McDonald's in Essen

This is the most disgusting store I've ever seen. I bet if a manager from the US saw this, the lights would be out within minutes. The floor in this store is sticky, as if it had never been mopped. The service is lame and not particularly friendly. This store is a disgrace to the chain!

Service is so slow and you don't give me a receipt

Ordered at 2:48 p.m., screen shows pick-up at 2:54 p.m. but that's a lie, it's called out by the employee, so there's nothing on the screen.

Services are a top priority here.

The employee was talking to a customer and they shook hands, and the employee used the same hands to make burgers and fries. Shameful

Very poor service, unfriendly. They make you feel unwelcome. The food is cold, somehow. These MCs need help! Every employee is tired of working. Find what suits you and give the people what they pay for.

The worst McDonald's I've ever been to. The cola tastes like dyed mineral water. The tables are dirty, the floor is sticky, there's hair in the hamburger. I made an order and now I have to check it again to make sure they put everything in. Horrible.

Very clean and tidy. The food was very good. A bit pricey. Almost €3 for a small soda.

I went there quickly after the festival and was served professionally, quickly and friendly.

Very unfriendly staff....just throwing the change on the counter and then shouting 😡 NOT ACCEPTABLE!!!

Sticky floor Defective EC machine at the self-service counter Dozens of flies throughout the restaurant Toilets covered in shit Cleaner on-site but prefers to sit in the seats Unfortunately, less than one star is not possible Will be reported digitally to the health department today

This McDonald's is always overcrowded and sometimes there are people sitting there who don't order anything but the employees don't do anything about it. No wonder there are no seats. If I order then I want to sit down.

Foods full of unhealthy oils and fats.

The filthiest McDonald's I've ever been to. The staff is extremely bored and unfriendly. The wait for the "fast" food takes forever. The seating is in poor condition, if not already dirty from the previous customer. One can only hope the kitchen is more hygienic.

If I can give less than 1 star, I'll do it!! Not professional, I waited for an hour, my number wasn't shown on the TV!! And then every time they say "not yet" - the organization is very poor! I'm a quality manager, and I understand exactly what customer satisfaction means, but what they're doing here is chaos...

I'm really disappointed with the service behind the counter. It feels like they either don't know what they're doing, or they just don't want to do it. Better not to come back.

Everything was fine. Self-service and a number for delivery to the table. Baearo order. Only the bathrooms, where there's a long wait and they're for one person. So there's a long wait depending on the time.

On the positive side, I have to say that the food has improved. When you order something, it's freshly prepared. That wasn't always the case. The staff is always friendly and courteous. What bothers me is that when you go to the restroom, there are often junkies using something. I'm just being honest.

It's getting worse and worse. Like everywhere in Germany! As soon as my children came to Germany, they immediately stopped eating McDonald's products. Even in poor countries like Russia, Moldova, and Ukraine, McDonald's tastes so much better! In Germany, there are frozen nuggets lying around everywhere, as if they had just been taken out of the freezer, put in the microwave, and taken out again a minute earlier! 20% Coke - the rest is ice! 🧊 The ice is disgusting! Powder, sugar, and crushed ice 😳. Garbage in the toilet. Garbage on the tables. There's nowhere to put garbage or trays. People bring their children there and poison them out of ignorance! The Germans, as always, are happy with everything and keep quiet because they don't take their children to such filth 😂👍 Thanks, Merkel!

I wish an administrator or the store manager would read this comment. Unfortunately, this store often forgets something when ordering takeout. Once, I was even given a half-eaten nugget and wrapped it up. The food is often prepared very carelessly—everything falls apart or is poorly packaged. The employees don't wear gloves and are unfriendly. It's a shame you can't give it 0 stars.

We like going to McPrünte branches because you know the service will be good. Today was unfortunately disappointing. Even though it was quiet, things were forgotten. The child's Happy Meal was missing mayo with the fries, and the gift was also forgotten. The caramel flavor was forgotten in my wife's caramel macchiato. Furthermore, the upstairs area looked very unkempt today. Even though it was quiet, as mentioned, the trash was piled high and the tables were dirty.

The atmosphere was rather chilly, the food was unfortunately lukewarm, and special requests took forever. Friendliness could be significantly improved.

I ordered two Chicken Big Macs at McDonald's today. When I walked in, there was an animal sitting on one of the seats, which gave me an unhygienic impression, and one Chicken Big Mac had the wrong topping. I didn't think my visit was great today and will avoid the branch for now.

Just eat mushy food and charge so much for it. You should also change the images on your discs if you don't generally offer them at MCS. It just doesn't taste like anything.

A store that rips off customers. There are currently games available in happy meal. Every other branch manages to remove the unavailable ones from the system, except this one. So now I've spent money on a game that I didn't want at all. If I had known this beforehand, I wouldn't have ordered in the first place. The main thing is that you can fool the customer 🤬🤬🤬

Unfortunately, I received an incorrect expired McFlurry, which an employee did not want to exchange or correct.

There were problems when paying and when we got home we noticed that the sauces we ordered were missing. We had to go back to get them. The staff was rude and took our receipt without explanation. The €0.50 coupon I received didn't work - due to technical problems, according to staff. Overall very disappointing.

Very dirty McDonalds and Employees still messed up orders and requests for several customers. We only got the burgers lukewarm.

Unfortunately, the branch looks unclean and also smells bad. The drinks are already filled on a shelf and are added to the order as needed and that's how it tastes, stale. What was unusual for me was someone asking for money for a toilet… in a fast food restaurant. Sorry, doesn't work at all...

Kicked out for no reason and disrespected and started making threats

This McDonald's is very central, but was maximum dirty!!! Everywhere the seating was full of ketchup and leftover mayonnaise was just disgusting! Please pay more attention to the hygiene rules!!!

Review of a visit to McDonald's on Kettwiger Straße in Essen I visited this McDonald's branch today and unfortunately I was very disappointed with the service. The main reason was the absolutely unfriendly and dismissive behavior of the employees, especially those who hand out the orders. It seemed like they weren't serving people, but rather someone who was bothering them. I had ordered a Happy Meal for my child, but it was handed over in a disastrous condition: the box was open, the fries were upside down and their grease had smeared the entire contents of the box. Even the toy intended for a child was completely greasy. The ice cream and juice were simply placed next to it, without a bag or other packaging. Even though the restaurant was almost empty, I had to wait about 7 minutes for my order - and that was just one Happy Meal. A very unpleasant experience, absolutely not up to the standard you would expect from McDonald's. I definitely cannot recommend this branch. I hope that management becomes aware of the service quality and takes appropriate action.

Thank you very much for the super friendly instructions on how to order. The employee was very patient with me and explained everything. Great service, super friendly employees, the branch can only be recommended.

Many thanks to Mrs Fattah, very pleasant atmosphere and good service

I waited too long to be served. I was alone in line and the cashier simply wasn't there to take my order. They saw me, but it took a long time to get to the counter. Disgusting work. The coffee is disgusting, I had a latte and it was bitter like piss, not recommended.

Yes definitely. It's clean, and delicious. The toilets are also, very good. The best place to sit is upstairs. Lots going on. The carts are cleaned regularly so that you can always take away tablets. The staff is super nice, nothing to complain about. The children's corner upstairs is great. The little ones can really let off steam there. There is also an elevator. I think it's great, for wheelchair users, and a toilet too. I can recommend it very well. Always my pleasure.

Very good pickup, but very bad seating situation

Visit on February 28, 2025 (around 7 p.m.) After a few minutes, the staff said the order was ready to be picked up - but it wasn't. I don't understand why they do this too early because it causes the number to disappear from the screen, which is just confusing. The half-packaged order then sat on the counter at the front for another 10 minutes to cool down, so unfortunately my food was already cold. In addition, the burgers were mixed up and the gentleman with the glasses, instead of just looking inside, started rummaging around in the bags again - you lose your appetite just looking at them. But they just said that's how they always do it. 😆 And the blonde lady should have lost her job long ago for saying things to customers like: “Can’t you count?” or “Okay, then just go.”

Just ordered a big morning egg sandwich, but only got a to go regular egg McMuffin, which is cheaper and I just had one ten minutes earlier. Really annoying. Please teach your chef

very bad service and tasteless burger, not only that, we ordered two strawberry cocktails, they gave us vanilla cocktails, when we asked for a change they started treating us with contempt, they abruptly took the cocktails away from us and threw new ones in without saying a word

Everything so cold, even the pie ...without straws and tissue

We ordered an order and they didn't put two chikenburgers in it.

Food is on the rise, especially from visitors from outside who experience how well they are looked after here

+ Food was fine, toilets were clean - They forgot to add an item we ordered +++ The McDonald’s employee who gave us codes from the Christmas monopoly event thing he found: thank you sir! We had a blast :D

I am very disappointed with my last visit to McDonald's. Unfortunately I had a problem because the device I ordered was defective. When I asked for help, the two employees just laughed, were rude and said they couldn't do anything. To my annoyance, the points I had collected with my app had simply disappeared. When I asked to speak to a manager it was ignored - no one came to help me. I wouldn't have expected such behavior at McDonald's. I hope you take this incident seriously and take steps to avoid similar experiences in the future.

One of the worst McDonald's I've been to. Royal TS disgusting. Double cheeseburger okay. Fries disastrous. Service was nice but two orders were wrong

A prime location in the heart of Essen

Ordering with the app and at the order terminal was a bit tricky and I had to do it three times, probably because I was just too stupid for it. But it worked. The food was ready quickly and looked appetizing too. Was very tasty! Older staff at the checkout are warm and nice, very commendable. The ambience was ok, but unfortunately the other customers were less so. Lots of loud, disrespectful, young customers. There was also a conspicuous guy who told everyone out loud about his financial problems and his drug past without being asked, not unfriendly, but do you want that as a guest? Well, it just has a big city feel. I wouldn't go here late at night...

Here is a possible review: --- It was ok, but a bit unusual: I didn't get a straw for my cola as they apparently only serve milkshakes with it. I think it's a shame because it makes drinking from the cup less pleasant. A small service detail that could certainly be improved. Maybe a cost-cutting measure, but there should be a straw in it. Otherwise everything was okay

The quality of the food on offer is very good. What stands out in my opinion about this McDonald's is the friendliness of the staff. I have rarely met such a friendly staff. It was fun to eat there.

The service was very friendly, had patience with two grandmas, thank you.

My granddaughter wanted to go there, crowded. I don't understand, no food for me

Fast food always pleases people honestly 👍🏻

It's pretty quick and pretty clean. Most of the time nothing is forgotten

I tried to place the order at the terminal (with the app, coupons). Everything didn't work out. Terminals didn't work at all. Then I stood in line at the checkout for 10 minutes until the stupid employee got an order. Afterwards, when I wanted to order from him with coupons, he told me it wasn't possible. Great…. I went home very full. Please do not hire such an employee. Everything happened at 3:35 pm on 8/16/25 Not recommended👎👎👎

Unbelievably disgusting!! I felt sick and couldn't eat. Over 10,- thrown out the window! I have never seen anything like this anywhere in Germany, like here on Kettwiger Str., near Marktkirche. And if you're thirsty and just want to drink water, you have to pay €4!!! pay! €4 for water from a plastic bottle, for which I pay 15 cents at a discount store. I'm currently in the process of addressing these grievances with a TV station to show people what it really looks like.

Super tasty. The food was fresh and hot, the drinks were quite carbonated and it was clean. There's nothing to complain about. A branch in Hamburg can take a leaf out of this.

I won't go there often anymore, it's become way too expensive. I can eat better there for the money.

It was the worst Mc crispy I've ever had in Mc Donald! It was a bit cold, it wasn't cook enough, wasn't fresh or the crispy taste, I do eat lot of Mc crispy! This Mc Donald I won't ever go for Mc crispy again, terrible

Unfortunately very dirty. Staff was nice to me. Even gave me a tip for vouchers, thank you for that! Food was almost warm. Could have been even fresher.

You can't afford a cleaning lady at 11:30 in the morning, or why were most of the tables so dirty?

Very often there is too much rubbish on the 1st floor due to many students.

Thank to god, at 9:00 a.m. on Sunday, it was posible to buy coffe and croissant ONLY at this McDonald in whole city centre of the 9th biggest German city. Everythig else closeeed. Crazyyyy :Ddddd

Food was cold and soggy, table service signs were apparently not posted on purpose. The upper floor was completely filled with empty trays, even though there was very little activity. Every table and seat smeared with sauce. I pointed this out to the employee at the counter when I handed over my tray because there was no room anywhere else. ignored my criticism and was then insulted from the kitchen while the boss was present. The health department should clean up here

Waited half an hour for missing food and nasty things

I'm just in a good mood Best ever

I wanted to complain I'm sitting at the table and I order my food and an employee comes with a sour face and says why I ordered to the table, unfortunately I have to pick it up myself. Very rude person. No idea, what should I say about that? I'll eat here again😡😡😡😡😡😡😡😡😡😡

The management is unfriendly, was on site today July 16, 24 at 4:20 p.m., couldn't change my order, the salespeople were very nice, will never come back...

Hamburgers may be good, but fries are not good at all

never load hundheim again into my mcflurry was purely geyurrgurrted

Every time I have an appointment in the city, I eat there. So far I haven't had anything to complain about there. On June 13th, 24 I ate a double cheeseburger there. It was really tasty. Unfortunately, I didn't immediately find the Happy Milkshake Vanilla in the terminal, because it's just called Milkshake. The staff has always been friendly so far.

The service was fine. The food was dry and cold unfortunately. Unfortunately, the plant nuggest didn't taste good at all. The floor of the upper floor was so sticky everywhere that it was uncomfortable to walk on. Pretty disgusting.

Really nice Mccess over 2 floors with very nice seating and a play area for children. The staff was also very nice and the food was just delicious :D

My McFlurry was disintegrated when it arrived...very uncoordinated everything...

A good place! There is a platform for Children. And outdoor seating. Not very busy during the working day.

The service is terrible. We came with the children and heard a lot of negative things: we had to check the order and ask for a drink. They didn't put toys in the Happy Meal, didn't give napkins, and the tables were dirty. The staff seem to be waiting for customers to leave so they can go home quicker. There are set opening times when visitors come!!

The store doesn't work at all. First you get a McFlurry in a 0.25l drinking cup instead of the normal cup without comment, then you are immediately "chased out" from the upper floor. Downstairs, homeless people regularly run to the tray boxes and rummage around for leftover food, and guests are also begged. Finally, more than half an hour before closing time, the young employee asked me to get up if I didn't order anything else because she wanted to put the chairs on the tables. THIS is not how you treat paying customers! In any case, I won't be visiting the restaurant again in the future.

I really don't have to, I really enjoyed going there with my grandchildren and children

Nice MC Donald's branch located in the middle of the city of Essen. I got a Royal TS with double beef patti instead of the Big Mac I ordered, but it was super tasty 😋. Now I have a new favorite 🍔 burger.

It's very dirty, no one cleans it up. The staff is unfriendly and very slow.

Nice, there is a toilet and other seating options upstairs.

Just ordered two large menus (first time in this branch).. arrived home and saw that a Hamburger Royal TS was missing. Excellent.

Extremely bad service attitude, highly not recommended

No toilet. They didn’t give me a tube to my neck. The shake itself is bad

Today I visited McDonald's and was impressed! The service was at the highest level, the team was friendly and the atmosphere was pleasant. Everything was very tasty and I was pleasantly surprised by the cleanliness of the place. I recommend it to everyone!

I waited over 20 minutes for my order, then I gave up waiting.. on the weekend it's really overcrowded, the entrance area is not inviting at all.. I wouldn't go there again, I'd rather go to a nearby cafe like this Café Barcelona. It takes 10 minutes for the food to arrive, but it tastes very good..

McDonald's. Unfortunately a very unfriendly employee, everything else as usual.

We ordered a milkshake with our meal, which smelled and tasted absolutely rotten. After we pointed this out to the employees, we got a new one, but it smelled exactly like the first one and we had to throw both of them away. You should probably think about cleaning the machine.

I understand that advertising is not true. But this cheese dip is an absolute joke. A small dollop of cheese in the bowl and filled to the top when advertising. It was difficult just to squeeze the burger into this drop. When asked, they said that they didn't fill the bowl completely. But so little understanding is really a disgrace.

Got my food cold Quarreling staff, Something needs to be done about the toilets

The McSundae's texture was terrible. It was "icy". The rest of the food was fine.

The upper area is not clean and there is rubbish everywhere Unfortunately the food isn't really hot Fries limp

Unfriendly service, there was no milk shake because the staff was too lazy to make one. When speaking to the customer you should maintain eye contact. There is clearly a lack of staff training here. The food was absolutely rubbish. It was swept between our legs while we were eating. Everything was dirty. The staff were good at playing with their cell phones.

I was just there very bad service. Charged us more we meant 2 ice creams and she gave 4 pieces and charged bad service

It's very dirty everywhere, the floor is sticky. Juice was spilled on the stairs and no one cleaned it up the whole time. People jumped 2-3 steps with food. We had to eat at a dirty table in the middle of a mountain of dirty packages. Some of your customers should write to the hygiene department. At the checkout, the cashier spoke so rudely that my child was shocked. I have never experienced anything like this in any McDonald's in any country. And that's how she talks to all the customers. Have pity on her and release her because she is clearly suffering. A shocking surprise from the first to the last second. You have to try really hard to annoy customers like that.

One of the few McDonald's branches that (unfortunately) cannot be recommended. You order at the terminal with special requests (no salad, for example) - what do you get? A burger with salad. A complaint is pointless - "I ordered that!" It's well known that things are a bit strange in the branch here, I canceled the salad because it was simply wilted. Instead of taking it off the burger you can leave it out. Same today, yellow to mushy lettuce? No thanks. In addition, you are “scrutinized” by the employees. First you order, then you wait. If you are the only customer waiting, you will be inspected closely; you will notice the stares from top to bottom, especially if they are anything but inconspicuous. But the question "What can it be" is unbeatable - mind you, I was the only customer in the restaurant waving the "card payment receipt" and the receipt. In the future it would be better to go to Limbecker Platz or the main train station, as it is more crowded there but you are spared the above mentioned!

Stop Macces. Disgusting fast food in a greasy shop. You could clean the floor/tables every now and then. Extremely unappetizing. In addition, unfriendly staff and a long wart time. You don't need it.

For €9.99 a McChicken, a 6-pack of nuggets, two ketchups, a large Fanta and a large fries is a relatively good deal. However, the fries were manageable and lukewarm! It's actually a shame to raise prices and reduce energy costs at the same time is very controversial. What do we as consumers pay more for in almost all areas? For the increased energy costs when I can no longer sell hot food almost anywhere? And McDonalds is not an isolated case? Best regards Branko.majstorovic

We were there for lunch today and had a cappuccino with oat milk. The cappuccino was inedible, I threw it away shortly afterwards and it's been a real stomach ache ever since!

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