McDonald's in Hamburg

Eating took a little long and was actually to be eaten beforehand. It was packed in a bag and the statement was correct. To eat here, I was ignored.

This McDonald’s is really not nice and clean. dirty, unfriendly staff. I also ordered a vanilla milkshake with my points and I got chocolate, a little strawberry and vanilla.

A McDonald's branch with friendly staff

35 min wait in MC Drive. Then super rude. You are not asked which toy should be in the happy menu. You don't get a bill, instead the cashier just walks away. At the last counter there was a capable young man. He then ironed out all the mistakes. Food was cold.

Unfortunately, sometimes the food is cold.

Very loud noise level. Although it is also good for children, you can still ensure that there is some peace and quiet with a certain clientele. Although we've been customers for a long time, we won't be eating here again.

Incorrect opening times online, some shops closed at 10:30 p.m.

It was not announced that the children's lounge was not working. This caused the child, who was not yet two years old, to cry hysterically

I ordered the newly advertised double choc bag to take away. When I was home and wanted to eat it, it was completely different. In terms of appearance and taste, it is similar to the cookie and cream bag of the time. I have no idea whether they had the wrong delivery or whether they had bags left over from back then and now just want to get rid of them. I'm pissed and it wasn't even worth the money.

I'm really angry and disappointed 😡 I ordered Double Choc bags, when I wanted to eat the bags with my daughter at home the great surprise came...they weren't Double Choc bags 😳 it was a dark coating and light filling 🤮 definitely Not what was ordered.

I am very dissatisfied with my order. Part of my order was incorrect and another part was completely forgotten. When I called the branch I was treated extremely rudely. The employee immediately blamed the delivery service without even offering a solution. He told me to deal with the delivery service to get a refund even though the fault wasn't the delivery service's fault. I didn't want a refund, just the rest of my order. To make matters worse, there was no excuse whatsoever for the inconvenience. Instead, the employee told me that I wasn't the only customer and that "something like that can happen." Yes, mistakes happen, but you could at least expect some courtesy! This treatment of customers is unacceptable.

Fries soggy, citizens cold. Tables dirty, window sills full of rubbish, all returns overflowing. Not recommended

I have rarely had such a bad experience at a McDonalds as I did last night. At around 11:30 p.m., I and two other people placed an order for this branch using the app and paid online. Within the app we were able to explicitly select collection IN the branch with consumption on site. We actually wanted to eat at the branch to get a quick break from a long car ride. When we arrived on site we found that the doors were locked but the drive through was open, so we went into the drive. The person answering the intercom was initially confused because we had accumulated multiple orders in one car. When we asked why the shop was closed, we were told that it was “always like that”. Thank you, this really helps me as I travel through Hamburg as a stranger. Well, after a short discussion (it was really tiring, there was very loud music playing in the branch, which made it difficult to have a meaningful conversation) and taking another order, we got our food and now had to eat in the car in the parking lot. Too bad. By the way, the milkshake machine worked and the type ordered was correct. That's worth a star surcharge for me.

only option open at the time. the nacho bites were cold, soggy and disgusting. The nuggets were cold (but not soggy) and the whooper

clean restaurant area, friendly staff, the toilet still has room for improvement...

Unfortunately it is always very dirty here. Tables are not wiped down and the floor is certainly not wiped down.

By far one of the worst branches. Completely overwhelmed staff, calls out food for pickup that isn't ready yet and my order wasn't even started (because of cash payment???) and no one asked. I left after 15 minutes... hopefully they cooked my order too quickly and then asked themselves who ordered it. After several unsatisfactory visits, it was definitely my last in this branch

Unfriendly service, my wife wanted to complain about her ice cream because it tasted like peach and not vanilla, when she complained the staff gave her a bird and shouted at her, the reaction from her superior was also the best: she hugged her employee and said get moving not like that. We'll never go here again

There was an insect in the potatoes

Peach Sandy very Good. Potatoes mixed with other kind. Very slow attention. Ask for big menú and came with small coca-cola. Needs more people working here.

Yesterday I ordered a cappuccino with lactose-free milk and waited an unbelievable 30 minutes for it. When I saw that my order was being processed, I saw that an employee made my cappuccino with normal milk instead of lactose-free milk. I then pointed out to the employee that it was not lactose-free milk. The employee then discussed it with me and said that it was lactose-free milk. The employee even showed me the packaging, but I said that there was nothing about the milk packaging saying it was lactose-free. He noticed this after a discussion and then made me a cappuccino with lactose-free milk. Terrible.

Unfortunately, service at breakfast was very poor. First things were forgotten, then they never came because the devices for them had since been switched off. In addition, there was a film of grease on the floor of the entire restaurant and people were constantly slipping.

Tables very full of rubbish and greasy

Food acceptable, hygiene a disaster, everything sticks, outside and inside and the toilets are even worse than we're used to at other McDs.

So as others have already written here ✍️, this McDonald's is the dirtiest I know. We were there today around 7 p.m. It was unbelievable how it looked there. It was probably a child's birthday party and all the garbage was still lying around. , I don't understand why you can celebrate with children there. The children's area right in front of the toilets is so uncomfortable and desolate. Then all the tables were dirty, but really dirty. We had to wet napkins to clean the table. Drinks were dumped on the floor, everything was sticky and dirty. Looks like the store hasn't been wiped for weeks. Disgusting... trash cans all full. Garbage on the floor. Outside area just as dirty, disgusting. And that wasn't the first time it looked like that. Whenever we're there it looks like this. Employees are standing there talking about why things aren't being cleaned. They could learn to be friendly again. In general, the whole store seems totally uncomfortable, so we should urgently come up with something. Or close the thing if you can't manage it properly. O stars 🌟 It's not worth more. Food is no longer what it used to be.

Another location of the well-known burger joint chain. Of course in Hamburg also with Franzbrötchen in the McCafé. However, I only had a savings menu. Since there was nothing going on, things happened quickly. The machine didn't print out a receipt, but that wasn't a problem. It was clean quiet.

Not really good. Dirty toilets.

The delivery service for McDonald's Lieferando is constantly not activated for deliveries.

There was only ice cream, unfortunately zero stars is not possible

It hasn't been there for a long time and that was the last one! Big Mac was anything but Big! Although twice! Hardly noticeable sauce. Filet o fish like fish sticks! For such a price! Mcrib too salty and the onions aren't what they used to be either! The only thing that tasted good were the fries! Store dirty!

We were there today, as almost always, no milkshake, every time you get the answer, the machine is broken, the service is very poor, there were only 2 types of ice cream and that at over 30 degrees, well I don't know what's going wrong, I think so Maybe it would be better to rely on more qualified staff and pay them decently, then the store would run smoothly. We won't go there anymore

dirty, greasy floor, very long waiting time and half of it was missing… don't even start with the toilets… unfriendly staff! not recommended and urgently needs an upgrade!!!

We just got there at around midnight and pre-ordered in the app in the parking lot. Then we drive to the counter and the employee says we're out of fries... like McDonald's doesn't have any more fries??? Yes, they don't have any fries anymore, ok, it's ok if they pack us a phirsich bag for it! If we didn't want to, we paid almost €30 for two people for a menu where we only had the burger and the drink. Absolute disgrace! The employees probably don't feel like making new fries anymore.

Well, McDonald's, food as usual, but the employees can't control anything, even though there's not really much going on 🙄 Machine broken, receipt didn't come out, not enough sauces packed... A horror...

Truly disgusting. Stopped here for a quick meal after checking out the car. First went to the toilet and almost fainted there. I've seen train station toilets that were nicer. Everything is full of piss, sticky, dirty, as if nothing had been cleaned here for a month. Even the hand dryer was completely dirty. When ordering at the TouchAutomat 3 out of 4 functional, you first stood in line. I politely asked if the fourth machine could be reactivated; the prompt answer: yes. The man continued with his work... I asked again and pointed. The man replied again: yes, yes and went back to the kitchen. Of course nothing happened. The entire front staff seemed to understand and speak only a little German. An employee wanted to make it clear to me in English that there was no more Cola Zero... There was also total chaos in the store and overflowing tray trolleys. I often visit various McDonald's branches in Germany/Europe/worldwide and I can sadly say that this was really the worst of the estimated 80 branches visited so far. Absolutely, I won't go in here again. I was really horrified. There's one star on top because the food itself was okay. Unfortunately, the other star is always there. Please hire proper staff here who can see the dirt and then act. There was enough staff in the store (approx. 7 people were visible).

Food is MCD standard. We waited over twenty minutes for two menus. About the ambience: unbelievable 🤯 dirt and I would only enter the toilets with full vaccination protection.

This McDonalds is also just a shadow of its former self. The tables are not clean and are not cleaned sufficiently. The toilets are a tragedy. Parts of the ice cream machine are cleaned in peace and quiet on the serving counter. And the staff seems unmotivated and not interested in customer satisfaction. The food took a really long time in the fast food store and was just the normal standard.

Very dirty toilets and train station toilet smell

Food was ready quickly and, as usual, good. I was very satisfied for my needs.

Relatively small, but fast. The pedestrian and cycle path in the entrance and exit is for both directions!

Dirty store doesn't accept the coupons

Was there early Sunday evening. Unfortunately, the store has changed a lot for the worse. The staff in the kitchen, including the store manager, are having fun and throwing fries at each other. While I was waiting for my food, I noticed that two other customers had received the wrong food and an out-of-home order from Lieferando wasn't delivered after two hours. The customer then came over in person in an angry manner. In addition, the store was beyond dirty, the trash carts were so full that people were rightly leaving their trash on the tables. Tables that are full of soap are also not wiped down regularly. Some of the staff seem very unmotivated and listless and look annoyed. Nobody seems to want to clean up the trash. The toilets are disgusting too. Food was ok, but not really warm either. It's a really poorly run store at the moment. Everything was better before. All readers here should know this.

Terrible service! Many devices are broken, no milkshakes, no ordering possible at the counter, no display of orders, no receipts for terminal orders because there is all paper! It beeped incessantly!!! There was no information as to whether the order had been received and absolutely no help! Employees who were totally overwhelmed! After waiting for three quarters of an hour, I complained to the shift manager, who said he would also like to quit! Great statement and really helpful!

Very unclean and super dirty, I've never experienced that anywhere. Should be checked. I won't get something to eat there again :(

McDonalds, always good and top, we were there after a long walk and were very hungry so we opened and bought coupons, got full and didn't even get poor so super satisfied. The staff were very friendly and accommodating, all in all I would say you can do it, that's why 5 stars in all areas, stay as you are

very slow service. I waited 17 minutes for my breakfast. everyone moves sluggishly. The breakfast portion is very small. For the price of a Big Mac meal you get 2 times less. I still don't agree with the company policy that you can't order the usual menu before 10:30.

The kids can play here and you can eat together, which is definitely a role model compared to other branches because the play area is inside the branch and is always open. Ordering drinks and food was also easy and we all had a great time. Gladly again

Worst service ever… waited an hour in a half empty store…

Arrived at 11:10 p.m., order was ready in 5 minutes. I noticed that the lady said to the customers in front of me that they were only giving out takeaway food because they were about to close! The door says open until midnight. When I asked, the lady told me they would close at 11.30 p.m. and there were still a few customers coming after me!! I said we'd be able to eat in 15 minutes, then the apparently unmotivated young employee said, "You're not allowed to eat here anymore, we'll close in 15 minutes!" ... So we have to take our food with us to the hotel, which is still a long way away - conclusion: soggy burgers!!!! Absolutely customer-unfriendly! The sanitary facility is unreasonable and unusable, it stinks to the point where it can no longer be felt. Parking lot not lit, absolutely dark.

Yesterday at 00:45 they told me they only sell ice cream or drinks from real juice shops I think the fat branch manager ate all the burgers so next time please remember to eat everything after work so that you can still offer food at 00:45

Welcome to McDonald's, here you can sit on toilets full of piss... impossible...

Ordered the food for €30 which isn't worth €30 at all, see photos, take a look at it and it's supposed to be a hamburger just like the other burgers, all cold, all pressed together and with fries were even missing And I live 2 minutes away from McDonald's and the food is still cold and I specifically told a counter to please make the food hot or fresh

Bad... the food was cold, the cheeseburgers were without ketchup and onions, the burger patties were burnt and tough. Just two dry burgers. Very disappointing!

My colleague was insulted and the food was terrible

This branch is a disaster. The floor was dirty, the tables weren't wiped down and the toilet probably wasn't cleaned at all that day. There was no toilet paper and one of two toilets was broken. About the food: the cheese on our burger wasn't melted and one of two cola tasted very watery. We got a new Coke without any problems, but the waitress didn't understand what we meant. Unfortunately not German speaking. In general, this branch is not recommended.

The worst thing I've eaten in years! Dirty, food lukewarm. Enough for the next 10 years

Incompetent staff without knowledge of German

During our last visit the branch was "greasy" and "dirty". We received NO receipts from the self-service terminals and did not receive ANY from the employees when asked. So it is of course difficult to give verifiable feedback.

The food and ambience are standard McDonald's. But the staff is simply incapable of packing the correct take-out order. Either something is packed incorrectly or something is simply missing. Cola absolute disaster, simply inedible!

...and I get annoyed every time I go to McDonalds. Cold fries, cold burgers

Once the best McDonald's in the Harburg district, unfortunately gone. We've been there twice in the last two weeks. The first time we were rudely informed that we could no longer order at the counter. Only possible at the terminal. The second time we were totally shocked! No more table service at 9:10 p.m., order at the terminal and pick up at the counter at some point. The children's hand was already closed. Unfortunately, sad children's eyes. It's a real shame - service is no longer available!

Table is very dirty staff not good

Pure chaos, the employees run around haphazardly, seemingly and visibly no coordination, the food took a long time to prepare and was also faulty. A pity

Somehow you can never buy coffee. Rest of the food ok. Extremely slow, waited 30 minutes for food

Here you can redeem every offer and every coupon you can find in the McDonald's app. All dishes are available or can be ordered and even during special promotions they have a very good stock, so that even if you are a late bloomer you won't go away empty-handed. The shop is well maintained and the employees are friendly, the food was prepared and served quickly. There's definitely a lot going on at McDonalds! The large play area invites you to let off steam and is always a cool highlight for the kids. Also ideal for celebrating children's birthdays there. 🥳🍔🍟

The McDonald's branch near me is simply great! The staff is friendly and efficient, and the food is always delicious. My personal favorite is the Hamburger Royal with cheese - simply delicious! The fries are always nice and crispy and perfectly seasoned. The cleanliness and ambience in the branch are also commendable. Overall, a great experience that I would recommend to everyone!

Not suitable for vegetarians! Once again we got real meat instead of veggie patty!!! Unfortunately I only noticed it when I got home because it was to be taken away…

A little refreshment after visiting the tank museum.

Stood in the drive-in counter at 12:45. No reaction despite all the lighting in the drive as on all the signs. At the second window, an employee went into the closed serving window and tried to talk to me. Why are there opening hours please? Will avoid this McDonalds!!! The staff was also very rude.

Ordered online. The food didn't arrive at all and the man on the phone was very unfriendly and rude! After the first call he stopped answering the phone and ignored the calls. After 3 hours the order was canceled. Absolute impudence

The seating area was so dirty it was unbelievable, the tables were sticky, the flooring in front of the MC Cafe counter was loose and curled. The fries weren't fresh. We each ordered 1 Coca Cola and 1 Coca Cola Zero. When we brought the tray, they couldn't tell us which one was which. They both tasted equally bad. I think with one of the worst McDonald's I've ever been to.

Unfortunately quite dirty. Nuggets were very good, burger (BigMac) tasted a bit old. The children's play area was totally dirty and dusty.

Porcelain cups - apparently just decoration. Staff probably overwhelmed if the store is not empty. You get paper cups for your coffee in the house, although the porcelain or ceramic cups wait peacefully on the coffee machines. They suggest decanting upon request. Waste avoidance at Mc Do? Not a real issue at the moment... Addendum: “Reusable”* cups, i.e. containers for drinks or ice cream that require a deposit, are often not available. But that's no better given the corresponding competition. Everything is still designed to be thrown away, apparently. Only controls can help... *) If you hope to get the coffee in porcelain cups, you can't select "reusable" because that will be a plastic cup (if available).

Everything up to date, gladly again. I had to work on the recession again because I had to wait 25 minutes for the food and the apple turnover was cold. I'm very sorry 😢

It really wasn't particularly pleasant to have something to eat there as a quick stopover... The order was incorrect; among other things, the toys and the sauces were completely forgotten. The staff seemed completely unmotivated. A guest spilled something, spoke to an employee and the employee "SWOVE AWAY" the spill or spread it on the floor. The tray return containers were so full that individual trays slipped down when they were returned. People don’t want to talk about the toilets in public; it was just a state... The fairly spacious climbing area for the kids is actually quite acceptable, BUT: It feels like it hasn't been cleaned for several weeks and since it was already dark outside, functioning lighting in the climbing area would have been desirable. Once and never again!

I wanted to order my food at the counter, it wasn't done, and I was told I had to go to the machine even though I hated it. I was told it's standard everywhere now even though it's not

Friendly staff, but unfortunately the order was totally screwed up. But the food that came was good.

Absolute impudence. Cheese in the cheeseburger already hardens due to the long time it sits. Fries partly raw. Not what it used to be years ago. Better to starve until the next morning.

Best McDonald's in the world!! I almost peed my pants shortly before 12 and the lovely employee let me use the toilet despite it being closed. Would love to give 10 stars!

Worst McDonald's I've ever been to. Dirty, small, loud and completely overwhelmed staff. Half of the orders were missing, the floor and furniture were stuck and the toilet was the highlight. Worse than any highway toilet. Even the food tasted worse than in other branches and you have to get that right with the same ingredients. Bah, never again.

So disappointed with the drive in...sometimes the milkshake machine doesn't work, sometimes there's no apple turnover, sometimes there's no that...sometimes something from the order has been forgotten, which is annoying when you keep driving. In the store you only have to order yourself at the order column, huge effort if you want to use the coupons. When asked, only ignorance from the employees. After all, a hamburger always works...

The boy at the cash register was aggressive, he tried to jump the counter

No motivation to work? No problem, just close 30 minutes earlier 😉 Who needs opening hours? Doesn't bother anyone lol

The dirtiest McDo we've ever been to. The floors were so much covered with fat that became dangerously slippery. The garbage stations were overloaded so ppl had to put garbage on the tables nearby. Plus all the employees (8 or so) were painfully slow. We got 2 extra apple pies as excuse but it's rather a flaw (extra kcal).

It's well located and I recommend everyone to create an account on their app because the discounts are simply wonderful

Curly fries missing, wrong sauce and everything completely cold.

Very disappointed, first of all my curly fries were cold and I was missing a whole pack and the sauces were also wrong. As a surprise, there was the big mac, which was cold and soggy, it absorbed cold, what was also cold was the milkshake, which is hard to believe that ice cream and the like even exist. After one good thing comes something bad again. I wanted chocolate sauce in my shake, which of course was forgotten.

We were there and everything was very unclean, leftover food on all the tables, even though there was little going on.

We wanted to add 3 cappuccinos to our order at McDrive on Friday, February 2nd, 2024, shortly after 8 p.m. Unfortunately this was no longer possible in the evenings as it is no longer offered. It seems to me like they already cleaned the machine and didn't feel like using it again.

You had to run after the food until everything was there. It was very dirty. UPDATE: Still dirty and fries were missing. Then you still had to argue despite the receipt until you got your order together.

Impossible branch! In 2 out of 2 orders on different days, one item was missing (which was of course paid for beforehand)

The food was very poor, you rarely go...disappointing

It should be a short stopover. The strawberry milkshake was white and didn't taste like strawberry, even after requests and two new attempts by the employee it didn't get any better. The strawberry cake was cheap frozen food and tasted bland. The chicken nuggets were very good!

Very friendly staff, but unfortunately not enough. Due to the lack of staff, the rest had to take on too many tasks, so that it can no longer be called a "fast" restaurant! Maybe the person in charge should rethink his personnel policy...

McDonald's halt, leider liefen hinter der Theke einige in Straßenkleidung Rum, was irgendwie nicht passent war. Ich persönlich mag die Einrichtung nicht, aber das ist Geschmack Sache. Der angebaute Kinderteil 8st super, da können die rum toben und wir in Ruhe essen.

В Харбурге это место,где есть столики и можно посидеть.

Das ganze Restaurant ist dreckig, von den Sanitäranlagen sprechen wir gar nicht. Absolut nicht zu empfehlen.

Super schlecht! Mitarbeiter sind frech, helfen nicht bei technischen Problemen am Terminal. Barzahlung nicht möglich wird gesagt. Gutschein nicht erkannt. Absolut schrecklich. Statt" i love it" -" i hate it" - passt wohl eher

Помещение чистое, много свободного пространства, приятное обслуживание. Самое главное, в этом Макдональдсе я ни разу не видел нелициприятных, агресивных людей, что безусловно делает времяприпровождение в нём очень приятным.

Sauber und freundlich. Zumindest zur Mittagszeit.