McDonald's in Essen

No toilets😕.BUT I LOVE IT.FREE WI-FI.I give 5⭐

How unfriendly and listless are the employees? Unbelievable! One keeps going and saying, "I want to go home, I'm tired," while the other throws the food at me without comment.

I find a 15-minute wait for an order borderline. The beggars around the checkout area are simply tolerated and ignored by the staff – an unpleasant waiting experience for customers like me. Extremely overwhelmed employees who prefer to hand out orders in groups of 3-4 rather than individually – they are labeled (with the order number) and simply put to the side.... I missed my last train home because of this and had to wait another 20 minutes for the next bus (the bus takes 15 minutes longer than the train) to arrive home with the cold food (after more than 50 minutes). Never again

Very rude staff, you order a Fanta and you get a Coke, your order should be changed, you don't deserve people to come to you, I've been there at Mc Drive and they always make the wrong order

I would like to complain about an incident that occurred on June 24, 2025, at your branch in Essen Central Station. An employee at your branch behaved extremely rudely and disrespectfully towards me. I was shouted at for no reason and eventually even thrown out of the restaurant – without me doing anything. I have the impression that this behavior was directed at me solely because I wear a headscarf. I consider this a clear form of discrimination. The employee in question was tall, had darker skin, and white hair. I find it very regrettable that such behavior occurs at a company like McDonald's, which publicly advocates for diversity and respect. I therefore ask you to take this incident seriously and consider appropriate measures.

I was in the mood for a quick bite and only ordered a cheeseburger. When I went to pay at the cashier, I overheard two employees making fun of me for only ordering a cheeseburger. I went back the same day to order a meal. When I stood at the cashier to pay, I was told they would come right over. Instead, they let another customer (who had come in after me and ordered) pay and serve me.

Very friendly, customer-oriented staff 😊

I would not recommend ordering from this store via Lieferando, order numbers are supposedly not found and the food does not arrive, you are literally being scammed here

I ordered my Chicken Big Mac without cheese, but it still had cheese on it. I also ordered and paid for a chicken box, but only got six nuggets and curry fries. Everything was wrong from start to finish, and it took a long time to arrive. McDonald's is usually pretty good, but today it was a complete disaster.

This McDonald's is truly a complete disaster. The McFlurry isn't even just slapped on the contents, like everything else there.

Minecraft Movie Milkshake was bland, wished it was more pistachio tasting. Chicken & Cheese box was great, but could've been hotter. Cheese bites didn't really get "melty"

Staff was friendly and quick, the floor was freshly mopped, everything was fine. The couple of beggars who chatted to you at the terminal were a bit annoying, the main station...

Everyone is chilling and doing nothing wrong orders. Bad service.

Food was great as always, but only one star because you cheated me out of a purple Coca Cola glass! I cry....

Worst!! Didn’t get what I ordered !! Took away and regretted the decision…

Absolute crap shop. Sell ​​reusable cups without the hard plastic lids and will not take them back without them. Just real rip-offs. Recommend everyone to go somewhere else. Service also for underground 👌👌👌👌👌 Would give minus points if this were possible

There were no toys in my happy meal

McDonald's which has the merit of existing. Very noisy at times.

Small burger, long waiting time, OK price...

I really can't recommend this McDonald's. The shop is totally dirty and unappetizing, nobody cares and the service is completely overwhelmed with the orders and doesn't really understand you. It's best not to go there and cook at home

I ordered a Mc Plane without sauce and cheese but with ketchup for €5.99! First the ketchup was forgotten and then carelessly thrown together. When I looked at it briefly, I hadn't noticed until I was on the train that there was mayo on it, even though I canceled this sauce so that the burger was vegan. Had to throw it away and €5.99 for nothing. What a shame to have such incompetent employees. If I had an allergy and canceled something, who knows how it would have changed!!! And I won't get my money back now. 😡

Unfortunately I didn't receive the complete order again. It's not the first time it's happened. Most of the time I didn't get any Naggets, this time I'm missing 2 burgers. What's that supposed to mean? I just threw away €7 today.

This McDonald's branch is just bad and not recommended because the food is cold and looks unappetizing, the service is unfriendly and unqualified regarding the menus they sell, for example the last Happy Meal was missing the toys, the sauce with the fries and that's why it makes sense to remove the branch in the train station and open it outside because the employees can't cope with this pressure and stress either.

First I received a chewing gum on my plate with my order which was wrong too . Idk it's the usual McDonald's experience

Takes far too long. People get their order before me even though I ordered first. Not recommended to come here ;)

It can't be the case that every second order the complete and paid order isn't in the bag. If I pay for 3 burgers I expect 3 and not 2. Due to the short changeover times, I don't have time to check my order for accuracy. You can expect a company of this size to hire employees who can pay up to 3.

On my last visit to McDonald's, I saw an employee using a mop to clean the tiled wall in the back. I don't know whether the mop was also used on the floor before - but just the thought of it raises questions about hygiene. What I found particularly worrying was that the mop was then placed on a work surface. When work is already being done like this in the visible area, one wonders what it looks like behind the scenes. I have had contact with McDonald's in the past regarding other issues. It was explained to me at the time that they were subcontractors. But I don't have time to constantly fight through emails - that's why I'm sharing my experiences right here, publicly.

An absolute low point in terms of customer service. What happened in McDrive tonight is no longer unkind - it was simply disrespectful. No “hello”, no “please”, no “thank you”. Instead, you were fobbed off with choppy one-word sentences, as if you were a nuisance. When you're hungry in the middle of the night, you expect at least a modicum of politeness. But here you are treated as if you had personally done something to the employees. A shop that is open 24 hours a day should also be professional 24 hours a day. What happened here was an outrage - and there is exactly zero understanding for it.

There are never toilets. Use baar, that's just not possible and that the man has to pick up the food downstairs and that it isn't brought upstairs. I hope it changes

No toilet means NO BUSINESS. I will buy my food elsewhere.

Unfortunately, there are too many homeless people lurking around who are constantly bullying other people, begging and blocking the seats, but otherwise it's okay there.

I only had 5 minutes left to get to the platform! I told the employee and asked if she could do it?! She immediately got my bag ready for me to take home! I thought it was really great 👍👍👍👍. Thank you 👍🌻

Unfortunately it wasn't that good. Got the wrong drink and totally limp fries that were also unsalted. (Probably didn't even finish.)

Eating on site is no longer possible. Although selected, ordered and paid for in the app. The only reason here can only be that they want to save themselves the cleaning! Last shop! Big Tasty Bacon in a DIY kit, the taste was at least several hours old! 🤮 Today wrap, badly banged together, nothing, turned or something, and cocaine bubble in front of the bar, of course you don't react to it! Central station! I'm now happy that they don't offer me an injection there

We were there early on Friday at breakfast time. We ordered at the terminal, there is no table service there. You will be called and can then pick up the food. Cleanliness unfortunately poor at the tables. I had a wrap with scrambled eggs and cheese and two chicken McMuffins. The wrap doesn't taste like anything and could definitely have used some salt and pepper. The McMuffin Chicken, however, was good. I can't really judge the service because everything went through the terminal and we just picked up the food. For a quick snack it's fine.

There is no place to sit with a stroller; a long staircase leads to the second floor. I ordered my son a Happy Meal to take with me, but they didn’t include a toy or mayonnaise. Unfortunately, we opened the order when we were already far away. The child was upset about the toy.

Food is on the better side compared to the branches, but this display monitor for the orders has been broken for months, I probably only need to shake the cable once..., woah guys, I just want to see when my order is ready...

An employee insulted me in the most profoundly dishonorable way, I don't even want to write that bad word here. Gladly not again. I don't even like my breakfast menu anymore.

I sold four burgers, why did it become two? It’s not a matter of price, I can’t eat enough. I drank two bottles of wine without checking carefully, but what is the situation with your waiter? Can I give the wrong meal when I call my number?

The woman at the checkout was more relaxed than anything else, you can't work any slower and we don't even need to talk about the woman packing the things, she'd rather just look at one order screen than both. In the end, we spent money and didn't receive any food because they couldn't manage to have all our orders at a glance and otherwise we would have missed our connection. I don't wait 30 minutes for a small mcs order...

I ordered potatoes but they were not salted at all....

perfect performance, very nice employees, especially Bemis

Very busy due to the location, but that also means the burgers are usually fresh off the grill too.

McDonald's... when I was ordering at the terminal, a homeless man almost begged me if I could buy him something...

The woman is totally unfriendly, she has the food wrong but doesn't do anything and is very mean to other customers. And she also speaks to me with 🙄 and unfriendly statement. What is that supposed to be?

You often only get half-filled burgers. and the shop is pretty dirty

The MC Donalds franchise is not yet fully adhered to here, which is due to the premises in the main station (see below). In some cases it begins with the order and ends particularly with the issue: It is important to note here that goods not ordered at the kiosk are handed over at the checkout in the "split function system". This means: don't run too far away and keep an eye out for your order number. You have to know that first :-), so don't go to the pickup area. I believe that the output temperature should be kept more in mind. Depending on the situation and the person, the staff can range from very friendly to very brisk, which you certainly have to be here. At MC Cafe you may be forgotten because not all employees cover this area. So just let us know in a friendly manner. The peace of the market here is regularly disturbed by conspicuous customers, but unfortunately the wrong people always get it when a few guests don't have themselves under control. Due to this, as well as human errors on the part of the customer, police intervention is sometimes necessary. Due to a certain confusion with the last order and also due to the market situation, we incurred additional travel costs on our last visit. The McDonald's contact form/system works very well (you're just not allowed to change the app in between), because this time I reported some anomalies and quickly received a very friendly and open-minded response. As I learned, the company will optimize the store again, which will certainly not be cheap. See you soon.

I was about to wait my friend upstairs and order food, the male staff(philipianel looking) suddently yelling at me"did you order? You cant go upstairs!" First time meet this situation. Junk

Unclean, employees overwhelmed and understaffed. Shady people are hanging around the branch without orders and blocking the seats of paying customers and the staff doesn't care.

Racist karen was spotted in the service

Once again, my friends and I went to our favorite restaurant after an extremely valuable musical evening in Düsseldorf's "Weltkunstzimmer". In order to continue to be offered sophisticated upper class, we decided on the branch in the main train station. The station hall, decorated for Christmas, exuded a unique atmosphere. The warm lights, the ride-on floor mop and the numerous security guards gave us a feeling of contemplation at a late hour. Our expectations were almost exceeded at the location! Lively activity at the ordering terminals, fully occupied subtly sticky tables, a background noise like at the Christmas market, what more could you want! Of course, good food. We ordered a lavish selection of our favorite dishes and were excited to satisfy our hunger. The waiting time was reasonable considering the number of customers. Although we had stated that we would eat on site when ordering, we received our food packed, at least stuffed into a large bag to save resources and without napkins. Unfortunately, a few side dishes were missing and a burger wasn't prepared as advertised. However, a complaint was no longer possible because the extremely uncommunicative restaurant staff kept our order receipt. Otherwise the quality of the food was as usual. Absolute negative point: There are no toilets in the restaurant, you have to leave the train station to relieve yourself. This has a huge impact on sociability! After we were finished (both with the food and with the many interesting people around) we headed home. Nice!

Service was friendly and motivated even early in the morning. Despite many customers, I didn't have to wait long. Service can also be more assertive, which is probably due to the clientele at the Essen train station. Food was warm and complete.

Just been kicked out with an assistance dog for no reason. Never experienced this before at a McDonalds.

The McDonald's in the main station is a place to go to get something to eat at night. They are even open 24 hours a day on weekends. The waitress took a very long time for McDonald's standards to take my order. In addition, all order terminals were not in operation (I can't say whether that was due to the time) Furthermore, you are constantly approached by homeless people and scroungers who want money, which the employees notice but do not respond to, even if you explicitly mention it. But the worst was the waiting area. The floor sticks abnormally and there is trash everywhere. There was also a bland smell that was really not pleasant. It would be cool if more attention was paid to hygiene and customers in the future.

A McDonalds that meets average expectations in a positive sense.

Staff unfriendly, seating closed until 7am despite 24 hour service. Despite 150 seats, no toilets. Station toilets cost €1 50 cents.

I haven't received my order even though I asked where it was. I was told it was on the tray, but I didn't see it there. I didn't have time to wait and left. The service was terrible.

Not even worthy of one star for service. Waited almost ten minutes for two cheeseburgers and then asked to bring my order forward because otherwise I wouldn't get my train, no chance.

3.99 for half a cup of McFlurry. I'm usually very happy with this branch, but that's not possible.

Despite the fact that they had a sign saying that they were open until 10 p.m., I was turned away at 9:36 p.m. I hope that they get an owig of €10,000. In my opinion, they should fly out of the main station

Something is always missing and the food doesn't taste the way it should!!!

I placed my order myself on the screen where I could select my own menu, paid, but the machine didn't give me an order number. The employee then told me that no payment had been made. Because I trusted her, I placed the order again at the checkout and paid, but now I have paid for the menu twice and only received one. I told the employee I didn't receive the receipt and she didn't even check to make sure the paper was blank. She just ignored me when I asked her about it. Very bad customer service. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Good price/performance ratio, nice service.

The food always tastes good, but when you order at 2:54 and don't get the goods until 3:32 because bullying people get priority, then that's really sad..... And thus missing the NE and having to wait another hour... But apparently you have enough satisfied customers

20 nuggets without sauces. Just forget. Sorry that doesn't work!!

Update: I had breakfast here around 8 a.m., unfortunately access to the seating was still closed at that time. As a customer, I would like to be able to sit as soon as it opens. Wanted to share my experience with you, I like the shop when it's breakfast time, then there's little going on and everything feels like it's going according to plan, but when normal business starts it's too crowded and you sometimes wait ages for your food. If you want to eat at peak times and want to save yourself the hassle, you should go somewhere else. The new system means that orders are being taken diligently, but unfortunately the kitchen (Bob Station and Grill Station) in technical terms cannot keep up. What I personally don't like about the new system, which is the meat for e.g. B. Cheeseburger is pre-fried and placed on the burger if necessary. In the past, the fresh, hot, still juicy and fatty piece of meat was placed directly on the burger, while you could still taste the grill aromas and the cheese was nicely melted, with the new system you prepare the meat separately and put it there to be tempered, when a customer orders the so-called tempered piece of patty, the now dry piece is placed on the burger and exactly the opposite happens, the grill flavors are missing, it is dry and the cheese hardly melts . Many people may not mind, I personally can taste the difference clearly and since then I haven't eaten a cheeseburger anymore, except in shops that still prepare the burgers according to the old system.

I had to smile: They simply saved on the analogue cheese for the Filet o Fish. I've been here several times over the years and the quality and service varies. Sometimes good, sometimes bad.

Hello, I ordered takeaway food The staff was very unfriendly to me , there was a hair in my food. I will never enter this store again Normally food should be more hygienic but it looks like they have no idea or no desire to do so Very sad …

The food is ok but the service staff is incredibly rude. You need thick skin here. Customer service is different. The facilities are ok, but homeless people also chill here.

Bad and rude service. We ordered Mcflurry and the ice cream machine suddenly didn't work. Final manager came and said in a rude tone that we won't cancel our order. We would either have to wait indefinitely or throw money away. No excuses at all and actually totally enjoyed incinerating people. This is incredible. Never again!!!!

Avoid this store at all costs. I paid for my food and then waited until it was ready. After my number wasn't called for 20 minutes, I went to ask and was told that my food had simply been given out to a stranger. They then said that I was unlucky and that my food had already been handed out, and I was underscored that I had already picked up the food, even though the cameras could prove that I had paid and then waited in the store the whole time. After 5 minutes of discussion with the unfriendly staff (no one can speak German properly) they reluctantly gave me my order. Once and never again, I can't help anyone. The last dirty shop.

I bought a menu at night as a Deutsche Bahn employee and unfortunately there was nothing left. Simply disgusting. Fries were cold and later I had stomach cramps from the cheeseburger and even vomited. Just disgusting. Unfortunately I reacted too late, it could well be that I have food poisoning had.

The lady at the checkout was very nice. Unfortunately, the cheesecake was forgotten when it was handed out, which I only noticed on the way home.

Guys, if you order something at the table at McDonald's using the app and give the table number, you can wait until tomorrow for the food. They no longer offer the service, apparently no staff. Then I ask myself why they don't include it in the app.

Unfriendly employees, 20! Waited minutes for food, missed the train and waited 3 hours. Homeless people camp on the top floor & the burgers are bland! McDonalds should close this branch!!!

The service was inadequate because the staff spoke German poorly.

We ordered netted potatoes and several regular fries came with them. The cheese from the McCrispy was solid and the meat was fried very hard and didn't fill the burger bun. The McChicken Classic had a similar problem. On the one hand, there wasn't much meat, and on the other hand, the bread was also moldy. When we returned it, they said the greenish color on the burger bread was from the toaster. But that doesn't make it any better. Nevertheless, we got a new, fresh McChicken Classic. The only thing that was drinkable was the Lipton Ice Tea, which even came with a straw.

I just wanted to eat my burger and was being harassed by people who wanted money. If I had money I wouldn't eat at Mcs.

Great McDonald's branch. Quite service-oriented in the case of a different wish. It strikes me that the employees here try hard! I would love to come back!

The fries were still nice and crunchy... just like raw potatoes should taste

Food was ok. Atmosphere catastrophic. Homeless people were hanging around in the seating area upstairs and begging for money in a very pushy and pushy manner, searching the leftover carts and gobbling up leftovers. A bad smell spread. The staff didn't say anything or care. It was VERY VERY unpleasant for all the guests. Nothing was done. Unfortunately not again!!!

Happy Meal WITHOUT toys. My girlfriend is angry

They push away all orders before they are issued, so as a customer you don't notice how long you really have to wait. Almost missed my train for a cheeseburger.

The staff was definitely overwhelmed due to the large crowds after Taylor Swift's concert. Some orders were wrong and the fries had a rubbery consistency. But a chain like McDonalds can (& must) prepare for such a rush and prepare better. The waiting times were really long and the entire branch was chaotic.

I ordered via Lieferando. I waited and then the food came and didn't come even though the time was up. I then called them and they said nothing was being delivered and all orders were out, etc. I should contact Lieferando... I tried. Then I called the branch a second time and then they said they couldn't help me and that that was just the way it was. Less than 2 minutes later I suddenly received a cancellation from the restaurant. Very strange! I won't come back and won't order anymore. Anyone can make mistakes, but telling me stories is another matter...

I had a quarter of an hour to change and thought about whether I should order there. Since the employees are extremely slow, I decided against it. Last time I had to shovel the food in quickly, even though I had enough time. I had time problems because the employees are just slow. I have also often observed that the employees assign the wrong dishes/drinks to some orders. The franchisee should replace the entire force.

Very slow service. Taste McDonald's usual. Tables dirty and full of residual waste that hasn't been cleared away.

Most disgusting McDonald's I've been to in my life. This place shouldn't be called McDonald's. For example, we ordered 20 pieces of Chicken Mc Nuggets and got McPlants. It was possible to order via table service via the app. The employee then said to me: “We don’t do that here”. Then I asked for the restaurant manager and the employee said: "He wouldn't be here", even though the restaurant manager was at the sales desk.

Really cheeky customer Service, honestly, it could be a bit nicer, just because you missed answering a few times when calling the number, it still doesn't give you the right to come on to me and be cheeky, honestly and then not in German but in English, sadly how If you can't be a cheeky employee, I'll never go there again

A Mekkes at the train station, busy, cozy is different. However, this time we received fresh burgers and lattice potatoes. Nothing stale or repeatedly fried. Staff on the ball and friendly.

Standard McDonald’s food , extremely slow with service maybe this is due to the location and the volume of people . Needs to adapt with additional staff a busy times .

I ordered online through Lieferando and waited 45 minutes for my order, which never arrived. I called and found out that Lieferando was closing at 10 p.m. Obviously this is not written to us in the Lieferando application. Thanks for nothing.

3 people at one bag putting away, 3 heads can't manage to give everything in full, part of the order is always missing, it's sickening

For a McDonalds at a main train station you clearly have to wait far too long to get your order. Very expandable. Cleanliness and ambience are TOP!

Unfortunately I have to change my review. Was there today and evidently ate there. Since my train was canceled, I wanted to do some work on my laptop. I put my tray away and moved to a table with a power outlet. Before I could even sit down, a waitress told me that I should please leave the restaurant if I didn't order anything. This was done by the service person in a very inappropriate tone. I explained to the employee that I had already eaten and that I could show him the receipt. Without another word, the employee disappeared again. As the process progressed, the same service person pointed this out to other guests in the same way. Incomprehensible. At the same time, a person walked through the guest room with pieces of paper asking for a donation. This person was NOT prevented from disturbing the guests while they were eating. So I think I'll NEVER go here again.

Quite ok for a McDonald's at the main station, you can't expect much, fast service

Delicious, nice and centrally located at the main station

Bad service, big chunk of the stuff is unwelcoming, didn’t put toys in happymeal.

For the first time I was there and ordered a quick McSmart menu. The food was good, but the fries were full of fat, so it's missing a star. It was quiet, clean and the staff were friendly. Thanks

Too expensive. It is unhealthy, supports regime (Israel) and as I said, too expensive! Better eat a kebab next door