McDonald's in Köln

The first McDonald's that I neither want to visit again nor recommend. The only nice and competent person was the young man at the drive-in who tried to help us as best he could when there were problems with the voucher codes. The most incompetent person was definitely the boss in this store. She bullied her employees in front of the customers and even ultimately us. At the end of the day it got to the point where, thanks to this woman, I paid for 1 menu twice. A tip for management: hire people in management positions who are stress-resistant and can treat those around them with respect. Something like that isn't a showpiece

Pay for three menus and get two in a fast food restaurant where nothing happens quickly... A long day comes to an end and you're looking forward to a juicy burger at McDonald's. So we drove to the nearest restaurant. The employee at McDrive was very friendly and did a really good job (probably the best employee in this store). We both wanted the double pack menu from the McDoanalds's app. So we each opened our own app and showed the QR code. Unfortunately there were constant error messages. A coupon finally worked after opening and closing the app several times and we paid. The employee at the terminal asked us if he could use the code from his app. Suddenly his boss/shift manager shows up. The good man first receives a completely inappropriate comment for his "slow" and customer-oriented work, and then we are just as rudely told to come to the restaurant. There we wait in line and describe our problem to another employee. The boss is coming... We haven't ordered anything and have to buy the two menus again because the order in McDrive was apparently canceled. Either my bank statements are lying or this shift manager is lying. So ordered again and waited again (45 minutes in total). Only recommended for people who feel like waiting a long time for cold food and don't value friendly service. Except for the employees at McDrive! He's too good for this branch.

Good quality for fast food Friendly service Clean Nice facility

It would be nice if the orders were complete

Modern McD in a very convenient location

Unprofessional behavior at the drive in - staff do not respond to order requests

Actually the worst McDonald's I've been to. The boss constantly shouts at her employees in front of the customers. No conditions at the checkout despite a ten minute waiting time. Employees completely unsettled by the boss's shouting. Almost every order I received during my own waiting time was wrong or incorrect. I left after 15 minutes and went to Burger King next door. Never ever go to the store...

What is that please? Someone has already taken a bite?!

Coffee expensive Coffee tastes like ass crack = €3.89

Modern McDonald's where you can't see directly into the kitchen, so the constant beeping isn't as intrusive as usual. The food was served sensibly and hot, but the sugar and milk were also brought along. The atmosphere is untypically modern and unconventional... Delivery to 2 parking spaces in front of the door is also possible.

Tasty but 20% smaller than usual.

Well-intentioned two points. The shift manager (?) shouts to her staff, Coke warm and non-carbonated and not filled to the top of the ice cream. Complained, afterward it was still warm and non-carbonated, but filled to the brim... fries and burgers warm instead of hot.

Get big tasty bacon without a pattie. Never experienced that meat was forgotten on the burger!!!

Absolute disabled workshop. In 9/10 cases the staff who work here are unable to pack a list of a maximum of 5 items into a bag. Without exception, there is always something missing. Control is mandatory here - this shameless incompetence in human form is incomprehensible.

Waited over 25 minutes for the food. At some point our number disappeared on the display board. When asked, the lady at the counter said she couldn't say anything about it, the boss would have to come. He then sorted it out pretty quickly and got going. To my horror, when it was ready, another drink was missing. Although ordered without cucumber, it was on all of them, and topped, well we would say it was more of a toss. Sorry, it used to be better.

Over 30 minutes waiting time!!! Food is cold, ice cream is melted! It's a shame to call it fast food!!

After the renovation, I noticed very attentive and friendly employees. Everyone was constantly busy hustling, serving, cleaning. The food was delicious and fresh. The interior was very clean and inviting. One star deducted because the toilets unfortunately did not reflect the same image as the service and interior in terms of cleanliness. I'd love to come back.

Toilet always very dirty and never soap. Hygiene conditions are really bad. Regarding service: something is constantly forgotten and it simply takes too long. In the past, a burger was ready in a few seconds. Today you just wait 5 minutes.

It has now been 1.45 hours since the order was placed for delivery and of course nothing has arrived yet. Despite calling and saying it was on the way, nothing there. I would have given zero stars, but that doesn't work. In addition, things are missing from every order, which of course have been paid for. Complaining to customer service doesn't help, and there's no response at all Update: Of course something was missing after 2 hours of delivery and they assured us on the phone that it would be delivered immediately. Now half an hour later that isn't there either. You can also give minus stars Now it's no longer an inability, now it's an impudence

It was delicious, yes, and it looked bomb, but there was a crappy price yesterday. The employees didn't come with me and completely forgot the things in the menu. For me it was the nuggets, but I got them straight after I let them know

Mountains of rubbish everywhere, staff absolutely overwhelmed, food cold. Rarely experienced something so underground

After months we spontaneously drove over. The restaurant was completely remodeled and the staff was new. Clean, friendly and competent. My comparison is more with December 2023. If it stays like that, you can definitely go there every now and then.

We went to this McDonald's quite late after work last Thursday. Order and payment on the display. A menu and a chilli chese burger. We waited 21 minutes for the food. The shop wasn't really full and half of them waited just as long for their food. My chilli burger was cold and I brought it to the counter quite annoyed. The stupid comment about whether I wanted the burger hot ended me. The cold new interior is debatable. I don't think it's nice at all. The fact is that there are now 2 entrances for the drive in and these are probably served with priority. Too bad, too bad. I think we ALL have difficult times and we should try to make the customer somewhat satisfied instead of scaring them away. By the way, it wasn't the first time we waited so long.

Doesn't take debit cards, had to pay in cash. In my opinion it's a no-go, but I always forget that we're in Germany. The staff is unfriendly.

I drove there specifically and the doors are already closed, despite the 1 a.m. opening time, I don't go there anymore

Like almost all McDonald's, not for people with demands. Would describe it as average, was only there because of the opportunity to shop and eat at the same time. I only ate ice cream here, unfortunately the selection was very limited, at least there was only a small selection at the McSunday ordering machine. Didn't appear to be run down, but most of the tables were dirty and greasy.

Great store, simple and manageable. Staff very nice, tidy and regularly keep an eye on cleanliness. The food is always great and it's quick. I like coming here, thumbs up 👍👍

Worst service I have ever experienced. Totally disorganized. Be careful when choosing employees.

40 minutes for a McFlurry while the shift manager walked around the store talking on the phone and announcing "I'm getting fucked here." Thought I had seen everything, but this was new 👌🏼

By far the worst service I have ever experienced at McDonald's. You should have plenty of time to place an order and even more time to prepare it. I only ordered 2x IceLatte.

Completely overwhelmed crew and shift management in a not-so-full restaurant at lunchtime on August 3rd, 2024. Numbers at the pick-up board at random. Numbers disappear completely without being finished. Orders in random order. Some people (with children!) waited for over half an hour. There wasn't even an apology or a goodie for the kids. Total chaos.

When we first entered the restaurant and started ordering, paying on the order screens did not work. We had to go to the till and then we were greeted by the staff standing and shouting at each other and arguing so that you could hear it in the whole restaurant. It took about 5 minutes for one of the staff to notice that you were standing at the till waiting. The food was perfectly ok but very sticky with sauce. All the bins for throwing away what was left of the food were full.

Good, clean shop. Wasn't too crowded. The employee wanted to help with the order.

That used to be good, but I can no longer recommend it

The food is fresh, friendly staff and clean

Always chaos with orders, bags of fries comparatively low

The food was ok as always... but the waiting time... I had to wait half an hour for my order for the third time. In addition, you have to stand at the front and wait for your order. There is no table service here like the other one.

Miserable, unhygienic and incompetently unfriendly

once again half of the order is missing and when I complain, all I get is blah blah blah. But don't think that the shortfall will be reimbursed voluntarily. I also had a botched lunch break. So first of all, MC is no longer on my lunch break list

Nice service and good food, I recommend it

Selten so einen dreckigen Laden gesehen. Es gab aber auch nicht einen einzigen sauberen Tisch, vom Boden - der mit Essensresten übersät war - mal ganz zu schweigen! Personal inkompetent und überfordert, Fritten nicht gesalzen.

I have to say the store is clean. The food is cold and tasty. However, I don't understand why the slide outside is closed when the weather is nice. And what I really can't understand is how the smaller lady with tied hair treats the employees... I was beyond shocked and the employees looked so scared... that you could see on their faces that they were afraid of doing something wrong. So really in what a tone... and then in front of the customers... it's just not appropriate at all...

Very very dirty, after 15 minutes of waiting without being able to take an order, I left the fast food restaurant. (I was the first at the checkout.)

Catastrophe. The food was something slapped together with no taste. How can you sell such rubbish?

Unfortunately, when it was 24 degrees and the sun was shining, the outdoor slide was locked and when we asked, we only received a loud “No!” communicates...

Uncoordinated team, complete chaos and no plan, it's best to check take-away food in advance - something was often missing

Just been waiting for 40! Minutes and still no food in sight... fast food, right? 😂

No free parking, 30-40 minute wait for food, definitely dissatisfied

I really hate to give only 1 star. But they only managed to get 1. Out of 5 orders, not even one was complete. If you complain, you will be looked at stupidly and will act as if you don't understand anything. Sad

Absolute standard McDonald's. Nothing special but nothing bad either.

Here you are insulted by the employees. When asked what they are called you get a “it doesn’t interest you”

Excellent treatment from the staff

Class! From work all the way and very tasty. We always like to come with our colleagues during breaks.

It's really a disgrace what's being slapped on there, it's not even a selection of burgers. When I wanted to eat a McRib again after a long time, I got something like that. The person who made the burger should be fired for it. I'll never go there again. Bottomless freedom!

Staff overwhelmed Incomplete order. And would say no more glasses A few orders after us, glasses were given

Impersonally far too expensive. Fries and food pressed into small bags. Half off. So poor that with the prices for the little dried out meatballs there isn't even a bag left. Nope

I can't understand the bad reviews here. My food has never been cold, tables and restaurant are clean, employees are mostly friendly, table service works. Maybe it depends on the time of day and therefore the workload on the employees? I tend to be here at lunchtime or early in the evening, and everything was always okay.

The food is still nothing compared to the competition next door. Went here today because I saw a video on YouTube that McDonald's had "improved" the recipe of its "classics". Unfortunately I can't tell any difference from before... The cheeseburger was lukewarm. In the words of Louis de Funès... "7 degrees warmer than ice cream". The bun was sticky and the burger was generally dry so that it couldn't be eaten without a drink. The service is so-so... Larger orders that were placed after me were issued and I was still standing there with my simple "McSmart" and had to wait. Napkins are only available upon request. No stand for this in the entire restaurant. There was also a single one when ordering. For the environment...? Two of the four self-service terminals were out of service. Better to go next door to the king than to the clown. Here again today (4/25/24) to bring my wife a surprise. She just likes McDonald's breakfast. But waiting 5 minutes at the drive counter and asking you to be patient... Impossible! Then I should wait in the parking lot because a burger will take a while. A whopping 15 minutes from arrival to receiving the food. And that at 10:15 a.m.

Supposedly open until 2am, but at 12:20am the doors were already locked.

The woman with the red hair, glasses and lipstick was totally cheeky. Said “yes, I know I’m anti-social but the main thing is money.” Please throw it out

The fries fly down, despite the employee's intention, we didn't get any new ones. Food tasted completely cold and soft.

Clean and tasty, friendly service

This McDonald's branch was better 3-4 years ago. Now you're lucky if the table is only a little dirty. You also have to complain about almost every order you place because something always arrives wrong and you sometimes have to listen to stupid comments. It's a real shame because the location and the ambience are actually great, but unfortunately it's being torn down due to very poor and unqualified staff. I would have given the branch 5 stars in the past, but now I find it a pleasure to have a coffee there myself.

Dirty, tables are not clean, everything sticks.

Been to Mc Drive and how could it be otherwise, something is missing again. They can't handle it in this branch.

Despite opening until 4 a.m. on the weekend, the door with garbage cans was locked at midnight! Table service was not available, food was simply placed at the front and was cold! When spoken to, all I got was a simple “not my problem” Never again!

We've been back here for a while. This is our McDonald's. I thought it was very good, I got really hot fries yesterday and they were really tasty 😋. The staff is friendly. We like to go there 😉 LG

Today March 28th, 2024 at 4 p.m If I had eaten in the house it was a total horror Only forgot something 3 times, unfriendly And the employees in the kitchen make such a noise that all the guests get up And my children got scared That is not possible

Only when things have to be done quickly...

Today I deliberately ordered a Big Tasty WITHOUT bacon. Because I don't eat pork for religious reasons. When I ate the thing, I was horrified to see that there was bacon in the burger. I complained. No excuse, they want to make me a new one. When I got up in shock while waiting and came to check again whether the food had been made correctly this time, the branch manager or (whatever she is) just came over with a annoyed comment.

Annoying, it feels like every second order is incorrect. The tables are also always very dirty. The food itself is ok.

Too few staff, it takes far too long.

Urgently check order on site.....catastrophe Unfortunately, I fell for it again and relied on the staff. With arrival and departure It took around 30 minutes to get home. Order placed and paid via app in MD. Was served quickly and everything was packed in two bags. Things we had ordered were missing at home again. Too late to complain or return to the branch and too busy with traffic on the A1. Parking situation was chaotic and trash cans outside were full.

It's a McDonald's like any other. Unfortunately, over the years the burgers have become far too small and too expensive.

I ordered a McPlant burger w out cheese and what did I get one w cheese

I was there on March 9, 2024 and unfortunately found that this branch was closed inside. If asked, this would probably always be from midnight only for the drive-in. It was very crowded and the employees were completely overwhelmed! The payment already took time but I waited in front of the pick-up window for almost 5 minutes (I ordered fries cheeseburgers / hamburger royal cheese) and didn't have any special requests. The employee wanted to give me the things, which then stood in front of him for almost 10 minutes. I refused to take these and wanted new burgers / fries. I can't say whether the employee did this, but all the burgers and the fries were cold. These were also no longer attractive. The entire parking lot looks like a garbage dump! This restaurant is not worth it and not recommended.

The app is not satisfactory. I ordered Big Mac and MC Rip and only got Big Mac. Staff was very inattentive. I had to wait 20 minutes for my burgers. The store is underground for me.

That was the first time we got hot and somewhat crispy fries. A little more salt would have been good. Never had. The MC rib was also hot, which I have only experienced very rarely.

The food takes a lot of getting used to, the service took some time, the ambience had already been cleaner. I'll come back in a few weeks, if it's still like this I'll send a complaint to the head office

The employee's language is barely understandable! It's incredibly annoying when you constantly have to ask questions and repeat everything because of the language. You order via the app and still get something wrong. Resolving problems is difficult. APP Enter a complaint not made for mobile phones! It's hard to see where you are because the screen layout is bad. It's also annoying when ordering with the app results in the wrong food. Why not recognized? There was beef burger in the chicken burger packaging. Edit: There was no receipt in the bag again. VAT fraud? And now the receipt is being requested for a complaint! That is not how it works!

Very long waiting time at the drive-in counter. Garbage bin full to the top.

The dirtiest McDonald's around. Also unfriendly and incompetent.

Unfortunately the staff is very unfriendly! My McFlurry was served with almost no toppings and when I asked I was told there was nothing they could do about it.

Great fresh food. Only with mom there is something better

Two-class society, some people get their food brought to the table and others don't! Guests with a migration background in particular are given preferential treatment here! The cleanliness also leaves something to be desired, all tables very dirty, hardly any activity from the staff; This branch used to be a flagship store, but that's long gone, a shame!

Opening hours until 2:00 a.m. posted everywhere... get here at 12:33 a.m. and the dirty shop is closed.

If you close hours earlier like your sign says, then do the damn work and replace it.

The food is like any McDonald's. It was very busy and the employees were very stressed. They argued and shouted at each other in front of the waiting customers. It doesn't work at all.

Just fast food. It's ok once in a while, too often is unhealthy.

I've gotten used to the fact that sometimes products aren't delivered to the order on the drive. But what just happened to me doesn't work at all. The employee at the drive gives me my cup of Coke Zero and doesn't close it properly. What happens? That's right, the cup bursts open. The Cola Zero spills in the car, on the upholstery and on the clothes. However, his reaction tops everything: instead of apologizing and, above all, giving me cleaning cloths/serves or something similar, he closes the drive window. Thanks for nothing!

Everything neat. Order was completed quickly

Typischer MC Donalds, nettes Personal

Mal ein McDonalds in dem das Essen auch wirklich schnell „zubereitet“ wird.

Machdrive 3 burgers are missing, messy

Nie powinno być tego rodzaju pseudorestauracji. Łatwo można przemycić sztuczne mięso itd

In der Regel immer sehr voll. Die Mitarbeiter sind zwar nett jedoch arbeiten die viel zu langsam weshalb ich es inzwischen vermeide diese McDonal‘s Filiale zu besuchen.

Sehr lange Wartezeit, Essen durchschnittlich, Tische putzen und Rückgaberegal entleeren sollte öfter passieren.

Der Laden war dreckig, stinkende Klo… Pommes zu versalzen und Service war nicht gegeben…

Wiederholt Burger in der Tüte vergessen. Der Boden ist fettig und klebt. Ware wurde fehlerhaft eingepackt. Die Burger sehen ausgepackt einfach widerlich aus. Keinen Respekt mehr zum Kunden.

Drecksladen. Wir fahren extra hin zum Frühstücken und dann gibt es kein Frühstück zu der angegebenen Uhrzeit! Online steht bis 11:30. Aber die Filiale hier hält sich nicht daran. Mitarbeiter behauptet es gibt kein Frühstück um die Uhrzeit, nur während Corona.