McDonald's in Dortmund

A serious incident occurred during our visit: An employee spilled two Coca-Cola cups on my wife while serving, significantly soiling her clothes. Instead of immediately apologizing or offering assistance, the server immediately left. Only after the shift manager was involved was our order replaced and a belated apology was offered. As "compensation," we were offered only a muffin, donut, or ice cream—a completely inadequate offer considering that clothing and personal belongings were damaged due to your employee's negligence. The way customers were treated here is not only unprofessional but also disrespectful. We are absolutely certain: We will not visit this restaurant again and cannot recommend it in any way.

Very poor service, unfriendly staff, and long wait times despite few customers. All in all, not recommended.

Just a standard McD. Unfortunately, the wait at the drive-thru is often extremely long (today it took almost 15 minutes to get there), and the burgers aren't hot anymore, more like lukewarm at best. Furthermore, the interior isn't particularly appealing anymore, so I'd rather not sit there.

We had breakfast. Unfortunately, the tables and seats hadn't been wiped down.

Worst McDonald's ever. Burgers come like puzzles, which are best assembled yourself, otherwise there would be neither a patty in the bun nor any cheese inside the burger. In the Filet-o-fish, there's half a slice of cheese torn off, and of course, only a quarter of it ON the burger. When asked, they told us, in an extremely unfriendly manner, that there are only half slices of cheese on the burger. Fun fact: the second Filet-o-fish we ordered wasn't like that. Incompetent, unfriendly.

At 2:00 a.m. we are standing with several others in front of a closed finale.

The seller was very unfriendly this time

The burger with marshmallow sauce was really good. The price for a meal is, in my opinion, too high considering the atmosphere and the fact that you have to order yourself. For the same price, I can get a full-service Chinese restaurant with fresh ingredients and a Coke in a nice atmosphere. I only go to McDonald's once a year; it's a must.

The outside area is extremely dirty. Nothing is being cleaned up.

The staff is very friendly – ​​the employee on the early shift (I think he has Turkish roots) is super nice and always in a good mood when I'm there. Keep it up 👍

There were no power outlets on site, and unfortunately, the cheese wasn't melted on the burger, and the food was only slightly warm. Overall, it was still delicious, with a few quirks.

Unfortunately, something's always missing. Today we ordered through Lieferando. They said it would take 30-50 minutes, but then, after 1:30, they canceled the order. The store is simply a disaster.

Like everywhere else, it's okay to satisfy your hunger. Like everywhere else, it tastes like nothing. Small seating area, extremely crowded.

Absolute horror! Last time, all EIGHT!! dips were forgotten, and no one answered the phone for hours. Today I ordered from Uber Eats and waited 1 hour and 45 minutes for my order until it was canceled, and of course, no one answered the phone again! Not recommended

First of all, it would be appropriate if you would hire employees who speak German and also look at what they give us, we cannot always see this on site

I don't usually review McDonald's restaurants, but I have to say, today I received a particularly friendly welcome from the service staff, and I was helped very, very well. So, the gentleman who served us today is responsible for this positive review. July 21, 2025, 9:24 p.m.

Clean, otherwise usual standard

Fairly fast, fairly efficiently. Sticky floor, lots of traffic, small parking lot from which it's hard to leave.

Never again. It felt like what people wanted to order wasn't in stock. There were no toys left either, but the main thing was to charge full price. The store was quiet, yet things were still forgotten when we ordered...

Never again! I ordered meals to be delivered to my home. And this is the second time! There was a hair in the middle of the burger. The nuggets simply tasted like old frying oil, which burned my throat while eating them. When I asked if I could get my €30 refunded, I was told I could order the same thing again. No, thank you, definitely not!!!!! Disgusting place!

I was at McDonald's today, June 22, 2025, around 4:00 PM. Unfortunately, the cashier (dark skin, blond hair) was very rude and disrespectful. This kind of behavior reflects poorly on the service. I hope this is investigated.

You get really few napkins otherwise everything is good

Die Bestellung funktionierten ohne Abfertigungssystem besser. Aber vielleicht ist das nur subjektiv. Es ist nicht alles früher schlecht gewesen.

I've been here several times and I have to say: The food is always fresh and prepared quickly – really top-notch! The fries are hot, the burgers have crispy toppings, and you can tell that quality is important here, even though it's fast food. During the week, everything is pretty relaxed – friendly staff, clean tables, and prompt service. The employees are usually in a good mood and helpful. Kudos to them! On the weekend, however, things are a little different: The parking lot and especially the McDrive become a veritable flex zone for young people. People honk, park, and post – as if it were a singles car meeting place instead of a fast-food restaurant. 😄 The street is partially blocked because everyone wants to show off their car. A bit annoying when you just want to pick up your burger. Nevertheless: If you're hungry and in a good mood, you won't be disappointed here. Great for families during the week – and probably a secret hotspot for tuning fans on the weekends too. 😅

The flat-peeps offer table service but don't bring it to you grrrr

The latte macchiato was very bad. We still need to learn the difference between a latte and a cappuccino.

I really don't expect much anymore when I go to McDonald's. But today, my expectations were exceeded several times over. Where do I start? Probably the best place to start is the new Signature Burger. Despite the "Pimp Your Burger" option, it was so cold and sticky that I assume I was served a product that only narrowly escaped the trash. True to the motto: Old burger, a few jalapeños on top – voila: Signature Burger with your choice of toppings. But back to the story. Curly fries, twister potatoes, or ring fries – a delight. Well, at least when they're fresh, hot, and crispy. Unfortunately, my fries lacked these three attributes. I can overlook that if the error is corrected after being notified. So I go to the counter and complain about my cold curly fries, and I get a new bag of cold curly fries from the same production line as a replacement. Seriously? But all good things come in threes, I thought to myself. So, for dessert. Several years ago, McDonald's served delicious cherry-filled fried dumplings. Inspired by the advertising poster, I decided to indulge this childhood memory. But what I got was once again only lukewarm. There were no cherries in the entire dumpling. And it tasted like overcooked syrup in the flavor E 1519. To conclude with Jessie and James: That was another flop.

Very unhygienic toilet disaster!

I ordered online. The Happy Meal was missing the toy, and instead of the four nuggets, it came with two cheeseburgers. The chicken burgers are way too spicy and just not tasty... A solid 1/5

Too expensive and you wait longer

There is a donut and a cookie that is already rocked. When asked, they just say that it's always like that... At other branches everything is fresh. There is no table service, you have to pick it up yourself even though there is nothing going on. Under all hell.

So I went there twice again this week for the glasses and you won't be disappointed. As soon as you came in you could tell from your shoes that the whole floor was sticky and all the tables were full of crumbs and smeared. Quickly looked for a reasonably clean table and ordered it using the app with table service. Then waited and waited and nothing happened and in between the same number was always called to pick it up. The table service didn't respond and the number called out wasn't displayed in the app. Then we went to the counter and asked where the food was and said it was there and was called out several times. When I asked about ordering with table service, the only response I got was that they were understaffed. Then you should deactivate the function for the time if that is the case. And then when we checked the things we had ordered, the glass was of course missing. The branch has really fallen apart. I will go to Bochum in the future. This is the best branch I've visited so far. Modern and clean.

Very unfriendly and incompetent staff. Men's toilet smells disgusting of urine

Sehr sehr nettes Personal, essen schmeckt super lecker 🤤 und die Getränke sind immer Kalt ich komme immer gerne wieder zurück zu euch anstatt zu Burger King zu gehen. Beste Grüße

Every time you miss something you have to drive there and you're not even able to get the order right Disgusting

The toilets were very dirty and the rest was so-so

Not recommended, it's always way too cold there because the air conditioning is never set well.

I ordered from you, your Ranzverein. Burger without cucumber, what can I get burger with cucumber, of course no ketchup, the burger was drier than the Indian desert!!!!! You are of no use. How can you be so incompetent?

I (God) really like a lot of fast food restaurants, but yours should be burned down.

very nice and helpful. I saw someone taking drugs in the bathroom. I reported it to the staff. The lady said someone would clean it up. After 30 minutes I went back to report it. She said I forgot. It doesn't matter that children go to the toilet and see it. After 3 hours I went back and nothing changed. The drugs were still scattered around. Kudos to the staff.

Worst McDonald's in Dortmund! Very often things are forgotten at the drive-in that were included in the bill. Often just little things that you wouldn't go back for. I'm starting to get the feeling that they're doing this extra, especially since the staff is often hard to understand. I don't understand why there aren't any curly fries there either. Apart from these shortcomings, the location is not particularly good either. Nevertheless, it's still relatively tasty, hence 2 stars.

You honestly can't do anything, I don't want to offend, but by God you're all incompetent. 2/4 of the burgers were wrong!! If I could give zero stars I would

We were there early in the morning. The ordering process only allows coupons once, but even then only with the app. Naturally. That's why it's inexpensive. Oh, neither. The staff was really bad. No greeting, hands constantly in pockets (even with gloves) and a slow pace. Counter not wiped down (two hairs on it and some dried stains from a sweet drink - on the delivery counter, the whole food goes over it and it literally stands out). I don't expect a gourmet temple with the golden "M" but now the last bastion has fallen and the previously comparatively good coffee has noticeably deteriorated. Maybe I should be glad he was hot.

Very rude manager. I was there shortly before closing time and waited about 30 minutes for my food because the staff wanted to do the cleaning. After about 30 minutes I got my food. The burger was ice cold and the petty meat was half grilled. I spoke to the manager and he said it was okay. I gave him the burger back and didn't get an apology or another burger. He turned around and laughed. I've never seen such staff before.

Ordered food but NEVER received anything. Very unprofessional and absolutely not recommended!

I WAS REALLY RIPED OFF: Mecces menu ordered with 3x sweet and sour sauce and what do you get rancid sour cream sauce. Never again Mecces in Eving. Thanks for nothing

I liked that there was parking, I went into the bathrooms and they were too dirty, but the service was good, they delivered my order quickly, complete and well packaged. The restaurant was full but there were also empty tables because they were dirty, I feel like they should pay more attention to that. Otherwise, everything is in order.

Personally great! However, things were often missing when ordering or taking away. Not always clean either. Still, it tastes good.

Ordered for €40 and got food for €10! Lieferando driver says he can't do anything?!? That's really a joke. Nobody can be reached by phone. Really strong!

I wouldn't recommend it to anyone. It's cold inside, the tables are dirty and there are no toys on the children's menu. The sandwiches are prepared with lettuce on the side of the sandwich rather than served in it. I asked for a tray, they gave me a dirty one. 😡

My cold drink was warm and tasteless

Bommes is very cold.Can't you eat?

What just happened was bottomless and disrespectful Muhammed next time it would be better for you to remain respectful and not go straight into attacking mode thank you to the Albanian who got in the way because it wouldn't have gone the way it did if he hadn't been there. Such an effort just because of little money is too funny and serious

It's lousy now they claim that we customers are lying and that we didn't say xy even though we said x times and then didn't get what we actually ordered. Rip off, very unfriendly staff

I was there on Monday evening and at night I was taken to the hospital with food poisoning. I've never been so miserable!

Unfriendly staff, deliberately handed out the wrong toys. So much lettuce in the burger, just slapped everything in there. Needs improvement!!!!

No cheeseburgers for breakfast 😕

If you pay that much, the curry sauce you order should also be included with the Chicken Mc Nuggets. You should better check what you pack and not collect money for half the goods!!!!!!!!

Doner kebab has too little meat. And we paid €5 for three baklava. I liked it once, it was very old

Clean place, fast and fresh. Above all, courteous service and friendly, human employees. The trainer in charge checked in the camp especially for our children to see if there were any books from the Happy Meal left, as there were no more books in stock in the edition. After checking, he brought them to the table and made our children happy. This is the kind of service that is unfortunately becoming less and less available these days, hence 5 stars for this restaurant and the friendly staff! Thanks!

Something went wrong the last three times I was here. The first time, mayonnaise and sauce were missing, I thought ok, I could have checked since I was already at home so I didn't want to go back. The next time I checked the order in the car, everything was there, I tried the cola and I'm sure it was already carbonated 😒 undrinkable. So today on the way home I'm not in the mood for kebab or something like that, I think okay with a few nuggets they can't go wrong, but just look at the spicy nuggets in here. That's my conclusion: I'm done with the store, so I can't just keep complaining about something here, no matter if it's a small thing or not, I'm ultimately paying for it. So I'm out

After eating the burgers, our whole family got terribly sick. Never again.

Sorry, I'm giving it a wide berth here, I've tried it many times and have been disappointed every time. Staff can't even count to 3. 5x what was ordered and 5x something was missing in the end. Or often you never have what you want to order. Or food cold or already warmed up. You can tell that McDonald's is not controlled here

Fries were cold again. Although there wasn't much going on, many tables were dirty, dish trolleys were full so you didn't know where to put your rubbish. Time approx. 12.15.

4:00 at night. All the ordering machines were broken and the employees were completely overwhelmed with 10 guests. There's hardly anything to be seen in terms of cleanliness. See image...

Basically there is always something missing, we now always check everything, which is super annoying when you order a larger takeaway order. But today we were extremely disappointed. The fries were already ice cold when they arrived in the car. Shouldn't really be the case with the long distance of 10m to the parking lot. The burgers were only lukewarm. Why do you let food go out like that???

The toast was soft and the bacon too 😤 update: instead of farmer's bread, a regular bread roll 🙃

The purest juice shop. Tables dirty and orders wrong every time

There were seven of us here for lunch. The fries were all lukewarm to cold. Seriously, there are much better Golden Seagulls in North Rhine-Westphalia.

There was a worm in my chicken burger patty and it was really hard and cold. I got a burger as compensation, but I couldn't eat it because I was so sick. I think that's cheeky.

The toilet was dirty, the burgers and fries were cold and the salad was soggy

I'm not a McDonald's fan, but it was an emergency. Service friendly.

Please clean your coffee machine. Pancakes top, 6 ordered, 7 received.

Lousy unfriendly staff. Or don't understand you. Cold fries and citizens. And totally dirty prices are hammer expensive for scrap

Food was only lukewarm and tasted slightly like the fridge. Fries should be hot, that's why I go. It was also rarely attended, the warming containers don't get empty so quickly and the heat is probably reduced given the energy prices. We'll see if there are more people there soon!

To put it politely, the store is not the cleanest. The food was mostly cold or dried out. If that doesn't bother you, you'll definitely be happy. There are definitely better-run branches of the chain.

The toilets in Dortmund Eving are not the cleanest. The area outside for the children could use some updating, food usually sits there for too long and isn't always fresh!

If the order becomes more complicated and is for more people, it's better to check the order again in the store to make sure everything is there, otherwise it's an average McDonald's.

In my experience one of the worst McDonalds in Dortmund. I have received completely cold fries/burgers several times. Especially if you come late in the evening, it tastes as if it had been fried or warmed up several times, inedible and asking for money for it is a disgrace.

Yes, just super delicious! I absolutely had to try the Hamburger M! Large, the two delicious minced slices are large and super crispy. So please don't bring any fries, one of mine was pleasantly full!

With every visit it becomes more and more breathtaking here. It's just, no matter I don't say anything, pictures are worth a thousand words. Today is my last visit here. Wish the operator continued success.

NEVER NEVER Chicken nuggets were either in the deep fryer twice or stood there for too long. They were rotten, dry and looked black. How can you sell something like that to customers?

Ordered a cheeseburger and got an old hamburger with a slice of cheese on it, it was 0.0 melted. The toys were also missing from the happy meal. Of course the little one was really happy at home. Thanks.

Unfortunately the fries weren't cooked through, snow white and soggy

Nuggets are dripping with fat and taste like they come from Lidl. Burger cold and inedible.

Could be a little cleaner, otherwise a normal McDonald's

Friendly employees. Child friendly

Rarely visited such a bad Burger King. The zero guests made us suspicious (the fast food shop next door was full!). We quickly realized why. Bored staff, not friendly, empty kitchen. Luckily we wanted to pay in cash because when we stood at the checkout and had a lot of problems (which we couldn't understand) we saw the really greasy and dirty shirt from the gentleman who was processing the order. It wasn't just greasy (I'll spare us everything else). In short: cancel the order and immediately move to the competition. Sorry, this franchisee doesn't work at all.

Unfortunately, the portions have become smaller and they seem to be saving money everywhere. Packaging is no longer what it used to be. You have to be careful with the drinks, the containers have become very, very flexible. The fries are often very cold.

You go to McDonald's in Eving with low expectations, but you are pleasantly surprised: the food is always fresh and of good quality. You really notice the difference. Unfortunately, the staff often seems overwhelmed, which occasionally delays service. Overall, a solid choice for a quick snack.

Fast food, personally I think that the burgers have become smaller and more expensive.

It took a while to get our order, but otherwise it was okay. Fast food

Ice cream machine doesn't work, employee recommends BurgerKing next door.

Actually it's quite ok there. But the fact that the employee complains loudly about the customers' orders and not just once and so that you notice it is not customer-friendly :( And when you point out to her that she should be happy because it's her money, you get a stupid sorry :/

Dangerous slide for the kids, there are so many other ways to build it safely and not painfully and this “anti-slip floor” is terrible

The employee named Fikret served me very quickly. I've never gotten my food so quickly in McDonald's. So polite, so nice, I only know that from dreams.

We ordered nuggets for €7.50 and got exactly 6 pieces. Why is this even on the menu?? Never again

Good fast food restaurant with parking. Became expensive. Otherwise OK

Food was good.. Not cold.. Otherwise.. Well, there are cleaner MC Dondalds

+ classic McDonald's + a few parking spaces available - unmotivated & slow employees - strange clientele who chill there