Burger King Essen in Essen

Unfortunately, I can't rate the food or the ambiance, but I can rate the service. I used the drive-thru and had to wait about eight minutes, and then after ordering, nearly 20 minutes before anyone even came to order, let alone take the payment. Then there was also something wrong with the order, and when I placed the order, I didn't even get a hello, and when I left, I didn't even get a goodbye. Absolutely disgusting and not recommended unless you don't mind waiting a long time and being treated rudely.

Wonderful and friendly staff. I wish you success and good luck.

I ordered a King's Bacon & Cheeseburger menu they sent a regular cheeseburger

Actually, well done, the quality is no worse than McDonald's or KFC, but for some reason the halls are almost always empty and without queues... strange

Very nice employees, they try hard. But the store is falling apart; a lot of things are broken and not clean.

Super friendly and hard-working employees! Unfortunately, the lack of ordering terminals makes it incredibly stressful, and you have to wait a long time before you can even order. Completely misguided and truly incomprehensible. Please upgrade, both for customers and employees. Then the atmosphere would be nicer!

Considering the place wasn't crowded and not busy, the tables were very dirty. A lot of things were still lying around. Even after 30 minutes, the tablet with trash was still on the table. Unfortunately, as expected, the restrooms weren't clean either.

For the second time now, I've gotten a cold burger. The tables aren't cleaned. The tray return is completely full. The restrooms aren't exactly great either. And that's despite there being very little to do. 10 guests in the restaurant. And after complaining about the burger, there was no apology, just, you can eat there now. Sorry, but that's unnecessary. My last visit here.

We went to Burger King today (June 8, 2025)! It's not fast! The burgers were only lukewarm, and we had to wait forever.

Unfortunately, this is the last Burger King I'll ever go to in Essen. And also the last time ever! Reason? I ordered two burgers and fries to go, waited a full 25 minutes for them even though the place was practically empty. The waitress preferred chatting with his "brother" to serving me. Then they served me the wrong burgers, and the fries arrived late, already cold, and were handed to me like that... When I wanted to return the burgers, he got cheeky and claimed I had ordered the wrong thing, not him doing the wrong thing. oO How bold is that? Apart from the bad German, to be cheeky too, that's not customer service, that's outrageous! Never again for me, and my community will also avoid the place! Too bad, Burger King, you used to be great, but it was a long time ago.

I left after 15 minutes without being able to order; at 5 p.m. there were two people in the store.

Delivery was a complete failure. I waited over an hour with no information or anything else. Phone availability was virtually nonexistent. I can't recommend it and will never use it again.

Even one star is too flattering for this restaurant. I ordered via delivery service and, in short, nothing was right. 1. I received a completely bad burger. The lettuce on the burger was anything but lettuce. It was completely shrunken, soggy, and barely had any color left (I suspect the lettuce had been sitting around for ages). Furthermore, the chicken patty on the burger was absolutely stringy and barely edible. 2. The delivery person didn't have a thermal box or something similar to keep the food warm, so the food was ice cold. Cold, dried-out fries and cold meat on the burger. This was my first and last time eating there. I've never had such a bad food order to date. I can only recommend ordering from another Burger King or McDonald's.

Unsympathetic workers, always food is not fresh and the delivery service is rubbish. I ordered a children's box meal for my son, waited for 2 hours and didn't receive it. Then I was lied to and told that it had been cancelled. Then the delivery person tried to contact me by phone because apparently no one had answered the door. Not recommended...

Didn't have the best experience, but the food was still delicious. The cashier was super polite. Greetings to you bro.

As in every Burgwr King, the food was all good. But service was very unstructured and slow, but everything was always right and we never forgot anything. Unfortunately, tables are not wiped there. The last few times I was glad I had wet wipes with me

First of all, I would like to mention that this shop doesn't even deserve one star. I ordered there at 8 p.m. and at 10 p.m. I was wondering where my food was and started calling. After 100 attempts in vain, no one answered, so I just gave up and went to sleep and suddenly the doorbell rang at 11:34 p.m. and they wanted to deliver my food. I thought I was falling out of the blue and sent him away and said that they're going to take the food somewhere else can

The food is delicious, it's just plain, everyone knows what it tastes like, but the delivery times are outrageous. I ordered food an hour and a half ago and it's still not there and nobody answers their phone.

The Whopper Jr was fresh and delicious.

Staff seem to have little interest in satisfying the customer, delays are blamed on the delivery service. Orders are unfinished or prepared completely incorrectly. The blame always lies with others. All in all, the store is pretty good, or what you would expect from a fast food chain, provided you go there yourself and check your order. You don't need to call, no one will answer anyway.

Staff very friendly, food portions are getting smaller and smaller. The portions used to be larger

Es gab einen Hot Cola Service.🤣🤣🤣🤣

Very nice staff, food always fresh and hot, good parking and good transport connections

Maximum incompetence! Ordered 9 Chili Chess Nuggets, 6 delivered. Chicken nuggets were ordered, Plant Base was given. Unavailable by phone! Last shop! Really the absolute last one!

Close beforehand as per the opening hours and then the employees eat in the store! Apparently to…

The store is absolute junk. The EC payment didn't work... The food was half-cold, the salad was soggy and moldy. The restrooms were dirty, and the rest of the store wasn't any better. I skipped the food and left. Never again. Burger King.

The toilet there is really clean 😊👍

Such a bad shop I ordered online and it just came 2 hours late and then it was wrong and after the order arrived correctly you just had to cancel it because you didn't answer after 2 minutes and when you asked if you still wanted the order, you noticed that 40 minutes had already passed between the time of the wrong delivery and the call What a disgrace And then became rude on the phone

Really unprofessional... you stand at the checkout and hope to be served but no, the employees just keep walking past the checkout and the employees stand in front of the checkout and stare at you while talking about who is taking a break and when. After waiting 10 minutes we gave up

simply the worst Burger King, so long waiting times, poor service, employees absolutely disrespectful that even after the customers complained, the boss said: "if you don't want to eat the shitty food, you can leave" Absolutely no manners and no respect for customers.

Too slowly eaten cold not here again other Citizen King better

Poor service Card payment doesn't work. I was asked twice from the table with my food to checkout and show that the money had been debited. No self-service checkouts.

They work very slowly. We waited for 15 minutes even though no one was there to order.

Food was okay, but instead of peach iced tea, we were given the lemon variety. Even when we complained to customer service, nothing was done. After all, we should have checked it straight away, which we did, but the driver left so quickly and was able to dispose of his garbage in the stairwell on his way to the front door.

Waited more than 30 minutes for 2 burgers. Then you get stupid when you say it was too slow. Disaster!!!

Long waiting times in the drive as the only customer on Sunday lunchtime

Ordered 2x Plant-Based Mystery Burgers, but received 2x the normal burger, which was already ready on the shelf. Apparently the error could no longer be corrected. I went home hungry because, as a vegetarian for years, I can no longer tolerate meat. I also ordered 2x large fries, but got 2x regular. They don't seem to be able to take orders correctly and there is no self-service terminal. So avoid this shop.

Just picked up a long chicken to take home. And the surprise at home..... Neither the cheese (which costs one euro!!!) that I paid extra for was on it.....but the best thing is that there wasn't even any sauce on it!... How can you be so stupid?! Incredible! Never again BK Gladbecker Str ❗❗

Parking lot empty. Should have been a warning. Fries tasted old. Extremely old. And the order came so quickly in a fast food restaurant... The burgers couldn't have been fresh. They looked old too. After all the scandals I thought that Burger King couldn't afford something like that anymore. Ambience everything broken and in need of renovation. Never again. Our hunger only drove it in. And 2 menus 23 euros. impudence. Today we got the receipt. Loo. So never again.

We've been waiting for our delivery for over an hour now!!! Nobody can be reached by phone!!! We live 3 minutes away!!!

I used to like eating there. The hygiene has drastically decreased and the last time I was there I couldn't believe it. My cup that my drink was in had a dried imprint inside the cup. Since my drink wasn't filled to the brim, it can only mean that this cup was reused. You can tell by the straws that are missing or other things that are constantly missing. You skimp on hygiene and do something disgusting. I'll never eat with you again! Actually been a big Burger King fan...

You wait at least 10 minutes for your turn and then forever until the food is there. Only one person at the checkout who is incredibly unfriendly. Worst Burger King

Very long waiting time at drive in Never again

There was a smell of old frying grease in the parking lot. The staff was then slightly overwhelmed. There were enough employees present, but opening a cash register was apparently enough. Instead, someone else stands behind the closed cash register and attacks his colleague, who is already rotating violently. The result was therefore not tasty. On top of that, the onion rings were missing, my mistake, I didn't check everything right away, but only at home. The whole concept is not for me. There's a card in the chip shop that you can stare at for hours and choose something. The image on the monitors at BK feels like it changes every 2 seconds and I don't know what was on display. Just hectic, annoying and fidgety. Overall, the atmosphere is such that I don't stay there longer than absolutely necessary.

I just received my order and I'm really disappointed, I ordered fries 4 times, but the portions are funny, and only 2 packages. If you come to pick it up yourself or eat there, everything is fine, but ordering doesn't work well.

We ordered there at 10.55 p.m., the food was supposed to be there at 11.55 p.m., at 11.55 p.m. we were told that the driver was almost there and after 10 minutes we were told that our food had been delivered😡... nothing arrived at all

Far better than a McTurd burger.

Our burgers came from the kitchen already cold. When I wanted to complain about the Whopper, they asked me to quickly warm it up at the back. But it was then replaced with a “fresh” one that was slightly warmer. At least the fries and lattice potatoes were warm.

Absolutely unclean. Toys are in the box from months ago... covered in centimeter-high dust... 10 employees but tables look like shit... The whole thing looks totally tattered.. The electrics outside are broken. Etc... Everything looks unhygienic. It's a shame...I wonder why you open a Burger King if you don't feel like it at the end and let everything get deeper

Tasty but too expensive, you can also go to the restaurant for the hero. Should be affordable for everyone

I don't go there that often anymore, but it was delicious...

Unfortunately, the burgers we ordered were already cold and it was very cold here today. I don't think a single open or ajar door is responsible for this. We ate on site and we all froze. Because of this, it was not possible to eat in peace.

Regularly long waiting times, cheeky staff and often closed before the official closing time.

Open door and no heating, at -1°C. Savings are being made in the wrong place. Close the place or just Druve In...

I went at eight in the evening and the store was almost empty, but they were late to bring the order

The worst Burger King I've ever been to! In the evening, all outdoor signs are off. I didn't even notice the store from the outside. The store looks closed! The staff consisted of 2 people. One in the kitchen and one at the counter. Unfortunately, the order was only partially fulfilled satisfactorily. Something was missing from all orders and also something missing from the children's drinks, chips and toys. Order contents were misunderstood and processed incorrectly. All the burger buns were hard as a rock and not as good as usual at other Burger Kings. The meat was also tasty on the grill for days! Lattice fries were only half filled with terrible lattice fries and then, as a highlight, half filled with normal fries. Loveless event and unfortunately absolutely not recommended! I would actually like my money back for this strange waste of time that required delayed eating! I don't normally write comments like this, but this was really the highlight of today!

If that's supposed to be a portion of fries, then I don't know, except I'm just on vacation with my family. I ordered them and they forgot the whole menu. They also got such a small portion of fries and everything arrived cold 🤦.

Disgustingly long waiting times, the shop is completely empty and the focus is only on drive in. Waited 35 minutes for a citizen with fries. Never again!!!!

Ordered 4 plant-based burgers in the store to take away, made sure that the cashier took the order correctly and then discovered at home that 3 of the 4 burgers were with meat. Service seems unprofessional. I won't go there anymore.

No online ordering possible. Not the entire scope available. I heard about the tortillas on TV and in the app and wanted to try them. Unfortunately it doesn't exist there. It's a small, scaled-down version of Burger King and unfortunately not a particularly good one.

You've never experienced such a crappy delivery service. You order at 9:45 p.m. and it's still not there at midnight. You call, no one answers, just don't order online there

I was there 15 minutes before 12 and waited until I could order. When it was my turn, the unfriendly employee said that the shop was closed and that no more food was being sold. Why do you wait there for more than 10 minutes? The store and its employees are simply incompetent. You should close the place immediately.

Stay away from the café, tastes like ash eaten with water.

Recessions of others are understandable. Burger cold, among other things, wrong burger even though we gave coupons, fries cold. Staff overwhelmed as soon as four customers are in the store, one of them doesn't know what the other is doing. Quick money for a meal that you'll want to slam back onto the counter. The burgers and the dishes somehow tasted like old cardboard, and the tomato, cucumber and everything else had a very poor taste. So BURGER KING is not what it used to be. I give it a full 10 (minus) stars. It's better to give it a wide berth and get a pizza or go out for a chic meal.

It took 25 minutes in the evening for my order to be taken. In addition, two people from the staff were quite unfriendly. Personally, I will avoid this BK in the future.

Stood in the drive thru for over 20 minutes, but not because there were so many cars in line... Service was absolutely terrible, although of course the employees couldn't do anything about the understaffing. The burgers were at most lukewarm and the Whopper jr. consisted of more than 50% onions. Absolutely not again.

We had to wait forever at the drive-in. The staff seemed very incompetent.

Extremely friendly staff. Parking is possible for free. The restaurant is clean, the parking lot less so. No service terminals, just classic ordering at the counter. Clean toilets. Play tower in front of the restaurant. Drive through available. Due to the traffic on the main road, it is sometimes difficult to drive to the restaurant or from the parking lot.

The employee got cheeky when we asked that we didn't want cola for the children. He must have said quotes to himself in his head. If you're looking for bad service, you'll find it here. Never again! The store can be closed in 2 years.

Unfortunately, for the fourth time, the fries 🍟 were lukewarm! And the double Whopper catches cold the last 2 times. Despite criticism, no attention was given to correcting it. I won't go there anymore.

Very bad Burger King very dirty.

Once and never again!!! Employees are overwhelmed and get cheeky when you tell them that the burgers have been back there for 20 minutes!! Hopelessly overwhelmed!!! The entire team!!! Ordered a small and a medium portion of fries and got what????😂I said to take away 😂I was allowed to pack it myself. Better drive 3 km further…. There it says the big M... many times better than this juice load... But again confirms the incompetence of the Burger King chain 😂 I can only recommend everyone to contact Burger King Deutschland, RTL or SAT1... The franchise partner doesn't seem to care about the reviews!!

Food was lukewarm and the gentleman at the counter didn't say anything except what we had to pay.

No matter what day of the week, all the toys that are on the kids' menu are never available, it's always "not there". I'm starting to think that they don't get that much because it can't be that the best varieties are always sold out Even if you go there on the first day, it's always "not there".😄👍

Third time I haven't received my complete order. This time I ordered directly from Burger King and was told that what I didn't receive would not be delivered. I've been waiting for two hours and I can't reach anyone by phone.

I have never experienced anything so bad and outrageous in my life... Unsuspectingly, I stood in line in the driveway at 10:55 p.m., 2 cars in front of me... everything was easy because, according to Google, they're open until 1 a.m. 5 minutes later, the two cars have passed through and I'm already looking forward to ordering, in my mind's eye I'm already holding the burger in my hand... I thought wrong, suddenly the light from the menu goes out and I'm just told: we have closed... So I drive up to the window and am ignored at first... when I finally get noticed and I ask if they are really serious (after all, I was in the queue "on time" (even though they should be open until 1 according to Google)). The answer: yes, we're over now. I pointed out that the opening times could possibly be corrected and that it was pretty ridiculous to make me wait for free, even though I'm theoretically on time, just because they work too slowly there, as the average time per day was clearly visible on the monitors customer is above the chain's standard. The answer: I don't run the site and I can't help it that the staffing is so tight... Aha, so it's the guest's fault. This behavior is really ridiculous, almost underexposed.

If you go to the drive-in here, you have to keep two things in mind: take a lot of time and open the bag at the counter after receiving your order and check whether you have received everything. Here they only fry your burger after you order, nothing seems to be in stock, the staff at the counter only understand German poorly and are incompetent. In addition, the burgers are put together in the kitchen with bare hands without gloves, which you can see when you wait at the drive-thru counter. I previously thought gloves were mandatory? Definitely healed from this branch.

If you're looking for a miserable Burger King experience, you'll find it here! This branch has never stood out for its good service or quality, but the conditions are now really extreme. The dingy atmosphere and extreme waiting times are the order of the day here. The two employees scored points with very unclear pronunciation, poor service and generally seemed extremely overwhelmed.

I'm now waiting three hours for my order, the main thing is Paypal paid...unbelievable and never again...

Worst Burger King in the world!

Wow, cashier doesn't know his system and all you get in response to the mistake you made yourself is; is not my problem! Cheeky. The patties weren't even properly fried. Have always been here, from now on never again!!!

The service is very poor and the order came very late

Unfortunately, some things are too spicy for small children.

Ordered over 2 hours ago. Delivery time stated 1 hour. After 1 1/2 hours I called again. The driver is on the way - I live 10 minutes by car from the branch. Half an hour after calling there was still no food. It will definitely be fun to eat cold food, should it even arrive

Great I really understood this well.

Hello, I went to Buger King (Gladbecker Str. Essen) again today and I have to say that it was bad. There were two customers there and our order took a whopping 20 minutes. Until then, I didn't know how it took so long to get everything in such a yawningly empty shop and then get everything served cold. There were 3 menus and a children's menu. Fries were cold, the burgers were pee warm to cold. After our complaint it took another 15 minutes for the new burgers to arrive and the Chilichees fries arrived after another request. The restaurant looked like it was about to be permanently closed and dirty everywhere (see photos). The men's toilet was dirty and broken (see photo). So that's what made us stop going there. That was the last time we ate at this chain. Oh, it was Monday and at 5:30 p.m.

I would even give it 0 stars. Burgers arrived 1 hour late and they weren't what we ordered. Ordered 3 Big King with extra bacon and 3 Whopper Jr. were delivered. And it's just lukewarm. That's not how it works. My calls were initially ignored and then brushed away. You definitely won't be able to order here again. Roland Wachholz

Spent 45 minutes in the drive in 👍 Respect for that. I never thought something like that was possible

Which branch manager actually runs the store? In every Burger King I've eaten at, it's never been a problem getting in there with my e-scooter. I walked into the branch and the first thing that greets me is a gentleman at the checkout who tells me to go out and leave the Efes scooter outside. Exactly, I risk my €900 scooter standing there for a five euro burger. Get rid of Burger King.

Unbelievable, we just stood in the drive for 35 minutes and then you stand at the window for 10 minutes waiting for your order!!! If you look through the window, they make one order after the other, but you could do 3 at once.... a woman who can only make fries was definitely our first and last visit to you!!!

Staff friendly but uncoordinated and hectic.

Not allowed on Sundays at 10 p.m. Open according to Google and no sign visible from outside. The other comments speak for themselves, just tear this super store down!!

Waiting time at the drive in underground - even though there was hardly anything going on. At least the fries were hot. Not crispy, but hot

No soap on the toilet and service that is difficult to understand. Half of the sauces were missing.

The toilets alone are terrible, no toilet seats and no soap. The doors are broken. In the inner core, the hygienic situation looks miserable. The burgers were slightly below BK standard. I wouldn't come here again until it's improved.

Hello. Driven to drive. Nobody served me. I just kept driving. Service completely asocial

I would like to give you feedback on my last visit to your branch. According to the opening hours listed on Google, your branch should be open until 3:00 a.m. on September 8, 2024. However, when I arrived around 2:45 a.m. I was told that it was already closed - supposedly due to a lack of staff. It would be helpful if the opening times listed on Google match actual conditions to avoid misunderstandings. I hope that you can examine this matter as soon as possible.

Zero stars... we've been waiting for food for over an hour. When we called we were told it was on the way. A journey of 9 minutes. After calling again, no one can be reached. Ordered there last time... food arrived at some point... wrong and cold. Unbelievable with such a huge chain...

It is uncomfortably cold in the guest room. The women behind the counter are overly perfumed and would rather chat with each other than take care of the customers.

Very unfriendly employees and the store is really dirty. I've never seen Burger King so disgusting