McDonald's in Essen

I placed an order today and was pleased with the quick delivery.

After a doctor's appointment with my seriously ill mother, we quickly went through the McDonald's Drive-In. We were asked to park in the waiting lane because our order would take a while. After 10 minutes, a very nice lady came and brought our food to our car. So far, so normal. I started to check the delivery for completeness when another McDonald's employee, with a cigarette in his mouth, told me I wasn't allowed to eat there and to move on. I told him I was going to drive on right away but wanted to check my order first. His response: "Get out of here." I told him I was still checking my food. He then said: "Get out of here, or I'll punch you in the face..." So, out of consideration for my mother, I drove off. Is this how McDonald's treats its customers these days? 1 star and no more visits to McDonald's Essen-Steele.

I was there recently. Every now and then I get a Big Mac with double fries, mayo, and a Coke.

The service here was flawless. Unfortunately, my burger wasn't hot enough.

Over 30 minutes of waiting time... The staff is overwhelmed and reacts irritably to every customer. The fries sit under the warmer for a long time, making them more sticky than usual...

I'd say the quality of the food is as good as any other McDonald's. The employees have always been very friendly and courteous. What really annoys me is that every time you order online for delivery, no matter which delivery service you use, the toy is always missing from your Happy Meal. It seems like a tactic to me! It's not exactly great to have a disappointed child when part of their order is missing.

It has become far too expensive.

I placed an order at the drive-thru and took it home. When I got there, my burger was missing. I had a fit of rage and wrote a complaint email for the first time. I received an immediate response, an apology, and compensation. We even discussed it again in the store when I redeemed the order. And that's service, insight, and compensation. I was thrilled because I hadn't expected it. So, looking back, all I can say is, communication is everything. Thank you, and see you next time.

We only order ice for kids who love the atmosphere

1. Eating at the restaurant: The wait times here are catastrophic, often exceeding 30 minutes. The parking lot is a complete disaster. The drive-thru line clogs the entire parking lot, so that once you arrive, you sometimes can't leave for 20 minutes. 2. Delivery via Lieferando Ordered twice, once the order was completely wrong. After clarification via Lieferando, the money was refunded, but new or correct food still didn't arrive. The second time, two Happy Meals were missing (sorry, you have to see that). Several calls were unsuccessful, and after two hours (!!), someone was at the door. And, as expected, the burgers were wrong! Stay away from this McDonald's!

The food is very tasty but the staff are very strange and disrespectful

I waited almost 25 minutes for the food, the food was sticky and dirty, and just a few hours later, my stomach and my son's were rebelling. I'd say it was due to the severe lack of hygiene. Sad.

I'm appalled. Everyone in the kitchen wasn't wearing gloves. A young man with long hair was at the front. He kept pushing his quiff out of his face with his half-length hair and then touching the fries with his fingers. Absolutely unacceptable. Hygiene is zero.

Subject: Fast Food? Unfortunately, more like Fail Food Dear McDonald's Team, I hope this message reaches you in a good mood – because mine unfortunately disappeared after my visit to the McDrive today. And I was really looking forward to it! I placed my order online so it would be quick – you know how it is: some fries, a burger or two, a cold drink, and then off home to enjoy. Unfortunately, my meal ended up being more of a culinary mystery. Let's start with the most innocuous: The fries were... let's say, raw, with potential. Almost as if they had only briefly seen the fryer and then decided to stay crispy. But okay, that would have been bearable – if there hadn't been a hair hidden in them, which obviously doesn't belong in the product description. Then I count the burgers – one is missing. Maybe it was shy? Or got lost on the way to the bag? I don't know, but my stomach definitely missed it. The Coke – without carbonation. It really was more "la" than "cola." No fizz, no sparkle, just a sad, sweet something. And last but not least: After only a 10-minute drive home, the entire meal was already cold – and not in the "fresh salad" sense, but more like "stolen from the fridge." I didn't realize I'd ordered a picnic at the North Pole instead of fast food. I'm not just writing this to let off steam (although, to be honest, that's quite good), but because I believe you can do better – and actually do better. Maybe something slips through the cracks now and then, but so many things at once? That was almost a menu full of mishaps. I would be very happy if you would look into this – and, if possible, find some small compensation for my "adventure meal." Sincerely (but slightly disappointed) regards

Now, honestly, whoever "slapped" the cheeseburgers together today, July 25, 2025, between 8:45 PM and 9:15 PM, please quit! You're getting bad reviews for that. Now do something! Get rid of this person! More mustard and ketchup in the wrapper than on the burger, slapped together crookedly and crookedly, half the cheese slice in the wrapper, not on the burger. I just don't understand it. A few weeks ago, at lunch, I had the best cheeseburgers from you... If you can't do anything, you have to go!

Everything was fine, I went to the counter on the third day. It was quick, everyone was friendly, great!

I've driven through McDrive several times. Except for one employee, everyone was always very friendly. However, occasionally something was missing from my order. It seems the system is... a shame.

Yesterday at the checkout I noticed that the man with the braid (presumably the boss) was treating his employees so disrespectfully. As a customer I was totally shocked, and he wasn't particularly friendly to me either when I wanted to pay.

Hygiene isn't a priority here. Plus, they apparently already have to check the burgers. Since something's always missing, I always check the bag, but at home I noticed that there's no patty in the burger! How that could happen remains a mystery! Simply unbelievable.

Super nice and the service very fast

Steele Eats I was really disappointed with my last visit to McDonald's. The food was poorly prepared – the fries were soggy and cold, and the burger looked like it had just been thrown together. The wait time was surprisingly long despite the small number of customers, and the staff seemed annoyed and unmotivated. The restaurant's cleanliness also left a lot to be desired: napkins and food scraps were lying around everywhere, and the tables were dirty. For a well-known fast-food chain like McDonald's, this is simply unacceptable. I don't expect Michelin-starred cuisine, but at least fresh, hot food and a reasonably friendly atmosphere. Unfortunately, that wasn't the case here. I'll think twice about going there again in the future.

Bad service, unfriendly staff, they touch everything without gloves, even the hamburger patties. The staff scratched their butts and assembled everything without washing their hands, in my case! And they handled my hamburgers completely crookedly, simply throwing them into the box so that everything fell out! It's like having food thrown at your feet, completely disrespectful in my opinion, especially given the steakhouse prices!

This branch is another disaster... Waited 25 minutes and asked when the food would arrive. They forgot about it, and they wanted to give me an apple turnover as an apology. Requesting a refund is completely unacceptable...with 6-7 people waiting in line, and you can resole everyone's shoes as they walk by... Not to mention the dirty tables, but unfortunately, the hygiene standards there are completely lacking, but unfortunately, that's always the case there.

We were just in the branch. This review is a thank you to the kind older employee who looked after my daughter when she got her hand caught in the door to the outside area. McDonald's is lucky to have such an employee. Courteous, friendly, and helpful. Employees like that are great, because they make you leave the restaurant at the Golden Arch with a golden smile!

Great store after the renovation!

Tasty and warm food, but recently I ordered only one ice cream, waited 40 minutes! They simply forgot about my order!!! But after a couple of attempts to tell the employees about my forgotten order, the employees finally responded appropriately! There was another case when they brought me someone else's order! But I returned this order and the employees also responded appropriately! The place is good and the food is tasty, but the inattentiveness of the employees is a little annoying, I understand that a large influx of customers and a shortage of employees is hard work, but as a customer I can't help but pay attention to this Overall, a good McDonald's, but there are a couple of nuances!

I placed a takeout order today for three McMenu's and Mac Flurry. They ended up placing the order without drinks (even though they were included) and without Mac Flurry. I didn't notice until I got home.

Waiting time more than 20 minutes... Pomes warm - Burger 🍔 cold...

Poorly organized, waiting time at the checkout more than 15 minutes, cleanliness also leaves a lot to be desired

Good day, We picked up our order today and discovered at home that a burger was missing - namely the Double Royal Cheese. We were very disappointed as we ordered for the whole family.

Dirt I swear I've been waiting for my food in Bochum for an hour. Mcs is more familiar

You can't rate the food because it didn't come... After an hour there was still no food in sight. During that time the same song was played at least 3 times on the 70. You couldn't imagine anything better on a sunny day than spending your time in a gray McDonald's...

I just got the rancidest mcplant nuggets possible. Unfortunately it was only discovered after I got home. The nuggets were so hard you couldn't even chew them. They were simply warmed up to hide the fact that they were probably old. Horrible!

Disabled accessible toilet. Otherwise, as always at McDonalds.

Were there today, very friendly and helpful staff. We'd love to come back. Great team

Super friendly and helpful. Clean and toilet too. Very child friendly

I ordered a veggie burger there several times and always got it with meat. I'm then played for a fool by the staff.

I got meat 4 times even though vegetarian was ordered 4 times. Will never order anything to eat there again

One star is still too many. I haven't been to MacDonald's for years and only went there at the request of my grandchild, mainly because of the toys that used to be free and now cost an extra 1 euro. It was the most disgusting experience I've had there in a long time. Such an unhygienic and dirty shop. The staff who was previously at the checkout without gloves also packs up the fries and touches them with their fingers. The floor in the whole place was totally dirty. Never again.

Since Lieferando probably blocks negative reviews, then so be it. We had it delivered today and wanted to eat MC Chicken and Mc Rib again after a long time. Rolls sticky, chicken there was only the taste of breading. Mc Rib is no longer what it used to be. You could look for a salad at Mc Chicken and a slice of cucumber at MC Rib. The highlight was the artificial and floury, strangely disgusting taste of White Choc raspberry. One bite and NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOF. And something like that for so much money - shame on you, you can't offer that to anyone!

I'm looking for you, yes, to love you everything to you *and order with the world around you. Love is cool, say that to these words When the weather is nice, it seems like the sunset. Love Big Love Iben is Meier Above is mine and below is also mine like de Like the gear.!!!!

The food is just like always at McDonald's...but I haven't seen such a dirty place in a long time. Once...it was on the way...and never again👎👎👎

Among other things, I ordered a Big Mac without cheese. At home I noticed that another Big Mac had the cheese simply removed. The edges of the cheese were still there. I find this outrageous, because in other branches you can get one freshly prepared. Expensively paid, but no service.

I took my kids there 2 times because of playground and both times playground was closed sadly

At this McDonald you wait forever for your food, despite there being a lot of staff. It's no better to pay at the checkout. Then I've experienced a better-coordinated team at other McDonald's.

I waited over 2 hours for my food and then everything wasn't even complete

I can only recommend this place. The coffee and food were delicious. Friendly staff. Relaxed location. Enough parking spaces, but it seems a bit tight, otherwise everything is perfect. In summer my Deaussen has seats with cushions. Really great!

The order number board is off and the employees call the number quietly and with a strong accent. Cell phone connection is poor but there is no WiFi. Entering codes in combination with the app is more complicated than it needs to be, so I preferred to cancel the order. All you hear from employees is “geyallah”. You have to wait a catastrophically long time for an ice cream and a donut. Hand dryer in women's toilet is just decoration. Positively, the fire and police departments are next door. If necessary you can also go to the gas station, there is certainly WiFi there. Update 1/1/2025 Ordered online and waited longer than if I had ordered in person. It also smells strongly of grass at the entrance. Update February 24, 2025 Got something different than what I ordered. Can't open a PayPal case. 😑

Yes, I can recommend it very well, the staff are very nice and very friendly

Ate there several times and therefore unfortunately not a single situation - Drive-in and indoor orders often take a long time - regardless of whether there are 2 people or 10 in front of you and regardless of the size of the order - then things are usually hot but not put together properly, so they're really heartless - Friendliness is ok but can be improved and even at the drive-in you usually can't understand the employees perfectly - sometimes the volume was too low or maybe the person was too far away from the microphone!?!?

Fresh baked goods and fresh salad. Not so common with mCDs

Many thanks to the service employee Birgit, we need more of that in the service desert of Germany

Everyone knows that McDonald's is fast food, but you don't have to make the burgers look like it. In half of all cases, half the burger soon ends up outside the package and all over the place in the box. If the cheese is next to the burger, you can leave it out completely. It just looks unappetizing. If you then let the burger go back, people will make fun of you.

Recently went to McDonald's with a friend! The welcome from a really friendly employee💫 was actually really great 😃🥰‼️My girlfriend is a regular customer there and when I had a part-time job in the disabled transport service, I often drank coffee and had breakfast with her! The employee put together a great menu for us for a great and fair price with a drink🍔🍟super great 💯!!! The ambience is good and spacious. It's also worth going here with children because there is a lovely little play area. I enjoyed the menu and is definitely suitable for a short or long break! I would like to thank the employee and her great service and for that there must be an additional five ⭐️⭐️⭐️⭐️⭐️🤗 ❤️‼️

No matter whether you order via Lieferando or whether you pick up your food from Mc Drive - items are always missing even though you have paid for them... And there is less and less in the Mc Sundae ice cream sundaes... very annoying... If we didn't live nearby, we wouldn't buy anything there anymore...

Many thanks to the nice employee who cleaned the table for us on Saturday evening despite the full house and provided us with refreshing towels 🤩 Otherwise everything was great, the usual Mäcces quality, burgers hot and fresh and delivered to your table at lightning speed

Food poisoning and not for the first time. This time it hit my child. I've had food poisoning at McDonald's Steele three times. This only happens in steele. That's it with McDonald's Steele!!!

Disaster!!! First you wait forever for your order then you are served cold food The fries are totally soggy and taste like old oil! Even if there are hardly any customers there, it is very difficult to get a clean table - the floor is always sticky!

Ladies and Gentlemen I'm really disappointed because almost every time my orders are missing something - be it a sauce, a drink or even an entire item. This is extremely annoying, especially if you only notice it at home. In addition, the rolls are often dry and do not taste fresh. This significantly spoils the overall impression and makes the food less edible. I hope that these problems will be resolved in the future, as this unfortunately makes you lose the desire to order from McDonald's

Slow, haphazard, unfocused. There wasn't much going on and nothing was going well. I left without eating. It took forever no matter where

After inedible burgers no compensation whatsoever.

Just like every MC, ice cream machine sometimes works

Find the ice cream!!! Yes, we have inflation but that's why the price is constantly being driven up. Aren't you ashamed to admit such a half-empty cup? Update: The saleswoman is super nice, it's just of no use to me in the end if I'm cheated out of a whole cola. I hate this store. I let myself be persuaded. But that we won't happen again.🤮

I'm heartbroken...!!!!!!! My 3 year old child (aka me) had a Sonic toy. She (i.e. me) was really looking forward to putting together the toy and sticking it on. Accordingly, my child (well, me) was disappointed when the included stickers were NOT enough. EXACTLY 3 STICKERS WERE MISSING TO STICK IT NICELY!!!!! DISAPPOINTING AND UNFORGEVABLE Photos attached

Update: Now you only get cold food! Now getting diet fries for the third time. Do I now have to buy a large fry twice?

On each of my 6 visits, half of the burgers were cold. Standard burgers like Big Mac or Big Tasty are produced here in stockpiles. And that with the prices! This has nothing to do with freshness and enjoyment. 6 chances are more than enough, you won't see me again!

I can't recommend it. Service is poor or even non-existent!! Ordered items simply not received after repeated reports. Thanks for never having me here again

Mc Drive was a disaster on Saturday evenings. Ordered menus and ice cream. Ice cream came first, food felt like 15 minutes later. Of course the ice melted in the car 🙄 everything was very annoying again

Nice little McDonald's, Yes, it can often be a bit overcrowded on weekends, but McDonald's can't help that, unfortunately the space is limited. Otherwise, the staff have all been friendly and nice. Otherwise, I haven't found anything wrong with the food so far. I like going here.

Very nice people and friendly too!!!

Very unfriendly staff. Very dirty restaurant. Very bad parking situation. The food takes a very, very long time on the weekend. Something urgently needs to change here. Otherwise you can close the shop straight away. Unfortunately you have to give at least 1 star. Otherwise I wouldn't forgive a single one. Addition: Very often the order terminals do not work. Currently 2 out of 6 are defective. For several weeks.

Stood in the drive in for 45 minutes. No go! Burgers: both almost cold

Clean branch, clean and tidy, nice staff.

The food on site is always lukewarm or cold. It's a shame because we actually like going there because many of the service people are very nice and helpful.

Apparently reading is already too difficult. Ordered spicy nuggets and got normal ones. Not that tragic in itself, but apparently you have to look into the packaging to see if it has the right thing in it that is written on it.

Waiting forever in the drive-thru. One of the slowest McDonald's I know. Just like the burgers. So badly documented that it's not worth the money! McDonald’s should do something here.

Cloths and sauce were forgotten

I got food to take away. Unfortunately, another burger that I paid for was missing. This is really bad and is happening more and more often

If I could, I would give less than one star. You spontaneously go to McDonalds for an ice cream and you could only be annoyed. For almost 4 euros I get less than half a cup of ice cream? I haven't noticed this at any other McDonald's. Oh and thanks for turning my wife's strawberry milkshake into a vanilla shake.

The food tasted good. But the prices for service fees and delivery costs are unreasonable. Unfortunately, a part was missing from my order. It was a shame because I was really looking forward to it. It was only an apple bag but I love these apples

Thanks for only 4 nuggets in my 6er Very often the food is old and cold. For the prices, it's better to go to the restaurant

Once again a great BicMac Eaten! For many guests, behavior is a matter of luck. You quickly feel alienated.

I placed a large order and one of the dishes was an ice cream with caramel sauce. When I got home I noticed that the ice cream smelled and tasted sour. I ask you to take this into account!

It is and remains the worst McDonald's in Essen. We thought we'd try again, and were once again disappointed. After walking home for 2 minutes - everything was cold. The M-Burger looks like it's 3 days old. Shake fries were ordered - there were normal ones. Cheeseburger and chicken burger cold and tasted old. ...never eat Steele again

Went drive-thru and noticed when we got home that two burgers were missing. Call the branch, it is denied. Never this branch again

McDonald’s, huh? Unfortunately, once again the displays to show the order did not work. A bit stressful when you have to regularly pay attention to the employees' shouts with one ear. Otherwise everything was received as ordered, even with special requests.

Very chaotic there as far as the staff are concerned. Waited 30 minutes for the food because the staff apparently forgot to finish my order. The burgers were then only lukewarm. Display didn't work again. And the Mcsundae probably also has a different filling quantity. There was less in one cup than the other, basically only half. Really a shame. This branch used to be better.

Chaotic, waited 30 minutes for the order. Tables and floor not clean.

Habe einen sehr leckeren salat gegessen. Gehe ich immer wieder gerne hin. 👍

Everything was great except that the return was full of rubbish

Since when do you put the caramel sauce and the McFlurry topping under the ice cream? I wanted to eat and enjoy an ice cream and not dig around and fish paper from the paper cup out of my ice cream.

The service is really bad. The food is always very bland. The toilets are very dirty, the soap dispensers are empty and the hand dryers are broken.

Good portafilter coffee, egg always😃

The outdoor seating is far too small for adults.

It was clean, the staff was very friendly and the food was typical McDonald's

Very dirty shop, employees unfortunately mostly incompetent... then prefer Eleonorastr

Anyone who has always wanted to eat at a bazaar can go here. Including screaming and gesticulating. Horrible. The question remains which is worse. Audience or staff

I waited half an hour for my order

You have to look for a long time to be able to sit down at a clean table. I don't even want to start from the ground. Coffee doesn't come in a cup but in a paper cup. And that for these pharmacy prices.

The food is very wonderful But the employees are very bad There is no service from the staff