McDonald's in Dresden - Telefonnummer, Reservierungen, Bewertungen

Ordered breakfast on Sunday, no extras requested. About a 25-30 minute wait and the store wasn't full.

It's just horrible how often something is missing from the McDrive or packed incorrectly. But of course ShakyFries orders the bag + spices are not included, sometimes you can get a chilli cheese burger instead of double cheese, getting the wrong version of the McPlant is more the rule than the exception, ice cream is given out and after 2 minutes with the ice cream in the car you are still supposed to Drive to the side for another 7 minutes, I don't understand how anyone came up with the idea of ​​giving out ice beforehand. And then of course regular McFlurry instead of the frozen yogurt I ordered. It's difficult to quickly check whether everything is correct because everything is stuffed all over the place into bags that are too small, burgers on edge, apparently to be put back together again, the Filet O Fish is simply thrown into the package and the cheese It's never on the burger but always sticks to the packaging, which is somehow only the case at this McDonald's. Mayo is of course sometimes missing, you ordered a flavored cola and only got a normal one, 8 out of 10 orders are wrong regardless of whether you're the only one or there is stress (although it would still be partly understandable)

After the renovation, the service became very negative. The staff was friendlier and the food was warmer.

Half of the order was forgotten, they brought another drink, they don't communicate, the fries are cold, no cutlery (salad).

It's just a McDonalds, mostly clean and tidy, so it's completely fine. Many employees have been there for years, which I take as a good sign. I get wrong orders at the drive-thru maybe every 20 visits, so it's not worth mentioning.

The order was placed online and paid for online. When we picked it up it was explained that no payment had been received. Now we had to pay the bill again. The employees were friendly but, in my opinion, overwhelmed. This is the first McDonald's where online payment didn't work. It wasn't really customer service.

Very good service and special requests are also fulfilled. Friendly staff. Highly recommended

I've been waiting for an order for 20 minutes, which isn't super complicated. But most of the staff is standing around or playing on their cell phones (hygienically really bomb!). To be honest, it's annoying. There's not much going on and as I said, it's nothing huge or dramatic. I find it very unfortunate. I used to work for the company myself and know the processes. Even with an apple turnover that needs to be freshly hung, 20 minutes can't be excused.

UPDATE TO ALL reviews. Today, August 12, 24, at 3:36 p.m., I was with my friend in the drive in this branch. Why are order requests not being implemented? She is lactose intolerant and ordered lactose-free as well. What happened on the car ride could have turned out badly. Because the iced latte wasn't lactose-free and my girlfriend felt bad as a result. Also, when I unpacked the rest of the order earlier, the burger was full of cheese (even though I ordered it without cheese). The complaints are gone. What is being done there is already BODILY INJURY!! Annoyed blonde on the issue June 17, 2019 at 5 p.m., is snotty, big-snouted, simply stupid and if you don't need a holder you'll be talked to stupidly. The lady should look less into the make-up pot and more into the textbook "Dealing with Customers" or has the bleaching already gotten into her brain. Put her in the kitchen... 1 year later, September 15, 2020 at 4 p.m., we made another attempt. Luckily the lady from the make-up pot was no longer there. However, nothing has changed in the McDrive edition. This time we didn't receive what was ordered. When we were told that this was not our order, the corpulent employee snapped at us and told us that she would know what we had ordered. Yes, we do too and we definitely don't need Happy Meals without a child... (there was a car with kids behind us) 🙈 Conclusion: nothing has changed in a year, so it is not recommended. Despite everything, I would like to finally praise the young man who took orders and money. Very polite and nice. This is how everyone should be. Update 01/24/24 vs 5 p.m.: I don't know what this underprivileged answer to my question about a milkshake this evening from the questionable person..... "if it can't be ordered, it will probably be over...". Here too, training in customer service when ordering from Mc Drive would be necessary. Even the sight of the person at the counter doesn't speak for the branch. The sound is like a construction site burp and I don't want to talk about the smell..... A tip for the branch manager, the employees are the figurehead.....

Unfriendly staff who don't understand a word of German. Orders are given out incorrectly and when you talk to the employees they come across as stupid! The wait was far too long (15 minutes) for 1 milkshake and an ice cream. Only a minimal dollop of sauce is added to the ice cream. We are clearly not paying any more money for this! Absolutely not recommended.

I liked going there with my children because they had a nice play area, but after the renovation everything is gone, only a slide in the outside area. The service was better and friendlier. It's a shame I'll probably go to a different McDonald's next time. Apparently children are no longer welcome at McDonald's - only sales count. It's a shame that a company with 6.5 billion euros in sales does so little for the kids. It's just the money that counts, not the people anymore.

There is only one star left from me. Once again something was missing from the order, which happens every time now and then there is also something wrong. The burgers were simply slapped into the packaging, the competition promised two chances to win but then there was only one winning code.

Today I ordered a double big mac, and somehow I missed 2 pieces of meat 😅

Stay away from the delivery service!! These 0-checkers always forget to pack something. Never again!

We had just ordered from Lieferando and it happened again that you forgot an ingredient even though you paid almost 5 euros for it. It was the very last time we ordered there and I would advise everyone to go there personally and check it there before If you take it with you, especially since everything is on the sheet, anyone who can read is clearly at an advantage. You should just hire people who can read.

I waited over an hour for my food to come, even though it said it would come at 2:35 p.m. it didn't come until 3:30 p.m. When I called the store, the employee was very unfriendly

A bit overwhelmed when several people order their food. The “preparation” was quick but the output was too slow. A 20 minute wait has nothing to do with fast food.

Unfortunately, after the renovation there is no longer a real play area for the little ones, only a kind of memory and the outdoor playground. Employees seemed a bit grumpy but everyone has a bad day sometimes :)

Almost every drive order is missing something. Soon this will no longer be a matter of inattention. Urgently checks the content of the issued order for completeness. I have been very disappointed several times when the food I ordered and paid for was missing.

From a really good branch to a disaster... Waiting times of 20 minutes in McDrive and then getting the wrong food. Thanks for nothing…

Danger! Food is often “accidentally” forgotten in the store! Once it's not checked and something is missing again...you can forget sugar and milk in your drink at the McDrive...(that's why we stopped going to the McDrive) by all means avoid the store or check everything several times. Never again for us!

Since the McDonald's have all been remodeled, there are no longer any opportunities to play in the branches, which I find very sad Dear McDonald's team, what should the children do all the time while waiting for the food? At least Gompitz still has an outdoor playground, but it's not practical in bad weather Elbepark then has nothing for children If you still want to keep children as guests, you should change that as soon as possible

The branch appears to have just opened. Everything clean and in order. Shortly after we placed the order at the terminal, it came to the table. This was complete and all the burgers, fries, etc. were still very hot. The burgers were freshly prepared and topped with the crunchiest and freshest salad we have ever experienced at McDonalds. I first saw the "separate your garbage yourself" station in this form at a McDonalds. I find it a small effort to separate the garbage, but I'm curious to see whether and how it will be accepted. There are sufficient parking spaces available around the restaurant.

Sorry, but my last 4 orders were always missing something... either the additional ketchup or this time even a whole burger! Or something was simply packed incorrectly! I don't have time to check, it has to work for me. It's just not fun for you. Work on your processes and teach people how to read and pack orders correctly. You just can't manage to pack an order correctly and completely. Something is always missing. It can happen sometimes, but it's a permanent situation for you and nothing changes! Collecting money for incomplete service...

A good McDonald's in itself, but in my opinion it was cozier and nicer before the renovation than it is now

Very unfriendly staff today - as a customer you can probably expect a “good day” or “hello”.

Seriously? Fast food? Neither fast nor food! 1 star is not enough, negative stars are welcome. You wait about 15 minutes at the drive-in to then get really ice-cold (!!!!!!!!) burgers thrown at you. I like going to Macens, but the place needs a complete overhaul!!!

The cleanest McDonald's I know. Very friendly staff and pleasant guests. The food was excellent. Very child friendly. Finally sanitary facilities that are suitable for children! We would like to come again!

After renovation, completely new unfriendly staff. Be prepared that you want a new ice cream after waiting 20 minutes in the drive-thru. Waiting times are extremely long!!!!

No longer recommended after the renovation. There is only a useless memory board mounted on the wall for children and no more play area. The food only arrives lukewarm and some spices are missing, especially in the fries, which only taste like cardboard. Employees barely understand German and, in my opinion, are completely incompetent and overwhelmed. Even simple tasks such as putting a lid on drinks cups overwhelms the employees, so everything past the lid spills onto the clothes. Absolutely no longer suitable for families

The conversion was worth it, looks really nice!!!

No more indoor playground, how stupid! Then there will be a different McDonald's in the future, there are more than enough in Dresden.

No more indoor playground for children after the renovation, bad! Horrible and cheap-looking interior design. Nothing reminds us of the original American diner design anymore. Add tasteless fries and the experience is perfect.

We often come here because of the children. Sure, at peak times the staff has problems getting the tables cleaned or taking away the rubbish. But otherwise it's quite pleasant here. We have known worse branches and there was almost nothing going on there. If you like something elegant, you shouldn't go to MD.

It's a shame that the indoor playground is gone.

Nicely redesigned, but you should probably only open it when everything is working. The information that no coupons can be scanned arrives a little late at the door. Given the prices, you can hardly afford it without it... so it's free for once 👎

Apparently this McDonald's is suffering from a supply shortage for napkins... or they simply can't get them anymore these days.

The restaurant has been redesigned and looks modern, but unfortunately the entire beautiful indoor play area has been removed. A pity.

Unfortunately, no coupons are available again. Another reason to avoid the store.

Nothing left for children to play indoors :(

We ordered from Lieferando, but the order couldn't be delivered, even though it seemed to be only a few blocks away. A customer received his order, but delivery could not be made to the address Helbigsdorfer Weg 14. It was possible to deliver the order to Helbigsdorfer Weg 12, even though it is right next door. Therefore we give a bad rating. Lieferando should hire employees who are able to walk the last few meters.🙈🤣

Had a grandchild's day and came here for ice cream

A nice play space for children.

Food was warm and fresh, tables were clean, all in all a pretty good McDonald’s

Incredibly unfriendly and not interested in solving problems. Some of the staff seem cheeky and rebellious. Even the shift manager didn't care at all. This was just about a sauce that I would have liked to have paid for, but then dumped on the customer. Never again....😡

Best McDonald's so far. Very clean very good staff!!

A McDonald's as we know it. Ordered food at the terminal. Completion went quickly, staff friendly. The shop area was clean and tidy. You can eat here.

Ordered a menu with a drink to take away, discovered at home that the Sprite only tasted like water, unfortunately they should only be able to count 5 nuggets instead of 6 in the pack.

New design, very pretty. Surprisingly, there was a lot of staff there, few guests. Unfortunately the food wasn't that great. Fries were raw inside. However, they were exchanged. The other things cold. Finally, I bought a menu on the drive and was asked about the color of the glass. When I unpacked it at home, the glass wasn't in the bag. A pity.

Nice restaurant, clean, fast service, gladly again

Unfortunately very crowded and loud. Of course the store can't do anything about that, but it's still very annoying. Ordering went through the terminal without any problems. Unfortunately there wasn't the Signature Collection, which was a shame. In general, I found the selection of burgers to be very poor. What bothered me the most, however, was that the lady at the counter yelled at me to please take the order form with me and since I already had the bag in my hand, that was a bit difficult. She then quickly put the note in my bag. Although I have to say that I still find it understandable because the store was of course VERY full. Overall, I have to say it's perfectly adequate for quick hunger pangs

The food tastes good but the packaging is packed in thin bags and if you take something with you it's all muddy All burgers would have to be packaged properly so that this doesn't happen

Unfortunately, the McChicken packaging is changing again. Now it gets squashed unsightly when a large order is placed. It also used to be in a cardboard packaging.

Everything was fine as ordered.

Cool play area for children! Friendly staff 😊

Takeaway food and notice at home that half of it was missing for the second time, otherwise MC's as we know it.

What a treat to spend time there with a 3 year old in terrible weather. Even though it was still breakfast time, French fries were easily made for me upon request. There are also two impeccably clean play areas in the restaurant, which are also not run of the mill. I wish I could do that more often. Thank you.

It's just MC, everything went really quickly.

@Etienne Lisson Cars need a minimum ground clearance of 11cm 🤣🙋🏼‍♂️

Really friendly staff and always motivated.

Clean, fast and friendly. Just as you would expect.

When I visited McDonald's Dresden Gompitz, the wait for food was long and the place was crowded. However, the cleanliness and the control terminals, which enable a modern ordering method, should be highlighted positively. Despite the overcrowding, cleanliness and order were maintained, which leaves a good impression.

It's a normal McDonald's, but I was denied a straw with my iced tea.

Just as I expected, everything was clean and tidy

The hills in the driveway are unsuitable for cars that have a ground clearance of 7 cm, so they are also unnecessary. In my opinion these could go away. Thanks

When we were there it was way too crowded and chaotic.

Have been here several times and always loved it! Super fast and friendly service! Whether to take away or on site. :) Keep it up!

I waited and they forgot my ice cream. I waited for what felt like 30 minutes with my close friend and didn't hear any words

Just for children. Nice play areas.

Since we're not actually MC DONALD's goers, that's probably why it blew me away... Today's Filet o Fish with cheese on board... I can eat that alone because my child doesn't like cheese at all, especially not like this the picture...but it really depends on McDonald...not every store is so borderline

Optics are far from the product advertised. Black patties, few, crooked and carelessly "slapped" ingredients on top..... Employees "could" be friendlier, especially since there are always good staff on site at the moment... that used to be possible with less staff in terms of quality and service technically better. No reaction, no eye contact to a thank you when handing over the goods. Service is different... There is a lot of private "chatting" between the staff when customers are waiting to be served... Professional and quality is different, especially with fast food prices...

Always very busy. There are actually always long waiting times there

Went for our granddaughter's birthday. It's just fast food.

So far it's okay, the monitors for the food output just don't work often... Otherwise everything is good, always eat fresh.

Been screwed over at the Mcdrive for the umpteenth time... The location is healthy

Always delicious every now and then. McDonalds always works, especially at voucher times, when you get a little more for your money. The goodwill you show when you haven't received everything you ordered is commendable. I even have McDo as a share in my securities savings plan.

Although we live in the center of the city, where there are also branches, we prefer to drive up here -pleasant atmosphere, also in the outdoor area, great eating and playing fun for children, mostly clean restaurant, nuggets are always deliciously crispy and hot - we love them! Fries are deliciously seasoned and rarely sticky, the ice cream machine always works 😉 And if the food isn't prepared so well or doesn't taste as great as you want - you shouldn't forget: it's a fast food restaurant 😉 or you should just cook yourself ! The staff is (almost) always friendly and accommodating, even if there are problems, questions or complaints. We like to be up here if we ever feel like a quick meal, also because you can also eat your food wonderfully at the nearby viewing point 😉

Always happy. Nice play area (indoor and outdoor) for children. Unfortunately, we have something to complain about almost every time, as something is always missing. Sometimes the fries, sometimes a dip, etc. It's a bit annoying because you always have to go to the checkout. Especially if you want to take your order with you, you should definitely check it directly on site. Therefore only 3 points for service.

So when I order via the app and then 1 burger is missing again and again and the personalizations don't fit at all, it starts to get really annoying. I ask that employees put a little more effort into their work.

Well, mcces. Nothing half, nothing whole

The food was very tasty but what we don't understand is when there's nothing going on at the drive in, but you still have to drive away from the window... it's not like that in the Elbepark or Nickern either...

Had 2 cheeseburgers and 6 pieces of chicken nuggets for 9 euros something... A price-performance ratio that is no longer possible. The citizens were the last thing and the nuggets.... Well. We can recommend fries. The staff seemed to me as if they had more important things to discuss than welcoming customers in a friendly manner. My feeling is that it was probably the last time I was in a community store from this company.

(Fast) Immer super schnell, Vorbestellung und Abholung über die App klappt auch reibungslos. Cappuccino so wie er sein soll (mit Milchschaum, nicht nur Milch wie in anderen Filialen). Mitarbeiter freundlich. Volle Punktzahl :-)

Gute Spielmöglichkeiten für die Kinder .

Es gibt alles , gemütlich sitzen , nette Mitarbeiter.... Wir gehen gern in das McDonalds

Essen zum Mitnehmen war unvollständig, leider erst bemerkt als wir schon weg waren.

Vielleicht heute nur keine Milchshakes? Diaprojektor war mal wieder im Kidsraum def..Kinder waren 😢

Der assailant hat mich nicht bedient.

Es wäre schön wenn Mc Delivery auch in Freital liefern würde ansonsten alles gut.

Essen halt Mc-Style, das aber meist in Ordnung. Bei so vielen Leuten hinterm Tresen versteht man nicht, warum man sein einzelnes Eis oder nachmittags schnell nen Kaffee auf gar keinen Fall an der Kasse bestellen darf. Sauberkeit naja, kommt auf den Wochentag drauf an. Recht laut.

Big Rösti und Co von der Qualität okay. Ist eben kein Restaurant!

Das letzte , heute mittag gegessen, magenschmerzen, Durchfall, fur 40 Euro, das letzte, bis jetzt 6 Stunden danach gesundheitlich Probleme, nie wieder,

Diesmal sehr lang gewartet auf die Abholung. Die erste Tüte wurde schon hingestellt bevor alles fertig war. Na klar war dann alles kalt. Der Service war eindeutig mal besser, obwohl genügend Personal vorhanden war. Kleiner Tipp.. Mal aus Sicht des Kunden beobachten...

Konnten mir meinen Coupon nicht einlösen, obwohl das nur heute eine Aktion ist, angeblich keine Ware bekommen, und auf meine ob es eine Möglichkeit gibt morgen wieder zu kommen und den Coupon dann eine Lösung zu finden bekam ich eine sehr patzige Antwort das ich doch einfach beim nächsten Mal schneller sein soll,und eher kommen soll....

Würde gerne öfters kommen wenn es nicht teuer werden soll nächste Jahr wegen der Regierung

Das Essen ist wie überall bei McDonalds gleich gut/schlecht. Allerdings sehr schlecht zu bewerten, dass Mayonnaise nicht vorrätig war. Genauso gab es nur Wasser beim Kindermenü und ein Spielzeug zur Auswahl. Sehr schade :-(

Nach langen warten kam die Bestellung. Die Chicken Nuggets Waren gut, aber alle Bürger waren lauwarm… Pommes waren auch kalt… auf Nachfrage hieß es: das Essen haben wir frisch zubereitet… Ambiente war schön, leide dreckig

Orr nee das is en herrlicher mekkes muss ich sagen das schmeckt ja ma so gud dorte alder

Essen war nicht die Welt, 🍟 waren lauwarm

Unfreundliches Personal Vom Essen sind 2 Kinder krank geworden Unhygienisch und dreckig Essen war mehr ein Bausatz als ein Burger Alles in alles : Vorsicht wenn man nicht krank werden will