KFC in Hamburg

Worst experience ever! I would suggest anyone who considers here to go away. They gave me the wrong order and refuse to change it or refund. Absolutely worst customer service.

Unfortunately, we're out of corn in stock. Ordered a 9-piece box meal; the chicken wings are delicious, crispy, and the fries are a bit soggy, which is great! It's exactly the KFC you want. Service is actually quite good. Only when plans change, the employees can be a bit difficult. Ideal for drive-thru or takeout!

Burgers weren't fresh. Too many burgers were prepared and kept warm, so some were already very dry and hard. The checkout process took a while, even though there was no business.

Horrible experience. The chicken pieces weren't actually breaded; there was a kind of mushy breading clinging to the meat. I ate half of it, and then I was afraid I would get sick. I'm so sorry that a chicken had to die for this horrible meal.

Selling a chicken leg as a chicken breast is completely unacceptable! Furthermore, they only spoke in their own language the entire time without paying the customer any attention. This happened once, and NEVER AGAIN!

Cold fries, warm Coke. Employees take a long time. We ordered large fries and got a small portion. The next table had three times the amount. If you can't handle the simple things, you'll probably have trouble with the big things too. I avoid this place where you're constantly begged for your food.

Absolutely unacceptable. I ordered a vegetarian burger and a portion of mashed potatoes with gravy from KFC. What did I get? Four non-vegetarian chicken breast strips and just the gravy without the mashed potatoes. This is not only grossly negligent, but borders on intentional fraud. There should be no confusion, especially when labeling vegetarian dishes – they completely failed here. And who on earth would think of simply serving the sauce without the mashed potatoes? This sauce is served with the mashed potatoes as standard. That wasn't an oversight; it was simply disrespectful to the customer. Once and never again. Absolutely impudent.

The €1 fee for guests to use the toilet is disastrous. This place doesn't even deserve a star. They should close it down.

I've never seen such an unfriendly restroom attendant. Especially: - The restroom was really dirty, even though the attendant was just sitting down and all he could say was €1. I couldn't even wash my hands before eating. - The general dining area was really dirty - The food...

Very deceptive menu. Ordered from the self service station, ended up getting a different delivery. Service was very sloppy, attempting to bulk all orders on a single tray.

Ordered two large fries. Received a can of fries. Asked if they were two large fries. Was told yes. Absolutely unacceptable. I feel cheated.

We ordered for almost 70 euros! Half of the food arrived incorrectly, and two Zinger burgers were missing. No one was available by phone, and the food tasted so bad we thought it was from the morning before. Never again from this place. It's all about the eye, but this one made our stomachs churn.

Went there yesterday night. The manager was not nice. The sauce I wanted was out of stock, so I asked for a refund and he said me no. So I changed to a cheaper sauce and he only gave me one. I missed ingredients in my burgers. Lukewarm. Not good service.

The burger bun was dry and didn't taste very good.

A disaster! The staff were unfriendly and rude! Never again! The food was cold.

food? thats not even edible, my buns were not prep well, one was still cold, they missed dips and corn, worst KFC expirience

I picked up my online order, the employee was friendly and nice

The staff behaved very badly, they answered our questions as if they were making fun of us, I will definitely not eat it again

Absolutely sad. The staff here clearly has no clue what they're doing. I placed my order online and went to pay at the checkout. There, I was ignored for about a minute while the cashier chatted with his colleague. While I was still busy paying with my card, he simply went back with his colleague and didn't come back for a while. I had to get my receipt myself, and a few very confused customers were left behind in the line. A short time later, I was handed a bag of food at the checkout counter. Surprised that it had happened so quickly, I specifically asked for the order number, to which the employee nodded. A short time later, it turned out that the bag I had received had absolutely nothing to do with my order. When I returned and complained, the cashier didn't even bother to apologize, but simply annoyedly handed me a bag that actually matched my order. And the fries weren't cooked at all, but slimy and soggy. Absolute disaster. I'll never eat here again and advise everyone else not to. Especially since there's a much better and apparently more competent KFC outside on the east side.

By far the unfriendliest staff at the main station. The quality of the food is terrible and everything is very unhygienic.

One star is too many This isn't KFC KFC ❌ Something✅

I was at KFC with my mother and we ordered a bucket, two fries and two drinks. Unfortunately the employee forgot our drinks twice, even though we pointed it out to her, and we weren't given the fries at all

The experience is indescribable. A similar level of depression and desolation can probably only be found in a net. If the Colonel saw the state of KFC, he wouldn't even turn in his grave. He would start spinning at 20 revolutions per second, as if his rotting corpse had been put into a centrifuge, and even that would be less torture than the experience I had today. It all started when I ordered a Deal Bucket and a Super Deal Box (it wasn't super). That was a fatal mistake on my part. Not only did I subject myself to disgusting food (I'll report on that in more detail), I also made life much more difficult for the poor cashier when I also wanted the three missing products. Her face was an empty shell of sadness and despair. You could see that the store had sucked all the happiness, hopes and dreams out of her. I only lasted about 20 minutes, the thought of entering this hole every day would mentally torture me. Now comes the really bad part, the food. I respect KFC's savings program, but giving up any spices on the chicken is a bit too much. I've eaten meat substitutes in my life that tasted more like meat than this "chicken." You might as well save the fries. Simply keep the box the next time you order from Amazon and eat it promptly. Then you get the same sticky lukewarm experience as in KFC. However, depending on your own home situation, it may be cleaner than in the store. With the amount of dirt and food on the floor, they act as an all you can eat buffet for rats. By the way, the drink tasted okay, but I wouldn't be surprised if they messed it up somehow. In the end I paid €20 (two people) and neither of us were really full. Looking back, it would also be more pleasant to fast for the rest of the month than to eat the food. I was only in the store because I had this nostalgic memory as a child. A nice shop, good prices and delicious food. I got a crack joint where you get ripped off. My recommendation is to check the trash cans for leftover food from other stores instead of eating there.

Fries cold, burger rock hard and only a dollop of sauce so basically no sauce at all.

Rarely have I experienced such warm staff, the food came super quickly - just great!

Small KFC branch with few seats. I had the Super Deal Box there for €5.99. The meat had a stale taste and the fries had a soggy texture. From this it can be concluded that, on the one hand, the items were kept for far too long and the fries were also not fried properly. Conclusion: Once and never again... Even though this is fast food, you can expect a certain level of quality.

The food tasted great and was reasonably priced

Anything but fresh, the store. 10 euros for a burger that was almost raw inside. The sauce tasted okay. The 10 euros also included a child's handful of frozen fries that tasted like flour and weren't even salted. At least the poor food came after a minute and they gave me lots of napkins too. You had to bottle the Cola yourself, which tasted like old, stale water, from a dubious-looking machine. The seating area was relatively dirty. That's why MEGA people were there. However, avoid this place and get something to eat somewhere else.

I want to pay money and waste my time. Even though I came to Germany, I have to eat KFC even if I die. If you are not like this, do not eat it. You can only order at the kiosk and pay at the counter. Be careful because you have to pay to cook the food. The staff service was terrible and I was waiting for food, but they arbitrarily erased all the waiting numbers on the machine, so I had to wait another 10 minutes. I've seen locals wait and just tear up their receipts and leave. Pigeons inside the station fly around here, hygiene is not good, and the food is just not tasty. Just go to the bakery inside the station.

Service is terrible! Ordered in advance, but they didn’t have my food ready. Staff is unhelpful and disorganized. Not worth it!”

Crazy high prices for very small portions - but delicious. Staff not very clean in the evening. Disgusting: Pigeons constantly eat the leftovers in the tray - and no one cares.

It doesn´t matter where you are. If you find a KFC, you're not going to regret. The best fried chicken in the world, hands down!

I agree with the catastrophe. Absolutely unfriendly service. Food was cold. Absolutely disappointing. The first and last time

Unfriendly staff. I also think it's too expensive.

Just Don’t eat here !!!!!! waste of money🤮🤢🤢🤮

The KFC in Hamburg Central Station is an absolute disaster and a total waste of money. The chicken was disgusting - cold, dry and completely tasteless, as if it had been cooked days ago and then poorly reheated. The consistency was rubbery and there was hardly any meat on the pieces. For the prices they charge, I expected at least something edible, but it was the biggest letdown. I threw most of it away because it was inedible. On top of that, the restaurant was dirty – garbage everywhere, sticky tables and a disgusting smell in the air. The staff was unfriendly and didn't seem interested in the customers at all. Honestly, I feel ripped off. Don't waste your money here - it's not worth a cent.

Between fleeting shadows and rushing figures, where longing for food meets haste, there is a temple of deep frying, and yet – it crumbles in time like dry bread. I entered, a fool in hungry hope, the scent promised sin, but it offered only deceit. Fat soaks the air, sluggish, oppressive, as if every pore were suffocating with shame. The chicken, a tough betrayal, breaded sorrow in a crumbling crust, promises crispness, but it collapses into dust, a dry bite, an endless chewing, as if time twists in endless torment. The fries – wilted yellow, limp and tired, slain by salt, abandoned by love. A squishy curse trapped in cardboard boxes, without hope, without soul. And the service? Cold faces, a smile as distant as the sun in the fog. Looks that slide through you, as if you were just a shadow, an annoying drop in the constant stream of haste. But the worst – the silence afterwards, where digestion rests as heavy as lead and the certainty gnaws: I haven't eaten, I just suffered.

There is an employee at the checkout who makes harassing comments to every woman who walks past the KFC. This is the KFC in the Wandelhalle (next to Subway, Bowl & Sushi etc.)

I'm sorry but the store should be closed, which doesn't have to be the case. We paid almost €30 for drinks and a large bucket. I like to spend money and am not stingy, but this money hurt my soul for something like that. It started with the places, dirty, left on the side. I only ate 2 out of 24, as did my companion. It was so disgusting, there was blood in the meat, the crust was so disgusting, but everything wasn't crispy. My ice tea drink tasted like rotten ice tea, as if it was being sold again with syrup and sugar in an attempt to cover up the bitter taste. During the night I got the worst upper abdominal pain there is, my left side on the chest where the heart is located hurt so much, I had such a feeling of pressure, I really thought it would be over in a moment, especially the upper pain + the upper abdominal pain Combination. We simply threw away the bucket and the drinks, full and untouched, as if I had thrown €30 in the trash - had the same effect. Never again !!!!!!!!!

Ten euros for six fingernail-sized, dry pieces. Bah.

Service and cleanliness unfortunately need to be optimized.

I have never had such a disastrous experience at KFC! Visiting Hamburg Central Station was the biggest mistake of all. The chicken wings I ordered were not only disgusting but also full of HARES! Yes, you read that right – hair! There were several and they looked like they came straight from the kitchen. It was just disgusting and unacceptable. The entire meal was a disaster: greasy, cold and completely tasteless. I wonder how something like this can happen in a fast food restaurant that actually expects a certain standard. The service was just as bad - no accommodation, no apology, nothing. As if all that wasn't enough, the store itself was dirty and untidy. I will never enter this KFC again. Anyone who eats here is playing with their health – and with their stomach. What a disgrace!

I ordered a chili cheese. And this is the result 😂

The service attitude is very poor and treated differently. The bun of the burger was cold, it felt like it had just been taken out of the refrigerator

I was there today and it was disappointing. The orders ready for pickup were not displayed on the monitor, causing confusion. One employee was unfriendly and spoke disrespectfully. It's really important that the staff is respectful and friendly. Hopefully they can work on this to avoid such incidents in the future

best shop tasty and good service

Always tasty, very good price and staff very good

I am very disappointed with my visit to this KFC. I ordered two Crispy Burger Chili Cheese from the machine and added bacon and cheese as an extra for €1.90. When we received our order the extras were not included in the burgers. After asking for the burger to be corrected, I got it back with just cheese and had to ask again to make it right. The fries were cold and had obviously been made a long time ago. What shocked me further was the fact that pigeons fly into the restaurant and sit on the tables. This is extremely unhygienic and absolutely unacceptable. A disappointing experience - I will definitely avoid this location.

The cashier argued with me and said that he gave 30 euros even though he only gave me 10 euros instead of 26 euros. Then one of his employees comes and addresses me as "eyy" which is very disrespectful. They say "The customer is king" but apparently this store doesn't exist.

On November 14th around 12:30 p.m. I was at the KFC in Wandelhalle with a group of friends. We ordered seven meals from menu number 4 and the bill came to around 90 euros. The cashier informed us that payment was only possible in cash as card payments were not accepted. However, after we paid the amount, no receipt was given to us. In your opinion, is such behavior normal?!

Scammer Singer citizens with no or hardly any meat 8 euros just a lettuce leaf and one piece of chicken meat the size of a fingertip do not buy.....!!!!!!

Next time, I’d rather starve. Also forgot to give me a 0,5L cup and forgot my mayo.

I got a chicken sandwich and it was almost entirely bread.

Best branch in Hamburg, I am very satisfied, the food is warm and hard-working. The employees thought the manager was very sweet and nice

I am very satisfied. Very nice employees 👍👍👍

I urge owners to do mystery checks. The staff eats behind the counter in front of customers. In addition, an employee relaxed and cleaned the gaps in the teeth with a toothpick, which was also visible to the guests behind the counter!!!!! Then an employee ran around haphazardly in the dining room, but all the tables were dirty, so we cleaned our place ourselves! Advice to the management about urgent management changes - they are visibly dancing on your nose!

cold chicken, undercooked fries, rude staff and above all diarrhea the following two days!!! don't go there!

DISASTER!!! Incredible waiting times, got the wrong food. And no matter how unusual it may sound, two pigeons flew into the kitchen. It's unbelievable that such conditions exist in a licensed franchise. Never again!

Unfortunately my visit to this KFC was a disappointment. The lettuce on the burgers was wilted, the chicken was soggy and the bread had an unpleasant taste. The food was so bad that I threw most of it away. It's a shame about the money and the wasted resources. I hope the quality improves soon.

It is the worst KFC in the world, be careful with their workers who yell at you in front of the entire room and humiliate you. KFC be careful with your workers, check who you hire carefully

The worst KFC in the world that can exist because of its staff, luckily there is another KFC a few meters further back. I wouldn't recommend this place even to my worst enemy.

Before my ICE departure in Hamburg, I quickly stopped by KFC and ordered hot wings and original chicken from the machine. Sit down, look forward to eating, and... no original chicken! 😅 Apparently the chicken has already left on the next ICE train. Sure, mistakes happen and when it's busy you can't always check everything, but KFC, you only had one job! A second look at the orders would really help. At least the wings were delicious and didn't run away...

Good burger(s). I had 2 double Crispy classic for 7,2 euros. Good (but small) food. Slightly pricey. Pigeons are cute :) 3/5

the worst institution I have ever been to. wanted to steal money. the amount was 15.98 euros, I gave the cashier bills: 20.5.1 euros. To get €10 back. He gave change of 2 cents and claimed that we gave him only 16 euros. When asked to look at the camera, he replied with a grin: "of course we can see that you didn't give 20 euros, it will take about an hour." After that, we were attacked by another so-called "boss" who started shouting at us that we were accusing the cashier just like that and "why did we give him 26 euros, if we were supposed to give 16. They answered us all the time and waited for us to just leave , so as not to give money. After a long argument, he still closed the cash register and transferred the money and returned 10 euros to us. Terrible establishment, the cashier is a young guy with a beard who just wanted to steal his money.

The cashier wanted to steal 10 euros from us. Rude staff, unfriendly, and I emphasize again, they wanted to steal money. Not recommended

These 2 shops at the train station are catastrophic I just ordered 18 hot wings to take away from the big store and didn't notice anything strange because I was in a hurry. When I was on the train I ate a couple of wings and they tasted sour! They smell like fish and I don't think that's normal! I've often eaten KFC and only know what it's supposed to taste like! In January I got 2x18er wings at a small shop at Hamburg train station. That was also so sour and smelled like dead fish. Please ask KFC headquarters to check these 2 stores. It's very annoying that you just throw 16€ of money away in the trash Unfortunately I can't ask for it because I have to keep driving. But honestly

Service disastrous, employees unfriendly, half forgotten and the bill kept so that you can't complain anymore. I don't recommend a visit here for €25 you can eat your fill somewhere else!

Okay per se - typical KFC. Unfortunately I had broken glass in my food.

Food is KFC standard, but the service is really worth mentioning. “EY, what do you want” and disrespect is great. Maybe you should explain to the employees that the customers also bring in their salary. Not recommended unless service is deliberately ignored.

Food was fine but the coleslaw was not. Tasted too vinegary with mayo not like other kfc that I’ve been to.

birds fly around the kitchen tables are too small Vögel fliegen um die Küchentische herum, sie sind zu klein, verdammt, man

It was very tasty and a good place

Main station, it's annoying that paying with a debit card doesn't work, Fries are completely unsalted and menus come completely without sauce???

I would like a refund for the missing fries.

We ordered and paid at the self-service checkout without any problems. When the employee came to us after 10 minutes, he told us that he couldn't do anything because they were available. Then we asked if we would get a refund or a voucher, to which he just responded aggressively and said “we're opening in half an hour, you have to wait”. He didn't care that our train was coming in 10 minutes. In the end we paid money, didn't get any food and were also attacked. Save yourself the disaster.

Extremely bad food, even by KFC standards. The staff was unfriendly. My old review was deleted at the owner's request, which I find very cheeky.

Hbf kfc not recommended, the store is always too full, there is a long wait and unfortunately there is a lack of cleanliness

Terrible service staff, they deceived me and didn't even feel ashamed!

One cleaner for a full shop. Mr. H. Watches us sit down at a dirty table and Mr. H. prefers to take the broom. I then took the rag myself. The complaint was not taken seriously. After Mr. H. brought dirty tablets into the kitchen, he moved behind the cash register and took one of the chicken wings out of the container and shoved it into his mouth. Hygiene standards here are dismal. Also on the toilet. Pictures and report have been sent to the health department.

I was passing through and, as a father of two children, was looking for a toilet. I tried it in several restaurants. Everyone rejected my 5 year old son. I think it's a shame that I have to pay as an adult - here at KFC my son was allowed to use the toilet - very nice, very quickly - everyone who has children knows how much of a rush it can get. We were helped here. At the counter and also upstairs, very friendly - always for children - next time I'll come with more time and peace and will eat here with my family!!! BIG thank you

ATTENTION DO NOT GO! FOOD POISONING! A case for the health department! Puked all night long. I could have guessed that when I looked into the kitchen. Super messy and messy. Employees unfriendly and annoyed.

The Super Deal Box and the chocolate milkshake were very tasty. Both were available for just under €10 and were therefore relatively cheap. It didn't even take me 7 minutes to wait, which can only be praised. The employees are friendly and nice. A recommendation goes out here.

Very unfriendly, incomplete food handed over!!! Extremely terrible!!!

Please DONOT eat here unless you're dying.

The fact that the little bearded salesman believes he has a chance with blonde, pretty customers and therefore ignores the older wheelchair users for hours is not only laughable but a reason to get full and satisfied elsewhere.

Unfriendly guy makes small talk behind the counter with another male colleague in a language I don't know. As a result, he forgets to process orders. Customers get impatient, then yell at him about what number they have. Why do such people work there?

Worst KFC in the world. Hire other people. Very unfriendly, unpolite stuff. ZERO STARS! And the food sucks also because is made by people who hate working at KFC...

Typical fast food branch at a train station. A bit crowded, a bit expensive and also a bit dirty... Taste ok. Seating strange and uncomfortable.

Oldest crispy chicken burgers I have ever had in my life. And first time I award only one star for food. These two burgers where there waiting and drying out for ages. They were fried by the meteorite that killed the dinosaurs 🦖

3.5🌟 Maybe because I read the reviews, I didn't have high expectations, but in fact, the consumption was quite satisfactory. For consumption at noon, the waiting time is very short when ordering through the app. The staff is quite friendly. Because I placed an order on the app and was not sure which store it was from (there are two very close to each other), the clerk pointed out which store it was and asked if it was dine-in or takeout. The food is really average. The paper straws that are uniform across Germany are difficult to use; except for the French fries, everything is lukewarm; the chicken wings/wing bases and French fries are very oily (the kind that is shiny); the fried chicken in the burgers is a bit undercooked. The environment is relatively clean, but the chairs are messy. After all, the train station store has a lot of traffic, which is understandable. To sum up, it’s okay to catch a train and have a meal, but if you want to enjoy delicious food, I suggest you check out other KFC stores or other restaurants.

Opening hours do not match the description!

What else can you say about that? Unfriendly staff, the chicken was almost raw and a mini part on the citizen. The tables are dirty and partly covered with bird poop. Absolutely not recommended.

Hamburger and salad weren't tasty at all, the staff didn't take care of you at all

They said: “it’s normal size of strips”

I ordered an extra burger without bacon that cost almost 10 euros. I got an old burger with bacon and the breading was soggy and not crispy. Pigeons run and fly around in the store!!!

Worst kfc shop i have ever seen, chicken are properly boiled,

food was nice, but the service was incredible bad. yelling at customer and pedestrian

Ordered 6 hot wings, cashier simply enters a menu. Unfortunately only after that Remembered the order, but then didn't want to change it. Then, despite the menu, we didn't even ask what kind of sauce or drink and just put down Cola and ketchup. -> maximum unfriendly, maximum incompetence and maximum inaccommodating. 0/5 stars

This food tastes cheap 30 euros for nothing paid my whole family got diarrhea and food poisoning food was stale and still raw

Nice food, best fast food I've been in