McDonald's in Essen

Stupid staff, the employee didn't even know what was in Happy Meal and gave us toys from three years ago. When we told her it was Tinytan from Happy Meal (which were still there), she said they didn't belong there.

Long wait this time...I think it will be fresh and hot...!? Unfortunately, the cheeseburger and fries were lukewarm to cold.

This morning, I ordered my breakfast via the McDonald's app and chose the "table service" option to eat in the restaurant (table number 33 at the McDonald's at Essen Hauptbahnhof). After more than 20 minutes, my food still wasn't there, so I went to the counter. There, three employees (two men and one woman) told me, "No table service, we called." I finally got my breakfast—unfortunately, it was already cold. This is especially disappointing because I was here two evenings ago, too. That time, the restaurant was very busy, and yet the table service worked perfectly. This morning, when it was much emptier, unfortunately, it didn't work at all. I'm fortunate to speak German, but I honestly wonder: What would have happened if I had been a tourist or someone without German skills? Friendliness and a bit of helpfulness should be a given—especially at a main train station.

The takeaway food and drinks were okay, but that wasn't until we noticed that two of the 12 items in the bag were missing. Unfortunately, we were already on the train by then.

Very unfriendly workers were in the store today; that's never happened to me before. Please do something about it. Don't let other customers suffer as a result...

A coworker flirted with me several times against my will. I thought it was stupid.

So I took a risk and ordered a donut with my cheeseburger. I was in a hurry and didn't check, and what happened? I paid €2.50 for a "cream puff"! You can never leave without checking. This is exactly why I always go to BK. Annoying. If you can read, you have a clear advantage, and I'm annoyed at my own stupidity for not checking. I'm not going to McDonald's anymore. I've had absolutely everything. Forgotten half of it, wrong products, and even a moldy Big Mac. Fed up! You've lost me for good. By the way, the moldy BM was on Rellinghauser Str. You shouldn't go there at all!

Coupons cannot be redeemed, thank you

So... what was going on? I went to get ice cream with my girlfriend – I got my ice cream, everything was fine, I ate it leisurely, slurped every last drop out of the cup... and only then did she get her ice cream! I swear, my ice cream had completely melted, evaporated, and probably turned back into clouds before she even had her McFlurry's! Service speed: 🐌 with jet lag. Ice cream experience: for me, short and sweet, for her, more like waiting for Dinosaur to return. Conclusion: one star – because the ice cream was delicious, but if you go there next to each other, you should be able to eat it next to each other.

I arrived from Essen today, and I was very stressed. The doctor was really good, and the staff was friendly. I recommend this doctor.

The food is nice enough, as is the service. But people begging for money inside the restaurant while you wait is too much.

Tonight, after the event at the arena, we ordered food at the restaurant. It took forever, but that wasn't a problem given the volume of orders. We went up to the restaurant with our food, which was packed to go. I've never seen a McDonald's like this in my life. All the tables and floor were dirty, and it hadn't been cleaned the entire time. I asked the sales employee if they needed to clean upstairs, and they replied that there were no staff and I should complain, which I was doing right now. Maybe they really should inform the responsible veterinary office in Essen. Then they should only offer takeaway if the restaurant is left in such a filthy state.

Actually, it's a decent McDonald's, but the foreign employee, Manyak, writes his number on my girlfriend's drink. Really embarrassing. McDonald's needs to educate its employees.

Today I bought my child a Happy Meal at McDonald's. When we got home and my child wanted to eat the cheeseburger, he discovered a long, light hair in it. I find it incomprehensible why McDonald's employees don't follow basic hygiene rules. Clearly, they pay no attention to personal hygiene or the use of protective clothing. Many employees don't wear gloves, hairnets, or other protective clothing for their beards or hair. This unfortunately has a very negative impact on the quality of the products. Who takes responsibility and reimburses in such a case? The walk to the branch is not short, and returning in the evening is unreasonable. I urge management to place more emphasis on hygiene and monitoring their staff so that such incidents do not occur again in the future.

We built 3 Cokes and 1 watermelon Sprite and they gave us 2 Cokes and 2 watermelon Sprites

That's a rare occurrence. Unfortunately, I encountered an incompetent waitress who gave my order to another customer in front of me without checking the order number. She then got rude and blamed me for not being quick enough! She then took so long preparing a replacement cappuccino that I was in danger of missing my train. So I left the restaurant and headed for the train without a drink and having accomplished nothing. 5 euros and a lot of wasted energy for nothing. Simply unfriendly and incompetent. Luckily, there are plenty of other options at Essen Central Station for a delicious hot drink.

My order was not complete, could you somehow better control what you put in takeaway orders

Similar experience to others here. long queues, not much in stock. Definitely one to boycott going forward

Install some AIR-CONDITIONING ffs. It's 2025 people

Food was good but I wanted to hand in 4 MW cups but only had 2 lids and an older employee said we only accept cups with lids which is nonsense as I work at McDonald's myself and they are obliged to accept all cups

Really not great, I felt like I was eating frozen food, and what's more they don't have toilets.

I ordered a Happy Meal for my younger sister today. When we got home, I noticed the toy wasn't included. My sister was very disappointed. We only got the Happy Meal because of the toy...

I've never experienced worse service in my life than here. The staff are always unfriendly, they always make mistakes when serving food, and their treatment is always very poor.

A bit condescending to passing tourists. Perhaps actually displaying the order number on the screen would be helpful, or saying the number in English if no one responds when you shout it out.

The display screen is broken and the number needs to be called manually. Service is slow, 15 minutes on the last two occasions.

I went to McDonald's today and ordered a Matcha Oat Regular. Unfortunately, the drink was very sweet and obviously sugary—even though I assumed it didn't contain any sugar. I politely asked the employee about it, but she responded rudely, claiming there was no sugar and that she made it herself. This was disappointing, as I was honestly asking. Fortunately, another employee came over and responded very kindly and professionally. She explained to me that matcha naturally contains sugar, apologized, and immediately offered me an alternative—a cappuccino—which she made fresh for me. Many thanks to this second employee for her excellent customer service! I wish all employees would treat customers with this kind of friendliness and openness. Unfortunately, the first reaction was not appropriate.

What a weird parking situation that is! You order at home, drive there to pick it up, and... can't find a parking space. There are no parking spaces for pickups. I had to drive all the way around the city twice, only to end up back where I was. There was no way forward or backward, neither in front of McDonald's nor at the other end of the station. Of course, I was late, and of course, everything was cold. And of course (how could it be otherwise when picking up food is already a torture), they hadn't even made a new plate of fries - and the Coke would have been forgotten if I hadn't asked twice. Extremely disappointing. And the fact that there's no restroom on-site is a bad joke. They're probably trying to curb through traffic, entirely at the expense of paying customers. There's a clientele hanging around upstairs... you can't imagine this.

Unfortunately, it was a disappointing visit. There are no customer restrooms—a real no-go for a fast-food restaurant. Especially when you're eating there and spending some time there, a restroom should be a given. This seriously detracts from the overall impression. The food was as usual, but the lack of a service area is a major drawback.

The staff was very unfriendly and at times even aggressive. The store management tried to cover up their employees' mistakes instead of taking responsibility. Furthermore, the place was very dirty and full of homeless people and beggars. Overall, a very unpleasant and disappointing visit.

Today was busy, and it can take a while, but it's unacceptable that you would have forgotten the order if I hadn't asked. You shouldn't go there on days like these.

I went there with my family and ordered for six people. Unfortunately, the order was incomplete. When the employee checked it, he told me my order was complete. FYI: I had the bill. Why is there more than one employee, and they don't organize the work and don't accommodate customer requests? I'm only writing about this branch. I haven't experienced anything like this at other branches. Where are the cameras so they can check and confirm the order?

No toilets😕.BUT I LOVE IT.FREE WI-FI.I give 5⭐

How unfriendly and listless are the employees? Unbelievable! One keeps going and saying, "I want to go home, I'm tired," while the other throws the food at me without comment.

I find a 15-minute wait for an order borderline. The beggars around the checkout area are simply tolerated and ignored by the staff – an unpleasant waiting experience for customers like me. Extremely overwhelmed employees who prefer to hand out orders in groups of 3-4 rather than individually – they are labeled (with the order number) and simply put to the side.... I missed my last train home because of this and had to wait another 20 minutes for the next bus (the bus takes 15 minutes longer than the train) to arrive home with the cold food (after more than 50 minutes). Never again

Very rude staff, you order a Fanta and you get a Coke, your order should be changed, you don't deserve people to come to you, I've been there at Mc Drive and they always make the wrong order

I would like to complain about an incident that occurred on June 24, 2025, at your branch in Essen Central Station. An employee at your branch behaved extremely rudely and disrespectfully towards me. I was shouted at for no reason and eventually even thrown out of the restaurant – without me doing anything. I have the impression that this behavior was directed at me solely because I wear a headscarf. I consider this a clear form of discrimination. The employee in question was tall, had darker skin, and white hair. I find it very regrettable that such behavior occurs at a company like McDonald's, which publicly advocates for diversity and respect. I therefore ask you to take this incident seriously and consider appropriate measures.

I was in the mood for a quick bite and only ordered a cheeseburger. When I went to pay at the cashier, I overheard two employees making fun of me for only ordering a cheeseburger. I went back the same day to order a meal. When I stood at the cashier to pay, I was told they would come right over. Instead, they let another customer (who had come in after me and ordered) pay and serve me.

Very friendly, customer-oriented staff 😊

I would not recommend ordering from this store via Lieferando, order numbers are supposedly not found and the food does not arrive, you are literally being scammed here

I ordered my Chicken Big Mac without cheese, but it still had cheese on it. I also ordered and paid for a chicken box, but only got six nuggets and curry fries. Everything was wrong from start to finish, and it took a long time to arrive. McDonald's is usually pretty good, but today it was a complete disaster.

This McDonald's is truly a complete disaster. The McFlurry isn't even just slapped on the contents, like everything else there.

Minecraft Movie Milkshake was bland, wished it was more pistachio tasting. Chicken & Cheese box was great, but could've been hotter. Cheese bites didn't really get "melty"

Staff was friendly and quick, the floor was freshly mopped, everything was fine. The couple of beggars who chatted to you at the terminal were a bit annoying, the main station...

Everyone is chilling and doing nothing wrong orders. Bad service.

Food was great as always, but only one star because you cheated me out of a purple Coca Cola glass! I cry....

Worst!! Didn’t get what I ordered !! Took away and regretted the decision…

There were no toys in my happy meal

Absolute crap shop. Sell ​​reusable cups without the hard plastic lids and will not take them back without them. Just real rip-offs. Recommend everyone to go somewhere else. Service also for underground 👌👌👌👌👌 Would give minus points if this were possible

McDonald's which has the merit of existing. Very noisy at times.

Small burger, long waiting time, OK price...

I really can't recommend this McDonald's. The shop is totally dirty and unappetizing, nobody cares and the service is completely overwhelmed with the orders and doesn't really understand you. It's best not to go there and cook at home

I ordered a Mc Plane without sauce and cheese but with ketchup for €5.99! First the ketchup was forgotten and then carelessly thrown together. When I looked at it briefly, I hadn't noticed until I was on the train that there was mayo on it, even though I canceled this sauce so that the burger was vegan. Had to throw it away and €5.99 for nothing. What a shame to have such incompetent employees. If I had an allergy and canceled something, who knows how it would have changed!!! And I won't get my money back now. 😡

Unfortunately I didn't receive the complete order again. It's not the first time it's happened. Most of the time I didn't get any Naggets, this time I'm missing 2 burgers. What's that supposed to mean? I just threw away €7 today.

This McDonald's branch is just bad and not recommended because the food is cold and looks unappetizing, the service is unfriendly and unqualified regarding the menus they sell, for example the last Happy Meal was missing the toys, the sauce with the fries and that's why it makes sense to remove the branch in the train station and open it outside because the employees can't cope with this pressure and stress either.

First I received a chewing gum on my plate with my order which was wrong too . Idk it's the usual McDonald's experience

Takes far too long. People get their order before me even though I ordered first. Not recommended to come here ;)

It can't be the case that every second order the complete and paid order isn't in the bag. If I pay for 3 burgers I expect 3 and not 2. Due to the short changeover times, I don't have time to check my order for accuracy. You can expect a company of this size to hire employees who can pay up to 3.

On my last visit to McDonald's, I saw an employee using a mop to clean the tiled wall in the back. I don't know whether the mop was also used on the floor before - but just the thought of it raises questions about hygiene. What I found particularly worrying was that the mop was then placed on a work surface. When work is already being done like this in the visible area, one wonders what it looks like behind the scenes. I have had contact with McDonald's in the past regarding other issues. It was explained to me at the time that they were subcontractors. But I don't have time to constantly fight through emails - that's why I'm sharing my experiences right here, publicly.

An absolute low point in terms of customer service. What happened in McDrive tonight is no longer unkind - it was simply disrespectful. No “hello”, no “please”, no “thank you”. Instead, you were fobbed off with choppy one-word sentences, as if you were a nuisance. When you're hungry in the middle of the night, you expect at least a modicum of politeness. But here you are treated as if you had personally done something to the employees. A shop that is open 24 hours a day should also be professional 24 hours a day. What happened here was an outrage - and there is exactly zero understanding for it.

No toilet means NO BUSINESS. I will buy my food elsewhere.

There are never toilets. Use baar, that's just not possible and that the man has to pick up the food downstairs and that it isn't brought upstairs. I hope it changes

Unfortunately, there are too many homeless people lurking around who are constantly bullying other people, begging and blocking the seats, but otherwise it's okay there.

I only had 5 minutes left to get to the platform! I told the employee and asked if she could do it?! She immediately got my bag ready for me to take home! I thought it was really great 👍👍👍👍. Thank you 👍🌻

Unfortunately it wasn't that good. Got the wrong drink and totally limp fries that were also unsalted. (Probably didn't even finish.)

We were there early on Friday at breakfast time. We ordered at the terminal, there is no table service there. You will be called and can then pick up the food. Cleanliness unfortunately poor at the tables. I had a wrap with scrambled eggs and cheese and two chicken McMuffins. The wrap doesn't taste like anything and could definitely have used some salt and pepper. The McMuffin Chicken, however, was good. I can't really judge the service because everything went through the terminal and we just picked up the food. For a quick snack it's fine.

Eating on site is no longer possible. Although selected, ordered and paid for in the app. The only reason here can only be that they want to save themselves the cleaning! Last shop! Big Tasty Bacon in a DIY kit, the taste was at least several hours old! 🤮 Today wrap, badly banged together, nothing, turned or something, and cocaine bubble in front of the bar, of course you don't react to it! Central station! I'm now happy that they don't offer me an injection there

There is no place to sit with a stroller; a long staircase leads to the second floor. I ordered my son a Happy Meal to take with me, but they didn’t include a toy or mayonnaise. Unfortunately, we opened the order when we were already far away. The child was upset about the toy.

An employee insulted me in the most profoundly dishonorable way, I don't even want to write that bad word here. Gladly not again. I don't even like my breakfast menu anymore.

Food is on the better side compared to the branches, but this display monitor for the orders has been broken for months, I probably only need to shake the cable once..., woah guys, I just want to see when my order is ready...

The woman at the checkout was more relaxed than anything else, you can't work any slower and we don't even need to talk about the woman packing the things, she'd rather just look at one order screen than both. In the end, we spent money and didn't receive any food because they couldn't manage to have all our orders at a glance and otherwise we would have missed our connection. I don't wait 30 minutes for a small mcs order...

I sold four burgers, why did it become two? It’s not a matter of price, I can’t eat enough. I drank two bottles of wine without checking carefully, but what is the situation with your waiter? Can I give the wrong meal when I call my number?

I ordered potatoes but they were not salted at all....

perfect performance, very nice employees, especially Bemis

Very busy due to the location, but that also means the burgers are usually fresh off the grill too.

McDonald's... when I was ordering at the terminal, a homeless man almost begged me if I could buy him something...

The woman is totally unfriendly, she has the food wrong but doesn't do anything and is very mean to other customers. And she also speaks to me with 🙄 and unfriendly statement. What is that supposed to be?

You often only get half-filled burgers. and the shop is pretty dirty

The MC Donalds franchise is not yet fully adhered to here, which is due to the premises in the main station (see below). In some cases it begins with the order and ends particularly with the issue: It is important to note here that goods not ordered at the kiosk are handed over at the checkout in the "split function system". This means: don't run too far away and keep an eye out for your order number. You have to know that first :-), so don't go to the pickup area. I believe that the output temperature should be kept more in mind. Depending on the situation and the person, the staff can range from very friendly to very brisk, which you certainly have to be here. At MC Cafe you may be forgotten because not all employees cover this area. So just let us know in a friendly manner. The peace of the market here is regularly disturbed by conspicuous customers, but unfortunately the wrong people always get it when a few guests don't have themselves under control. Due to this, as well as human errors on the part of the customer, police intervention is sometimes necessary. Due to a certain confusion with the last order and also due to the market situation, we incurred additional travel costs on our last visit. The McDonald's contact form/system works very well (you're just not allowed to change the app in between), because this time I reported some anomalies and quickly received a very friendly and open-minded response. As I learned, the company will optimize the store again, which will certainly not be cheap. See you soon.

I was about to wait my friend upstairs and order food, the male staff(philipianel looking) suddently yelling at me"did you order? You cant go upstairs!" First time meet this situation. Junk

Unclean, employees overwhelmed and understaffed. Shady people are hanging around the branch without orders and blocking the seats of paying customers and the staff doesn't care.

Racist karen was spotted in the service

Once again, my friends and I went to our favorite restaurant after an extremely valuable musical evening in Düsseldorf's "Weltkunstzimmer". In order to continue to be offered sophisticated upper class, we decided on the branch in the main train station. The station hall, decorated for Christmas, exuded a unique atmosphere. The warm lights, the ride-on floor mop and the numerous security guards gave us a feeling of contemplation at a late hour. Our expectations were almost exceeded at the location! Lively activity at the ordering terminals, fully occupied subtly sticky tables, a background noise like at the Christmas market, what more could you want! Of course, good food. We ordered a lavish selection of our favorite dishes and were excited to satisfy our hunger. The waiting time was reasonable considering the number of customers. Although we had stated that we would eat on site when ordering, we received our food packed, at least stuffed into a large bag to save resources and without napkins. Unfortunately, a few side dishes were missing and a burger wasn't prepared as advertised. However, a complaint was no longer possible because the extremely uncommunicative restaurant staff kept our order receipt. Otherwise the quality of the food was as usual. Absolute negative point: There are no toilets in the restaurant, you have to leave the train station to relieve yourself. This has a huge impact on sociability! After we were finished (both with the food and with the many interesting people around) we headed home. Nice!

Service was friendly and motivated even early in the morning. Despite many customers, I didn't have to wait long. Service can also be more assertive, which is probably due to the clientele at the Essen train station. Food was warm and complete.

The McDonald's in the main station is a place to go to get something to eat at night. They are even open 24 hours a day on weekends. The waitress took a very long time for McDonald's standards to take my order. In addition, all order terminals were not in operation (I can't say whether that was due to the time) Furthermore, you are constantly approached by homeless people and scroungers who want money, which the employees notice but do not respond to, even if you explicitly mention it. But the worst was the waiting area. The floor sticks abnormally and there is trash everywhere. There was also a bland smell that was really not pleasant. It would be cool if more attention was paid to hygiene and customers in the future.

Just been kicked out with an assistance dog for no reason. Never experienced this before at a McDonalds.

A McDonalds that meets average expectations in a positive sense.

Staff unfriendly, seating closed until 7am despite 24 hour service. Despite 150 seats, no toilets. Station toilets cost €1 50 cents.

I haven't received my order even though I asked where it was. I was told it was on the tray, but I didn't see it there. I didn't have time to wait and left. The service was terrible.

Not even worthy of one star for service. Waited almost ten minutes for two cheeseburgers and then asked to bring my order forward because otherwise I wouldn't get my train, no chance.

3.99 for half a cup of McFlurry. I'm usually very happy with this branch, but that's not possible.

Despite the fact that they had a sign saying that they were open until 10 p.m., I was turned away at 9:36 p.m. I hope that they get an owig of €10,000. In my opinion, they should fly out of the main station

Something is always missing and the food doesn't taste the way it should!!!

I placed my order myself on the screen where I could select my own menu, paid, but the machine didn't give me an order number. The employee then told me that no payment had been made. Because I trusted her, I placed the order again at the checkout and paid, but now I have paid for the menu twice and only received one. I told the employee I didn't receive the receipt and she didn't even check to make sure the paper was blank. She just ignored me when I asked her about it. Very bad customer service. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Good price/performance ratio, nice service.

The food always tastes good, but when you order at 2:54 and don't get the goods until 3:32 because bullying people get priority, then that's really sad..... And thus missing the NE and having to wait another hour... But apparently you have enough satisfied customers

20 nuggets without sauces. Just forget. Sorry that doesn't work!!

Update: I had breakfast here around 8 a.m., unfortunately access to the seating was still closed at that time. As a customer, I would like to be able to sit as soon as it opens. Wanted to share my experience with you, I like the shop when it's breakfast time, then there's little going on and everything feels like it's going according to plan, but when normal business starts it's too crowded and you sometimes wait ages for your food. If you want to eat at peak times and want to save yourself the hassle, you should go somewhere else. The new system means that orders are being taken diligently, but unfortunately the kitchen (Bob Station and Grill Station) in technical terms cannot keep up. What I personally don't like about the new system, which is the meat for e.g. B. Cheeseburger is pre-fried and placed on the burger if necessary. In the past, the fresh, hot, still juicy and fatty piece of meat was placed directly on the burger, while you could still taste the grill aromas and the cheese was nicely melted, with the new system you prepare the meat separately and put it there to be tempered, when a customer orders the so-called tempered piece of patty, the now dry piece is placed on the burger and exactly the opposite happens, the grill flavors are missing, it is dry and the cheese hardly melts . Many people may not mind, I personally can taste the difference clearly and since then I haven't eaten a cheeseburger anymore, except in shops that still prepare the burgers according to the old system.

I had to smile: They simply saved on the analogue cheese for the Filet o Fish. I've been here several times over the years and the quality and service varies. Sometimes good, sometimes bad.

Hello, I ordered takeaway food The staff was very unfriendly to me , there was a hair in my food. I will never enter this store again Normally food should be more hygienic but it looks like they have no idea or no desire to do so Very sad …

The food is ok but the service staff is incredibly rude. You need thick skin here. Customer service is different. The facilities are ok, but homeless people also chill here.