McDonald's in Essen

Really clean and nice and spacious. And you feel really comfortable.

Very poor service! The staff was rude and made a very unfriendly impression. I waited nine minutes for just two cappuccinos. When I asked where my coffee was, I received a sharp reply: "Wait!" Meanwhile, guests who had ordered after me had already received their orders. My order wasn't even visible on the board. Furthermore, I had explicitly stated that my order was for takeout, yet the drinks were simply placed on the counter. Instead of the stated three servings of milk and sugar per drink, I only received one serving each. When I asked for the correct order, I was treated as if I were stealing something. Unfortunately, this isn't the first time I've had such a negative experience here.

I was very pleasantly surprised by the staff, I have never seen such a fast order preparation in Germany. Many thanks to the staff for valuing other people's time 🤍

I was at McDonald's today at 8:58 a.m. to do a quick bite of work and attend a meeting at 9 a.m. While I was in the meeting, an employee approached me and rudely told me to order immediately, or I wouldn't be allowed to sit down or use the internet. I explained that I would order after the meeting, but he said I should have done so beforehand. The supervisor reacted similarly, implying that customers who didn't order immediately were potential thieves. It was a truly unpleasant experience.

I ordered a burger without cheese and got a burger with cheese, where the beef tasted like fish. And as if that wasn't enough, there was a hair in the burger. I showed the employee the hair, who said it wasn't hair and wiped it on his pants. And of course, he left without replacing the burger or offering me anything else. I advise everyone not to eat here.

They're advertising a Happy Meal toy (Squishmallow), but they don't have it in stock. A total rip-off. I also had to wait almost 15 minutes for two Happy Meals.

Clean branch with self-service pads, fast table service, and good tram connections. But it's just a Meccanica, right?

It was actually always my favorite MC, but the cola has been too thin in syrup for weeks. I thought it was an isolated incident, but unfortunately, it seems to have become the norm.

The kitchen was working without any protective equipment or gloves. They were wiping sweat from their foreheads with bare hands and then preparing the burger 🍔. The employee didn't speak a word of German. It took us about 15 minutes to place a single order. The machines worked, but unfortunately, there's no reception in the store. It should be a given that the staff can speak German to take orders. Gloves should be worn in the kitchen, and more attention should be paid to hygiene in general. The sauce on the Big Mac tasted stale, so I didn't finish the burger.

After my girlfriend and I had honestly reviewed a disastrous restaurant visit where, apart from the food, EVERYTHING was a disgrace (the cleanliness of the restrooms, tables, and storage compartments was poor, there was zero communication from the staff, and the food was slammed onto the pickup counter without my pickup number being displayed or called), one day later my account points were set to 0, my bonus points were not credited, my points history was deleted, and my favorite restaurant was deleted!!! This is a bottomless impudence and the height of antisocial behavior!

The place exudes the inviting charm of a 3 a.m. restroom—only without the romance. The restrooms? An olfactory experience that lingers in your nose for hours. The food is carelessly slapped onto the tray, as if it doesn't even want to be eaten. Communication? None. The order number wasn't even called out—you have to guess for yourself whether that's your menu. In short: If you want to experience how low the bar can be for service and cleanliness—welcome. One star, because zero, unfortunately, isn't possible.

Again new employees, some inexperienced, forgot to give the change.....

Very bad service and very bad staff

Totally nice people, always go to the Mc Drive to order a cappuccino, they offer very good cappuccino, although it is very expensive, but I am very satisfied with it

Very slow service, cold and hard nuggets, fries, etc. The food wasn't fresh! I definitely won't be coming back and I'm very annoyed... It's a disgrace to wait 15 minutes for such a meal, even though there were only three people in front of me! I've never experienced that before from such a world-renowned restaurant!😤

Friendly and modern decor. The food was standard, but OK for a quick bite. Unfortunately, the fries weren't hot anymore.

Very, very crowded and the last time the computer went on strike.

The food is always very fresh and delicious, especially on Mr. Singh's shift. He manages the shift very well.

Food was delicious except the fries which were cold

No more jars! Sold out!!! I'm collecting them to sell at the flea market. And look after the order! NO JAR! Fuck me!

I am completely disappointed and angry. I ordered via the terminal. After ordering, the terminal swallowed my receipt. Then I went to an employee who was standing at a checkout. First of all, she coldly ignored me. So she put someone else in front of me. When she finally spoke to me, I didn't understand her. I felt totally misunderstood. When I got home, I realized that the shitty place had ripped me off again. Another burger was missing. With every order I place there, something is always missing... That was the last time. It's better not to go there.

It's very busy, plan on waiting time

The store is filled and empty. We ordered first and have to wait forever and everyone else gets something sooner. The service still needs work.

Absolutely incompetent branch. Burgers are regularly missing (sometimes even several!) from the drive-thru order. I won't be going to this store again in the future!

I haven't seen such unfriendly staff in a long time. 5 orders on the board, we stood in the store for 25 minutes even though it wasn't full... then you get a rude answer from some blonde with glasses because you ask "why all the orders that came after us are ahead of us" "we only ordered 4 burgers plus a drink and stood in the store for almost half an hour, that was our last visit to this branch... Friendliness is probably no longer a priority at McDonald's. Last but not least, we notice that we got Cola instead of iced tea... Thanks for nothing

After ordering and after complaints?!.........

I was allowed to take my food away and put it in the bag myself... what a service

Typical McDonald's, like everyone else's, unfortunately very carelessly adulterated burgers that unfortunately look really sad. It has little to do with the taste, but unfortunately it looks really nice.

I come here once a week Cola in Happy Mile is still cola, Sprite is ok

Fries totally cold and horrendous prices

Once you manage to make the burgers as shown in the pictures... your eyes will eat too!

We ordered a burger in the drive there today and the money was given appropriately. Afterwards they tried to rip us off for one euro, claiming we hadn't given enough money. Communication was difficult until the branch manager was called in afterwards. Conclusion: I would rather be hungry than eat there again

The taste is somewhat acceptable, neither bad nor good

We were there late in the evening, the restaurant was well filled, despite this the tables were clean, as was the floor, we got our food quickly and the staff were very friendly!

Hehe rarely goes there honestly coffee and ice cream good chicken burger great

Order placed. received order. Everything was warm and the staff were friendly. You can't want more than that.

Neat and structured McDonald's, the store is relatively small inside, but it's enough to order and eat there for a short time. The drive-in is of course very full at peak times, so you sometimes have to wait a little longer. Unfortunately, the service leaves a lot to be desired, especially during peak times, in my opinion, more attention should be paid to service. If you order ice cream at the terminal, it can take 15-20 minutes until it is brought to your table.

Totally nice employees! The food and atmosphere are typical McDonald's.

Burgers are generally served unfinished, with the cheese still in an intact slice without it even having a chance to melt. Fries are browner - and harder... unfortunately. The time you take for the fries should be given to the cheese to melt instead. The toilets are always a disgrace and the tables are dirty every time you visit. Has worn off a lot!

Finally somewhere clean and friendly McDonald's was delicious. Again and again.

I was really annoyed (not for the first time) when I ordered at the drive-thru and didn't receive the entire order. I don't understand such a "service". How can this happen to you so often???

This is the second time in a row that I have ordered something for my children and for us from Mc Drive and the first time the presents for the children were not wrapped for us with the happy meal. Today, December 28th, 24, shortly before 9 p.m., no gift was included with the happy meal again and although it was confirmed upon request that a gift was included, I couldn't find a gift at home again. So it seems that this is done intentionally there. So now I drive to McDonald's just to have crying children at home while I eat. What's wrong with you? And don't start telling me that I have to check larger orders upon receipt, which is simply impossible when you want to eat warm at home. My family will definitely not go to this branch again. Finally do your job properly again. Absolutely not possible!!!!!!!

McDonald's. Everyone has already seen it and probably eaten something. No negative things noticed about other branches.

If you no longer have time to wait for food after almost half an hour, they are no longer willing to pay you anything back. So if there are a few people in this store, I would just walk out. Thanks for being hungry.👌

So... We're talking about McDonalds... Unless the store is dirty, all stores are the same... The entrance could be signposted a little better... But I managed to get to the parking lot (the wrong way through McDrive)...

Dirty, greasy and cold limp fries. Worst McDonald's in Essen!

Food cold - "management staff" rude and arrogant Other staff do not speak German Shop totally filthy - tables not cleared, even though there were only three customers sitting at three tables, floor and tables sticky, toilet facilities a horror That doesn't work at all!

Just a pure disappointment. For 50€ ordered via Lieferando, the 5.25€ delivery fee was accepted and after more than 2 hours of waiting, where according to the app the order should arrive in 10 minutes, everything was canceled.

Just had a cuppa and a mc flurry. Ordering by app is easy and table service worked as expected.

So we ordered food today and the large fries were missing They called and apologized and it would be delivered straight away After 40 minutes I got a call and asked if it was okay if the money was transferred back And I insisted that the fries be delivered as ordered We were told they would clarify it briefly and get in touch. After another 20 minutes the call came and we could only pay the money back The store is an absolute joke There were problems during the last visit This was the last time we ordered there!!!

We were there for the first time on Sunday morning (2am). It wasn't busy and the staff really kept the place spotless, clean parking lot, clean tables and clean floors. I was surprised that I noticed it so much, as I have often seen it differently at that time and day. Our order was taken quickly and with a friendly smile by an employee and put together by two people hand in hand. Thanks!!!

Nothing to complain about, fresh burgers, nice staff, clean shop.

Made two orders and then realized that you didn't get everything you paid for

Staff felt extremely overwhelmed, 10 employees behind the counter but waited at the checkout for 10 minutes and I only had 2 people in front of me. Approached the branch manager and was dealt with in a rude manner. Unfortunately, not everything we ordered was there.... Addressed the employee and the answer was WHAT IS YOUR PROBLEM?!? The operator should make a big change here!!!! By the way, my visit took 30 minutes for two takeaway dishes and the staff was unbelievable

This is by far the worst McDonald's branch I have ever seen in all of North Rhine-Westphalia. The staff are all incompetent, they don't UNDERSTAND GERMAN at all, it feels like you're talking to a wall!! I was there last month and this month and twice I received an incorrect order! We discussed for minutes and the woman didn't understand a word! Apart from that, on both occasions I received a cheeseburger instead of a chicken burger. I will never go to this branch again.

The service is good and the atmosphere is excellent

A typical McDonald's. Volume and ambience is always a matter of day and time. Sometimes quite pleasant, sometimes more to take with you ;-) I usually pre-order in the app so that the order can quickly be seen on the display. So far I haven't had any problems with receipt - but I still check most of the time.

Mayo and ketchup are always forgotten You have to constantly check

Always nearby at the right moment 🤣

I don't even know where to start... wow... just wow... it was fabulous. 5 stars and you actually deserve 5 more…🤩

Good service and well prepared food. Very clean! 💕

A normal McDonald's with 4 ordering stations and quite a lot of space. Unfortunately it is a small dead zone with little reception

Is very nice playground for children

The one with glasses and little hair on his head is really outrageous. We kept our portions really small, no matter whether it was ice cream or fries. Then when we picked it up we were surprised and our friend said he was secretly looking at our reaction

They mixed up the sandwich in the order so I had to go and change everything. The garbage containers on both the terrace and the hallway are full. Tables and sofas are not wiped down, they are sticky.

An MC Donals branch that is very convenient and centrally located. You can park quite easily there (remember the parking disc 🤓) Cozy lounges in the middle area, tables with chairs positioned at the edge. There is a room for the little guests with a game (with lights for jumping/running). There is also a slide and seating outside. The service has always been very good, quite fast and the employees were friendly. The food was still hot when it was brought to the table, we were pleasantly surprised here, we weren't used to it at other branches. The only thing we didn't like so much were the toilets. I didn't notice the signage where the toilet was located, both times we were there the toilet room was unfortunately dirty and uninviting. Overall, however, highly recommended

2 stars deducted because of the stupid entrance. Otherwise all good

I waited half an hour with a colleague and they didn't pass on my order

The worst Macdonald of all time man is not allowed to wait for his colleague, man has to order something straight away otherwise the foreman thinks she is something special

We were there on Monday June 24th between 12-1 p.m.. great service, clean restaurant. Food was warm, everything was great

Hamburgers like cardboard fries are a bit oversalted

Always very well attended Wait a bit long There was.no.salad the other day But otherwise a.Mcdonald like.everyone else

Beautiful and kids friendly & play ground for kids.

I don't like McDonald's because half of our order was missing. We had the bill and were told that we had certainly eaten the food and that we had no proof. Absolutely unfriendly staff and, funnily enough, not even a German. Mc Donalds Schwelm, Hattingen, Bochum and Witten is definitely 100 times better. The store is not recommended.

Really not a nice shop. Very unkempt. Food was ok too. I don't need it anymore

It's crazy, I've never experienced it in any McDonald's branch where I don't have internet reception to order from the app. Food, service and ambience actually like in any branch..

The first McDonald's where you can get a receipt in McDrive without being asked. The restaurant is very clean, the staff is very nice.

Only WiFi is not good! If you want to order I always have to run out😅

Had problems with the delivery service Was canceled and I wasn't notified until almost an hour later because I called

If the tram would run you could also eat there. But EVAG is now relying on buses on the 107.

Catastrophe! We were at the branch on Sunday around 6:00 p.m. The tables outside were dirty, paper was flying around on the floor... The worst thing, however, was that the lady who brought us our food dropped a whole portion of fries on my bench and the floor. This can happen and is not a bad thing. She brought me a new portion and actually left me sitting on the bench and floor with whole fries. Nobody cleaned this!!!! How do you work in the kitchen then? You shouldn't eat anything in this branch!! Even when we left, no one cleaned. Incomprehensible !

Unfortunately everything was cold so the fries were not edible

MV Donald's just. What I personally don't like at all are the screens where you have to order your food. I prefer personal contact with the employees.

I don't know how many times I called after placing my order. Actually, we always check on site today and forget about half of it. Hey, sorry, I'm really the last one to get upset, but I've probably done it 6 or 7 times now and I always call and something is always promised and no one cares. Well 🫤

Super large store with enough parking spaces and a good idea with the one-way street as a circle. Finally a store where the employees don't just act like they're lovely ^^ they were all really incredibly great :-) Thumbs up to the whole service 👍🏼 The food was as you would expect and the cost was completely reasonable anyway.

To over-salt the burger, I chewed on salt, but the fries had no salt at all

Mc Smart to get a good start....

Overall it was good. All guests knew how to behave in a fast food restaurant. Staff was friendly and helpful. Unfortunately, mobile data is not possible in this building, you have to access the McDonald LAN unencrypted and for free.

Ordered there twice and both times my order was canceled, the employee justified this both times with “I can’t do anything about it.”

Normal MC eat like everywhere else You don't get full from the food, but you still go back again and again

It is spacious and cleaner than other McDonald's. I think it's a new branch

Chaos in the parking lot because of the Mcdrive. The place is always crowded and very chaotic.

Extra requests will not be taken into account

My son is always happy to go there, unfortunately 😊😚😊

Unfriendly, dirty, confused staff

Leider war das Essen kalt . Bis auf der Plant Burger 🍔

Wirkt noch immer etwas Laienhaft für ein Restaurant. Die Burger Ware ok geschichtet, service/ Mitarbeiter sehr nett. Es könnte weiter optimiert werden. Aber ansich wesentlich besser als andere Filialen :-)

Nette Mitarbeiter und geschmacklich ist nichts einzuwenden. Aber wiederholt haben wir entweder lächerlich zu wenig Pommes, Fehlende Burger oder verdünnte Cola wird mit zu viel Eis bekommen. Ich weiß nicht, welchen Sinn das hat an Fastfoodprodukten zu sparen.

This is the worst McDonald's you could ever go, the staffs are rude the food was cold and you will have to wait for a long time only to find hair in your food, Honestly it's the worst restaurant I've ever been to, The authorities should be taking action and I don't know why there's such a mismanagement by McD.

Nicht weiter zu empfehlen nicht gastfreundlich und Kinder dürfen keine Cola trinken