McDonald's in Frankfurt am Main

The something different restaurant.

Saturday evening here is a complete disaster. Far too long waiting times. Staff friendly.

Music loud, employees barely understand German. And if you say the order is wrong, it means it's your own fault. Don't go there!

Dirty tables, completely dirty sockets, a cleaner in front of the toilet who rudely stops paying customers.

Not a single employee is engaged to be fast … when cleaning the table be aware of getting the rest at your clothes

Waiting far too long until you finally get the food!

Horrible experience. The place is dirty, I had to slalom between the dirty tables, to be able to eat in the least putrid one. Even the seats were full of wet napkins or crumbs, luckily I only ordered a piece of cake, because I lost my appetite. Horrible. I don't know how he can still work. Never again

A MOUSE walked through the dining room today. I told the employee this and his answer: yes, yes, we already know. So is it still possible??!!!!

We always eat at MC D. However, there were no more fries 😳. Ambience, surroundings and guests... take some getting used to.

The restaurant is not clean. I was sitting eating and suddenly I looked behind me and saw two rats

I just saw a mouse running around here

Very good shop in the city center

Waiting times are terrible, I waited half an hour and couldn't cancel either. AWESOME!!!

The lady at the counter was so busy talking to her colleague that I received the tray without a drink. When I arrived I noticed that one of the sauces was missing.

A nice spot to reflect on how you ended up in a place like this, anyway.

There is a completely tactless girl who shouts at the top of her voice She was there on Saturday And the food is bad There is always a delay The rating is one star because there is no less But they don't even deserve a star

Terrible! This is the first time I see that you need to pay for the toilet in McDonalds ! If you try to use a WC or even wash your hands ladies will run to you screaming 50 cents 50 cents! Isn’t it against McDonald’s policy??

The big tasty was more of a little tasty

Visit 9/18/24 at 8:30 p.m I ordered two chicken burgers and a cheeseburger to take away. I only received one of each. Unfortunately I only noticed this in the subway, otherwise I would have gone back. So employees literally can't count to three. Unfortunately, it is not the first time that the order was incomplete.

Dirty, stuffy, unpleasant! There was a terribly unpleasant person near the toilet who only accepted 50 cents, he wasn't interested in the check. I've heard a lot of "nice" things about myself. Thanks, the evening is ruined

Very quickly, and it's still hot

It's dirty and the food tastes poor

The middle-aged female clerk at the counter is very poor and yells at customers. Tourists feel that unlike McDonald's in their own country, it is normal to take photos as a souvenir, and there are no aggressive requests not to take photos. I didn’t want to take a picture of you, and I didn’t want to take a picture of your bad face. Traveling around the world, I have photographed various McDonald's, other European countries, the United States and Asia. People think it is normal to photograph places with people, because it is a public place, and they have common sense to know that it is not the people photographing them, but the photographer. Interior design souvenir. Even if there is no way to avoid it, they will use photo editing software to delete the portrait. The German clerk has no culture? I also saw this clerk asking other customers to go to the counter to ask for a coffee stirrer, and then asked the customer to go to the self-service area to get it. The customer looked for it but didn't see it, so he went back to the counter and said there was no coffee stirrer. The rude clerk came out and saw that there really was no stirring stick, so he brought it to the customer from the counter. The point is, what kind of work attitude is this? It’s terrible. When I travel to other European countries, the United States and Asia, I often eat at McDonald's, but I have never seen such a working attitude. I have read many comments about Germany, saying that Germans have very poor attitudes towards wages and service, and I have experienced this in practice. The lady at the toilet door is as rude as mentioned in the reviews and will stop you and ask for payment.

Bad employees They are very unsympathetic and cheeky

The store is so crowded. But the system works and everyone gets their food after a while.

So we were there with 4 children who had a junior. We adults had BigMac and riffled potatoes. Unfortunately I was charged too much for riffled potatoes (3 packs came). Not even in Eastern European countries is McDonalds as bad as this one. BigM. were cold.... Ice cream was forgotten at Junior cone...potatoes that were charged too much were not credited. A 4 year old child wanted to go to the toilet with me, this was only possible with a receipt (paid over 36 euros) but it was further away...then I spoke to the man who served us...unfortunately he said only with a receipt. In the end the child didn't want to go anymore because the lady next to the toilet scared her. I was constantly running back and forth... and finally ended up in this terrible toilet where everything was broken! So...no recommendation, just terrible...for us it was the most terrible MC ever. Sorry but this store should be renovated and better organized and maybe checked more often...! Actually not even worth 1 ☆!

Several of my fries were simply green

German McDonald's is atrocious, the sauce is disgusting, the meat is even fattier than in France

Everything is always cold and there is no hygienic evidence inside...

Just bad and pure chaos. In addition, incompetent and unfriendly staff. Never again - even if I have to starve.

The boys have so much to do at peak times and despite the enormous stress they are always friendly and do a fantastic job!

Very poor service the lady was was literally screaming at the customers worse Mac chicken i ever had this comment is for the directors of this place

The lady in the toilets blocked to door asking for money (I’d already paid for food and drink) so I said no as the toilets are in a disgusting way anyway and she was sitting doing nothing previously. She also does get paid by McDonald’s, I checked. She then kept asking and asking until I showed that my bag had no change in at all so I physically couldn’t, only then did she let me leave the toilets. This is just scaring customers and terrible service, don’t go here.

Floor is sticky. The service is needy. Some days it has nothing to do with “fast” food

Dry, cold chicken nuggets, hot, humid air without any air conditioning turn lunch in the restaurant into a sauna session. Absolute no-go these days: Unsympathetic toilet staff who ask customers for money before/after using the toilet...

I don't recommend eating here. For this price, you can honestly find better food elsewhere. First, it is incredibly dirty. Second, we were charged for using the restroom (even though we only needed to wash our hands), even though we ordered food there. There was a huge amount of pre-prepared fries, so ours were cold from the start. No napkins were provided. McDonald's probably won't care about this review, but maybe it will help some visitors.

Best food, great price, great staff

Great McDonald's. I ordered before they technically opened and ordered a Royale with cheese. They explained that they couldn't fulfill the order or give me a refund, but they did an exchange. I had a wrap and the meal was a wrap. It was solid.

Very crowded and few tables, but we didn't have to wait long. The lady in the bathroom was rude.

Have to be careful what to order to take away... check immediately

The establishment is good. But there are always a lot of people. It's better to go to Konstablerwache.

Mcdonalds at Hauptwache. Burgers and fries were ok. There was enough time to prepare it, even though there was a huge rush. Otherwise as usual at McDonalds, clean and staff friendly. Have nothing to complain about. Self-service orders at the machine or at the checkout are possible. Also table service or pick up yourself.

First of all, no fries come with our order, but we order it and receive a receipt. We arrive at the counter, they look at us to see if they could have missed it, then the staff becomes very threatening and irritated, also angry when you speak English because you are standing in front of us. I can't speak German and it is not recommended. The food was also inedible, dry and cold

I have nothing to say, just disaster

It was very hot inside. No air conditioning.

The lady who worked the cash register today, around 4:45 p.m. Disastrous. She watched her cell phone loudly in private, could hardly hold a conversation so loudly. Unbelievable, disrespectful to customers. She can do this at home.

The order was complete and no mistakes which seems hard these days. Unfortunately they didn’t have straws for the drinks.

All similar, and that is the point.

Same as most macdonalds, but here they charge you to use the toilet ??????

We had to wait a long time for the food. The fries were cold. The chairs were broken.

Worst experience ever! We found a mouse in the restaurant and wanted to cancel our order. They did not want to give us the money back. Never ever eat at that restaurant. The personnel was very rude. What a disgrace!!!

Absolutely cheeky with the toilet. Fad is coercion with the 50 cents something like that is displayed!!

4:54 p.m. ordered two fries and a chocolate milkshake. Complained at 5:14 p.m. because the food took so long. Answer: You have to wait until it's ready, stand there and wait. There was no customer there except me. 5:32pm order disappears from this order tag, I'm complaining. Answer: So you come here after half an hour to complain?! Sorry for not doing your job properly and not completing orders. They then continued to make fun of me because I complained too “late”. I complained ten minutes ago, sorry you're so forgetful. At the end I had a vanilla shake, but I was too stupid to complain, as it would have been too late. You disappointed me, I'll never come back. I was just hungry.

Waited at the checkout for 40 minutes for the cashier to tell me the coupon had expired. When asked when a cash register would be opened, the employee said that someone would be “coming soon”.

I ordered through Uber Eats and it turns out that the hamburger arrives bitten and without a lid, which is seriously disgusting, I think they are disgusting pigs.

At 12:10 a.m. on July 14, people in the kitchen were working quickly, except for one man who, instead of putting food in a bag, preferred to sing and dance to Mexican music.

MacDonalds Hauptwache... a Mac... no need to say anything else... they have a room for childrens birthdays and a MacCoffee that seems to be open from noon.

The order was done in like 2 seconds, but the food was burnt and bad. The worst McDonalds I ever went to.

I didn't eat anything because the woman waiting outside the toilet annoyed me. I just ordered something for my brother and left. Bad atmosphere...

The food is no longer as good as it once was and the quality is very poor

Avoid this place if it is possible. First of all, tables inside were absolutely disgusting. We have been waiting our order for half an hour!! Second of all, while we were eating, cleaning lady rudely told us to pick up our things, took a chair near us and pushed my sister with the chair. Then she started to clean everything up and the smell of cleaning products was awful.

Extremely rude staff in cashier. I Canceled my order because he refuse to just say what flavours had for mcflurry . More people of my group also had problems with him...

I have to say , everytime I was there the air conditioner was not working , It was so hot!!! Not that much comfortable.

I went to McDonald's in Germany out of curiosity to see what it was like. There is a self-order machine, and you can also choose English, so don't worry if you don't feel comfortable speaking German or other languages. The menu is generally the same in every country. If you eat inside the restaurant, be careful not to forget to take your number tag or make mistakes when entering the number.

Typical McDonald's food. There are always strange people in the shop because of the location. The staff is relatively good for McDonalds

I have never seen Such a Nasty and aggressive Employee in my entire life. I was yesterday there and the way they communicate with customers is absolutely disgusting . And I'm stunned the what they treat for the Delivery Courier . Seriously Germany you can't do better . How can such aggressive and disrespectful people work in such a huge restaurant . Even one star is to much for those workers.

Waited 45 min. on the food. Suddenly the order disappeared from the screen. The employees ignored us. The food had been standing for a long time and was ready, but due to many people, it was obviously too much for them to prepare a few cheeseburgers, fries and coke. Cold food, lazy coke and pay toilets. Never been to THAT bad a McDonalds.

If you know one, you know them all. Actually quite quick with the preparation of the food.

DS Essen is, well, McDo. Unfortunately, especially in the evenings and on weekends, the service is often too slow. Then slow rather than fast food. But I would like to praise the new/vegetarian “chicken” nuggets - they were TOP again!

First of all, there was a mouse running around the restaurant and the employees didn't care at all. Staff being rude over simple and politely asked question... Not to mention the lady at the toilets being rude to everyone and asking money from customers. Would be partly understandable if the toilets weren't absolutely disgusting. Another thing is the unbearable heat and smell inside the building If possible, avoid this place at any cost.

You pay 30€ for food and when you want to go to the toilet, you get yelled at because you don't want to pay 50ct to go to the toilet. Completely wrong... please swap your cleaning staff! (And that's why you don't follow anyone to the toilet) I think it works...

Some women who listen to music completely loud and are just annoying while eating and just chilling here

First saw a rat while waiting for food that ran from the kitchen into the dining room

After celebrating on Saturday night, this McDonald's was completely overcrowded. Nevertheless the food was very warm!

Terrible heat, bad air and very unfriendly staff

Extremely unfriendly staff. Here you are served very reluctantly, if at all.

Best burger everrr, best 👌🏻 service 😋, best atmosphere. I recommend 100000% 10/10

You know how it is, the taste is always the same, and there comes a time when the food doesn't go down. I was very impressed with the speed of preparation and delivery, I don't think it took 3 minutes between ordering and delivery, with 10 orders in front of me. So that's it, good manager, harmonious team, but boring food.

Second visit so-so. There were no table numbers available. It was very hot, the air conditioning didn't work. To get into the men's room for free, you need to show your receipt.

The food was okay, but it was a bit dirty. It was unbearably hot and stuffy, you could hardly stand it. The worst thing, however, is the toilet situation. You are not allowed to use the toilet without giving 50 cents. This is “signposted” on a laminated DINA4 sheet, which hangs next to the entrance to the women’s toilet. This isn't necessarily noticeable, and there are several things there that you don't necessarily read through. If you have overlooked this, you will be complained to in the toilet by the extremely unfriendly cleaner. She unfriendly extends her hands to you for the money and otherwise throws you out. Aside from the fact that it's a disgrace to charge customers extra money to use the toilet, you still don't get clean toilets. And it is not the norm in McDonalds to pay for the toilet, usually there is a code on the receipt. Until this is changed I recommend not going to this McDonalds.

It's a shame when, according to the homepage and Google Maps, it's supposed to be open until three o'clock on the night from Saturday to Sunday, but by 2 o'clock all the lights are off and the shop is closed.

Very comfortable, polite and clean.👍 Ich liebe es

Clean. Table service OK. Gladly again.

Extremely crowded on Friday evening, but everything was great

Employees shout around and food doesn't come after 1 hour. If you ask you are insulted by employees. €10 for nothing.

The service is very unfriendly and Teraple

Waiting time of about 45 minutes!! for fast food. No acceptance stop and no cancellation possible. Absolutely outrageous that McDonald's security didn't point this out to you beforehand! Never again to the one at the Hauptwache!

Amazingly clean but cool guest room, McCafé team nice

The worst place ever. 32 minutes waiting time, cold food, aggressive and inadequate management and personnel. After I stated that half an hour is too much for fast food the manager told me that I must wait and they are not selling quickly as fast food. It was rude and unfriendly. At least I got my money back.

Preparation could be quicker if it was just 1 thing

The toilet lady is unfriendly and toilets are dirty and don't have a toilet seat.

There is only 1 cash register working for 2 years.

When I went to McDonald's today and ordered 2 burgers, 1 fries, chicken nuggets and iced tea, I didn't think it would take that long. I waited 30 minutes just so I could be served a watery iced tea, cold fries and wobbly nuggets, but that too Burgers were dry and had hardly any ingredients

No proper training to the team. Absolutely horrible.

I never thought that one day, McDonald’s would become my strongest support for a vegetarian when dining overseas. It’s really great to have Mcplant. Thank you.

Don’t speak English and 2 h delivery via lieferando.👎🏼

They force you to pay 50 cents to enter the bathroom, in cash without proof for an unidentified person and McDonald's allows it, a shame

I just wanted to get a milk shake, but then there were these great glasses. So I ordered a menu. Unfortunately the glass wasn't included in the package, luckily I still ate there and didn't drive home straight away. I looked inside, glass was missing. I went back to the service and they gave me one. Was very friendly there. There are enough seats and it's clean too. After the menu I had to take a leisurely walk because the fries and the Cesar salad were too much with milkshake. So I was more than just full. All in one, 5 stars from me because I was generally happy with everything. I used to get stomach poisoning at Nord West Zentrum, the burger made me puke for 3 days and that's why I haven't bought any burgers since then, only (salads), McWrap and fries. The milkshakes are always my favorite at McDonald's. Kiss to all.

Self-service ordering Notice! ️Chicken nuggets are vegetarian The fries are salty, so you don’t need to buy any sauce.

How can you be so stupid as to charge 50 cents extra to use the toilet? Because I really only had my card or no cash with me, I was not allowed to use the toilet as a customer. Where are you living?