McDonald's in Frankfurt am Main

It took them 2 hours to deliver the food, they overcharged and the delivery was not complete, food was missing from the order.

So if you know it's a busy Friday or Saturday, why don't you hire more people?! It's really annoying, I'm hungry

It tasted bad and there was cracky too

My sunglasses were stolen from the counter, I requested the records to submit to the police, now 6 months later no one has come forward. I'll never go there again

On February 1st, 2025 at around 4:50 p.m. to 5:10 p.m. A CAR DRIVEN INTO MY PLACE AND STARTED A DUI. FRESCGHEIT I FILED A REPORT AND I HOPE IT WILL COME OUT ON THE VIDEO RECORDINGS

Food was very bad, the fries were prepared in old fat, very disgusting. Burger .. Big tasty would have been made with bacon despite the information on the terminal that it should be without bacon but this was ignored and half-heartedly re-prepared. Tables dirty.... The service from employees is OK...

Very nice service. Coffee very good.

Great place with friendly staff

Prepared quickly, good service and a super nice employee who comes to the table (despite being busy) and asks if everything is OK 😊 It couldn't be better for Mc Donalds.

They cheat when you place an order. I specifically chose a sesame seed bun, but they actually put me a regular bun without sesame seeds. Not a professional approach, I don't recognize McDonald's.

We ordered something to take away. Unfortunately, we saw how the two McDonald's employees treated each other! One treated the other badly. We were disappointed and picked up our order and left straight away. Please train your staff professionally! We won't come again.

I always receive good service here and have nothing to complain about. Service is quick and professional.

Hello employees, restaurant managers and company owners, you shouldn't like your jobs. but where are personal attitudes and responsibility? Today you really sold me mill instead of quality food. I can't give you any stars.

Our visit on December 29th. at 9 p.m. The food was ok. Service without complaint. However, not a single table was clean, there was a lot of rubbish, the floor was stuck everywhere and had definitely not been cleaned for a few hours. The entrance door was broken. This franchise is not a flagship for McDonald’s!

I was told by an employee that there were no more meat parties after I redeemed 2 coupons and ordered 2 big macs. There are also a lot of rats running around outside the shop.

Has improved significantly - probably under new management....

Very tasty and delivery time just under 1 hour from me, 700 meters away

Foamed milkshake, how stupid did you think we were?

I ordered food on the device using a coupon. It's all ok. €11.99 to pay in cash. I stand at the front to pay and am ignored for a while. Even on request after 10 minutes. When I was able to pay I suddenly had to pay €13.48 on the grounds that they couldn't change that now. In broken German. Any attempt to clarify it was rejected. Really just bad service and very incompetent!!!

This is supposed to be a 24 hour McDonald's??? Completely by chance, the employees close the shop. Sometimes also the drive in. If you're lucky enough and the drive-in opens at night, you can expect waiting times of around 1 hour per vehicle.

online is open until 2 but no longer want to sell us something to eat for 0

It's never open after 7am, although the staff at this place is always closed

It's nice that you can finally have burgers for breakfast, and they taste really good.

Every time someone forgets to pack something at the drive-thru. And usually it's the toy for the menu. impudence. Especially if you also ask. If it's full you can't unpack the whole bag in the car. This service there is underground 😡😡

Not recommended at all... Beggars are running around everywhere and chasing you throughout the store. In addition, I had never received an order correctly. Something is always missing - was here today & something was missing again... Last time here :(

Supposedly open until 6am on Saturday morning, but then you have to queue with cars. I've really never seen anything like that. Otherwise everything is good.

Employees extremely incompetent. Employees unfriendly. You don't get what you order.

They can hardly understand you if you don't speak German

I ordered vegan nuggets twice and received some with meat each time... so if you go there, please pay attention and check again beforehand whether you received the right one. Unfortunately, we were not offered an alternative. Really bad service, a shame…

I have to say, I've never had such a stomach ache. I even drove to the train station afterwards and everything was normal and great

Food incomplete. Men's toilet hand hairdryer and soap dispenser defective

The fries weren't good, cold and the service, well they haven't heard anything about it yet.

It's not very appetizing if you can see the gentleman peeing while eating. And the dead rat presented at the entrance remains

I can only strongly advise everyone not to go to these McDonald's!! The employees work as if in slow motion. You seem very unmotivated. And seem to be overwhelmed with their work. Especially since it is very dirty here!!!!!

Excellent, friendly staff and freshly prepared food.

Food as you know it, clean shop, nice employees.

Doors already locked over 1 hour before the end of opening hours, in the drive there is a waiting time of at least 10 minutes PER CAR, and then the app is not even allowed.

An absolute no. This branch is absolutely chaotic in terms of service. It was very dirty and untidy and you wait a long time for your order. It wasn't that busy. It didn't taste good either and it looked chaotic and dirty behind the counter.

How to get 5 items in an almost empty restaurant at 3 p.m. Chicken nuggets, fries, cola, french rolls & cheeseburgers take just over 20 minutes is a mystery to me.

MC but good service and nothing was forgotten in the order

Unfortunately the 🍟 were the worst I've ever eaten at mäckes. The 🍔 weren't really hot either. Lots of room for improvement And unfortunately tables that became vacant were not cleaned.

Food doesn't taste good and is served cold. Cola without sparkling water. We were missing a burger. The employee didn't want to bring us one, worst service!

Fries tasted old (floppy and dark brown around the edges). After complaining, I was brought new ones to the table (hence service ok), but they were only crispy, but also way too brown and not really tasty (old fat????). The Double Royal Cheese was nothing either. NOT a single slice of cucumber on it, just some onions, minimal cheese on the meat (has nothing to do with the pictures, where you can see 2 whole slices that also hang over). Door to the outside area locked and music inside that was way too loud. THAT WAS THE LAST TIME I EATED THERE.

A real juice shop that I will never visit again. I don't go to McDonald's often, but the last three times in three months I had to wait longer than 4 minutes at the microphone counter. So today I had to wait too but this time I drove through. The other McDonald's, where the staff is much friendlier, is on Borsig Allee and is only a few minutes by car, so head to Borsig Allee. And never again McDonald’s on Hanauer Landstrasse. P.S. I had to wait even though there was no line in front of me and it was evening so there was nothing going on.

I got a McPlant, even though I didn't choose it, you guys are such hs

Tasteless burger, tasteless cola, lousy service

Just Mcs. Sometimes you feel like it. Afterwards you ask yourself why.

I'm not necessarily a fan of fast food, but this McDonald's is really underground, so I would really wait and see, you really need nerves of steel to get there, especially with McDrive.

Never again, staff only serve friends and everyone else has to go to the machine. Very unfriendly and sometimes arrogant. Was the last time.

Really really bad McDonalds! ALL tables dirty! We selected table service and they call out the table number instead of bringing it to the table. Made the wrong food. 3 homeless people lurking outside the McDonalds, looting the tray returns and peeing on the floor in the toilets... I feel VERY uncomfortable! Employees do nothing!

Food tastes great even if you know it's not the healthiest. The service has become significantly worse. In my last 3 orders, half of the items were wrong or something was missing. Now you always have to look in the bag before you go because you can't trust McDonald's anymore. It's a shame, Meggis used to be very good.

0.00000 out of 5, a complete disaster and literally without words. Today was the last time I went to this juice shop with my son. Staff seemed listless, unmotivated and not enough employees. 🍟 were cold and tasted unreasonable. The fish burger was prepared completely wrong. We wanted to eat there, but our food was wrapped up and left on the counter. After about 15 minutes to 20 minutes, I asked what was actually going on here and where our order was, but received no response. I took the bag from the counter and went outside so as not to bother myself any further. Quickly satisfy your hunger and leave... We weren't the only ones who complained about the service there. Apparently customer service is not very important there or is not at the top of the list.

Doors are often closed before stated or signposted opening times. In the drive-in, the vehicle in front of me waited a full 13 minutes until the next employee was there and last week I was simply not served at the drive-in despite the fact that the store was supposed to be open. Even after knocking on the window you were just looked at stupidly and didn't get any information.

Unfortunately very very unfriendly…. The rest is typical as usual.

I was there again today to try the new M Burger. I received a very friendly welcome again...the two loving ladies who already know me...since I pick up my double-chilli-cheese burger there almost every day, they were very charming to me again. I got a Coke on the house...thank you very much for that, I feel very honored. Best MCs ever. Oh and of course the M Burger was fabulously delicious...for me it's like an extension of the cheeseburger only with salad and its own sauce. Was very satisfied today as always! Keep it up 🖤

Disaster digga I just want to eat my food boy forgot the 3 burgers 1 coke and two large fries. After that I didn't even receive my order in full

Standard Mc. Donald everything you would expect from a visit is offered. Unfortunately, the price isn't really cheap either.

Employee misunderstands the order and the customer is in charge. Food was not exchanged. Sad. But no wonder if the employees don't speak German.

I was in drive through, I ask for a icy cola, and they gave me a hot cola, when I ask where is ice, they told me what is ice, I told him in German language wo ist Eis in der Cola, es ist heiß, he said ich weiß nicht, was Eis ist. Very bad. I give them 4 stars because I asked for an empty glass and they give it to me, thanks for that.

Very bad night Employees without respect from a Russian lady She was really disrespectful only with men Ikllich erlich and plus a lot of advice and mack Donald's Be careful people in Hanaulandstrasse Very disgusting. Unfortunately

Always homeless people trying to get money

The first McDonald's to intentionally prevent wheelchair users from entering the restaurant through structural measures. What am I saying, this is my first restaurant that I can't get into because someone not only didn't create a barrier-free path, but deliberately made sure that I couldn't get in. Theoretically, this should also apply to strollers. Check out Leonis' pictures. There you can see what I'm talking about.

Most beautiful McDonald's in Frankfurt

I LOVE THIS Mc's. I work at Session next door and am so happy that I always get my food very hot and prepared quickly. Among other things, I'm there very often and seeing how the employees greet me with a beaming smile is so warm! Just got a large Coke on the house today. Just like that...🥹🙏🏾 I'm really very happy with you. Thank you for this great work and the love you always put into my food. Mistakes happen in fast food stores...but you have never disappointed me!🖤 McDonald U all Rock🤟🏾🥰

Expensive and offered also expensive

According to Google, it's open until 2 a.m. but it's already open at 1 a.m. Update your opening times instead of pissing off 80% of the people here

People just sit and eat. Finish and go. Cooked fast and swallowed faster.

Inflexible, rude and sometimes arrogant staff. The lady at the drive-thru to take the order ignored my questions after taking the order. We went to the next counter and weren't allowed to order anything else. This rude, ignorant lady has no place in this job! mess

Bad service, only one kiosk open with dozens of people. Referred to the open kiosk in an unfriendly manner, the manager or something is simply unfriendly and should be fired. Not the first time. Otherwise a standard Megges.

Just shut down before opening hours again.. It's getting on my nerves.. Hard to find something to eat at that time and this place just closes 2 and a half hours before

You arrive at 5:50 and want to order. The gentleman at the counter says that breakfast will only be available in 10 minutes. Otherwise just nuggets and little things. I'm told I can wait 10 minutes until breakfast is served. When I drive up at 6:00 a.m. an extremely unfriendly employee tells me: "NO! WE'RE CLOSED!" and close the window! Not far away at the McDonald's Strahlberger Straße everything was perfect and the employees were very friendly and accommodating. Take an example!

The boss doesn't even know how to make chocolate milkshake, how would the employees know, just disgusting. If you spend money on it, you won't get it for free. And the boss still argues with me that it is chocolate. oh dear, I don't know if you honestly have any idea. To the lady, please make the drinks correctly so that she says DÖSSS IS SCHOKÖÖÖ MILKSHAKE MÖTTT SCHÖKÖÖ SÖSSEEEE. All clearrrrrrr.

Service 0 stars. We specifically asked about the glass color when ordering to see if it was available, which was confirmed. Glass ended up not available and my coupon is gone. But unfortunately the service speaks neither German nor English!

One star is already too many. We ordered online today and there were two new cups inside that we didn't receive. My son specifically ordered from there because of the cups.

Disgusting! Dirty, funny to me! Two types of food, nuggets and big mac. 1/10

I just wanted a Mc Rib without onions and a Coke without ice BUT NO I'D RATHER JUST ONIONS WITHOUT MEAT everyone. It can't be that there is a lack of competence in Germany, even Thomas can no longer speak German.

Food average but the concept of reusable is not yet understood. Two disposable cups are wasted for a reusable milkshake 🤦‍♂️

Solid McDonalds right on the Hanauer. Not huge but all good. Clean and usually not very crowded

One star is still too many. You are treated completely inhumanely by the branch manager. As a customer, my colleagues or I will never eat there again. At Burger King in the neighborhood you are at least welcome and don't get insulted and have to wait outside. Absolutely the worst McDonald's I have ever had was.

I was there shortly after 12:00 a.m. on April 6, 2024 and was told that coupons would no longer be accepted after 12 a.m., but I could take 20 nuggets or a double pack menu but my app wouldn't be scanned. I'll definitely contact the head office because I feel like I've been treated unkindly and I can't believe that the statements are true.

Absolutely overwhelming with high crowds. Instead of politely asking the guests to be patient, the young people in our group would be “thrown out”. People shouted from the counter “…out of here, just drive in…”, we have never experienced such behavior at Mc D. before. Apparently this branch needs to be avoided so that the management wakes up and can't allow themselves to do anything. Recommendation: Burger King opposite!!!

Service was very friendly. Unfortunately the scanner is defective

The McDonald's on Hanauer Landstrasse in Frankfurt is an excellent place for a quick and tasty snack. The friendly staff, combined with fast service, makes the visit a pleasant experience. The clean and inviting atmosphere invites you to linger, while the diverse range of menu options ensures there is something to suit every taste. Whether you're craving a classic Big Mac or want to try out the latest seasonal offerings, McDonald's on Hanauer Landstrasse will exceed your expectations.

Hard to believe such rude staff. Code doesn't work due to system errors at MC Donalds so they don't release the cheese dip either. Then being so rude instead of being accommodating!! If the shift manager is so unfriendly, what should the employees be like!? Warmed fries were then a bonus. Sad

IT'S EVERYTHING OKAY UNTIL THE TOILET I'VE BEEN VISITING A LOT OF MAC DONALD FOR YEARS BUT THIS ONE FROM HANAUER LAND STR IS ALWAYS THE WORST DIRT AND CLOGGED BUT I TOLD STAFF BUT NO REACTION WHERE I ALWAYS GET NEW STAFF BUT I'M SORRY FOR THE CLEANLINESS IN THE TOILET NO I RECOMMEND EXTRA STAFF JUST FOR THE TOILET. Thanks, that was my main comment.

From a hygienic point of view, I don't know whether it's right that gloves aren't worn during preparation... I don't have to have other people's bacteria on my food. Fries were cold. Accordingly, it was finished quite quickly.

The last time I was there you could pay at the food counter. Making your order with the monitors was new to me.

Ate there today after work. Had the new Double Big Mac on the menu and the ChickenMixbox. The Double BigMac in the advertisement, gloriously and deliciously presented as a possible opponent for the Double Whopper, is placed in a package no larger than that of the regular Big Mac. There was no burger sauce between the patties, so the D-BigMac just flattered when you grabbed it and was far dry. McDonald's... I don't want it that way. The chicken nuggets were also dry and could only be eaten with curry sauce. As always, the only edible thing today were the fries. So far, no one has really managed to overtake M-D. Otherwise just embarrassing. Addendum: August 3rd Went there again, ordered the Double-Bigmac again, again too dry and fraying. So it wasn't an accident.

Takes 20 years to get your food

Worst McDonnalds in the area, always closed earlier than stated on the internet, I was there today, coupons don't work even though they are available in the app, alleged problems with the computer, despite having a coupon the menu should be bought at the normal price, a manual discount would supposedly not be possible. I then left the store without comment and ate at the competitor across the street. Absolutely incompetent employees!

It's so delicious, I haven't eaten anything of this quality in a long time 🥰 the staff are really nice, they light up and react when you press on them. Nobody spits on you or kicks your feet when you take the tray away. Really, I didn't want to leave there

Very bad staff in the café and cold hot chocolate was simply served again after a complaint. Unfortunately the staff has no idea what they are doing. Better school your staff, this is the last time we were there.

Drecks branch eats almost 2 hours late! Nobody answers the phone either! The food was cold and I wouldn't even want to give it to my dog ​​again

A really good Place to Eat in, their Products are fresh and delicious! Please try it out and enjoy the Experience!

3 stars for the nice gentleman who brought us food to the table, 2 stars deducted for the very unfriendly person who charged us

McDonald wie jeder andere auch....

Ordering from the machine was easy. The food arrived quickly, hot and was brought to the table. The saleswoman was very friendly and accommodating.

The dirty thing is not open as it is on the door and as it is on the Internet

Very friendly staff. Food came very quickly. The apple slices in the apple cone were nice and fresh and crunchy.

Why isn't there a köfte skewer?