McDonald's in Essen

We used the McDrive today, and when we got home, we unfortunately discovered that the burger didn't have a patty. We tried calling, but they cut us off every time! This McDonald's is getting worse every month, both in terms of service and quality.

After what seemed like an eternity, the order was finally prepared. A quick check was necessary, but the fries were missing. Communication with the employee was almost impossible, whether due to a language barrier or a lack of intellect, I can't say... but I didn't look closely enough in the bag. Instead of the veggie nuggets I ordered, there were meat and garlic nuggets. Unfortunately, I didn't notice this until later in the car. The fries that were subsequently handed out were also cold and extremely soggy. Oh, and the restrooms weren't a pleasant experience either. One women's restroom was broken, and the other was a mess. The disinfectant dispenser was also as dry as a desert. All in all, a very disappointing McDonald's experience...

Visited late at night, but it was still full. The staff was very friendly, even at this late hour, and the place was very clean.

The staff was very helpful. We were able to sit on the outdoor terrace. No waiting time. Access was very convenient. McD's products were good.

The food was good. The ambiance wasn't so nice. The restrooms could use some cleaning. Etc.

Unfortunately the one star is due to the extremely dirty toilets in both the women's and men's areas. I politely ask the team at this McDonald's branch to fix this as quickly as possible.

I often go to McDonald's and I keep telling myself, oh come on, they're only people and not machines, but that so many mistakes have happened within 6 months is unbelievable. Today, for example, I just wanted to eat after a tough time and ordered 2. Mcchicken classic without iceberg lettuce and what's wrong, they both have lettuce on them even though the outside packaging says without iceberg lettuce 😡😡 I'm so angry

Today (Sunday) we had a very bad experience at McDonald's. My wife ordered our food from the vending machine and paid by card. However, we didn't receive a receipt. The monitor was blank, and we had to look up the order number (254) on the phone. We waited for over 30 minutes. When I asked the employee, she didn't know what was going on. Only after I showed the proof of payment on my phone did she check the computer and find the order. After that, we finally received our food—but with no apology, no compensation, or any additional attention. This kind of customer behavior is very disappointing.

A very bad experience at this branch. The food was not tasty at all, and the employees were very rude. I absolutely cannot recommend this location.

Bad service and bad food. I ordered Sprite, which came like mineral water.

McDonald's, as always and everywhere...

We recently ordered something and then realized at home that the 6-pack of Charcoal Pepper Nuggets were missing. That was pretty annoying. So I called them, and they kindly assured me I could pick them up another time. The next day, I got the nuggets plus an ice cream. That was really accommodating!

A well-run, clean McDonald's. Food of the usual high quality. The staff was very friendly.

Cold food and half the order forgotten

Typical McDonald's in terms of ambiance. The service is terrible... if you say something, you get the flimsy excuse "It's busy"... you wait 35 minutes for two Happy Meals... yeah, right. E-scooters are parked at the table, blocking the already narrow aisles... I didn't even know you could bring vehicles with license plates inside.

Just a McDonald's like many others.

Everything was great, as always! Thank you!

Good service, nice service, great offers

It's the same thing every time: you order something and it's missing, but when you pay, there's never anything missing, which is awful. They just forgot a cheeseburger out of three. The order didn't have any more than that. It can't be that hard to count to three! It's happening more and more often, especially with larger orders. Be careful.

A great McDonald's, clean, everything works, and most importantly, the food is freshly prepared and hot! Very good quality, which has often been a problem at McDonald's.

The food at this branch was truly the best compared to surrounding branches. The burgers had plenty of sauce, and the food was generally hot and fresh. My son's request to swap his toy was met with a very friendly response, and he was shown everything available. Unfortunately, some of the furnishings aren't great. Seating has been "repaired" with duct tape, and the ordering machines don't always work. Often, you can't scan the code at all, and ordering requires patience because the machines are slow and don't always respond. The service there is truly excellent, though; I've only ever experienced friendly employees there.

The food is solid, and so is the service. Unfortunately, this McDonald's isn't clean inside or out. The kiosk glass is dirty, there's paper and trash everywhere, and the tables aren't clean. There's definitely room for improvement here.

You can eat and fill up for 15 Euros, but if you just have a snack, 5 Euros is more than enough!

Very unfriendly employees, no good morning, good afternoon, or goodbye. If ingredients like tomatoes, bacon, or similar are unavailable, the products are still sold. This isn't the only branch in Essen where this happens. Always following the motto: the customer won't notice.

Where's the sweet and sour sauce?😡

The meat wasn't cooked properly and didn't taste good, which made me feel bad.

If you have the cash, this place is perfect! But if you want to eat here with two adults and two children, expect to pay between €60 and €80, depending on who eats what and how much.

My friend ordered twice and paid 40 € but didn't get any food bad MCs

Yes, nice staff, otherwise just an MCD

The boss/shift supervisor who was in charge at 2:45 a.m. on June 30th shouldn't be working here. Employees wipe their sweat with their hands and then make a Big Mac that tastes disgusting and is almost cold. You're supposed to pay for that? Disgusting! Wallraff should take a look at this place.

The boss, Mr. Rautenberg, where are you? How can you deliver such poor, no, abysmal quality!? Big Macs and cheeseburgers are cold and soggy. You still have to pay. The team says they're completely understaffed because no one wants to work the night shift. Unbelievable!

the service at the drive-thru is ridiculous, I ordered one and woke up with another at home

Disgusting! I felt extremely nauseous after eating. I'm sure it was old, reheated food. This branch is absolutely unclean and endangers my health as a customer. It's been the same problem for years!

The staff doesn't even have gloves on

The first impression today was very bad. Tables weren't cleared and dirty. The really cold fries were supposed to be replaced, but then they forgot. When I asked, I was told to wait and take them myself. If you're going to hand out cold fries and forget to replace them, you should at least try to make up for the mistake with table service.

I go here maybe twice a year... And NEVER, ever, ever are the fries cooked through... If I want soggy sticks, I'd rather order spaghetti. But it's been like this for years... It would also be really great if Mean could use your "great" coupons without directly sharing my face, location, and email address with you... disgusting! #nevermoremcces

We actually waited 25 minutes today when the store was empty—that's a ridiculous record. But it wasn't just us; many other customers complained too. Fast-food restaurant😂😂😂😂

Very friendly and competent staff, McDrive always runs quickly and we have never had any problems with quality or completeness.

Friendly staff, drive-through, ground floor

I like this McDonald's, they have the cheesecake. :)

Nice place, there is somewhere for the child to have fun, the terrace on the street is great

Dirty toilets, there was no toilet paper available. Employee didn’t gave it to me and didn’t gave me a napkin. I needed to take a napkin from the restaurant. Took long to get my order

Clean, bright and friendly McDonald's branch.

Drive-thru is fast, employees are friendly. Typical McDonald's.

served cold doesn't taste good at all there

Last night was very unpleasant. I wanted to order a burger with a few variations, so I went straight to the cash register to order, and I don't like the ordering stations anyway. The older employee repeatedly asked me to go to the stations. I repeatedly said I wanted to order at the cash register. Then he got cheeky. Only when I asked him in a raised voice who the customer was did he relent. Stressed because of night vision or a lack of staff? Any of these could be possible, but this gentleman also made a negative impression on other guests.

Macces just :) Never had anything to complain about. On weekends, the waiting time and parking situation can be a little tense, but you can compensate for this by pre-ordering via the app ;)

People, if someone at the front is waiting so long for their order, just let them move to the side! It can't be that he stands at the front for 10 minutes when we get a bag of cold food after he's finally gone!! ! Complaint still going out! You have to do better than that!! Today 7:02 p.m. Mc Drive!

Gloves must be worn to maintain hygiene

The mobile order I placed wasn't fulfilled after 20 minutes. So I went there to protest. But the old worker with glasses told me to show her the paper receipt. Does she not understand how mobile ordering works? I showed her the order proof on the app and the payment proof on the Sparkasse app, but she didn't even want to listen to me. Finally I got the young male worker and protested and the problem was solved within a minute. This employee is crazy. But I am very grateful to the young employee.

I ate a Minecraft ice cream and my wife had a milkshake the next time we got stomach cramps and diarrhea for a week

NO water in the men's restroom to simply wash hands. No soap, no towels. Unbelievable.

The Coca-Cola Zero often had a recurring, sometimes disgusting chemical aftertaste, like a cleaning agent. After the complaint filed here in March 2025, things suddenly changed (you can drink again), but before that the written complaint to McDonald's in 2024 was also futile. Apparently male young adult customers (under 30, no McD clothing) have been using the tablets as soon as they get up since the beginning of 2024. As a result, you can no longer go to the toilet as a single person or order something in peace. The seat is immediately occupied by them, even though there are many other seats available. The tray is then immediately gone and cleared away. This review has also changed this in the long term since around March 2025. No negative experiences at the moment. I wondered if I was the only one who noticed that.

21 minutes of waiting time between payment at the terminal and delivery does not meet my expectations of a fast food restaurant

Even if there is no customer there, they are overwhelmed!!

As a cash payer you are often ignored for 15 minutes. They see you, but don't react. Top service, NOT

Staff not well trained. Service bad, don't listen. Ambiance like in kindergarten

Overall the food was ok - fast food. However, when paying in cash a.d. The checkout clearly said “please no ice cream or cola” twice. When I picked up the order there was ice cream in it. New cola required. The waitress (black hair) turned around, went towards the drinks dispenser and “sifted” out the ice with her fingers and then said “There you go. Enjoy it”. Acceptance refused. Really now. doesn't work at all! The franchisee Marcus Prünte was apparently supposed to carry out inspection visits (unannounced) several times!

The salad wasn't on the burger.It was in the bowl.Very unclean toilets.I wouldn't use them again.Very, very unclean.

Ordered there today, the food was delivered after 90 minutes, the stated time was 20-40 minutes. The food was completely cold. For just under €60 for a few burgers I think that's outrageous.

Hello. I have an order. At McDonald's, Eleonora str two cheeseburgers and the Big Rösti The meat was not good, it smelled rotten and a rude woman played Indo there. Jegerniter made me look like a liar, that should bring citizens back. But didn't get anything back. Maybe she wanted to eat it secretly. Rotten flesh

Repeatedly super bad McDrive service. At night there are endless waiting times for the simplest dishes.

The worst McDonald's in Essen, the ordering machines run on Windows 95. It takes 10 minutes to place an order. The device triggers you to break it.

Occasionally there are even hot fries here, otherwise it's the same nonsense as everywhere else

Standard McDonald's. Parking lot overcrowded because drive in is poorly located.

They simply packed normal chicken nuggets into the vegetable nuggets... that doesn't work at all

We ate burgers and fries. The fries had a slightly fishy aftertaste. That wasn't that tasty. However, we were extremely hungry and didn't have much time.

The toilet wasn't exactly clean. And the faucet is loose and the flusher is defective.

I'm very disappointed....French fries lukewarm not cross, chicken nuggets like rubber and chili sauce tasted musty. A total of €9.90 is really hefty. I actually love this menu occasionally but now I don't feel like it anymore 🙄

Completely disorganized, 2 drive-in counters leading into one lane. Orders are not packed properly and many things are missing. If you order in advance and pay via app, they can't even manage to pack everything from the coupon. “Check your order before departure” is easy to say when you are even being pressured by the employees to move on. Absolutely no recommendation for the store.

Slow!!! You order via the terminal. Sad for the future to know that you still have to check everything. Preferably minus 10 stars

What can I say here? A typical McDonald’s.

I placed my order via Lieferando over an hour ago. Now the time is constantly being recalculated. I therefore called them and was told in a very unfriendly tone that the order had only just been received on site and that it would take at least half an hour. I then wait 2 hours for 2 burgers and now, order canceled, outrageous!

War gestern da Frühstücken gewesen war mal wieder lecker gewesen. Das personal war sehr gut gewesen. 👍

On December 27th, 2024 at 1:04 a.m. we waited in the drive-in for over 45 minutes. Despite the long waiting time, items were still missing from the order.

The best meal if alcohol has been consumed beforehand, as a little bedtime snack. The store isn't particularly nice, but it's a normal McDonald's restaurant. Service super polite and quick

Firstly, I ordered a burger with ketchup and cheese and I get onions - that happens to me 100 times and the meat being treated badly is not possible!!!

The employee takes out the trash then returns to prepare the orders... Apparently no need to wash your hands...

This is the worst McDonald's I've ever eaten. Not only do you have to wait almost a quarter of an hour for your food, the food is also cold

Well, what can you say about McDonalds. The food is what you get for your money, but in moderation every indulgence is what it is: worth a small sin - I love it! And here's another insider tip: If you want to become a creature with wings, the outside wall is a great photo opportunity.

Nice, fast McDonald's where it's clean, well stocked in the evenings, but still quick.

Not bad, the food was delicious, prepared quickly, not noisy.

The burgers were no longer as fresh as you know them. And the tables are dirty. Sometimes you're stuck to the floor around the tables. But that's probably because of the clientele that's around and in the shop in the evenings

Simply. Fast. Good. Large parking lot

It's not the most modern McDonald's store. But the parking lot is very well maintained and it's clean outside too. The staff are very polite and helpful.👍. Only the floor needs to be thoroughly cleaned more often, including under the seats and in the corners, where there is meters of dust and crumbs from the previous car. Often the tables are not cleaned even though there is hardly anything going on 🧐🤔. The children's play area is almost always closed. I think it's a shame 🥺. The toilet cleanliness leaves a lot to be desired. No matter when you stop there, it's really a mess and looks unclean and it smells very unpleasant. This needs to be checked more often.

The staff was really nice, but the food tasted like nothing or cardboard

I was here today with my family after a very long journey from Tenerife. There was a tall boy with a beard who waited tables as well as worked the cash register and cleaned the whole place. His customer service was perfect! Very attentive and always with a smile. His shift was from 1 a.m. to 2 a.m., which was exactly the time we were there. He was there at 1am and when we left at 2am he was still there. We don't speak German, and he made an effort to speak a little Spanish to us, asking if we enjoyed the food. I would come back 1,000 times, an excellent employee and a very classy, ​​friendly boy! After so much exhaustion, I was really happy about it. I wish I could thank him better, but unfortunately our destination was a village that we had to reach that night...

Every time I order there, something is cold, either the Chicken McNuggets or the fries. It tastes like it's been sitting there forever, partly like ancient fat. I had to drive back a further distance yesterday, but then it was done again. I thought that was good.

I thought this shop was very nice ☺️ Nice and tasty 😋 and the food was fresh and hot. By the way, I found the service extremely nice. I would highly recommend this branch to you. The food also came very quickly SEQUEL FOLLOWS ...

2.11. 11:30 p.m. Order number 237, you forgot my fries, unfortunately I had to pick them up, so I only noticed them when I got home. I'll come by soon with the receipt and take it then. LG

We rarely go to McDonald's, but last night we grabbed some to take home. The gentleman who served us food seemed very shabby in appearance and clothing. We noticed that the nuggets were missing from the car and they were given to us straight away when we complained about this with the invoice. At home we discovered that a burger (€6.50) was still missing. We remember the taste of the whole thing differently, everything was very dry. So, we won't go here anymore. Very unfortunate.

The very last thing you can imagine. The food looks as if someone vomited the sauce three meters over the citizen. Happy Meal delivered without a book and the McDonald's app was the last thing. Selected and ordered everything on the rated McDonalds in the app and when we were there the app said that half of it was not available. So we ordered everything that wasn't available again using another app?!!🤮 I then tried for ages to finish my order. And when I went to get help at the checkout the chaos really began because suddenly my order was you and we had ordered everything twice or three times. The only thing that worked was that I got my money back without much fuss. That was the straw that broke the camel's back. 🤮🤮🤮🤮🤮

The one employee at the drive-in counter, usually late at night, is so annoyed and unfriendly. No welcome. No thanks. Just looks at you stupidly and grimly. I don't understand why such people have to work in service. Better to go where they have nothing to do with people. I also had to repeat my order several times. Last but not least, the sauces for the nuggets were missing and unfortunately there is no question of FAST food here either.

Staff very unfriendly The employee tells me that next time I shouldn't order food delivery at McDonald's like that. So I took a sign and she comes to me with the food and says you can't pick it up yourself at the checkout, very rude, I only have one arm and can't carry it. 🦶🏿

The employees were unfriendly so we weren't hungry anymore

I wish I could give 0 stars. I ordered a Mc Crispy with a coupon and card payment for €3.99 from one of the order machines, then a receipt with the number 122 was given to me at this machine. My friend and I then waited in front of the counter for the order, but it wasn't called for quite a long time. My friend asked an employee who said the order had not been paid for. He had already pulled out his card and paid something between €7 or €8 until I came with my cell phone and was able to show that I had already paid with my card. My friend then wanted his money back because he didn't realize that I had already paid with a card because he was in the toilet at the time. The employee apparently didn't listen at all and didn't respond at all to what we described and said I hadn't paid anything (even though I could prove that on my cell phone in the Sparkasse app). After numerous attempts to explain the situation, this employee simply told my friend that he shouldn't come to McDonald's if he was drunk? I'm sorry, but this is so underground that I honestly wonder if this employee was drunk himself. I said I didn't really care what they gave me, I just wanted to get something to eat and with the money that we paid too much, every employee should please buy themselves an ice cream, I don't care at all about anything else. Finally, a competent employee finally came and gave me the Mc Crispy I ordered, which had been lying on the counter for half an hour and hadn't been picked up, and an additional Mc Chicken Classic. Super uncomfortable, especially at such a late time. This McDonald's branch should urgently check their ordering machines. Not only do they run slowly, they also make serious mistakes that lead to situations like these. So please be careful and order at the checkout. And hopefully this employee will be fired, something like that is not possible.

One of the better places to eat in the area If you have to spend money on mekkes then here! The staff differs from the others in the region. For McDonald's standards, exceptionally good service + freshness of the products. Also a CLEAN branch.

McDonalds hält, essen war ok und die Sauberkeit ließ zu wünschen übrig

I grew up going to McDonald's and spent a few birthdays and other fun moments there. The slides were stinky, but that didn't bother us at the time. I have always been satisfied with the service at McDrive.

I personally don't like the new concept of only being able to order food via the monitors