Kentucky Fried Chicken in Dortmund

Real junk shop breading doesn't taste like anything, drinks taste like water, the burger didn't taste good at all, the best thing in this case were the fries

The food is a disaster. The burgers were cold, but according to the staff, they were freshly made. Freshly made, what? Freshly thawed, or what?! You had to search for the Twister, it was so small and thin. The fries were cold and unsalted. The Oreo-style milkshake I had with my Twister was and tasted SOUR! They don't seem to take hygiene very seriously here. The service, by the way, the staff aren't in the mood to work; there wasn't a single "hello" or anything! Either close the place down or hire decent staff who actually want to work! This is the worst and most disgusting KFC I've ever been to. Never again!!

Despite the renovation, the quality of the food has not improved. The food is lukewarm plus the crispies are rock hard, inedible, simply catastrophic!!!! The Zingerburger, for example, is exactly the same!!!!!!

Extreme waits last. It's probably due to this Ramadan. It's a real shame that the food was cold just like the store itself

Extremely slow employees waited 15 minutes for food and then it was still cold.

The chicken and the burger were very oversalted.

There's just no heating in the store, it's icy and there's a draft everywhere

Food was quite good, classic KFC. Tables etc. were also very clean but the exhaust air is not sufficient, everything is according to kfc.

Disgusting. I'm sitting here with this feeling bad and I'm dying of disgust

Burger lukewarm, fries were like rubber, not fresh. We ordered Drive and not for the first time... People who order takeout just get the leftovers. Therefore, please check the food after you have received it. I definitely don't recommend it.

Unfortunately our food was only lukewarm. But it could also be because it was damn cold in this store. The temperature outside and inside did not differ. The taste was ok. But just way too expensive. Employees were nice.

Toilets were dirty, smelled endlessly of feces, had severe diarrhea and stomach problems for a week and a half after eating. I don't know why the health department doesn't close the place, it wasn't the first time I ate there, I thought things had improved.

Essen war sehr lecker. Toilettenkabinen sauber. Im Laden sehr kalt. Monitore im Laden fehlen.

More expensive than its competitors McD, Burger King and Subway.

Food was so-so, but awesome waterfall ✌️

No heating if it's only 10 degrees or less. It's -1 degrees outside Absolutely rude and disgraceful.

“An experience with fire, ice and water fights!” This fast food restaurant was like a Hollywood blockbuster: drama, action and a love story with my heating pad afterwards. A gust of arctic wind greeted me upon entering - I'm pretty sure the air conditioning was set by a penguin. It was so cold that I put my drink right under the table so it wouldn't freeze. The guy at the next table had gloves on - and I don't think that was a stylistic choice. Then the hot wings. Guys, what can I say? These things burn like lava. First the mouth, then the stomach, and I can already guess where the third act will take place tonight. While my body was trying to burn and freeze at the same time, I made the mistake of going to the bathroom. And that's where the real horror began: The faucet was a hydra. One wrong turn and a fountain shot out of the faucet as if Poseidon himself wanted to take over my shirt. Suddenly I was part of an involuntary water fight. Another guest came in, saw me soaking wet, mumbled “respect” and walked out again. Bottom line: If you want to eat here, bring a sweater, goggles, and a fireproof stomach. It was a roller coaster ride of cold, flames and water - but hey, I'll be back. This was better than movies!

Today on January 18th, 2025 we were at KFC Essen. So far good, just not heated. We froze and took the food home with us. Others have also spoken about the cold. Not heating in the restaurant is not possible. Ice cold inside. Otherwise 5 stars.

+ fast employees + clean location + lots of seats + 2 self-service machines + Drink refill machine available + delicious crispy chicken, as you know it from KFC

Food was good but inside it was extremely cold. Not nice to sit down and eat your meal

Unfortunately it's the only KFC around here. Drive-in can take a long time and only one vehicle is fully serviced before the next one can even order. Food is just KFC - not my thing, but my food is crazy. Maybe That's why she's too lazy to go there herself and I have to drive back and forth for an hour in total to get chicken fat with breading. At least the young people hanging around in the parking lot thought my Smart Brabus was cool. /golfclap

IT problems or training staff: apparently checking off completed orders doesn't work. The ad does nothing. The waiting time is always quite long. Food is okay, but very greasy.

Cold, impersonal. Not recommended

Terribly cold. It's zero degrees outside and I don't think it's more than ten degrees in the restaurant. Economy for what?

The location is ok! The app is still the last one!

So loveless and incomplete, cold, slapped together fast food. That's better. No butter, no salt, no forks or napkins included... just disgusting rip off.

The food and service were top, but the ambience was unfortunately blinded by all the rubbish on the floor.

Was good. Nothing to complain about

Zero ambience for a fast food shop and absolutely overpriced.

Order process: We ordered the original bundle + 2 drinks. Our first time at KFC Ordered in the app and clicked “prepare now”. After 15 minutes of waiting, we were asked whether we had already ordered and then started with the order number. When we asked, we were told you had to let us know so that it would be prepared. Restaurant: No music Cold Smoky (suction doesn't seem to be working properly) Stuffy in the store Eat: Everything lukewarm except the fries. They were normal in temperature, but without salt Employees: Employees funny when talking. (No eye contact for example) Toilet: Urine on the floor (you know that from some fast food chains, but there it was extreme. The entire floor was covered) No soap Kitchen paper standing on the roll, i.e. wet That was the first and last time in such a “restaurant”

The worst KFC I've ever been to, if I could I would give zero stars or minus stars, the toilet was a disgrace, no soap, no towels, everything was dirty, the ladies' sink overflowed, there was almost HAIR in the wings ALLEN WINGS, an EMBARRASSMENT FOR KFC, to call this an indictment would be a euphemism

Please close the shop. Staff is demotivated and listless, they hardly pay any attention. Ice machine constantly broken. ...The cheese was cold... I wasn't even satisfied! The shop is so desolate, really sad

After a long day and 600km away, I didn't want to go to bed hungry at home and wanted to go to KFC again after a long time/years. Guess I came too late. The food was lukewarm, the tables were dirty, okay the kitchen was cleaned on Saturday night around 11:30 p.m. just before 12:00 a.m. / closing time. Understandable. The team had certainly had a long, hard day. In that respect, it's understandable, but it's a shame. After all, the food cost over €20. So for me there was still a little room for improvement... But it was definitely due to the time. Nevertheless, I was happy to get in the car to get home.

11/28/24 around 4 p.m Ate on site, severe stomach problems since then Thanks!

Normally I don't have any intolerances or anything like that. But a few hours after ordering I was battling nausea and diarrhea. The health department should be a regular here!

A change from the other two. It was delicious.

Great food, great service. New interior is also nice. I like the more open concept. Unfortunately, the side dishes have become incredibly expensive. Just under €3 for a bowl of mashed potatoes or half an ear of corn? Cool! Chicken prices are okay.

Table wasn't clean, there were endless wipe marks

Colder than outside, no heating. Be careful because they cheat on the amount of food, after asking the chick they gave them what they deserved. The service is disastrous. Avoid this place, no wonder it's empty there

Looks closed from the front. But it's open...

Voucher with 6 chicken pieces and 2 cokes. 19€?!?! What damage have you done?

Employees: in were good. The order was processed quickly. Food was typical KFC. Unfortunately the burgers still don't taste any better... I thought something had changed in the meantime. But why the hell isn't there a soap dispenser and paper towel holder in the men's room?

In my opinion, KFC has simply lost its taste. Two pieces of Crispy's were just tough, hard to chew. Fries didn't taste like anything, not crispy, just bland. Simply not recommended at the moment.

For the first time in many years it tasted really good again, that gives hope!!!

Apparently this is a completely new restaurant. Perfect cleanliness, cozy atmosphere. I wish you success.

recently remodeled, and now has more of a cool canteen feel. Unfortunately not very neat either. Food was typically good for KFC. Given the prices, I expect clean stores, ambience or better service

The food tastes good, but it is notoriously expensive. The guest area is currently being remodeled and is not very attractive.

More than half an hour waited for food. Must go quickly.

After the renovation, it was significantly cleaner, better structured and had more employees. Area reduced, everything done right. I would love to come here again.

Only after paying did we say that a product we had ordered via the app had been out of stock for a long time. I was then supposed to choose something else, which you often repeat and found it very difficult to pay out.

Clean and well maintained. Food was hot. Staff very friendly. Everything is great and there is no comparison to the dingy Bornstrasse.

After decades, the store was finally renovated. The atmosphere and food are good, but the service INCREDIBLE... totally overwhelmed with 5 orders, barely speaking German and a workload that even Arno Dübel would be more keen to work on. The term “fast food” is really out of place here!

As always, delicious and clean! Only recommended!!!

We waited almost an hour for our food and then it wasn't prepared properly or some of it was mixed up. The staff is unable to carry out an order correctly. Just bad.

Yeah, it's pretty good, it's been nice since the renovation, but there hasn't been a drinks profile since then, which is bad.

Such a dirty restaurant oh you can't find words. There are fiber optic cables exposed from the wall. The toilets are really so dirty..The door to the toilet is hanging at half past seven..So never again...

We each had a menu, fries were hardly salted, no sauces even though we stated it in the menu (and despite asking) we were told that there were no sauces?! It was really nothing for a “big menu”. After eating we don't really feel satisfied. Never again

BELONGS closed. 15 euros for a small handful of sliced ​​meat. Plus a burger that is unbeatable and half the patty is missing? Never again.

Well, atmosphere like at a funeral. No TV, no music... nothing except the sound of a beautiful extractor hood. Fries were cold and almost not salted. Half an ear of corn for a tender €3.99 ps. Butter costs another €0.50. It was worth trying for a long time, maybe a stupid idea.

The food there was served fresh and hot. Currently not very busy, which is probably due to the renovation. Nevertheless, there are enough seating options available.

It wasn't bad there. It was bad at best.

You can do it, the shop has been renovated and looks very clean

Ich war am 18.06.2024 aus privaten Gründen in Dortmund und hatte etwas Hunger. Ich war zuvor noch nie bei diesem Unternehmen. Es wird auch das letzte Mal sein. Die Türen öffneten erst 11.15 Uhr also 15 Minuten zu spät. Man kam als erster Kunde hinein und wurde von dem Geruch erschlagen. Eine Mischung aus alten Fett und Muff. Ich war da schon skeptisch. Hatte aber doch zwei Burger bestellt. Nach einem Biss am Bahnsteig sind diese auch direkt in den Müll gelandet. Hätte ich Zeit, hätte ich diese Retour gegeben. Der Geschmack war einfach nur ranzig und alt. Ich habe täglich mit Lebensmitteln zu tun und verarbeite diese. Ich hätte es besser wissen müssen nachdem ich beim Eintritt schon den Duft in der Nase hatte... Aber ich wollte es schon länger mal testen... Nie wieder!

El peor KFC que he experimentado, después de decidir la orden luego esperó más de 10 minutos para hacer el pago. El servidor a continuación, antes de hacer nuestra orden metió basura en una basura de vuelta, cambió la bolsa y luego sirvió comida, no se lavó las manos, etc. antes de servir. las patatas fritas parecía que se habían preparado un par de veces y el pollo estaba muy empapado no crujiente.

It was just the drive open, everything was full of rubbish outside, employees were ok.

Finally undergoing massive renovations!!

Ordered at the drive thru this afternoon. Food itself is okay, but when you order food for 44 euros and a whole bucket is missing, that's very annoying. Ok, I could have checked again, but I assume that if I am the only customer and 3... THREE employees are on site to pack one... ONE order, then you might think that that is possible. .. Unfortunately, as I said, I only noticed it when I got home... KFC isn't exactly cheap... all the more annoying that three people can't manage to serve a single customer properly... Unfortunately a customer was lost because of this!

Service at the drive-in has often been terrible. Even though my wife doesn't have cheese, she often still orders her burger with cheese on it. Pre-ordered online today as you can't otherwise order water in a bottle. Ordered a burger with bacon, two strips of bacon on it, one dry and the second, as the photo shows, inedible. How can I put something like that outside?

Currently only drive is possible due to renovation. Nevertheless, you can still prepare the food fresh. Fries were way too cold. The drink (Pepsi) only tastes like syrup.

Currently being remodeled, sales only via the drive-in...see fast and friendly service

Everything is great, nothing to complain about. Ample parking, the food tastes good and the order was delivered quickly. Vegetarian alternatives available.

Worst KFC branch I know. I really like eating at KFC and that's why I have my favorite that has always tasted good everywhere: Crispys. In this branch they actually managed to make them taste really terrible. I have no idea how long they had been lying around or whether they had expired. Despite the good location, I can only advise you not to stop here!

Ich bin normalerweise gern bei KFC und liebe die Crispys, bisher habe ich noch nirgendwo bei KFC eine negative Erfahrung gemacht. Hier allerdings dafür so richtig, die Crispys waren einfach ungenießbar. Meidet diese Filiale unbedingt!

Yesterday the restaurant was closed, only the drive-in was open, I've never experienced that before, so there were very long waiting times in the drive-in, and the employees seemed extremely unmotivated.

Food ready quickly, staff friendly. The tables should be cleaned more often.

The food was ready quickly and delicious. Everything great.

Just grab something quick to eat...we thought. Even though there were only a maximum of 10 people there, we waited at least 15 minutes for the food. The three behind the counter seemed totally overwhelmed. There are also broken tiles right in front of the counter, so you almost break your legs. The store doesn't seem well run. The food is just like everywhere else at KFC. All in all very sobering today

Bad food, already prepared and kept warm. No changing table found, staff unfriendly!

Unfortunately it was the worst fast food restaurant we have ever experienced. There were an estimated 25-30 tables (only 2 of which were occupied by other guests) but unfortunately there wasn't a table that was clean. Very unsavory!!!!! The burgers were the worst we have ever eaten. We ordered our burgers with extra bacon, but unfortunately the bacon was raw and limp. Unfortunately, the taste of the burger was also... well, I would say disgusting. The four of us paid €60 there and unfortunately we only ate the fries and drank our drink. The next shock came in the toilet, no soap, no towels to dry and overall very unclean.

The shop is in need of renovation and is also dirty. The fries were cold and the toys for the kids menu were forgotten. Lids/napkins were only refilled upon request. Toilets really nasty.

Good chicken and nicely decorated

There is potential, but there is room for improvement – ​​a visit to KFC in Dortmund My recent visit to KFC Dortmund left mixed feelings. From the outside, the restaurant appears quite inviting - a promise that unfortunately fails to be fulfilled when you enter the interior. The potential for improvements quickly becomes apparent here and is not being fully exploited. The first drawback is the seating options, which, with their school-like chairs, neither fit the overall picture nor offer pleasant seating comfort. This small but subtle detail suggests a certain negligence in the design of the customer space. We continue with the staff, whose motivation could be noticeably better. This perception of disinterest, coupled with the less than convincing cleanliness of the restaurant, reinforces the impression of a lack of attention to detail. It seems like the need for regular and thorough cleaning rounds is underestimated. A critical look at the core of every visit - the food - reveals a mixed picture: Unfortunately, the fries arrived cold, which spoiled the otherwise good quality of the essential classic side dish. The meat, on the other hand, was convincing, even if I would have liked a more generous portion. Despite the promising first impression, one thing remains clear: another visit will have to be carefully considered. The current state of affairs makes it feel like some aspects of restaurant operations are being taken too lightly. With a little more dedication and attention to the points of criticism described, the KFC in Dortmund could certainly make many guests happier and more satisfied.

Were on March 29th. there around 10:30 p.m. Chairs were already 50% up, which didn't really create an inviting impression. The food we ordered came very quickly because it was taken from the shelf where food is kept “warm”. That's how it tasted. Most of it was cold except for the freshly prepared burger (unfortunately the only product that was prepared after ordering). Drinks tasted more like water than like Fanta. Bottom line you can say: once and never again in this branch.

The store actually has a lot of potential if the food wasn't so expensive, but I didn't accept it because it's really tasty and the quality is nothing to complain about, but they should pre-prepare less so that less is thrown away.

There was more ketchup on my burger than chicken but bad chaya at the checkout but I'll never go there again

It doesn't look like this branch wants to be open. Ice cold, food and restaurant, distant monitors, lighting and screens broken in various ways, something must have exploded in the toilet, the rest was also rotten. Anyone who visits this franchise for the first time will never do it again.

Fries and chicken, both cold. Restaurant technically and hygienically in a miserable condition. Anyone who has been to a Kentucky restaurant for the first time will not pay this fast food chain a second visit.

I've never seen such a bad, dirty, broken Kentucky anywhere else. The chicken was disgusting, extremely dry as if it had been from the day before. The tables were all dirty, sticky, there were 6 people there with us, but none of the staff came up with the idea of ​​wiping the tables. Then the floor was so broken that individual parts came up when you stepped on it. I definitely can't recommend the store.

Incredibly bad. Everything is sticky and dirty, the food is inedible. It's unbelievable that a shop like this can survive.

Food cold, fries don't taste good at all The staff unfriendly and rude!!

Thank you for the worst and worst experience ever had at a fas food restaurant. Personally, I don't mind standing with my back to you while you wait for your order at the checkout. The potatoes were very cold and so bitter that you could say the oil hadn't been changed in months. The wings also had a heavy flavor and were, without exaggeration, very, very, but very oily. Pepsi had no taste at all, just colored water with no smell or taste. And a mess in the toilet because you lost your appetite. I'm not reforming at all, we won't be coming back at all. It's better to cook at home than to risk my health.🤢🤢🤢

Went here for lunch during a break, unfortunately the order didn't work at the same time. There were four of us. The first one's food was half cold when numbers two and three arrived. Food number four didn't come until the first three had finished eating. In terms of taste, it's no longer recommended these days, even for the price. The restaurant is also very lived-in and the atmosphere seems somehow listless.

The technology doesn't work, you have to wait forever for your food, the rest is now only lukewarm and there are no more cheese fries at all. We will never eat here again!!!!!!

Food was quite good, service wasn't the worst, but the whole place was very dirty and unpleasant

Food cold, dirty Not recommendable We're never coming back

A bit run down/service not great.

Food as you would expect in Kentucky. Nice service Ambience, well, getting old.

When franchise fails. My dinner at this KFC was... interesting. The food was tasty, although a bit cold. Later I realized why this restaurant was so sparsely attended. Unfortunately the ambience dampened the mood. The interior appeared neglected and dirty. Cables hung from the walls, a lamp flickered like in a club. The employees seemed unmotivated and didn't seem to enjoy their work. Maybe the smile was drowned behind the inch-thick layer of make-up... who knows. Unfortunately, when my food was put together on the tray, it was treated just as disparagingly as the company's equipment. Nobody was interested in the franchise rules for KFC clothing. Apparently, as a service worker these days you distinguish yourself through branded clothes and not through good service.

Öffnungszeiten bis 24 Uhr angegeben, aber um 23 Uhr schon geschlosse

Würde kein zweites mal hingehen. Unfreundliche Gestik der Mitarbeiter. Habe einen Zinger bestellt mit hotwings und es war leider nicht appetitlich wie ich es von anderen Filialen kenne.