McDonald's in Hamburg

We know that fast food isn't Michelin-starred cuisine, but we can still expect the food to be prepared properly. The chicken nuggets in my wrap were half-raw inside, absolutely disgusting to bite into. That shouldn't be happening. Given all the negative reviews, I'm amazed management hasn't intervened yet. It doesn't deserve a single star.

The food was whatever you’d expect from a McDonald’s. The lady cleaning the bathrooms however pretends cleaning the front of the toilets so she can take the 50c for herself what you would need to drop in the automat. But the inside of the toilets were disgusting and not clean at all. Maybe she should spend more time cleaning the toilet and less time stealing money.

This is the worst McDonald's I've ever been to - very dirty and there are no straws

I got a cold burger, then I complained, they took it back and said, "Sit down, we'll bring it to you straight away." When I got the burger, it was only 5 degrees warmer. Thanks for nothing.

This place is a complete joke. It's located at a bus station where many people arrive with luggage, 80% of the seats are upstairs, and there's no elevator or table service. The employees are rude and some don't speak German. On top of that, they work very slowly and without motivation. As a customer, you also have to pay for the restrooms. Overall, this is a place that should close.

Not a bad place for a bus station. At least it is safe and clean.

I ate at this McDonald's at the central bus station today and won't be going back anytime soon. The tables are dirty, the food carts are full, and the employees desperately need belts for their trousers. I didn't want to see the black underwear on the female employees. In short, it was a disaster. Something to avoid!

Without air conditioning it is impossible to eat on the second floor

My friend and I bought our breakfast and weren't allowed to use the bathroom even though the girl serving us allowed us to enter. Shameful.

The staff were friendly, and I didn't have to wait long. However, I think an MCS without working Wi-Fi, power outlets, or restrooms is pointless. Personally, I look for a McDonald's when traveling for exactly these three reasons 😅 You're only allowed to stay there for 15 minutes after eating. A fourth reason MCS is usually used.

We wanted to sit on the upper floor, and when we asked why it was closed, the answer was (at 6:30 p.m.): “the place needs to be cleaned first” - I'll leave it open to interpretation whether people would generally want to eat anything here after that statement 🤭

Those who come to the Flixbus terminal and want to use the restroom can enter for 0.50 euros.

Well, a normal shop for Hamburg. We found a seat right away, and that was OK. But the ladies in the restroom took the money and then ushered the customers through, so they didn't have time to clean.

The store deleted my last comment. Hence, a new one. I won't stop warning people about this outrage until an official and sincere apology is issued. This store is an outrage! I've often left Held here after work, whether for ice cream, a snack, etc. My order was incorrect. If the portion hadn't looked smaller than usual, I would never have counted the portions. But since I needed something upstairs with a newborn, and let's be honest, who counts whether the portions are complete with a large package? So I started eating, realized the volume wasn't right. I complained about everything being packed downstairs. The employee scolded me, saying she had probably packed and checked it herself, and that I was probably cheating on my service. I didn't want the extra money because she made me feel like I was ripping the store off! But she forced it on me. Everything that goes over the counter has to be thrown away, so I reluctantly accepted it. No understanding of people and speed with a newborn, service against dignity. They'll NEVER see any money from me again. It's better to go straight to the Wandelhalle, where at least the food is fresh and I've never had my order wrong.

It's the only McDonald's in the world that charges customers to use the bathroom. Unacceptable. It's the only McDonald's in the world that charges its customers to use the toilets. Unacceptable.

Please explain how to redeem the voucher

Be very careful. Served an egg sandwitch with shells inside. Order was made and served at 07:50 hrs on 28th july 2025.

A disgusting thing I've never seen before. Team Wallraff, where are you... :( I didn't eat there, but I saw the employees smoking in the dining room (after closing time).

The food is a bit dry, we were sitting in that McDonald's and they probably came to us 3 times asking for money, and near the entrance to McDonald's some woman got high and drunk and started dancing for no reason at all, I lost all appetite

HORRIBLE! The table service doesn't bring your order; you have to pick it up yourself, despite the sign. An Arabic-speaking couple was sitting next to us, and they were changing their diapers in the restaurant right next to us. When I went downstairs to complain to the staff, they finally sent someone after more than five minutes, but they didn't do anything about it. I've been to several branches, and this one is by far the worst!

Clean restaurant, you get your food fast. Sadly you have to pay for the toilet

It should be criminal to charge paying customers to use the toilet. Smelly homeless people scatter around begging for food while you eat. Dont recommend going here. Find somewhere else.

If I could give 0 stars, I would. The burger had a burnt patty, the fries had a weird taste, there was a hair in the muffin and it was dry, they even managed to ruin the cola, and it was practically still with melted ice. The floors are so dirty that your shoes stick. It's much better to go to the mac near train station in Kyiv than to this.

Apparently the toilet is *NOT* for paying customers!

My wrap smelled weird, and the pancakes were 100% spoiled! They tasted fishy/like old egg, and I immediately spat them out. And as much as I feel sorry for the homeless and understand... the smell in the restaurant is unbearable. Something should be done about it. The service was okay.

The burgers and fries were good, and still warm. We need to pay if we want to use the toilet.

I wonder why I have to pay €0.50 to use the restroom in a restaurant when I eat there. That doesn't exist here in Hesse. Only after an endless discussion did I finally get free use of the restroom. I ate a Junior Cone and a Royal Cheese hamburger. The fries were cold. There were hardly any free seats, so I wondered why the seating area upstairs was blocked off. The tables weren't cleared or wiped down. While passing through, I found the atmosphere generally unpleasant, and the service no better. Sad. It's a shame that there are such differences between the individual restaurants. McDonald's didn't live up to its name here.

the food is like in other McDonald's, but it is impossible to eat there. While I was there for 20 minutes, people came up to me 5 times and asked for money, I had a friend with me, she was very uncomfortable being and eating in that place. The atmosphere was so terrible that it seemed that the food was not tasty. The last time I was there

Terrible place, you still have to pay for the bathroom even if you order something.

McDonald's is good, but there are a lot of homeless people in the area.

They charge you to use the bathroom even after you make a purchase. Having to pay extra to wash your hands after eating greasy food is wrong.

Once again, the opening hours weren't adhered to. If the restaurant is listed as 11 p.m., it has to be adhered to, but if you have lazy staff, they'll happily close half an hour earlier.

The staff were all so friendly and you can sit really comfortably on the 1st floor :)

McDonald's central bus station: Restroom machine broken, no voucher issued. Despite having food in hand and a receipt, the cleaning lady demanded money.

The ladies at the counter were very friendly... but that was it... Warning! Using the restroom costs money... so far so good, understandable. Strangely, the money for this is collected in cash by a man with a badge... The turnstile is then adjusted so that you can "squeeze through"... Receipts or vouchers for redeeming McDonald's products are refused... everyone can make up their own minds about that. We've also observed several times how "acquaintances" gained access without paying. Please don't come back with slander and such... it's the truth!

Despite being a customer, I had to pay to use the restroom. I was refused permission to redeem my coupon, which I find disgraceful!

Homeless people and beggars are constantly coming in...it's no fun eating there...and you're constantly worried about your belongings...and it's really sad, I have a heart for it...no one wants to be disturbed or constantly harassed because they have to donate something!!! It's not clean and the atmosphere isn't pleasant.

I paid for my order with a card and then had to wait 20 minutes – and it never arrived. When I asked about it, I was told they had simply forgotten my order. Also, the fries were completely raw and undercooked. Very disappointing!

Went there for a quick coffee. Went to the bathroom to change diaper to my daughter, paid 0.50€ for entrance to the bathroom and there wasn t a changing table. Didn t get my money back. 0/10

This is the first time I’ve encountered a McDonald’s toilet that charges 0.5 euros. Even customers who make purchases have to pay! Only small change is accepted. (This one is convenient for filling your stomach in front of the FlixBus stop)

Overall, our visit to McDonald's was satisfactory – the food was fresh and of the usual high quality. Unfortunately, the experience was somewhat marred by organizational deficiencies: There were hardly any seats available in the dining area, even though the upstairs area of ​​the restaurant remained closed. It was particularly incomprehensible that the security staff present there apparently used this area for a break while guests were not allowed access. We would like to see better use of the available space in the future, especially during peak times, to ensure a pleasant dining experience for all guests.

Disgustingly dirty and the employees were talking to each other in Indian

Where was supposed to be 6 pancakes and souce. Pancakes were cold, and a couple of drops souce, really, do you steal it?

no free toilet (even for clients) and entry only for cash, really?🤡

It is always impressive to see the mixture of incompetence, indifference and absolute overwhelm that the staff work here with. 15 minute wait for a damn Big Mac – what exactly is “fast food” about that? Meanwhile, you can guess which order is currently being called, because apparently no one in the team is able or willing to say a simple number loudly and understandably. When I point out that my Coke is missing - mind you, given the incredibly complicated order of a Big Mac and a drink - I'm met with a completely disinterested "What do you have?" fobbed off. Seriously? This is the level? Just embarrassing. Honestly, if you don't really want your job, you should probably just do something else.

Toilets a dirty and the staff insists on manipulating the turnstyle and is pocketing the entry fee.

No table service Employee comes extra and says we don't have table service. But it doesn't bring anything 😂

Fries were disgustingly full of fat, they forgot all the sauces and didn't put any napkins in the bag

Ordered 1 hour 15 minutes ago.. Delivery should take 40-50 minutes.. anything can happen. What is not possible is to ignore the phone.

I met Radist！！！This incident occurred on April 12, 2025, at 2:30 p.m. I believe I used my credit card to purchase two cod burgers and paid 6 euros. I made the purchase at the self-service machine. The last four digits of my credit card are 9174. However, I encountered a discriminatory employee. He displayed my order number at the counter. I remember it was something like 263? I was in a hurry to catch the ICE935 train. During this time, I didn't check what he packed for me. When I was on the train, I was surprised to find that I had received two small bags of fries instead. I was furious and shared this with my friend. He said, "Yes, you were discriminated against by a racist employee." I hope the surveillance footage can be retrieved to give consumers justice and an apology. At that time, I was carrying a black backpack and wearing headphones. I have an Asian appearance and it would be easy to find me. Please verify the incident and I guarantee that this is a true account and I am responsible for it. I hope McDonald's can check the surveillance footage. I purchased the two cod burgers at the machine on the right side of the first floor and then took the elevator to the second floor to pick up my order. The incident happened before 2:45 p.m. when I was on my way to the train station. A female employee handed me the takeaway food and took my receipt. Something happened after 2:30 p.m. today, April 12, 2025. I probably bought two cod burgers with my credit card and paid 6 euros. I bought them at the self-checkout. The final digits on my credit card are 9174. But I encountered a racist employee. He showed my order number in front of the counter. I think it was 263? But I had to catch the ICE 935. In the meantime, I didn't check what he packed for me. Once on the train I was surprised to discover that I was given two small packets of French fries. I was angry and told my friend. He said, "Yes, you encountered a racist employee." I hope the surveillance footage can be viewed to provide consumers with justice and an apology. At the time I was carrying a black shoulder bag and headphones. I have Asian appearance and am easy to find. Please check the incidents. I assure once again that my description is true and I am responsible for my words. I hope McDonald's reviews the surveillance footage. I bought the two cod burgers from the machine on the far right of the ground floor and then took the elevator to the second floor to pick up my food. The incident happened at 2:45 p.m., before I reached the train station. It was a woman who handed me the food to take with me and took out my receipt.

Had breakfast to go, The staff, despite the rush of customers, were very polite and accommodating. Doing their best to serve everyone ☺️

Can't rate the food because they refused to accept my order at the checkout. Service sucks. Collaboration totally dismantled is not recommended. Sorry, they don't need any money. So enter the juice shop for the last time.

As a customer, having to pay extra to go to the toilet is an outrage. Normally 0 stars for the store.

We visited this establishment today. The workers are untidy, they work without gloves, they touch glasses with their hands in the place where you drink. One hamburger was missing from the take-out bag. Coca-Cola is like water, it feels like just ice. Not tasty fries - soft, no taste. Disappointment. There are homeless people and indecent people nearby, it’s very dirty. The service is unfriendly. I don’t recommend it.

Service a bit bad. The drink and ice were given to me without a bag, I had to ask for one, the bag I received was cataclysmic. Error on my part, the menu chosen unique to Hamburg was too spicy, I had a lot of trouble finishing it.

We were a little hesitant about going there for breakfast at first because of the negative reviews. We were there just before 8am. We ordered and paid via terminal. We received our food quickly and friendly. I later asked again for napkins and received them kindly. There were no "junkies" there and no one bothered us. We felt safe and comfortable at all times. Everything was clean. Food was warm at normal McDonald's level.

Really shameful You can eat here with 4 people for just under €60 and then you have to pay extra for the toilet Bottomless impudence Service is terrible and unfriendly

I ordered icecream, went to Check out because I was going to pay in Cash. The Manager refused to give icecream and lied about they don’t have icecream. She was super rude and she gave the same product 1 minute after she refused.

Junkie den... Ambience -> 0 stars

I ordered a milkshake that was like water and tasted like bread.

Unfortunately we didn't get any Big Tasty Bacon. Instead, a rancid burger with mayonnaise. Unbelievable!

Fries without salt. There's a disproportionate amount of sauce on the burger, probably spread twice, and the place is so dirty that the food comes up straight away. There were only three employees visible. Apparently people save money here and little emphasis is placed on hygiene. The health department should investigate this.

Super nice employees, the service was super good, the food was super good

Unfortunately one of the worse McDonald's, which is partly due to the unpleasant crowd. However, the quality of the food is not always consistent, so overall I much prefer other McDonald's

I pass by here almost every time I'm in Hamburg. The McNuggets are to die for! And the employees are always friendly and accommodating. Perfect for a quick and tasty snack, always a treat. Absolutely recommended

Nice and fast service next to the Christmas market. Thanks everything! :)

The place is saturated with unsanitary conditions, dirt and birds flying through this dining room. Full of bad smelling homeless people. The coffee is probably the worst in the world. The food falls apart in your hands. I don't recommend it

I tried an MC Plant today and last week: Positive: It's great that there are vegan options at all! Negative: The thing doesn't taste like anything and today again the burger 🍔 is cold, even though it was 'freshly' prepared. The tomatoes are cold (chilled vegetables are certainly required, but they don't have to be THAT cold. Unfortunately, the “meat substitute boulette” is NOT warm at all, so you end up with a “cold whole”. Fries: hot 👍 but most of the fries are not cooked 👎 Staff: Very nice again today. No GO: No WiFi!!! Only (several) encrypted WiFi accounts for employees Negative: The upper area on the 1st floor is already closed this early in the evening (!). Not good, because this branch is very small, so the small room on the ground floor fills up very quickly! I don't use toilets. Restaurant itself is not dirty. Visitorship corresponds to the average MC D consumer. For readers who don't know Hamburg (to be fair, it just has to be said): There's a lot here on the topic of junkies, homeless people, begging - it's inevitable that THIS MC Do always has comparatively more of the above. clientele is frequented!!! The ZOB is right in front of the door (!!), here at the main station is THE HOTSPOT par excellence. 1st hotspot at the HBHF = typical of the city, of course 2. Particularly extreme in Hamburg (many people who come to HH for the first time and arrive here at the HBHF are totally shocked - especially in rich Hamburg, people don't expect this level of poverty, homelessness and drug addiction...)

Bad service, cold food, full of homeless people and drug addicts

A simple cafe where you can have a coffee and go to the toilet after you arrive or before you leave. The service is pretty quick.

Eating there is really disgusting. Homeless people who walk through the store and ask the customers for money then go to the trash, get something out of there and then they sit at your table and the service doesn't matter. I ate there once and the chicken nuggets were there rock hard and tasted like they were 5 days old. I think the health department will have to take a look

I ordered takeout, but one burger was missing, carbonated water was served instead of Sprite, and the nugget sauce was only ketchup.

This restaurant is located in the ZOB (Zentraler Omnibus Bahnhof) opposite Hamburg Central Station. I find the design to be very simple. There are seats on the 1st floor and on the ground floor. The prices are above average: Brownie with medium coffee latte and an espresso cost around €9. Access to the toilet is free for paying guests of the restaurant. The difficulty with access is that a metal turnstile blocks access. Access can only be achieved after paying €0.50. If you ask the toilet attendant there to allow the paying guest to pass through the turnstile without paying into the machine, then she won't understand because of her lack of language skills. That's why we contacted the McDonald's employee, who then granted access. Unfortunately the water for the sink didn't work. The supervisor then turned on the stopcock under the sink and the water ran. Unfortunately, there are also people in the restaurant who don't want to eat or drink here. These can be travelers who are waiting for a bus or people who just want to warm up here. It would be nice if the managers (male/female) would control more here.

The most horrible McDonald’s I’ve ever been to. All the junkies are coming here and eating from the trash, to eat next to them is impossible. No one from the stuff doing nothing. All is dirty. You’ll feel awful at this place.

Employees speak 0.0% German. You can only order menus at the terminal but there is no sign anywhere. If you were already in line to order, you have to queue again at the terminal. Pure disaster. The store is also absolutely disgusting and dirty. Disgusting, I'd rather get herpes than eat here

Typical McDonalds expierence for the food and service, but they seem to just let junkies in here to roam around, in my short time here I was harrased by one for money and I also saw a group of african immigrants get escorted out of the building for being way to loud.

Food slapped together carelessly. Very small guest room. Upper floor was closed on all 3 days. Toilets were really dirty despite staff who preferred to "cash in" people personally so that the admission machine didn't register the income. The train station junkies take their shot in the toilets.

The most disgusting McDonald's in Germany. Not a single discount code worked. The staff refused to help me as many of them didn't even speak German. Not a single system worked. issued completely different orders. and no one helped me. I ended up leaving McDonald's hungry. I will never come here again

Toilet is completely disgustingly filthy. 50 cents for that is cheeky. The guy cashes in and spreads his ass. The whole floor is full of urine. Let the office know soon about hygiene.

The employees were really slow and had difficulty dealing with the digital coupon. And the fact that you have to pay to wash your hands is a disgrace. And then you get harassed by beggars while you're eating. It's best to just order take-away and leave.

Nice people and above all friendly

Here you can get whatever is still there in the hour before the store closes, even if you have ordered something else. The clientele at the central bus station does not invite you to stay there longer than absolutely necessary.

Shrinkflation without end. I was recently shocked at how small the “premium” BigMac or Filet-o-Fish burgers have become. Of course I know what that means. Hidden austerity because people don't dare to raise prices. But it's just annoying. Where will this lead? For me that was final.

Dirty shop. €0.50 for toilet use, even for customers.

This burger simply tasted like vomit. I'll never go there again, it's really disgusting and even though I was so hungry I threw it away anyway

Worst Mc' Donalds waited 40 minutes for fries. With 3 pigeons next to us in the shop.

Food wasn't that tasty but the staff was nice.

He doesn't answer. He also spoke to me in Spanish and the burger didn't taste good.

Nice but no hash brown or gluten free menu

They served me a donut that was stale to say the least. It had probably been out for 3 days. Do not come here

McDonald's tastes the same almost everywhere. However, this store was the dirtiest of all the ones I have visited in Europe so far. When I pointed out that the rubbish was already on the floor on the upper floor, I was only told that the upper floor would be locked anyway

Opening times don't match, wanted to go there the day before There were only people at the terminal who were on their cell phones and took forever. When you asked, they said they were ordering and were still thinking about it. Unfortunately, when you go to the counter where the employees had nothing to do, you were only told that you should order from the terminal even though they had nothing to do. In addition, I had to wait quite a long time for the food because the employees were running around like little boys and eating something instead of packing my order. When we handed over our orders, the employee also ate at the same time and only gave me half of our orders. After I got the burgers that were missing, I left. Unfortunately, I later realized that I didn't get any sauces or dressing for the salad. Like the wrong burger. Even though I paid for everything and waited.

Adventurous, especially in the evening

Wow, what can you say... Throw the toilet lady out. What a person seems to find bothering them while watching series when they still have to pay 50 cents despite ordering food and when asked if there is a way that doesn't involve paying in cash - they get an annoyed groan (there isn't hui Google reviews exaggerate because she took a short breath - that was a disgusting aversive moan) after that the visit went like that.

Ambiance invites you to do more, but then: Burger is still satisfactory, but cheesecake has no aroma in terms of taste, and initially and after being confused with strawberry cake, it is much too small. Unresponsive “reaction” after 1st complaint about the measly size of the cake and bored and unfriendly “service” after 2nd complaint to another employee. Service ranges from very bad to non-existent. Quickly get out of here...

At the children's request, we went to McDonald's before leaving. The store was busy but not overcrowded. However, it was very dirty and very sticky on the table. Two of the four order terminals were broken. The status display didn't always seem to work either, so the number was called out. The food tasted as usual. So completely ok. It was a shame that every Happy Meal had the same character in it...

Good but they charge you to enter the bathroom!!! As if paying for our consumption wasn't worth it...

The food is not fresh, cold, the place is often visited by homeless people, everything is dirty.Dear McDonald's employees, do not serve fresh burgers from uncollected orders.

Random and service quite good and very nice

Just a McDonalds, nothing special about it, but tasty as always