McDonald's in Frankfurt am Main

Was there today, ate a bacon TS and ring fries, the burger was just tasty, the cheese on the burger was not melted at all but when you pay and a minute later the burger is ready to be served it's no wonder, I'm thinking about coming again.

The only McDonald's in town where you can order burgers and fries for breakfast.

Unfortunately, two sweet desserts were missing, one was wrong, and one of the burgers was also wrong. This shouldn't happen, even when it's busy. We're disappointed.

CLOSED . People, change the opening times!!

it's really bad, very hot, crowded and dirty, the toilets are very dirty and you have to pay for them

they ask 1 euro for using toilet

Tried the BIG MAC CHICKEN: very carelessly crammed together, lettuce mostly wilted, paddie lukewarm (18:25, not very busy)

I paid for McMeal and white chocolate pie. I got my food to go and they forgot to put my dessert in :(

Is this your idea of ​​more sustainability, McDonald's? Every other restaurant should ensure that guests' trash is removed from the premises!!!! Actually, they should put all the garbage in bags and dump it on the counter while the restaurant is still open! 🤮🤮🤮🤮🤮🤮🤮 Taken today, July 31, 2022, shortly before 6 a.m., directly in front of the Konstablerwache/Große Friedberger Straße 3-5 branch.....

O.L Matador Ferrari Motor worked here therefore 10/10

I'm Italian and I was in Frankfurt for a few days, in the central area, and around lunchtime I decided to stop here at McDonald's. I didn't feel like looking for a restaurant or waiting too long, so I chose something safe and quick. The restaurant is located in a fairly central area, easily reachable on foot or by public transport. From the outside it doesn't look huge, but inside it is very spacious and on two levels. As soon as I entered there were a lot of people, but nothing unmanageable. Classic fast food atmosphere in a big city: a bit of noise, people constantly coming in and out, but everything quite tidy. I ordered from the totem because the line at the checkout was long. The totems work well, the interface is simple to use and there are several languages ​​available, including English (very useful if you don't speak German). I got a double cheeseburger menu with chips and Coke, and added 6 Chicken McNuggets. After ordering, I waited about 5 minutes, then they called my number. All quite quick considering how many people were there. The food was exactly what I expected, but on a positive note: everything was hot. The chips were crunchy (and salted just right), the sandwich was assembled well, no squashed sandwich or random ingredients thrown away. The hot and crunchy nuggets. So I would say that by McDonald's standards, it went pretty well. As for the seating: at first it seemed full, but when I walked around I found a free table near the window on the ground floor. The tables are cleaned quite frequently, I saw a couple of staff going around specifically to tidy up. I used the bathrooms before going out: there too, no problems, clean and functioning. Another plus: there are power outlets near some tables and the Wi-Fi is free and worked well. I took the opportunity to charge my phone and reply to a few messages. Overall I can say it was a great stopping point. Nothing "special" of course - it's still a McDonald's - but everything worked as it should: clean, fast, friendly staff, ok food. And when you're on the go all day, this is exactly what you need. I would definitely stay here again if I was in the area again.

Toilet access is complicated for people and children with disabilities. The thing that upsets me is that you pay for food but still have to spend money to go to the toilet. Someone is sitting there calling for €1! Of course, cleanliness is also desirable! You can pay for cleanliness but people sleep there and just charge. That doesn't work!

I ordered something to take away! If I liked something I was so annoyed. The fries weren't good either, too old and soft.

When ordering, something other than what was ordered was packed without comment because it was no longer available and various sauces/ketchup were forgotten. The tables were dirty and the floor was completely dirty.

Really remorseful employees. During the week, close 5-7 minutes in advance. And then cheekily claim that you can get food until 2:00 a.m. How stupid can you be?

Cold and tasteless cheeseburger. Not tasty.

Friendly and fast, although sometimes overwhelmed staff. Due to the very high capacity utilization, broken ordering terminals and long queues occur more often. Table service is polite and helpful. Lots of seating options also in the outdoor area. Unfortunately few options for families with strollers and very limited high chairs. Specials have often been unavailable recently.

I would like to share my extremely negative experience with McDonald's. First, the promised gifts were not included in the order - and this is not the first time. Secondly, the order was once again put together incorrectly so I had to go back and clarify everything. The dining room is very uncomfortable - the ceilings are so low that you feel claustrophobic. And the worst: The staff shouts at customers instead of helping in a friendly manner. Such behavior is absolutely unacceptable. I hope management takes these issues seriously.💩😭😰

The toilet is paid - minus the vibe. The staff is not polite, shouts and proves something. A homeless person walks around, begging for money (The general impression remained ambiguous

The staff is rude, shouts and freaks out. 1. They collect the wrong order, they don't want to replace it 2. They did not give the toy to the menu, and shouted at the child when she came to ask for it We wanted to solve these problems calmly, but in response we received shouts and dissatisfaction, threw orders at us and continued to shout...

ALWAYS DOUBLE CHECK WHAT YOU RECEIVED! I don’t enjoy giving bad ratings, but they gave me wrong items multiple times. First wrong burgers, and today green tea instead of black tea :((! It wouldn‘t hurt to pay more attention to the orders guys.

My girlfriend wanted to go to the toilet here while I ordered food for us. She was told in an extremely unfriendly manner that it would cost €1, even though she had put 50 cents in the container. As a reminder, we also wanted to order something to take away. Extremely unprofessional, unfriendly and extreme rip off!!!!! Then left without ordering

Used to be my fave McDonalds… mice’s roam around … and the service is very questionable.

Often very busy, but at least the scanners are working and things are progressing somewhat! We really like going to this McDonald's at Konstablerwache because you can sit outside. The staff also makes every effort to ensure that you can enjoy your coffee etc. undisturbed, although this doesn't always work because there are a group of people near the Konstablerwache who don't even shy away from begging at the table.

I can only recommend going to the McDonald's at Hauptwache. The furnishings there are simply better, cleaner and clearer and you are not discriminated against by customers. In terms of food and service, this McDonald's is perfectly fine.

I've been to different Macs, almost all over the world. And this one is quite good. Consistent menu, service and always my favorite burger. The staff is nice, the prices are ok, I love McDonald's!))

Bottomless! There was a power outage and then all the deep fryers were broken

The fries are still good, I didn't eat the hamburger so I can't comment on it this time.

I have been to this place several times and three times the food was served poorly and the attention of the staff leaves something to be desired.

I ordered from McDonald’s via the app and chose the delivery service. Normally the food here is simply brought to my table. But today the employee was very rude and called me loudly to ask what I ordered. After I showed him the order screenshot, he still didn't stop and continued to ask what I ordered. Is it because I'm a foreigner and he thinks I'm easy to bully? Or is it just discrimination? A really bad experience. He probably discriminated against me and thought that I didn't speak German.

Don't go to other mcdees, go to this one. I liked my big mac 🙃

Don't go to this McDonald's. Full self service. The sauce on the citizens is average, the tables are dirty and not wiped, the quality of the food is at the lowest level. You have to pay 1 euro to use the toilet. This is not the case at any McDonald's.

1 euro to go to the bathroom, if you already consume how are they going to charge you? And they didn't want to give me ice for my mother who has diabetes.

I remember closing the second floor

The McDonalds app never works for me ONLY HERE! Why is that? There seems to be a system behind it.

Food is good but unsuitable for disabled people who are not very mobile as there is no elevator

Here the cheeseburgers from lunch are still served on the tray in the evening...

As a paying customer, you still have to pay something for the toilet? Thanks no.

Worst McDonalds I've ever been. Cold food. Bad service. This franchiser should be removed

Slowly, very slowly everything there. Otherwise it's just a McDonalds.

Food repeatedly dry, almost cold, tasteless; I order food from the restaurant - I still get it packed to go. Really UNfriendly to the environment. Not recommended.

Your ice cream maker is working

I hate myself for being here. Fries in the deep fryer too short, nuggets too long.

To go to the toilet and just wash your hands you have to pay one euro. Besides, the food is not tasty

Some of the food is very dry and some of the machines are broken, otherwise everything is great with a great view

The tables are too full, they are not clean, the number of employees is low

Such a small shop but what's going on there is crazy and yet everything is perfect.

Every time you order something is missing or wrong

Fries were cold and not salted. You have to pay an entrance fee for the toilet. I find that annoying. Staff was nice.

The worst attention I received in all of Germany. The workers are very rude and unhelpful. Makes you feel like they can't work with people. The food was also still cold when we got it. Customer service -10000

A lot of shouting visitors and also fries are not salty not hot mostly not cooked at all

مطعم جميل الطلبيات سريعة لكن المكان مزدحم في مرات انتظار لي وجود امكان فارقه والحمام تحت ازا لديك اطفال لآبد مرافقتهم

Young people are being chased around - space always has to be taught. Too bad.

Disgusting McDonald's smells like horse stables and is full of homeless people. Nothing against the homeless but what a society Germany has become. Now it is no longer possible to drink a coffee in peace at McDonald's in the city centers

The first McDonalds in the world where the toilet is charged €1. In all other restaurants, if you have an account, using the tealet is free of charge. Shameful.

If you're up until 2 hours, you don't have to be up for 2 hours. What an unfriendly way to not let someone in at 1:55. Then you have to say we close at 1:55. Amateurs.

Normal Mc Donals, if you are going to have coffee to use the toilet, bring €1 that a man will ask you for at the entrance 🤦 For the rest everything is normal. The girl forgot the sugar and the stick 😂 It's McDonald's

Food wasn’t good. The chicken nuggets, fries and Filet-O-Fish were chewy.

The outdoor seating and the Zeil or Konstablerwache ambience are wonderful. Unfortunately, beggars are increasingly harassing people

Need to improve their services and branch clean .

You have to pay attention to your order because once you lose sight of it, you'll never get it again. Even if you have evidence. In addition, the restaurant is always full, there are rarely empty times. It is also dirty, the floor is sticky and the air is often stale. People with claustrophobia should not come here.

It's just a McDonald's in downtown Frankfurt. Attention is paid to cleanliness - you can see that, otherwise everything is friendly and typically Mecces

We were totally dirty there and the corner where we sat there never smelled like pee again

Basically a normal McDonalds. But when we wanted to go to the toilet, we weren't allowed because we ordered online and didn't get a receipt to show. The staff wasn't interested in the email we wanted to show from the online order.

Always take a good look at the packaging... I had something delivered to my home and the packaging was completely different than what I ordered. Instead of a chicken burger there was a normal hamburger. We also saved money on napkins.

Out of curiosity, I tried the mcplant nuggets and it was stale and nasty. I guess it’s hard to replicate the iconic McNuggets. Unfortunately, the plant taste is quite strong. Not a fan of the spicy dip, sour cream dip is ok.

Big tasty with additional beef and additional cheese ordered. There was no additional beef on it

On November 17th, 2024, I placed an order with my family at this restaurant. When we got home we realized they didn't serve us burgers...terrible attitude. They didn't put toys on the children's menu.

Toilets are dirty and an additional €1 is charged to use them. To be polite, I gave the toilet man €0.30 himself, explaining that I was a guest and ate at Mc'Donalds. That didn't sit well with him, he started complaining. I asked the Mc’Donald’s employees upstairs whether guests had to pay to use the toilets, and they said no. I informed the employee about the incident in the toilet. Not professional from Mc'Donalds towards the customers 👎🏻

Food and service were good. Pay to use the toilet. Very busy location. Tables were dirty, but trash was maintained.

The food was bottomless. The fries were cold and the nuggets were slimy and also cold. It tasted like they had been sitting around somewhere all day.

Basically an average McDonalds, just a little cramped. When I wanted to go to the toilet, I was asked for a euro because they didn't believe I had bought something, which was somehow understandable because I didn't have the receipt with me. However, when I returned with the receipt, the man inspected it for a minute before asking me about the order and, even though I answered his questions, accused me of not buying anything. In itself it wouldn't be a bad thing as I don't go to McDonalds to use the toilet, however I think it shows how much we paying customers don't care about McDonalds.

Overall, the McDonald's is very conveniently located, but that's about it. It's often dirty here. The burgers are cold and old. They have probably been around for a while. Hygiene is a foreign word here. People pick up fallen fries from the dirty floor and then go straight back to work in the kitchen without washing their hands. The toilets could also be cleaned more often. Additionally, these are not free for guests. Then there are the rats that come and go through the automatic doors. I asked an employee about it and they said there were so many and you couldn't catch them all. Overall, the quality of McDonald's food in general has declined quite a bit and it has become expensive.

The worst McDonald's I've ever been to. Dirty and then you also get cold food and when you go there and say sorry but it's cold you get the cheeky answer that when you order at the table you supposedly always get it cold. We always do it that way and we've always been happy with the service everywhere...But here everything is simply outrageous.

I've seen a worse one than that....ne again

Unfortunately the staff is disrespectful and completely incompetent

So, the food was good, McDonald's standard. But the employee on the phone, after I wanted to know whether the food would come after an hour, simply lied to me coldly. Nothing happened with the order status for almost an hour. I called and gave the order number. "No, we don't have an order with that number." When I asked if he had a number or twisted letter in it, I got a mushy "No, I do "I'm not stupid." Immediately after the phone call, the status suddenly updated after almost an hour of nothing happening and it jumped from 41 minutes to 28 minutes and "your order is being prepared". Lo and behold, when it arrived, the order number was in bold on both bags. There's a lot going on at the weekend, I understand. But lying and being mushy? It doesn't work at all. What's more, the nuggets weren't delivered, but instead two wraps instead of just one, but the whole sweet and sour sauce was there. Edit: there was NO chicken in the wrap I didn't order, just sauce and vegetables. No more words. All in all, unnecessary and annoying. Next time just don't lie and say the order was forgotten or whatever.

The team makes an effort and is always friendly.

Not good !!! Saw a mouse or rat today!!! Up there!!

Fast to deliver food after the order. Enough staff to cover the floor and delivery. Enough place to eat peacefully.

Ordering was a mess My fries were very salty and my burger was dry Ordered iced tea without ice and got Cola with ice

You can only wash your hands for free in the toilet if you have a receipt... This means that before eating you can only wash your hands for one euro, but afterwards for free. How is the hygiene? We don't even want to talk about Corona...

You can eat in the company of rats. appetite disappears instantly))

I understand that there is a lot going on, especially on weekends, and that things can't go perfectly. But that's not a normal amount of mayonnaise for a burger. are you crazy? I didn't ask for extra mayo

They gave me curry sauce instead of sweet and sour sauce and I had a nervous breakdown

Completely unhygienic. A mouse is running around in the middle of the room and no one is paying attention! Totally unsanitary conditions. A mouse runs around the middle of the hall and no one pays attention!

Impossible. No Happy Meal on Friday evening at 6 p.m. Hamburger cold. Staff totally unfriendly

Friendly service, very clean and a savior in every situation.

Unfortunately I forgot my beloved apple bag again today and just recently forgot my double choco bag. I'm really sad, I was really looking forward to it after work :/ Lattice fries are more like chips than fries, which is a shame.

Very disappointed visit to McDonald's this time. No cleaning services at all. Very unclean.

I probably wanted to pay at the wrong counter, luckily this employee waved the receipt out of my hand with a smile, without respect or politeness, and rudely said "pay the cash register". Last stay - thanks to great staff!

The worst McDonald's. The employees are negligent to the point of impossibility. They placed a completely different order under my order number. I went to investigate but they only gave me half the order. I am once again disappointed with this place. Everywhere else is much better than here. And it's always dirty!

There is currently no McDonald's branch there. How other companies also fell victim to the main station renovation. McDonald's should have taken care of that.

The staff there is quite unfriendly, especially the gentleman sitting in front of the toilet door

It seems that the owner has been changed these last weeks. Turkish music turned ON loudly Impolite workers at the cashier Food quality decreasing Mc donald group should have a control on this franchisee

You wait too long until the food is ready and you can take it with you

The man in the bathrooms who demands €1 to enter the toilet did not let me enter and in a very bad way, I did not have cash, another man who came in to use the toilet gave me 0.50 cents so that I could enter, embarrassing.

Man infront of the toilets demands money even though there is a sign saying it is a donation. He does not let you enter even if you have a reciept showing you have purchased food here. Definitely not a way to treat paying customers.

The burgers suck The staff very unfriendly The use of the toilets was below all standards. There will never be anything to eat there again for me...

The McDonald's has seriously diminished and people constantly say it's only to go and not for sitting down! At 9 p.m. take away only! It got very dirty everywhere with ketchup, leftover food etc on the floor and tables! "Hope it gets better again, burger was cold today! There is security staff on site on the weekend but unfortunately there are still not enough seats available! There is a lack of atmosphere, a shame! It's ok for a quick meal and a quick sit down