McDonald's in Hannover

Today it was unbelievable, we ordered online and had to wait 3 hours for the food. When I called I was told they were waiting for the driver. Food totally cold. N in online not here again.

Terrible service. The numbering of shifts is not respected.

I WANT TO LEAVE A REVIEW!!! 😒😡😡 THE ORDER WAS MADE ON 1.1.25, SELF-SERVICE CHECKS 2-3 ARE BROKEN - NOT WORKING. WE HAD TO WAIT 45 MINUTES, WE WERE LATE FOR THE TRAIN WITH THE CHILD!!! SO THE CASHIER WHO STANDED OUT AND SCREAMED 😱😱 . IN GENERAL, it’s good that I checked the order and those who are in a hurry are not reported. THEY DID NOT GIVE A GIFT TO THE CHILD, AND HE COULD NOT FIND A COKE FOR A LONG TIME. I DO NOT RECOMMEND THIS ESTABLISHMENT!!! 1 POINT I WISH THIS ESTABLISHMENT IS CLOSED IN THE NEW YEAR!!!

Under all hell. Food cold and MC Rip almost no sauce. The M Burger was also a disaster. Too dry and cold. The store stank and there were a lot of bums sitting around. Something like that should be checked. If you don't eat anything, you're thrown out. I worked as a manager at McDonald's and Burger King myself. I've never seen anything like that. NOT RECOMMENDATIONS It was the third time

So tomorrow morning there are apparently completely incompetent people at work... 20 orders and it takes ages until an order is placed. The employees just stand there and look stupid and every 5 minutes an order goes outside while 20 people are waiting for their order... In my opinion, the job and service were completely missed... it works at night and 19 times faster

Waiting for hours. You can't make food in 5 minutes

I can ignore the fact that instead of a cocoa you get another customer's cappucino and have it replaced by a visibly annoyed employee. To put it in Susanne Daubner's words, the fact that you charge 50 cents extra to enter a toilet cubicle smeared with feces, where the feces really hangs everywhere (even on the door) and, to make matters worse, there isn't even soap available for washing your hands : Bottomless. If the toilet you pay extra for is at least clean, that's fine. But I've never seen anything like that in branches on the highway, where you could come in without a receipt and without paying extra.

Small, no machines for ordering, not cozy, in general, if you are very hungry, you can come in

Simply an outrage. At first the staff is unfriendly and simply orders fries for me instead of curly fries without asking. Then the man is unfriendly and talks to me in an annoyed, aggressive tone. The crowning achievement was the totally sticky and inedible wrap. I'll never go there again.

Worst McDonald’s I’m my life! Was waiting for 2 burgers for 20 minutes considering that there was not big queue. Asked manager to hurry up but he just laughed of the situation(((

The large portion of fries we ordered was half empty. Mc Plant nuggets were bone dry and the Mc Plant burger was topped with an excessive amount of iceberg lettuce. Even as a gift it would have been too expensive. The service was grumpy and the toilets, which you have to pay to use, were in an unacceptable condition! With one of the worst McDonald's branches I've been to!

Long waiting times and unfriendly staff

Such an incompetent team. Even if there is football...there is no branch manager and everyone is overwhelmed. Half an hour for an order that has long since disappeared from the screen.

10* for friendliness and above all humanity. I have never experienced anything so nice in any other golden M before. I had problems with the app and couldn't order my favorite burger using my points (which are about to expire), even though it was available. Thank you for the delicious big tasty. Merry Christmas.

I ordered a burger menu. After 1 hour I got stomach cramps and was out for 2 days. Thank you very much for nothing

My son ordered and paid for a menu on December 13th, 2024 at 6 p.m. His food wasn't finished, his money wasn't given back, he wasn't taken seriously by the staff. It was only when he asked outsiders for help that his food was created through force. Outrageous!

Walked around 20 mins. Couldn't find

I had an extremely disappointing experience at McDonald's today. I ordered my food and paid via a self-service kiosk. When my number was called for pickup, the employees took my paper receipt, threw it away and gave me the wrong order. Upon my request to give me the correct order and repeating my order number (since I no longer had a receipt in hand), they asked me to repeat the entire order from memory. I ended up leaving the restaurant hungry. This kind of customer service is absolutely unacceptable.

WORST EXPERIENCE. No service at all. This place was my only chance to eat during a long commute, and I had a very short break and politely asked employees to make my order quicker but they said everyone waits. I explicitly stated how much time I had, and asked to give at least fries and drink, they ignored it and were giving other orders - exactly fries and drinks! I had to leave without my food paying money for nothing and having to stay hungry.

I'm writing because I was kicked out yesterday because I came with a cat and he always eats with me. The employees of the restaurant asked me for some stickers next time I will come with animal rights activists.

The large portion of fries was rather a large packaging and small content

I waited a very long time for my order, coffee and roll could not be given out for about 15 minutes

It would be nice if you got what you ordered. Especially at a train station where you no longer have the chance to have it redone because you're gone. You made a lot of money from your stupid customer.

I visited this restaurant and was very disappointed with the quality of service. Orders were continually mixed up on both visits. The first time the wrong sauces were delivered, and the second time the sauces were completely missing until I checked the bag right at the point of delivery. An employee refilled the missing sauces with an extremely unfriendly expression on his face without even apologizing. The French fries were leftovers - there were only small fragments in the bag instead of a real portion. The bag itself was crumpled, as if it had been taken out of the trash. Additionally, the order is marked as “finished,” even though it is often not assembled until much later. What struck me as particularly unpleasant was that the employees clearly gave priority to the delivery drivers during the distribution process, while normal customers had to wait. This is extremely disrespectful. Such behavior towards customers is completely unacceptable and the restaurant should reconsider its work standards. I definitely won't come back with such service.

It used to be good. Were there Saturday night. Loud cell phones, everything was dirty, there were no trays left, so they gave us a bag, we gave the fries back twice... The third time they were still sticky. Toilet costs money and is still overcrowded with strange people and people waiting for their train. In the future we will only go a few meters further to BK. It's a long wait and it's not particularly good, but it's still 100 times better than this McDonald's

It's a fast food restaurant - you go there, order and realize you've received the "chicken nuggets" instead of the more expensive planted alternatives. I'm incredibly angry. It couldn't be worse.

Lots of staff but poor performance at night

Arrived with a 30 minute transfer time and went to McDonalds for a quick snack, as we can always expect relatively consistent quality. I then ordered 2 burgers at the terminal and paid for them straight away. I waited for 25 minutes - until finally there was no food but the connecting train. I gave the order away to other customers and they probably stood around for another 25 minutes without success. Recommendation: If you can't get the volume of orders at a train station to be processed without such delays, you should perhaps permanently turn off 1-2 of your 10 order terminals, prioritize the orders differently, don't let employees chase after lost orders 5 times or simply "fast food " remove from the description of this branch.

Is it common for the branch manager to ask the guest at the counter what he needs and then turn around without a word and continue to have private conversations when the guest says that the burger (order 260) is shown as ready and is ready to be served 50cm away from the branch manager. As I write this, I realize that he might not be allowed to pick up a tray. I have never experienced being actively ignored as a customer.

The service was kind of strange, when I ordered food through a machine, I didn't take the number with the order, I only took the first one that was printed out, and then while I was waiting for the order and showing them this paper, there was a problem because I didn't have the number with the order and the staff tried to make me look like an idiot, even showing me on my bank statement. I won't receive my order if I buy from here, so I don't recommend it

After waiting 20 minutes for the order, we asked why the order hadn't come and it was simply forgotten. After an employee insulted us that we weren't special and had to wait like everyone else, luckily another employee came and listened to us. She then quickly slapped the food into the bag, but when we got home we noticed that two burgers were missing. Absolute cheekiness.

Echt schlechter mc Donalds alle Mitarbeiter unhöflich vergessen bei einer kleiner Bestellung gefühlt alles wollte nach einer Soße fragen weil sie es vergesse hatten meckern das sie keine Zeit haben echt respektlos mit abstand der schlesteste Mc Donalds .

The classic McExperience™, when it comes to cuisine you know what you're getting into. But big praise goes to the friendly staff and especially to the manager, who stood protectively in front of her employees when a customer approached her stupidly.

Food has been swapped, homeless people are hanging around and eating leftover food from other people. The staff can hardly speak German and they hardly understand you when you ask questions. Worst McDonald's I've ever been to!

The food was okay, the prices are of course too high and the employees usually don't want to do their job or come into contact with people

I think it's nice and the food is good, quick, I recommend

I was eating there today and only got 2 of 3 sauces and one of them was even the wrong one... the woman said to the man who packaged it that he should make sure that everything was right (he wasn't) I'm angry! 😡 If I could I would rate the service 0 stars 🤬

I've eaten at this McDonald's twice now and have had terrible stomach pains twice. The employees shout at each other and you have to pay €0.50 for the toilet, even if you ordered something there, ridiculous. By the second order, my cup that had my Sprite in it was soggy (probably from standing for a long time until the order was complete) and you could actually throw this cup in the trash because you could barely hold it. The fries were cold and totally green in several places which was absolutely disgusting. The burgers were carelessly thrown into the packaging and I didn't even get any napkins. I waited almost 30 minutes even though I only ordered a McSmart menu. But what I got in return was just a stomach ache and -€5.99 in my wallet.

after I stayed here on October 13th. After eating a Bigmac around 9:45 p.m., all the signs of mild food poisoning appeared that night. Since my partner usually shares every meal with me that day, it's easy to assume that it comes from this restaurant. who has had similar experiences? this is just a guess.

Disaster. I ordered here via the app. It was so busy that even after 15 minutes the order I had already paid wasn't ready and I had to go without eating to avoid missing the train.

Half of the cheese was on the box...

Unbelievable. Nobody speaks German. I had a problem with the ordering app which had to be solved by reporting the error code from the app. Normally no problem. Here already. It took 3 employees because no one understood a single word of German. 10 minutes just to solve this problem. How can you hire people who don't speak German and let them loose on customers? Where are we here? Are these the professionals we always talk about? Indictment

Extremely fast service, friendly staff, unfortunately some anti-social people in the dining area. Burgers were fresh and the lattice fries were also warm here!

I ordered a caramel latte macchiato, there was nothing going on, the size was wrong and it tasted like coffee mixed with milk for 4.39 a bit heavy, there wasn't even any milk foam on it. Wasn't drinkable. I wonder if they even have the regular McDonalds coffee machine.

One of the worst McDonald's stores I've ever been to. 1. The staff. They are unfriendly and become cheeky when asked when the food is finally ready after 20 minutes. Most of them speak little to no German and are totally overwhelmed with their job, which can also be seen from the outside as there is a lot of chaos and hecticness there. 2. The food. Very messily prepared burgers, the fries are limp and taste like they have zero salt. The nuggets are quite good, nice and crispy and hot. 3. The restaurant inside (seats, toilets, etc.) Everything inside is still kept very clean, the staff is at least so nice and even asks during the meal whether they should take the garbage with them. All in all a bad experience, but the store is still useful in an emergency.

Food was great and didn't take long! Unfortunately, the staff was unfriendly… It was dirty and smelly inside, it was loud and there weren't enough seats. We recommend the Hamburger Royal TS with lattice fries!

I just wanted a MCs strawberry milkshake and went to this MCs several times. It never existed. Today I was finally able to order it and got an MC's soup with a few chunks of ice. The milkshake was completely liquid. Service and ambience is good.

There's no food in the juice shop, no one speaks German. Everything sold out at 10 a.m. Not child-friendly.

Check your bag before you go. I was there for breakfast on 9/12/24. 3 things. Took a long time by Mecce's standards. There were only 2 things in the bag. Then I'll go up again. I told the waitress what was missing and showed me my note and the bag. She said quietly "I grabbed it" and immediately went and brought the missing burger. No card payments were accepted at the machine that day and everyone had to go to the checkout to pay in cash. Which made the whole wait even longer.

The fact is...once and never again...if I worked that slowly...I would have to go to the job center...

Some of my ordered food was forgotten and the food was quite hard. I find it a shame to have to check every time whether everything is in there!

Didn't get my food, €13 for the butt. Because the staff is not able to organize themselves properly. Not recommended!

MEAT nuggets are regularly released instead of PLANT nuggets. Within a week 2 out of 2 orders were wrong. 1) Giving out CHICKEN nuggets in CHICKEN packaging can be an oversight. 2) Giving out CHICKEN nuggets in packaging for VEGAN nuggets is unjustifiable. Plus, this order even had plant AND chicken nuggets in one box! (Plant nuggets have a creamier consistency and are clearly identifiable)

The first McDonald's I've seen where you can watch a movie or series inside the place. They also have a screen where they put the train connections that are going to leave. Unfortunately the service is slow and some tables are left dirty because customers do not pick up their tray.

September 31, 2024 Mold on the bun, not so great.

By far the worst MC in my career. Completely overwhelmed staff. Ordered 3 menus in the app and even though there wasn't much going on (10 p.m.) the employees were not able to finish them in 40 minutes. After asking several times, they kept saying it would be done straight away. The end of the song - in order not to miss the train home, we forego the meal that we had already paid for via Paypal.

Milk shake chocolate, the worst ever for the barrel, it's a shame why it doesn't work

50 cents for a dirty toilet. Simply inhumane and unjustified. It doesn't work at all

Wow. I didn't expect good quality coffee, but I got the worst overpriced drink I've ever had - to call it coffee isn't even fair - I couldn't finish the cup. The atmosphere wasn't any better, there were different alarms beeping in the place for several minutes. I couldn't go to the toilet because it was charged even though it was "free for customers", according to an employee at that time of day you had to pay... I thought the worst McDonald's

Were there on the weekend after the AC/DC concert. I have to say once and never again. People sometimes had to wait an hour or more for their food. They had nothing under control. I wanted my money back because it took too long and apparently they couldn't pay me back. Someone already started throwing the plastic/wooden cutlery around the kitchen. Should have made the store easy. They probably didn't want to or weren't allowed to do that. No matter. Conclusion: staff totally incompetent. No star.

Very bad has dirty chairs and tables and the food is also very unsatisfactory

Worse store. 32 degrees and no air conditioning. Oh man…

The manager or whoever is running around is a cutie.

I purchased on June 8th, 2024. The checkout clerk was so angry and unprofessional that I can't explain it, it had to be seen. They also put very little green stuff in the hamburgers. the trays were also very dirty. it was my last visit here.

Why do you have to crush a burger like that with your fist? Just because I didn't want pickles?

I stood there for 30 minutes, a payment error came out and instead of clearing it the person went to place other orders without taking my order. I left angry and very hungry

The tables are not cleaned: you sometimes have to stand for over 10 minutes until you get to it. Cola Fanta Sprite are ready on the table so that the carbon dioxide is gone. Are there no controls? An elevator would also be appropriate there for people with wheelchairs or strollers…

Temple of good taste, great service and almost no waiting time, very clean

Ich wartete eine Stunde lang auf die Bestellung, als ich kam, um die Situation herauszufinden, ignorierten sie mich!!!!!!!!!!!

It's clear how you make your money....leave time until the traveler has to catch his next train The colleague's coffee only had 2 sips in it.... Not even almost anymore...

Only one cash register opened, extremely long queue. Gladly not again. There again and disappointed again. Ordered with table service and asked after 30 minutes whether food was coming or not. In the end you had to hand the cell phone behind the counter where the order was then put together manually. In total, a normal meal took over an hour.

After a disaster at McDonald's with a friend, I wanted to wash down my sadness with one of your great milk shakes. After ordering, I headed towards the track and took a sip. A sour and slightly fruity taste. What is that?? So I went back and complained. The colleague said that he couldn't try it anyway because he had lactose. Yes, a little cap on your finger doesn't make your pants burst, I also have lactose intolerance. Yeah...he made me some chocolate that tasted so disgusting AGAIN. I told him I can't drink it like that. If I want a vanilla or chocolate milkshake and it doesn't say anything else, then I don't want anything else. I've since found out that you put frozen yogurt in there instead of milk. Furthermore, I didn't get my money back despite the fact that I can't tolerate these sour shakes and had to throw the shake away. Thanks for nothing. I really loved your shakes but this sucks

Worst McDonalds I‘ve ever had. My friend puked due to the terrible food. Chicken nuggets were soft and disgusting. We didn‘t even finish the „burger“. Never esting McDonald’s again after this experience.

Today was for breakfast, I got pancakes from “yesterday”, you could break your teeth with them. I brought it back, the service staff also confirmed that it was the same as yesterday🙈🙈🙈they promised to bring me freshly prepared food in 8 minutes (what a luxury!), but I was gone in 25 minutes because nothing happened...very disappointing , it used to be always quick and fresh at the train station

Very long waiting time, at least 7 minutes for the basic menu, 13 minutes for something special. The food is not prepared carefully, burgers are thrown together randomly. Fries are always cold and often too salty. Toilet sola.

The ice cream didn't taste good. I also wanted Oreo ice cream and got chocolate ice cream🤢🤮

Disgusting place, orders are prepared very slowly, the toilet is prohibited for visitors, only for a fee, in the kitchen they cook without gloves, everything is done with bare hands!!! If you have a train soon, here you will be late for it, even if you have an hour to spare, you waited 20 minutes for the order to be prepared. The manager cares about the visitors!

The worst McDonald's I have ever visited.

I was in this McDonald's on July 4th, 2024 after my long journey at exactly 5 a.m. and just wanted to quickly get something to eat. Apart from the cleanliness, which is catastrophic, and the way the food was handled, I noticed how an employee was eating several customers shouted at her without any reason and worked in a totally impudent and listless manner. I noticed how several customers were arguing with her at the same time because she also placed a lot of orders incorrectly. After the whole drama, I ordered my food and asked a member of staff nicely if the table where I wanted to eat could be cleaned because there was leftover food lying around. This employee then rolled her eyes and left without comment. My table wasn't cleaned either. I'll never come to this store again, I've never experienced anything like it!

Just terrible. We were just passing through on July 4th. At around 4:45 in the morning. Firstly, the tables were very dirty with leftover food on them. Then we asked the cashier to clean the tables, she just rolled her eyes and ignored us. Then the food came wrong, which she didn't realize and treated us very unfriendly. I've never seen such poor customer treatment anywhere. I told her that too. I wanted her name to call her boss but she refused to give it to me. It was a foreign woman in her 40s with a strong accent. Very, very bad. I'll definitely never go there again. Food was old, yucky

Great disaster!!! 25 minutes of waiting time for a cheeseburger and ended up completely empty-handed because the ordering system didn't work. Money gone and still hungry.

Employee is not nice to his customers and insults them!

Got plenty of napkins and sause I didn’t buy but they forgot my Pommes Fries, long waiting time and no organization. Will never eat here again in such mess

The staff is top. Good looks, in work clothes and nice politeness. The fact that it is served directly to the table is also perfect. The cleanliness is a little worse than expected but still of good quality. The waiting time is okay. The quality of the food: when I took out the burger...It wasn't made properly...it tasted good, but the meat was dry and maybe there wasn't enough sauce. The fries tasted good but unfortunately they were cold. but unfortunately they weren't crispy like fries should be. Drinking it was nice and cold. But... I had a cola... it didn't have the taste of cola... but a little more water. My ice cream 10/10. The look of the McDonald's is perfect...neither too much nor too little designed. What bothers me is that there are too few tables in relation to the size of the restaurant...especially in a place like this in the main train station and a popular fast food restaurant. You have a good view of the station forecourt...which can be a cozy atmosphere in the evening. I would give 5 stars. Since I understand that some things can't be better...good job.

Incredibly bad music Incredibly bad food (no sauce)

At around 9:31 p.m. I placed an order at McDonald's, it was accepted and at around 10:14 p.m. McDonald's canceled it again. 32.27 euros were deducted from my PayPal account, but only 29.27 euros were paid back. I waited hungry for about 45 minutes for my order and then it was simply canceled again and the money wasn't even refunded in full? What's that supposed to mean?!

TERRIBLE!!! I missed my last train home just to buy myself a happy meal because minion toys were being sold. I was so excited for my minion and what do I see??? NO MINION! That's a cheeky thing. never come back would give the service a 0 but unfortunately that doesn't work. There was hair in my burger. I could bet that instead of sweet chili sauce there is 🩸 from the syringes that are at the main station.

I like to eat there when I'm in town. The burgers and fries are very tasty! The shop is clean. The staff very friendly.

Far too long and far too terrible.

I've been waiting for my food for 30 minutes!!! And the friend's citizens are completely wet

Waited around 15 minutes for the food and then got cold burgers and fries. The tables and chairs are dirty and the toilet costs 50 cents but is flooded.

I waited 30 minutes for my food, I paid €11 and in the end I had to get my train, let's see who got the food now 🙋‍♂️ Thanks for nothing Mc Dirt

The staff seemed completely overwhelmed. Several sundaes of soft ice cream stood around for minutes. When I got my ice cream it was more sauce than ice cream and the burger wasn't even lukewarm. The kitchen looked dirty. No, I won't go there again.

The dirtiest McDonalds I've ever been to, I've really lost my appetite. In addition, people come here at night to sleep, occupy the seats and snore very loudly.

Never been so annoyed. The entrance was completely overcrowded because the employees couldn't even begin to prepare the orders. You fell asleep while watching. This is incredibly poorly organized, especially for a main train station where everyone may just be passing through. Had to leave after 30 minutes (I had only ordered a small fries) because I had to get my connection… what a shame!

Such a rude service wasn't nice, if you cancel you don't even get your money back, it's a bad McDonald's

5* for opening times, service was quick, 1 star for cleanliness. For me, this branch was an alternative to the DB Lounge, which closes far too early. The employees should remove any dirt after 30 minutes at the latest, which unfortunately wasn't the case today. It's a shame, time and personnel also have to be planned for such work!

Quite crowded so you have to be lucky to get a seat while getting your food. Otherwise the staff is very friendly and the food is also good

This was the best MCDONALDS in the world everything was very tasty 😋 drinks eat everything come and try it I would definitely recommend it

It's a bad shop at the train station. I wanted a MC Flurry and I paid 3.99 and only got half a cup and that's very sad, and then I say to the employee that I want to talk to the boss, she doesn't come to me and the employee says so It's new that so little comes in. It's a shame. I've been at McDonald's for so long. I've never had any problems with my order. I didn't get any ice cream and I didn't get my money back where I got the ice cream