McDonald's in Frankfurt am Main

The team makes an effort and is always friendly.

Fast to deliver food after the order. Enough staff to cover the floor and delivery. Enough place to eat peacefully.

Not good !!! Saw a mouse or rat today!!! Up there!!

Ordering was a mess My fries were very salty and my burger was dry Ordered iced tea without ice and got Cola with ice

You can only wash your hands for free in the toilet if you have a receipt... This means that before eating you can only wash your hands for one euro, but afterwards for free. How is the hygiene? We don't even want to talk about Corona...

You should not order to the table as the food will not be delivered to the table.

You can eat in the company of rats. appetite disappears instantly))

I understand that there is a lot going on, especially on weekends, and that things can't go perfectly. But that's not a normal amount of mayonnaise for a burger. are you crazy? I didn't ask for extra mayo

They gave me curry sauce instead of sweet and sour sauce and I had a nervous breakdown

Completely unhygienic. A mouse is running around in the middle of the room and no one is paying attention! Totally unsanitary conditions. A mouse runs around the middle of the hall and no one pays attention!

Impossible. No Happy Meal on Friday evening at 6 p.m. Hamburger cold. Staff totally unfriendly

Friendly service, very clean and a savior in every situation.

Unfortunately I forgot my beloved apple bag again today and just recently forgot my double choco bag. I'm really sad, I was really looking forward to it after work :/ Lattice fries are more like chips than fries, which is a shame.

Very disappointed visit to McDonald's this time. No cleaning services at all. Very unclean.

I probably wanted to pay at the wrong counter, luckily this employee waved the receipt out of my hand with a smile, without respect or politeness, and rudely said "pay the cash register". Last stay - thanks to great staff!

The worst McDonald's. The employees are negligent to the point of impossibility. They placed a completely different order under my order number. I went to investigate but they only gave me half the order. I am once again disappointed with this place. Everywhere else is much better than here. And it's always dirty!

There is currently no McDonald's branch there. How other companies also fell victim to the main station renovation. McDonald's should have taken care of that.

It seems that the owner has been changed these last weeks. Turkish music turned ON loudly Impolite workers at the cashier Food quality decreasing Mc donald group should have a control on this franchisee

The staff there is quite unfriendly, especially the gentleman sitting in front of the toilet door

You wait too long until the food is ready and you can take it with you

The man in the bathrooms who demands €1 to enter the toilet did not let me enter and in a very bad way, I did not have cash, another man who came in to use the toilet gave me 0.50 cents so that I could enter, embarrassing.

Man infront of the toilets demands money even though there is a sign saying it is a donation. He does not let you enter even if you have a reciept showing you have purchased food here. Definitely not a way to treat paying customers.

The burgers suck The staff very unfriendly The use of the toilets was below all standards. There will never be anything to eat there again for me...

The McDonald's has seriously diminished and people constantly say it's only to go and not for sitting down! At 9 p.m. take away only! It got very dirty everywhere with ketchup, leftover food etc on the floor and tables! "Hope it gets better again, burger was cold today! There is security staff on site on the weekend but unfortunately there are still not enough seats available! There is a lack of atmosphere, a shame! It's ok for a quick meal and a quick sit down

well, it’s ok, in short, it looks like there’s no E. coli, but it’s cold: it won’t be cold to serve, depending on your luck

The worst experience in a mcdonald’s in my whole life ! Been to mcdonald’s all over the world ! No service at table, a very rude indian girl talks without looking in the face with such an agressif manner ! Forces me to take my meal on bag knowing that i asked for table service ! Very very rude answers talking like a police officer !! A strange man asking for one euro to use the toilets !!! What on earth ? Is this really you mcdonalds !!!!!!

Rude staff at the toilet, you are not allowed to go to the toilet without putting money down. Shameful and illegal.

The staff is terrible, they waited a very long time for us to check out at the checkout, and they also put in the wrong sauce! But he is my favorite, so everything is ok, but the very fact that they didn’t even offer him to us... The shortbread is delicious every other time, the bun is dry

Good MC in the city center and a system that works for MC

Great shift manager with friendly staff!

QR codes don't work, there was a hair in my cheeseburger, they poured Sprite instead of Lipton.

The ambience understandably suffers somewhat due to the large crowds here in downtown Frankfurt; But the extremely fast service + freshly prepared burgers that are served hot to the table easily make up for it. Ergo: what more could you want?

Food cold, staff ok but everything dirty and way too expensive.

Worst McDonald's in the city center. The cheeseburger we ordered was probably a few hours old. After a complaint there was one from the same week of production. Only after another complaint was a fresh copy given. Plus cheeky answers from the staff. Avoid.

It took a long time to take the order, the wait was not very long. What a surprise it was when the latte coffee we ordered was opened!!! It was cold!!! Really like coming out of a refrigerator! This does not fit into any framework. Nightmare. Avoid this place by a long way.

Located in the center. Lots of people. Showing restraint, a girl served us... It's a bit cramped, but there is a 2nd floor. It's ok...

It has become faster from order to delivery and that worked well

Toilet on a “voluntary donation basis” But you have to give 1€ otherwise you won’t be allowed into the toilet. Antisocial towards customers.

Yesterday I ordered Coca Cola without sugar. But the store employee gave me regular Coca-Cola (high in sugar). My blood sugar levels rose dramatically. I have sensors to measure blood sugar.

Worst McDonald's I've ever experienced. Bad at everything

It’s a McDonalds so nothing extraordinary to expect… it is at one of the busiest locations in the city, so except for it to be packed. Food was fast, can’t complain.

I went because I wanted to eat a hamburger, I can't say anything about the service. But it was very hot on the premises. And that wouldn't have mattered much considering it was very dirty, checking the bins for rubbish. I think that those who work there are more than unmotivated and it is nothing less. I saw them making the gesture of being very hot and serious and the truth is that I don't blame them since their workplace is so unpleasant. You can tell that they're selling, but also that they don't even care a bit about the impression they give to the public.

I make that mistake every few years. I buy a cheeseburger from McDonald. And what I get is exactly the same flabby thing as it was all those years ago. Bad, but definitely as bad as it always has been. A consistency of bad taste, so to speak.

First Mcdonalds ive been to since ive got germany. Fast, Clean, organized, and friendly. Will coming back. thanks for your service!

The burgers were not fresh. The bread was dry and bad. Soft potatoes. Terrible service. The cashier watching the tintin without paying attention. You want to go to the bathroom and they want to charge you and they whisper things to you. I complained to the manager and as if the thing was not with him. The atmosphere is disgusting. Beggars and all the people running around and screaming getting in the way.

Coffee was as usual Toilets smelled awful.

Went to the bathroom after paying a 29 Euro Bill with friends. First I was sent away because of cleaning. Alright. Acceptable. But after they finished I was told to pay? A guy sitting on a chair in front of the toilet was having a phonecall was demanding money before granting me access to the toilet. To pay before to enter toilet after such a bill? I am sorry that's just outrageous.

Really bad food quality. The burgers and fries are not prepared fresh so the patties are dry and the fries cold. Especially when you come outside peak times

Sour ice cream, they refused to replace it. I do not recommend

Having been a regular customer for 10 years, I must note that the quality of service and products has drastically declined. A week ago I complained to the HR manager about a product that did not match the characteristics of his advertising, his response was "pictures is pictures and real live is real live", something that can be considered false advertising, I do not recommend it more.

You go in to place an order and they treat you with indifference, the face of the workers is "take your food and leave". Dirty table, on the floor (next to the chair) - mess. The toilet costs 1 euro for customers and even if you have a child. Really ? Nowhere have I seen customers pay for the toilet. Total disgust, I do not recommend in any form.

Warning - This McDonald's should be closed by the health department. They hand out food way beyond it’s life span. You know it from the bread (already dry and crunchy) and the cheese dry on the parts in open air. Warning - This McDonald's should be closed by the health department. Keeps food well past the storage period. You can recognize it by the dry part of the crispy roll and the dry crust on the cheese.

McDonald's is not a good type for protein or something. eles has less food than KFC chickens

It gets more disgusting every time, never come back.

Quick service but dirty on all floors. The floors are all sticky. And the fries aren't fries at all. Thank you, at least there was a minion toy, we only came for it.

Terrible service We ordered two menus. My son accepted the check and washed his hands before eating. At the entrance, an African-American employee told him to give him the check, looked at it, and then threw it in the trash! My son came back without a check. Why does an employee collect receipts at the toilet entrance? Should he return the check or throw it in the trash?

Well, typical McDonald's Totally full but it was okay The guy in charge of the toilets is very unfriendly...

I don't expect much from Mcces, but this was the first time in 20 years that I had no expectations and was still disappointed

We ate great, cooked deliciously and quickly. Great service. Thank you.

Wow, here is Mainhattan in three cultures. Maybe Saturday night midnight on Sunday is not the best time. But it was extremely overcrowded and there were two security guards who were almost fighting with each other. That has quality. Maybe I'm just too old for the store. Why an employee who stands at the checkout in MC Kaffee doesn't hand out the goods straight away (like everywhere else) but is placed in the normal queue is the next mystery.

there was no Curly's bottomless cheekiness

Burger didn't look appetizing and was rather carelessly prepared. The taste was okay

worst service waiting time is too long and there's less employees

This place just shouldn't be called McDonalds!!! Why you don't have English menu, and that guy asking for money at the toilet?!!!! He asked me for 1 euro to use the toilet?! And for what?! Cause it was dirtty! Are u kidding me?! I think the management in this place should be changed!!!

Everyone knows one fast food restaurant and everyone knows one.

Vouchers are not accepted, apparently they have already been used. Staff extremely unfriendly. No thanks. Many of my friends avoid this McD because it has been renovated over and over again for years, but the rest of it doesn't get any better. I will now avoid him in the future.

Super fast, food was warm and good. Can’t ask for more from a McDonald’s

Paid WC for the customers? First time in my life.

We have been to this restaurant many times. The service is really quick considering the large number of visitors. But speed doesn't always mean quality. Last time I ordered a Big Mac. The result: the top bun was torn (this is a sign that the whole bun should be replaced immediately and not in the order), two pickles were simply thrown into the burger (one was in the box, the other was hanging). on the side of the burger), the salad was placed messily and the burger itself was crooked. The sprite in this restaurant is hideous. Also included in the order was a McFlurry that came with a broken wooden spoon. The quality of the service leaves a lot to be desired.

The man sitting at the toilet asked me for €1. At first I didn't think anything of it, but the toilets aren't even clean. Another man or waiter was very unfriendly.

Kids enjoyed burgers, but the fries were sitting for at least 10 minutes despite this being a busy McDonald’s. Nothing worse than cold McDonald’s fries. Order was delivered with an error (one drink wrong and one drink missing).

One of my favorite places. Despite the high turnover of people, orders are fulfilled quickly and efficiently. There are always napkins, a glass lid and a straw.

I ordered three cheeseburgers with the special request "without onion and without cucumber slices", to go. Then I got the three cheeseburgers with the sticker, no Z and no G. But when I got home I found out that they had cucumber!!! If they can't do it, then they shouldn't offer it

Better than Burger King for me 😊

Everything is complicated, just order it automatically

Typical chain restaurant, good because they close late

Very nice store and the fastest one yet it only took 1 minute to finish my order even tho it was very full the food was okay just like the atmosphere. 👍

The boss yelled at us even though we just said where we were sitting.

Drecksladen didn't accept my coupon

My friend was waiting for me in the Mcdonalds after consuming food and the staff came and attacked him that he is sitting for too long and if he doesn't buy more food that he has to leave. My friend kindly explained to them that he already ate and that he is waiting for his friends but they were so rude and aproached him with no common sense at all. Absolutely disgusting and will boycott Mcdonald's !!!

Never been treated as unkindly as here... The water was forgotten when ordering. Got mayo instead of ketchup... An exchange was not possible... All the tables are totally dirty. When I asked if I could have a sponge to wipe the tables, I was just looked at stupidly. The upper floor was already locked at 8 p.m. Never again!

Were there in 1:42. Was closed. Opening hours are listed until 2:00

Just bad. Now the burgers are dry too Update There again, dirty and impossible, the ordering machines are the last thing. Waiting forever, then typing forever and then half of it is missing... Never again

Worst McDonald’s I’ve seen in my life. 3/3 delivery orders had missing major items.

The gentleman sitting in front of the toilet charged me €1 for the toilet. However, the sign behind him says that you can donate if you want. I felt threatened and very unsafe. The toilets weren't even clean.

Gross location. Smells like fish and grease. Luckily, I only stopped for the bathroom, but even that left a lot to be desired. Dirty and the attendant is a scammer. The sign read "voluntary donation" and when I dropped 20 cents in the plate, he said it wasn't enough. "What is this??", he asked. Then he tried saying that the sign behind him required €0,50 and almost wouldn't let me and my girlfriend use the facilities. He only let us go when we verbally considered going elsewhere. He knows he's a criminal and didn't want to get caught. Other patrons that went through didn't pay before either. He targeted me (I'm American) and my girlfriend (German, but spoke English). Tourists beware.

Image showed something different than what we got. Food was not very hot.

Better eat somewhere else: in my experience, the food at Magges is never worth the money.

Nuggets cold and soggy, burger dry old and topped with two lettuce leaves... very bad McDonald's

I came inside to get my vanilla ice cream, which I love, but the smell inside was so bad that it was unbearable. Suffocating as if you were in some stale space that does not radiate.

Possibly the dirtiest McDonald's I've ever visited. Food was given to me on a tray covered in ketchup, none of the tables were clean even though it was quiet. Even the stools had old food on them. I would not recommend unless you're desperate.

Like almost every time not good... Was there late in the evening yesterday and got lukewarm burgers + the nuggets were like rubber. The staff was so unfriendly. They also like to touch things without tongs... are their own best customers and help themselves to the fries from hand to mouth. The JBL box in the kitchen is turned up so loud that you can almost no longer hold a conversation in the front! Never goes past 0:00 The burgers there are 95% not fresh including fries!!!!!!!

-Spacious, 2 floors, upper one closes earlier. -Food comes quickly. -Right at the Konstablerwache On foot🦶: -Parking garages 3-4 minutes -Next McDonald’s 7 minutes

There is insecurity in the toilets. A man who does not work for MC Donald asks for 1 euro when leaving the toilet. Despite reporting it to employees, no one took action to get him out...

The young boss from the night shift is really a hard-working person

Not tasty and also not a pleasant place to be because the workers there play Arabic music at full volume

At least they are reasonably fast

The food is not very good, + catfish is terrible, how can there be a paid toilet in such an establishment 🤬

Very good 👍 nice service good food

They were out of fries and gave a curry sauce and a salad as a substitute