McDonald's in Essen

As a cash payer you are often ignored for 15 minutes. They see you, but don't react. Top service, NOT

Overall the food was ok - fast food. However, when paying in cash a.d. The checkout clearly said “please no ice cream or cola” twice. When I picked up the order there was ice cream in it. New cola required. The waitress (black hair) turned around, went towards the drinks dispenser and “sifted” out the ice with her fingers and then said “There you go. Enjoy it”. Acceptance refused. Really now. doesn't work at all! The franchisee Marcus Prünte was apparently supposed to carry out inspection visits (unannounced) several times!

Staff not well trained. Service bad, don't listen. Ambiance like in kindergarten

The salad wasn't on the burger.It was in the bowl.Very unclean toilets.I wouldn't use them again.Very, very unclean.

Ordered there today, the food was delivered after 90 minutes, the stated time was 20-40 minutes. The food was completely cold. For just under €60 for a few burgers I think that's outrageous.

Hello. I have an order. At McDonald's, Eleonora str two cheeseburgers and the Big Rösti The meat was not good, it smelled rotten and a rude woman played Indo there. Jegerniter made me look like a liar, that should bring citizens back. But didn't get anything back. Maybe she wanted to eat it secretly. Rotten flesh

Repeatedly super bad McDrive service. At night there are endless waiting times for the simplest dishes.

The worst McDonald's in Essen, the ordering machines run on Windows 95. It takes 10 minutes to place an order. The device triggers you to break it.

Occasionally there are even hot fries here, otherwise it's the same nonsense as everywhere else

Standard McDonald's. Parking lot overcrowded because drive in is poorly located.

They simply packed normal chicken nuggets into the vegetable nuggets... that doesn't work at all

We ate burgers and fries. The fries had a slightly fishy aftertaste. That wasn't that tasty. However, we were extremely hungry and didn't have much time.

The toilet wasn't exactly clean. And the faucet is loose and the flusher is defective.

I'm very disappointed....French fries lukewarm not cross, chicken nuggets like rubber and chili sauce tasted musty. A total of €9.90 is really hefty. I actually love this menu occasionally but now I don't feel like it anymore 🙄

Completely disorganized, 2 drive-in counters leading into one lane. Orders are not packed properly and many things are missing. If you order in advance and pay via app, they can't even manage to pack everything from the coupon. “Check your order before departure” is easy to say when you are even being pressured by the employees to move on. Absolutely no recommendation for the store.

Slow!!! You order via the terminal. Sad for the future to know that you still have to check everything. Preferably minus 10 stars

What can I say here? A typical McDonald’s.

War gestern da Frühstücken gewesen war mal wieder lecker gewesen. Das personal war sehr gut gewesen. 👍

I placed my order via Lieferando over an hour ago. Now the time is constantly being recalculated. I therefore called them and was told in a very unfriendly tone that the order had only just been received on site and that it would take at least half an hour. I then wait 2 hours for 2 burgers and now, order canceled, outrageous!

On December 27th, 2024 at 1:04 a.m. we waited in the drive-in for over 45 minutes. Despite the long waiting time, items were still missing from the order.

The best meal if alcohol has been consumed beforehand, as a little bedtime snack. The store isn't particularly nice, but it's a normal McDonald's restaurant. Service super polite and quick

Firstly, I ordered a burger with ketchup and cheese and I get onions - that happens to me 100 times and the meat being treated badly is not possible!!!

The employee takes out the trash then returns to prepare the orders... Apparently no need to wash your hands...

This is the worst McDonald's I've ever eaten. Not only do you have to wait almost a quarter of an hour for your food, the food is also cold

Well, what can you say about McDonalds. The food is what you get for your money, but in moderation every indulgence is what it is: worth a small sin - I love it! And here's another insider tip: If you want to become a creature with wings, the outside wall is a great photo opportunity.

Nice, fast McDonald's where it's clean, well stocked in the evenings, but still quick.

The burgers were no longer as fresh as you know them. And the tables are dirty. Sometimes you're stuck to the floor around the tables. But that's probably because of the clientele that's around and in the shop in the evenings

Not bad, the food was delicious, prepared quickly, not noisy.

Simply. Fast. Good. Large parking lot

It's not the most modern McDonald's store. But the parking lot is very well maintained and it's clean outside too. The staff are very polite and helpful.👍. Only the floor needs to be thoroughly cleaned more often, including under the seats and in the corners, where there is meters of dust and crumbs from the previous car. Often the tables are not cleaned even though there is hardly anything going on 🧐🤔. The children's play area is almost always closed. I think it's a shame 🥺. The toilet cleanliness leaves a lot to be desired. No matter when you stop there, it's really a mess and looks unclean and it smells very unpleasant. This needs to be checked more often.

The staff was really nice, but the food tasted like nothing or cardboard

I was here today with my family after a very long journey from Tenerife. There was a tall boy with a beard who waited tables as well as worked the cash register and cleaned the whole place. His customer service was perfect! Very attentive and always with a smile. His shift was from 1 a.m. to 2 a.m., which was exactly the time we were there. He was there at 1am and when we left at 2am he was still there. We don't speak German, and he made an effort to speak a little Spanish to us, asking if we enjoyed the food. I would come back 1,000 times, an excellent employee and a very classy, ​​friendly boy! After so much exhaustion, I was really happy about it. I wish I could thank him better, but unfortunately our destination was a village that we had to reach that night...

Every time I order there, something is cold, either the Chicken McNuggets or the fries. It tastes like it's been sitting there forever, partly like ancient fat. I had to drive back a further distance yesterday, but then it was done again. I thought that was good.

I thought this shop was very nice ☺️ Nice and tasty 😋 and the food was fresh and hot. By the way, I found the service extremely nice. I would highly recommend this branch to you. The food also came very quickly SEQUEL FOLLOWS ...

2.11. 11:30 p.m. Order number 237, you forgot my fries, unfortunately I had to pick them up, so I only noticed them when I got home. I'll come by soon with the receipt and take it then. LG

We rarely go to McDonald's, but last night we grabbed some to take home. The gentleman who served us food seemed very shabby in appearance and clothing. We noticed that the nuggets were missing from the car and they were given to us straight away when we complained about this with the invoice. At home we discovered that a burger (€6.50) was still missing. We remember the taste of the whole thing differently, everything was very dry. So, we won't go here anymore. Very unfortunate.

The very last thing you can imagine. The food looks as if someone vomited the sauce three meters over the citizen. Happy Meal delivered without a book and the McDonald's app was the last thing. Selected and ordered everything on the rated McDonalds in the app and when we were there the app said that half of it was not available. So we ordered everything that wasn't available again using another app?!!🤮 I then tried for ages to finish my order. And when I went to get help at the checkout the chaos really began because suddenly my order was you and we had ordered everything twice or three times. The only thing that worked was that I got my money back without much fuss. That was the straw that broke the camel's back. 🤮🤮🤮🤮🤮

The one employee at the drive-in counter, usually late at night, is so annoyed and unfriendly. No welcome. No thanks. Just looks at you stupidly and grimly. I don't understand why such people have to work in service. Better to go where they have nothing to do with people. I also had to repeat my order several times. Last but not least, the sauces for the nuggets were missing and unfortunately there is no question of FAST food here either.

Staff very unfriendly The employee tells me that next time I shouldn't order food delivery at McDonald's like that. So I took a sign and she comes to me with the food and says you can't pick it up yourself at the checkout, very rude, I only have one arm and can't carry it. 🦶🏿

I wish I could give 0 stars. I ordered a Mc Crispy with a coupon and card payment for €3.99 from one of the order machines, then a receipt with the number 122 was given to me at this machine. My friend and I then waited in front of the counter for the order, but it wasn't called for quite a long time. My friend asked an employee who said the order had not been paid for. He had already pulled out his card and paid something between €7 or €8 until I came with my cell phone and was able to show that I had already paid with my card. My friend then wanted his money back because he didn't realize that I had already paid with a card because he was in the toilet at the time. The employee apparently didn't listen at all and didn't respond at all to what we described and said I hadn't paid anything (even though I could prove that on my cell phone in the Sparkasse app). After numerous attempts to explain the situation, this employee simply told my friend that he shouldn't come to McDonald's if he was drunk? I'm sorry, but this is so underground that I honestly wonder if this employee was drunk himself. I said I didn't really care what they gave me, I just wanted to get something to eat and with the money that we paid too much, every employee should please buy themselves an ice cream, I don't care at all about anything else. Finally, a competent employee finally came and gave me the Mc Crispy I ordered, which had been lying on the counter for half an hour and hadn't been picked up, and an additional Mc Chicken Classic. Super uncomfortable, especially at such a late time. This McDonald's branch should urgently check their ordering machines. Not only do they run slowly, they also make serious mistakes that lead to situations like these. So please be careful and order at the checkout. And hopefully this employee will be fired, something like that is not possible.

The employees were unfriendly so we weren't hungry anymore

One of the better places to eat in the area If you have to spend money on mekkes then here! The staff differs from the others in the region. For McDonald's standards, exceptionally good service + freshness of the products. Also a CLEAN branch.

McDonalds hält, essen war ok und die Sauberkeit ließ zu wünschen übrig

I grew up going to McDonald's and spent a few birthdays and other fun moments there. The slides were stinky, but that didn't bother us at the time. I have always been satisfied with the service at McDrive.

The Coca-Cola Zero often had a recurring, sometimes disgusting chemical aftertaste, like a cleaning agent. A written complaint to McD Munich has not yet brought any relief. Apparently male young adult customers (under 30, no McD clothing) have been using the tablets as soon as they get up since the beginning of 2024. As a result, you can no longer go to the toilet as a single person or order something in peace. The seat is immediately occupied by them, even though there are many other seats available. The tray is then immediately gone and cleared away. Who takes their tablet with them to the quiet place or to the checkout? Although the staff (management) is aware of this, nothing is done about it. For me it's like stealing in public. The funny thing is that there was a warning about this restaurant on Essen's neighborhood page in 2023. In 2024 a young man shouted through the branch that this was his tomato. The manager just looked at me as if to distract me from it. He was just in the meantime with his hands in my shopping bag and McD didn't do anything.... If this reaction is blocked by Google, I'll be in legal trouble at some point. You can try it out yourself in the finale and see for yourself whether anything has improved.

I personally don't like the new concept of only being able to order food via the monitors

Everything as always. There. Still resonates with nostalgia from childhood. Local people are nice. The Easen is just standard and sometimes fries are better or worse.

I accidentally lost my wallet there. Mega preferred a worker (as I understand it, the branch manager) brought the wallet home for me. I really thank you very much, there are no such nice people in this world anymore. Really thank you 😍

The 🍔 was soggy and fell apart while eating. The computers were friendly but partly broken. The cleaning lady was nice. €15 for no service and soggy food is actually pretty steep. And yet everyone wants to go back.

After waiting 30 minutes after ordering, when I asked, I was told to pay first then service (bahrzalung) but then unfortunately I had no time left and was still hungry.

Food okay... toilets in terrible condition. Toilet seat loose and everything dirty. No toilet paper. And the employees are not at full capacity... so could someone take care of that...

The cookie dough pieces at McFlurry taste like they're a week old and look like dog food.

When ordering at the drive-thru, sauces are often missing, most recently sweet/sour with the nuggets, and the burgers are often only lukewarm.

I rarely go to MC anyway. But this time it finished me off. Ordered a crispy chicken halfway through and noticed that the meat was extremely bad. Brown dry with fully greased crust. Unfortunately I didn't notice it at first because of the sauce. Stopped immediately. Three days later my body is still fighting. With it. And already 3kg less on your bones. My advice. Basically, avoid MC.

Always tasty and good, you just know what you're getting ;)

Easily and quickly accessible directly at the A52 Essen-Süd exit! Not particularly big for a McDo! Efforts are made to ensure cleanliness and the food is okay. Sometimes the fries are very light, even without salt! But otherwise served quickly and without any complaints. However, I now avoid the drive-in!!! It has happened here several times that ordered and paid for menu items were missing. Sometimes it was a burger, then fries or “just” mayo and ketchup. Very annoying when you're in a hurry and don't check the order in the bag IMMEDIATELY. If you do it... because of bad experience... the employees are annoyed because things are supposed to move on quickly. If you continue driving and only then notice it... bad luck... no complaint possible... so BE CAREFUL!

Quality is getting worse, cheap is something else.

Were there today with 2 grandchildren. The ordering process is already underground. The order receiving employees were hopelessly overwhelmed. There were crushed fries under the table. The orders for the children didn't include the toys they had ordered, but rather something that had to be ordered separately (something from Dogs...). Complaint is pointless due to lack of knowledge of the German language. The QR codes on these unordered "toys" refer to the companies "Shein and Temu".Cleanliness: Well, it could definitely be better. The food: Fries were almost unsalted, you are forced to eat with your fingers, no sticks to skewer the fries. Pretty messy with almost cold fries with mayo. The dips for the chicken nuggets were completely missing, instead sachets of mayo were added. Cheeseburgers were only lukewarm and had definitely been sitting around for some time. Cola with endless ice was almost impossible to drink. All in all: too much money for this lousy performance. The only good thing is: The toilets were clean. Otherwise: never again. Even a run-down Burger King is better.

Good for relaxing and internet, friendly staff but unfortunately the toilets are always dirty

Food itself McDonald's standard unfortunately not recommended for events in Essen, you could plan better for concerts in Essen (more staff) Waiting in lines all the way to the main street is the rule! Waiting times of half an hour for food are the norm, so it's better to go to Essen Steele...

He is not “open 24 hours a day”! We got there and were told that we could only pay in cash, not use coupons or only take available goods. I don't understand the 24 hour aspect... It's better to find out beforehand whether it's REALLY still open.

I've often ordered something to take away through McDrive and nothing has ever been forgotten. Now it has happened once, but the complaint was uncomplicated and the branch management was very accommodating. Our go-to branch in Essen.

Everything was kept very simple, but there are better Mcs in the area.

Great service Food, as it is at MC D. It's all ok

The night shift worker is not nice The old employee was very friendly Every time they make mistakes in the order and when I ask to correct the order he gets angry and talks badly to me

The food was ready very quickly. I've never had fries this warm at McDonald's.

Happy Meal toys 4x identical, children disappointed.

Food is okay as long as you get everything. Until now, something was always missing. Unfortunately, I only noticed this last time at home because there was no time to check because of the stress. About 6 euros thrown into the bin, very annoying! It should actually be possible to read from a piece of paper what belongs in a bag.

They work really poorly without gloves

Nice and fast service. Their promise is that the food is good and tidy. The price of the children’s meal is very reasonable at 5 euros and includes two pieces, nuggets, juice, fruit and a small gift.

Yeah, it's just a Mecces. The order terminals are extremely slow and sometimes hang up.

The employees are quick and rarely forget anything

Large parking lot, new interior, fast service

They don't have an ice machine and are unfriendly

Nice, quick service. The flowers are for her.

Absolute juice shop! I can only strongly recommend that everyone check their order carefully. On June 16, 2024 at 5:30 p.m. we received the incorrect online order at the drive-thru. But I only notice that when I get home. So another 10 minutes by car in each direction. Not a word of apology there. The crowning glory: of course, contrary to statements to the contrary, they didn't make our order fresh, but simply gave me the bag that had already been sitting around for 25 minutes. Of course, I only notice this when I bite into the cold burger. I don't need that anymore.

Clean, friendly service, just tastes good...

Delicious 👍 Burgers ordered without onions were freshly prepared. Friendly staff 👍

Decent fast food restaurant. Unfortunately today I experienced extremely customer-unfriendly. The burger I ordered in the drive did not contain any meat. I had to go back and complain about it. There was a cold citizen (this time with meat) as a replacement. No apology, no nothing.

Terminals partly broken, long waiting time, order incorrect, overall one of the bad McDonalds

After the vacation we ordered something to celebrate with. Unfortunately only one of two burgers ordered was there. Nice awakening at home when someone has nothing to eat...

Typical McDonalds in a good location with high footfall and long opening hours, day and night. Sometimes very loud and unclean, with a lot of activity

I wanted to get some ice cream and suddenly the machine broke

Well, McDonalds can now choose its customers. As a cyclist who can't chain his bike anywhere, you won't be served in McDrive... "Cars only!" it then crunches from the loudspeaker. Too bad, too bad, too bad. Long live the service desert Germany!

I was there today with a friend and we ordered food and a Karmel coffee and there were pieces of onions in the coffee and the bursts were uncomfortable.

There was an onion in my coffee otherwise the food was good It was crowded and uncomfortable

Unfortunately, the tables were once again very dirty. Trays were cleared away but no one wiped clean. There were no straws on the service counter. Way too much ice in the drinks. The Mc Rip was carelessly slapped together. That's enough for me for the next few months

McDonald's. Burgers were warm, I'm happy with that.

Once again, the nuggets from a menu were missing when ordering. Apparently you have to check your food before you go home. This is very annoying and of course you feel stupid when the place is full and the children want to go home. But you can also enrich yourself that way.

Good quality, everything fresh, nice staff. The new breakfast is great!

With an order over €60 there were a few things missing and when you notice it they say “you should have noticed it sooner” no! If you do everything right and don't get ripped off for 10-20€ for the second time, everything would be great... I'm sorry, I'm not going there anymore. This is the second time I've been ripped off 👍

There were a few things missing from what was ordered, especially if you ordered for a sum of over €60... why do you cheat on someone or forget something like that!? If you notice it, they say "you should have noticed it sooner"... if you do it right from the start, you won't lose any customers who trust that what you order is there and not cheated out of 10-20€.... and This is the second time something is missing! ☝️

Breakfast only from 7 a.m. Not like before 6.

Well located McDonald's with friendly staff. Both the restaurant and the parking lot are clean and well maintained. As usual, the food is prepared quickly and freshly. Small feedback: The cheese on the cheeseburger could have been melted a little more.

There's really not much to say, so far it was clean, my burger looked really good. My ordering terminal was a bit fiddly, but ordering was still possible...

Came with no expectations… all were met

2.50 for a cheeseburger old Swede!!!!!!

What can you say about MC downloads, who doesn't know it 🙃

Absolutely cheeky, I ordered 6 chicken nuggets and only got 5. I'm just stunned 🥺

Modernly equipped with a children's play area, but unfortunately the order there often leaves a lot to be desired. Very often, unfortunately, tray trolleys that are far too overloaded. Otherwise a typical branch in which special requests are taken into account 100% Orders are processed quite quickly. However, the toilet was without soap (second time in a row).