McDonald's in Hannover

Very bad staff at the checkout, wanted to order from Lieferando Family Bundle, is not delivered after 10 p.m., I went there especially after 10 p.m., what was said at the checkout? Can only be ordered from Lieferando... There is nothing comparable that you can order directly in the store for the price, simply outrageous.

Ordered breakfast to go at 9am. After three quarters of an hour we are still sitting here waiting for our order, after almost thirty minutes they asked for our receipts. Alongside. We were the only guests on site. So that couldn't have been the reason. Food was also cold at the end. :/ The last time we were here, something went wrong with the order, but now it's finally enough. We really can't recommend this branch any more.

Just close it 10 minutes in advance and babble on about what the boss said to “do it”. If you read this then your employees are kidding you and you don't check it out, which is embarrassing

What can you say, first you stand alone at the checkout for 5 minutes, then a group of 4 people come and of course they are served first. The troll doesn't respond to the hint that it's your turn first. How should he? He doesn't understand the cash register or the local language. Then his colleague comes and I show my order on my cell phone because I still have to pay for it. Unfortunately it's not any better, he looks at my cell phone and leaves me alone at the checkout and switches to the McDrive. After another 5 minutes of waiting without service, I left the store without food.

It is common for a takeaway order to be missing a product. It's best to check your order on site, otherwise you may be disappointed when you get home.

The employees are super friendly. I don't understand all the bad comments at all.

The owner should be given a slap in the face and so should 99% of his employees

If I could, I would give this a negative rating. The food is absolutely inedible, the patties are old, dry and burnt. Orders arrive after 45 minutes at the earliest and only if you put pressure on the employees with your receipt. Overload, too few staff, totally disorganized and quality as described above. Better go to Lidl and Co and get burgers out of the box. They are faster and definitely of better quality.

Worst quality of any place I've ever gotten a burger from. Service staff are all very nice. Unfortunately the burger was inedible. Meat old, dry and fried to death. The patty must have been there for a while; the melted cheese had dried on it. There was also a blob of sauce that you had to look for with a magnifying glass. Unfortunately, not a single incident. I will never visit this branch again.

Not much to complain about in itself. It would just be nice if they stuck to their own opening hours. The door was closed half an hour before official closing time.

Very incompetent customer service, after 40 minutes of waiting I asked for a refund

Guys, what's wrong with you? You just have to warm up these frozen things and. Oh put together instructions. How can so much go wrong? This is not molecular gastronomy! These burgers are proven not to mold. How can it be that mine was completely doomed to die? Absolute impudence.

Well attended. Friendly staff Everything's okay.

What happened to the store? Almost every order goes wrong. There are always things missing. But today they shot the bird. Of the three burgers I ordered, two were without meat and how can you tell? When you are at home and 7km away.

The employees do everything they can to serve customers in the best possible way. Absolutely ok

Just got McPlant to take away, among other things, got a McCrispy instead. Really shit as a vegetarian. Unfortunately I only noticed it at home. Since the delivery service is even more disastrous, that was definitely my last visit to this branch.

Drive in was very slow and took time. And the burgers? Lukewarm and without much taste. Hunger had won, otherwise I would have given everything back.

Firstly, you wait a long time on site so that the food is already cold and the worst part is that you almost get poisoned there. I have a food intolerance to animal protein, so I always order the McPlant without cheese, but they put the cheese on it and put the topping so that you can't see it when you open it. Luckily I took a closer look before I took a bite. That's enough now, never again McDonald's, it's life-threatening.

Everything is great. Clean, free, spacious, free toilet. Fast service. I recommend

I waited 1 hour for the food, it was totally cold, plus something was forgotten and the guy on the phone said they couldn't deliver it. I can call the next time I order and get a voucher. Never again

It's a McDonald's, what can I say about that. The staff is definitely very nice and the food is of the usual quality.

-You order on the spot, you are forgotten. -you order in advance, they arrive 20 minutes late. Milkshakes but no straws. No sauces included. Employees are not properly trained and all in all this branch is a disaster.

Unfortunately I was unlucky this morning, the Dark Chocolate was unfortunately very watery in taste, but the Egg McMuffins were good as always

Good, very nice and friendly manager

New staff is friendly. The shop is clean and the food is tasty

Unfortunately, nuggets taste like they were fried in super old fat.

Service friendly, food McDonald's just ok

Quite terrible to add. Cold fries :(

A large selection of food and menu. The hamburgers are smaller and smaller. The prices are larger and larger

I had ordered home. We live 10 minutes away by car. We had 2 Big Tasty Bacon Menu. Everything was totally cold, one burger was ordered without lettuce, tomatoes and onions and everything was still on it. It's bad if you can't tolerate something like that. You have the right to have your food warm and not already stale for 4 hours. First we were assured that we would get both burgers new and warm and then we were called again and then we were told that only one burger could be delivered. So if you want to eat warm, definitely not at McDonalds! Such bad service and no agreements! Never again!

So ordering and eating on site is such a disaster... you can't reach anyone. You really have to wait hours for your food with a very small order. I can only advise against eating there or having something delivered

In all the last few years I have never been treated so nicely at the drive as I was today (September 18th) - the young woman at the counter was so incredibly friendly and personable - after a really shitty day at work, she really put me in a good mood. You're no longer used to someone just being so nice to someone. I was really happy and hope that this employee will be highly recognized. The burgers - which is what we're actually talking about - were fresh and tasty, the fries were perfectly salted. Thanks! ♥️ Ps. Due to a communication problem my drink wasn't included in the order, she gave it to me on the house and just wished me a great day. 😊

There is a girl there who treats her very badly. Today I was there and she was the one who gave me food. I came home and opened the food. The meal was incomplete and Balfour was rude and she was the one who spoke to me and she was completely disrespectful. It was 1:45 p.m. On September 13th, 2024. I told her the food was incomplete and she said no, the food was complete. She didn't apologize and spoke without respect . I hope from the McDonald's manager. Talk to her

Unfortunately pretty dirty. I've never been to a McDonald's that was so dirty inside. The benches probably haven't been cleaned for a while. Tables weren't even cleaned during our visit and there were used napkins on the floor and the order slips were crumpled up on the floor at the displays. Benches were full of crumbs. However, service was friendly.

Small but nice! The McDonalds has been around for over 30 years. Unfortunately, the ice cream machine is often or almost always broken :( Sometimes the employees are helpful; on the other hand, no effort is made to help older people. To help operate the terminal. The quality of the food is variable, sometimes good and satisfactory, sometimes the french fry fat is not renewed enough. When complaints were made to the staff, they were accepted and resolved in a friendly and quick manner :) Unfortunately, I don't go there often because I've often been disappointed with the ice cream machine. Best regards

Beware of rotten meat! As always, the drinks and milkshakes were forgotten. With a large order and a lot of people in the car, you can sometimes overlook something like this... But please not as a branch employee. By the way, this is the second time. Now it gets even better, my mother and I ordered the Big M. When we got home we noticed that the burger smelled sour. The meat on both burgers was rotten and smelled more than unpleasant. I seriously ask myself how something like this can happen in Germany. The health authority would have to close the store

Unfortunately I no longer have any hope in the branch! When I entered I was full of confidence that I wouldn't have to wait what felt like a day for my food. When I was ordering, I heard a tone from an employee saying that when you're working with customers you should pull yourself together for 8 hours, it's pretty unpleasant! (I'm 33 and even I was extremely uncomfortable, which doesn't happen often). And now the usual way took its course, when I entered, 1 customer waited in front of me, after me about 2 people ordered, after 15 minutes of waiting the shop became fuller. With every bag that was packed, I hoped it was mine, but after 25 minutes I was already doubting myself, had I done something wrong?!... unfortunately the answer was no! In the meantime, a friendly lady wearing a shirt entered the store (possibly the manager?). She also noticed the condition, as I heard ALL McChicken Classic “parts” were empty, only being prepared (this is not included in my order). When my wife filed a missing person's report and it was now 30 minutes since I ordered, I spoke to the nice lady outside (she hadn't started her shift yet, as I heard when I spoke to her), she immediately took care of my order and saw that my receipt was ready but was not taken into account further. I had my order within 2 minutes thanks to the lady. I had to wait 30 minutes for 1 menu and 2 happy meals, all the employees in the “checkout area” seemed incompetent, haphazard and overwhelmed! I understand when it's full (which it wasn't for 15 minutes, everything was manageable), more people came after me who complained (20 minute waiting time), the number of employees seemed anything but understaffed, so I can't explain why it wasn't functions! It's never worked out in this branch, I'm a manager in my job and wouldn't survive two days like this. I'll be honest, before I go here again, I prefer another nearby burger joint. The sad thing is, the prices go up, the service goes down, the quality is mediocre! As an outsider, I would assess it like this: The employees are untrained or not capable at all, the Mces system is not adhered to, work is done according to whim instead of according to plan!

Service was good, nice staff but difficult to understand. The food was tasty but lukewarm and the fries were very wobbly and the nuggets were a little sticky. Otherwise comfortable but the tables are mostly dirty/sticky.

**Review about McDonald's employee Patricia** I would like to share my very positive experience at McDonald's, especially thanks to the exceptional friendliness and professionalism of the employee Patricia. She exceeded my expectations in every way. As soon as I entered the restaurant, Patricia warmly greeted me with a friendly smile. Her positive charisma immediately created a pleasant atmosphere. She was extremely patient, courteous and attentive throughout the entire ordering process, even when it took me a little longer to decide. Patricia answered every question I had with a smile and made sure my special requests were taken into account when ordering. I was particularly impressed by how committed and motivated she seemed - you can tell that she enjoys her work and that customer satisfaction is her top priority. Even in hectic moments, she always remained calm and friendly. Such employees are a real asset to every company. Thank you, Patricia, for the great service and friendliness that made my visit to McDonald's so pleasant. Employees like you make the difference and ensure that people want to come back!

Today it was very dirty. There were fries on the floor, the trays weren't cleared away because the carts were full.

A classic McDonald's: standard burger, fries that are too soft, cola with too little carbonation. The employees put the wrong toy in the Happy Meal and instead of fishnet fries there was the standard version. The restaurant is clean, but like every Mäcces, it is far too loud and noisy. Okay for an emergency lunch, otherwise there are better alternatives in the area.

The music there is probably a best of the weekly bazaar in Islamabad. Loud and intrusive. There was also a lot of singing in the kitchen. I thought I was in a closed company.

Nice McDonald place in Hannover. Order via vending machine. Good with parking spaces. The food was good

Burnt cold dry so all 3 burgers. Cola were lukewarm and for that 36 euros. Never again

If I ordered two extra “chilli cheese” burgers WITHOUT jalapeños, I would get both with some on them. If I were allergic, I might be in the hospital. A little unreasonable when spoken to

Service is bad you should be able to give zero stars or minus stars shabby shop shabby concept of McDonald's shabby employees I don't think they even know what fast food is all about

And once again something didn't work there, you just ask yourself WHY? By the way, at the last drive-in, the ice cream was served first. I was asked to pull over to the right and wait as the rest was still taking time: we wanted to eat EVERYTHING at home...

Very good McDonald's branch in Misburg. Small and clear. At the last breakfast we were given a used coffee spoon for our cappuccino. That is not how it works. Therefore 2 stars deducted.

A lot has happened here in the last few months. There used to be regular problems here with incorrectly compiled orders, missing ordered items, unfriendliness and general slowness and listlessness on the part of the staff. However, all of these points were taken up very well and now hardly ever occur at all. My orders are now always complete and correct, and special requests are also implemented correctly. The employees appear more motivated and the process is more coordinated. Only rarely does something get lost in the hectic pace, but when it does, the response is immediately appropriate and generous. Thank you for your good service!

Awesome rubbery food (I want to vomit) after drinking the grimace shake I turned black (I don't recommend it), when they turned off the light you couldn't see me and I won't mention my cousin, I got a sandwich all black and you couldn't see it (I recommend it)

Very friendly employees here. Ice cream tasted good.

Got very good and fresh food. A very nice employee also sent us a lot of love for the food. Thank you for the Mc Flurry. :)

Once again half was missing. Never again McDrive. They cheat wherever they can. You should check the packed bag in front of them in the parking lot. And it no longer has anything to do with fast food. Had to wait more than 15 minutes.

The driver didn't find the address then a large fries worth 5 euros was missing. When I called they said they wouldn't send a driver out as soon as one drives out, bring it over, who knows when it will be refunded the 5 euros wasn't possible, you have to take it with you Lieferando clarify so good service for expensive money sucks but we will never order from them again

Never again, via Lieferando Waiting time for over 2 hours, then I call and find out the staff has taken sick leave and only 1 driver is there to deliver. To be honest, no delivery without staff but waiting for over 2 hours is a disaster.

Personel wasn't that nice cold burger

Yeah, so please be careful because sometimes you get cheated, employees don't put the full order in the bag, but you still have to pay for everything you ordered. (the full price of 6 burgers but only 5 inside)

Yes, what can I say, I'm really angry... We've been trying to give this branch a chance for about 6 months now. Unfortunately without success, 10 out of 10 orders on site and via Lieferando were all a failure, even on site products were forgotten to pack. The happy menu for our child was constantly missing, and when you complain, you get unfriendly and really shocking answers from the shift leaders. Today I wanted to make my son happy after a difficult day and try to order it again... I could have thought of it myself (really stupid idea) over 2 hours delivery time!! Impossible with a hungry child!! If you ask, you will find out that there is a shortage of staff, it can happen to anyone, but when I notice that I can't keep up, I stop the delivery! What every other branch does. We won't be ordering anymore.

Waiting for far too long at the drive is always missing something and is usually already cold

Small McDonald's restaurant. Friendly staff. The food is ok. Parking spaces are available.

My first and last visit to this MCD in 2024! An order of a BigMäc, a 6-pack of nuggets and 2 fries took 22 minutes in the store. Not bad so far, but the BigMäc was in the tray after 5 minutes and was allowed to cool down nicely because the employees packed various orders in a completely uncoordinated manner. Furthermore, it was preferred to discuss with employees for 5 minutes that they should now take a break instead of continuing to finish the order. Then they called out 5 times to the back room that a “6” was needed, even though the finished nuggets were only kept warm half a meter away from the person calling. When asked about the fact that the BigMäc was now cold, they replied rudely, "Then we'll just remake it." But what wasn't done was the cold burger was put in the bag. Last but not least, the fries were without salt. Sorry guys, not like that! I won't go there again and I advise everyone else not to visit. Because you don't have to put up with unfriendly and unqualified statements, especially when work processes are uncoordinated and carried out incorrectly, and you don't even need to. to behave politely and apologize to the “paying” customer.

MC Donalds. No need to say more

I was here again today after a long time and I have to say, something has changed here. All the employees are super friendly, the food is 100% improved. Warm, crispy, even the fries. So it's worth coming back.😍

Funny Niklas doesn't make enough ice cream, the guy puts the mc sandue portion in a Flirts cup

I ordered there online and had it delivered. Delivery time was only 25 minutes! Very good 👍 and the food was still warm ☺️. The driver was very, very nice 👍 I would happily order there again.

Caves bad!!!! I've been sitting here for an hour waiting for my food!!! I also have to watch at least 5 people being served in front of me?! When asked, they say “Your order is next” and then three people still get it before me?! What a joke, I've never experienced anything so bad.

Waited for food almost 20 minutes after ordering. Anything but a fast food restaurant. Tables weren't wiped down either

Eating cool people tastes good too, LG

Super clean and freshly made burgers that look just like in the advertisement. To top it all off, the staff was also nice. That gets 5 stars from me!!

It's unbelievable how incompetent a McDonald's branch can be, I had to wait exactly 34 minutes for a portion of fries and 2 milkshakes and that was after 9 p.m. on a weekday. After waiting for over half an hour I got old, cold and sticky fries. The pace of work is terrible and I don't even want to start talking about the quality. On my first attempt to buy something there, I stood in the McDrive queue and had 4 vehicles in front of me. After almost 10 minutes without moving a meter I drove away (after the second visit I realized that it was the best decision). A poorly managed branch should simply not exist or you should think about changing management. You can't call what you get for your money FOOD.

Unfortunately the wrong meal was put together at McDrive. Instead of a burger, we had chicken Mc Nuggets. It's a shame, but mistakes happen. Still only 3 stars Waited over half an hour for two ice creams. For a fast food restaurant you would expect something different

Super friendly employee today on May 1st. 8:00 p.m. at McDrive. I wish you a nice evening! ;) Unfortunately, my colleagues in the kitchen can't keep up... Update: Thanks to DriveIn, you only notice that the quality was unacceptable after your last visit when you get home. Complained to the franchisee and received vouchers for BigMacs. Thank you, this branch is over for me. I gave the vouchers away to “brave” friends.

I would have to deduct stars today for incorrect information at the counter, completely cold food and wrong drinks. I think that was really the last time here.

Thank you for a great children's birthday. With a lot of patience, the little ones were turned into burger makers, of course with appropriate clothing 👩‍🍳👨‍🍳 Joy, excitement and respect were in the air. They proudly took their burgers to the table and enjoyed them. Many thanks to the entire team 👍💐🎉

The neatest store, friendly staff who understand you and a good mood at work. Orders are ready super quickly and everything is always complete!

The fries were even more soggy than you're used to. Our Big Macs were completely missing the sauce and were just dry and tasted disgusting. Our Mc Flurrys had the wrong sauce on them and the spoons were missing. Unfortunately, we couldn't eat the Mc Flurrys without the spoons.

Disaster shop - no matter when you go, whether in the drive-thru or for on-site consumption, they take about half an hour to place an order. What's more, 9 out of 10 orders are either wrong or missing something! You won't hear an apology or anything after waiting over 20 minutes for your forgotten fries. 1 star is already too much for the service!

I waited 30 minutes just a smart menu

Ordered through Lieferando, food was only lukewarm. Had to wait 2 hours (10 minutes away from us). Then they also forgot the sauces. The crowning glory was that two pieces of hair (blonde) were found in a burger. They had hope that at some point they would get it all to work out. But it's getting worse and it's the last time we'll order or go there. Will take the route to Lehrte and eat there...

My visit to the branch today was a complete disaster, I waited forever for my order... even though the store was empty... next to me two other women complained, among other things, because the burgers weren't made correctly, because of the waiting time, etc. After a woman complained to the branch manager, he replied to her very cheekily and made fun of his colleague.. After I contacted an employee (small and southern) he said that if I didn't like something I could rate it on Google today with a stupid, provocative laugh on his face.. The way customers are treated there is simply very outrageous.. and a higher level should take care of the skills of the employees and especially the branch management. I definitely won't come here anymore.. As a bonus, the store is very dirty...and ultimately, after waiting over half an hour, my order was cold and unappetizing.

It doesn't surprise me that the branch has a 2.8 rating, I was there today... it took the employees longer than 30 minutes to get 3 burgers. After I wanted to cancel my order, the branch manager cheekily said no... and... I had to wait another 10 minutes and the result was a half-cooked cold burger. No apologies... just nothing... just an extremely inappropriate tone from the branch manager towards the customers. Meanwhile, other customers were ordering food and the place was extremely dirty... inside and out, so it took longer to even find a suitable place. Simply disgusting, never again..

Tv Girl Reference on the wall wowowow how good I love this store my colleague was drunk here and suffered mimimi not my problem super load

Staff is completely overwhelmed. Waited over half an hour because of chicken

The ambience at the DriveIn was impressive! 😄

Unfortunately a disappointment, there was nothing going on and few people. still the order took forever. Plus they managed to top the burgers completely wrong, I wonder how you manage to do something like that when you do nothing else all day. sad

Very good and tasty food tastes super delicious

Plenty of parking on Sunday mornings, friendly service. Clean tables. But unfortunately no croissant was available, so a point was deducted.

The food was lukewarm to cold, tables were dirty, a drink was forgotten. McDonald’s is certainly not a luxury restaurant… but I can expect fresh food and clean tables here too!

The food was ok, but the packaging and cups were dirty and the order was not correct and complete and the fries were already cold when they were brought.

Employees at the drive through barely understand German, ordering takes ages. Worst McDonalds in Hanover!

The food and ambience is McDonalds. The overfull tray return was only emptied late.

Never had such bad burgers at McDonalds. Every single sauce was missing when we ordered. Be it mayo or sweet and sour. The “cook” looked more than haphazard.

Food and ambience as always. But the employee on site deserves 10 stars.

Way too long waiting time. Food is already cold when you get it

The food is good, but it's way too crowded and the man at the cash register is ignorant

It was the dirtiest branch I've ever been in.

Would rather give -5 stars. I was able to watch the burger patty being placed on my burger by hand and asked the workers whether it was normal to work without gloves or with tongs and they said yes. Really bottomless

Waiting time at the drive-in counter is very long!

It's ok here... the employees have always been friendly... otherwise everything is the same as at all other McDonald's

Well, what can you say about that?