McDonald's in Hamburg - Telefonnummer, Reservierungen, Bewertungen

Only a matter of time before the health department closes this place down... Apart from the extremely poor and slow service. It's also interesting that table service is never offered here, employees are apparently too lazy to bring the food to the table.

Its really a shame for the name McDonald’s. Service is extremely slow even there was only 4-5 orders. We waited around 15 minutes only to get the order wrong/poorly prepared. At the end of my fries had hair piece. Overall I don’t recommend.

McDonald's used to be a restaurant that didn't have that good food in not that big portions but was simply much cheaper than all the alternatives. However, the prices are now just as high, if not higher, than at any snack bar and the food is still very small and not of the best quality. The only advantage is that it's quick. One point that specifically concerns this McDonald's is that the service is poor and the employees often forget something.

Catastrophic conditions. Interior and exterior areas as well as the sanitary facilities were extremely dirty. Sofa drinks not available in the afternoon.

Mc nuggets were not from McDonald but from Metro or other stores.

Waited 17 minutes for 2 menus. It's usually one of the slower restaurants anyway, but today was the highlight. This has nothing to do with fast food anymore. We asked if there was an extra portion of mayo as a gesture of goodwill for the waiting time, but we were told no. 5 minutes later, the same employee grabbed an apple turnover from a customer who ordered after us and said: “Sorry you had to wait so long!”

Horribly the dirtiest McDonalds in all of Hamburg

Really bad branch. Every table was extremely dirty, even though there wasn't much going on, there was no table service (???), extremely unpleasant clientele. A homeless person was sleeping at the table next to us, people were loudly watching videos on their cell phones at the other table and older children didn't want to let my three-year-old slide on the slide - of course neither their parents nor the staff were interested. We won't go there anymore.

Today I see a dirty branch. Toilets bad

Worst mc's ever. Food on the floor in the kitchen area. Old goods and a nice saleswoman who said I just ate the food myself. (Just 1 hour ago?)

Today I see a dirty branch. Toilets bad

The staff was very rude, I was left with broken legs even though I used the table service. He has canceled/

I ate food and the next day I felt sick and the food tasted strange

Employees always forget the refreshing towel at the Mc Rib. People still forget about the refreshing towel...I'm starting to think they're doing it on purpose. Apparently you can now also smoke in the restaurant here. When I was there today and a customer two tables away was happily puffing on his e-cigarette, I informed the bar attendant about it. She then only asked me twice if that was really true. No further action was taken and the smoking customer was not kicked out of the restaurant.

Really deficient/insufficient in all three criteria! What really triggers me is the hygiene, I've seen a lot but I've NEVER seen a McDonald's this dirty!! I would like to pass this on to the health department without exaggerating it. Then the food has probably already been prepared three times... and the staff is of course a case in itself! Absolutely NO GO!!

Dear McDonald's team, I would like to make a complaint regarding the behavior of one of your employees. During my last visit to your restaurant on August 6, 2024 at 11:30, I witnessed unacceptable behavior. An employee yelled at another employee in front of many guests, which created a very unpleasant atmosphere. I think such behavior is unacceptable and unprofessional. I request that you take appropriate measures to ensure that such situations do not occur in the future. Best regards

you just get thrown out because you only wanted to sit there for 2 minutes

After ordering, we waited over 30 minutes for the food, which was then cold. Guests who had ordered in

Unfriendly service and relatively bad food. No recommendation.

Just a McDonald’s, but orders that go through the panel are not completely delivered. There were 3 things missing from the order including a large fries. They weren't the only ones. Things were forgotten by every customer. The employees, at least on that day, were also really unfriendly because I wanted to receive my entire order. Don't go there anymore.

Very unpleasant McDonald's, employees just shouting at each other, no hello. The food was packed even though we wanted to eat it there! Ordered three menus, zero glasses there, no information that the glasses were empty. No apology. Even though I paid for it. Employees are very, very unfriendly, insult each other, you are so stupid! Honestly, what a team you are! I will only go there again on Monday to pick up our three glasses, unless there was some strange chatter from the employee. Never ever again, the store is a no go

It's a shame we just ordered for €45 And then things are missing or the wrong sauces were simply thrown in When asked to let them come, they say we will fix it on the next visit or should and take care of getting the money back ourselves If I wanted to/could walk past, I would have done so too What an outrage And then the guy on the phone just hangs up. May 9, 2024 8:45 p.m. (call) Hopefully the leadership sees that I wouldn't call if I didn't know my rights.

I had something delivered to me for the second time where the glasses were available, even though they were pretty new, I didn't get any glasses again, which I don't think is so tragic because they are free and I paid a total of €4 for reusable cups and only got disposable cups. I think it's fraud

We went to McDonald's today and had to wait 1 hour and 45 minutes for our food to arrive. 😡😡😡😡

Really unfriendly, probably the shift manager, snaps at customers and employees that orders are only accepted at the self-service terminals. I will no longer enter this branch!

Worst McDonald's I've ever been to. Drive in took forever Ice cream melted then within 5 minutes it was muddy in the car... Wrap only half full...

The visit was as expected. Disgusting fast food in a shabby atmosphere at excessive prices.

Both breakfast muffins I have eaten from there have been disgustingly overcooked and full of eggshell.

Sorry, I must have had a really bad day because the employees!!!!Citizens were lukewarm and there was no complaint

Unfortunately there are only 2 slides on the playground.

Hygiene is generally poor, public toilets at the main train station are cleaner. Don't want to know what's going on in the back of the kitchen.

Food is good, toilets, well they are not the flagship.

Staff very rude, menu ordered to take away but put on a tray to eat on site. The staff (female) reacted very aggressively when I pointed this out to them. Bag would be thrown to me and I have to pack it myself. The so-called manager, I assume it was him, was also more than unfriendly. I'm not 20 anymore and I expect to be treated kindly, especially since I kindly pointed this out. Impossible branch.

By far the dirtiest McDonald's... my tray and that of my colleagues dirty. Apparently they weren't cleaned properly.

The service is getting worse... The staff is very unfriendly and the toilet stinks...

Yes, everyone knows McDonald's, you can sit and eat but it's nothing special

Nice staff, food was good. Unfortunately it was very cold in the restaurant and one window was damaged, otherwise there isn't much to complain about.

I was here once with my family and were looking forward to mecces, we sat down and talked, when the food came we didn't think anything of it, I had a happy meal and looked in the bag and was totally shocked because I saw a bug in it bag, I almost didn't want to eat it anymore when my mother called the manager and when he came my mother complained about how dirty they were and that we wanted to give them back, he just said that it wasn't that bad and had promised us ice cream, which we later had to pay for ourselves as “compensation” ✨ we haven’t been in this shed since then. And we've stuck with it ever since and can't recommend anyone to eat there. I'm just saying stomach ache. ✨

The employees are completely overwhelmed, complete chaos. A little more structure and it would work. In addition, you are only allowed to park for 30 minutes before you can just order and get your order.

Disabled Disgusting, Food poisoning I could cry. When I'm done puking I collect all the puke and throw the puke all over the kitchen. Who will distribute expired food???? Never again. Had to go to the checkout 2-3 times because half of it was missing. I don't know what I expect from a McDonald's but definitely no food poisoning.

Worst McDonald's I've ever seen. There is everything full of rubbish in the lobby, no tables wiped down. The food was cold and sticky! The employees seem very listless. I'll never go here again. A business like this should be closed.

Danger! We were repeatedly packed with normal nuggets instead of McPlant nuggets and a meaty burger instead of McPlant. Planned with the McDrive, probably so that you don't notice it straight away. Funny for people who have problems with meat protein and people who avoid meat for other reasons. distress. Be sure to check your order.

Preferably 0 stars. Very unfriendly, rude and incompetent staff. In the app (a participating franchise restaurant) the new cola with fries is offered for 400 points, which is why I wanted to test it out. I waited for my order until the guy rudely told me they didn't have it. Instead of letting me know in good time or stocking it, they offer things that aren't available to rip people off. There was no compensation either. The food and drinks weren't even remotely good. Not to mention the staff and hygiene.

The staff so rude and disrespectful

I asked for a fanta tube, they said that they are only for milkshakes. Fuck you

Good food, nice and clean, I would only go there on the weekend as it is usually full.

There were few customers at the time...so there was little to do, but almost all the tables weren't wiped down. And the benches are full of crumbs... Not very inviting...

As a Wilhelmsburger you don't have that many options when it comes to fast food, but unfortunately I'm not convinced at all about this McDonald's. The store is always dirty and some orders over the last year were also incorrect. But the last time I was given normal nuggets instead of the McPlant nuggets I ordered was really stupid. So we were very disappointed when we unpacked the food at home.

Unfortunately, people with Chron's disease can no longer eat here, as McD now also contaminates their food with emulsifiers and phosphates.

Today we went to this McDonald's and the food was terrible, it was cold and tasteless, the service is not the best, the cashier tore up the slip and we had to wait a thousand hours

Unfortunately, the ordering machine at McDonald's didn't work properly. The order was then not taken by the employees. This was extremely annoying as I was then forced to order via the app and also had to add payment information.

Top, I have no words who wants the best taste of food that you have never eaten better in your life, go there, you won't regret it for sure!!!

Prices very high, the tables not very clean, but very friendly and approachable staff compared to other McDonald's

We waited 20 minutes for the order, at first we couldn’t place the order properly, and then we waited a long time for the cashier himself. The hall is completely unsanitary and there is a lack of staff

The hall is completely unsanitary. The staff is terrible. I waited 25 minutes for my order

Essen war ok. Aber es war dreckig. Gerade die Toiletten. Das Personal hatte gegenüber den Kunden kein Durchsetzungsvermögen. Nicht mal bei den Kindern in der Geburtstagsecke

Statt Cheeseburger habe ich Chicken Burger bekommen, und zum Milchshake gab es keinen Strohhalm dazu…

Essen okay, wie man es bei Mc Donalds erwartet. Service sehr freundlich. Allerdings hat man das dringende Bedürfnis diesen Laden mal gründlich zu reinigen. Der Boden klebt und die Tische werden scheinbar nur im Notfall mit einem feuchten Lappen abgewischt. Servietten fehlen,Abgabe-Wagen sind überfüllt und man möchte nicht wirklich etwas anfassen. Sieht so aus, als würde da nur sehr oberflächlich gearbeitet. Bitte kriegt das in den Griff! Ansonsten ist die Filiale wirklich in Ordnung.

Ich wusste nicht dass es noch so richtig schön ranzige mcces gibt 😂

Also muss sagen das Cappuccino machen so katastrophal zuzubereiten is schon ne Kunst dafür gibt’s Punkte… Den nicht geputzten Milchpot zu nutzen mit alter Milch und dann die Milch mit viel Aufwand nicht aufzuschäumen… Und dann warme Milch ohne Schaum auf den schlechten Espresso zu schütten. Das war so schlecht das es der Frau selbst peinlich ist und beschämt es hinstellt möglichst weit weg von mir… Trotzdem war es warm und windgeschützt und darauf kam es an…

Die Freundlichkeit wurde hier nicht erfunden. Man wird bei dem Drive Schalter angemeckert das man weiter fahren soll obwohl noch eine frage nicht beantwortet wurde. Dann fehlen die Geschenke in den Happy Meals der Kinder, oder sind Geschenke die unsichtbar sind, dann sind diese besonders gut! Ich meckern selten aber dieser Laden ist leider echt unterirdisch!!!

ziemlich schmutzig. sahne auf dem kakao wurde vergessen. 0,60€ umsonst.

Waren früh am Vormittag dort, wahrscheinlich die ersten Gäste kurz nach dem Öffnen. Personal war freundlich, Bestellung wurde schnell und in gewohnter McDonalds Qualität...🤔🤣fertig gestellt. Leider waren der Gastronomie Bereich und vor allem die Toilette ziemlich verschmutzt, das geht besser. Bleibt alle gesund und einen schönen Tag 🙂 🍀

Ist ok, was kann man zu McDonalds sagen. Essen wird schnell vorbereitet, Sauberkeit ist in Ordnung, draußen gibt es einen Spielplatz für die Kinder.

Schnelles Essen, je nach Schicht neutrales (nicht gut, aber auch nicht schlechtes) Personal, Online Bestellungen wohl seit Tagen/Wochen nicht möglich. Ambiente durch Kunden teilweise stark verdreckt, die Reinigungskraft kommt wohl nicht der anfallenden Arbeit hinterher, WC‘s ebenso stark verdreckt und teilweise Defekt durch Verstopfungen. Haltezeiten werden dem Anschein nach außerhalb der Stoßzeiten dauerhaft überschritten. Magen Darm inklusive.

Was soll man sagen,Standard Fastfood von MCD. Leider waren die Curly Fries und auch mein Cheeseburger. Haben es reklamiert und auch unproblematisch neu bekommen. Aber Kommunikation war schwierig bis garnicht möglich,da die Mitarbeiter schlecht deutsch gesprochen/verstanden haben.

Ein Mäc D halt. Das Essen ist ja mehr eine Notlösung. Der Service ist zwar hier und da schnell, vergisst aber meist ein oder zwei Sachen die bestellt wurden

Bei der Fahrt auf dem Parkplatz wird dir auf einem Schild gezeigt das du nur 30 min Parken darfst. Egal ob es geprüfte wird oder nicht, es steht dort. Dann bei der Bestellung werden die Getränke Becher oben angefasst. Da ich aber dort essen wollte fragte ich nach einem Strohhalm weil ja oben angefasst wird. Daraufhin sagte mir die Dame das sie keinen Strohhalm rausgeben dürfe wenn im Laden gegessen wird. Und das meinte sie im ernst. Ich sagte 2 mal das ich wegen dem anfassen einen möchte. Daraufhin bekam ich einen. Draussen unter den Schirmen Spinnen Netze und Dreck. Darunter habe ich gegessen. Auch der Wagen mit dem Tablet war voll bis oben, obwohl gerade nicht viel los war im Laden. Generell fühlte ich mich nicht wohl dort. Werde nochmal hinfahren und dort essen. Vielleicht ist es dann besser, und werde dieses wieder löschen.

Leider ist das Essen kalt und das Restaurant nicht sauber!

Очень классная атмосфера да и очень бистро готовят

Macht mal mehr eis rein digga ? burger usw schmecken aber

Szybka obsługa i dobrze smakuje

Alles gut. Nur leider diesmal nicht so sauber wie sonst, was ich aber anders gewohnt bin.

Das essen war an sich gut. Jedoch war der Service nicht gut und es haben Sachen gefehlt wie Strohhalme oder Reinigungstücher für die Hände. Die Toiletten sollten öfters sauber gemacht werden.

Fastfood Essen halt... Es war heiß und es war schnell. Nicht so schnell war der Bestellvorgang. Zwei von 4 Bestelldisplays waren/sind defekt. An der Kasse konnte man nur bezahlen aber keine Bestellung aufgeben. Freundlichkeit war so "naja". Die Einrichtung war schon sehr abgenutzt. Sauberkeit war noch ok.

Zu lange auf Mcdrive gewartet obwohl da kein Auto war.

Sehr nette Bedienung, jedesmal mal wenn ich hier bin hab nix überraschendes erlebt die sind stets freundlich ❤️danke

Ich war dort und war total zufrieden. Ich stand stand höchstens 3 Minuten im drive und bekam ein Eis zurückerstattet nachdem es mir heruntergefallen ist. Top Service Top Mitarbeiter

Ich hatte vor kurzem eine wirklich großartige Erfahrung in diesem McDonald's Laden und bin extrem zufrieden. Der Service war ausgezeichnet und das Personal war freundlich und hilfsbereit. Die Bestellung wurde schnell aufgenommen, und das Essen wurde in kürzester Zeit serviert. Die Sauberkeit des Restaurants hat mich ebenfalls beeindruckt. Die Tische und der Boden waren sauber, und es gab ausreichend Abfalleimer, um den Müll zu entsorgen. Insgesamt war der Besuch in diesem McDonald's Laden äußerst angenehm, und ich kann ihn definitiv weiterempfehlen. Ich werde sicherlich wiederkommen, wenn ich wieder Lust auf schnelles und leckeres Essen habe. Vielen Dank an das gesamte Team für die tolle Erfahrung!

Sunday ☀ morning, I 🚘drove with my wife 💃 to pick up the chairs🪑 what we saw in ebay (Kleine Anzeige). On our way back 🏡home, we found the McDonald's. We were at 10:30 there. Till 11:00 was the breakfast 🥣. I order 🍔bagel with double sausage in between it has the 🥚 egg sunny side up . Looking very beautiful and 😋delicious BUT✋only in the picture. By the time ⌚ it came to me it was totally compressed and looked like they were 🥊 fighting with it and squeezed its throught so it doesn't has any🌬️ air. I felt so sorry for it. I have lost my appetite but some how I was able to finish it up.

Absolut schlecht. die Burger liegen viel zu lange Rum sodass sie am Rand extrem trocken sind. Auf Anfrage hab ich neue bekommen aber die waren genausowenig frisch. Ich werde hier nicht mehr essen.

Ein unpersönlicher Ort um seine Enkel glücklich zu machen

Syfiasto jak na maksrak. Kilka burgerow których u nas nie ma

Ein McDonald's ist eigentlich immer einheitlich, es macht aber immer viel aus wer dort arbeitet. Und das macht diesen McDonald's leider zu keinem vorzeige McDonald's. Unglaublich aber war, hier sind die Mitarbeiter schlecht gelaunt oder überfordert. Wirklich schade...

Leider unfreundliches Personal.

Ein McDonald's wie jeder andere auch .

Toilette dreckig, Armaturen defekt, Kassiererin (Chefin) sehr unfreundlich, Burger lau warm weil 4 er Burger nicht fertig

Lidt mærkeligt at man skal stille sin p-skive og må kun holde der 30min ad gangen..

Essen wie üblich in jeder Filiale. Man sollte möglichst nicht zu den Pausenzeiten der gegenüber liegenden Schule erscheinen, denn dann dauert es ziemlich lange bis man seine Bestellung aufgeben kann. Aufgrund eines Folgetermins haben wir hier gerade 1 3/4 Stunden verbracht, in denen kein einziges Mal die doch sehr dreckigen Tische im Außenbereich abgewischt worden sind. Auch die Sanitäranlagen könnten deutlich sauberer sein.

Dirty restaurant full of trash, littered on the floor. And no-one removed it even when personel walked by. And the floor in the toilets are all sticky.