Burger King in Essen

The place is disgusting, dirty and filthy glass walls, dirty floor, tables and toilets, just eaten there, fries were cold, burgers were lukewarm, not recommended!!!

My visit to this branch wasn't even possible that day because the employees at the drive-thru were so incompetent. This wasn't a one-time mistake; almost every visit to Burger King is like this. I wanted to order the King of the Month FROM THE POSTER (Chicken Chili Cheese), which is why I stopped there in the first place. The only response I got was "from today on only Chicken Garlic." When I pointed out there was a huge sign, they replied "only Chicken Garlic." Slightly annoyed, I said OK, I'll take that... Nothing happened for a minute, then the lady asked, "HELLO??? AND??" Since this is what almost all my visits to Burger King look like these days, I was annoyed and left without ordering. Truly unbelievable. The big M has an app where I can order AND see the prices, so I don't have to argue with employees I can barely understand. The big M is years ahead of them; unfortunately, this will be my last attempt to order there for a long time.

Worst Burger King I've ever eaten at

Only recommended if you are really hungry because the food does not really taste good

The fries were cold and soggy, undercooked, and the burger had been sitting in the display for a while and was also cold. A lot of money for poor quality. :-(

Not recommended. Ordered a double Whopper without a pickle, and everything was wrong. Forgot the mayonnaise, burger with pickles, fries in the wrong bag (fell out). Coke was warm. Unfortunately, it was a takeout, so turning around wasn't an option. Plus, you wait a long time for your order. Another bad restaurant? A rare exception?

I had to order here at night, but unfortunately I felt very nauseous afterwards and my stomach was rebelling.

Hello, I got more gastritis from this BK than love from my parents. No matter what it is, it just comes out as a liquid. Nevertheless, I keep doing it (maybe for the kick, maybe because I'm tired of life). Furthermore, every time I go, I feel like I'm in a marketplace in Kabul. All languages ​​are spoken except German. (I'm not voting for the AfD.) With the Indians who worked here during the coronavirus pandemic, at least you knew what you were getting. Now all I know is that I spend the night in the bathroom every time I've been to the BK. Just today, the employee looked at me cluelessly, as if I had explained the theory of relativity to her, when all I wanted was a straw. She then told me something in her language that sounded like sounds from Mordor. I don't know what to say anymore.

Waited 15 minutes for three standard burgers. I was the only customer. What a crowd.

It's really brave to have such an unfriendly employee there. Soon she'll be slapping our food in our faces instead of slapping it on the counter.

I had lunch here today. The service was very fast.

Very clean and food was well prepared. Service is also friendly and overall top

The employee with the glasses and the others who prepare orders are so rude and cleanliness is foreign here. Waited 15 minutes for a single burger. Never again.

Very tasty for a Burger King, but waiting time about 30 minutes after ordering

It's the same every time. 30-40 minute wait, whether you're eating there or at the drive-thru. Then you think, wow, they must be really stressed. Then you look inside, and everyone is working slower than slow and they don't care at all. I keep making the same mistake and go there.

It took 20 minutes to make a burger, the salad was already old. The burger meat was like leather. And a pigeon flew around the restaurant for 10 minutes without anyone doing anything. The pigeon even ran into the kitchen!

Not at all! Unfriendly staff, poor service! Restrooms 🚽 are dirty. The store itself isn't the cleanest either.

OK for a snack between meals...

Worst Burger King 0:30 am to wait for a burger, dirty and rude

Cola is really small, the kids meal comes with nothing and the food isn't that tasty.

Technical issues with the ordering panels and the cash register. Staff were very helpful.

Trash-filled, dirty tables, and there was still something on every table. The staff was obviously unmotivated. No, nobody needs that.

Luckily, there are still a few Burger King branches. Unfortunately, we always have to drive quite far for them. The food was good, but it actually tastes a bit better in Karnap.

Everything was great👍I'd be happy to come back anytime.

Things have improved a lot. Everything is served warm, and the quality has improved significantly. The store also seems tidier, and the staff more engaging. Unfortunately, the upper floor has remained closed for years.

Far too slow. Not enough staff. No paper in the ticket machine. I had to leave without my food due to time constraints. I had paid, of course. Very annoying. Has nothing to do with "fast" food.

Unfortunately, the employees at the checkout and in the restaurant work very slowly. They prefer to engage in private conversations and laughter among themselves rather than taking care of the customers.

The food is delicious and fresh and the service is very wonderful

Super friendly staff! I love coming here for the service! And a big compliment to the manager!

The service staff are super friendly and patient if you have questions. Orders are always spot on, and Burger King fries are still the best you'll find anywhere. The salt content is 10/10. The restaurant manager is also extremely friendly and accommodating. Best woman 🫶🏻

The wait at the drive-thru was about 7 minutes for a Coke and a burger. Way too long!

Just wanted to order and was immediately pushed away

My wife and I ordered the Big King XXL. Our burgers sat on the shelf for 15 minutes. The fries were ready 15 minutes after they were prepared. We had cold burgers and hot fries. I don't think we would have gotten them so cold if we'd ordered from home.

Not bad. My burger was delicious—exactly what I wanted.

We went to Burger King after a long absence, but unfortunately, it was a big mistake. As soon as we ordered, it became clear that something wasn't going right. Even though there were only a few customers in the store, it took over 30 minutes for us to even get our food. The three employees at the counter were more concerned with chatting than with serving food, and they seemed completely overwhelmed with the drive-thru. Communication was also difficult – at times, they spoke in a different language, making it hard to understand each other. The condition of the branch was catastrophic: Inside, there were used trays with leftover food on the tables, outside, the area was unkempt, chairs were scattered all over the place, and not a single cleanly prepared table was on display. Horrible!!! – but definitely not what you'd expect from a restaurant. The restrooms were also in a very unsanitary state: no soap, no towels, the fan was broken, and overall, dirty. The food itself was the next disappointment: cold fries, poorly prepared burgers – nothing compared to what you used to get at Burger King. When you wait fifteen minutes for ready food that's been sitting around for a while, the result can't be good. Bottom line: This was our last visit to Burger King. A huge disappointment in every respect.

It's terrible that it takes 20 minutes to prepare the order, the staff are very unfriendly and have trouble using the equipment.

No more quick meals... Sad. When ordering by car, always pay attention to what's on it. Kinder Garden

Friendly, nice music. Fast service.

Never again i odered a menu and some extra chicken nuggets and the order came missing the chicken nuggets the food was cold and soggy i called to let them know my order was missing something they said they were going to deliver and it never came i tried calling again and noone answers.

I ordered through the app, and no fries came with it. I've called them several times to clarify, but they don't answer.

So far so good 👍 Food very good 👍

I thought all Burger Kings in Germany offered the same thing? That's not the case in Essen.

Avoid this store at all costs❗️ Iced tea tastes of sweat and sulfur! Just as smelly as it tastes❗️This has now been handed over to the Essen Health Department❗️ Burger King support remains silent❗️If your health is important, avoid this store❗️ Update: Burger King still declines to comment on the case from June 22nd to June 26th❗️

What can I say? Just a BK, like all BKs. The burgers are OK, but the service was extremely slow this time; only one lady was working all the counters and one person in the kitchen. It took a really long time. For me, the ambiance of all BKs is outdated and needs a refresh.

It was very dirty. The tables weren't wiped down, and the floor was dirty. Even though it was late, the restaurant should have been kept at a certain level of cleanliness.

The restaurant is a dream of ripped seat cushions and greasy tables; the upper floor is closed in ages, and the wait time is usually longer than average. You could eat off the floor, not because it's that clean, but at least there's enough food lying around.

The burger was almost as usual, except the pickles were more acidic than usual. The service? Preparation took too long, even though only one order had been "in preparation" before.

I order something and get something completely different. Furthermore, the employees' German skills are very poor. It's almost impossible to communicate with them. Unfortunately, I have to give one star because 0 stars doesn't work.

Worst Burger King location I know. Food is inedible, employees aren't properly trained. The place is dirty, and various products are constantly out of stock. The restrooms are in disrepair. The parking lot operator rips people off with parking tickets. Stay away; you'll save yourself health problems, a bad mood, and a parking ticket.

Absolute disaster, 4 cars in front of me, 10 minutes, after the cash register waiting in two lines (4 cars), another 15 minutes, that's not acceptable.

For a drive in very long waiting time

The annoying issue here has been the service for years, here it takes time to get full

Parking location good. Prices ok. Staff very loud and slow. There's a lot of progress.

Ages until you get your order, already waited 20 minutes for 2 burgers

Well first of all it takes way too long and then you get an unfriendly welcome from the man at the counter who also shouts at the poor employees because I asked them something so that was my last visit to this Burger King

slow service. Staff is talking and chilling with each other .

You wait more than 30 minutes for a burger here!!! And the burgers are still cold

Please close this place, please! And what's wrong with the cashier (May 28, 2025 at 8:00 PM)? Why is he so aggressive towards customers? After waiting 55(!!!!!) minutes, the burger finally arrived. Then it was completely wrong. After complaining 4(!!!) times (because it was wrong every time), I gave up.

It's not the food... It's the staff. You feel like you're eating at a disco. The music is turned up to full volume, you can barely hear your own voice, let alone when the server calls your number, which means they have to call it three times before you hear anything. Or parents call their children... This place is absolutely unacceptable. I want to eat in peace and not have to yell at the person sitting opposite me like I'm having an argument. This is just not acceptable...

Worst Burger King Visit – Never Again I just had by far my worst experience at Burger King, and that only applies to this branch. I've never encountered such a miserable experience. We were at the drive-thru window, where it took 10-15 minutes for our order to even be taken. Immediately afterward, payment was requested, but we didn't receive a receipt. Then the real madness began: My girlfriend and I waited at the window for almost 30 minutes without any response or explanation. In the meantime, new guests who had just arrived at the restaurant were served immediately, while we were simply ignored. The line behind us grew longer and longer. And what was it? Just two small plant-based burgers. One of them was paid for using the Burger King loyalty points promotion, so a total of only €2.90, which was still too much for nothing. After this endless wait, with no communication, apology, or any form of customer service, we left angry and disappointed without receiving our food. Our time was simply too precious. Conclusion: This branch failed completely; never again. Our trust in this Burger King location has been completely destroyed.

Waste of time here they work on empty batteries hire more staff otherwise it's over with Burger King at the drive you wait 40 minutes until then the food is cold and the customer starves

I don't know if the staff were different today than before, but this time they were much friendlier, and the burgers were better (and tastier, too). It was usually just a slapdash, but this time it was very good.

Waited almost an hour for the food. Hardly any staff there and that on the weekend

20 minutes for 2 cheeseburgers burger king just get more employees what's going on with you drive in 20 minutes and I'm still waiting

Slight communication difficulties at the drive-thru. I got exactly what I ordered.

Waited for an order for 25 minutes with 5 visitors in the establishment

Despite the long queue, there was only one service person at the checkout and the toilets were extremely unclean. Edit: unfortunately nothing has changed. Very long queue at the checkout, lots of people in the kitchen but not enough in the service area. After the notice, a second cash register was opened. Edit: even after 6 years nothing has changed here.

According to the maps it should still be open and we won't be allowed in before then

Slowest BK I've ever been to. Waited 25 minutes for our order. Special requests for burgers (ordered without onions or extra sauce at the terminal) were ignored. Out of 5 burgers, 4 were wrong. One burger (without tomatoes) had tomatoes on it, but after the complaint it was simply repackaged again with more rocket so that it wasn't noticeable. Vegetarian cheeseburgers should have extra ketchup and mustard on them. There was none of the sauce on it at all. An extra mozzarella patty was ordered for another burger. That was missing and was added as a “shoe sole”. Of course the burgers were already cold in the meantime. This Burger King will not be approached again.

When you watch the men and women (or boys and girls) working at the counter, I literally fall asleep. Are all student internships done here on Saturday evenings or what's wrong? Nobody is committed and everyone is walking around incredibly sluggishly. We had to wait 20 minutes for 2 ice creams. It's an absolute tragedy how bad the work ethic is here. Well, the main thing is cheap employees.

Long waits and low/small tables all look like children's tables.

War mal wieder gut gewesen. Gehe bestimmt nochmal da hin. 👍

The first time I entered this store it was pure disappointment or the workers at the pass in front of me didn't know what to give and what to do, we had to wait an hour, there were just people and we waited so long, the staff didn't know anything, all the orders they made came The first time I entered this store it was pure disappointment or the workers at the front didn't know what to give and what to do, we had to wait an hour, there were only people and we waited so long, the staff knows nothing, all the orders they made came back or people with I wonder how the staff still lives in there and listens to everything afterwards and the food we pay for 🤮🤮🤮🤮🤮🤮🤮🤮

Fries lukewarm. A service employee can help you sole your shoes while walking. This resulted in many annoyed customers who had to wait too long for their food.

Unfortunately, orders always take an extremely long time. Apparently it is not pre-produced. It seems that either there are always too few staff planned or shift managers are not qualified to plan sensibly depending on the situation or to hold the staff accountable for working properly.

Despite payment, the order no longer appeared on the screen. According to staff it would no longer be in the program. Then you still put together the meal using the receipt, but the onion rings were missing from a burger. I first had to show the guy what was missing using a poster because he didn't understand a word. Then we actually had to wait forever for the burger... to find out that they had the wrong burger, which was already cold and had already been through several hands... slapped two onion rings on it and wrapped it back in the paper. Unbelievable. To the restaurant itself...ants under the table...and not really clean. Not recommended!!!!

Waiting time was halfway. But since when do onions belong on a Bacon King?!? It wasn't an accident either, as I ordered 2 pieces and both are full of them. It doesn't work at all. By the way, I hate onions...

Incredibly bad service at drive-thru. You wait forever until someone is on the intercom. You are greeted with hello! Where are the service times?

Unfortunately everything takes a long time.

The food was almost cold. The fast food restaurant is dirty and there are ants running on the walls.

When I arrived very hungry and I started drinking the Cola, the Coca Cola smelled extremely like mold. I don't think that's okay. The health department should take a look.

Catastrophic! Once again I have waited over 30 minutes for my food!!!! The iced tea I ordered smelled extremely like armpits?! Did it taste like that too?!!! The burgers caused catastrophic indigestion!

Dear Burger King Customer Service, I am writing to express my disappointment following a recent visit to one of your locations. Unfortunately, my experience was far from satisfactory due to a combination of extremely slow service and poorly functioning self-ordering screens. Firstly, the service was incredibly slow. I waited an unreasonable amount of time for a simple order, despite the store not being particularly busy. The staff appeared disorganized and inattentive, which only added to the frustration. Secondly, the self-service ordering screens were a major letdown. The interface was unresponsive, confusing to navigate, and overall frustrating to use. What should have made the ordering process faster actually made it significantly worse. As a regular customer who generally enjoys your food, this experience was disappointing and does not reflect the level of quality I’ve come to expect from Burger King. I hope you take this feedback seriously and work on improving both the service and technology in your stores.

Burger King. Es gibt besseres es gibt schlechteres

Dear team, I would like to complain about my last visit to your branch. Unfortunately, my experience was anything but satisfactory. The employee Salma (as you could tell from her name tag) was very unfriendly and seemed generally unengaged. First, my order was mistakenly filled as "takeout" even though I had clearly stated that I wanted to eat in. When I pointed out to her that I had ordered to eat here, she got snarky and claimed I never said that - which is definitely not the truth. I found this behavior extremely disrespectful and unprofessional. In addition, the food was of poor quality: the fries were cold, the chili cheese sauce was not only cold but already hard, the burger was missing bacon and it was no longer hot either. In addition, the ice cream that was ordered was not initially given. I had to point this out to the employee twice, and even then she acted annoyed instead of politely apologizing. What I also noticed was unpleasant: the employee was only friendly towards male customers, which I found to be very inappropriate. I hope you take this feedback seriously and take appropriate action to avoid such situations in the future. Best regards

Mc Drive employee 👎👎👎 because of language

It's a shame for the Burger King chain, I liked being at Burger King as a child, they should fire the entire team and rebuild it with a completely new team.

Everything paletti and how happy again

Waited almost 20 minutes for my order even though there were only 3 guests there besides me. The burgers were already ready on display, but the orders were not processed. Employees seem totally overwhelmed

SUCH A DOWN STORE!! Staff who hardly speak German and very unfriendly!! I'd rather not start with hygiene!!! This should be checked!

Wait times are unbelievable… not recommended. System catering without a system. Really a shame. Food was almost cold after waiting almost 30 minutes.. Never again !!

Tried to order twice at the terminal without success, both times there was a technical error. Then we went to the checkout, after waiting 10 minutes, the employee said we couldn't order anything at the checkout.

Top top top I am very satisfied and full of it

Been on the drive for 40 minutes The employees barely understand you, you have to shout to understand what you want I waited 40 minutes for my order and couldn't drive back because there were other cars behind me

I ordered through Lieferando and haven't received my delivery. I advise against ordering from them in the evening.

You can do it, but you don't have to

Lots of parking spaces available. Friendly staff

The slowest restaurant ever No enough stuff!!! I don’t know why the management doesn’t hire people!

The churros weren't what we were hoping for. The churros with baklava were more like soft pancakes, and the few cookies sprinkled on top had nothing to do with baklava.

Very tasty food and fast, good service. I can only recommend it.