Burger King Essen in Essen

Such a bad shop I ordered online and it just came 2 hours late and then it was wrong and after the order arrived correctly you just had to cancel it because you didn't answer after 2 minutes and when you asked if you still wanted the order, you noticed that 40 minutes had already passed between the time of the wrong delivery and the call What a disgrace And then became rude on the phone

Really unprofessional... you stand at the checkout and hope to be served but no, the employees just keep walking past the checkout and the employees stand in front of the checkout and stare at you while talking about who is taking a break and when. After waiting 10 minutes we gave up

simply the worst Burger King, so long waiting times, poor service, employees absolutely disrespectful that even after the customers complained, the boss said: "if you don't want to eat the shitty food, you can leave" Absolutely no manners and no respect for customers.

Too slowly eaten cold not here again other Citizen King better

They work very slowly. We waited for 15 minutes even though no one was there to order.

Food was okay, but instead of peach iced tea, we were given the lemon variety. Even when we complained to customer service, nothing was done. After all, we should have checked it straight away, which we did, but the driver left so quickly and was able to dispose of his garbage in the stairwell on his way to the front door.

Poor service Card payment doesn't work. I was asked twice from the table with my food to checkout and show that the money had been debited. No self-service checkouts.

Waited more than 30 minutes for 2 burgers. Then you get stupid when you say it was too slow. Disaster!!!

Long waiting times in the drive as the only customer on Sunday lunchtime

Ordered 2x Plant-Based Mystery Burgers, but received 2x the normal burger, which was already ready on the shelf. Apparently the error could no longer be corrected. I went home hungry because, as a vegetarian for years, I can no longer tolerate meat. I also ordered 2x large fries, but got 2x regular. They don't seem to be able to take orders correctly and there is no self-service terminal. So avoid this shop.

Just picked up a long chicken to take home. And the surprise at home..... Neither the cheese (which costs one euro!!!) that I paid extra for was on it.....but the best thing is that there wasn't even any sauce on it!... How can you be so stupid?! Incredible! Never again BK Gladbecker Str ❗❗

Parking lot empty. Should have been a warning. Fries tasted old. Extremely old. And the order came so quickly in a fast food restaurant... The burgers couldn't have been fresh. They looked old too. After all the scandals I thought that Burger King couldn't afford something like that anymore. Ambience everything broken and in need of renovation. Never again. Our hunger only drove it in. And 2 menus 23 euros. impudence. Today we got the receipt. Loo. So never again.

We've been waiting for our delivery for over an hour now!!! Nobody can be reached by phone!!! We live 3 minutes away!!!

I used to like eating there. The hygiene has drastically decreased and the last time I was there I couldn't believe it. My cup that my drink was in had a dried imprint inside the cup. Since my drink wasn't filled to the brim, it can only mean that this cup was reused. You can tell by the straws that are missing or other things that are constantly missing. You skimp on hygiene and do something disgusting. I'll never eat with you again! Actually been a big Burger King fan...

You wait at least 10 minutes for your turn and then forever until the food is there. Only one person at the checkout who is incredibly unfriendly. Worst Burger King

Very long waiting time at drive in Never again

There was a smell of old frying grease in the parking lot. The staff was then slightly overwhelmed. There were enough employees present, but opening a cash register was apparently enough. Instead, someone else stands behind the closed cash register and attacks his colleague, who is already rotating violently. The result was therefore not tasty. On top of that, the onion rings were missing, my mistake, I didn't check everything right away, but only at home. The whole concept is not for me. There's a card in the chip shop that you can stare at for hours and choose something. The image on the monitors at BK feels like it changes every 2 seconds and I don't know what was on display. Just hectic, annoying and fidgety. Overall, the atmosphere is such that I don't stay there longer than absolutely necessary.

I just received my order and I'm really disappointed, I ordered fries 4 times, but the portions are funny, and only 2 packages. If you come to pick it up yourself or eat there, everything is fine, but ordering doesn't work well.

We ordered there at 10.55 p.m., the food was supposed to be there at 11.55 p.m., at 11.55 p.m. we were told that the driver was almost there and after 10 minutes we were told that our food had been delivered😡... nothing arrived at all

Our burgers came from the kitchen already cold. When I wanted to complain about the Whopper, they asked me to quickly warm it up at the back. But it was then replaced with a “fresh” one that was slightly warmer. At least the fries and lattice potatoes were warm.

Far better than a McTurd burger.

Absolutely unclean. Toys are in the box from months ago... covered in centimeter-high dust... 10 employees but tables look like shit... The whole thing looks totally tattered.. The electrics outside are broken. Etc... Everything looks unhygienic. It's a shame...I wonder why you open a Burger King if you don't feel like it at the end and let everything get deeper

Tasty but too expensive, you can also go to the restaurant for the hero. Should be affordable for everyone

I don't go there that often anymore, but it was delicious...

Unfortunately, the burgers we ordered were already cold and it was very cold here today. I don't think a single open or ajar door is responsible for this. We ate on site and we all froze. Because of this, it was not possible to eat in peace.

Regularly long waiting times, cheeky staff and often closed before the official closing time.

Open door and no heating, at -1°C. Savings are being made in the wrong place. Close the place or just Druve In...

I went at eight in the evening and the store was almost empty, but they were late to bring the order

The worst Burger King I've ever been to! In the evening, all outdoor signs are off. I didn't even notice the store from the outside. The store looks closed! The staff consisted of 2 people. One in the kitchen and one at the counter. Unfortunately, the order was only partially fulfilled satisfactorily. Something was missing from all orders and also something missing from the children's drinks, chips and toys. Order contents were misunderstood and processed incorrectly. All the burger buns were hard as a rock and not as good as usual at other Burger Kings. The meat was also tasty on the grill for days! Lattice fries were only half filled with terrible lattice fries and then, as a highlight, half filled with normal fries. Loveless event and unfortunately absolutely not recommended! I would actually like my money back for this strange waste of time that required delayed eating! I don't normally write comments like this, but this was really the highlight of today!

If that's supposed to be a portion of fries, then I don't know, except I'm just on vacation with my family. I ordered them and they forgot the whole menu. They also got such a small portion of fries and everything arrived cold 🤦.

Disgustingly long waiting times, the shop is completely empty and the focus is only on drive in. Waited 35 minutes for a citizen with fries. Never again!!!!

Ordered 4 plant-based burgers in the store to take away, made sure that the cashier took the order correctly and then discovered at home that 3 of the 4 burgers were with meat. Service seems unprofessional. I won't go there anymore.

No online ordering possible. Not the entire scope available. I heard about the tortillas on TV and in the app and wanted to try them. Unfortunately it doesn't exist there. It's a small, scaled-down version of Burger King and unfortunately not a particularly good one.

You've never experienced such a crappy delivery service. You order at 9:45 p.m. and it's still not there at midnight. You call, no one answers, just don't order online there

I was there 15 minutes before 12 and waited until I could order. When it was my turn, the unfriendly employee said that the shop was closed and that no more food was being sold. Why do you wait there for more than 10 minutes? The store and its employees are simply incompetent. You should close the place immediately.

Stay away from the café, tastes like ash eaten with water.

It took 25 minutes in the evening for my order to be taken. In addition, two people from the staff were quite unfriendly. Personally, I will avoid this BK in the future.

Recessions of others are understandable. Burger cold, among other things, wrong burger even though we gave coupons, fries cold. Staff overwhelmed as soon as four customers are in the store, one of them doesn't know what the other is doing. Quick money for a meal that you'll want to slam back onto the counter. The burgers and the dishes somehow tasted like old cardboard, and the tomato, cucumber and everything else had a very poor taste. So BURGER KING is not what it used to be. I give it a full 10 (minus) stars. It's better to give it a wide berth and get a pizza or go out for a chic meal.

Stood in the drive thru for over 20 minutes, but not because there were so many cars in line... Service was absolutely terrible, although of course the employees couldn't do anything about the understaffing. The burgers were at most lukewarm and the Whopper jr. consisted of more than 50% onions. Absolutely not again.

We had to wait forever at the drive-in. The staff seemed very incompetent.

Extremely friendly staff. Parking is possible for free. The restaurant is clean, the parking lot less so. No service terminals, just classic ordering at the counter. Clean toilets. Play tower in front of the restaurant. Drive through available. Due to the traffic on the main road, it is sometimes difficult to drive to the restaurant or from the parking lot.

The employee got cheeky when we asked that we didn't want cola for the children. He must have said quotes to himself in his head. If you're looking for bad service, you'll find it here. Never again! The store can be closed in 2 years.

Unfortunately, for the fourth time, the fries 🍟 were lukewarm! And the double Whopper catches cold the last 2 times. Despite criticism, no attention was given to correcting it. I won't go there anymore.

Very bad Burger King very dirty.

Once and never again!!! Employees are overwhelmed and get cheeky when you tell them that the burgers have been back there for 20 minutes!! Hopelessly overwhelmed!!! The entire team!!! Ordered a small and a medium portion of fries and got what????😂I said to take away 😂I was allowed to pack it myself. Better drive 3 km further…. There it says the big M... many times better than this juice load... But again confirms the incompetence of the Burger King chain 😂 I can only recommend everyone to contact Burger King Deutschland, RTL or SAT1... The franchise partner doesn't seem to care about the reviews!!

Food was lukewarm and the gentleman at the counter didn't say anything except what we had to pay.

No matter what day of the week, all the toys that are on the kids' menu are never available, it's always "not there". I'm starting to think that they don't get that much because it can't be that the best varieties are always sold out Even if you go there on the first day, it's always "not there".😄👍

Third time I haven't received my complete order. This time I ordered directly from Burger King and was told that what I didn't receive would not be delivered. I've been waiting for two hours and I can't reach anyone by phone.

I have never experienced anything so bad and outrageous in my life... Unsuspectingly, I stood in line in the driveway at 10:55 p.m., 2 cars in front of me... everything was easy because, according to Google, they're open until 1 a.m. 5 minutes later, the two cars have passed through and I'm already looking forward to ordering, in my mind's eye I'm already holding the burger in my hand... I thought wrong, suddenly the light from the menu goes out and I'm just told: we have closed... So I drive up to the window and am ignored at first... when I finally get noticed and I ask if they are really serious (after all, I was in the queue "on time" (even though they should be open until 1 according to Google)). The answer: yes, we're over now. I pointed out that the opening times could possibly be corrected and that it was pretty ridiculous to make me wait for free, even though I'm theoretically on time, just because they work too slowly there, as the average time per day was clearly visible on the monitors customer is above the chain's standard. The answer: I don't run the site and I can't help it that the staffing is so tight... Aha, so it's the guest's fault. This behavior is really ridiculous, almost underexposed.

If you go to the drive-in here, you have to keep two things in mind: take a lot of time and open the bag at the counter after receiving your order and check whether you have received everything. Here they only fry your burger after you order, nothing seems to be in stock, the staff at the counter only understand German poorly and are incompetent. In addition, the burgers are put together in the kitchen with bare hands without gloves, which you can see when you wait at the drive-thru counter. I previously thought gloves were mandatory? Definitely healed from this branch.

I'm now waiting three hours for my order, the main thing is Paypal paid...unbelievable and never again...

If you're looking for a miserable Burger King experience, you'll find it here! This branch has never stood out for its good service or quality, but the conditions are now really extreme. The dingy atmosphere and extreme waiting times are the order of the day here. The two employees scored points with very unclear pronunciation, poor service and generally seemed extremely overwhelmed.

Worst Burger King in the world!

Wow, cashier doesn't know his system and all you get in response to the mistake you made yourself is; is not my problem! Cheeky. The patties weren't even properly fried. Have always been here, from now on never again!!!

The service is very poor and the order came very late

Unfortunately, some things are too spicy for small children.

Ordered over 2 hours ago. Delivery time stated 1 hour. After 1 1/2 hours I called again. The driver is on the way - I live 10 minutes by car from the branch. Half an hour after calling there was still no food. It will definitely be fun to eat cold food, should it even arrive

Great I really understood this well.

I would even give it 0 stars. Burgers arrived 1 hour late and they weren't what we ordered. Ordered 3 Big King with extra bacon and 3 Whopper Jr. were delivered. And it's just lukewarm. That's not how it works. My calls were initially ignored and then brushed away. You definitely won't be able to order here again. Roland Wachholz

Hello, I went to Buger King (Gladbecker Str. Essen) again today and I have to say that it was bad. There were two customers there and our order took a whopping 20 minutes. Until then, I didn't know how it took so long to get everything in such a yawningly empty shop and then get everything served cold. There were 3 menus and a children's menu. Fries were cold, the burgers were pee warm to cold. After our complaint it took another 15 minutes for the new burgers to arrive and the Chilichees fries arrived after another request. The restaurant looked like it was about to be permanently closed and dirty everywhere (see photos). The men's toilet was dirty and broken (see photo). So that's what made us stop going there. That was the last time we ate at this chain. Oh, it was Monday and at 5:30 p.m.

Spent 45 minutes in the drive in 👍 Respect for that. I never thought something like that was possible

Which branch manager actually runs the store? In every Burger King I've eaten at, it's never been a problem getting in there with my e-scooter. I walked into the branch and the first thing that greets me is a gentleman at the checkout who tells me to go out and leave the Efes scooter outside. Exactly, I risk my €900 scooter standing there for a five euro burger. Get rid of Burger King.

Unbelievable, we just stood in the drive for 35 minutes and then you stand at the window for 10 minutes waiting for your order!!! If you look through the window, they make one order after the other, but you could do 3 at once.... a woman who can only make fries was definitely our first and last visit to you!!!

Staff friendly but uncoordinated and hectic.

Not allowed on Sundays at 10 p.m. Open according to Google and no sign visible from outside. The other comments speak for themselves, just tear this super store down!!

Waiting time at the drive in underground - even though there was hardly anything going on. At least the fries were hot. Not crispy, but hot

The toilets alone are terrible, no toilet seats and no soap. The doors are broken. In the inner core, the hygienic situation looks miserable. The burgers were slightly below BK standard. I wouldn't come here again until it's improved.

No soap on the toilet and service that is difficult to understand. Half of the sauces were missing.

I would like to give you feedback on my last visit to your branch. According to the opening hours listed on Google, your branch should be open until 3:00 a.m. on September 8, 2024. However, when I arrived around 2:45 a.m. I was told that it was already closed - supposedly due to a lack of staff. It would be helpful if the opening times listed on Google match actual conditions to avoid misunderstandings. I hope that you can examine this matter as soon as possible.

Hello. Driven to drive. Nobody served me. I just kept driving. Service completely asocial

Zero stars... we've been waiting for food for over an hour. When we called we were told it was on the way. A journey of 9 minutes. After calling again, no one can be reached. Ordered there last time... food arrived at some point... wrong and cold. Unbelievable with such a huge chain...

It is uncomfortably cold in the guest room. The women behind the counter are overly perfumed and would rather chat with each other than take care of the customers.

Very unfriendly employees and the store is really dirty. I've never seen Burger King so disgusting

Never seen such a dirty shop. Full dirty tables. Nothing was cleaned... I'm really glad I didn't order any food

Had to wait too long at the drive inn

If 0 stars were possible, there would be none! Waited 2 hours. Fries absolutely inedible because they were bone hard. Burgers all cold. Total disaster. Never had such bad food delivered. Never again!

Nice staff but completely understaffed! Long waiting time, staff are very hard working but they can't do more than work.

It's half past 1, the opening hours are until 1 a.m. according to the door sign in Google. But the shop is closed. Was there at 00:00 to get something to eat. The burger with the extra wasn't made properly so I go back and stand in front of locked doors and of course no one answers the phone

If it were possible, I wouldn't give a star, it really hurts my heart that I have to give a star to such an inferior, absolutely horrible store... It was a horrible experience to walk into this place and order something to eat. It is absolutely dirty, unhygienic and run down. I ask for a food inspection.

Long waiting times because there are far too few staff. The toilets are in a catastrophic condition. I won't go here again.

You had to wait longer to be served even though there were no other guests in the restaurant.

Too few staff The drive is out of order. To order something you would have had to wait 45 minutes in this "fast food restaurant". The toilets underground are unsanitary and have NO TOILET SEATS.

No toilet seats and the toilets were all blocked.

I waited for my order for 2 hours, although it was estimated to be 40 minutes, and in the end they told me that they had to cancel my order because the driver called in sick 😡

We were at this store at around 1am today. It says online that this Burger King is open until 3 a.m., but we were initially ignored when we knocked on the closed door at 1 a.m. Then after about 5 minutes other guests who were still allowed to order came out of the store so we could finally ask what was going on. We were then asked by an unfriendly employee to leave the branch because it was apparently already closed. We pointed out that it said online that it should actually be open until 3 a.m., but we were rudely asked to leave the store again. After walking for an hour in the dark through a forest path to the store and being so disappointed, we are now sitting in the McDonalds Herzogstrasse and have even won €20 in the competition. Honor

This is the biggest juice shop there is! I ordered then, after about an hour of waiting, the order was canceled. I checked to see if my money had been sent back to PayPal. No chance, so I called and asked what was going on and of course no one answered. I only had a certain amount on PayPal, I wanted to order something to eat and I haven't seen my money back yet. I don't have any cash at home either. Then I get a call back, which is also very rude. I ask what's going on now and am told that there is no driver, that the order is canceled and the money will be returned within two days. Then I told him that the money for cancellation had not yet been deposited here. Then he just hangs up. And now, of course, no one answers it anymore!! And my money is still not back, or at least the notice that it was canceled!! Now I'm sitting here without any cash. I wanted to order something with my last money on PayPal. And I didn't get anything and I'll only get my money back in a few days. Which I don't even assume, it hasn't even been canceled yet. And apparently can't eat anything today! Great store, great employees. They just hang up. Nothing has been canceled! I'm going to call them so often until I get my money canceled and I don't pay for anything that I didn't get

Old and run down. I want to do germ tests, but every now and then a burger or 🍔 🍔 works

4 employees on a Friday evening at 9 p.m. I waited a total of 30 minutes and something was always missing.

I ordered ice cream 4 times and 3 burgers and the ice cream was cleverly made first so that of course it melts quickly, how intelligent, wow, thank you top

Food was good. Employee very friendly.

Worst Burger King I've ever been to. Toilet dirty and filthy. Disgusting never again.

It's fine for a quick little hunger. No more and no less.

I can't understand all the negative reviews about delivery. I ordered through the Burger King website. The delivery came 20 minutes earlier than announced, the delivery person was very friendly and the food was warm and tasty :)

Bottom drawer...burger dry, wrong milkshake...unfriendly service

The location itself is already scary (right on the B224), but it is made even better by the poor service (inattentive, don't know your own dishes, not particularly friendly). No order displays... I walk 3 minutes to this burger, but I prefer to drive 10 minutes to Karnap.

I ordered at 1:30 p.m.. the food was supposed to be there by 2:30 p.m. at the latest.. the food now came at 3:30 p.m. after two calls and pushing! Conclusion: food cold and mashed. Ordered somewhere else 👍🏼

A classic Burger King. There are no order terminals here. Ordering went smoothly and the food was ready quickly. Toilets were clean. The restaurant was generally clean. The negative thing is that you can't turn directly into the Burger King parking lot from the center.

First of all, my food was over 20 minutes late, then 20 nuggets arrived that were way too greasy and soft that you thought they had been fried twice. Then came “curly fries” which were just fries that were cold and soggy and never paid 50 euros in this juice shop again. I've called 40 times and there's no answer.

This animal has no business there. You don't have to give these animals a chance through measures!! And pay more attention to hygiene. I actually enjoyed eating with you. But I hope this doesn't happen again!!

I felt sick from the chicken burger. Got the wrong sauce