McDonald's in Dresden

The way customers are treated is unfriendly and shameful. Half of the food was missing. Unappetizing, cold and if you want to give it back - you will be insulted. Never again!!! Then go to the old market!!!

Although it was very busy, we were served nicely and attention was paid to cleanliness

Mit der App vorbestellt und länger warten??!!

Things that were ordered and paid for were forgotten again and again. However, we are tired of calling again and again to complain about this. It stays that way. The boys and girls are certainly stressed, but they also only have one job: to completely pack the orders. But they don't get it. It is as it was. Parts of the order are always missing. You no longer feel like calling and reporting the problem. Nothing changes.

Clean, fast and friendly. Just as you would expect.

Overwhelmed employees waited 30 minutes for 2 items even though the store was empty Employees just stand there Never bad again

Waited 13 minutes for a coffee. Overwhelmed staff. Restaurant was almost empty.

So something completely different, I accidentally threw something into the trash that didn't belong there and a few hours later I remembered it. I then went back on site and asked the employees to help me find it again and got an extremely loving, nice and understanding boss to help me. I'm really grateful to her and would like to say a big compliment to you, despite the stress of that day. Just thank you 😊

Long waiting times, incorrect processing of individual orders. I waited 25 minutes for a chicken burger and 6 nuggets and then there was also a cheeseburger. Disastrous organization.

Dirty tables. The boss is easily irritated, you should avoid disciplining the employees in front of the customers, even when doing business. The food at MC is no longer what it used to be. Too bad

After the redesign a pleasant atmosphere. The friendliness of the staff was ok, but not great.

ORDERED TWO RIPPED POTATOES AND ONLY GOT ONE!!!!

Since the renovation and the complete replacement of the employees, it has been nothing but a catastrophe. Waiting times beyond good and evil. There is generally something missing or there is something wrong in it and the food is rarely warm. The worst has been improved to the maximum here.

They simply forgot about Pattie from Big Tasty and the trainees. no more skilled workers, a shame

Unfortunately the renovation has made the shop very dark and unfriendly. Everything is gray on grey, long benches with stools (!!!), few more niches. No indoor area for children, you get the feeling that children are no longer welcome at McDonald's. It's a shame, we always enjoyed being here.

Top branch, very clean, good food and little waiting time

It's getting more and more expensive. Too bad

Super friendly service. She forgot to bring something to the table. She immediately "floated" in a hurry and brought the forgotten burger. And apologized extra. Simply great. And in this MC Donalds at MC CAFE you get espresso from a porcelain cup. This has now become rare.

After the renovation, the ambience has deteriorated significantly. Sitting on the benches is less comfortable and the atmosphere is now more like a train station hall.

As always, it's good if the kids want... well and me too.

Ambience not inviting for my taste

In the middle of summer at >30 degrees, no ice... And that happened several times. Unfortunately not so great.

If you're lucky, you might get the "right" food...but usually something is missing or wrong, you always have to check...

Guys, since the renovation and what felt like a 50% change in personnel, there has been nothing but trouble. There's nothing going on for the kids anymore. For this purpose, the former play area was expanded to include additional seating. I've never experienced it being packed. And now to the real annoyance of why this won't happen so quickly anymore. For the third time in a row, ordered at the terminal with table service. For the third time in a row, some obvious things were missing. For the third time in a row, the waitress doesn't understand me, smiles and walks away. For the third time in a row, I go to the counter, where the remaining German employees look at each other and roll their eyes. No problem if temporary workers are used due to a lack of staff, but at least the controlling has to be right. I'll stay away for now. There's nothing left for the kids anyway.

Unfriendly caraway Turks who take the orders

It took a long time, I waited 20 minutes for two Mc Chicken

Very nice staff and quick service even with special requests

After the renovation the thing looks great. Really very nice, modern and cozy design. Finally the children's corner is awake and so is the noise from the annoying children. I can't say much about the food. It's just MC. I have no idea why so many have such high standards. I think it's good by MC standards and the breakfast is actually very tasty.

Food was cold even though I was the only one standing at McDrive. I ordered extra ketchup several times and received a total of 1 pack for EVERYTHING. Service was 0 interested in anything - everyone just stood around because there was nothing to do - but still cold - despite waiting 10 minutes at the counter, it's crazy.

Long waiting time, confusion among staff, incorrectly built burgers 🍔, forgotten items

Very clean branch! But I no longer like the atmosphere after the renovation. And the burgers seem to be getting smaller and smaller but more expensive.

Food cold, packaged incorrectly... the staff very unfriendly! Clean is also something else! Never here again

The branch has been renovated in recent months. The indoor play area is no longer available. A new game table and 1 memory game board are rather unattractive. The McCafe and the dispenser look like large windows (canteen level) Personally, I don't think the overall picture inside is nice. Tables far apart, lots of open space. Few colors. Entrance door is now a sliding glass door, nice for wheelchairs, but in winter or strong winds it will "draft like pike soup" I will not visit this branch again in the future.

Our ice cream came with the yogurt variant and not original. Instead of 3, only 2 ice creams were brought. In the third one was simply the tropical sauce. When asked, an unfriendly “chocolate sauce” was all. Not more. According to the motto eat or... What was interesting was that new guests arrived shortly afterwards, all of whom had chocolate sauce. Even though that's all there is. Customer is king should be reconsidered here. I would also generally think it would be nice if the tables were wiped down regularly.

It's just horrible how often something is missing from the McDrive or packed incorrectly. But of course ShakyFries orders the bag + spices are not included, sometimes you can get a chilli cheese burger instead of double cheese, getting the wrong version of the McPlant is more the rule than the exception, ice cream is given out and after 2 minutes with the ice cream in the car you are still supposed to Drive to the side for another 7 minutes, I don't understand how anyone came up with the idea of ​​giving out ice beforehand. And then of course regular McFlurry instead of the frozen yogurt I ordered. It's difficult to quickly check whether everything is correct because everything is stuffed all over the place into bags that are too small, burgers on edge, apparently to be put back together again, the Filet O Fish is simply thrown into the package and the cheese It's never on the burger but always sticks to the packaging, which is somehow only the case at this McDonald's. Mayo is of course sometimes missing, you ordered a flavored cola and only got a normal one, 8 out of 10 orders are wrong regardless of whether you're the only one or there is stress (although it would still be partly understandable)

Ordered breakfast on Sunday, no extras requested. About a 25-30 minute wait and the store wasn't full.

Half of the order was forgotten, they brought another drink, they don't communicate, the fries are cold, no cutlery (salad).

After the renovation, the service became very negative. The staff was friendlier and the food was warmer.

It's just a McDonalds, mostly clean and tidy, so it's completely fine. Many employees have been there for years, which I take as a good sign. I get wrong orders at the drive-thru maybe every 20 visits, so it's not worth mentioning.

The order was placed online and paid for online. When we picked it up it was explained that no payment had been received. Now we had to pay the bill again. The employees were friendly but, in my opinion, overwhelmed. This is the first McDonald's where online payment didn't work. It wasn't really customer service.

Very good service and special requests are also fulfilled. Friendly staff. Highly recommended

I've been waiting for an order for 20 minutes, which isn't super complicated. But most of the staff is standing around or playing on their cell phones (hygienically really bomb!). To be honest, it's annoying. There's not much going on and as I said, it's nothing huge or dramatic. I find it very unfortunate. I used to work for the company myself and know the processes. Even with an apple turnover that needs to be freshly hung, 20 minutes can't be excused.

UPDATE TO ALL reviews. Today, August 12, 24, at 3:36 p.m., I was with my friend in the drive in this branch. Why are order requests not being implemented? She is lactose intolerant and ordered lactose-free as well. What happened on the car ride could have turned out badly. Because the iced latte wasn't lactose-free and my girlfriend felt bad as a result. Also, when I unpacked the rest of the order earlier, the burger was full of cheese (even though I ordered it without cheese). The complaints are gone. What is being done there is already BODILY INJURY!! Annoyed blonde on the issue June 17, 2019 at 5 p.m., is snotty, big-snouted, simply stupid and if you don't need a holder you'll be talked to stupidly. The lady should look less into the make-up pot and more into the textbook "Dealing with Customers" or has the bleaching already gotten into her brain. Put her in the kitchen... 1 year later, September 15, 2020 at 4 p.m., we made another attempt. Luckily the lady from the make-up pot was no longer there. However, nothing has changed in the McDrive edition. This time we didn't receive what was ordered. When we were told that this was not our order, the corpulent employee snapped at us and told us that she would know what we had ordered. Yes, we do too and we definitely don't need Happy Meals without a child... (there was a car with kids behind us) 🙈 Conclusion: nothing has changed in a year, so it is not recommended. Despite everything, I would like to finally praise the young man who took orders and money. Very polite and nice. This is how everyone should be. Update 01/24/24 vs 5 p.m.: I don't know what this underprivileged answer to my question about a milkshake this evening from the questionable person..... "if it can't be ordered, it will probably be over...". Here too, training in customer service when ordering from Mc Drive would be necessary. Even the sight of the person at the counter doesn't speak for the branch. The sound is like a construction site burp and I don't want to talk about the smell..... A tip for the branch manager, the employees are the figurehead.....

Unfriendly staff who don't understand a word of German. Orders are given out incorrectly and when you talk to the employees they come across as stupid! The wait was far too long (15 minutes) for 1 milkshake and an ice cream. Only a minimal dollop of sauce is added to the ice cream. We are clearly not paying any more money for this! Absolutely not recommended.

I liked going there with my children because they had a nice play area, but after the renovation everything is gone, only a slide in the outside area. The service was better and friendlier. It's a shame I'll probably go to a different McDonald's next time. Apparently children are no longer welcome at McDonald's - only sales count. It's a shame that a company with 6.5 billion euros in sales does so little for the kids. It's just the money that counts, not the people anymore.

There is only one star left from me. Once again something was missing from the order, which happens every time now and then there is also something wrong. The burgers were simply slapped into the packaging, the competition promised two chances to win but then there was only one winning code.

Today I ordered a double big mac, and somehow I missed 2 pieces of meat 😅

We had just ordered from Lieferando and it happened again that you forgot an ingredient even though you paid almost 5 euros for it. It was the very last time we ordered there and I would advise everyone to go there personally and check it there before If you take it with you, especially since everything is on the sheet, anyone who can read is clearly at an advantage. You should just hire people who can read.

Stay away from the delivery service!! These 0-checkers always forget to pack something. Never again!

I waited over an hour for my food to come, even though it said it would come at 2:35 p.m. it didn't come until 3:30 p.m. When I called the store, the employee was very unfriendly

Unfortunately, after the renovation there is no longer a real play area for the little ones, only a kind of memory and the outdoor playground. Employees seemed a bit grumpy but everyone has a bad day sometimes :)

A bit overwhelmed when several people order their food. The “preparation” was quick but the output was too slow. A 20 minute wait has nothing to do with fast food.

Almost every drive order is missing something. Soon this will no longer be a matter of inattention. Urgently checks the content of the issued order for completeness. I have been very disappointed several times when the food I ordered and paid for was missing.

From a really good branch to a disaster... Waiting times of 20 minutes in McDrive and then getting the wrong food. Thanks for nothing…

Danger! Food is often “accidentally” forgotten in the store! Once it's not checked and something is missing again...you can forget sugar and milk in your drink at the McDrive...(that's why we stopped going to the McDrive) by all means avoid the store or check everything several times. Never again for us!

Since the McDonald's have all been remodeled, there are no longer any opportunities to play in the branches, which I find very sad Dear McDonald's team, what should the children do all the time while waiting for the food? At least Gompitz still has an outdoor playground, but it's not practical in bad weather Elbepark then has nothing for children If you still want to keep children as guests, you should change that as soon as possible

The branch appears to have just opened. Everything clean and in order. Shortly after we placed the order at the terminal, it came to the table. This was complete and all the burgers, fries, etc. were still very hot. The burgers were freshly prepared and topped with the crunchiest and freshest salad we have ever experienced at McDonalds. I first saw the "separate your garbage yourself" station in this form at a McDonalds. I find it a small effort to separate the garbage, but I'm curious to see whether and how it will be accepted. There are sufficient parking spaces available around the restaurant.

Sorry, but my last 4 orders were always missing something... either the additional ketchup or this time even a whole burger! Or something was simply packed incorrectly! I don't have time to check, it has to work for me. It's just not fun for you. Work on your processes and teach people how to read and pack orders correctly. You just can't manage to pack an order correctly and completely. Something is always missing. It can happen sometimes, but it's a permanent situation for you and nothing changes! Collecting money for incomplete service...

A good McDonald's in itself, but in my opinion it was cozier and nicer before the renovation than it is now

Very unfriendly staff today - as a customer you can probably expect a “good day” or “hello”.

Seriously? Fast food? Neither fast nor food! 1 star is not enough, negative stars are welcome. You wait about 15 minutes at the drive-in to then get really ice-cold (!!!!!!!!) burgers thrown at you. I like going to Macens, but the place needs a complete overhaul!!!

After renovation, completely new unfriendly staff. Be prepared that you want a new ice cream after waiting 20 minutes in the drive-thru. Waiting times are extremely long!!!!

The cleanest McDonald's I know. Very friendly staff and pleasant guests. The food was excellent. Very child friendly. Finally sanitary facilities that are suitable for children! We would like to come again!

No more indoor playground, how stupid! Then there will be a different McDonald's in the future, there are more than enough in Dresden.

No longer recommended after the renovation. There is only a useless memory board mounted on the wall for children and no more play area. The food only arrives lukewarm and some spices are missing, especially in the fries, which only taste like cardboard. Employees barely understand German and, in my opinion, are completely incompetent and overwhelmed. Even simple tasks such as putting a lid on drinks cups overwhelms the employees, so everything past the lid spills onto the clothes. Absolutely no longer suitable for families

No more indoor playground for children after the renovation, bad! Horrible and cheap-looking interior design. Nothing reminds us of the original American diner design anymore. Add tasteless fries and the experience is perfect.

The conversion was worth it, looks really nice!!!

We often come here because of the children. Sure, at peak times the staff has problems getting the tables cleaned or taking away the rubbish. But otherwise it's quite pleasant here. We have known worse branches and there was almost nothing going on there. If you like something elegant, you shouldn't go to MD.

It's a shame that the indoor playground is gone.

Nicely redesigned, but you should probably only open it when everything is working. The information that no coupons can be scanned arrives a little late at the door. Given the prices, you can hardly afford it without it... so it's free for once 👎

Apparently this McDonald's is suffering from a supply shortage for napkins... or they simply can't get them anymore these days.

The restaurant has been redesigned and looks modern, but unfortunately the entire beautiful indoor play area has been removed. A pity.

Unfortunately, no coupons are available again. Another reason to avoid the store.

Nothing left for children to play indoors :(

We ordered from Lieferando, but the order couldn't be delivered, even though it seemed to be only a few blocks away. A customer received his order, but delivery could not be made to the address Helbigsdorfer Weg 14. It was possible to deliver the order to Helbigsdorfer Weg 12, even though it is right next door. Therefore we give a bad rating. Lieferando should hire employees who are able to walk the last few meters.🙈🤣

Had a grandchild's day and came here for ice cream

A nice play space for children.

Food was warm and fresh, tables were clean, all in all a pretty good McDonald’s

Incredibly unfriendly and not interested in solving problems. Some of the staff seem cheeky and rebellious. Even the shift manager didn't care at all. This was just about a sauce that I would have liked to have paid for, but then dumped on the customer. Never again....😡

Best McDonald's so far. Very clean very good staff!!

A McDonald's as we know it. Ordered food at the terminal. Completion went quickly, staff friendly. The shop area was clean and tidy. You can eat here.

New design, very pretty. Surprisingly, there was a lot of staff there, few guests. Unfortunately the food wasn't that great. Fries were raw inside. However, they were exchanged. The other things cold. Finally, I bought a menu on the drive and was asked about the color of the glass. When I unpacked it at home, the glass wasn't in the bag. A pity.

Ordered a menu with a drink to take away, discovered at home that the Sprite only tasted like water, unfortunately they should only be able to count 5 nuggets instead of 6 in the pack.

Nice restaurant, clean, fast service, gladly again

Unfortunately very crowded and loud. Of course the store can't do anything about that, but it's still very annoying. Ordering went through the terminal without any problems. Unfortunately there wasn't the Signature Collection, which was a shame. In general, I found the selection of burgers to be very poor. What bothered me the most, however, was that the lady at the counter yelled at me to please take the order form with me and since I already had the bag in my hand, that was a bit difficult. She then quickly put the note in my bag. Although I have to say that I still find it understandable because the store was of course VERY full. Overall, I have to say it's perfectly adequate for quick hunger pangs

The food tastes good but the packaging is packed in thin bags and if you take something with you it's all muddy All burgers would have to be packaged properly so that this doesn't happen

Everything was fine as ordered.

Unfortunately, the McChicken packaging is changing again. Now it gets squashed unsightly when a large order is placed. It also used to be in a cardboard packaging.

Cool play area for children! Friendly staff 😊

Takeaway food and notice at home that half of it was missing for the second time, otherwise MC's as we know it.

What a treat to spend time there with a 3 year old in terrible weather. Even though it was still breakfast time, French fries were easily made for me upon request. There are also two impeccably clean play areas in the restaurant, which are also not run of the mill. I wish I could do that more often. Thank you.

It's just MC, everything went really quickly.

@Etienne Lisson Cars need a minimum ground clearance of 11cm 🤣🙋🏼‍♂️

Really friendly staff and always motivated.

When I visited McDonald's Dresden Gompitz, the wait for food was long and the place was crowded. However, the cleanliness and the control terminals, which enable a modern ordering method, should be highlighted positively. Despite the overcrowding, cleanliness and order were maintained, which leaves a good impression.

It's a normal McDonald's, but I was denied a straw with my iced tea.

Just as I expected, everything was clean and tidy

The hills in the driveway are unsuitable for cars that have a ground clearance of 7 cm, so they are also unnecessary. In my opinion these could go away. Thanks

When we were there it was way too crowded and chaotic.

Have been here several times and always loved it! Super fast and friendly service! Whether to take away or on site. :) Keep it up!