McDonald's in Hamburg

With the wrap, they didn't even cut the patty, they just put it in whole.

Unfortunately, this is truly the worst McDonald's I've ever visited. Garbage is everywhere, on tables and service carts. The PA system is broken, and deafening noise regularly blares through the restaurant. The selection is limited.

I ordered the new Mango Boba McFlurry with a coupon from the McDonald's app, along with a McSmart Meal with two chicken burgers. When I received my order, there were no boba drinks on the McFlurry. Instead of two chicken burgers, I was given two chili cheeseburgers. The Coke didn't have any ice cubes, and the carbonation was gone.

Quite nice but we expected more

I would like to complain about repeated problems at this store. I've encountered several issues with ice cream and milkshakes being unavailable. Unfortunately, this problem occurs very frequently, which is disappointing as a customer, especially when these products are regularly on the menu.

Ordered two fries and two McSundaes. The fries were lukewarm and soggy, and the ice cream only came with a spoon. The hand dryer in the restroom didn't work. Cleanliness issues.

I was just on the toilet and that was enough for me. When you see something like that, you lose your appetite.

This was by far the dirtiest McDonald's I've been to. You don't want to touch anything and it's so stuffy and musty. They also have the disgusting fries ever. They tasted like old, rotten oil and were so wobbly.

The fries were cold, and the Coke tasted like water. Not recommended!

Toilets without paper, hand dryer broken, dirty (tables and floor), ice machine broken, also broken...

An absolute disgrace. The place is so dirty it looks like it was last cleaned two years ago (dirty trays are everywhere and trash is littered on the floor; the kitchen is also dirty, and the trash has been carried across the kitchen). The staff were rude and unmotivated, which is understandable given their salary. They couldn't even get a complete order ready and forgot a burger from the menu, even though we waited 20 minutes (not a big deal, but by then everything should be complete). Definitely not recommended.

Absolutely not recommended. The burgers are stuffed into the smallest bag, sometimes even upright. The staff keeps packing the burgers back and forth because they don't know which one belongs to which order. The order disappears completely from the screen, and the staff just shrugs their shoulders. As I said, absolutely not recommended.

The entire store was completely filthy inside! There wasn't a single spot left that wasn't smeared, littered, or covered in trash. Absolutely disgusting. On top of that, after waiting for over 15 minutes, the fries were cold, the Fanta was warm, and the employees didn't react to anything. A disgrace!! Juice store

What a shitty place. A 30-minute wait for two burgers and a Mac and Cheese meal. When I asked when I could expect my order, I was told it was ready.

They forgot to put the potatoes in a few times.

It was a really dirty place. They didn't have any ice cream and forgot a large French fry in our order (we had three). Overall, the whole thing was way too expensive and took up too much of our time.

Food was okay - standard McDonalds. The service was very bad - clients were being ignored and staff were bored. Absolutely shocking filth and dirt all over the place. I looked into the prep area and it was disgusting. Floor littered with food and tissues. Same thing for the sitting area. Floor was also very slippery from grease and grime. Simply put: disgusting hygiene situation.

Incredibly bad service! The staff at this McDonald's are completely incompetent and unfriendly. I asked for a tube for my Coke cup – they didn't get one. I had to wait over 25 minutes, and in the end, my order was incomplete: no mayo, and the Coke cup was less than half full! A disgrace! And as if that weren't enough – the food doesn't even taste good. This place is simply disappointing and a disgrace to McDonald's. Never again!

Only two stars this time. The entire meal was already cold after waiting a whopping 40 minutes from ordering to delivery, and then something was missing... On top of that, they yelled at us for not understanding their broken German. It's a shame they at least had decent manners back then. This time, the MC team apparently wasn't in the mood to provide service in a restaurant setting.

When you're looking forward to an ice cream or a shake, you're just told that the machine is being cleaned!! ☹️ Actually, a warning not to come back anytime soon. What a shame

It's just an MC's. If it's crowded and people are acting up, it's just dirty. Of course, employees are supposed to clean up, but with 1,000 orders on a Saturday, it's hard to keep up. But it's often clean.

Completely run down. The staff were incredibly unfriendly and unfortunately didn't speak German. We waited 14 minutes for a McFlury, even though the number was already available for pickup. They cheated on the toppings, and when you approached them, you were blatantly lied to! At least the ice cream machine worked for once. Unfortunately, I really don't recommend it!

Half of the tables were full of trash because the tray returns had apparently not been emptied for a while.

Rarely seen such a dirty and slow

The well-known McDonald's quality, in the positive sense, can also be found here. Friendly staff delivers the ordered food promptly to the table. Only the cleanliness of the entire restaurant, restrooms, and outdoor area leaves a lot to be desired. However, this is probably due to the very high number of customers on a Sunday afternoon. I will definitely visit this McDonald's again 😀

The wait times here are truly incredibly long. Unfortunately, they can't seem to get the staffing right. Over 20 minutes of waiting time for three burgers—is that even fast food?

The tables and chairs were sticky and the ice cream had too little sauce and was wrong

Lieferando: An Endless Disappointment It's truly unbelievable how often Lieferando manages to frustrate its customers. More than once, we had to wait over three hours for our food. Three hours! That's absolutely unacceptable and demonstrates a complete lack of organization and respect for the customer's time. But that's not all: twice, we didn't receive our entire order. You pay in advance, rely on getting what you paid for, and then you're bitterly disappointed. The worst part? We never received a refund in any of these cases. You're stuck with the cost of something you never received. That's not only annoying, it's simply a disgrace! Lieferando seems to have no interest in correcting its mistakes or accommodating its customers. This repeated failure, combined with the lack of refunds, turns every order into a gamble where the customer always loses. Urgent action is definitely needed here, because this is how you lose customers—and rightfully so.

Waited a very long time for the food, staff seemed very reorganized in the kitchen and in the sales area, partly overwhelmed

The staff seemed very overwhelmed; considering it was a fast food restaurant, we waited 20 minutes for our order.

In general, I can't recommend McDonald's at all from a vegetarian/vegan perspective! The selection is minimal. At the bistro, I opted for the vegan nuggets to go, but then saw in the car that they were regular chicken nuggets. No go!

Just came back from the pit bull concert, got the wrong sauce but got free mayo 👍🏻

Yes, the food was nice and warm.

You really shouldn't order there. Either you're told after an hour of waiting that your order has been canceled, or you get something completely wrong.

I actually rarely go to McDonald's, and now I remember why. At 11 p.m., we were already asked to order our food to go. We simply ignored them. We should have done it sooner. We couldn't find a single clean table. The floor was so dirty and sticky, I was afraid I'd lose my ballet flats. I'd rather not write about the restrooms...risk of getting herpes. That was really bad.

A truly filthy place...All the tables are filthy, the kitchen floor is completely covered in dropped food, and the floor in the restaurant is also completely filthy...

Actually, everything's fine, except that it's very dirty there. I was standing in the drive today and saw a lot of rats in the bushes to the right of the track. The question is, what's the camp like?

McDonald's, of course. It's probably unhealthy, but you know that beforehand.

We have been regular customers at this branch for over 10 years and have always been satisfied. Recently, however, we've been experiencing increasing negative experiences – especially regarding the freshness and temperature of the food. The fries often arrive cold and smell strongly of old frying oil. Of course, we address such issues directly with the restaurant staff – but instead of showing understanding or consideration, they react increasingly rudely and say this is "normal." This clearly contradicts McDonald's' freshness promise, which states that food should always be served hot and fresh. One particularly disappointing incident occurred when an employee touched the fries with his hand to demonstrate that they were still edible – with the same hands he had previously used to pay. For us, this is an absolute no-go in terms of hygiene and customer respect. It's a shame, but under these circumstances, I will avoid this branch, which I have visited regularly for years, in the future.

I ordered a McSmart meal using the McDonald's app and had already paid so that I could just pick it up. When I got home, I realized that instead of two burgers, they had only packed me one! I didn't see the point in getting back in the car and tried several times (!!!) to reach someone by phone! Apparently, they thought it was okay to just ignore the phone the whole time! That means in the end I paid for something I didn't get, and on top of that, one of the burgers was really disgusting. There was no sauce at all. Very disappointed!!!

burger cold, bread not toasted and hair on the burger

The toilets were extremely dirty

Never visited such a bad McDonald's! Cold fries and burgers despite a very long wait! Returned food and received a new one, cold again! All this for €28! I'll never go to that store again!

For a McDonald's it's really nice and okay, just a shame that there's only one entrance on one side

My boyfriend and I got stomachaches after eating burgers yesterday. It was probably because the cheeseburgers weren't particularly warm.

The quality of the food leaves much to be desired. The food was lukewarm even though the drive-thru and store were empty.

Never seen such a dirty Mac before. There's rubbish everywhere. You can't even use the toilet because you need rubber boots. In my photo, for example, you can see the tray collection points that are so full that people are dumping their trash next to them.

We spontaneously stopped at this restaurant at 11:30 PM on May 15, 2025, after a four-hour flight, to fortify ourselves for the journey home. We wanted to unwind from our vacation together before heading home. We checked the opening hours beforehand, which Google showed as closing at 1:00 AM. Therefore, we thought this would be a good place to eat. So we drove off the highway specifically to eat there. Upon arrival, we were informed during the ordering process that the food was only available for takeout. Slightly surprised, we ordered the food to go. During the very long wait, which was at least 20 minutes, I repeatedly observed the employees busy with their smartphones. This did not give me the impression that this was a professionally run McDonald's restaurant. My order was also incomplete. Despite the poor service, the burgers tasted good. However, we would have preferred to eat them in the restaurant itself rather than in our car.

I don't know why, but for me the McDonald's in Bremervörde is the best in the Elbe-Weser triangle - always fresh burgers that taste good and friendly and fast service 👍👍👍

Wanted to have breakfast today, luckily the toilets were right at the entrance: dirty, no soap and no toilet paper…. Went straight back.

The toilets weren't exactly clean but the employees were nice. Unfortunately my apple turnover was already completely cold because they gave me one that had been lying there for 2 hours, but I would still go there again

I'm in MC Essen right now but a waitress is short, a bit chubby with a pigtail and glasses He chewed gum the whole time and walked past us three times with a tray and sat on the food from smacking his lips all the time. I'd rather go to Winsener Straße, you don't have anything like that there

Not recommended – disappointing experience We spontaneously decided to end the evening with the family at McDonald's - unfortunately a mistake. The restaurant was very dirty, the tables were sticky, the floor was dirty and we had to wait almost 30 minutes for our food. It wasn't fast food When the food finally came, the disappointment was great: the burgers were cold, the lettuce on the chicken burger looked wilted and unappetizing - as if it had been picked up from the floor. The fries were also cold, soggy and tasted old. The "highlight" was the new wrap that my wife wanted to try. This was not even half full, prepared completely carelessly and had absolutely nothing to do with the attractively presented product in the advertisement. When we politely asked, we only got an unfriendly answer: “That’s what they look like, it’s normal.” No accommodation for the cold food, no apology. For a family meal of this quality and with such poor service, even two stars are too much. I see this as clear customer deception and will report it accordingly. It's a shame - you don't make a good impression that way.

Is it too difficult to make coffee? Folks, the demand for lactose-free milk is no joke. If the staff can't handle two different cartons of milk, that's too much. This is not a joke, take it seriously!

Ordered via McDrive. Andtelle Plantbased Nuggets, chicken, no napkins. Having to get out extra... ok, that can happen but then it's still rude and no sorry?

Update: Content is missing from the order again. The quality is quite lower compared to other McDo branches in Hamburg. Particularly worth mentioning is the sticky and cold fries and when mentioned, the employees seem proud of them!!! For the first time in a long time I received an order without any missing content. The employees have become more attentive. There is still a lot of potential in order preparation time. MC Ribs takes more than 10 minutes.

Modern McDonald's with McCafe. Very friendly including delivery of food and drinks to the table. Almost all tables have 230V sockets for working/charging. Large playground.

It was very dirty and the staff was quite overwhelmed

Hello, the little ones wanted to have a play area with fries 😉 of course on the way home we went to the store. The food was hot, the service was nice, the place was clean, but the children's play area ......Wow, that was unhygienic, it had the smell of old washcloths and urine..... So at least the kids had the fries

One of the worst McDonald's I've ever found. The food, a fish o fillet and a chicken burger, were subpar and the service was totally overwhelmed and overworked. Never again

Food cold and unclean never again

Worst McDonald’s, toilets unclean. All the paper on the floor and the tables are stuck like crazy. The food tastes like garbage.

Lower midfield even by McDonald's standards. 1 star for the temperature of the cola, 1 star for the sun that shone that day

A surprisingly positive experience! We actually rarely go to McDonald’s, but today we made an exception and were more than pleasantly surprised! The staff at this restaurant is incredibly friendly and helpful. You immediately feel welcome and well looked after. No matter what question or concern we had, we were helped with a smile. Additionally, the store itself was spotlessly clean and modernly decorated. The atmosphere was pleasant and inviting, which made our visit a completely positive experience.

The burgers were ok... But please hire cleaners. The store is a mess. Sorry...unfortunately it couldn't be friendlier. In addition, there are almost only English-speaking employees 🤔

Along with the Sinstorf branch, this is one of the few places in and around Harburg where parts of the order are often forgotten during the drive-thru. Often, these are MyMcDonalds rewards. Many employees also speak little to no German. The food is typical of McDonald's.

It's just a McDonald's, so you can't expect too much. The staff mostly only speaks English. They seem annoyed and stressed, but when you speak to them, they're usually friendly. Orders take longer than usual. The ordering kiosks don't give you a receipt (they're always empty, for whatever reason). The floor is constantly sticky. And you should ALWAYS check your order when you take it out. An occasional visit is okay.

The toilets weren't really clean. The rest was okay

I was here for breakfast at 9:30 in the morning, it was quite quiet but delicious. If you want milk in your coffee, you have to order it separately.

He always forgets to put my drink down...

The toilets were disgusting. Urine on the toilet seat, the brushes were in the middle of the anteroom and it smelled bad. Snot on the doors etc.

Staff visibly overwhelmed, order incomplete and cold.

Extremely nice and friendly employees. Fast service, still a balanced atmosphere despite being a fast food restaurant

It was quick and the staff was friendly, just as you would like them to be.

The coffee was excellent, the service was very friendly. Well the ambience, it is what it is, but you can overlook it with a delicious coffee!! 😉

The table was dirty, customers were using emergency exits, there were questionable puddles in the children's playground, the child didn't get his Happy Meal request because everything was empty, there was supposed to be a large fries in the order and I only got a medium one that was also missing salt, which I couldn't prove because the entire order was simply missing in the app (???), and last but not least, the child now has food poisoning, which I'm 99% sure he got from this store. At least I got salt.

Very nice and dog-friendly employees. After we couldn't find a place to have breakfast with dogs in the surrounding area, we drove here. Absolutely recommended!

Everything was really bad, the doors didn't open, my food only came after half an hour, the slightly slimmer service was very rude and then I was home and wanted to eat and my curly fries weren't there. The worst thing was there were 3 curly fries in there but nothing else and the man with the bald head and the wise shirt is an absolute man of honor

Absolutely disgusting toilet facility in the restaurant. You don't want to know what the kitchen looks like.

Got cold food, rather uncomfortable and dirty inside.

Just like McDonalds should be. Staff friendly and attentive

My goodness, what happened to McDonald's? Full toilets where you can't get in properly and the sink doesn't work, there are chips on the floor everywhere in the kitchen and everyone is traipsing in and dealing with customers is also tough. A couple left in outrage. Plus prices that are cheeky. For 1 liter of water I could easily get a whole box in the supermarket. Sad.

Really lousy loading. Cold every time online and half of it is missing. Rude Arab driver

I don't speak German and they helped me great! The place looks good from the inside!

Very dirty, cold food. Unfriendly staff. The quality used to be better. Too bad!

We were there on January 16th, 2025 at around 6:30 p.m. My impression of these McDonalds is getting worse and worse. The doors can't be opened easily, we were called and waited 15 minutes for our food even though there was almost no one there. Plus the price is way too high. At least it's clean and the staff at least isn't unfriendly and the food was quite good. There used to be a very good McDonald's, but unfortunately it's getting worse and worse.

The service here was super fast and friendly, even though the store was full. The burgers were fresh and really tasty. What more could you want? Absolutely recommended! I always enjoy coming back when I'm nearby. Top experience, again and again.

The food is typical MC but the store is past its best. Toilet dirty and toilet paper and soap all. The floor in front of the MC Café dirty and slippery. The display board doesn't work properly and the tablets in the return cart are piling up. Well, it was a stop because it was close to the motorway and a free electric charging station. Probably not again.

0:50 mc drive: we're already closed. Great service thank you why are you open until 1am=?

The ice cream was super delicious 😋

It's just McDonald, but the service is friendlier than the competition

We'll never be this dirty again That says it all

The seating should be cleaned better, you can find fries and tomatoes in the sides...🙄

The nuggets were old and hard, the big mec's were dry, the meat resembled a leather sole, just eckel haft if that doesn't prevent food poisoning eckel haft

Unfortunately everything has diminished and become very expensive 😞😕

Wrap was only half full, otherwise the food was fine. It was freshly prepared and was very good. Food was also brought to you quickly.

Eating took a little long and was actually to be eaten beforehand. It was packed in a bag and the statement was correct. To eat here, I was ignored.

This McDonald’s is really not nice and clean. dirty, unfriendly staff. I also ordered a vanilla milkshake with my points and I got chocolate, a little strawberry and vanilla.

A McDonald's branch with friendly staff

35 min wait in MC Drive. Then super rude. You are not asked which toy should be in the happy menu. You don't get a bill, instead the cashier just walks away. At the last counter there was a capable young man. He then ironed out all the mistakes. Food was cold.