McDonald's in Frankfurt am Main

There's always something missing. Rude and lazy employees. You spend money and then the employees give you a hard time.

EDA NE SMACHNA!!!! my ice like shit

So the service is an absolute disaster especially after midnight

Only partially. Very crowded, hardly any seating on the ground floor.

Every time I order takeout, something is missing from the bag. This has happened three times now. Instead of just picking up fast food, I have to check every time to make sure everything I paid for is in there, and then complain.

Ordered a breakfast burger and mini pancake this morning at 9 a.m. It wasn't busy, but the burger was cold and the pancakes were rock-hard. Both were completely inedible. Sorry, this place is definitely a no-go.

Its location is in the center. The service is good. Sometimes it is crowded and you cannot find a place to sit.

The food is okay. It tasted really good. But when I wanted to use the restroom, I had to pay €1 even though I had ordered there. The next day, I went back and showed the man my receipt. He snatched it out of my hand and looked closely to see if it was from today, etc. (He was still on the phone while I was there). And I don't even want to talk about the cleanliness.

I wanted to go to the restroom, and my son had placed his order in the meantime. I had to pay €1. There was no paper to dry my hands with, and the automatic hand dryer wasn't working either! I don't even want to talk about the cleanliness. If every customer pays for this, it's a nice extra income at the end of the day.

There are cockroaches everywhere. When I asked the manager to give me my money, he became rude and disrespectful. I had to argue about MY money because THEY have cockroaches in the store. I really don't recommend it!!!🤢

Here you can find hot chicken nuggets

Negative experience. I wanted to go to the toilet and showed my receipt, and the cleaner took my slip of paper and held it in his hand with the slogan "You have to pay 1 € supposedly for the cleanliness." After I came in, everything was dirty, the toilet paper on the floor wasn't clean at all, and I told him straight away, and he immediately reacted negatively. I don't think that's right... It was June 9, 2025, at 2:40 p.m.

I find it ugly and the service is rude, I would be sent out if I gooned

Was there today, ate a bacon TS and ring fries, the burger was just tasty, the cheese on the burger was not melted at all but when you pay and a minute later the burger is ready to be served it's no wonder, I'm thinking about coming again.

The only McDonald's in town where you can order burgers and fries for breakfast.

Unfortunately, two sweet desserts were missing, one was wrong, and one of the burgers was also wrong. This shouldn't happen, even when it's busy. We're disappointed.

CLOSED . People, change the opening times!!

it's really bad, very hot, crowded and dirty, the toilets are very dirty and you have to pay for them

Tried the BIG MAC CHICKEN: very carelessly crammed together, lettuce mostly wilted, paddie lukewarm (18:25, not very busy)

they ask 1 euro for using toilet

I paid for McMeal and white chocolate pie. I got my food to go and they forgot to put my dessert in :(

Is this your idea of ​​more sustainability, McDonald's? Every other restaurant should ensure that guests' trash is removed from the premises!!!! Actually, they should put all the garbage in bags and dump it on the counter while the restaurant is still open! 🤮🤮🤮🤮🤮🤮🤮 Taken today, July 31, 2022, shortly before 6 a.m., directly in front of the Konstablerwache/Große Friedberger Straße 3-5 branch.....

O.L Matador Ferrari Motor worked here therefore 10/10

Toilet access is complicated for people and children with disabilities. The thing that upsets me is that you pay for food but still have to spend money to go to the toilet. Someone is sitting there calling for €1! Of course, cleanliness is also desirable! You can pay for cleanliness but people sleep there and just charge. That doesn't work!

I ordered something to take away! If I liked something I was so annoyed. The fries weren't good either, too old and soft.

I'm Italian and I was in Frankfurt for a few days, in the central area, and around lunchtime I decided to stop here at McDonald's. I didn't feel like looking for a restaurant or waiting too long, so I chose something safe and quick. The restaurant is located in a fairly central area, easily reachable on foot or by public transport. From the outside it doesn't look huge, but inside it is very spacious and on two levels. As soon as I entered there were a lot of people, but nothing unmanageable. Classic fast food atmosphere in a big city: a bit of noise, people constantly coming in and out, but everything quite tidy. I ordered from the totem because the line at the checkout was long. The totems work well, the interface is simple to use and there are several languages ​​available, including English (very useful if you don't speak German). I got a double cheeseburger menu with chips and Coke, and added 6 Chicken McNuggets. After ordering, I waited about 5 minutes, then they called my number. All quite quick considering how many people were there. The food was exactly what I expected, but on a positive note: everything was hot. The chips were crunchy (and salted just right), the sandwich was assembled well, no squashed sandwich or random ingredients thrown away. The hot and crunchy nuggets. So I would say that by McDonald's standards, it went pretty well. As for the seating: at first it seemed full, but when I walked around I found a free table near the window on the ground floor. The tables are cleaned quite frequently, I saw a couple of staff going around specifically to tidy up. I used the bathrooms before going out: there too, no problems, clean and functioning. Another plus: there are power outlets near some tables and the Wi-Fi is free and worked well. I took the opportunity to charge my phone and reply to a few messages. Overall I can say it was a great stopping point. Nothing "special" of course - it's still a McDonald's - but everything worked as it should: clean, fast, friendly staff, ok food. And when you're on the go all day, this is exactly what you need. I would definitely stay here again if I was in the area again.

When ordering, something other than what was ordered was packed without comment because it was no longer available and various sauces/ketchup were forgotten. The tables were dirty and the floor was completely dirty.

Really remorseful employees. During the week, close 5-7 minutes in advance. And then cheekily claim that you can get food until 2:00 a.m. How stupid can you be?

Cold and tasteless cheeseburger. Not tasty.

Friendly and fast, although sometimes overwhelmed staff. Due to the very high capacity utilization, broken ordering terminals and long queues occur more often. Table service is polite and helpful. Lots of seating options also in the outdoor area. Unfortunately few options for families with strollers and very limited high chairs. Specials have often been unavailable recently.

I would like to share my extremely negative experience with McDonald's. First, the promised gifts were not included in the order - and this is not the first time. Secondly, the order was once again put together incorrectly so I had to go back and clarify everything. The dining room is very uncomfortable - the ceilings are so low that you feel claustrophobic. And the worst: The staff shouts at customers instead of helping in a friendly manner. Such behavior is absolutely unacceptable. I hope management takes these issues seriously.💩😭😰

The toilet is paid - minus the vibe. The staff is not polite, shouts and proves something. A homeless person walks around, begging for money (The general impression remained ambiguous

The staff is rude, shouts and freaks out. 1. They collect the wrong order, they don't want to replace it 2. They did not give the toy to the menu, and shouted at the child when she came to ask for it We wanted to solve these problems calmly, but in response we received shouts and dissatisfaction, threw orders at us and continued to shout...

ALWAYS DOUBLE CHECK WHAT YOU RECEIVED! I don’t enjoy giving bad ratings, but they gave me wrong items multiple times. First wrong burgers, and today green tea instead of black tea :((! It wouldn‘t hurt to pay more attention to the orders guys.

My girlfriend wanted to go to the toilet here while I ordered food for us. She was told in an extremely unfriendly manner that it would cost €1, even though she had put 50 cents in the container. As a reminder, we also wanted to order something to take away. Extremely unprofessional, unfriendly and extreme rip off!!!!! Then left without ordering

Used to be my fave McDonalds… mice’s roam around … and the service is very questionable.

Often very busy, but at least the scanners are working and things are progressing somewhat! We really like going to this McDonald's at Konstablerwache because you can sit outside. The staff also makes every effort to ensure that you can enjoy your coffee etc. undisturbed, although this doesn't always work because there are a group of people near the Konstablerwache who don't even shy away from begging at the table.

I can only recommend going to the McDonald's at Hauptwache. The furnishings there are simply better, cleaner and clearer and you are not discriminated against by customers. In terms of food and service, this McDonald's is perfectly fine.

I've been to different Macs, almost all over the world. And this one is quite good. Consistent menu, service and always my favorite burger. The staff is nice, the prices are ok, I love McDonald's!))

Bottomless! There was a power outage and then all the deep fryers were broken

The fries are still good, I didn't eat the hamburger so I can't comment on it this time.

I have been to this place several times and three times the food was served poorly and the attention of the staff leaves something to be desired.

I ordered from McDonald’s via the app and chose the delivery service. Normally the food here is simply brought to my table. But today the employee was very rude and called me loudly to ask what I ordered. After I showed him the order screenshot, he still didn't stop and continued to ask what I ordered. Is it because I'm a foreigner and he thinks I'm easy to bully? Or is it just discrimination? A really bad experience. He probably discriminated against me and thought that I didn't speak German.

Don't go to other mcdees, go to this one. I liked my big mac 🙃

Don't go to this McDonald's. Full self service. The sauce on the citizens is average, the tables are dirty and not wiped, the quality of the food is at the lowest level. You have to pay 1 euro to use the toilet. This is not the case at any McDonald's.

1 euro to go to the bathroom, if you already consume how are they going to charge you? And they didn't want to give me ice for my mother who has diabetes.

I remember closing the second floor

The McDonalds app never works for me ONLY HERE! Why is that? There seems to be a system behind it.

Food is good but unsuitable for disabled people who are not very mobile as there is no elevator

Here the cheeseburgers from lunch are still served on the tray in the evening...

Worst McDonalds I've ever been. Cold food. Bad service. This franchiser should be removed

As a paying customer, you still have to pay something for the toilet? Thanks no.

Slowly, very slowly everything there. Otherwise it's just a McDonalds.

Food repeatedly dry, almost cold, tasteless; I order food from the restaurant - I still get it packed to go. Really UNfriendly to the environment. Not recommended.

Your ice cream maker is working

I hate myself for being here. Fries in the deep fryer too short, nuggets too long.

Some of the food is very dry and some of the machines are broken, otherwise everything is great with a great view

To go to the toilet and just wash your hands you have to pay one euro. Besides, the food is not tasty

Such a small shop but what's going on there is crazy and yet everything is perfect.

The tables are too full, they are not clean, the number of employees is low

Fries were cold and not salted. You have to pay an entrance fee for the toilet. I find that annoying. Staff was nice.

Every time you order something is missing or wrong

The worst attention I received in all of Germany. The workers are very rude and unhelpful. Makes you feel like they can't work with people. The food was also still cold when we got it. Customer service -10000

A lot of shouting visitors and also fries are not salty not hot mostly not cooked at all

مطعم جميل الطلبيات سريعة لكن المكان مزدحم في مرات انتظار لي وجود امكان فارقه والحمام تحت ازا لديك اطفال لآبد مرافقتهم

Young people are being chased around - space always has to be taught. Too bad.

Disgusting McDonald's smells like horse stables and is full of homeless people. Nothing against the homeless but what a society Germany has become. Now it is no longer possible to drink a coffee in peace at McDonald's in the city centers

The first McDonalds in the world where the toilet is charged €1. In all other restaurants, if you have an account, using the tealet is free of charge. Shameful.

If you're up until 2 hours, you don't have to be up for 2 hours. What an unfriendly way to not let someone in at 1:55. Then you have to say we close at 1:55. Amateurs.

Normal Mc Donals, if you are going to have coffee to use the toilet, bring €1 that a man will ask you for at the entrance 🤦 For the rest everything is normal. The girl forgot the sugar and the stick 😂 It's McDonald's

Food wasn’t good. The chicken nuggets, fries and Filet-O-Fish were chewy.

The outdoor seating and the Zeil or Konstablerwache ambience are wonderful. Unfortunately, beggars are increasingly harassing people

Need to improve their services and branch clean .

You have to pay attention to your order because once you lose sight of it, you'll never get it again. Even if you have evidence. In addition, the restaurant is always full, there are rarely empty times. It is also dirty, the floor is sticky and the air is often stale. People with claustrophobia should not come here.

We were totally dirty there and the corner where we sat there never smelled like pee again

It's just a McDonald's in downtown Frankfurt. Attention is paid to cleanliness - you can see that, otherwise everything is friendly and typically Mecces

Basically a normal McDonalds. But when we wanted to go to the toilet, we weren't allowed because we ordered online and didn't get a receipt to show. The staff wasn't interested in the email we wanted to show from the online order.

Out of curiosity, I tried the mcplant nuggets and it was stale and nasty. I guess it’s hard to replicate the iconic McNuggets. Unfortunately, the plant taste is quite strong. Not a fan of the spicy dip, sour cream dip is ok.

Always take a good look at the packaging... I had something delivered to my home and the packaging was completely different than what I ordered. Instead of a chicken burger there was a normal hamburger. We also saved money on napkins.

Big tasty with additional beef and additional cheese ordered. There was no additional beef on it

On November 17th, 2024, I placed an order with my family at this restaurant. When we got home we realized they didn't serve us burgers...terrible attitude. They didn't put toys on the children's menu.

Toilets are dirty and an additional €1 is charged to use them. To be polite, I gave the toilet man €0.30 himself, explaining that I was a guest and ate at Mc'Donalds. That didn't sit well with him, he started complaining. I asked the Mc’Donald’s employees upstairs whether guests had to pay to use the toilets, and they said no. I informed the employee about the incident in the toilet. Not professional from Mc'Donalds towards the customers 👎🏻

Food and service were good. Pay to use the toilet. Very busy location. Tables were dirty, but trash was maintained.

Basically an average McDonalds, just a little cramped. When I wanted to go to the toilet, I was asked for a euro because they didn't believe I had bought something, which was somehow understandable because I didn't have the receipt with me. However, when I returned with the receipt, the man inspected it for a minute before asking me about the order and, even though I answered his questions, accused me of not buying anything. In itself it wouldn't be a bad thing as I don't go to McDonalds to use the toilet, however I think it shows how much we paying customers don't care about McDonalds.

The food was bottomless. The fries were cold and the nuggets were slimy and also cold. It tasted like they had been sitting around somewhere all day.

Overall, the McDonald's is very conveniently located, but that's about it. It's often dirty here. The burgers are cold and old. They have probably been around for a while. Hygiene is a foreign word here. People pick up fallen fries from the dirty floor and then go straight back to work in the kitchen without washing their hands. The toilets could also be cleaned more often. Additionally, these are not free for guests. Then there are the rats that come and go through the automatic doors. I asked an employee about it and they said there were so many and you couldn't catch them all. Overall, the quality of McDonald's food in general has declined quite a bit and it has become expensive.

I've seen a worse one than that....ne again

The worst McDonald's I've ever been to. Dirty and then you also get cold food and when you go there and say sorry but it's cold you get the cheeky answer that when you order at the table you supposedly always get it cold. We always do it that way and we've always been happy with the service everywhere...But here everything is simply outrageous.

Unfortunately the staff is disrespectful and completely incompetent

So, the food was good, McDonald's standard. But the employee on the phone, after I wanted to know whether the food would come after an hour, simply lied to me coldly. Nothing happened with the order status for almost an hour. I called and gave the order number. "No, we don't have an order with that number." When I asked if he had a number or twisted letter in it, I got a mushy "No, I do "I'm not stupid." Immediately after the phone call, the status suddenly updated after almost an hour of nothing happening and it jumped from 41 minutes to 28 minutes and "your order is being prepared". Lo and behold, when it arrived, the order number was in bold on both bags. There's a lot going on at the weekend, I understand. But lying and being mushy? It doesn't work at all. What's more, the nuggets weren't delivered, but instead two wraps instead of just one, but the whole sweet and sour sauce was there. Edit: there was NO chicken in the wrap I didn't order, just sauce and vegetables. No more words. All in all, unnecessary and annoying. Next time just don't lie and say the order was forgotten or whatever.

The team makes an effort and is always friendly.

Fast to deliver food after the order. Enough staff to cover the floor and delivery. Enough place to eat peacefully.

Not good !!! Saw a mouse or rat today!!! Up there!!

Ordering was a mess My fries were very salty and my burger was dry Ordered iced tea without ice and got Cola with ice

You can only wash your hands for free in the toilet if you have a receipt... This means that before eating you can only wash your hands for one euro, but afterwards for free. How is the hygiene? We don't even want to talk about Corona...

You can eat in the company of rats. appetite disappears instantly))

I understand that there is a lot going on, especially on weekends, and that things can't go perfectly. But that's not a normal amount of mayonnaise for a burger. are you crazy? I didn't ask for extra mayo

They gave me curry sauce instead of sweet and sour sauce and I had a nervous breakdown

Completely unhygienic. A mouse is running around in the middle of the room and no one is paying attention! Totally unsanitary conditions. A mouse runs around the middle of the hall and no one pays attention!

Friendly service, very clean and a savior in every situation.