McDonald's in Hannover

The food was okay, the prices are of course too high and the employees usually don't want to do their job or come into contact with people

I think it's nice and the food is good, quick, I recommend

I was eating there today and only got 2 of 3 sauces and one of them was even the wrong one... the woman said to the man who packaged it that he should make sure that everything was right (he wasn't) I'm angry! 😡 If I could I would rate the service 0 stars 🤬

I've eaten at this McDonald's twice now and have had terrible stomach pains twice. The employees shout at each other and you have to pay €0.50 for the toilet, even if you ordered something there, ridiculous. By the second order, my cup that had my Sprite in it was soggy (probably from standing for a long time until the order was complete) and you could actually throw this cup in the trash because you could barely hold it. The fries were cold and totally green in several places which was absolutely disgusting. The burgers were carelessly thrown into the packaging and I didn't even get any napkins. I waited almost 30 minutes even though I only ordered a McSmart menu. But what I got in return was just a stomach ache and -€5.99 in my wallet.

after I stayed here on October 13th. After eating a Bigmac around 9:45 p.m., all the signs of mild food poisoning appeared that night. Since my partner usually shares every meal with me that day, it's easy to assume that it comes from this restaurant. who has had similar experiences? this is just a guess.

Disaster. I ordered here via the app. It was so busy that even after 15 minutes the order I had already paid wasn't ready and I had to go without eating to avoid missing the train.

Half of the cheese was on the box...

Unbelievable. Nobody speaks German. I had a problem with the ordering app which had to be solved by reporting the error code from the app. Normally no problem. Here already. It took 3 employees because no one understood a single word of German. 10 minutes just to solve this problem. How can you hire people who don't speak German and let them loose on customers? Where are we here? Are these the professionals we always talk about? Indictment

Extremely fast service, friendly staff, unfortunately some anti-social people in the dining area. Burgers were fresh and the lattice fries were also warm here!

I ordered a caramel latte macchiato, there was nothing going on, the size was wrong and it tasted like coffee mixed with milk for 4.39 a bit heavy, there wasn't even any milk foam on it. Wasn't drinkable. I wonder if they even have the regular McDonalds coffee machine.

One of the worst McDonald's stores I've ever been to. 1. The staff. They are unfriendly and become cheeky when asked when the food is finally ready after 20 minutes. Most of them speak little to no German and are totally overwhelmed with their job, which can also be seen from the outside as there is a lot of chaos and hecticness there. 2. The food. Very messily prepared burgers, the fries are limp and taste like they have zero salt. The nuggets are quite good, nice and crispy and hot. 3. The restaurant inside (seats, toilets, etc.) Everything inside is still kept very clean, the staff is at least so nice and even asks during the meal whether they should take the garbage with them. All in all a bad experience, but the store is still useful in an emergency.

Food was great and didn't take long! Unfortunately, the staff was unfriendly… It was dirty and smelly inside, it was loud and there weren't enough seats. We recommend the Hamburger Royal TS with lattice fries!

I just wanted a MCs strawberry milkshake and went to this MCs several times. It never existed. Today I was finally able to order it and got an MC's soup with a few chunks of ice. The milkshake was completely liquid. Service and ambience is good.

There's no food in the juice shop, no one speaks German. Everything sold out at 10 a.m. Not child-friendly.

Check your bag before you go. I was there for breakfast on 9/12/24. 3 things. Took a long time by Mecce's standards. There were only 2 things in the bag. Then I'll go up again. I told the waitress what was missing and showed me my note and the bag. She said quietly "I grabbed it" and immediately went and brought the missing burger. No card payments were accepted at the machine that day and everyone had to go to the checkout to pay in cash. Which made the whole wait even longer.

The fact is...once and never again...if I worked that slowly...I would have to go to the job center...

Some of my ordered food was forgotten and the food was quite hard. I find it a shame to have to check every time whether everything is in there!

Didn't get my food, €13 for the butt. Because the staff is not able to organize themselves properly. Not recommended!

MEAT nuggets are regularly released instead of PLANT nuggets. Within a week 2 out of 2 orders were wrong. 1) Giving out CHICKEN nuggets in CHICKEN packaging can be an oversight. 2) Giving out CHICKEN nuggets in packaging for VEGAN nuggets is unjustifiable. Plus, this order even had plant AND chicken nuggets in one box! (Plant nuggets have a creamier consistency and are clearly identifiable)

The first McDonald's I've seen where you can watch a movie or series inside the place. They also have a screen where they put the train connections that are going to leave. Unfortunately the service is slow and some tables are left dirty because customers do not pick up their tray.

September 31, 2024 Mold on the bun, not so great.

By far the worst MC in my career. Completely overwhelmed staff. Ordered 3 menus in the app and even though there wasn't much going on (10 p.m.) the employees were not able to finish them in 40 minutes. After asking several times, they kept saying it would be done straight away. The end of the song - in order not to miss the train home, we forego the meal that we had already paid for via Paypal.

Milk shake chocolate, the worst ever for the barrel, it's a shame why it doesn't work

50 cents for a dirty toilet. Simply inhumane and unjustified. It doesn't work at all

Wow. I didn't expect good quality coffee, but I got the worst overpriced drink I've ever had - to call it coffee isn't even fair - I couldn't finish the cup. The atmosphere wasn't any better, there were different alarms beeping in the place for several minutes. I couldn't go to the toilet because it was charged even though it was "free for customers", according to an employee at that time of day you had to pay... I thought the worst McDonald's

Very bad has dirty chairs and tables and the food is also very unsatisfactory

Were there on the weekend after the AC/DC concert. I have to say once and never again. People sometimes had to wait an hour or more for their food. They had nothing under control. I wanted my money back because it took too long and apparently they couldn't pay me back. Someone already started throwing the plastic/wooden cutlery around the kitchen. Should have made the store easy. They probably didn't want to or weren't allowed to do that. No matter. Conclusion: staff totally incompetent. No star.

Worse store. 32 degrees and no air conditioning. Oh man…

The manager or whoever is running around is a cutie.

I purchased on June 8th, 2024. The checkout clerk was so angry and unprofessional that I can't explain it, it had to be seen. They also put very little green stuff in the hamburgers. the trays were also very dirty. it was my last visit here.

Why do you have to crush a burger like that with your fist? Just because I didn't want pickles?

I stood there for 30 minutes, a payment error came out and instead of clearing it the person went to place other orders without taking my order. I left angry and very hungry

The tables are not cleaned: you sometimes have to stand for over 10 minutes until you get to it. Cola Fanta Sprite are ready on the table so that the carbon dioxide is gone. Are there no controls? An elevator would also be appropriate there for people with wheelchairs or strollers…

Temple of good taste, great service and almost no waiting time, very clean

Ich wartete eine Stunde lang auf die Bestellung, als ich kam, um die Situation herauszufinden, ignorierten sie mich!!!!!!!!!!!

It's clear how you make your money....leave time until the traveler has to catch his next train The colleague's coffee only had 2 sips in it.... Not even almost anymore...

Only one cash register opened, extremely long queue. Gladly not again. There again and disappointed again. Ordered with table service and asked after 30 minutes whether food was coming or not. In the end you had to hand the cell phone behind the counter where the order was then put together manually. In total, a normal meal took over an hour.

After a disaster at McDonald's with a friend, I wanted to wash down my sadness with one of your great milk shakes. After ordering, I headed towards the track and took a sip. A sour and slightly fruity taste. What is that?? So I went back and complained. The colleague said that he couldn't try it anyway because he had lactose. Yes, a little cap on your finger doesn't make your pants burst, I also have lactose intolerance. Yeah...he made me some chocolate that tasted so disgusting AGAIN. I told him I can't drink it like that. If I want a vanilla or chocolate milkshake and it doesn't say anything else, then I don't want anything else. I've since found out that you put frozen yogurt in there instead of milk. Furthermore, I didn't get my money back despite the fact that I can't tolerate these sour shakes and had to throw the shake away. Thanks for nothing. I really loved your shakes but this sucks

Worst McDonalds I‘ve ever had. My friend puked due to the terrible food. Chicken nuggets were soft and disgusting. We didn‘t even finish the „burger“. Never esting McDonald’s again after this experience.

Today was for breakfast, I got pancakes from “yesterday”, you could break your teeth with them. I brought it back, the service staff also confirmed that it was the same as yesterday🙈🙈🙈they promised to bring me freshly prepared food in 8 minutes (what a luxury!), but I was gone in 25 minutes because nothing happened...very disappointing , it used to be always quick and fresh at the train station

Very long waiting time, at least 7 minutes for the basic menu, 13 minutes for something special. The food is not prepared carefully, burgers are thrown together randomly. Fries are always cold and often too salty. Toilet sola.

The ice cream didn't taste good. I also wanted Oreo ice cream and got chocolate ice cream🤢🤮

Disgusting place, orders are prepared very slowly, the toilet is prohibited for visitors, only for a fee, in the kitchen they cook without gloves, everything is done with bare hands!!! If you have a train soon, here you will be late for it, even if you have an hour to spare, you waited 20 minutes for the order to be prepared. The manager cares about the visitors!

The worst McDonald's I have ever visited.

Just terrible. We were just passing through on July 4th. At around 4:45 in the morning. Firstly, the tables were very dirty with leftover food on them. Then we asked the cashier to clean the tables, she just rolled her eyes and ignored us. Then the food came wrong, which she didn't realize and treated us very unfriendly. I've never seen such poor customer treatment anywhere. I told her that too. I wanted her name to call her boss but she refused to give it to me. It was a foreign woman in her 40s with a strong accent. Very, very bad. I'll definitely never go there again. Food was old, yucky

I was in this McDonald's on July 4th, 2024 after my long journey at exactly 5 a.m. and just wanted to quickly get something to eat. Apart from the cleanliness, which is catastrophic, and the way the food was handled, I noticed how an employee was eating several customers shouted at her without any reason and worked in a totally impudent and listless manner. I noticed how several customers were arguing with her at the same time because she also placed a lot of orders incorrectly. After the whole drama, I ordered my food and asked a member of staff nicely if the table where I wanted to eat could be cleaned because there was leftover food lying around. This employee then rolled her eyes and left without comment. My table wasn't cleaned either. I'll never come to this store again, I've never experienced anything like it!

Great disaster!!! 25 minutes of waiting time for a cheeseburger and ended up completely empty-handed because the ordering system didn't work. Money gone and still hungry.

Employee is not nice to his customers and insults them!

The staff is top. Good looks, in work clothes and nice politeness. The fact that it is served directly to the table is also perfect. The cleanliness is a little worse than expected but still of good quality. The waiting time is okay. The quality of the food: when I took out the burger...It wasn't made properly...it tasted good, but the meat was dry and maybe there wasn't enough sauce. The fries tasted good but unfortunately they were cold. but unfortunately they weren't crispy like fries should be. Drinking it was nice and cold. But... I had a cola... it didn't have the taste of cola... but a little more water. My ice cream 10/10. The look of the McDonald's is perfect...neither too much nor too little designed. What bothers me is that there are too few tables in relation to the size of the restaurant...especially in a place like this in the main train station and a popular fast food restaurant. You have a good view of the station forecourt...which can be a cozy atmosphere in the evening. I would give 5 stars. Since I understand that some things can't be better...good job.

Got plenty of napkins and sause I didn’t buy but they forgot my Pommes Fries, long waiting time and no organization. Will never eat here again in such mess

Incredibly bad music Incredibly bad food (no sauce)

At around 9:31 p.m. I placed an order at McDonald's, it was accepted and at around 10:14 p.m. McDonald's canceled it again. 32.27 euros were deducted from my PayPal account, but only 29.27 euros were paid back. I waited hungry for about 45 minutes for my order and then it was simply canceled again and the money wasn't even refunded in full? What's that supposed to mean?!

TERRIBLE!!! I missed my last train home just to buy myself a happy meal because minion toys were being sold. I was so excited for my minion and what do I see??? NO MINION! That's a cheeky thing. never come back would give the service a 0 but unfortunately that doesn't work. There was hair in my burger. I could bet that instead of sweet chili sauce there is 🩸 from the syringes that are at the main station.

I like to eat there when I'm in town. The burgers and fries are very tasty! The shop is clean. The staff very friendly.

Far too long and far too terrible.

I've been waiting for my food for 30 minutes!!! And the friend's citizens are completely wet

Waited around 15 minutes for the food and then got cold burgers and fries. The tables and chairs are dirty and the toilet costs 50 cents but is flooded.

I waited 30 minutes for my food, I paid €11 and in the end I had to get my train, let's see who got the food now 🙋‍♂️ Thanks for nothing Mc Dirt

Such a rude service wasn't nice, if you cancel you don't even get your money back, it's a bad McDonald's

Never been so annoyed. The entrance was completely overcrowded because the employees couldn't even begin to prepare the orders. You fell asleep while watching. This is incredibly poorly organized, especially for a main train station where everyone may just be passing through. Had to leave after 30 minutes (I had only ordered a small fries) because I had to get my connection… what a shame!

The staff seemed completely overwhelmed. Several sundaes of soft ice cream stood around for minutes. When I got my ice cream it was more sauce than ice cream and the burger wasn't even lukewarm. The kitchen looked dirty. No, I won't go there again.

The dirtiest McDonalds I've ever been to, I've really lost my appetite. In addition, people come here at night to sleep, occupy the seats and snore very loudly.

5* for opening times, service was quick, 1 star for cleanliness. For me, this branch was an alternative to the DB Lounge, which closes far too early. The employees should remove any dirt after 30 minutes at the latest, which unfortunately wasn't the case today. It's a shame, time and personnel also have to be planned for such work!

Quite crowded so you have to be lucky to get a seat while getting your food. Otherwise the staff is very friendly and the food is also good

This was the best MCDONALDS in the world everything was very tasty 😋 drinks eat everything come and try it I would definitely recommend it

It's a bad shop at the train station. I wanted a MC Flurry and I paid 3.99 and only got half a cup and that's very sad, and then I say to the employee that I want to talk to the boss, she doesn't come to me and the employee says so It's new that so little comes in. It's a shame. I've been at McDonald's for so long. I've never had any problems with my order. I didn't get any ice cream and I didn't get my money back where I got the ice cream

We only got half of the food that we payed for. Therefore, we spend too much money. On top of that we didn’t even enjoyed the food.

Oh man, cashiers can't count to 4. The burger roasters consistently do a poor job. And everyone is happy that the walk-in customers don't come back. I'm always disappointed with this branch. Edit: 6 years after my first comment about this branch and nothing has changed. On the contrary: it has gotten even worse. I have to assume that the staff is either extremely bold or just extremely stupid. It's a huge disgrace that what you get served here as a classic, be it in a box or wrapped in paper. I'm not talking about carelessly prepared. No! The burgers are always kneaded, missing ingredients or even entire burgers from the order. And honestly, whoever as a branch manager allows such quality... well, who knows what else isn't going well in this store... it makes me sick to my stomach when I think about it. Don't eat here! Down in the main corridor of the main station there are dozens of snack bars with much better quality and for much less money.

It was still breakfast... but wanted lunch... Went to Frittenwerk... !!! Caution !!! Old woman on stairs can scream at you!!!

The workers have very dirty clothes. Dirt under the nails of those who prepare food. Cooking without gloves. It was very disgusting

When you go to McDonald's, you get what you expect: fast food. Whether you find the food good or bad is certainly a matter of taste. Unfortunately, I always find the branch very crowded, which is due to its location right in the main train station. I also think that they have made the guest area visually worse. It looks very cold and uninviting. All in all, you get what you expect there. Nothing more, nothing less.

The McDonald's in Hanover Central Station is simply great! Perfectly located for a quick snack or meal while traveling. The staff is friendly and works efficiently, even at peak times. The food is always fresh and delicious, exactly what you would expect from McDonald's. Cleanliness and service are excellent. For me it is the ideal place to briefly recharge your batteries. 5 Stars!

One of the worst MacDonalds I've ever been to. The burgers are cold and taste even worse than the common McDonald's standard. But branches in main train stations are always pretty bad

Unfortunately, I don't know why things have slowed down so much there. Nowadays you already have machines that take your order for you and the employees apparently don't know how to read. My last order was missing an entire Bigmac. I'm not implying that I was cheated out of 6 euros, but I am implying negligence in putting together orders. Unfortunately, I am very disappointed with McDonald's Central Station, especially where things have to be done quickly and the customer doesn't have time to check their order. Really sloppy. Ordered again, told employees to pay more attention to the order and again forgot a BigMac. Sloppy was another positive adjective to describe it.

Employees are not good. You have to be the man and woman who were at the checkout today at 5 p.m

Not recommended. PS: Provider is trying to remove bad reviews.

I wouldn't go here. There are plenty of alternatives nearby.

We came here in whilst waiting for our next train. Don’t know what to say… 1) didn’t get what we ordered 2) there were so many people sitting around who hadn’t ordered anything so the space was incredibly crowded 3) the coffee tasted like soap 4) was quite messy and there was liquid on the floor

So I often order here via the app. Relatively fixed. But I have ordered plant based nuggets on several different days over a long period of time and I always get chicken nuggets. Since I don't feel like waiting any longer, I take it anyway - but for people who don't want to or aren't allowed to eat meat, that's an absolute no-go. It does say “chicken” correctly on the box, but that’s not always the first thing you look at…

Got in at 2215 and finished at 2219. Great and I could redeem my points coupon. so the 20 piece of chicken nuggets was free. It doesn't get any better. In the store on Kröpcke it was not possible to redeem the coupon there, the employees there have no idea and it defies any description of what is going on there.

It was delicious and the service delivered the food quickly.

I was very pleasantly surprised by everything. It was after 00:00, the burgers were fresh and well topped, the curly fries were crispy and well seasoned, everything was super clean, the tables were cleaned regularly and the staff were nice - that's worth a full 5 stars to me.

DO NOT ORDER PLANT BASED PRODUCTS. I wanted to treat myself to plant based nuggets because I can't eat meat and don't want to. When I ate the first nuggets, I noticed from my friend that her plant-based nuggets were significantly darker and that they were the right ones. How can you treat people so disrespectfully, unfortunately you can't sue for something like that expensively like in the USA?! Ridiculous ABSOLUTELY AVOID

An uncomplicated McD branch. You are served immediately, pre-ordering on the consoles works.

If the new citizens ate and then vomited on us all night long, we'll never go to McDonald's again, so our Easter was ruined, thank you

It's a shame that as a guest you can't of course use the toilet to at least wash your hands before eating... Prices for the small portions are totally overpriced... the staff seems stressed... just making money without heart!

By far the unfriendly McDonald's I have ever been to. I also ask myself which language I need to know in order to be understood there.

The store is an absolute disaster. You order at the terminal, after 15 minutes of waiting the cold food arrives with half of it missing. And the staff almost falls asleep behind the counter. Only about 10% of them speak German. 👎

Waiting times of 20 minutes are far too long and have nothing to do with “fast food”.

I've never been to such an unkempt, unfriendly and bad-tasting McDonald's. I also threw up really bad

Food 1, because there was no food, Service 1, because there was no service, Ambience 1, because in the background the whole: pls collect your bill was running

THE WAITING TIME IS OVER 30 MIN, this is abnormal

One in 10 orders is issued correctly! As a gambling addict you'll definitely feel like you're in good hands! At least with this balance sheet. Food is missing, the cola is only half filled but the dips to go along with the missing fries are even more so.

Bad review because it's disrespectful, unfriendly and makes you wait forever just to pay. It's really sad that McDonald's has become so bad, especially in Hanover.

Ordered for the first time today via uber eats. Was in a few Ehmann-run restaurants and it was always very positive. Unfortunately not today. It's incomprehensible to me when I order a family menu with 7 items and four of them are not delivered. Uber eats refers to McDonalds with the statement: I only pick up and deliver, but not in a sealed delivery. Logical for me. Call the branch. First call no answer, second call today at 7:27 p.m. Extremely unfriendly employee or shift manager who tells me it's Uber's fault. Sorry, I don't understand how can you "forget" to pack over half of seven items and say it's the driver's fault? Is he now standing behind the counter and packing up the orders? This one experience made me never enter an Ehmann branch again. I have no understanding of not being able to pack over 50 percent of an order. Then please put fewer employees and I'll happily wait 20 minutes longer, but get what I ordered and paid for. Uber, the transport company, is now taking care of the matter, the outcome is uncertain. All in all, my money is wasted, the family isn't full and of course I was allowed to order somewhere else myself. Thank you for very very bad service. I would have liked to come and get the missing items. A sorry would have been enough for me, despite having to go there, that's why I ordered, but good... There certainly won't be any response since the sales are right. With that in mind, thank you for a not filling evening meal and have a nice weekend

The ice maker still doesn't work. Clean the machine.

Wow guys, this has to be better. I got stuck in Hanover late in the evening and had to wait for almost an hour in this uncomfortable, cold train station and had almost no money left. The train kindly gave me a food voucher and recommended the MacDo. So I go and ask if the McCafé counter is still in operation. This is confirmed to me. However, you cannot combine the toilet fee voucher with the one from the railway. So, pelvic floor. Order a small cocoa to consume on site and go to the McCafé stand with the receipt. Where I wait for some time until someone impatiently calls out the number on my piece of paper from the main counter. I fumble back, suspecting nothing good, and voila, he places a disposable cup WITH A PLASTIC LID on the counter for me. Contrary to previous announcements, the drink was not prepared at the McCafé counter (where the prices are more expensive but at least the quality is better and the dishes are more sustainable, or so I thought). My protest is more or less shrugged off by the staff, who point out that I can't offer porcelain dishes to the clientele here. To the vulture?? Okay, the chain of reasoning may be conclusive after I see how the aforementioned Kleintel simply leaves kilos of half menus with exorbitant packaging on the (far too narrow, btw) tables. But why doesn't anyone tell me this BEFORE and I'm forced to throw it away even though I clearly ordered something else? All right, let's use the promising feedback code on the receipt to at least complain in the right place. You are not allowed to type it in at first, but rather take a photo of it. Okay grumble, cell phone out, photo sent to computer via email, code is displayed. And then declared INVALID. Again, TF? The code is CORRECT, it says so on the piece of paper. So I'm also cheated out of the 50 cent product that I'm offered for feedback. Um, no, put, six.

great service, friendly staff, will definitely come back…

The last 2 orders were filled incorrectly... ordered a portion of Chicken Mc Nugget's and received a Big Mac. Just recommend checking the order again ;)

Food was cold, very cold and fries were too salty and when you're working here all day you at least want some warm food I'm really disappointed in mcces have slacked off