Burger King in Frankfurt am Main

Terminals didn't work and we were simply sent away.

This shop can't be topped in terms of cheekiness. I ordered a menu this morning with a Planet Base Burger, but I had to hurry to my train on the train. I wanted to eat the burger, it was raw and cold In the following picture you can clearly see from the cheese that the burger has never seen a pan before. I even took a bite once and it was confirmed that it was raw. This bite gave me stomach cramps all day. I threw the burger away. It was not edible earlier Went to Burger King at 9:50 p.m. when I arrived back in Frankfurt with picture proof and was rudely told that I wouldn't get the burger replaced and I should have come back immediately this morning, sure I'll miss mine A train and an appointment for a burger, of course, that's the most normal thing in the world and since I was already sitting on the train when I unpacked the burger, I would have had to pull the emergency brake to stop the train and drive back and if someone said something I would have had to explain that Burger King has to see the raw, rotten burger immediately so that they can replace it for me, otherwise there will be no compensation, that of course everyone has to understand my emergency and if I don't like it, I should send a complaint email - anyone could come and say that and would everyone else come if he gave me my burger I would ask myself whether the supervisor thinks highly of his citizens or knows full well that he sells garbage. I will definitely take legal action against you and your impudence and also send the pictures to the health department, so the Burger King is at the main train station like the planton burger from sponspob no joke

It was very cold and tasted bad

Your typical Burger King. Fast and friendly service.

I dined at this establishment again today after a long time. However, what I was given in terms of service and product was an absolute disgrace. This is the bottom of every barrel. Not only was I sold “burgers” that differed from what I ordered. These “burgers” were cold and had been on display for at least an hour. AND NOW THE HAMMER. There was simply a 5ct piece “hidden” in the included fries. This ingredient is new to me and not particularly digestible (apart from the bad, hygienic reputation that copper money has). In an act of anger, desperation, sadness, total incomprehension and hunger, I made the "service" staff (rarely laughed so hard) aware of these untenable grievances. Result: I was accused of lying (I probably would have ordered the burgers that I got - although I was able to prove the opposite with the help of the app - it didn't matter), I was shouted at and insulted in broken German (I think/hope it was German) and thrown out of the store under threat of police involvement. Not that I would expect anything high quality from a fast food restaurant. But as Lord BigMac from and to Whopper, I now allow myself to leave this - admittedly - not very good review. PS: Shoutout to the brothers and sisters from Zeiss (share the hut) who made me a schnitzel roll in one of the darkest hours! Love goes out!

When you're in a real hurry and only 3 of the 4 ordering machines work. And after you have laboriously selected everything, an error message appears and you have to enter everything from the beginning. Well, once and never again...

Actually, I generally avoid Burger King and co. Was disabused again today. Employees are extremely unfriendly as if they have lost all joy in life and show it accordingly. You don't have to say much about the location Frankfurt Hbf... Even the pigeons avoid it... Burger King's prices now even exceed those of restaurants in Frankfurt... then there's this poor quality.....

Just now. We ordered burgers and. The lady brought us the burgers one by one, the price went up, and when I asked if there was a menu, she said no, this made me uncomfortable. I paid 21 Euros when I should have paid 14 Euros, and I went to the cash register. They didn't even help me. It's a shame. This is a business.

Used a coupon that included paying for a large fry and getting a free large fry. They paid for a large fries and got small fries. Absolutely unfair!

I ordered a menu that was completely tasteless and cold. I am disappointed because I love Burger King and this does not give it a good name. I recommend that you improve in the future, since you don't have very good reviews.

Food is sold to a person to eat on site without indicating that the shop is closing in 2 minutes. Afterwards you are literally thrown out.

A lousy shop!!! It's the third time... The THIRD TIME something has gone wrong... Firstly, you couldn't order the menu at the checkout but had to go to the LED screens hanging across. At the checkout, because the machine didn't work, I said: "I would like onion rings instead of the fries." Despite the cashier's promise, it didn't work. The second time...I wanted a menu with coupons, when I ordered this I didn't have my long chicken burger in my bag, which I only noticed when I got home when I wanted to eat it 🤬. Today for the third time... I ordered individual products and the cashier almost robbed me of my change. Instead of €2.03, he gave me back €0.53 while looking deep into my eyes. I only noticed it because I wanted to throw the Indian money... the 3 cents into their tip cup. They try where they can. Shitty...

Abzocke Laden, nie wieder. Ich habe mir vor meiner langen Zugfahrt noch ein paar Burger geholt, die ich im Zug verzehren wollte. Es hat die HÄLFTE meiner Burger gefehlt, was ich leider zu spät gemerkt habe. Gleichzeitig hat die Zubereitung ewig gedauert.

Absolute disaster, tastes bone dry, no lettuce in it, no tomato like in the picture, this place is getting worse and worse! You used to be able to eat delicious burgers here. I'll never go there again!!!!

Food was missing several times, today a burger was missing, along with the wrong side dish and wrong drink. It's great once you get it at home. From now on I will be checked on site to ensure that everything is complete if I go there again at all.

Ich habe gedacht, ich hätte schon viel erlebt, aber in diesen Burger King setze ich keinen Fuß mehr. Dort wird man als Gast so unhöflich behandelt und nicht als Mensch, sondern als lästiges etwas, das nun mal halt da ist. Das Personal wird da teilweise genauso schlecht behandelt. Gefühlt haben alle schlechte Laune, die an die Gäste weiter gegeben wird. Der vermeintliche Chef gibt seinen Angestellten bellend Befehle und schleudert seinen Schlüssel, den er an einer Kette in der Hand hält, bedrohlich im Kreis. Wir als Familie wussten nicht über die Öffnungszeiten Bescheid, wir sind davon ausgegangen, das ein Burger King am Frankfurter Bahnhof mindestens bis 24.00 Uhr offen hat, dem war aber nicht so, unser Fehler. Wir haben den Burger King um ca. 21.15 Uhr betreten, am Terminal etwas zu Essen bestellt, abgeholt und uns vor Ort an einen Tisch gesetzt. Man muss dazu sagen, dass die Räumlichkeiten eine Kombination aus mehreren Restaurants beinhaltet, u.a. auch Nordsee. Als wir so am Essen waren, um ca. 21.30 Uhr, wurden um uns herum schon sämtliche Stühle lautstark auf die Tische gestellt, es war quasi schon ein gefühlter Rausschmiss. Ein männlicher Angestellter schaute uns schon ganz böse an und wir wussten gar nicht was los war. Dann kam eine Angestellte auf uns zu und meinte auf Englisch, wir sollten uns einen anderen Platz suchen, weil hier wird schon sauber gemacht, aber wir hätten noch 1 Stunde Zeit, erst dann wird das Restaurant geschlossen. Wir haben uns dann einen anderen Platz gesucht, aber auch da wurden wir, nach ein paar Minuten gebeten doch endlich zu gehen, weil sie machen dann zu. Da war es ca. 21.45 Uhr, was wir zu diesem Zeitpunkt nicht verstanden haben, weil wir da noch in der Annahme waren, das der Burger King um 22.30 Uhr schließt. Dann haben wir schnell unseren Tisch geräumt und unser Sohn ist noch einmal auf die Toilette gegangen. Währenddessen haben mein Mann und ich vor der Toilette auf unseren Sohn gewartet. Die anderen Gäste im Burger King wurden genauso unhöflich raus geworfen, das konnten wir während des Wartens auf unseren Sohn beobachten, das war ein unwirkliches Schauspiel, ich konnte das nicht glauben mit welcher unhöflichen Art die Gäste raus geworfen wurden. Anschliessend wollte das Personal uns auch raus werfen und wir erwiderten, dass wir noch auf unseren Sohn warten, der noch auf der Toilette ist. Das wollte uns zunächst keiner glauben. Man muss dazu sagen, das die Toiletten durch eine Schranke Zugangsbeschränkt sind und man muss 1,00 EUR bezahlen um dort auf die Toilette gehen zu können. Wir hätten ja auch noch 1,00 EUR spendiert um zu unseren Sohn zu kommen, aber wir durften nicht mehr auf die Toilettenanlage. Schließlich ging der vermeintliche Chef auf die Toilettenanlage, und wir konnten es von draußen hören, hämmerte mit so einer Brutalität an die Toilettentür und sagte: „Komm raus!“. Unser Sohn hatte so eine Angst, weil er dachte ein Schlägertyp steht vor der Tür, dass er sich nicht raus getraut hat. Der vermeintliche Chef begründete auch seine brutale Vorgehensweise nicht gegenüber unserem Sohn, er hätte ja sagen können wir schließen jetzt. Unser Sohn hatte so viel Angst, dass das ein Schlägertyp ist. Irgendwann hat er sich dann doch raus getraut, Hände gewaschen, bei dem er von dem vermeintlichen Chef mit fuchtelnden Händen bedrängt wurde schnell raus zu gehen. Die ganze Situation war für meine Familie und mich ein Albtraum und wir haben nichts verbrochen. Wir waren uns der Schliessungszeit des Restaurants nicht bewusst, dass hätte man uns auch höflich mitteilen können. So geht man jedenfalls nicht miteinander um, ich verstehe auch, dass die Angestellten Feierabend machen wollen, aber wir sind alle noch Menschen und haben nichts getan.

The food was okay, but it looked a bit old. But it's delicious. My father got the food and he said the service was good and quick. But I wouldn't recommend this restaurant. But thank you for the food!

Food was ready in under a minute. I actually wanted to watch something on my cell phone and suddenly it was done.

Forgot the sauces for the nuggets. Ruined my whole day.

An absolute disgrace that I had to experience here. You put together your food at the terminal and while you want to pay, the terminals are simply switched off. When you go to the checkout to order your food, you are suddenly told that you don't have the food you want, even though everything was still available to choose from at the terminal. This service is absolutely substandard and completely disgraceful. The end of the workday begins too late without paying any attention to the customers. You can understand a punctual end of work, but I definitely don't understand it 10 minutes before closing time...

If you want to miss your train, order food here … slow and forgot all extras, of course already paid. Thx!

You only had one job, two chicken nuggets citizens. One of them was with BBQ sauce... Why?? 😂

Bk stop at the train station. Of course, the pigeons in the dining area shouldn't bother you. Nuggets not good very mushy.

Burnt food, if you want something extra for your order you just can't get it?! Don't go there just bad

Today June 30th Late afternoon. Employees (according to their own statement, the boss) were unfriendly, condescending, arrogant, insulting and unable to take an order. Dressed in dirty private clothes. The food was cold and seemed old. Worst Burger King experience ever. The company should be ashamed of such employees who ruin its reputation. There will be no next time.

Unbelievable, I was served old burgers that tasted like they were days old. Dust dry. If only they had at least been the right burgers. The staff at this BurgerKing is extremely overwhelmed. Ordered were 1*cheeseburger, 1*chillicheeseburger, 1*onion rings. The bill confirms this. I was given two dry old cheeseburgers which would have been better thrown in the trash. They were dust dry and had probably been lying under the lamp for a while. In addition, all order terminals are broken. There are no Smart Menus at this BurgerKing. This store cost me 50 cents and a solid three quarters of an hour of my valuable life, in addition to the really miserable food.

Hi My Name is Nouhaila Ait Elmadi, i have forgot a Dm Envolope it has My documenta and Some pictures i need to know if you have f found it ?? I realy need an answer

Schrecklich! Die Mitarbeiter wusste überhaupt nicht was sie tun sollten, sie waren komplett überfordert haben nicht mal mehr Bestellungen aufgenommen … haben durch dem ganzen Raum gerufen das sie das und das Produkt nicht haben, wobei sich auch die Frage stellt wie kann man dann die Bestellungen aufnehmen. Als dann auch der Display nicht ging, ging überhaupt nichts mehr…. 4 von ca 15 Mitarbeitern die schon viel zu überfordert waren haben sich dann lieber mit dem kaputten Display beschäftigt anstatt die sich schon stapelnden Bürger in die Türen zu packen. Mach all dem noch die falsche Bestellung zu bekommen war für mich kein Wunder mehr .

I have visited this Burger King twice during my travels through Europe (once takeaway, and once sitting in the food court area) and both times the quality of the food and the service was some of the best I have experienced from a fast food store.

I ordered two meals, both were with 2 cheese burgers, fries and coke. Both meals were very old and I barely ate them. I hope so next time I will get fresh meal. Moreover, the fries were not fried well,

Doppelwopper fresh, hot and delicious. Friendly service, unfortunately forgot napkins, nice clean atmosphere.

Fast service, pleasant staff. Eating nothing special, just fast food.

This must be a racist place to work. From the moment I paid and waited, people kept looking at me, and other people handed it over without checking, but they told me to bring the payment receipt only to me! It's a receipt, but why do we keep glaring at people waiting?^^ Racists

It’s ok. Not bad. For a Burger King in a train station, especially in the train station of Frankfurt, it could be much worse.

Unfortunately very disappointed with this local. I had to wait half an hour for my food even though I only had three things (a drink, a chili cheese burger and chili cheese nuggets). The food was relatively tasty according to Burger King, but the staff was very unfriendly, unmotivated and unhelpful. In addition, this location “does not participate in the bonus program” and therefore you cannot redeem coupons even though you have entered this option on the terminals. I thought I could at least redeem the coupon for a double chili cheese burger + drink but this “was not available in this restaurant”… but now I had to pay a little more than €9 for 6 nuggets, a normal chili cheeseburger and a drink. What is something like that? Simply unnecessarily expensive even for Burger King. Absolutely no recommendation for this Burger King restaurant.

Disgusting food for 15 euros and a stomach ache the next day. Conclusion: Better get something from the bakery 💀

The first thing I see are machines but no service. So I stand in front of the great machine and press everywhere but the machine doesn't move. Well then we'll just go back and invest our money in something healthy.

Was dissatisfied with the treatment on site.

We ordered nuggets, long chicken burger and curly fries for takeaway. Everything was ultra salty. I like salt but this was unbearable. Nuggets and chicken burger were so soggy I don’t understand how they deep fry it. Curly fries was good and crispy but too salty that we couldn’t eat the second piece.

Heute Abend habe ich mir 6 vegane Nuggets gekauft und der junge Typ an der Kasse, als auch das Mädchen mit den roten Haaren, sind mir unheimlich entgegengekommen, obwohl sie in 5min zu machen mussten und noch so viele Kunden hatten. Ich komme wieder und ich freue mich, falls wir uns wiedersehen! Top Mitarbeiter, der Filialleiter kann stolz sein & im Plan nachschauen wer an dem Tag gearbeitet hat um ein fettes Lob auszusprechen!

The branch has improved a lot, orders are processed quickly and special requests are implemented.

I ate 2 menu with my brother. I asked: Are you looking for employees? He told me: yes. Then he told me: we are not giving the position to foreign people. Then speak to me absurdly and in dialogue. He can just be clear.

There is nothing to complain about in terms of the quality of the food, but unfortunately you cannot usually redeem coupons at the ordering terminal (or products are not available) or collect Payback points or crowns.

Ordered double steakhouse. At the counter it says that the citizen is only made after ordering. I got an ice cold simple steakhouse.

Very long waiting time. However, I was compensated with a free burger without any complaint on my part. That's the way it has to be. Will come back soon.

Unfriendly staff, sometimes very long waiting times and often cold burgers.

That really can't be true, the last snot, burgers that weren't ordered, the service minus 5 stars, no reimbursement for price and performance, on a burger jalapeno what the colleagues at the checkout don't understand, of course they're just inflatable boats Knickers, 😡😡😡😡🤬🤬🤬🤬🤮🤮🤮🤮🤮🤮🤮🤮

Staff very nice. The burgers weren't that good. But the ice cream was BOMBASTIC

Nice and friendly team. It's tasty for a quick snack. It is clean and tidy.

We ordered several things today, including 4 cheeseburgers. We got two and two others. We complained about it as soon as we were at our table. Employees say they are not allowed to exchange it! It wasn't our fault, it was given to us in the wrong way. Unfortunately very unfriendly staff. Customer service looks different.

The entire food was once again ice cold, the last time I was there.

I was really craving a double cheeseburger and ordered two at the pillars. The way the numbers are called, Horrible! But how rudely the food is thrown at you, unacceptable! The burgers were still cold. Definitely my last visit to Burger King.

Fast process, clean seats and tables, good selection for vegans, 5 stars for the possibility of paying in cash and ordering at the checkout, ideal for train travelers

Waited 20 minutes. Two orders were placed in 20 minutes. In the kitchen, the chef punches out the citizen patties with a paper cup. Of course the order could not be canceled. I decided to take my train instead.

I'm really considering not going out for burgers anymore. An employee comes in the door, apparently smoking because that's what it smells like as he walks past me. The private jacket is hung up, the sink for washing hands is clearly visible from the outside and is not used. Where does hygiene begin? I won't eat there anymore

How can it be that there is nothing there that you ordered?

Absolute crap shop. Employees primitive, rude and unhygienic.

Leckere Burger. Personal war nett

Flotte Bearbeitung und sehr engagiertes Team. Vielen Dank

Within 2 min walk to hotel intercity. Burger is already without warmth. Probably they heated buns 3 ceconds before packing...

Ganz in Ordnung. Etwas längere Wartezeit, aber geschmacklich mehr oder weniger wie in jedem BK. Keine Majo trotz bestellt, keine Servietten & keine Gabel für Chili Cheese Fries…schade

Guter Service und nette Mitarbeiter

Recht sauber, Personal nett, Essen ist halt BK

Die Filiale hat sich die letzten Wochen richtig gut gemacht. Jetzt komm ich wieder öfters. Die Bestellung wird schnell bearbeitet und die Burger sind lecker. Die Mitarbeiter sind richtig freundlich und arbeiten zügig. Bleibt so wie ihr jetzt seit und fallt nicht mit der Zeit wieder in die schlechte Version von früher.

Смачно поїв, швидко приготували. Все добре)

Die Kassiererin Sena war mega toll und hatte ein tolles positive nettes Auftreten. Danke für die tolle Gastfreundlichkeit und der Bürger war so Lecker!!

Clean place, nice service and the usual quality of food

Der Burger König befindet sich in einer Blase die sich "Markthalle" nennt, wenn ich das kategorisieren soll...

Guter Service, essen war auch gut

Sehr nette Bedienung, freundliche Athmosphäre - gerne immerwieder.

Das Personal ist freundlich und unaufgeregt. Die Burger können in Ruhe auf dem Tablett abkühlen, bis die Bestellung komplett zusammengestellt ist. Die Jalapeños waren matchig und säuerlich, erinnerten eher an weiche, scharfe Gurken.

الطعام جيد ، الخدمة ممتاز العمال فعلا لطيفين

Guter Service nette Mitarbeiter

Самый лучший сервис хорошие люди прекрасное обслуживание

Sehr leckeres Essen, sah sogar fast so aus wie auf den Bildern, alle Bestellgeräte funktionierten, freundliche Mitarbeiter und schnelle Zubereitung, selbst bei hohem Andrang und bei Extrawünschen wie dem Weglassen von Tomaten.

Best location and atmosphere. Located in the Heart of the Frankfurt. Easy access to HBF.

Super gut! Top Service. Vielen Dank.

Bist worker Best service Seher gut

Çok güzel harika her kese tavsiye ederim hijyen tat mükemmel

Schnelle und freundliche Bedienung. Leckerer Kaffee!

Dafür das so viel los war habe ich frisch gemachtes essen bekommen, super schnell und das beste sind die Mitarbeiter. Vorallem die Frau mit indischer Herkunft gibt sich wirklich so eine Mühe um jeden glücklich zu machen. Ps ihr Lachen steckt an! Gerne wieder.

Personal sehr freundlich. Essen lecker

sehr gute personen alle Mitarbeiter war sehr Nett und seht Lieb und sehr schnell Der Ahmeed auch sehr gute Mktarbeiter erarbeitet sehr schnell . bravoo.

フランクフルト中央駅にも、バーガーキングがありました。テイクアウトして、ホテルの部屋でワッパーを食べることができました。タッチパネルでの注文も可能で、日本人でも英語で細かくオーダーできます。 日本で言うセットはミールで選べば大丈夫です。 飲み物に氷が入ってなかくて、持ち帰るには氷が必要だと思うのですが、実はドイツ人はコーラなども常温でも平気なようで、冷蔵庫から取り出してもぬるいことが多いです。タッチパネルで氷ありを選ぶ方法は見つかりませんでした。

nicoleta war sehr nett und essen ist halt das was man von burger king erwartet :)

Schneller Service 2 mal gratis Cola top

Afrosa bester Managerin vornort

Nice area to eat in, for Frankfurt Hbf. plant based chicken nuggets, fried chicken burgers and whoppers available. No queue issue, can use self serve to order and pay.

Big king xxl klein wie Cheeseburger und dafür über 5 € Brötchen war lappig. Nicht wieder. !!!!!!!!!!!!¡

After more than three hours sitting in the train, the first thing we needed to do was something to eat when we arrived in Frankfurt. This burger King is located near the south entrance, the way to our hotel. What I like of this place is, the menu of vegetarian. They offer you quite nice vegies. I like the cheesy onion fries.

Burger King ist Systemgastronomie - insofern kann ich bei der Gesamtwertung das auch nur innerhalb dieser Kategorie bewerten und nicht mit einem Gourmet-Restaurant. Der Burger Kind am Hauptbahnhof bietet das übliche Programm an, ich fand es sehr sauber dort d.h. auch die Tische werden regelmäßig gereinigt. Da der Burger King hier in einem Gastrobereich am Hauptbahnhof untergebracht ist, ist das Publikum auch deutlich angenehmer als in anderen Ecken des Bahnhofs.

Eigentlich liebe ich ja einen Wopper Jr. als kl. Imbiss zwischendurch. Hier war der Bun total trocken und der Patty lauwarm. Trotz Bestellung zu vor Ort essen bekam ich unnötigerweise eine Tüte. Nächstes mal wieder McD.

Der Service und die Qualität der Speisen warten i.O. Das Ambiente im renovierten Foodcourt ist deutlich besser als vorher.

Ich hab mir Pommes mit Röstis bestellt und habe pommes mit chilli bekommen was mich sehr aufregt da ich selbst kein chilli esse und was für was anderes bezahlt habe

Located in the Markthalle of the Frankfurt train station, I've visited this Burger King each time I've been in Frankfurt.....my hotel being right across the street. What can I say? Burger King is Burger King. I would always choose the cheese burger and fries. It was satisfactory. I wouldn't make a habit of this food, but......well, once in a while I weaken. Seating is limited, and you're usually sharing a table with strangers. But that was never a problem for me

Volevamo mangiare un menù completo e Burger king lo permetteva con bevanda e patatine da abbinare al panino. Locale in stazione dove ci si può sedere ovunque.

Did not want anything heavy to eat and found they had a delicious chicken salad on offer. Perfect. Plenty of seating available so could take my time eating.

I had a really bad experience at this Burger King. Got the wrong order (Double Cheeseburger instead of Big King) and the staff wanted to explain me that I was wrong and that I got the right burger. After arguing for an little while he was going to make me a new burger. This time I got a double cheeseburger again but with a piece of lettuce to make it look like the actual Big King. I left furious. I was so upset that I send an email to corporate — never received a reply. DONT GO TO THIS BURGER KING.

farmer’s 시리즈가 세 개 있어 서 다 시켰는데 아이 둘과 어른 둘이 먹기엔 엄청 많았어요 ㅜㅜ 테이크 아웃으로 시켜서 호텔에 먹었습니다. 맛도 좋았고 테이크 아웃하기에 편리했어요

海外に来た時に小腹が空いた時にいつも利用させてもらっているハンバーガー屋さん。日本と同じ味を楽しめるのは安心できます。