Imbiß am Spielplatz in Essen

Arrived almost 3 hours late, food was cold, never again

Unfortunately, I can't rate the food or the ambiance, but I can rate the service. I used the drive-thru and had to wait about eight minutes, and then after ordering, nearly 20 minutes before anyone even came to order, let alone take the payment. Then there was also something wrong with the order, and when I placed the order, I didn't even get a hello, and when I left, I didn't even get a goodbye. Absolutely disgusting and not recommended unless you don't mind waiting a long time and being treated rudely.

On the positive side, I have to say that the food has improved. When you order something, it's freshly prepared. That wasn't always the case. The staff is always friendly and courteous. What bothers me is that when you go to the restroom, there are often junkies using something. I'm just being honest.

I used to really enjoy coming here – the quality and service were excellent. Unfortunately, that has changed significantly recently. The wait times are now very long, both at the drive-thru and in the restaurant. While the employees seem attentive and friendly, the team is clearly severely understaffed, which is having a significant impact on the process and quality. My last visit was particularly disappointing: My burger simply contained a thick, hard "lump" of lettuce – absolutely unappetizing and demonstrating a lack of control over the preparation. The entire system seems to be overloaded or poorly organized. Something urgently needs to be done here – for both the customers and the employees. Conclusion: Unfortunately, I cannot recommend this place at the moment. It's a shame, because it used to be much better.

It's terrible that it takes 20 minutes to prepare the order, the staff are very unfriendly and have poor control over the equipment.