McDonald's in Frankfurt am Main

Worst, never come here. 1. Eggshells still in the McMuffin -> I'm going to file a complaint with McDonald's headquarters. 2. The packaging is extremely poor. Half the packaging is empty. 3. The McMuffin packaging is also poor. There's about 1/8 of a bacon in the Bacon Egg McMuffin. Hahahaha. The hygiene is beyond words. You can tell how sanitary they are just by looking at the eggshells still in the McMuffin.

The staff there urgently need basic training (breakfast).

This used to be much better. My Hamburger Royal TS was cold. The meat crust was burnt. The cheese was cold and not melted. The little uninvited guest doesn't improve the experience. (See video) That's a rat, doesn't anyone see that?

Breakfast at the airport is McMorning~ There were fewer people than I expected, so it was spacious~

Well, you shouldn't have opened the store today at all. Half the menu was unavailable, and what was served was almost inedible. The fries were cold and soggy, the Big Mac lukewarm and dry as the Gobi Desert. The Royal TS was out, so I ordered a Royal Cheese instead, which wasn't related to the Gobi Desert, but had apparently spent the evening in the fridge... With the crowds and the throughput, it should be possible to offer reasonably freshly produced goods.

I'm sorry, but this is an absolute dump. We placed our breakfast order shortly after 10 and decided to pay in cash. The cashier was incredibly stressed because she said they were busy, which wasn't the case. She told us at the beginning that we had to wait a moment so we could pay. She left us standing for 20 minutes and told the other employee that she wasn't allowed to take our money. Everyone else who placed their order after us got their order, of course, except for us. She left us standing there until 10:30 sharp, on purpose. At 10:30 she said to her colleague, "NOW you can take the money," and closed the breakfast service beforehand. She then took over the cashing herself, looked at the note and, in an absolutely annoyed and disgusting manner, told us that breakfast was over and she was just leaving 😂? What kind of inconsiderate and disgusting behavior is that? If you don't like your job, then please just stop doing it. I hope this message goes to management and that you get a warning or, even better, termination. Intentionally not cashing customers so that you don't get your breakfast and then treating them like that is absolute misconduct. The situation was on October 25, 2025 at 10:30 a.m. Female cashier with dark hair.

The branch is on the second basement level of the City Mall, near Terminal A. The location on Google Maps isn't really accurate, so I had to search for a long time.

The large cappuccino for €4.29 was, unfortunately, a complete joke. When I received the cup, I initially thought it was empty because it was so light—there was hardly any contents.

Super nice service! We had to hurry because our flight was due to arrive very soon, but the staff worked extra hard to get us there on time! Our kids were even able to exchange their Happy Meal toy because they wanted a different one. The food was standard, what you'd expect from McDonald's, but the service was relatively good!

I have ordered food with Cocacola, they have filled cocacola cups with ice aside and they are waiting for orders. My Cocacola was completely water because it’s been waiting with ice for while, when i asked to change it, the stuff made fund of me and spoke to me a bit harder and one other lady said this company should bring us bottles instead of the machine. This made me very sad and embarreses in front of the other customers in the hall. Last time in mcdonalds

The service was extremely unfriendly, and we didn't receive our €5.70 change. We ordered from the terminals and paid in cash at the counter, as my father, who is from the USA, wanted to pay. A very unfriendly lady came to us and said that food isn't brought to the table here, but it wasn't exactly the case. She then charged us and didn't give us the change. So, all in all, an unpleasant situation. The food was otherwise good.

Warning: Food poisoning. We ate here and my boyfriend had a burger that tasted strange even while eating it. This resulted in severe food poisoning! We vomited all day, so we were unable to leave our hotel and even had to extend our stay. We'll never come back here. We completely agree with the other reviews regarding the lack of hygiene.

Unfortunately, they don't always have everything on site due to the high demand, but I've never had problems getting a seat - otherwise, it's just McDonald's

Food waited a long time but still cold, service unfriendly, preferring to talk to each other, protective

عالی بود McDonald's was very good at this branch. 😋👌

I asked if the cheese was plant based in the McPlant burger and 2 workers told me it was. So I ordered it. But while waiting for my burger to be made I had a strange feeling so I checked online and saw that it wasn’t. To be honest this is partly on me for not thoroughly checking beforehand. I was in a hurry to catch my train and thought of asking as the quickest option. I told them the cheese had dairy and the manager came and made sure I didn’t get cheese in my burger. The reason I’m writing this review is that no one took responsibility for this. I told the manager that he should probably train his staff better. But he insinuated that it was my fault for not checking the ingredients before hand on the screen (which I didn’t know I could do). Anyways, all this to say: be more professional. If you don’t know, double check rather than give whatever answer makes your job easier.

Standard MC was a stopover on the way to Frankfurt Airport. We landed at night, and luckily, MC was nearby.

Incompetent, except for the manager. After problems with the app, I had to discuss things with several unfriendly employees without any help or support. Absolutely terrible service.

On Tuesday around 5:00 p.m., we visited a busy McDonald's restaurant. We placed our order via a terminal, as recommended. We chose the "dine in" option and paid cashless. Our order was served at our table within five minutes. I've never experienced such speedy service at any other restaurant. However, the staff seemed unmotivated, and the restaurant wasn't neatly organized.

Service is much better again thanks to experienced staff. Soft drinks are finally available for breakfast, and the homeless problem has improved somewhat.

Unfortunately, it was very dirty, with food lying all over the floor and seating scattered everywhere. I wouldn't recommend it!

You can fortify yourself here before your flight.

This is simply disgusting, the hygiene is lacking, the store should close down. I saw a mouse in McDonald's today at 3:50 pm, disgusting, I lost my appetite, the health department must come by.

Very unfriendly and rude staff and old depressed decoration👎

For the second attempt, at the end of this day everything was in order✈️🛫🛬

Risk of confusion! Here are photos of the McDonald's in Terminal 2 – but that's not the one on the visitor's terrace! The large one with the adjacent McCafé and children's playground in Terminal 2 is only open until 10 p.m. daily!

The staff there are so unfriendly if you speak quietly

I ordered breakfast this morning and had to wait a full 15 minutes for the food, especially for an airport meal. Way too long! When the food finally arrived, three drinks were missing, and the large cappuccino was smaller than the small cappuccino. There was a hair in the Sprite that was ordered later. The manager was also arrogant and asked me what I wanted. That's completely unacceptable! Better avoid.

The food came very quickly. Staff very friendly and competent. Therefore 4 stars.

By the way, it's fast, good and low budget.

On July 28th at 11:30 p.m., four self-service ordering machines were out of service because they had run out of cash register rolls....Can't they be replaced???

Being told that your food is ready and then having to wait another half hour until the foreigner from Ouagadougu notices you and waves you off so that the food is finally coming has nothing to do with the busyness of the airport.

Disappointing and disrespectful treatment of young customers – 0 out of 5 I called McDonald's at Frankfurt Airport without knowing it was a branch inside the airport. I'm a teenager and wanted to order food for my parents and me. An employee answered the phone, and I politely asked if they offered home delivery. She replied, "Yes, of course, just order." So I started ordering – first for myself, then for my parents, who were sitting next to me. Suddenly, she interrupted me and said something like, "That's enough now, you won't eat it all anyway." I was surprised and told her I was ordering for my parents. My mother overheard the conversation and joined in. She asked why people spoke to customers like that. The employee suddenly changed her tone and said, "By the way, we don't deliver. And we don't accept orders from children." Then she simply hung up. I find this behavior completely inappropriate and disrespectful. If they had said from the beginning, "Sorry, we don't deliver," or politely pointed out, "If you're a minor, please have your parents call," everything would have been fine. My parents would have simply taken the order. But letting me order first, then belittling me, and finally fobbling me off with, "We don't accept orders from children" – that's simply unprofessional. I'm not a small child and I want to be taken seriously – especially when I communicate politely and clearly. That's not how you treat customers, young or old. Conclusion: 0 out of 5 stars. A very disappointing experience.

Ice cream machine is broken as always

One of the good places to wait for passengers and have a drink and relax. You can either pay by credit card or pay at the counter.

Great. Great employees, garbage is cleared away immediately, everything came completely

It's large and has plenty of tables. The vending machines work quite well, and it has a McCafé and a small children's area. It has plenty of staff. Unfortunately, since it's located inside the airport, it seems a bit "dirty."

Big Mac and apple turnover were forgotten when ordering.

No customer service. Weird behavior with international travellers

ALL machines broken, nothing works at the cash register, staff speaks broken German: "No order possible" 👍🏻

Why is there only terrible McDonald's food on the terrace now? Why do I have to put my kids through this when they want to watch the planes and would love to eat something? Has McDonald's pushed out all the restaurants in the food plaza? Really terrible.

The owner apparently doesn't need any sales. I stood behind a family from abroad for 10 minutes while ordering. Very normal at an airport. What isn't normal is that four employees, including the shift manager, are standing next to me, doing absolutely nothing but not deeming it necessary to take my order. So I left again. 👍

Classic experience nothing else

I was there last year, but forgot to leave a review last time. The staff are quite friendly, and the food was good too. If you get off the plane hungry, it's nice that at least McDonald's is still open so you can get something to eat quickly.

Nice seating. Unfortunately, there were no windows and no real light. What struck me as particularly tragic, however, was one unfortunate incident. When I ordered a hot apple turnover, I was told upon pickup that they were out of apple turnovers and I could only have a vanilla turnover. So far, so good. I bit the bullet and took the replacement. However, just a short time later, I witnessed a customer after me actually receiving an apple turnover. This very disappointing experience was not even made up for by the mediocre vanilla turnover. But it's a McDonald's, you can have it if you can live with the fact that it's fast food.

It would be nice if McFlurry's plastic spoons would come back. The wooden spoon has a bitter taste. While you could still give the ice cream to a plastic spoon, these days you just get that disgusting wooden taste when you order ice cream.

Friendly and very attentive staff.

Refers to the branch at the regional train station. 13 minutes for a toastie? Three people serving food that doesn't even come every minute, and then understaffed in the preparation? No lie: one person picks up the burgers and bags them, the other stands next to them, takes the bag, takes a step, and hands them out. The third person watches. McCafe isn't staffed either. That's not the problem. Just help the colleagues in the kitchen. Let's not even start on friendliness in general. Things are different in Terminal 2.

Very unfriendly staff, cheeseburger very cold, fries as well. The lady at the counter didn't want to change my wrong Coke and made such a fuss... Plus, I ordered a donut afterward, which also wasn't fresh.

It's not what it used to be! Thumbs down

A cheap alternative to dining at the airport, especially for large families.

No, absolute chaos, it took forever and the staff was so overwhelmed with everything that everything that could go wrong went wrong. From ordering to preparation to serving. Nobody knew what ordered or who got what. Never in this restaurant again.

We were there to eat on site, a needy person politely asked me if I could buy him something. I did it, he was sitting on a corner cat. While he is eating, an employee comes, says something to him and he walks out of McDonald's with his head bowed. I asked the employee why he wasn't allowed to eat here? Then there was only an order from the boss. When I asked the boss I would like to speak to him, no one came. It won't hurt the branch if a few fewer customers come, for me it's not humane and that's why I won't visit again!

Very beautiful, organized and comfortable space. Always clean. Super fast service, different flavors and alternative options on the menu. Great!

A dream! And definitely worth a trip. A very special view, taking the AI ​​train from gate to gate for free and then drinking a €2 cappuccino with oat milk (and free chocolate almond with your coffee) at McCafé + staring at the airfield……….. The person next to me even wanted to give me a cheeseburger - so nice! What more could a person want??????

40 minutes waiting time for 3 drinks and a fries, without huge queues when ordering is not acceptable.

Unfortunately only breakfast at breakfast times, which is overpriced and wasn't even really warm. The places weren't clean and there was rubbish on the tables everywhere.

A friend had a Mc rib and then had to throw up. 🤮

The size of the largest McDonald's in Germany is impressive!

I had ordered a donut that was old, took a bite and wanted to give it back, then the employee pulled them all out and touched them all and said it was normal, they were all so tight. No understanding and unfriendly!

It's McDonalds and you get the food you know. So everything is fine. The location was difficult for us to find.

Food quite OK. Is prepared quickly. However, the service staff do not understand that the child wants to choose his or her own happy gift. They said there was only what was put in the bag. You can simply hold out two toys to the child and he or she will choose one. It all helped

Very clean and tidy! Highly motivated staff.

Do 1 day vomiting food poisoning or poor hygiene

Very kind and friendly employees. Clean and nice McDonalds. The menus are rich.

He's like everyone. Yes, in general it looks clean normally. They tend to be friendly. I miss a better coffee corner

Despite the best breakfast time, the McCafè was not in operation at 8:30 a.m. This was not pointed out during the ordering process at the terminal. So instead of a great barista cappuccino, we got a cappuccino with concrete foam from the vending machine - and for the same price (which I would also find ok for barista quality). My learning: check beforehand whether the portafilter machine is in operation.

Frankfurt Airport has two McDonald's. The one located in Terminal 2 is the best equipped and also larger. It is located on the top floor, with a play area for toddlers, a brunch-relaxation area with a view of the runways. It's better in summer because the terrace is open for photography enthusiasts.

Vending machine coffee at Starbucks prices with no indication that the fancy portafilter machine is not in use. Not cool.

Apart from the fact that McDonald's breakfast everywhere, in every branch, absolutely sucks 🤮 I also think it's really shitty that you can't get anything else before 10 a.m. Not even a milkshake!

I'm really disappointed because I didn't get everything I ordered. I was missing three burgers and since we were in a real hurry, we didn't see what was missing until we were on the train. Now we're driving through Germany hungry and McDonald's has once again got something without any service. Mucho grazias, we think it's great. If I could I would give minus 5 stars. :(

Cold fries, small burgers, nothing new!!!!

Didn't dissapoint and is a reliable place to get a decent coffee. I like the breakfast options but the rest of the menu is less exciting and often bland.

I wanted fries but got fried hair

Table Service cannot be selected at the counter because employees have manually removed the corresponding tool

The woman at the checkout is very rude and can't do her job and doesn't say the price or discuss it. She has glasses on and is small. I wouldn't actually give it a star

No straw for customers and incorrect menu output. What is ordered: Double pack of McMenu with 2x McRib. Output is: 1x McRib and 1x Hamburger Royal Cheese. Employees are not helpful

Satisfied. Hamburgers are not my favorite. Still OK

4:30 nice that it was already open. However, the Franzbrötchen was very disappointing. For €1.79 a half-unbaked, raw-tasting loaf. The simple coffee was ok.

After it was remodeled there is now more space. And it is made modern. The prices are ok. Unfortunately the coffee isn't that good. As I know it from McDonald's

Busy, but the food is hot and the place well organised and clean. I also can't thank them enough for finding my mum's handbag that she left behind the night before

Often with large orders there is something wrong

Generally disappointed by fastfood like McDo, but this was by far the best experience. The new mc B burger was fresh, tasty meat. Really not what I'm used to. Very clean place, and the staff (mostly female) was very cheerful and friendly. Great management of this place! Located next to the car rental desks.

Convenient free shuttle bus to airport. Clean comfortable and modern designed rooms. Perfect for early morning flights.

The employees are completely useless, 1 works while 5 watch.. These employees are not even fit to work at a McDonald's, they always close 20 minutes before closing time. The products delivered are most of the time wrong. The service and employees are pathetic as well as rude and arrogant

Incredibly slow. Not crowded. Just uncoordinated and slow...

Prepared quickly and fits perfectly.

Always annoying - while you wait, you can watch as one or the other employee prefers to feed their cell phone and show commitment instead of joining in, serving and relieving the burden on their colleagues. You spend more time and more energy NOT working. Such a general loser attitude. If you think you're too good to work or think you're too good for a decent job, then you should leave it alone and be consistent enough not to live at other people's expense. It's hard work, but acting like a complete idiot shouldn't be an option!

Terrible! cinnamon roll was cold. The cinnamon roll I ordered for breakfast was cold. This was the first time I had eaten at McDonald’s from various countries. Another English-speaking black lady wanted to spend money on dipping sauce, but there was nothing she liked. She wanted a refund, but the clerk refused to refund her money. After two people changed, no one paid attention to her. Finally, she went to the counter to find another one. After complaining, the money was returned to the black lady. The black lady said you can't force me to buy something I don't want. Germans have a terrible work attitude. They even refuse to refund money at McDonald's. There is no service at all and the bread is cold. Usually McDonald's employees are very friendly, how could a German McDonald's be like this? This is not McDonald's at all. Tourists please be careful.

The place closes five minutes before the end of opening hours... Even if an employee is asked to open it again, this is refused. Even for a bus driver who has been on the road for a long time.

Food is getting worse and prices are getting more and more expensive. Sometimes I don't understand why you even go there.

It is a darty place with a very rude service.

Nicely located near the visitors' terrace

The food was what you would expect from a typical McD. What made the place different were the staff. With my phone out of charge, I was scrambling to get enough juice to board my train, the staff were very helpful and took the time to set up my charging connection too! All these despite the language barriers.

Previously the WORST McDonald’s ever with Luke warm food and the absolute worst Fillet-o-Fish I’ve ever had - today denied entry 15mins before the 1am closing time!!!!!! Absolutely Pathetic service. Hate that this is the only place open when I finish work late at the airport!

Directions: Arrival A, down the stairs, past the lost property office through the glass door, where you go to Sixt and other car rental companies, keep right there.

The food as always is very good but the service and atmosphere are not very excellent so to speak.

Unfortunately, not all of the products we ordered were given to us. Due to time constraints, we were unable to complain immediately. Seems to be a scam at McDonald's airport.

Ordering went quickly. However, quality and cleanliness left a lot to be desired. However, we were able to leave the store without any food poisoning or illnesses.

A completely normal visit to Meggen, the service was completely normal + the waiting time and the food was also OK as you are used to at Meggen. So it doesn't always seem to be as bad as many people write here.