McDonald's in Hamburg

It's stupid when the employees can't understand you but eventually we managed to order🙄

I have rarely seen toilets that were so rancid... You can even smell the stench in the seats!!

So when I came in here everything was so colorful but what shocked me was the cleanliness, really terrible. A lot of things are on the floor. A not so good sight. But I can only say my burger was very tasty and very fresh.

Forgot to put my apple bag in the to go bag 😭

Ordered a chicken burger. What was packed had nothing in common with a chicken burger (cold, sticky, the bun tasted like everything, but not like buns!)! Have you actually ever eaten the crap yourself that you sell to your guests????

Takes forever before you get your food. Staff completely overwhelmed. Food comes out of the kitchen quickly. The serving staff takes far too long. When you finally get the food, almost everything is cold.

It's Saturday evening, no stands for table service at the terminals, so there are queues of people waiting...Staff lame and totally disorganized...The MC Crispy Spicy isn't the least bit spicy and I've been waiting for half an hour for that...Nope Thank you, I'll never end up here again 🤷🤷🤷

So let's be honest. This is the worst McDonald's toilet I have ever seen in my life. As soon as I entered the toilet I felt like gagging. Look at the pictures. What a shame, when was the last time it was cleaned there?

Unfortunately you have to give one star, it was very dirty and full of rubbish, and the toilets were unfortunately the same. The employees were very unstructured. It can happen that food is cold, but getting a cheeseburger where half of it is missing without having canceled something should not happen (content: bread, meat and cheese) not recommended.

Not tasty. The food is not served McDonald's style. Burgers are old and belong in the trash. The main thing is that the employees had a good atmosphere inside. Not like that, prefer McDonald's in Wilhelmsburg. Baaaah.

Do yourself a favor and eat somewhere else.

The food was as expected. The service was extremely slow despite an empty restaurant. But the worst thing is the condition of the toilets and the tables, I've never seen anything so disgusting in one Experienced restaurant. An impertinence, especially for children, to use these toilets.

I don't think it's hygienic that the employees go into the fries with their fingers without gloves and that they work there with their hair open (without a hair net)....otherwise it's okay there

I only got something from McDrive so I can't say anything about the ambience, all in all it's a McDrive like any other

Quite ok. Only order and pay at the machine? Eat lukewarm.

Omnomnom, very good attentive staff omnomnom.... bon apetit omnomnom...^^

Food was cold and not good took an hour

Dirty shop, the floor sticks and the toilets are an disgrace

Such a rude staff and they’re not motivated to work. The french fries was really bad without any salt and the burgers are always cold. Next to the this Mc Donalds are 3 schools and this is not the correct way how they treat the stundents when they have break. Such a shame!!!

Food was cold, hot seems to be a foreign word, toilet also dirty

A bit of rubbish on the tables, right? Food was ok, but the fries were full of powder and were already cold when served. Parking is ONLY 30 minutes, which I find really stupid, especially because I had to wait almost 15 minutes for my food

So I'm realizing more and more that McDonald's is pure garbage. Nevertheless, some products simply taste extremely delicious

Hello McDonalds team, everything worked here, the app worked and, as stated in the competition, there was a coffee and other prizes for the app. I really liked that. ♥️💗💛💖🇺🇲💘😇🫡🤑😍

Well, the gentlemen were a bit awkward until Lady Power came and clarified our order after 15 minutes.

Has improved since my last visit 👍

Employees always forget the refreshing towel at the Mc Rib. People still forget about the refreshing towel...I'm starting to think they're doing it on purpose. Apparently you can now also smoke in the restaurant here. When I was there today and a customer two tables away was happily puffing on his e-cigarette, I informed the bar attendant about it. She then only asked me twice if that was really true. No further action was taken and the smoking customer was not kicked out of the restaurant.

Keeps getting order wrong every time

Toilet not very well maintained. Generally not very inviting

Standard McDonald's branch, no special ups and downs. During the week during break times and at the end of school it is usually overcrowded because of the vocational school opposite. This results in a lot of output and waiting time. As a result, everything is always freshly prepared because there is hardly any downtime for the food.

Extremely slow. Only broken German. In addition, everything has become very expensive.

Fries cold and not cooked properly. Burger lukewarm. Employees unfriendly

Food just normal McD standard. Everyone who goes there knows what to expect. Restaurant was pretty dirty and more than just untidy. Tables and floor not wiped and sticky... and it wasn't even really full, but they were probably busy elsewhere.

Everything is somewhat typical of McDonald’s, but here the cleanliness isn’t so good. The toilets are really very unpleasant. The trash can is overflowing, everything is wet and you're stuck in front of the pool.

The team was very friendly and the boss personally always works with us and is also very friendly, especially with children. It is clean and well maintained.

Food was typical McDonald's, although there was little going on. Quite a long wait. No table service, the numbers were simply taken away! A burger was burnt. Trash cans completely overfilled, few parking spaces. All in all not very good...

Everyone knows how to eat Mecces. We like it exactly once a year on the Monday after the festival.

I ordered a Mc Flurry and received little content. There was little ice cream and few toppings on it. When I asked the employee about it, she reacted cheekily and said “that’s how it is”. I in turn asked again if she could fill my ice cream a little more. She added very little ice cream, no other toppings or sauce. I let it go because I didn't want to continue discussing such morals. I pay for a few grams of ice cream and get something like this... Please be understanding and pay more attention to how you talk to customers

Clean and cozy but points deduction parking only takes 30 minutes is not possible at all you want to eat in peace talk drink and not quickly quickly quickly whoever caused this to happen...has the wrong job

Fast food... it can't be good...

Long waits for rather dubious foods: better only use them as an emergency solution!!!

Unfortunately another mc chicken was missing and both mcmeals were wrong. The employee said that he checked Another review after 3 years. Dirty. Impolite. Customers are called with hey. No table service. Long waiting time even though nothing is going on. By far the worst McDonald's branch in Hamburg.

Dirty tables, trash and food on the floor

The German McDonald's has a slightly different menu than, for example, a rib sandwich, we don't have something beautiful here, and this time we chose ice cream with peach topping and coffee, I also think that I recommend a different ice café than in Poland.

Only a matter of time before the health department closes this place down... Apart from the extremely poor and slow service. It's also interesting that table service is never offered here, employees are apparently too lazy to bring the food to the table.

Its really a shame for the name McDonald’s. Service is extremely slow even there was only 4-5 orders. We waited around 15 minutes only to get the order wrong/poorly prepared. At the end of my fries had hair piece. Overall I don’t recommend.

McDonald's used to be a restaurant that didn't have that good food in not that big portions but was simply much cheaper than all the alternatives. However, the prices are now just as high, if not higher, than at any snack bar and the food is still very small and not of the best quality. The only advantage is that it's quick. One point that specifically concerns this McDonald's is that the service is poor and the employees often forget something.

Catastrophic conditions. Interior and exterior areas as well as the sanitary facilities were extremely dirty. Sofa drinks not available in the afternoon.

Mc nuggets were not from McDonald but from Metro or other stores.

Waited 17 minutes for 2 menus. It's usually one of the slower restaurants anyway, but today was the highlight. This has nothing to do with fast food anymore. We asked if there was an extra portion of mayo as a gesture of goodwill for the waiting time, but we were told no. 5 minutes later, the same employee grabbed an apple turnover from a customer who ordered after us and said: “Sorry you had to wait so long!”

Horribly the dirtiest McDonalds in all of Hamburg

Really bad branch. Every table was extremely dirty, even though there wasn't much going on, there was no table service (???), extremely unpleasant clientele. A homeless person was sleeping at the table next to us, people were loudly watching videos on their cell phones at the other table and older children didn't want to let my three-year-old slide on the slide - of course neither their parents nor the staff were interested. We won't go there anymore.

Today I see a dirty branch. Toilets bad

Today I see a dirty branch. Toilets bad

Worst mc's ever. Food on the floor in the kitchen area. Old goods and a nice saleswoman who said I just ate the food myself. (Just 1 hour ago?)

The staff was very rude, I was left with broken legs even though I used the table service. He has canceled/

I ate food and the next day I felt sick and the food tasted strange

Really deficient/insufficient in all three criteria! What really triggers me is the hygiene, I've seen a lot but I've NEVER seen a McDonald's this dirty!! I would like to pass this on to the health department without exaggerating it. Then the food has probably already been prepared three times... and the staff is of course a case in itself! Absolutely NO GO!!

Dear McDonald's team, I would like to make a complaint regarding the behavior of one of your employees. During my last visit to your restaurant on August 6, 2024 at 11:30, I witnessed unacceptable behavior. An employee yelled at another employee in front of many guests, which created a very unpleasant atmosphere. I think such behavior is unacceptable and unprofessional. I request that you take appropriate measures to ensure that such situations do not occur in the future. Best regards

you just get thrown out because you only wanted to sit there for 2 minutes

After ordering, we waited over 30 minutes for the food, which was then cold. Guests who had ordered in

Unfriendly service and relatively bad food. No recommendation.

Just a McDonald’s, but orders that go through the panel are not completely delivered. There were 3 things missing from the order including a large fries. They weren't the only ones. Things were forgotten by every customer. The employees, at least on that day, were also really unfriendly because I wanted to receive my entire order. Don't go there anymore.

Very unpleasant McDonald's, employees just shouting at each other, no hello. The food was packed even though we wanted to eat it there! Ordered three menus, zero glasses there, no information that the glasses were empty. No apology. Even though I paid for it. Employees are very, very unfriendly, insult each other, you are so stupid! Honestly, what a team you are! I will only go there again on Monday to pick up our three glasses, unless there was some strange chatter from the employee. Never ever again, the store is a no go

It's a shame we just ordered for €45 And then things are missing or the wrong sauces were simply thrown in When asked to let them come, they say we will fix it on the next visit or should and take care of getting the money back ourselves If I wanted to/could walk past, I would have done so too What an outrage And then the guy on the phone just hangs up. May 9, 2024 8:45 p.m. (call) Hopefully the leadership sees that I wouldn't call if I didn't know my rights.

I had something delivered to me for the second time where the glasses were available, even though they were pretty new, I didn't get any glasses again, which I don't think is so tragic because they are free and I paid a total of €4 for reusable cups and only got disposable cups. I think it's fraud

We went to McDonald's today and had to wait 1 hour and 45 minutes for our food to arrive. 😡😡😡😡

Really unfriendly, probably the shift manager, snaps at customers and employees that orders are only accepted at the self-service terminals. I will no longer enter this branch!

Worst McDonald's I've ever been to. Drive in took forever Ice cream melted then within 5 minutes it was muddy in the car... Wrap only half full...

Both breakfast muffins I have eaten from there have been disgustingly overcooked and full of eggshell.

The visit was as expected. Disgusting fast food in a shabby atmosphere at excessive prices.

Sorry, I must have had a really bad day because the employees!!!!Citizens were lukewarm and there was no complaint

Unfortunately there are only 2 slides on the playground.

Hygiene is generally poor, public toilets at the main train station are cleaner. Don't want to know what's going on in the back of the kitchen.

Food is good, toilets, well they are not the flagship.

Staff very rude, menu ordered to take away but put on a tray to eat on site. The staff (female) reacted very aggressively when I pointed this out to them. Bag would be thrown to me and I have to pack it myself. The so-called manager, I assume it was him, was also more than unfriendly. I'm not 20 anymore and I expect to be treated kindly, especially since I kindly pointed this out. Impossible branch.

By far the dirtiest McDonald's... my tray and that of my colleagues dirty. Apparently they weren't cleaned properly.

The service is getting worse... The staff is very unfriendly and the toilet stinks...

Yes, everyone knows McDonald's, you can sit and eat but it's nothing special

Nice staff, food was good. Unfortunately it was very cold in the restaurant and one window was damaged, otherwise there isn't much to complain about.

I was here once with my family and were looking forward to mecces, we sat down and talked, when the food came we didn't think anything of it, I had a happy meal and looked in the bag and was totally shocked because I saw a bug in it bag, I almost didn't want to eat it anymore when my mother called the manager and when he came my mother complained about how dirty they were and that we wanted to give them back, he just said that it wasn't that bad and had promised us ice cream, which we later had to pay for ourselves as “compensation” ✨ we haven’t been in this shed since then. And we've stuck with it ever since and can't recommend anyone to eat there. I'm just saying stomach ache. ✨

The employees are completely overwhelmed, complete chaos. A little more structure and it would work. In addition, you are only allowed to park for 30 minutes before you can just order and get your order.

Disabled Disgusting, Food poisoning I could cry. When I'm done puking I collect all the puke and throw the puke all over the kitchen. Who will distribute expired food???? Never again. Had to go to the checkout 2-3 times because half of it was missing. I don't know what I expect from a McDonald's but definitely no food poisoning.

Worst McDonald's I've ever seen. There is everything full of rubbish in the lobby, no tables wiped down. The food was cold and sticky! The employees seem very listless. I'll never go here again. A business like this should be closed.

Preferably 0 stars. Very unfriendly, rude and incompetent staff. In the app (a participating franchise restaurant) the new cola with fries is offered for 400 points, which is why I wanted to test it out. I waited for my order until the guy rudely told me they didn't have it. Instead of letting me know in good time or stocking it, they offer things that aren't available to rip people off. There was no compensation either. The food and drinks weren't even remotely good. Not to mention the staff and hygiene.

Danger! We were repeatedly packed with normal nuggets instead of McPlant nuggets and a meaty burger instead of McPlant. Planned with the McDrive, probably so that you don't notice it straight away. Funny for people who have problems with meat protein and people who avoid meat for other reasons. distress. Be sure to check your order.

The staff so rude and disrespectful

I asked for a fanta tube, they said that they are only for milkshakes. Fuck you

There were few customers at the time...so there was little to do, but almost all the tables weren't wiped down. And the benches are full of crumbs... Not very inviting...

Good food, nice and clean, I would only go there on the weekend as it is usually full.

As a Wilhelmsburger you don't have that many options when it comes to fast food, but unfortunately I'm not convinced at all about this McDonald's. The store is always dirty and some orders over the last year were also incorrect. But the last time I was given normal nuggets instead of the McPlant nuggets I ordered was really stupid. So we were very disappointed when we unpacked the food at home.

Unfortunately, people with Chron's disease can no longer eat here, as McD now also contaminates their food with emulsifiers and phosphates.

Today we went to this McDonald's and the food was terrible, it was cold and tasteless, the service is not the best, the cashier tore up the slip and we had to wait a thousand hours

Unfortunately, the ordering machine at McDonald's didn't work properly. The order was then not taken by the employees. This was extremely annoying as I was then forced to order via the app and also had to add payment information.

Top, I have no words who wants the best taste of food that you have never eaten better in your life, go there, you won't regret it for sure!!!

Prices very high, the tables not very clean, but very friendly and approachable staff compared to other McDonald's

We waited 20 minutes for the order, at first we couldn’t place the order properly, and then we waited a long time for the cashier himself. The hall is completely unsanitary and there is a lack of staff

The hall is completely unsanitary. The staff is terrible. I waited 25 minutes for my order

Essen war ok. Aber es war dreckig. Gerade die Toiletten. Das Personal hatte gegenüber den Kunden kein Durchsetzungsvermögen. Nicht mal bei den Kindern in der Geburtstagsecke

Statt Cheeseburger habe ich Chicken Burger bekommen, und zum Milchshake gab es keinen Strohhalm dazu…

Essen okay, wie man es bei Mc Donalds erwartet. Service sehr freundlich. Allerdings hat man das dringende Bedürfnis diesen Laden mal gründlich zu reinigen. Der Boden klebt und die Tische werden scheinbar nur im Notfall mit einem feuchten Lappen abgewischt. Servietten fehlen,Abgabe-Wagen sind überfüllt und man möchte nicht wirklich etwas anfassen. Sieht so aus, als würde da nur sehr oberflächlich gearbeitet. Bitte kriegt das in den Griff! Ansonsten ist die Filiale wirklich in Ordnung.