McDonald's in Berlin

Relatively unprofessional. You have to repeat yourself more and more often. You also have to pack your own food, which I've never experienced in Mecces. 2. I specially ordered something via the app, but the waiting time is shocking even though there wasn't much going on

I ordered a late one which took a very long time and at the end when I asked an employee prepared a small cup for me even though I had ordered large and with cold milk and no taste and no cinnamon on it very bad service.

As always, but unfortunately a bit dirty.

We have waited for 40 minutes for take away. They are so slow. Food was delicious

Food and service were good, but the place was dirty with dirty plates everywhere and overflowing trash areas

35 min wait for nuggets. Never again.

I didn't want to write a bad review at first because I know that working as a service person is stressful. I was there last week and when I ordered a hamburger I received the 2 buns with sauce but no meat patty. I thought “it could happen”. Was there for the second time today shortly before 7 p.m. My order number was 206. Instead of the large fries I ordered, I saw at home that there were only 2 portions of mayo. For an order value over 16 euros, that's steep. I can understand that the employees are stressed (because there may be a high level of sickness or a lack of staff), but that's really not possible for a restaurant in a tourist location!

Even one star is too many. Very dirty and extremely unappetizing. Never again

Somehow even at the end the fries was fresh. It was only place open in the middle of the night and saved my night :)

Biggest scam!!!!!! I go to redeem a coupon, go to the machine, select a coupon and while I'm ordering, the choice of sauces just doesn't go any further so I have to cancel the order. When I asked at the checkout I was told that they couldn't do it because it was a technical problem!!!!!! Why on earth do you offer these coupons if you can't redeem them anyway because your hot machines don't work!!!!!! Do you want to cheat on me!!!?????

Great location but its always super busy here. It usually takes a bit longer than at regular McDonald’s. The restaurant is very clean and modern. The staff speaks good English. The food is made in a rush and not always looks good. If you dont come during prime time, the food usually tastes on point and you get everything served fairly quickly.

I ordered a Big Tasty meal for delivery, but the wait exceeded the estimated time. The food arrived cold, and some items were missing—two bottles of cola and sauces were left out. The courier claimed he ‘didn’t know anything.’ We ended up eating almost without any drinks or sauces. Very disappointed with this service. Don’t order here—it’s not guaranteed you’ll get a complete or warm meal.

Twelve minutes of waiting time (invoice printing until issue) in a 2/3 empty branch for six chicken nuggets is somehow incomprehensible at night.

The staff just ignores the table service. They mark the order as ready and wait for you to get to the pickup.

We visited this restaurant because of the terrace with this beautiful view of Checkpoint Charlie. An absolute insider tip for anyone who wants to experience Berlin away from the tourist crowds! This American restaurant is probably a remnant of times gone by.

They taking to much times for giving orders 🤮🤢

They forgot our food and we had to wait 45 minutes for our order after we had to go up and ask where our food was. The food had been sitting in the tray the entire time while we were waiting and by the time we got it was cold ,while asking for our food we were greeted with multiple eyerolls from the server and our food rudely thrown into the takeaway bags. They forgot our food and we had to wait 45 minutes for our order after having to go upstairs and ask where our food was. The food was on the tray the whole time we waited and when we got it it was cold. When we asked about our food, we were greeted with several eye rolls from the waiter and our food was rudely thrown into the take-out bags.

My teenagers spent €45 for 30 min old cold food, almost half the order missing. Shrugged shoulders, bitchy smiles & total lack of care or interest. Employees should be sacked for such poor service and such bad attitude. Try the Vietnamese place a couple of blocks West instead - it was amazing.

A great branch in a historic setting over two floors.

For some reason everyone was indian, i like that

Disappointing when you have to wait 20 minutes for a burger and the rest gets cold and you only eat it because the chef can't make a burger. To be fair, the shift manager had offered me something because of the waiting time.

The right place for a light meal and good coffee, clean and tidy🙂

Me and my friend made an order and have been waiting for 20 minutes, while we were trying to tell the staff that our order is lost and they just insulted us with an angry face. In general, we've been waiting for 40 minutes since we placed the order. The staff also didn't seem to care about people's orders, so we saw a man picking up someone's food without showing any receipt. Later, the other man came WITH the receipt but he couldn't get his food, because someone else took it. Shitty service, do not recommend

Horrible place, waited half an hour for food at 3pm

Lovely staff I loved it. And I loved the plant based burgers. Really love it.

It couldn't have been less sauce. Cookie dough fresh from the freezer, hard.

Very friendly staff! Direct view of "Checkpoint Charlie" - and at the exit the note "You are leaving the American sector" - somewhere between scary and situational comedy, but definitely original.

Long wait for examination, not all the order is delivered, you have to go to remind them, and the paid toilet is 0.5 €

I've been waiting for almost half an hour for a double cheeseburger, 8 nacho snacks and a small vanilla shake. No receipts came out from the order machines, which meant I had to talk to the employee at the front. He then asked what number I had and then said that I could sit down. When I went back to ask where my food was. Then he said to me: "I asked you if you had already paid." So anyway, I paid and then waited again for 20 minutes. When my number was finally at the top of the "In preparation" area and it wasn't displayed as "ready for pickup", I went there again. There I had to talk to an employee with my poor English and say what the problem was. Then it took 4 employees to get my cheeseburger, my snackers and my milkshake Then I went to my seat with the tablet in my hand and had to explain it to my friends. I waited from 12 p.m. to 12:55 p.m

During break at my school, my classmates and I decided to go to this McDonald's. We wanted to enjoy our breakfast there, but unfortunately the staff took far too long to prepare our orders (about 15-20 minutes, and we didn't order much, just a simple breakfast). That's why we were late for class. I wouldn't recommend this restaurant if you're short on time. :(

Unfortunately one of the dirtiest McDonald's branches I gave the restaurant a chance and was there on 9/22/24 at 8:35 p.m. What can I say? The employee who spoke to Cappy was so outrageously unfriendly that I left the store without ordering anything! Never again and no thanks!

A seemingly clean McDonald's And the milkshake was good... just McDonald's But what's not possible is that you have to pay for the toilet, the lady doesn't speak a word of German and sticks her hand in the face of a penetrant... What's even worse is if even paying guests HAVE to pay for the toilet then please pay attention to the cleanliness and that the toilet paper is there.....

The employees inside are very sullen, the service is very bad. I asked for help, they rejected me with a very harsh and ugly attitude, I will not come here again and do not recommend them.

Super long wait, although not many orders

It is not pet-friendly nor do they have gluten-free bread. Furthermore, the place was not air-conditioned.

The cola was delicious with just the right amount of sugar and carbonation, and the chicken burger and nuggets were fresh and very hot and delicious. The part-time workers are also friendly.

I've been to many McDonald's restaurants many times, but I've never experienced anything like that at a motorway rest stop where you have to pay for the toilet just because I couldn't show the collection slip or cash book. The company should come up with something. Many people don't even know this and simply pay. Does McDonalds need it so much and now even pay for toilets?

Just your average McDonald's, although this time it funnily ruins the pictures people take of a historic site dating back to the tragedies of the Berlin wall - now with McDonald's in the background! Jokes aside, the food quality is on par with McDonald's standards, though a little slow. The toilets are not free, and even though we showed our receipt, the lady demanded us to list every single thing we ordered. After this she still wasn't that stoked to let us in...

Long wait. Food not particularly well done and already cold!

Unfortunately, no matter when I eat here, the order is always incomplete. Every time I have to complain at least once. So service has already deteriorated significantly

terrible service, very unpleasant

Very slow service. I was the only order and took 15 minutes

order a classic chicken burger, very bad :( had to threw most of of it.

Not very good service and the toilet woman pulls you off and is very unfriendly

So the food was really okay. But the woman in front of the toilet is the last thing. You are not allowed to charge money for going to the toilet. And I'm the last person who doesn't have 50 cents to give. But anyone who asks you stupidly that you should pay and then runs after you to pee and continues to bully you, sorry, but I don't give them anything. Then some junkie on the street would rather get it. I hope she gets reprimanded.

Fast and cheap, the service is nice, but the place itself is full of tourists.

Such a bad experience. Mc Donalds has degraded its quality. Go to Burger King instead McDonalds.

If I have 0 then I’ll give you right ration.

Very bad service, they even charge for the toilet

My grandson had milkshake or something similar (I'm not sure about the name, I don't go to MD) He let me try some of his and i tell you guys it was like drinking 5 big spoons of S U G A R mixed with milk !!! 🤮

If you're here Don't choose the function they brought you Waited 15 minutes for food In the end he came up and showed me the receipt They collected food for me, which was lying there supposedly like mine, who knows. Gave an order and didn't give me a napkin. I didn't even want to come up again. In short it was so-so

In itself it's a McDonald's, but you also have to pay to go to the toilet, even if you consume! A shame! Being able to go to the toilet should be a universal right, otherwise, we can also pee almost everywhere in town, when it smells like urine everywhere we might ask ourselves the right questions! In short, shame on this McDonald's. I would also like to add that the "pee lady" who must probably be a poor person from whom McDonald takes advantage, works in intolerable conditions for a country such as Germany in 2024. It is inhuman and revolting.

toilet fraud: the note says donation and the lady demands 50 cents, it says the toilet is included in the price and the lady takes the information about the toilet from the receipt and you can't enter a second time, not only do you have to pay, but there is no paper in the toilet and it is dirty. The food was so-so. It's dirty. I don't recommend it.

It felt like a normal McDonald's. I stopped by for morning coffee around 9am. Since it was morning, there were almost no people inside, and the inside of the store was relatively clean. The coffee tasted like the usual McDonald's. There may also be several charging plugs depending on the seat.

Very nice employees, fast service and the hottest and tastiest Mcces food of all the Berlin branches!

Very inexpensive place to go to the toilet Advantages: only 50 cents for toilet. Cons: bad food.

Many thanks for the Cola half liter, without ice, for Lieferando. BiG, Adam

Just nice McDonalds. Bonus is the terrace overlooking Checkpoint Charlie. And a free toilet upon presentation of a receipt for purchase at this location.

A terribly dirty place, even by MC's low standards.

AN IMPUDENCE !!! I just bought cake from the MC Cafe for 10 euros, actually no problem Only my cake (both pieces) was intentionally packed backwards in the packaging by the extremely unfriendly service, so the whole cake stuck to the bag and I could pretty much throw both pieces in the trash... it was small, black hair and... only speaks English... that's really not possible...

I ate takeout McRib, which is not available in Korea. The inside of the store was a bit chaotic and hectic. The order coming out was very slow. McRibs taste like a bulgalbi burger.

Very poor quality/bland food compared to McDonalds in New Zealand. Also expensive for what it is. Gave it at least two stars because the restaurant itself is nice and the order came out quick. Honestly wouldn’t feed this to my dog though. Burger was difficult to finish but I don’t like to waste food.

Horrible woman manning the bathroom. I have a chronic illness and spent only 4 minutes (I checked) in a stall and she screamed at me and was very aggressive. Meanwhile there’s people coming in asking for money in a cup, maybe they should worry about that rather than someone using the bathroom.

Don’t grab takeout from here. Every other time they mess up the order. And then you get home to children’s tears because they don’t have the thing they had wanted.

We specially ordered a little something so that we could go to the toilet after reading that you can only go to the toilet with a receipt - which I can definitely understand in a tourist hotspot like Checkpoint Charlie. When we gave the woman in front of the toilet our receipt, only one of the two of us was allowed to go. The family of five who arrived shortly after us didn't even have their receipts checked and everyone was allowed to leave. Absolute impudence.

Bro claims that a vanilla shake is a chocolate shake but just "just a lighter colour". Lower service

Wow. The cleanliness leaves a lot to be desired. Of course, thanks to Checkpoint Charly, there are a lot of tourists here. The store should only be able to cope with this volume. After all, McDonald's hasn't been here for just a week. 😔 Apart from that, even when the outside temperature is 32 degrees, I expect a really fresh milkshake that is slightly icy and not just cool, thick strawberry milk. I would have preferred to have the broth tested directly by the service staff. But this shouldn't happen even to the poor souls. I'm sorry, but the real best thing about this branch is the exit. And then never go back in. I like to go to McDonald's and alternatives every now and then. But I now give this one branch a wide berth. 👀

Easily the worst McDonald’s experience I’ve had in my life. First off receipt didn't print out of the machine and also didn’t tell me my order number leaving me forced to guess which order was mine. There was an enormous pile of burgers and fries all going stale with no-one packing them into meals. Waited 30 minutes for my food which was missing sauces. Burger was cold, fries were cold and stale, the only positive thing about my meal is that my drink was cold. Wouldn’t recommend!

It's clean, but the staff (hardly speaking German, let alone understanding it) is completely overwhelmed, annoyed and apparently unable to work. For this location, a shame!

This has to be the worst McDonald's in Germany... Waited 25 minutes for a burger. And then there was only half a slice of bacon on the “big tasty bacon”. Work ethic and organization are below average there... Never again!

It is difficult to find the famous German organization in this place. My order took a very long time to prepare, even considering the large number of customers. In addition, the order numbers were not displayed on the board and you had to listen to whether the man would shout your number or not. Additionally, the coffee had to be picked up in a different place than the food. Poorly.

Personeel in de bediening is prima. Wachttijd was wel erg lang voor 1 flurry en 1 milkshake. Besteld via de app en table service, hierdoor geen bonnetje gekregen. Daar vond de toiletjuffrouw het hare van. Meteen een hele hoop gescheld en gedoe, geen woordje Engels ondanks een toeristisch gebied. Erg slecht.

They’re open until 4am, passed by at 2am after a party, found that they closed the door already, and I had to wait until someone leaves to open the door. That’s sneaky behavior from the management to push customers away.

The worst Mc Donald's I havs ever visited. There is no air condition, table are not clean, the order was waiting, but no notification on the screen. There is no suowrvision control. Poor hygiene attention - basic prevention rules should be standard. My daughter has stomach problems after meal she has eaten there.

The fries didn't taste good, there was no salt in them!

Once again a McDonald’s in Berlin excels at being utterly rude and miserable. If you really want to experience the famous Berlin Schnauze attitude, look no further.

The staff works extremely slowly and many people don't understand German.

I ordered from MC today and had it delivered via Uber. Food was cold and 2 products were missing since McDonald's was called and shut down because the delivery service supposedly doesn't recognize this McDonald's as a restaurant, what nonsense, it's sad that McDonald's has to change so much. Just sad, but I will avoid this store in the future.

I ordered two times. And there is always something lost. Please focus on your job!

The staff can neither speak German nor English, which is a shame in such a historic place :(

Larger branch with ground and upper floors at Checkpoint Charlie. Lots of tourists. It took a while before I had my donut and cappuccino. Both components as a combo = €4.09. Much more expensive individually. It's best to refer to the McCafe combination, otherwise you might end up paying more. I found it very positive that an employee always cleared the tables of rubbish. The new breakfast is available from 7:00 a.m., with McFarner, mini pancakes, croissants... 👍

Usual stuff for mac d’s apart from the very very very grumpy and rude lady that guards the toilet with her life, and doesn’t say a word!! God forbid you turn up without a receipt or 50c ready to pay! Rude is being kind! Not sure I’ll go back just because of her! Plenty other places to eat in the area

There was little going on. The order didn't come complete... had to complain twice. An espresso took extra time. The icing on the cake was that you had to pay 50 cents per person to wash your hands. That is rather difficult.

Busy, sometimes really busy, but the queue kept moving, the order was correct (and warm) and the assistant was friendly.

They took too long to give me my order. It seems like they need more workers as the amount of clients they have is too high. Workers were also really stressed.

I ordered a coffee which was nothing like the ones I had at the Netherlands. It was mostly foam. Then when I complained to the employee, he accused me that I drank it before complaining. After a short argument he called me the n word. As a black woman I was shocked to hear this in Berlin from a white guy who was probably German. Disgusting place, avoid at all costs!!!

Auf der Toilette wird man von einer Frau welche nicht im MC Donalds outfit ist unfreundlich begrüsst das man den Kassenzettel zeigen muss oder EUR 0.5 bezahlen. Für mich sieht das nach abzocke aus.

You stand for an hour or more for one thing, staff slow and rude.

Just waited 45min/1 hour for a cheeseburger. Never again

Wish I'd have read the reviews first. It is a very busy restaurant but food was ok despite the wait. On using the toilet facilities we were confronted with a sign which read 'charge €0.50'. There was no mention of requiring a receipt to use for free...just an angry woman demanding 50c. So all in all rather disappointing and a good trap for tourist overcharging. Can now see that this is a persistent problem and despite feedback saying that they'd look into it, it still happens...not great.

A 20 minute wait for 2 chicken burgers is not uncommon at lunchtime. Bring a lot of patience. Not a fast food restaurant.

The slowest McDonald's in Berlin...

We were there on Thursday evening with a school class. After entering the order at a terminal for a long time, we were unable to complete the order. An employee helped us a lot, we were told to order everything again at the checkout and were given a discount for the inconvenience. It would be great if the terminals were programmed so that in the event of a crash you receive a receipt with a number and the order is saved on it. This means it can be accessed and edited again at the checkout

Paying €0.50 for toilet when I bought €10 euro for food. Then when I decided to write the review here I saw someone also paid and then McDonald reply that to show the receipt at the toilet counter. But first and for most, it doesn't have any signage to say that. Also the lady there never ask if I am a customer and show her receipt to get it. So management of this McDonald should do something instead of putting a lady there and never train to be more polite towards it's own customer. Understand this is to avoid some people to use toilet without buying food. But to be fair to restaurants customer, the lady just need to ask. If not staff at the Mcdonald counter should mention to customer to keep the receipt to go toilet. Or to put more signage to remind customer.

He saved me! I was out and about at 3 a.m. very hungry... but then this MC came around the corner. Delicious curly fries at 3 a.m. Cool.

After visiting the checkpoint Charlie, we used the opportunity to relax at the mcDonalds next to it. This experience was terrible. First the login at the order didn’t work, so we placed the order without receiving bonus points. Later on, my son wanted to go to the restroom, were the lady was refusing the use, because he didn’t have enough change to pay for the rest room. The charge were 50ct. After complaining at the counter ( which were very unpolite) they told us, that my son can use the restroom with the receipt, no need to pay. So he did, but the lady kept the receipt that no one else could use it. That’s an experience I never had before at a restaurant. The servereigenen was unpolite, The food was also strange and not as usual.

I don't think there's much to say about the food and the prices, everyone knows them and they're always the same. This shop is relatively large and always clean.

Employee unable to fulfill a mobile order. Restaurant manager!!?!?

After ordering, my number suddenly disappeared from the pickup board, even though it was never called. Very questionable and dubious!

Paying for the toilet in McDonald's!