McDonald's in Hannover

Very good experience at kabelkamp Mc d! Staff is good especially the male staff!!

And once again you are surprised again by the worst branch... a full 60 minutes in the drive for 5 cars

Staff were consistently overworked and lacking in performance. One employee tried hard to correct the mistakes of the new staff, while the new staff showed little interest in the finished orders. During the 20-minute wait, at least five people came out of the drive-thru to complain.

Today, March 29, 2025, it was very dirty and untidy here. Tray trolley full.

Forgot 20 nuggets... by far the worst McDonald's in Hanover. Other stores have a system with stickers that mark each individual part of the order so that something like this can't happen...

29 minutes waiting time for a small cafe... Far too few employees on the morning shift! Apparently the manager has little idea of ​​the operational plan.

The Worst McDonald's First of all, the lighting is constantly off outside. You wouldn't see the store if you didn't know it. Parking lot unlit. The outside is dirty and full of trash. I tried it again the third time. Unfortunately, I was disappointed all three times. Some childhood memories were sorely disappointed by that McDonald's. The first time, I stood at the drive-thru for 20 minutes and then had to listen to someone say, "We don't have any ice cream or patties, and we only serve cash." The second time was strange because it was unbelievable. I stood in front of the intercom and waited and waited for over a minute and there was no response. I then spoke into it and got a reply with, "You're welcome." Where is the loving greeting, "Welcome to McDonald's, what can I do for you?" I gave my order, and the next order was placed with many pauses in between. Why, I asked myself? Because the nice man taking orders was watching El Classico with another colleague. They brazenly continued watching while they were cashing me out. Lights out again last night, and I wanted an ice cream. Again, I was greeted by an intercom with "Hello." The young man didn't understand much, but I just wanted a McSundea with caramel sauce. He kept repeating "no ice cream caramel." No apology, nothing. After two repetitions, another woman came on the phone and said "No ice cream." Again, no apology. Neither of them even tried to ask me if I wanted anything else. No customer loyalty.

I have never seen such a dirty McDonalds in my life. The tables and chairs are sticking, there is something terrible in the toilet. Last night was my last time there again, but when I entered and smelled the strong smell of real poop, I left. There was absolutely no one inside. I can't recommend it at all!!!! And on top of that, you wait 40 minutes after ordering if it's not crowded at all. I can't even imagine how long you wait when it's crowded!!

The boss looks at you stupidly while you're ordering and is unfriendly to his employees, the biggest juice shop!!!

On the last visit, the vegetarian nuggets were a bit undercooked.

Part of the order was completely cold and hard, like the day before yesterday. The nuggets were so hard and dried out, they don't even taste that bad when you eat them the next day. It felt like someone had thrown the previous day's trash into our bags. Unfortunately we couldn't eat it, so it ended up in the trash can.

This time again not good, no ice cream, no shakes, not for months... it was so full... not enough staff... food cold... waited 30 minutes for 6 burgers

Very expensive and very small portion. A cheeseburger that cost 1 euro two years ago now costs over 4 euros.

Our order was cold and the meat was dry, the fries and potato chips smelled and tasted like fish. The employees were unfriendly and there was no accomodation. You can't advise going to the toilet in this branch, as dirty as they are. Do yourself a favor and head straight to Burger King

Not recommended Ice machine permanently broken

I think this is one of the worst McDonald's we have in Hanover, unfortunately, the employees are overwhelmed and very stressed, they don't pay attention to the customers who want to pay in cash at the checkout. You order a little something and wait over 10-15 minutes for your order, the shop is full and when you ask how long it will take you don't get a complete answer and sometimes they don't understand what they mean if you speak German to them. My burger has been in the compartment for 10 minutes and the fries weren't ready yet, you sometimes get cold food because the service has unfortunately decreased a lot.

My burger was cold 🥶 Update the fries are cold too

Ice machine visibly broken. Many dishes were not available.

Compared to all the other McDonald's in Hanover, I find the one here on Vahrenwalder Straße to be by far the worst. As a rule, cold fries are often missing from the order, even when ordered at the drive-thru, and you only notice it when you get home. All the little problems that everyone knows about when ordering from McDonald's, they come up very often here. In addition, the hygiene of the toilets leaves a lot to be desired. Even though they were newly built, it is dingy. In addition, I also like to pay small amounts in cash. I was turned away here and it would only go through terminals and orders were no longer allowed to be taken at the cash registers and cash payments were no longer allowed. I have decided not to drive here anymore. There are better alternatives

McDrive was a deep grab. Two different drinks have to be tried, which are Cola or Sprite. Said the employee. Bag poorly packed. At the bottom there were 2 portions of fries, the sauces, on top of that was the apple turnover and on top of that the burgers. No napkins! Burger only lukewarm, fries no longer hot either, so soft and limp. Only the Apeltaschen was really hot, even though it was eaten last.

The craziest McDoof mind in Hanover with the rudest staff ever. Especially the young lady yesterday who preferred to shake with her colleagues rather than give the paying customer even a hint of a smile. Close, renovate and Exchange personnel. Every time something has gone wrong.

Ordered 20 nuggets yesterday at the drive-in for €145 were missing, as were burgers worth €25... so next time be smarter, check inside with a receipt or even better - go to the competition. Best regards

Schlecht schlecht einfach nur schlecht! Die Bude ist leer, das Personal steht draußen und raucht, während man 20 min im Drive in auf 2 Cheeseburger wartet, die dann kalt sind. Einmal ok.. aber es war bereits das zweite mal so und ich war bisher nur zweimal da 😂 Wer es also eilig hat und nur auf die Schnelle was essen möchte, ist hier absolut falsch! Unglaublich schlecht!

Not recommended. Fries soggy, hamburger TS cold, waited 20 minutes to eat.

It's always a gamble here whether everything in the order is in the drive. Today the mayo was missing, but the fries were too salty. Update 1.2.25 Totally overwhelmed in the restaurant, waited 20 minutes for the order.

Unfortunately not well organized and quickly overwhelmed with multiple orders. The taste and quality suffered greatly as a result.

We wanted to eat something quick before the concert. McDonald's is known for being quick to get something. However, this branch is so disorganized and slow that we left after queuing for 25 minutes at the counter (we had pre-ordered). We were reluctantly refunded the money. There was no toilet paper in the toilets and no towels to dry your hands. The toilet was smeared with blood and stool (from the outside). There was a large puddle in front of the counter that took 20 minutes to half-heartedly wipe up. The staff at the counter seemed overwhelmed. We have observed customers who repeatedly complained about something because something was missing or wrong. An employee didn't know that a Happy Meal comes with a drink and a squeeze. Burgers were placed on the tray and sat there for ages while waiting for the fries. When the purchase price was refunded (because we wanted to leave and didn't have to wait any longer), I was only given €11 instead of €27. When I pointed out that I would like the full amount refunded, the lady yelled at me. Whoever is responsible for the staff and their training and coordination should urgently ask themselves whether the position is the right choice.

Waiting time up To 1 hour around 23.30, mixed orders , very dirty, lack of toilet paper , absolutely messy place. Place need proper manager , nobody knows what they doing there.

Misappropriation of goods, poor quality, unhygienic incompetence on the part of complaints management. We have often been disappointed with this branch because something goes wrong with every order. Last time we didn't receive the nuggets we ordered, the drink syrup was empty so our drinks tasted like water, everything was cold and soggy. (to go)We then contacted customer service. In response we only received standard phrases. No compensation or anything like that. I strongly advise against eating there.

Waiting time for MC Drive 15 to 20 minutes

I was standing at the drive-in at 2 o'clock last night for about a good 15 minutes, and there were four other cars behind me waiting. At some point I just heard someone shouting from the distance that the drive-in was closed! Sorry, but I don't understand. If you close at a certain time, can't you display that somehow? That then, for example, the boards go out or are closed and everything doesn't look the same as usual?

Just sad. The difference between the small fries (Happy Meal) and the large fries was about 30 fries. 4€ Golden Longs taste better at home and instead of 70g you have 600g. The restaurant was half full at 5 p.m. but dirty and not tidy. The toilets have cold water without soap or paper to dry off with. A toilet was shitty. Playground closed. Conclusion: If you want to eat 3 burgers and 2 Happy Meals for €25, you should at least go to another McDonald's.

You can't give a rating to this McDonald's because everything goes wrong. The food takes too long and is too cold, and the cleanliness in the restaurant and the toilets is not particularly good. Unfortunately you have to give stars but they are minus stars

Staff prefer to play on their cell phones, food was handed to me cold and I had to wait 20 minutes with 6 other cars in the drive...

Food cold, things missing forever waiting time despite pre-ordering If you don't want to have much and want to pay more because it's missing in the bag even though you ask at the end if everything is in it, that's the right place.

Cold unsalted potatoes, we waited a long time for the order The place is dirty.

This store is finished. No staff, and if so, very anti-social. There are people walking around in the kitchen wearing clothes. The store is also dirty and it takes a long time to get your order. The employees are not motivated. This isn't McDonald's, ever. You just lose your appetite

After the renovation, it has now become a really great spot for a fast food restaurant. I think it's good here. The food is just like everywhere else at McDonald’s. The staff here seems a bit friendlier to me than at the more heavily frequented locations. The interior design is really super modern. I come there once a week and have nothing to complain about.

My cheeseburgers and fries today were lukewarm instead of hot. But basically I enjoyed it. However, it looked very messy and dirty. The tray trolleys were overfull and things were already piling up. There were also trays and trash on a few tables. Unfortunately, I have seen this several times in this restaurant. 😒😩

Nothing going on in the store, but you don't have to wait much. Poorly organized, store also dirty. I won't go here again.

I would have preferred to eat my cardboard burger in the pigsty. Tables were invariably filthy. Dirt and rubbish lay on the floor. Already 5 meters from the toilet it smelled like Lulu. Food is just standard, no outliers up or down. Dear MC Drive

Impossible 25 minute wait for 2 burgers and 1 coke at McDrive

The worst MC I've ever seen. Tables, chairs and floors stick with grease. Garbage is not cleared away, even when we are told that the garbage containers are full, there is no response. The waiting time until food is at the table is clearly too long (45 minutes). Citizen meat was fried to death. Cheeseburger was luke warm. Something unknown is stuck to the edge of the tray. Staff seems to be overwhelmed. “Your opinion is important to us” is written on the door. But I don't believe that.

I'll keep it short, this branch is a complete disaster in all aspects!!

There was just vomit on the floor and the employees ignored it and walked through.💀 Some of the food was missing even though the shop was empty (and dirty). I wouldn't recommend anyone to go there, especially if employees don't clean up disgusting puke at the entrance...💀 (30 minutes passed and the puke wasn't cleaned up. 🔥🔥 The food was bad too

...DriveInn... 20 minutes waiting time... mediocre quality... food cold, no salt on the fries and standard nuggets were given instead of McPlant. It gets worse every time. Too bad

Food was ok. But the store itself, I've never seen anything so dirty in a McDonald's! As soon as you came in you could have gone ice skating. The floor was so greasy and greasy. Tables are 70% dirty from the men's toilets, I don't even want to start... Floor catastrophe in the pools, chewing gum everywhere, I've never seen anything like that. The kitchen is full of people who, in my opinion, are not needed and only one young lady who takes care of garbage, tables and other order and hygiene. Is that sad! There doesn't even seem to be a real broom there, so she runs around with such small dustpan brooms. I feel sorry for her... The first and last time for me and my family.

The entire shop was very dirty, the tables were not wiped down, there was rubbish everywhere. The burgers fell apart, the fries were super wobbly and soft.

The customer service takes too long

Already pre-ordered on my cell phone but waited 25 minutes for it, which was a shame

Constantly no milkshake available

Worst McDonalds in Hanover. All incompetent.

The food tastes good. However, employees work slowly and forget orders.

What annoys me about this place is that they never serve milkshakes or ice cream. Something is always broken or everything is empty in the evening. No thanks! We're definitely not going there again!

Drinks are brought with the wrong amount, if you give a hint you will be insulted, it's a big movie! Fries were cold and the McCrispy tasted like a pepper shaker had been dropped in it. 11/29/24 around 2:00 p.m.

Worst McDonald's ever! Just wanted to order a McSunday, which was marked for €0.60 in the drive-in. The employee was totally unfriendly and said that doesn't exist. We took a picture of it. Were then ignored and went to Burger King. (Go directly to Burger King)

The worst McDonald's I've ever experienced. Something is always broken. Neither guests nor staff clear the trays or clear the tables. Wrong orders and mostly cold. We have given this branch a chance several times but have been disappointed each time.

After Corona, the (service &) store became pretty lean. Looks like the owner has changed. Neglect is allowed to run wild

A bit of a long wait at Dive for the order, unfortunately.

No interest in offering customers a good café

The McDonald's gives out old Monopoly codes in the McDonalds app you need a 12 digit code but you only get a 10 digit code... rip off!!!

Totally dirty. Really everything. Unfortunately the food is only lukewarm...

Waiting 24 minutes for your order in McDrive on a Saturday morning is just terribly bad service for the cardboard fr***. And apologizing for the fact that the kitchen is very slow today, well….

Waiting time was 25 minutes even though there were only 7 other orders, the milkshake with caramel was without caramel and the burger was cold and the fries were just greasy and soggy and raw

I've never seen McDonald so bad. Since these order terminals were introduced, people have become accustomed to extreme waiting times everywhere. But here it became torture. Then the food, no more apple turnovers, even though you could order them. Then the fries were hard and dry, barely edible. The MCRib is also dry, without sauce. The Chicken McNuggets were in the wrong packaging (vegan) so you had to complain again to find out that the packaging was empty. Toilets smell extremely and the floor was dirty. The only bright spot was the employee, who was at least very friendly. She can't help the crappy system at McDonalds. I will now avoid McDonalds, even though I have eaten there often. I can also poison myself outside in the garbage can.

Waiting time just bruh awful. But everything comes warm and tasty, they have 3 hours of wifi, outlets the interior is quite nice. I often come there for some work atmosphere. Can't complain. Just don't come there between 13:15 and 14:15 on workdays since chords of morons from the nearby school come there.

Totally poorly lit parking lot. Extremely long waiting time for the food

Despite the request and the request to prepare the fish mac freshly, it was more than cold...dry and no longer edible. Unfortunately it wasn't the first time and so I'm now forced to give a review.

Great service, quick preparation and friendly service, delicious burgers

The atmosphere is like McDonald’s. However, it's annoying when the same people go through all the food and eat the leftovers next to you and the whole store just stinks because of that person. I took a menu and the fries were not fries but chips. They were rock hard because they had been fried at least twice, even three times. I complained about this and then got fries that were mixed with fresh fries and were still partly rock hard. But there is one thing I really like about this McDonald’s. If you order via app and book table service, it works very well and very quickly.

Overwhelmed staff...You get the wrong order and only after complaining do you get the right thing. Then clapped together carelessly and lukewarm, instead of fresh and warm....Hygiene and cleanliness are probably not known here either...Rarely have I seen a McDonald's that really has so many defects...

I was here on Friday evening, the attitude towards the customers is just terrible. I was the second of five people waiting and got my order half an hour later. There was trash everywhere, and there were strangers in street clothes in the kitchen. I wouldn't recommend this place to anyone.

Worst McDonald's in Germany, last year I went to the toilet after my vacation because a burger wasn't in the bag, even though I ordered and paid for it. But I only noticed it on the highway. Now something similar again: although I looked in the bag to see if everything was complete (it was), the double cheeseburger I ordered turned into a simple hamburger without anything. Here again, I only noticed it on the highway. Since the response from management last time by email was so modest, I'll save myself and rate it poorly. This McDonald’s definitely won’t see me again!

Very skibidi I asked if you get free food when you work at MCS then he insulted my mother ☺️☺️☺️❤️❤️❤️❤️🍀🍀🍀🍀🍀🍀

Fries and burgers were only lukewarm. The whole restaurant was freezing cold and therefore absolutely uncomfortable.

I was shocked!! NEVER experienced such a lousy McDonalds. I'm very surprised that it still exists. I waited 16 minutes for my menu. My burger was ICE COLD! I asked for a new one, which was done. After another 5 minutes I had the wrong burger. I went back to the counter...the confusion was great. After several discussions and another 5 minutes of waiting, it worked.

The employee Felix is ​​very helpful and friendly.

Rating: ⭐ I went to McDonald's today and unfortunately it was a very disappointing experience. After waiting over half an hour for my food, it finally came - but it was cold. When it comes to fast food, I expect the food to at least be served warm and quickly, but neither was the case here. In addition, the toilets were not cleaned and smelled like shit. It's a shame because I usually enjoy coming here, but today was really disappointing. Hopefully that was just an exception, but I won't be back any time soon

Watting times on the MC Drive always approx. 15-20 minutes. For no apparent reason. Not recommended.

7 employees standing around! Waiting 25 minutes for coffee! Still waiting! All customers complain why they can't get their orders! Branch so dirty! All tables are dirty! McDonald's!!!

Today we decided to grab something quick to eat. So we came to the fast food restaurant "McDonald's Vahrenwalder Str.". Ordering was simple: 4 x McSmart menu and 1 x Happy Meal Order went out at 4:13 p.m. I already noticed that the numbers were hidden so that you wouldn't be recorded in the system. After 20 minutes I asked when they would start processing the order. The answer I got was “It takes time” and “What should he do?” So we waited and watched as the burgers had been vegetating under the heating light for over 20 minutes. It took 40 whole minutes and an incorrect order! Do yourself a favor and avoid this restaurant!

Waited 40 minutes for order. Citizens were missing and the food was cold. Things are getting worse here.

Haven't seen such a disgusting McDonald in a long time. Tables look like they haven't been cleaned all day. You have to be careful where you step on the floors and the employees give the impression that they are real zombies rather than real people, which is appropriate for today.

Waited almost 30 minutes for the food. Lots of dirty tables. Had to complain twice because something was missing. Food was ok, but not really hot anymore

Oh my God, what has become of MC's flagship in Hanover? Unfortunately, the staff isn't that easy to understand, but that's ok, but it's not possible to be unfriendly and stroppy and even though there's nothing going on and there's enough staff, the tables and floor are dirty and dingy, leftover salad everywhere smeared with sauce. Fries soggy. It's a shame that the service has deteriorated so badly despite the high prices. And it's Tuesday 5:30 p.m. Unbelievable McDonald's

Usual quality, but I still find the RoyalTS too small. This is the only burger I order at the Golden Seagull restaurant (that's what the law says...). The ambience is also as usual...At first glance it's modern and clean (design) with nice graphics...on closer inspection it's rather worn and not as clean as the look makes it seem. Service has been declining (as in almost all branches) for several years. Tired, bored, taciturn staff are more the norm. So... everything as usual. ⭐⭐⭐

For a week now, the ice machine has been broken, but the ice machine was on, I saw that employees didn't want to work. Disaster.

Incredibly slow service, and the food was cold.

Actually an easy order… 1x chai latte, 1x caramel latte all with oat milk to eat/drink here. The result was a long wait, then the order for togo in a paper cup with whole milk. Complained twice, the result was once with oat milk and once without. Coffee is ultimately inedible, on a tray where all appetite is lost. Visited this store for the first and last time today. Apparently due to moving into the area, the sales are good. I do not recommend entering the store under any circumstances, my recommendation to McDonald's is simply to close the branch.

We were there on a Sunday afternoon. Thanks to the ordering terminals, there is no longer any trace of service. It was moderately busy, but it still took an unreasonably long time for the order to be ready. In the meantime, the customer is hanging around in front of the counter. In addition, the order display, which shows the status of the order, was defective. The finished order numbers were listlessly called into the room. Absolutely only recommended as a McDrive

Food really bad, the shop is full of dirt, nothing is cleaned, sad

I was there today and had to wait over twenty minutes for my meal (a burger, one of netted potatoes and a salad). Sunday 10/20/24 at 4:30 p.m. There wasn't really much going on, but it wasn't going anywhere at all.

Actually quite good so far. However, parts of the paid order are regularly missing in the drive-in. It's always best to check directly on site.

Since the staff changed, things aren't that great anymore.

Food was freshly prepared for us that night, but still cold (no idea how that works). Staff was more concerned with themselves and not interested in the store. Cleanliness is zero. The decoration was otherwise quite attractive if you looked past the dirt.

Very bad employees, got the wrong thing three times, once they forgot the burger and the TOILETS were really DISGUSTING toilet paper empty, everything smelled bah honestly normal 0 stars..

Food is not okay, I was there with my family of 6 people and then after that I was sick and had diarrhea 🙅‍♂️!!!!! This isn't normal anymore, I didn't believe it was that bad We won't eat there anymore

It's not actually worth a star, but you have to. Cannot recommend anyone to visit the store. Unfriendly employees, sauces are missing, people look at you askance when you make a complaint. If the positions weren't completely missing, they were fake milkshakes, a different burger. It's really crazy, I can hardly believe it. Impossible. I'll complain. If I hadn't read all the other reviews, I would think it was an oversight - but that's really hard to believe.

Normal MCD, but when we visited in the evening, all of the outside lights were turned off, which makes it harder to find on the one hand, and also poses a security risk on the site on the other.

It's shocking how work is done here. It has nothing to do with “fast food”, you wait almost half an hour for 3 drinks and 1 dessert, while other guests wait much longer, despite there being hardly any guests. Cappuccino is warm milk with a drop of coffee-like substance, the coffee is thin and simply watery. Despite a complaint, there was no understanding and no accommodation either.