McDonald's in Dortmund

In itself quite tasty, but the service is rubbish, yesterday we waited half an hour for 5 things, while others who came significantly later with the same amount or more were able to pick up their food, and yesterday half of it was missing and the employees had to ask twice point out what's missing and then you don't even get an apology.

😋 delicious Latte Makiato caramel

Optimal protective measures. No complaints. Since the renovation, the restaurant has been very clean and the food has always been fresh. Has improved a lot.

In contrast to the last visit, today everything was clean and tidy.

The ice cream machine breaks down several times every week. As someone who has worked there for years and knows the system... pathetic!

Service was quick in the Mc Drive after pre-ordering

Unfriendly and dirty! Food is forgotten! If asked, you should first prove that you actually ordered! Update Because it is one of the few McDonald's stores. I HAVE to go to Dortmund every now and then. Ordered 2 Happymeals with the kids. Both incomplete. When asked, the statement “yes, then the children have already eaten something” I would like some compensation from management. These ineffective employees on site are not capable of anything!

Disgrace!!! My fries were simply unsalted!!! Although I really didn't expect the best fries, cold limp fries without salt are awesome. On top of that I bite into the driest chicken burger I've ever had...Sweet and sour sauce was probably out??? Although a large drink is specified in the menu, I only got a small drink. So I've definitely been to better McDonald's restaurants... Something definitely needs to change here

This McDonald's is the worst I've ever been in! Very dirty, employees sometimes incapable of getting an order right! Anyone who can read has a clear advantage! And in MC DRIVE something is ALWAYS missing from every order 😂

It's really nice here I've never seen such a clean McDonalds Keep it up.👌😊

Absolutely worst McDonald's Long queues of cars Almost never milkshakes because the machine was supposedly broken Unfriendly employees, worst of all the one who always sits at the first window

Unfortunately, the lady who served the drive-in wasn't willing to take 4 chicken burgers out of our order. It was a misunderstanding that the lady unfortunately wanted to clarify in the smallest possible way. This is better!! Happened at around 6:45 p.m., the lady was wearing glasses :)

I'm still speechless. We were at McDonald's kley yesterday (9/23/24) at around 4 p.m. When we stood at the front and wanted to place our order at the self-service counter, we saw and heard (including 3 other customers with whom we then talked about the situation) how the obvious manager loudly shouted at an obviously new employee (young, glasses). asked her to please be quiet right now and listen - he would always be in trouble because of her. THAT in front of all customers in 2024 is simply no one worthy of people. The way a lady (probably also a senior manager in civilian clothes) laughed at the whole thing, and everyone else watched as the employee walked away embarrassed and continued cleaning the tables, left us, and definitely all the other customers who noticed this, speechless. I will never enter this store again!!!!!!!

The food there was straight out of an advertisement

Simply incredible! I bought vanilla milkshake and unfortunately it was inedible! Probably double the amount of syrup, it was way too sweet! In terms of color, a vanilla shake shouldn't be brownish (a clear indication that too much syrup was added). I brought this to the manager's attention, but his reaction was very unprofessional! He just shook hands and was still angry that I told him that. Didn't mean to approach it! Very, very unfortunate!

Very poor treatment of customers by the staff. No recommendation from me

The new "M" simply tasted completely different in the direction of sour/unhealthy.

Been there on September 14th at 7:52 p.m. I wanted to redeem a coupon code for 2 fishmacs on the drive and didn't want to order a coffee with it. The same employee who also didn't want to accept a coupon 3 and 7 days ago. This time it even went so far that he said in the original tone: The coupons consist of numbers, if I enter this combination of letters now, my cash register will crash. Please order something else. This time I didn't order anything and went to McDonald's in Herne. The coupon worked there. I would have liked to inform the franchisee, unfortunately you can't access the site... You should do test purchases here often and see how the employees work. I have never seen such disloyalty. This incident can be assumed as follows: go somewhere else.

I'm actually not the typical McDonald's customer, I went there once with friends. But I have to say that I am pleasantly surprised. Everything very clean, No more meter-long queues and no more stressful operations, you can easily order food via an app. The ordered food is brought, no comparison to the last time I visited an NC Donalds. The staff was very helpful, explained everything to me very well and patiently on my cell phone and at the terminal. If I'm ever in the area again, I'd love to come back.

I stood at the checkout for over 30 minutes, then complained why it was taking so long, then my order was refused and that's not the first time that's happened with the same thing with workers and as a shift boss, the service is absolutely bottomless

It's right behind IKEA so it's easily accessible. There are times when parking space is limited.

I've never seen a branch so dirty. Tables full of dirt and leftover food. nothing is cleaned, not even when asked. The store also smells like a wet dog. Abnormal!

Complete order if and not only with us but also with the other gestures.🫣 The whole restaurant including tables and benches was totally dirty, dirty. I had to ask the waitress if they could clean my table 🤢🤮 Actually, the staff has to see and do it themselves.🤔 I won't go to the MC Donald restaurant again when I'm in Dortmund.😤😤😤😤😤😤😤😤

Bought BigMäc menu with fries and drinks. The burger was as dry as a desert, the fries were warm for once; the drink ok! Worth mentioning is the very, very friendly employee at the drive counter!! I haven't experienced something like this at MC in a long time!!

Can't do anything at the cash register and the burger was rotten

And no mayo again! Unfriendly high ten! Using your cell phone privately at the checkout?! There's no need to be surprised! Unbelievable!

Unfortunately, a simple McDonald's is no longer open 24 hours like most other McDonald's

The staff at MC Drive should understand how they get their salary! The second and final incident! A complaint has also been sent to McDonald's.

I ordered a coffee and a mc toast and always thought it was a fast food restaurant. After waiting 15 minutes I went to Burger King

I had a normal fries with my Netz fries 😡😡😡😡

Until recently, we were actually really impressed by the friendliness of the staff as well as the food, as the fries there were much fresher than at McDonald's on the B1 or the main train station. Unfortunately, for a few weeks now, it has happened that you either have listless employees at the mcdrive who are difficult to understand, or they also tell you that coupons can only be redeemed in the restaurant from 3 pieces onwards, which is what a family with 2 children already has the mc drive makes the experience a waste... Regardless of the fact that it is probably not in the company's interest to proceed this way... one of the employees scans it at the window and thereby finally shows sensible and flexible behavior in the interests of the company. The fact that licensed products like Smurfs from the Happymeal are already completely sold out after three days of advertising is certainly a problem for the McDonalds group of companies, but it's just sad and in my opinion a bit suspicious... However, the fact that 3 meter posters advertise ice cream and that it hasn't been sold for weeks represents a deception for me from a service perspective... It's not just a problem for parents with excited children... When I asked about it, I didn't receive any at all Answer from the employee...Perhaps she simply didn't understand the question, as is often the case. In any case, it's a shame that a billion-dollar company is run like this... Here maybe the office should keep an eye on your business and the employees more.

First there is a system failure, then the burger is forgotten, unfortunately only noticed at home and of course no one can be reached by phone. Really bad!

Food was delivered incorrectly... When I called, they hung up straight away...

Once again something was missing, this time it was a burger. Never again.

I recently visited this McDonalds, and I was extremely disappointed with the cleanliness of the restaurant. There wasn't a single clean table available, and the toilet was in terrible condition. Eating in such atmosphere was far from enjoyable.

The food tasted typical of McDonald's. However, it took 30 minutes for 3 small orders. There were only two of the two service staff at the front, there were people milling around in the back. You were treated helplessly and unfriendly. The restaurant was not air-conditioned. The toilets were clean.

Eating is like that. But unfortunately the shop is too dirty. The tables and benches have no cleaning rags after the guests have left. Too bad

Rarely have I had such a dirty McDonald's branch...

McDonald's used to be good years ago. There have been no milkshakes or ice cream for weeks and months now. If there was already something written outside, you could save yourself the long wait for nothing. Nowadays it must be possible to repair an ice cream machine within a very short time or perhaps you should buy a new ice cream machine so that it doesn't go on like this all the time. The best thing would be to remove the advertising for ice cream outside.

After the direct neighbor across the street sang and soundlessly failed at the service, I have to honestly admit that McDonald's has actually improved a bit. Even though I'm not a big fan of these waste terminals, at least ordering via the app works very reliably and the service speed has increased more than noticeably. I honestly have to praise that. I haven't figured out why the ice cream machine always breaks down in the summer, but I assume that the elves they poached from Santa Claus after Christmas only had a six-month contract and are now back in Santa's workshop.

I didn't pay attention to the name of the lady working, but she looked like an Asian woman whose behavior was below criticism. She nervously asked if I had finished ordering (through the app), because I had placed three orders separately, as three orders at once were not possible. We waited about 20 minutes for one of our orders. I won't go back there.

Food, service and ambience all good. However, you almost fall over in the toilet because it stinks so much.

Just stated the order at the counter and was asked 5 times which order. Afterwards I only got half the price at the counter, thank you for your incompetence. NEVER MC DRIVE IN KLEY AGAIN.

Delicious, quick and clean. 👏🏻👏🏻👏🏻

Good Mac in itself, but in Germany apparently sour mayonnaise. Not our thing.

Breakfast was hopeless, but the rest was ok

A McDonald's What else can I say

The guy in the drive-thru thinks he's the king. Impudent and cheeky, we preferred to avoid it altogether. Afterwards we drove across the street to BK, it tasted much better anyway

Employees always manage to ensure that the fries are terrible, orders are often incorrect, sometimes you can redeem 2 vouchers, sometimes only one. The worst McDonald's I know. The worst thing is this valet service that simply gives you a fine of 30 euros while you're inside and don't have your parking disc in your car. Absolutely simple. You'd better make a sandwich, as the prices are now ridiculous anyway.

Today, July 21st, 2024, I was at McDonald's in Dortmund-Kley at 7:26 p.m. I ordered ice cream, but the employee at the first window didn't understand me. Even after I repeated the order, he didn't understand. Then I waited two minutes and when he came back I repeated my order again, but he still didn't understand it. He spoke to me unkindly and began to argue. Then he directly said that he didn't want to take my order without giving a reason. I was there with my two children who wanted to have ice cream. Actually, I had already voiced my complaint over the phone, but my heart still hurts, so I'm writing everything again here on Google. I have been a customer at McDonald's in Dortmund-Kley for eight years and to date I have not experienced any unfriendly employees. At the first window the employee still didn't accept my order and told me directly that he didn't want to take my order without giving a reason. Afterwards I spoke to a very friendly employee who invited me to a free meal. However, it's not about the free food for me. My wish is that the employees are friendly. When I come to McDonald's as a customer, I expect friendliness. I am writing this review so that the employee can see how one should behave in the workplace. He should learn how to talk to customers and how to be friendly to them. It is absolutely unacceptable for an employee to say: "I don't want to take your order" or "I don't want to sell you anything". McDonald's is not owned by one or two people, it's the employees who work there and they get paid for it. Therefore, they should be friendly to customers. It's a shame that my two small children didn't get ice cream that day. This hurts me a lot 😡😡😡😡😡

Top branch, very nice staff, very clean, and despite it being very busy it went quickly

Ball tent. Waiting 5 working days for our food. No communication, receipt issued and never seen anything again

I have no idea what's going on, but things are getting worse and worse in the store. Whole burgers or fries are forgotten in menus, some employees are extremely unfriendly, especially the lady with the misaligned eyes and the tables could also be cleaned more often. If you try to call there, no one answers.

If you're nice to the charming staff, you'll also get a heart painted on your coffee mug or a smiley face. 😁

Very dirty. We were there tomorrow morning, although there were no other guests sitting there, the tables and sofas were dirty. Instead of cleaning up, the staff chatted with each other.

Incredible. After “cleaning” it looked like this. Then there was a birthday party in the children's area, where several fire engines were fired, the loud bangs could be heard throughout the store and even far from the room there were still fireworks lit. The biggest thing was that the manager just ran away and didn't seem to care that other customers were burning down the place. Let's see whether the headquarters or the level above also runs away from the customers.

In contrast to the Veltins Arena on Schalke, you can enjoy listening to concerts here.

The food was OK, McDonald's. But the service this time was terrible. First the Happy Meals weren't given out and then when I got home I noticed that a Börger was missing from the double pack menu. I know that sauces are often forgotten, but I've never had it like that. Really annoying.

It always goes very quickly but I'm here very rarely

McDonald's, a little cleaner than others, otherwise everything as usual

Super dirty McDonald’s. Had dinner there around 5 p.m. The boss had zero interest.

Every time you want to get an ice cream or a milkshake there, this machine is always broken, that can't be right -.-

Enough space. Not too long waiting times. You can choose and order your own food using the touchscreen. I find that extremely comfortable. There are play areas for children outside. However, you still need to clean more often and more thoroughly. Tables are dirty, there are tissues on the floor. In my opinion, the playground hasn't been cleaned in a long time.

I can't recommend this branch more. I've had problems with incomplete orders at the drive-thru here in the past, but at some point it's enough. The employees are completely unqualified, unfortunately cannot organize themselves and think that they can simply smile away the criticism and not take it seriously. Strangely enough, it was always the expensive products that were forgotten. Without a receipt or invoice and immediate inspection of the products, you are lost. As of now, further visits are now a thing of the past. Many thanks to the company for the great service 😉

The order was absolutely incomplete! I ordered take away and only realized later that more than one thing was missing! Even after more than 10 call attempts, no one answers.

So I rarely give a review, but when you order food and have to wait an hour just to get a cancellation, unfortunately I can't let that sit with me... you call them... you're told that there's supposedly no order under that name was made and things were assumed like “maybe this isn’t for you at all?!”…. Disastrous...even though I was sent an ORDER CONFIRMATION and I was able to track the delivery time the entire time... I come from the catering industry myself and that is absolutely not possible! And when something like that happens, you look for a solution!!!!!!

Quick drive in Eat hot Fresh food, not left in the warm counter for 3 hours.

The food is usually lukewarm. It could also be swept more often. The tables very rarely see a cleaning rag.

I recently visited the McDonald's restaurant and was very happy with my experience. The staff were friendly and efficient, and the restaurant was clean and well maintained. My food was prepared quickly and was fresh and tasty. I particularly liked that the staff was very attentive and responded to special requests. Another plus point is the free WiFi, which further rounds off a pleasant stay. Overall, a very good visit – I would love to come back!

Just Macdonald's. Ice machine + toilets but almost always in use.

And I think it's good to be able to order food online from home and pay with PayPal

Service was very unsympathetic!

Parking and restaurant an absolute no-go! !

Very full . Staff has a lot to do. Still very fast. Parking spaces far too few and too narrow

45 minutes in the Mc Drive and then a half-German-speaking kid with some very questionable noises on the intercom, let's not even get started on the missing (LIGHTING) glasses!

I should actually give it 5 stars for this stacking performance. But there were too many naughty and loud children here for whom no adult seemed to feel responsible. What was particularly annoying was that every table was dirty. So I smeared dirty ketchup on my little hands on the chair. The staff didn't make any effort to restore cleanliness. Next time I'll bring my Hyla with me!!!

Burgers are getting smaller and smaller, but more expensive. Will avoid it in the future.

Like all other restaurants “Zur goldenen Möwe”, this one is once again a model example of what a restaurant should be like. Perfect service and excellent food at a fantastic price. I've been there several times and will come again.

I had a large order and it was just really disappointing to forget my 6 check nuggets

Very unfriendly staff, wrong food and no toys in the Happy Meal for the children. Very bad easy

Modern premises, clean-up service empties the tablet trolleys, but not the rubbish from the floor of the tablet trolley spaces.

Basically everything was okay. The employees could be a little friendlier and the tables could be wiped down.

So far no order at McDrive has gone wrong. It always goes very quickly. Top.

This branch was very busy at the time. Everything was a bit cluttered and not really tidy and clean. Food was okay. The toilets were disgusting and there was no HACCP plan posted.

You always think, come on, the reviews don't have to reflect a basic picture. But here too you will be disappointed… full of toilets, washroom under water, garbage baskets full to the brim and on the sink instead of underneath. So no prior use of the toilet with the child. Sponge over it... the sponge that the benches have never seen, it sticks, it shines, it stinks. There's no point in wiping the tables roughly. It's amazing that the extremely friendly staff are willing to work in this hut. But apparently you think, come on, the store is so full, why clean it...

I wanted an ice cream, there is no ice cream

After placing my order I wanted to pay which took a few minutes. The food came relatively quickly, the 2 chicken burgers were hot and the crispy chicken was cold. In addition, the tables were apparently only cleaned when requested and the men's toilet was in a catastrophic condition. I won't go there again.

A disaster due to the construction site...Burgers were good...but the fries were a disaster...soft, flabby, unsalted fries and not hot

Ordering was only possible via the machine. Since the food was missing a few times before, I checked the order on the spot. Unfortunately, 2 burgers and a portion of fries (out of 2) were missing again. I'm back to the issue. Except for the fries, they didn't believe me. Really sad

Can't manage to take a simple order. Of course, as always, there is no ice cream!

Very unhygienic staff, the tables and chairs were very dirty. Especially when the tray trolley was driven out to be emptied, the corners on the floor were very dirty and sticky. Once and never again.

The ice cream machine hasn't worked for months, it's a joke. Great customer service 👍🏻

Toilets dirty organization could be better

Classic McDonald's in a good location with quick motorway access. The service was okay and nice so far, but it didn't always keep up with the cleaning of the tables. The food tasted as usual and the prices were accordingly normal.

Horror burger! Paid money to make me sick! See photos! Lukewarm mud burgers - doesn't anyone check that?? Better go to Five Guys!

Every time I order something, I forget about it and I can't get there anymore

Finally fix the ice cream maker!

The ice cream machine has apparently been broken for months and you haven't been able to order ice cream or milkshakes there for almost half a year. Just impossible.

Yes, tasty and quick and everything was packed correctly for the drive-thru order that was previously made via the app. Top!

3 visits: 1st visit: UHT milk instead of oat milk, 2nd visit a hair in the chocolate cake, 3rd visit: full load of coffee grounds in the coffee. All 3 visits: Ice machine broken & no soap in the soap dispenser. HOW CAN THAT BE????!!!! Nice employees, just totally overworked and exhausted...