McDonald's in Frankfurt am Main

Unfortunately, this branch has gotten worse over the years. Every time, really every time (!!!) I place an order, it arrives with errors. Sometimes it's missing toys in the Happy Meals, sometimes it's missing drinks, or, like today, the wrong Iced Matcha Latte. While my complaints have always been corrected, it's noticeable that errors have occurred regularly. In addition, several "displays" for ordering today are out of order. It can happen... At lunchtime, I was able to order a Happy Meal for my son at the counter because the line was already very long. In the evening, my daughter just wanted to order a matcha and suddenly they said it wasn't possible at the counter. And the line was much longer and the parking lot full. Is one employee authorized to take orders at the counter and the other not? Added to that is the presence of the public, which the company can't do anything about, but I would install a few speed bumps in the parking lot to stop speeders.

What was wrong with the cleanliness today? Everything was filthy.

I've been waiting for my food for 40 minutes.

Bad joke... the Happy Meal box only contained the nuggets. The drink and fries were completely missing.

McDonald's is not what it used to be

There are employees whose backgrounds I don't know, and they treat people very badly. 🤢🤢🤢

It may be nice there, but if I have to follow people's work to check every bag again to make sure everything's there, I'd think about reading the receipts properly. Twice in a short period of time, things I paid for were forgotten. Thanks for nothing. Not a recommendation, and not worth the money.

One of the best McDonald's and the only one where I got the large chicken sandwich hot

Since all the ordering terminals were occupied, I wanted to order directly at the counter/cash register, but the store manager said, "Not here... only pay here... only order at the terminals." When I asked about the different ordering options, such as the app, drive-thru, terminal, or directly at the cash register, he said, "Not here, because everyone orders at the terminal, so why should he make an exception for me?" Huh...? Conclusion: I didn't order anything, I left, and I definitely won't be coming here again.

Unfortunately the tables are not clean

They take too long. I ordered a Coke Zero and it took 30 minutes, and there were four other people there. Not recommended!

Super friendly, attentive staff. Top-notch cleanliness. Best McDonald's I've ever been to!

Juice shop every time half is missing today it was the fries then called they said that's not right I packed this order myself I definitely won't order again

I've since switched from the McDonald's in Griesheim to this one - I thought every McDonald's tasted the same, but this one is 100 times better than the one in Griesheim.

I am very disappointed with this McDonald's because I really like coming here but the service is very bad. Firstly, we didn't get a receipt when we ordered. We then spoke to the employee who was apparently the manager and he rudely turned us away. When we reordered, they forgot to give us napkins and when I went to ask for napkins they told me to get some from somewhere else even though they were right in front of the manager and the employee gave napkins directly to the person in front of us. Which is why I am very disappointed with this McDonald's. Yours sincerely.

I drive to the mac drive. There's a really nice, blonde woman from Poland who has been working there for 15 years. I wish she worked there more often, and acquaintances and friends have noticed her friendliness! She's well-groomed and friendly. The ladies there are well-groomed and friendly anyway. But there's a really unfriendly, unkempt lady. She has a commanding tone and always touches the part where you drink from when closing the drinks. If you ask for something, like extra napkins or a wet wipe, she rolls her eyes or says, "Just for once..." she's the reason I don't get my coffee from there anymore. She's overweight, which isn't the issue here (I don't know her by name), but can she also take care of herself a little? Her hair, holes in her t-shirt under her shirt... And that tone of voice too! Hello... without us customers there's no sales, no revenue, no workforce, no labor needed, no money in our pockets! And I've endured it often enough; next time I get out of my car and want to speak to my supervisor!

Yes, of course, everything is fine. Thank you.

Whenever I took food out and came home, there was always something missing from the bag that was paid for. It's a shame that they never include napkins, whether it's for takeout or for there. The tables are mostly dirty, sticky, greasy

Unfortunately, our experience on July 24th at 11:00 PM was very disappointing. The employees working at that time didn't speak German – only English, which made communication considerably more difficult. A particularly negative experience was a blonde employee with a strong accent (presumably a Yugoslav accent) who forgot our ice cream in the machine and then simply called it a night without informing us. The ice cream we ordered five times was broken, and we had to wait a total of over 40 minutes – without any explanation or apology. This kind of behavior is truly unacceptable. We hope the team receives better training – both in customer service and communication. We live here in Germany, so one should be able to speak German, and I can say that even as a foreigner.

We were there today and waited over 40 minutes for an ice cream. My colleague had finished work and didn't tell her colleagues that we had ordered five McFlurrys. Nobody in that store speaks German! The boss should come up with something. The employees do whatever they want there. The boss has no control over his staff at all.

We stood in the drive-thru for 20 minutes even though there were only two cars in front of us. That's not acceptable.

It's Monday morning, and we ordered the breakfast menu with a cappuccino. The cappuccino was made first, and then, after about 10 minutes, the rest was served lukewarm. It's worth mentioning that only one employee covers the entire branch—worker exploitation at its finest!

The new garlic pepper chicken nuggets are absolutely fantastic!!! And the dips that go with them are also great! Regular Big Rösti - completely wrong 2 out of 3 times. Hüttengaudi (Big Rösti) is great, otherwise I only eat the double McRib here. Extra patty and bacon is often better than a second burger. A lot of mistakes are made; the technology here is slow. Orders are supposedly ready, but then nothing happens. A very nice older colleague often works in the drive-through.

The staff were very friendly! We ordered a McFlurry (large) with two toppings. We chose the chocolate sauce. The iceberg was manageable, and you had to use a magnifying glass to find the sauce. Plus, the wooden spoon made me gag... Conclusion: better to bring your own spoon and chocolate sauce.

A typical McDonald's. The McDonald's itself is clean, but there's often trash on the tables, and the tray carts are always full. You get your order fairly quickly, even when it's busy. I checked my order at the drive-thru a few times and found something was missing. I haven't had any mistakes with orders to eat in yet. The employees are very friendly.

I ordered two meals and they gave me one burger too few and the wrong drink and the wrong sauce

We were there on Saturday evening. Everything was dirty. Our order wasn't brought to our table as requested. When we asked about it after 15 minutes, we were given lukewarm food and told that table service wasn't available. The restaurant should also note this in the app. We won't be back!

The self-ordering station was out of service.

Cleanest McDonald's in Frankfurt, fresh food and fast staff.

The quality is getting worse and worse, and we're buying again... I got ice cream, it was just ice and had no taste. 🤮🤮🤮🤮🤮🤮

Disaster is still a harmless description. I ordered a Big Mac meal last Saturday and shortly afterward contracted salmonella. Thanks for that. You should be careful about what you serve people, given the temperatures we're experiencing right now.

Unfriendly staff, not very helpful. Coffee is served in mugs even though there are cups available. Simply a no-go. Restrooms are in the basement, accessible only by stairs. Not suitable for people with disabilities.

I just visited McDonald's and ordered two iced coffee shakes. What I got: two large cups, half filled with ice cubes, topped with ice cream and chocolate sauce. There was no sign of coffee or cream. Thanks to the employee with the long hair in a bun. He definitely did a great job. I paid for nothing. Never again. Incompetent employees.

Coke Zero was very very sweet!!!!!!!!!!!

Overall, the food is a solid four out of five — the standard level for McDonald's, no surprises, but no complaints either. What really pleased me was the service. Everything is clear, the staff is polite. If you decide to eat inside, there is a nice bonus: your order can be brought right to your table. The main thing is to correctly indicate its number when placing the order. It is also convenient that there is a parking lot nearby, and for McDonald's guests the first hour is free. A small detail, but very useful.

Horrible. From the quality to the taste. The meat is getting thinner and thinner.

4 terminals but 2 of them are broken. You want to order at the checkout and are told it is not possible... you sometimes wait 20 minutes for your food.

We celebrated a child's birthday. Everything was reserved for us as agreed. The staff were very friendly, and the food was freshly prepared. Thank you very much.

Received a completely different order. I only saw it at home. You're supposed to always check the bag. Not the first time they've forgotten something...

The food is OK, typical McDonald's. But this branch is the dirtiest I've ever seen. The restrooms are absolutely disgusting, and the seats are also very dirty, and it's 9 a.m. I wouldn't go here again.

Typical McDonald's. Not too crowded. Could be a bit cleaner.

So Clara and I wanted to share a McFlurry and asked for an extra spoon. We weren't allowed to, and we were told we had to buy an extra ice cream to get another spoon. I ended up having to eat with those wooden coffee sticks. Thanks again for that.

We like this one. It's always packed late at night at the weekend, but open 23 hours, so one can always grab dinner after a late night.

The staff is very unfriendly and won't help you with anything and it was the last time I was there

Girl that gave us 2 burgers on 30th of april add me on ig @armmangh

By the time I get my food, I'm starving. An impudence

has improved. cleaner. From 1 to 4 stars

there was an employee named jay his headset is bad and he is very rude

The employees are very unfriendly and uncooperative. What a world we live in where you order something and don't get what you paid for. A paper cup is offered as compensation. Very bad treatment, I won't go there anymore!!

It's a normal MacDonalds restaurant. Employees are nice. It is relatively clean, especially considering that it is almost always very busy. The food is prepared quickly. However, you always have to check that you get everything you ordered.

Thanks for the food poisoning :)

The branch with the highest sales in Frankfurt am Main, good parking, clean and cozy. Staff super nice and quick. The food is standardized and therefore always the same within Germany.

one of the cleanest and best. McDonald's in Frankfurt. probably the best I know. Still, I always find something to complain about. McDonald's is no longer the franchise it once was Anyone who likes McDonald's will agree with me. This magges is good. The staff is not perfectly organized, but on average they are extremely nice. The food is always great. nothing old, nothing strange, everything great. Location is great, easy to park and all in all my favorite magges

All I can say is about the Drive Inn, it's quick and the bags are complete, the employees are polite, I don't need anything more. --- Update 04/25: a McDonald's without Amex payment, therefore points deducted

Typical McDonald's. I liked the fact that the entire range of breakfast products was available even before 7 a.m.

I ordered myself a new Mcmeal in honor of the release of the Minecraft Movie, not only do they mess around with time, showing on the screen that the order is already ready, but in reality you need to wait another 5 minutes. So in addition to this, they are unfriendly, and instead of a collectible toy they just put a drink cap. I had to go to the counter and ask and in the end they gave me something completely different. The impression is terrible...

Under no circumstances... No service at the checkout under any circumstances. Unfriendly staff. Tends to be a dozen.. Definitely not April Fool's Day today on April 1st at 11:46am..worst McDonald Frankfurt..

A nighttime meeting place for partygoers to refuel before or afterward. Open 24/7. Update: Unfortunately, it's no longer open 24/7. Since COVID-19, it's only a drive-thru at night.

It was okay so far. It's a bit of a shame that the tables aren't always tidy. But otherwise it was good!

Absolutely amazing that you can only order from the machine! It's terribly inconvenient when all you want is a coffee and a cheeseburger. Food isn't worth the price anyway, and there's no service at all! 👎 The golden M is dead for me!

Small atmosphere but quite nice. Clean shop, unfortunately a burger would be forgotten when ordering but it could be sorted out easily.

The food was really hot and good, which rarely happens in these restaurants. Staff was friendly.

No option to pay in cash and you are directed directly to the self-service machine, we left straight away because we knew there were others where that was possible, the joke is, you can order directly via MCdrive and pay in cash XD

It would be great if you also got the food you ordered. You pay for a double burger and only get a plain one in the right packaging and there is also a wrong wrap on top.

Yes, I can recommend that, but sometimes it's too loud for me to eat.

Opening times are incorrect. Sunday shortly before eight: closed

The employee took another look at our order when we picked it up to see whether the 6-piece nuggets were really inside and said yes, great. We arrive home, what's not inside. The nuggets. Just a cheek and lost 700 points for nothing. So always check, even when employees look in. The sauce for the nuggets was there, but the nuggets were missing

I was here two time and got food poison two times .

The slowest McDonald's in Germany Today I was in the restaurant. The impression is slowly being confirmed here too. Hardly any guests, but I still have to wait too long for a standard menu

It's just McDonald's, what can you expect?

So unfriendly service employee which insults guests and menagers who say when don't you like to come here

Unfriendly staff who is on the Mac Drive I ordered online and he didn't want to serve me then I asked for the boss and a woman came and she served me and I complained to antisocial and that's exactly what happened now

Where is the vegan ice cream man?

With every order something is missing or was delivered incorrectly

Unbelievable smell of urine in men's toilet. You couldn't even breathe there. I ran out and immediately reported it to the employee, but he didn't seem to care. Then his supervisor came and he was even worse. So just juice shop. Unfortunately there are no negative points here

Eating like McDonald’s but the McDrive took forever. Maybe normally at half past three at night.

The toilets are a complete disaster, the smell is unbearable and the general cleanliness is catastrophic. The food also leaves a lot to be desired!

McDonald's is always a reliable choice when you want good food quickly and easily. The menu offers a wide variety, from the classic Big Macs and Chicken McNuggets to new, innovative offerings. The quality of the food is consistently high and the prices are fair for the portion sizes. I find it particularly impressive how McDonald's caters to local preferences and regularly offers seasonal or country-specific menus. The modern design of many branches and the uncomplicated ordering options - whether via the app, order terminals or at the checkout - also make the experience pleasant. The staff are friendly and efficient, and service is quick even at peak times. Whether for a quick snack, breakfast or a leisurely meal with friends, McDonald's is always a good choice.

Nice parking area. Food isOK, but a bit crowded and not always clean, specially the toilet is very dirty. In winter its pretty cold inside, heating is not comfortable

Were gestures to eat here, the food had nothing to do with the typical taste??? The hamburgers were slapped together and very dry. The fries are actually the reason I don't go to BurgerKing, even though the deff. have juicier burgers. Even my 8 and 15 year old children didn't like it. Not to mention the general mess 👎👎👎

For me, the meat patty is simply missing from the burger, it was simply forgotten. Disaster, I'm really angry

I ordered table service via the app Table number is 43 The waitress kept calling out the order number, which I don't have. In the end I realized that it was my order and she said very rudely that you don't have such a number (43) and that I should take the sign. Before that, table service always worked Maybe it's her first day or is she doing moonlighting? I understand that you don't know about table service but then she was rude and rude to me even though she was wrong. That's not okay at all

I have ordered here 3 times now. Each time several things were missing or wrong. On the receipt it says 2 cola, I get 2 sprite, ordered flurry with caramel and smarties, get flurry with chocolate sauce, in the couple menu with 2 burgers, fries, nuggets and apple pie, nuggets and apple turnover were missing. Never true. And then they put a bunch of sauce on it that would be enough for 5 burgers... so even fast food has to meet certain expectations, the place doesn't run properly

Order placed once (lieferando). Money deducted twice. Nobody can be reached so bad luck. Ordering online from them is catastrophic

Actually good. I don't think it's a good thing at all that you can no longer go in at night and have to order at the drive-thru (even as a pedestrian). If it were different I would give it 4-5 stars Since you can go in at night again, it's great 👍

So you can't go wrong anymore. Sour cream was forgotten, the netted potatoes were ice cold, my Big Tasty was ice cold, the double cheeseburger was ice cold and had no onions or mustard, but the 6 nuggets were burning hot. I called 7 times to complain about this, unfortunately no one answered the phone. In general, apart from the nuggets, the food had a very unpleasant bitter aftertaste. Why did I actually wait 10 minutes at the McDrive counter?

McFlurry best nice full nice lot cookie dough Toilets a bit whack

Always busy, so sometimes not very clean, but still quite fast delivery.

It was better before. It doesn't taste like it used to, it's prepared carelessly. Long waiting times.

I've never experienced anything like this in a McDonald's. Whoever has responsibility there does not belong in the management level. I was there last Saturday it was so full and they couldn't handle that amount of people. Either you hire more people or you draw a line somewhere, but at some point there were so many people waiting and no one was served. Those with a lot of orders waited a long time. Our order took over an hour and a half. Outside, the cars were waiting everywhere. Some people didn't get any more orders because they wanted to close even then. So I've really never experienced anything like that. Especially on a Saturday you should have enough people there to be able to counteract something like that. So they really left a lot of sales behind.

Do not order there online or via Uber! We got 3 of 7 items delivered... unbelievable. Unfortunately, it's not the first time that things are missing. I would prefer to give 0 stars.

Used a voucher and didn't receive my burger. Thanks for nothing. 12€ for a small fries and 6 nuggets. Day gone. Best regards

Everything's cool, there's always ice cream

The food and the McDonalds itself are great on weekdays. But if you order something via Uber Eats on Sunday evening, it is inevitable that a) you will always get the wrong product and b) the driver will not find your place of residence correctly. Hence a sobering 3 stars.

You can't ask anyone for help, everyone is rude in their treatment

Food 10/10 - best McDonald's ever in the area!! Food is always hot and fresh. It's quick and tastes amazing. I don't understand why there are only 3.5 stars here. 5/5!!!!

Not particularly clean Matching cutlery not available Staff not friendly Thank God there are other branches Not recommended in my opinion!

Very unfriendly, annoyed employees.

Train station toilets are cleaner and smell better…

Unfortunately I got food poisoning here