McDonald's in Hamburg

Worst toilet in the country!! Everything's full of piss

I don't even know what to say about this... OK, it's a McDonald's... but please, what's offered here is something to get used to. Very rarely do crispy fries. Burgers just seem slapped together. The staff mostly just do their job. I've only experienced worse at rest stops. The place is always busy - probably thanks to its location.

Well, a big M. Even though it wasn't busy, we waited a long time for the food. Royal T's was more cold than cool after a short while, considering everything is supposed to be freshly prepared.

Filthy, uncleaned toilets. I wonder if the kitchen looks the same.

Delivery service is not working today why?

Why is the delivery service closed? There is no delivery service. This branch is bad.

In itself ok but there is often something wrong, especially when you order and then you get 4 hamburgers instead of 2 Bigmacs

I'll be honest, the staff just doesn't feel like working; you can tell as soon as you open the door. I'm pretty shocked at how often the ice cream machine breaks down, or whether people really just don't feel like maintaining it!? The staff is monotonous and lacks a friendly touch! I wouldn't even give this juice bar a star if that were possible!

The food tastes good and is warm, but sometimes you wait 12 centuries for the food to be ready, even when the food is empty. I've probably been reincarnated seven times since my first order there... One of the ordering terminals has never worked since I can remember. The bathrooms are more like a North Korean cemetery toilet. Otherwise, normal...

Very dirty food too cold takes too long staff can't cope

Long wait until the food was ready despite very low occupancy and one of the few locations without a fast charging station.

Unfortunately, as always, we had to wait a long time for our food. The burgers were unfortunately cold.

Average. The food was okay, and the atmosphere was okay, but the branch could use a bit more cleanliness and organization.

I was there at night just before it closed and there was a lot of tampering in the men's toilet. And in the morning of the same day we were there again and it was still dirty. The staff was quick to be friendly and always on their toes

Lipton iced tea tasted like warm water and the order and my cola glass were forgotten and I was given cola even though I ordered iced tea

Great atmosphere, I got a free addition to my order because my favorite dish wasn't available. I recommend. The best service. Everyone was nice and smiling.

Half of the food was missing, the other half was cold or undercooked. The worst thing about the whole Hamburg vacation was this “restaurant”. No recommendation!

Underground. Everything sticks and dirty. And not in one day.

Eat typical McDonald’s. But the cleanliness is a disaster. The “packer’s” rubber glove is of no use if it is used to collect money and rubbish. All tables full of rubbish, floor sticky. Of course, this also depends on the audience. In Wilhelmsburg you get what you expect.

Unfortunately, a very unpleasant experience: there was a beetle between the fries in our food. This is absolutely unacceptable – especially at a large chain like McDonald’s. We had already partially eaten the food before we noticed the discovery. Photos and evidence are available. Hygiene and quality should have top priority here.

It can't be the case if you don't order any toys from the new ones via the app, it's really sad for the children, I'm angry and you're being treated with a book, really cheeky, no, now he's got an old dinosaur that he already has, great, very friendly 😡

It takes an impossible amount of time to order, the tables are all dirty, everywhere is dirty, cramped, noisy, the service is terrible.

Every time after I eat here I lie flat with gastrointestinal problems for at least 2 days. I have no idea what's in the food there, but maybe the health department should take a look

This is the dirtiest McDonald's I've ever experienced. The tables were completely smeared and the floor was sticky. Luckily I was just passing through here!

I've never experienced anything so bad. For one thing, the toilets were so dirty that you had to walk out backwards. And then our order was missing 2 burgers and the toy from the Happy Meal. Likewise, the restaurant itself didn't look exactly clean.

Wrong burgers. Food was missing. Wrong toy. Jurassic world and minecraft are not the same. Toilet from hell

Food came surprisingly quickly within a few minutes, everything was freshly prepared and there was nothing to complain about in terms of cleanliness

Unfriendly staff You get hit on here because you use the table service option in the app and the order is declared as ready for pickup even though it isn't and you have to wait at the front.

It's an absolute disgrace when you order a large portion of fries for over 4 euros and only get half a portion. It was brought to me and I couldn't claim it

Very nice staff served quickly and the ice cream tasted good too

It is extremely dirty. It's because some fellow citizens don't clean up their shit, but the employees aren't able to wipe down a table either. The food is just as usual.

Already closed half an hour before closing time....

It should be clear to everyone that you can't expect anything from McDonald's.. it's really not a demanding job but these employees in this restaurant can't do the simplest job.. cold fries, cold burgers, they stand there and discuss rum, no table service, you stand there and the employees just cause chaos

Drive: Order acceptance takes forever, employees prefer to chat. Completely forgot the wipes, forgot the McRib cloth, the McFlurry Cookie could be ordered but wasn't available.

Food as usual, fast service, nice staff and the restaurant itself is clean, only the toilets are not worth visiting at all, only one toilet could be locked, it was very dirty so you didn't want to use it, only one toilet was somewhat okay, but only usable if you couldn't do anything else.

Mhhh, that's a rather poor McDonald's. My experience: Lots of mistakes when ordering. Happy Meal? Not a toy. My menu? The burgers were simply missing. My wife's meal? No sauces. While we were there, we observed several times how things were forgotten in the order or change was not paid back correctly. Based on these observations, I recommend avoiding the McDrive. Toilets were also dirty. Food is McDonald's as usual.

He always gets cold fries! My cheeseburgers were cold too! Also, the employees are not helpful. Instead of greeting the customer, they stand on the phone and talk to each other without paying attention to the customer. I have the next one here, but it's better to go somewhere further! I'm not asking for much, but I want the food to be hot on site! No greetings!

By far the most disgusting McD in Hamburg

General condition of the restaurant is very dingy, garbage carts are not emptied, tables are not wiped down, food is lukewarm to cold.

I've rarely seen such rancid toilets... You can even smell the stench in the squares!!

It's stupid when the employees can't understand you, but at some point we managed to order🙄

So when I came in here everything was so colorful but what shocked me was the cleanliness, really terrible. A lot of things are on the floor. A not so good sight. But I can only say my burger was very tasty and very fresh.

Ordered a chicken burger. What was packed had nothing in common with a chicken burger (cold, sticky, the bun tasted like everything, but not like buns!)! Have you actually ever eaten the crap yourself that you sell to your guests????

Forgot to put my apple bag in the to go bag 😭

It's Saturday evening, no stands for table service at the terminals, so there are queues of people waiting...Staff lame and totally disorganized...The MC Crispy Spicy isn't the least bit spicy and I've been waiting for half an hour for that...Nope Thank you, I'll never end up here again 🤷🤷🤷

So let's be honest. This is the worst McDonald's toilet I have ever seen in my life. As soon as I entered the toilet I felt like gagging. Look at the pictures. What a shame, when was the last time it was cleaned there?

Unfortunately you have to give one star, it was very dirty and full of rubbish, and the toilets were unfortunately the same. The employees were very unstructured. It can happen that food is cold, but getting a cheeseburger where half of it is missing without having canceled something should not happen (content: bread, meat and cheese) not recommended.

Not tasty. The food is not served McDonald's style. Burgers are old and belong in the trash. The main thing is that the employees had a good atmosphere inside. Not like that, prefer McDonald's in Wilhelmsburg. Baaaah.

Do yourself a favor and eat somewhere else.

The food was as expected. The service was extremely slow despite an empty restaurant. But the worst thing is the condition of the toilets and the tables, I've never seen anything so disgusting in one Experienced restaurant. An impertinence, especially for children, to use these toilets.

I don't think it's hygienic that the employees go into the fries with their fingers without gloves and that they work there with their hair open (without a hair net)....otherwise it's okay there

I only got something from McDrive so I can't say anything about the ambience, all in all it's a McDrive like any other

Quite ok. Only order and pay at the machine? Eat lukewarm.

Omnomnom, very good attentive staff omnomnom.... bon apetit omnomnom...^^

Food was cold and not good took an hour

Dirty shop, the floor sticks and the toilets are an disgrace

Such a rude staff and they’re not motivated to work. The french fries was really bad without any salt and the burgers are always cold. Next to the this Mc Donalds are 3 schools and this is not the correct way how they treat the stundents when they have break. Such a shame!!!

Food was cold, hot seems to be a foreign word, toilet also dirty

A bit of rubbish on the tables, right? Food was ok, but the fries were full of powder and were already cold when served. Parking is ONLY 30 minutes, which I find really stupid, especially because I had to wait almost 15 minutes for my food

So I'm realizing more and more that McDonald's is pure garbage. Nevertheless, some products simply taste extremely delicious

Hello McDonalds team, everything worked here, the app worked and, as stated in the competition, there was a coffee and other prizes for the app. I really liked that. ♥️💗💛💖🇺🇲💘😇🫡🤑😍

Well, the gentlemen were a bit awkward until Lady Power came and clarified our order after 15 minutes.

Employees always forget the refreshing towel at the Mc Rib. People still forget about the refreshing towel...I'm starting to think they're doing it on purpose. Apparently you can now also smoke in the restaurant here. When I was there today and a customer two tables away was happily puffing on his e-cigarette, I informed the bar attendant about it. She then only asked me twice if that was really true. No further action was taken and the smoking customer was not kicked out of the restaurant.

Has improved since my last visit 👍

Keeps getting order wrong every time

Toilet not very well maintained. Generally not very inviting

Standard McDonald's branch, no special ups and downs. During the week during break times and at the end of school it is usually overcrowded because of the vocational school opposite. This results in a lot of output and waiting time. As a result, everything is always freshly prepared because there is hardly any downtime for the food.

Extremely slow. Only broken German. In addition, everything has become very expensive.

Fries cold and not cooked properly. Burger lukewarm. Employees unfriendly

Food just normal McD standard. Everyone who goes there knows what to expect. Restaurant was pretty dirty and more than just untidy. Tables and floor not wiped and sticky... and it wasn't even really full, but they were probably busy elsewhere.

Everything is somewhat typical of McDonald’s, but here the cleanliness isn’t so good. The toilets are really very unpleasant. The trash can is overflowing, everything is wet and you're stuck in front of the pool.

Food was typical McDonald's, although there was little going on. Quite a long wait. No table service, the numbers were simply taken away! A burger was burnt. Trash cans completely overfilled, few parking spaces. All in all not very good...

The team was very friendly and the boss personally always works with us and is also very friendly, especially with children. It is clean and well maintained.

I ordered a Mc Flurry and received little content. There was little ice cream and few toppings on it. When I asked the employee about it, she reacted cheekily and said “that’s how it is”. I in turn asked again if she could fill my ice cream a little more. She added very little ice cream, no other toppings or sauce. I let it go because I didn't want to continue discussing such morals. I pay for a few grams of ice cream and get something like this... Please be understanding and pay more attention to how you talk to customers

Everyone knows how to eat Mecces. We like it exactly once a year on the Monday after the festival.

Clean and cozy but points deduction parking only takes 30 minutes is not possible at all you want to eat in peace talk drink and not quickly quickly quickly whoever caused this to happen...has the wrong job

Fast food... it can't be good...

Long waits for rather dubious foods: better only use them as an emergency solution!!!

Unfortunately another mc chicken was missing and both mcmeals were wrong. The employee said that he checked Another review after 3 years. Dirty. Impolite. Customers are called with hey. No table service. Long waiting time even though nothing is going on. By far the worst McDonald's branch in Hamburg.

Dirty tables, trash and food on the floor

The German McDonald's has a slightly different menu than, for example, a rib sandwich, we don't have something beautiful here, and this time we chose ice cream with peach topping and coffee, I also think that I recommend a different ice café than in Poland.

Only a matter of time before the health department closes this place down... Apart from the extremely poor and slow service. It's also interesting that table service is never offered here, employees are apparently too lazy to bring the food to the table.

Its really a shame for the name McDonald’s. Service is extremely slow even there was only 4-5 orders. We waited around 15 minutes only to get the order wrong/poorly prepared. At the end of my fries had hair piece. Overall I don’t recommend.

McDonald's used to be a restaurant that didn't have that good food in not that big portions but was simply much cheaper than all the alternatives. However, the prices are now just as high, if not higher, than at any snack bar and the food is still very small and not of the best quality. The only advantage is that it's quick. One point that specifically concerns this McDonald's is that the service is poor and the employees often forget something.

Catastrophic conditions. Interior and exterior areas as well as the sanitary facilities were extremely dirty. Sofa drinks not available in the afternoon.

Mc nuggets were not from McDonald but from Metro or other stores.

Waited 17 minutes for 2 menus. It's usually one of the slower restaurants anyway, but today was the highlight. This has nothing to do with fast food anymore. We asked if there was an extra portion of mayo as a gesture of goodwill for the waiting time, but we were told no. 5 minutes later, the same employee grabbed an apple turnover from a customer who ordered after us and said: “Sorry you had to wait so long!”

Horribly the dirtiest McDonalds in all of Hamburg

Really bad branch. Every table was extremely dirty, even though there wasn't much going on, there was no table service (???), extremely unpleasant clientele. A homeless person was sleeping at the table next to us, people were loudly watching videos on their cell phones at the other table and older children didn't want to let my three-year-old slide on the slide - of course neither their parents nor the staff were interested. We won't go there anymore.

Today I see a dirty branch. Toilets bad

Today I see a dirty branch. Toilets bad

Worst mc's ever. Food on the floor in the kitchen area. Old goods and a nice saleswoman who said I just ate the food myself. (Just 1 hour ago?)

The staff was very rude, I was left with broken legs even though I used the table service. He has canceled/

I ate food and the next day I felt sick and the food tasted strange

Really deficient/insufficient in all three criteria! What really triggers me is the hygiene, I've seen a lot but I've NEVER seen a McDonald's this dirty!! I would like to pass this on to the health department without exaggerating it. Then the food has probably already been prepared three times... and the staff is of course a case in itself! Absolutely NO GO!!

Dear McDonald's team, I would like to make a complaint regarding the behavior of one of your employees. During my last visit to your restaurant on August 6, 2024 at 11:30, I witnessed unacceptable behavior. An employee yelled at another employee in front of many guests, which created a very unpleasant atmosphere. I think such behavior is unacceptable and unprofessional. I request that you take appropriate measures to ensure that such situations do not occur in the future. Best regards

you just get thrown out because you only wanted to sit there for 2 minutes

After ordering, we waited over 30 minutes for the food, which was then cold. Guests who had ordered in

Unfriendly service and relatively bad food. No recommendation.

Just a McDonald’s, but orders that go through the panel are not completely delivered. There were 3 things missing from the order including a large fries. They weren't the only ones. Things were forgotten by every customer. The employees, at least on that day, were also really unfriendly because I wanted to receive my entire order. Don't go there anymore.