McDonald's in Köln

We were ordering McDonald's breakfast from two different machines and my girlfriend was able to get it and I wasn't because when I accepted the purchase it was 10:31 and breakfasts are only available until 10:30 (AND THEY DON'T INDICATE IT) One of the workers does not speak English and when I mention the situation to her colleague, she can help me and she says that they do not have the product, while my girlfriend, who has the same thing, does.

Preferably 0 but that's not possible. Order was completely wrong. We ordered everything vegetarian but it came with meat. Instead of curly fries came fries. A burger and three fries weren't enough. Pure rip off...

I would actually have liked to give it a 0 but unfortunately that's not possible. I've never seen such a disgusting shop in my life, burgers and fries are always cold and taste completely different and the employees are always cold 👌

I had a real chicken nugget in my vegan nuggets. Something like that just shouldn't happen. Don't want to know what else is going on in the kitchen...

I tried their amazing caramel macchiato

Worst McDonald's I've ever experienced. The franchisee's license would have to be revoked. Yes, it was an 11.11, but you have this situation there every year and you know what to expect and that it will be busy and you will need more staff than on other days. But I have never experienced such chaotic conditions anywhere. Order terminals failed and you couldn't order at the checkout because at least 3-4 people (including the shift manager) were busy just packing the customers' orders. It was dirty everywhere and no one cared about at least a little bit of order. Customers waited over 30 minutes for their order or their order was suddenly no longer available. In the kitchen, some of the employees worked without gloves and put the slices of cheese on the burgers with their hands! You should actually report something like this to McDonald's headquarters. I can definitely not recommend this branch!!!

Why doesn't the 'M' have to be put into the bag lukewarm? Can't you expect a warm and fresh burger for €7.50?

Ordered 2 cheeseburgers, the temperature of the burgers was 28 degrees. This is absolutely not okay.

Dirty, cold food, not recommended

*Totally dirty *All tables dirty *no high chair *got a cold cheeseburger...the good one...got a new one without comment

I like McDonald's food, I like the order processing with the order dates.

Paid €4 for a cocoa and got a coffee. Since I noticed it just before the train I had to take, I couldn't exchange it and had to throw it away. In addition, the waiting time was quite long because only one employee processed both food orders and mccafe hot drinks. Who would organize such a process please? And lactose-free milk was of course also out. You can choose between two allergen products (gluten oats or lactose). The price for what you get here is absurd. Like they could compete with Starbucks.

If possible, I wouldn't give a star for the unpleasant experience this evening at the Macdonald in Deutz. It's sad when managers or team leaders don't act in an exemplary manner. The lady was rude, unfriendly and obviously incompetent. This is not how customers should be treated. After almost 2 years I made the mistake of ordering there again. This branch in Deutz is now pretty unclean. The service staff is unprofessional and extremely unfriendly in every respect. To top it off, the burgers were almost cold and very dry. It felt like they had been in the compartment for a long time. The store is an absolute disaster. Actually, even one star is not justified.

Employees very stressed during trade fairs, no special requests possible. Definitely prefer the McDonald's in the main station.

I'm currently at the McDonald's in Cologne Messe Deutz train station. While waiting for my order, a mouse darted from the kitchen area in front of the counter into some kind of open storage room. I immediately informed a member of staff who listened to me but then turned around and left without giving me an answer. I then spoke to him a second time and asked if he had anything to say about it. He turned around again and left. It can certainly happen from time to time that a mouse runs through the store, especially if the store is in the train station where the doors are always open. But as staff, you should at least show a short reaction to such information. While reading the other reviews I just realized that mice are probably a known problem in the store. Apparently the staff doesn't seem to care, so I'm going to contact the local public order office tomorrow.

McDonald's, i did not like the burger. taste was not good and drink option also very less.

Boy oh boy... burgers lukewarm (rather cold), fries not crispy, no tray despite "to eat here" (the concept of "tray" seems to be quite frowned upon - if not even unknown - in this branch) and by far the stuffiest place McDonald's in Cologne. The only McDonald's still fighting for the crown of the worst McDonald's here is the one at Rudolfplatz.

There is not enough space, it is very dirty, there is no place to wash your hands 🧼 Der M is assembled sloppily, in a hurry, and he clearly lacks a paper envelope from which it would be more convenient to eat, because it is difficult to hold such a big burger even with both hands 🍔 There were no complaints about the chicken nuggets 🍗

Today is the day. The MC's at the train station really managed to break my nerves. I've been going there often for a year now because the MC's is very centrally located. However, I was often disappointed to find that there are rarely (if ever) highlight offers or things other than typical cheeseburgers or something like that. E.g. I have NEVER seen the wraps there or the new breakfast offering is less common there than the missing sock in the washing machine. I was a bit excited today that they had the spicy chicken nuggets there. So if you just want classic MC's, you'll find it there. However, the waiting time for the checkout there is outrageous. I know, especially after a concert, it's full and you're busy here. However, I had ordered via the terminal (like everyone else) and wanted to pay in cash like a few others. So far so good. I then waited 30 MINUTES and no one came to the checkout. Many people angrily threw away their pieces of paper and left. After I politely asked after the long wait if we could please pay in cash at the checkout, I was only somewhat rudely told that we had to work through the clock list first. I can also understand, so far so good, they just couldn't get the list processed after 40 minutes because more and more new people were joining. I then placed the same order on my cell phone with Paypal and received it after 5 minutes. I've never had to wait so long at a fast food store. I didn't know it was hard to wait on cashiers at the checkout every 15 minutes or so, but oh well. Conclusion: 3 stars, because otherwise things go faster when it's not an evening, a weekend or a concert. Take your time and your bank card there.

They don't give you what you order

Had regular coffee and chocolate but both cups half full and drinks not hot only warm. Generally a bit shabby.

One star is still too many. There are mice running around in the store and it looks like the last time it was cleaned was in 2014. The food is subterranean and inedible. Never again. Oh yes, there was no vegetarian food either.

Not edible, all thrown away, you can't do that to anyone.

Poor, nothing available at 9am, machines mostly broken, no toilet, worst one I've been to!

Zero to recommend, dirty, unfriendly and burger black, absolute risk of cancer, close the thing or take care of the bad employees

Bad boss doesn't care about his customers

NH had errors in the app and the boss said, "Yes, just pay that" which would cost about €6 more, which is what I actually wanted. Real shitty boss who had no interest in taking care of his customers

The staff are a bit confused about the time but the rooms are otherwise clean

Burger completely dry and without sauces. Cheeseburger now costs 2.70 euros - hopefully it will be my last. Ambiance suitable for the unbearable Deutz train station.

None of the sockets on the tables work. If I had known this beforehand, I wouldn't have ordered here in the first place. When asked, only a mushy answer and no real attempt to resolve the situation positively. McDonald's branch is also very dirty and hardly anything is available from the menu.

Food was as usual. The working atmosphere seems disturbed. Here the boss made fools of his work colleague in front of the customer. It doesn't work at all! We don't eat there anymore.

It's officially open until 2:00 a.m. but doesn't sell anything after 1:30 a.m., just change your opening hours or don't clean until after 2:00 a.m.

Dirtiest McDonald's I've seen in a long time. Wanted to sit down somewhere and eat something after a long car ride. Way too loud + loud, corrosive music, totally dirty; Trays used everywhere, flies flying around the tables, floor dirty...but the main thing is that an employee wipes the small counter in front of the checkout with a tissue.

When entering the restaurant, I immediately felt uneasy. We had little time and just wanted to eat something quick. The lobby area was completely littered and dirty. The wagons were all overcrowded and, out of necessity, garbage bags were simply hung on the wagons. Of the six ordering terminals, only two were working and no one bothered to look. The staff was unfriendly and ignorant. We had a small fly on the nuggets in the Happy Meal (it actually got on there and didn't fly into the food, so it was given out that way). The double cheeseburger was cold and dry. The Double Chiliese Burger was not available because a chicken burger had been wrapped in the paper from the Double Chiliese. Wrongly packaged, the wrong burger was given out. But the chicken burger was also cold and dry. The Nacho Cheese Snackers were not through. They weren't in the fryer long enough. The only thing that tasted good were the fries. They were sensibly prepared. I understand that some things may not go quite smoothly when there is a lot to do. But it wasn't so full that it would have gone wrong and there were definitely enough staff. It's a shame actually.

To put it diplomatically, not a place I would want to go again.

I was looking forward to a nice breakfast at McDonald's, but was very disappointed with this branch. The food was okay, but the coffee was so diluted and watery that it could be mistaken for black tea. Until further notice, you should avoid this location if possible.

Franzbrötchen not baked through and still fluffy when complained about

6:30 p.m. on a weekday, the store is full and the large seating area is completely closed. Probably don't need any customers

The food was good, but the staff worked VERY slowly and were rude to the customers. A woman ordered ice cream 4 times and complained after 20 minutes that it wasn't ready. Statement from the lady behind the counter: “Then go to a real ice cream parlor”. just cheeky

You want something quick to eat after work, come into the store and see a completely dirty place. You get your order on a tray even though you ordered it to take away, with a long face on your face and an unfriendly manner the food was packed in a bag... Well, with such a dirty shop and unfriendly manner, it was definitely the last time I was there 👎👎👎👎 Especially since the young girls with their greasy hair should learn German so that you can understand when a number is called and the food is ready when you are already there can't operate the scoreboard or it's a coincidence 👎👎👎👎👎 0 out of 5 stars

Two burgers were completely missing, unfortunately we only noticed it when we got home. First and last time. NEVER AGAIN!!!!

Half the menu is pretty much permanently out of stock and the store is a mess

Waited 19 minutes for a burger we ordered. Then I had to get to the train before I got my food... thank you very much too

On many evenings it is definitely the dirtiest branch in Cologne. Depends on what's going on in the Kölnarena or elsewhere in Deutz. Apart from that, what particularly annoys me is that no one has had the logistics under control for years. Various ingredients are often not available for many days. The products are still sold, for example all burgers without onions. - Update: Here's a photo of the new Hamburger Royal BBQ. No special order. Bacon and additional cheese are simply missing. - Update August 30, 2025: Cheese apparently in short supply. There is HALF a slice on today's Filet-o-Fish 😂

Bad experience, food wasn't clean

Hygiene was an absolute disaster but the climax was reached when I received normal ones instead of my plant nuggets.

Breakfast was no longer available at 8:30, coffee was cold and waiting times were long.

I love it when fast food restaurant employees make you feel like your mere presence is disrupting their "work." Once and never again, rarely experienced such unprofessional staff.

So I don't say anything about my cheeseburgers. It doesn't explain anything but many employees can't speak German so you can't communicate and you have to wait a long time for your food

I generally don't expect good quality from McDonald's. But when I'm completely drunk and notice that the cheeseburger is completely dried out and the meat is completely burnt, that's really bad. Also ordered without cucumbers and of course received with cucumbers, but without cheese. Ahyo and do you remember the times when hamburgers and cheeseburgers still cost a euro? Now we're almost at €3 for a cheeseburger! What is going on in this country?

The two of us were there after the club and wanted to eat something quick. When I was ordering at the terminal I saw a mouse running around. For the meal itself: The burger was extremely dry and the fries were totally wobbly and slightly dry. The only thing that didn't go wrong was the cola. All in all it's just crappy bad.

A McDonald like the others. Bad and shabby food like the rest but they open until very late in case you miss dinner time.

Sockets and USB sockets specially designed for laptop cell phones do not work on any table. No hint whatsoever. I tried it out myself for a long time and so did the neighboring tables. At least give a notice that you have switched it off.

Food came to the table very quickly and the air-conditioned side room made our stay at the train station much more pleasant!!

But I'm absolutely not sure about that today 🤮🤮🤮 0 easy

They won't accept money that's half broken. It doesn't matter, money is money whether it's good or broken. But thanks anyway for the 80 mymcdonals points.

Worst load because The screen failed - - -

The Big Mac tasted strange, the restaurant was full of flies, and there is no toilet or anywhere to wash your hands. Worst Mc I have visited so far in the world. Still doable if no better opportunity presents itself and you just take something with you.

One star is still too many. Ordered plant-based, got meat. An impudence!!

Were there in the evening after a concert. The vegan nuggets were very good. Fries too. We also ordered apple turnovers. However, we were given yogurt pockets because there were no apple pockets left. Only noticed when I took a bite. I don't think it's that clear at all. I can't tolerate dairy products. We then asked the staff. They just said apple turnovers were out. Absolute no-go. You can't just give a customer a different product without saying anything! Unfortunately, the staff seems to have no idea what the words "we can't tolerate dairy products" mean, as we were offered a Mc Flurry as a substitute instead. Please train the staff better. This can be dangerous for people with more severe allergies.

Meat nugget in 20 plan nugget box! 🤮🤮🤮🤮 This shouldn't happen and it's really unbelievable. And that's just the tip of the bad experiences here. Ordered items or toys were missing from the happy meal on several occasions. This McDonald's really doesn't get anything done! And in addition, items are constantly missing from the range. I really wonder how a McDonald in such a large and important location like the Deutzer Bahnhof (long-distance traffic, Lanxess Arena, trade fair...) can be so substandard. But today was really the highlight. Never again! We'd rather drive on or order something from another McDonald's. Save your money and don't buy anything here.

Ice cream was sour, impossible. Burger bun dry and almost got stuck in the throat. No toilet?! My friend was almost killed by billboards.

Absolute disaster!!! The ice cream doesn't taste like it normally does (probably expired milk), the burger is dry and limp like it's 3 weeks old. No recommendation. But still acceptable for a little pastime. PS: There is no toilet and there is a risk of collapse. Enter at your own risk (my friend was almost killed)

Shocking...the food isn't up to the standard of McDonald's you're used to. Unfriendly staff. Hardly find words...

There are rats etc under the tables and the shop is very dirty and the employees are very unfriendly

The coffee is great and so are the breakfast bagel sandwiches - healthy and non greasy . The croissants are very good as well

A normal restaurant from this chain as you know it, it was clean and tidy when I was there

No wonder the rating, we came in and there was a guy out of his mind shouting at the top of his lungs surrounded by police officers, we came in during the Euro’s so we wanted just some quick drinks and ice cream. I ordered 3 cheeseburgers, but only got 2 and one of those 2 was completely burnt which I’ve never seen before. Ants crawling all over the place and the staff completely ignore you if you try to tell them something’s wrong with your order. Defo try and stay away from this if possible.

I got a cappuccino one morning. The staff were talking loudly and were slow. At a long-distance train station you don't always have that much time ;-) I also think it's a shame that my cappuccino wasn't made in the portafilter. The coffee came from the fully automatic machine and was only so-so. Restaurant was clean.

Rats running around eating takes too long. Employees rude. I would never rather starve.

1 hour 30 minutes before closing we receive everything in a bag while we eat there. I will understand 15’ before closing but not 1 hour.. I ask for a paper napkin and I almost get yelled at when I don't even have one in my bag.. the chairs are turned around next to us to put us out. I've never seen that.. I don't I'm not quickly upset but the disappointment..

So the people of color employee who just says there are only cheeseburgers is an absolute disgrace. Ordering via the app suddenly went away. Turned away all customers. Should be terminated. Impudence 🫠

The food doesn't taste good, the fries aren't cooked through and the citizens don't look tasty

Unfortunately, my visit to McDonald's was very disappointing. The fries were undercooked and still raw inside, while the burger was dry and tasteless. I definitely expected a higher standard. Hopefully the quality will improve in the future.

Ladies and Gentlemen Our festival experience came to an abrupt end last Saturday, June 1st, 2024, in one of your restaurants (order 257, 258 at Cologne Messe Deutz train station)! Unfortunately, your staff were unable to complete a small "fast" food meal within 25 minutes. When asked about this and because another waiting time was not possible due to Deutsche Bahn's punctuality, we wanted to cancel our orders, whereupon we were reprimanded in an extremely unfriendly manner. The amount of €14.48 we had already paid could not be refunded to us, the order could not be canceled, but it could not be handed over in a timely manner either. With the request for timely clarification, I remain with disappointed greetings (they really define the term "fast food" in Cologne on a whole new, slow level).

No sauce, and the drink was supposed to be gas but it was just water.

The quality of the food is getting worse and worse. You should at least expect that all of the ingredients mentioned are also present on the burger. Cheeseburger is missing the mustard and onions. When it comes to chicken burgers, you look for the salad. I think it's a disgrace what is being served to you here.

Rather minus stars - do you want Frass....? You can get it here..... You'll puke later.....

I wanted to grab something to eat after a tiring night and there isn't a single plant based menu available anymore.

Old Swede, it's a complete disaster here. May 27th 11:50 p.m.: Me: "I would like a McFlury" Seller between 25 and 35 years old, beard, dark hair like this: "No, I decided" Now that's what I call bad service. That was my first and last visit. I'll go to their competition SUBWAY 😜 They always have everything, without any stupid sayings

There was a mouse running around in the restaurant. Not very appetizing

Unfortunately I only have to give one star because it has often happened to us that an hour and a half beforehand only chicken and cheeseburgers are offered. You are no longer allowed to order at the counter - you are asked to choose one of the two.

Absolutely underwhelming. Table service is offered in the app but not provided. Ordering takes over 20 minutes despite moderate utilization!!! Orders are not announced but are simply placed listlessly on the Therese. Then it cools down very much. Oh, and despite ordering it to be eaten on site, the whole thing is packed into a bag

By far the worst McDonald's I've ever experienced. Totally dirty, half of the offer not available. Ordered via app and with table service. Two burgers and a latte macchiato were ordered. The food wasn't brought to the table and it was only by chance that I noticed it was in a take-out bag on the counter ready to be picked up. The coffee was only about 60% full and without a lid. When I asked, I was told that it was normal for lattes. McDonalds, you can do better...

The only ones moving quickly here are the mice scurrying around the preparation area. Personal ordering or payment by customers is ignored in favor of an extensive conversation with colleagues. You have to set priorities, I understand that.

Floor dirty - staff unfriendly - takes ages - better not to go

According to Google, the store closes at 2:00. I was there for 1h35 and the door was closed and no guests were allowed in. Employees said they were closing. Don't rely on McDonalds anymore either...

McCafe: No cups or plates, just paper cups, cake dried out and hard, table dirty

After waiting for over an hour for a hamburger, Fanta and an ice cream, I had to pay up so that I could at least get home by half past midnight. When we asked for at least just the Fanta, which incidentally took less than 5 minutes for other orders with just a drink, we were met with incomprehension. Ironically, no one spoke German or English and people just looked at them stupidly. I won't see food or my money again. Do yourself a favor and avoid these Mcces

Cold food despite a special request (without onions), although the onions on a burger were obviously scraped off afterwards.

The order was shown as ready for pickup, but it wasn't even ready yet. There was no response to inquiries because employees were busy with their smartphones instead of with service

Simply underground in every respect, it would be much better even in a train station.

Expensive coffee from a fully automatic machine instead of a portafilter. Mc Cafe apparently permanently closed

Absolute disaster, if I could, zero stars - no vegetarian options at all and no ice cream etc. So basically just meat. Water really brutally expensive €4???? Would not recommend!

Catastrophe! NEVER EAT HERE AT MECCES IN DEUTZ AGAIN! Reasons: 1. Staff very unfriendly, especially the male worker who talks to customers in an arrogant, annoyed and listless manner 2. The fries were raw and inedible! I wanted new ones but the "nice" worker mentioned above said flippantly that they were well done and very edible...would love to see him eat raw fries After I got a new pack of fries, they were raw again.....is your deep fryer not working or why can't you get fries fried properly????? 3. Ordered 2 menus, both with McDonald's glass. Only got one. Ask nicely if we can get the other glass too, then the unfriendly man complains again about why we have to order that...PLEASE? If you don't want our money, then explain to your superiors why you're being so rude to customers 4. Filet-o-Fisch: I never knew that the cheese was slapped next to the burger...it's new to me too Really didn't look good...

Not for those in a hurry, definitely avoid if you're short on time! Apparently the food from all the orders ends up in a large trough at the same time, from which completely overwhelmed employees collect the respective orders in slow motion and not even in the chronological order of the orders, but randomly. So you can only stand there and hope that your number will come through at some point and you don't even know who will process it if there are any problems or questions. I only took food with me, but the checkout room was already uncomfortable and dirty. All in all, pretty much the worst McD I've experienced so far.

Terrible cafe. The first time I meet Mak, where there is no toilet and it is impossible for a child to wash his hands before eating. My order was thrown to me like a bone to a dog, not even a tray was offered. And it is not tasty at all. I do not recommend it.

I've never experienced more disrespectful treatment anywhere, even for McDonalds it was subpar. Especially the older gentleman with gray hair behind the cash register.

Unfortunately it was dirty and there was rubbish everywhere. Very unfriendly employees and 20 nuggets took 15 minutes even though there was nothing going on. Was more than dissatisfied with everything here

Nothing to say about the food, burger well made and bigger than in France, worthy of advertisements. On the other hand, he isn't crazy, it's a bit crazy.