McDonald's in Essen

Service was friendly and motivated, even early in the morning. Despite many customers, I didn't have to wait long. Service can also be more assertive, which is probably due to the clientele at the Essen train station. Food was warm and complete.

The McDonald's in the main station is a place to go to get something to eat at night. They are even open 24 hours a day on weekends. The waitress took a very long time for McDonald's standards to take my order. In addition, all order terminals were not in operation (I can't say whether that was due to the time) Furthermore, you are constantly approached by homeless people and scroungers who want money, which the employees notice but do not respond to, even if you explicitly mention it. But the worst was the waiting area. The floor sticks abnormally and there is trash everywhere. There was also a bland smell that was really not pleasant. It would be cool if more attention was paid to hygiene and customers in the future.

Just been kicked out with an assistance dog for no reason. Never experienced this before at a McDonalds.

A McDonalds that meets average expectations in a positive sense.

Staff unfriendly, seating closed until 7am despite 24 hour service. Despite 150 seats, no toilets. Station toilets cost €1 50 cents.

I haven't received my order even though I asked where it was. I was told it was on the tray, but I didn't see it there. I didn't have time to wait and left. The service was terrible.

Not even worthy of one star for service. Waited almost ten minutes for two cheeseburgers and then asked to bring my order forward because otherwise I wouldn't get my train, no chance.

3.99 for half a cup of McFlurry. I'm usually very happy with this branch, but that's not possible.

Despite the fact that they had a sign saying that they were open until 10 p.m., I was turned away at 9:36 p.m. I hope that they get an owig of €10,000. In my opinion, they should fly out of the main station

Something is always missing and the food doesn't taste the way it should!!!

I placed my order myself on the screen where I could select my own menu, paid, but the machine didn't give me an order number. The employee then told me that no payment had been made. Because I trusted her, I placed the order again at the checkout and paid, but now I have paid for the menu twice and only received one. I told the employee I didn't receive the receipt and she didn't even check to make sure the paper was blank. She just ignored me when I asked her about it. Very bad customer service. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Good price/performance ratio, nice service.

The food always tastes good, but when you order at 2:54 and don't get the goods until 3:32 because bullying people get priority, then that's really sad..... And thus missing the NE and having to wait another hour... But apparently you have enough satisfied customers

20 nuggets without sauces. Just forget. Sorry that doesn't work!!

Update: I had breakfast here around 8 a.m., unfortunately access to the seating was still closed at that time. As a customer, I would like to be able to sit as soon as it opens. Wanted to share my experience with you, I like the shop when it's breakfast time, then there's little going on and everything feels like it's going according to plan, but when normal business starts it's too crowded and you sometimes wait ages for your food. If you want to eat at peak times and want to save yourself the hassle, you should go somewhere else. The new system means that orders are being taken diligently, but unfortunately the kitchen (Bob Station and Grill Station) in technical terms cannot keep up. What I personally don't like about the new system, which is the meat for e.g. B. Cheeseburger is pre-fried and placed on the burger if necessary. In the past, the fresh, hot, still juicy and fatty piece of meat was placed directly on the burger, while you could still taste the grill aromas and the cheese was nicely melted, with the new system you prepare the meat separately and put it there to be tempered, when a customer orders the so-called tempered piece of patty, the now dry piece is placed on the burger and exactly the opposite happens, the grill flavors are missing, it is dry and the cheese hardly melts . Many people may not mind, I personally can taste the difference clearly and since then I haven't eaten a cheeseburger anymore, except in shops that still prepare the burgers according to the old system.

I had to smile: They simply saved on the analogue cheese for the Filet o Fish. I've been here several times over the years and the quality and service varies. Sometimes good, sometimes bad.

Hello, I ordered takeaway food The staff was very unfriendly to me , there was a hair in my food. I will never enter this store again Normally food should be more hygienic but it looks like they have no idea or no desire to do so Very sad …

The food is ok but the service staff is incredibly rude. You need thick skin here. Customer service is different. The facilities are ok, but homeless people also chill here.

Bad and rude service. We ordered Mcflurry and the ice cream machine suddenly didn't work. Final manager came and said in a rude tone that we won't cancel our order. We would either have to wait indefinitely or throw money away. No excuses at all and actually totally enjoyed incinerating people. This is incredible. Never again!!!!

Avoid this store at all costs. I paid for my food and then waited until it was ready. After my number wasn't called for 20 minutes, I went to ask and was told that my food had simply been given out to a stranger. They then said that I was unlucky and that my food had already been handed out, and I was underscored that I had already picked up the food, even though the cameras could prove that I had paid and then waited in the store the whole time. After 5 minutes of discussion with the unfriendly staff (no one can speak German properly) they reluctantly gave me my order. Once and never again, I can't help anyone. The last dirty shop.

I bought a menu at night as a Deutsche Bahn employee and unfortunately there was nothing left. Simply disgusting. Fries were cold and later I had stomach cramps from the cheeseburger and even vomited. Just disgusting. Unfortunately I reacted too late, it could well be that I have food poisoning had.

The lady at the checkout was very nice. Unfortunately, the cheesecake was forgotten when it was handed out, which I only noticed on the way home.

The service was inadequate because the staff spoke German poorly.

Unfriendly employees, 20! Waited minutes for food, missed the train and waited 3 hours. Homeless people camp on the top floor & the burgers are bland! McDonalds should close this branch!!!

Guys, if you order something at the table at McDonald's using the app and give the table number, you can wait until tomorrow for the food. They no longer offer the service, apparently no staff. Then I ask myself why they don't include it in the app.

We ordered netted potatoes and several regular fries came with them. The cheese from the McCrispy was solid and the meat was fried very hard and didn't fill the burger bun. The McChicken Classic had a similar problem. On the one hand, there wasn't much meat, and on the other hand, the bread was also moldy. When we returned it, they said the greenish color on the burger bread was from the toaster. But that doesn't make it any better. Nevertheless, we got a new, fresh McChicken Classic. The only thing that was drinkable was the Lipton Ice Tea, which even came with a straw.

I just wanted to eat my burger and was being harassed by people who wanted money. If I had money I wouldn't eat at Mcs.

Great McDonald's branch. Quite service-oriented in the case of a different wish. It strikes me that the employees here try hard! I would love to come back!

The fries were still nice and crunchy... just like raw potatoes should taste

Food was ok. Atmosphere catastrophic. Homeless people were hanging around in the seating area upstairs and begging for money in a very pushy and pushy manner, searching the leftover carts and gobbling up leftovers. A bad smell spread. The staff didn't say anything or care. It was VERY VERY unpleasant for all the guests. Nothing was done. Unfortunately not again!!!

Happy Meal WITHOUT toys. My girlfriend is angry

They push away all orders before they are issued, so as a customer you don't notice how long you really have to wait. Almost missed my train for a cheeseburger.

The staff was definitely overwhelmed due to the large crowds after Taylor Swift's concert. Some orders were wrong and the fries had a rubbery consistency. But a chain like McDonalds can (& must) prepare for such a rush and prepare better. The waiting times were really long and the entire branch was chaotic.

I ordered via Lieferando. I waited and then the food came and didn't come even though the time was up. I then called them and they said nothing was being delivered and all orders were out, etc. I should contact Lieferando... I tried. Then I called the branch a second time and then they said they couldn't help me and that that was just the way it was. Less than 2 minutes later I suddenly received a cancellation from the restaurant. Very strange! I won't come back and won't order anymore. Anyone can make mistakes, but telling me stories is another matter...

I had a quarter of an hour to change and thought about whether I should order there. Since the employees are extremely slow, I decided against it. Last time I had to shovel the food in quickly, even though I had enough time. I had time problems because the employees are just slow. I have also often observed that the employees assign the wrong dishes/drinks to some orders. The franchisee should replace the entire force.

Very slow service. Taste McDonald's usual. Tables dirty and full of residual waste that hasn't been cleared away.

Most disgusting McDonald's I've been to in my life. This place shouldn't be called McDonald's. For example, we ordered 20 pieces of Chicken Mc Nuggets and got McPlants. It was possible to order via table service via the app. The employee then said to me: “We don’t do that here”. Then I asked for the restaurant manager and the employee said: "He wouldn't be here", even though the restaurant manager was at the sales desk.

Really cheeky customer Service, honestly, it could be a bit nicer, just because you missed answering a few times when calling the number, it still doesn't give you the right to come on to me and be cheeky, honestly and then not in German but in English, sadly how If you can't be a cheeky employee, I'll never go there again

A Mekkes at the train station, busy, cozy is different. However, this time we received fresh burgers and lattice potatoes. Nothing stale or repeatedly fried. Staff on the ball and friendly.

Standard McDonald’s food , extremely slow with service maybe this is due to the location and the volume of people . Needs to adapt with additional staff a busy times .

I ordered online through Lieferando and waited 45 minutes for my order, which never arrived. I called and found out that Lieferando was closing at 10 p.m. Obviously this is not written to us in the Lieferando application. Thanks for nothing.

3 people at one bag putting away, 3 heads can't manage to give everything in full, part of the order is always missing, it's sickening

For a McDonalds at a main train station you clearly have to wait far too long to get your order. Very expandable. Cleanliness and ambience are TOP!

Unfortunately I have to change my review. Was there today and evidently ate there. Since my train was canceled, I wanted to do some work on my laptop. I put my tray away and moved to a table with a power outlet. Before I could even sit down, a waitress told me that I should please leave the restaurant if I didn't order anything. This was done by the service person in a very inappropriate tone. I explained to the employee that I had already eaten and that I could show him the receipt. Without another word, the employee disappeared again. As the process progressed, the same service person pointed this out to other guests in the same way. Incomprehensible. At the same time, a person walked through the guest room with pieces of paper asking for a donation. This person was NOT prevented from disturbing the guests while they were eating. So I think I'll NEVER go here again.

Quite ok for a McDonald's at the main station, you can't expect much, fast service

Delicious, nice and centrally located at the main station

Eating on site is no longer possible. Although selected, ordered and paid for in the app. The only reason here can only be that they want to save themselves the cleaning! Last shop! Big Tasty Bacon in a DIY kit, the taste was at least several hours old! 🤮

Bad service, big chunk of the stuff is unwelcoming, didn’t put toys in happymeal.

For the first time I was there and ordered a quick McSmart menu. The food was good, but the fries were full of fat, so it's missing a star. It was quiet, clean and the staff were friendly. Thanks

Too expensive. It is unhealthy, supports regime (Israel) and as I said, too expensive! Better eat a kebab next door

McDonalds at the station, has two floors, usually a lot of people. Convenient location, food like in all McDonalds. No toilet!

The hall is very dirty. Dirty floor and tables. The air conditioning does not work. Very stuffy 👎. I don't recommend this place

This McDonalds is the worst thing you can experience!! I've been there several times and every time I have to doubt my orders!! Today it was that time again and it was clearly the last time!! It can't be that difficult to assign an order correctly!! You order a Mc Chicken classic and a Hamburger Royal cheese and get 2 Hamburger Royal TS with some extras that nobody wants!! As I said, it was clearly the last time I will visit this McDonald's!! The service is getting more and more expensive and at the same time getting worse!!

Super frustrating. Extremely crowded. No ice cream machine working do no McFlurries or Milkshakes. Expensive for what you get. 5€ for a veggie buger. I feel bad for the staff running round stressed with a flooded floor. But they didn't even manage to put the cheese on 50% of the burger and it was cold.

Fries soggy and not edible. The chicken burgers tasted like nothing and where was the sweet and sour sauce? Never again. But always point the finger at BK. This McD store isn't any better.

Bought breakfast on Monday for the trip, totally disappointed 😞 Wanted to test a Big Morning Egg and instead got a McMuffin Egg and the pancakes without powdered sugar even though it was ordered. Unfortunately I couldn't complain because I was already on the train 😒

Dirty shop takes 2 burgers over an hour. The people who ordered the mac menu were of course in front of me

I very rarely eat at McDonalds, but I took the chance today because I had 50 minutes to spare before the train left. The menu was handed to me quickly, so there was a minimal wait, but the food was disappointing, the fries were under-fried and soggy, and the cheeseburgers were only lukewarm

I guess the only place is open 24 hours at essen Station but I wonder why other stores and shops are closed but only this is open? But the place is good and has a nice sitting area but remember no washroom

We ordered via Lieferando, the order arrived in 30 minutes, but the nuggets and the chilli cheese nuggets were fried rock hard and inedible, really disgusting, we immediately felt sick, never again! And spent money on it...

Waiting times are very long. Fries and burgers cold and no possibility to use the toilet. I'd rather go somewhere else

Bad, dingy branch. It's best to just keep driving.

THE worst branch in the area, if not in the country! Disorganized, slow and mostly cheeky, but likes to target the wrong customers! Got treated so badly today by a supposed executive who probably thought I was a bro from the hood! The franchisee should urgently take action here, as every star is definitely too many at the moment. It's a shame, things were completely different in the branch!

Horrible store! I ordered here via the app and then I had to argue with the clowns for half an hour so that I actually got my food because the app had problems (I'm also surprised that such a huge company can't afford a clever app)

One of the worst McDonald's I've ever visited: the ordering terminals were broken, the staff member speaking so unclearly that I couldn't understand him and then I was insulted by other customers. Because of the problems with understanding, I had to take something different than what I wanted. I'm not giving this a star because the problem with ordering isn't usually a problem because that's what the terminals are for

Terrible service. I ordered nuggets for the table, waited 20 minutes and received nothing (there was no influx of customers, they were just a few). I came downstairs, I had to prove for a long time that the nuggets were ordered and paid for by me, I got cold nuggets, before that I ordered Grande coffee with a caramel shot and got (as I later suspected) Grande coffee with an espresso shot , but I can't drink espresso, I felt a bitter taste instead of sweet, but at first I didn't care, later my heart started to hurt a lot, but fortunately it didn't end in hospitalization. However, your employees need to be more attentive and skilled

This McDonald's is well suited for train spotters, I bought something there and then drove for ten minutes to Essen-Kray Süd, then the food was still hot and edible. TOP👍🏻

The employee spit in my face while I was whistling my mcplant and said that I had one Overweight organic garbage bins

Breakfast is different than in the UK, but as expected. Is an absolute blessing to have the electronic order points, so you don’t have to speak to anyone specially in a different language. I ordered scrambled egg, bacon and a cup of coffee come to £5 the scrambled egg with it nicely seasoned and it wasn’t runny with a load of like water or milk, coffees mediocre, but I do like the fact that they’ve got the cardboard lids, not plastic, but I think this go for a lot of places in Germany.

Fast service. Eat as usual. The fact that there is no toilet for paying customers, only the paid one in the station, is inappropriate.

Zero stars for the boss there, he was called 'Ballan' by the employees. Very bad person. I ordered something and nothing came after 35 minutes, not even a solution was agreed upon. I was served quite cheekily by him. It is a catastrophe that such people are allowed to 'run' something like that. The best thing to do is to fire such people and never let them work with you again.

Jedzenie jak w każdym mc Donaldzie niestety są inne rzeczy na minus, w lokalu są ogromne kolejki co sprawia że trzeba czekać dosyć długo aby dostać swoją dole, dodatkowo w lokalu panuje ciągły brud przez to jak skonstruowane są miejsca do zwracania tac.

Essen war gut. Nur sehr viel komische Leute hier am Hbf

Das Essen ist nicht gut und frisch, es wird Cola-ähnliches Wasser gegeben und es kommt zu schlechtem Benehmen gegenüber Kunden

War ich vorige Woche noch. Nach einer längeren Zeit. Mein Big Mac war auch frisch zubereitet worden und fast noch heiß als ich ihn bekam. So ist es doch am Besten. Dann schmeckt es auch

Nie wieder McDonalds!! Teuer, wenig und einfach nicht gut. Pommes waren lauwarm und für 9,79 echt unglaublich wenige und klein geschnitten. Der McChicken war ebenfalls lauwarm. Das McFlurry Oreo war ok aber für insgesamt 13,78 Euro Unverschämtheit teuer. Zudem bat ich die McDonalds Mitarbeiterin Sie solle mir bitte frische pommes geben, da diese kalt sind. Die Mitarbeiterin fasste die pommes an und meinte'Warum die sind doch heiß" Vielen Dank, ich gehe nie wieder zu McDonalds. Euren überteuerten billigen Frass könnt ihr behalten!!!!!!!!

Hier wird man vergessen. Und auf Nachfragen hinsichtlich seiner Bestellnummer soll man den erkalteten Burger, der bereits 15 Minuten herum gelegen hat, mitnehmen. (Diese Beobachtung verfolgte ich sehr aufmerksam bei dem Tütenpacker. Ich nahm zunächst an dass dieser Burger für einen vorherigen Kunden sein könnte.) Keine Bereitschaft die bestellte Ware erneut frisch zuzubereiten. Geldrückgabe einhergehend mit App-Couponverlust. Franchise-Nehmer wurde gemeldet. Edit: Ich habe wenig später zur Wiedergutmachung durch McDonald's Deutschland ein Menü-Gutschein für diese Filiale erhalten. Das klappte prima. Allerdings war der Burger und die Pommer schon ziemlich erkaltet. In dem oberen Bereich wäre reichlich Platz zum Sitzen, wenn die besonderen Plätze nicht von Leuten eingenommen würden, die gar keine Kunden sind. Denn hier wird für lau sein Smartphone oder Laptop aufgeladen. Der Kunde muss dann sehen wo er bleibt.

Diese McDonald's Filiale befindet sich im Hauptbahnhof, von einer der größten Städte NRW's. Also bitte nicht wundern, aber hier kann es ab und an, zu relativ längeren Wartezeiten kommen. Ansonsten keinerlei Einwände bezüglich Produkte, Ambiente und Services. Das Restaurant bietet nicht nur den take away an, sondern auch eine Obere Etage zum chilligen vor Ort Verzehr.

Durch das neue System am touchfeld alles nur noch Katastrophe.....Geschmack ist auch nicht mehr wie früher.....und Preise total überteuert....besser nach burger king

Der Retter in der Not. 24/7 für dich da. Auch nach harten Party nächten. Nur leider nachts keine Sitzmöglichkeiten und niemals ne Toilette.

Kein Toiletten das bei essen hhh echt doof

Nur Fliegen hier unterwegs als ob es Stammkunden wären ich glaub mein Holzbein brennt. und es wird nicht mal sauber gemacht hier

Double Royal Käse bestellt, nur einen normalen Royal TS geliefert bekommen. Pommes nicht groß sondern klein. Leider die zweite Bestellung aus der Finale die nicht korrekt geliefert worden ist. Das letzte mal fehlten sogar zwei Burger, Lieferando erstattete diese doch war ich unzufrieden. Diese Filiale meide ich nun.

Dreckiger Laden, bei der Bestellung alles bekommen außer das was bestellt wurde. Auf Nachfrage ob ich das bekommen könnte was ich bestellt habe, bekam ich dir trockene Antwort „nein nix ist okay so“! statt 2 kleine Coke Zero, 2 Flaschen Wasser, alle Soßen falsch. Eine totale Frechheit, Fehler können passieren gar keine Frage, aber wenn man mehrfach mit Belegen auf den Fehler hinweist und sich konkret weigert diesen zu korrigieren, dann sorry dann hat man nicht mal diesen einfachen Job verdient.

Meist kaltes essen , die Eiscreme Maschine und Getränke Maschinen sind außerdem auch häufig kaputtp. Meist sehr voll.

Burger und Pommer waren leider kalt und somit nicht lecker. Momentan läuft die Monopoly-Aktion. Wir haben haben den Pfandbecher genommen und keine Monopoly-Sticker dabei gehabt. Konnte ich reklamieren und wir haben Sticker bekommen. Anschließend wurden wir freundlich aber bestimmt darauf hingewiesen, dass um 22uhr der Sitzbereich geschlossen wird. ------------- Für das kalte Essen: 1 Stern Für die freundliche Bedienung: 4 Sterne Das Ambiente ist Mc Donalds Standard: 2 Sterne, nicht besonderes, keine Toiletten aber alles sauber. ------------- Fazit: am Hauptbahnhof Essen lieber woanders essen.

Это самый лучший макдональдс в Эссене, потому лучше чем тут и окуратнее ,бургеры нк собирают .

Lebensmittelvergiftung lässt grüßen.

Wir haben einen hamburger, happymeal und cookies & cream tasche bestellt nachdem wir nach Hause kamm hab ich erfahren das wir den hamburger nicht bekommen haben ich bin sehr unzufrieden damit, das ich mehr geld bezahlen musste und das essen nicht bekommen hab

Mc;es bekommt immer 5 Sterne aber nicht zurzeit der 2 Euro Cheeseburger Ära

Mooie gelegenheid de bus op de parkeerplaats zien staan en je daardoor rustig kon zitten wachten tot de bus vol liep.

Einer der 4 Hamburger auf der Speisekarte fehlte und ein Hamburger war falsch. Es war ein Service, der keine 20€ wert war.

Bin begeistert, hier flutscht alles! Dank des guten Teams wahrscheinlich

richtig geiles ambiente in der kinder ecke aber nur 1 Stern weil ronald mc donald meinen big mac und meinen Hund (sie brauchten neue Burger pettys) geklaut hat.Als entschädigung habe ich aber zum glück ein Fass saure Gurken bekommen (die waren noch von 2014)

Чекала замовлення більше хв 15. Всі хто були до мене та після мене, отримали своє замовлення швидко

Sehr lange Wartezeiten, die man nicht schätzen kann. Sehr chaotisch. So nen Laden sollte es eigentlich gar nicht geben.

я в свои 14 вешу 247кг. мак топ!

Sauber... Schnelle freundliche Bedienung.

Ständig überfüllt, Mitarbeiter kommen teils gar nicht mehr klar. WLAN bei 0,5MB/s. Sehr laut. Definitiv nicht zu empfehlen zum dort essen. Auch Essen 2 Go zu bekommen ist teils eine Qual. Es wird definitiv Zeit für diesen McDonald's Store für eine Überarbeitung des internen Konzepts. Weil gefühlt 1000 Leute im Restaurant zu haben ist wohl gut fürs Geschäft aber schlecht fürs Image.

Die guten Dinge, die ich bei McDonald's essen kann, genieße ich jedes Mal wieder aufs neue!