McDonald's in Essen

I thought this shop was very nice ☺️ Nice and tasty 😋 and the food was fresh and hot. By the way, I found the service extremely nice. I would highly recommend this branch to you. The food also came very quickly SEQUEL FOLLOWS ...

2.11. 11:30 p.m. Order number 237, you forgot my fries, unfortunately I had to pick them up, so I only noticed them when I got home. I'll come by soon with the receipt and take it then. LG

The very last thing you can imagine. The food looks as if someone vomited the sauce three meters over the citizen. Happy Meal delivered without a book and the McDonald's app was the last thing. Selected and ordered everything on the rated McDonalds in the app and when we were there the app said that half of it was not available. So we ordered everything that wasn't available again using another app?!!🤮 I then tried for ages to finish my order. And when I went to get help at the checkout the chaos really began because suddenly my order was you and we had ordered everything twice or three times. The only thing that worked was that I got my money back without much fuss. That was the straw that broke the camel's back. 🤮🤮🤮🤮🤮

We rarely go to McDonald's, but last night we grabbed some to take home. The gentleman who served us food seemed very shabby in appearance and clothing. We noticed that the nuggets were missing from the car and they were given to us straight away when we complained about this with the invoice. At home we discovered that a burger (€6.50) was still missing. We remember the taste of the whole thing differently, everything was very dry. So, we won't go here anymore. Very unfortunate.

The one employee at the drive-in counter, usually late at night, is so annoyed and unfriendly. No welcome. No thanks. Just looks at you stupidly and grimly. I don't understand why such people have to work in service. Better to go where they have nothing to do with people. I also had to repeat my order several times. Last but not least, the sauces for the nuggets were missing and unfortunately there is no question of FAST food here either.

Staff very unfriendly The employee tells me that next time I shouldn't order food delivery at McDonald's like that. So I took a sign and she comes to me with the food and says you can't pick it up yourself at the checkout, very rude, I only have one arm and can't carry it. 🦶🏿

I wish I could give 0 stars. I ordered a Mc Crispy with a coupon and card payment for €3.99 from one of the order machines, then a receipt with the number 122 was given to me at this machine. My friend and I then waited in front of the counter for the order, but it wasn't called for quite a long time. My friend asked an employee who said the order had not been paid for. He had already pulled out his card and paid something between €7 or €8 until I came with my cell phone and was able to show that I had already paid with my card. My friend then wanted his money back because he didn't realize that I had already paid with a card because he was in the toilet at the time. The employee apparently didn't listen at all and didn't respond at all to what we described and said I hadn't paid anything (even though I could prove that on my cell phone in the Sparkasse app). After numerous attempts to explain the situation, this employee simply told my friend that he shouldn't come to McDonald's if he was drunk? I'm sorry, but this is so underground that I honestly wonder if this employee was drunk himself. I said I didn't really care what they gave me, I just wanted to get something to eat and with the money that we paid too much, every employee should please buy themselves an ice cream, I don't care at all about anything else. Finally, a competent employee finally came and gave me the Mc Crispy I ordered, which had been lying on the counter for half an hour and hadn't been picked up, and an additional Mc Chicken Classic. Super uncomfortable, especially at such a late time. This McDonald's branch should urgently check their ordering machines. Not only do they run slowly, they also make serious mistakes that lead to situations like these. So please be careful and order at the checkout. And hopefully this employee will be fired, something like that is not possible.

The employees were unfriendly so we weren't hungry anymore

One of the better places to eat in the area If you have to spend money on mekkes then here! The staff differs from the others in the region. For McDonald's standards, exceptionally good service + freshness of the products. Also a CLEAN branch.

McDonalds hält, essen war ok und die Sauberkeit ließ zu wünschen übrig

I personally don't like the new concept of only being able to order food via the monitors

The Coca-Cola Zero often had a recurring, sometimes disgusting chemical aftertaste, like a cleaning agent. A written complaint to McD Munich has not yet brought any relief. Apparently male young adult customers (under 30, no McD clothing) have been using the tablets as soon as they get up since the beginning of 2024. As a result, you can no longer go to the toilet as a single person or order something in peace. The seat is immediately occupied by them, even though there are many other seats available. The tray is then immediately gone and cleared away. Who takes their tablet with them to the quiet place or to the checkout? Although the staff (management) is aware of this, nothing is done about it. For me it's like stealing in public. The funny thing is that there was a warning about this restaurant on Essen's neighborhood page in 2023. In 2024 a young man shouted through the branch that this was his tomato. The manager just looked at me as if to distract me from it. He was just in the meantime with his hands in my shopping bag and McD didn't do anything.... If this reaction is blocked by Google, I'll be in legal trouble at some point. You can try it out yourself in the finale and see for yourself whether anything has improved.

I grew up going to McDonald's and spent a few birthdays and other fun moments there. The slides were stinky, but that didn't bother us at the time. I have always been satisfied with the service at McDrive.

Everything as always. There. Still resonates with nostalgia from childhood. Local people are nice. The Easen is just standard and sometimes fries are better or worse.

I accidentally lost my wallet there. Mega preferred a worker (as I understand it, the branch manager) brought the wallet home for me. I really thank you very much, there are no such nice people in this world anymore. Really thank you 😍

The 🍔 was soggy and fell apart while eating. The computers were friendly but partly broken. The cleaning lady was nice. €15 for no service and soggy food is actually pretty steep. And yet everyone wants to go back.

After waiting 30 minutes after ordering, when I asked, I was told to pay first then service (bahrzalung) but then unfortunately I had no time left and was still hungry.

The cookie dough pieces at McFlurry taste like they're a week old and look like dog food.

Food okay... toilets in terrible condition. Toilet seat loose and everything dirty. No toilet paper. And the employees are not at full capacity... so could someone take care of that...

When ordering at the drive-thru, sauces are often missing, most recently sweet/sour with the nuggets, and the burgers are often only lukewarm.

I rarely go to MC anyway. But this time it finished me off. Ordered a crispy chicken halfway through and noticed that the meat was extremely bad. Brown dry with fully greased crust. Unfortunately I didn't notice it at first because of the sauce. Stopped immediately. Three days later my body is still fighting. With it. And already 3kg less on your bones. My advice. Basically, avoid MC.

Always tasty and good, you just know what you're getting ;)

Easily and quickly accessible directly at the A52 Essen-Süd exit! Not particularly big for a McDo! Efforts are made to ensure cleanliness and the food is okay. Sometimes the fries are very light, even without salt! But otherwise served quickly and without any complaints. However, I now avoid the drive-in!!! It has happened here several times that ordered and paid for menu items were missing. Sometimes it was a burger, then fries or “just” mayo and ketchup. Very annoying when you're in a hurry and don't check the order in the bag IMMEDIATELY. If you do it... because of bad experience... the employees are annoyed because things are supposed to move on quickly. If you continue driving and only then notice it... bad luck... no complaint possible... so BE CAREFUL!

Quality is getting worse, cheap is something else.

Were there today with 2 grandchildren. The ordering process is already underground. The order receiving employees were hopelessly overwhelmed. There were crushed fries under the table. The orders for the children didn't include the toys they had ordered, but rather something that had to be ordered separately (something from Dogs...). Complaint is pointless due to lack of knowledge of the German language. The QR codes on these unordered "toys" refer to the companies "Shein and Temu".Cleanliness: Well, it could definitely be better. The food: Fries were almost unsalted, you are forced to eat with your fingers, no sticks to skewer the fries. Pretty messy with almost cold fries with mayo. The dips for the chicken nuggets were completely missing, instead sachets of mayo were added. Cheeseburgers were only lukewarm and had definitely been sitting around for some time. Cola with endless ice was almost impossible to drink. All in all: too much money for this lousy performance. The only good thing is: The toilets were clean. Otherwise: never again. Even a run-down Burger King is better.

Good for relaxing and internet, friendly staff but unfortunately the toilets are always dirty

War gestern da Frühstücken gewesen war mal wieder lecker gewesen. Das personal war sehr gut gewesen. 👍

Food itself McDonald's standard unfortunately not recommended for events in Essen, you could plan better for concerts in Essen (more staff) Waiting in lines all the way to the main street is the rule! Waiting times of half an hour for food are the norm, so it's better to go to Essen Steele...

He is not “open 24 hours a day”! We got there and were told that we could only pay in cash, not use coupons or only take available goods. I don't understand the 24 hour aspect... It's better to find out beforehand whether it's REALLY still open.

I've often ordered something to take away through McDrive and nothing has ever been forgotten. Now it has happened once, but the complaint was uncomplicated and the branch management was very accommodating. Our go-to branch in Essen.

Great service Food, as it is at MC D. It's all ok

Everything was kept very simple, but there are better Mcs in the area.

The night shift worker is not nice The old employee was very friendly Every time they make mistakes in the order and when I ask to correct the order he gets angry and talks badly to me

The food was ready very quickly. I've never had fries this warm at McDonald's.

Happy Meal toys 4x identical, children disappointed.

Food is okay as long as you get everything. Until now, something was always missing. Unfortunately, I only noticed this last time at home because there was no time to check because of the stress. About 6 euros thrown into the bin, very annoying! It should actually be possible to read from a piece of paper what belongs in a bag.

They work really poorly without gloves

Nice and fast service. Their promise is that the food is good and tidy. The price of the children’s meal is very reasonable at 5 euros and includes two pieces, nuggets, juice, fruit and a small gift.

Yeah, it's just a Mecces. The order terminals are extremely slow and sometimes hang up.

The employees are quick and rarely forget anything

Large parking lot, new interior, fast service

They don't have an ice machine and are unfriendly

Nice, quick service. The flowers are for her.

Absolute juice shop! I can only strongly recommend that everyone check their order carefully. On June 16, 2024 at 5:30 p.m. we received the incorrect online order at the drive-thru. But I only notice that when I get home. So another 10 minutes by car in each direction. Not a word of apology there. The crowning glory: of course, contrary to statements to the contrary, they didn't make our order fresh, but simply gave me the bag that had already been sitting around for 25 minutes. Of course, I only notice this when I bite into the cold burger. I don't need that anymore.

Clean, friendly service, just tastes good...

Delicious 👍 Burgers ordered without onions were freshly prepared. Friendly staff 👍

Decent fast food restaurant. Unfortunately today I experienced extremely customer-unfriendly. The burger I ordered in the drive did not contain any meat. I had to go back and complain about it. There was a cold citizen (this time with meat) as a replacement. No apology, no nothing.

After the vacation we ordered something to celebrate with. Unfortunately only one of two burgers ordered was there. Nice awakening at home when someone has nothing to eat...

Terminals partly broken, long waiting time, order incorrect, overall one of the bad McDonalds

Typical McDonalds in a good location with high footfall and long opening hours, day and night. Sometimes very loud and unclean, with a lot of activity

I wanted to get some ice cream and suddenly the machine broke

Well, McDonalds can now choose its customers. As a cyclist who can't chain his bike anywhere, you won't be served in McDrive... "Cars only!" it then crunches from the loudspeaker. Too bad, too bad, too bad. Long live the service desert Germany!

I was there today with a friend and we ordered food and a Karmel coffee and there were pieces of onions in the coffee and the bursts were uncomfortable.

There was an onion in my coffee otherwise the food was good It was crowded and uncomfortable

Unfortunately, the tables were once again very dirty. Trays were cleared away but no one wiped clean. There were no straws on the service counter. Way too much ice in the drinks. The Mc Rip was carelessly slapped together. That's enough for me for the next few months

McDonald's. Burgers were warm, I'm happy with that.

Once again, the nuggets from a menu were missing when ordering. Apparently you have to check your food before you go home. This is very annoying and of course you feel stupid when the place is full and the children want to go home. But you can also enrich yourself that way.

Good quality, everything fresh, nice staff. The new breakfast is great!

There were a few things missing from what was ordered, especially if you ordered for a sum of over €60... why do you cheat on someone or forget something like that!? If you notice it, they say "you should have noticed it sooner"... if you do it right from the start, you won't lose any customers who trust that what you order is there and not cheated out of 10-20€.... and This is the second time something is missing! ☝️

With an order over €60 there were a few things missing and when you notice it they say “you should have noticed it sooner” no! If you do everything right and don't get ripped off for 10-20€ for the second time, everything would be great... I'm sorry, I'm not going there anymore. This is the second time I've been ripped off 👍

Breakfast only from 7 a.m. Not like before 6.

Well located McDonald's with friendly staff. Both the restaurant and the parking lot are clean and well maintained. As usual, the food is prepared quickly and freshly. Small feedback: The cheese on the cheeseburger could have been melted a little more.

There's really not much to say, so far it was clean, my burger looked really good. My ordering terminal was a bit fiddly, but ordering was still possible...

Came with no expectations… all were met

2.50 for a cheeseburger old Swede!!!!!!

What can you say about MC downloads, who doesn't know it 🙃

Absolutely cheeky, I ordered 6 chicken nuggets and only got 5. I'm just stunned 🥺

Modernly equipped with a children's play area, but unfortunately the order there often leaves a lot to be desired. Very often, unfortunately, tray trolleys that are far too overloaded. Otherwise a typical branch in which special requests are taken into account 100% Orders are processed quite quickly. However, the toilet was without soap (second time in a row).

Got a damn dry donut that couldn't even be pressed in because it was so hard. Coffee vouchers didn't work either.

Rarely have I been so positively surprised at Mäckes. At lunchtime, super crowded, but still quickly at one of the numerous terminals. I barely sat when my food arrived in less than 5 minutes. The service was friendly and the burger actually looked like the pictures! The fries were salted and everything was hot. Even though the store was full, return carts were emptied and tables cleaned regularly.

We got food there, went home and they just didn't pack half of the order.

Best mcdonalds i have been to When you sit down the chairs are comfortable and the interior is greatly designed and you will be shoving a mc rib in your mouth before you know it the monitors for ordering were a little confusing but overall great experience would recommend

An extra patty was forgotten in my burger for the second time and only noticed at home!!! This time I didn't let it sit on me and drove back again, I complained and a new burger was prepared for me, my anger was evident and as compensation I was offered a large drink for free, I thought it was good!!! I also learned something, it's human to err and I should check the order immediately.) Otherwise, given the amount of customers, it's a great place, they make an effort. Thanks

Just don't order delivery via Lieferando unless you live around the corner! Despite the long distance, a bicycle courier is simply sent out in cold weather. Of course, the food arrived absolutely cold.

Vouchers sold out? Where can you find something like that in today's digital world? After two sellers didn't even know how to find the vouchers, the third told me they were sold out. Hammer!

Normal McDonalds.. Everything ok!

One could be friendlier. This helps increase sales!

The food as usual, the service is ok. A no-go for the cleanliness of the branch when eating on site. Tables not clean, floor not clean. Apparently no one is able to clean it.

I served cold cheeseburgers for the third time in a week. Juice shop!!

For me an absolutely decent and good McDonalds. Order easily via cell phone, fast service, enough seats. Recommended

Ordered twice via Lieferando (during the ordering period) orders never arrived and when asked by phone they said no order had been received. Money is now gone for nothing. Can't recommend anyone to order there!!! I would love to give zero stars if I could

Update: I was stupid enough to order there again today. At home…surprise a Big Mac and sauces were missing NEVER AGAIN! Be careful of the drive in! Every time you get home you notice that something is missing. This time nuggets, fries and ketchup. Yes, the signs saying that checks should be carried out on site are there... I've never experienced that anywhere else

People steal your food otherwise

What a cheeky shop this is. According to Lieferando the delivery time is until 12:00 a.m. I ordered around 10:15 p.m. and everything is ok. At 11 p.m. I get a cancellation (already twice) You try to call but no one answers...

Unfortunately, the ice cream machine is often broken

...I find it worse after the renovation and not suitable for children either ... staff unfriendly

I always get the freshest burgers I've ever had at McDonald's

Unfortunately, it's a bad McDonald's these days. Messed up the order for the third time. This time my fries were missing. My hamburger royal ts was just slapped in there. The cheese only covered a quarter of the burger and the rest was in the packaging. There's probably no money left for napkins either. Just embarrassing at the prices.

Good clean shop with nice employees and this is Food Fast 👌

Rarely have I experienced such a bad McD! Super unfriendly at McDrive. Then we got the wrong burger, fries were cold and all the (!!!) Monopoly stickers had already been removed. Really cheeky!

Kassiererin hat uns nicht verstanden, warten schon 10min bis wir drankommen

Jede 10te Bestellung ist so, wie man sie bestellt hat. Selbst wenn draußen -5 grad sind, wird in jedes Getränk Eiswürfel gepackt, ob man will oder nicht. Du willst zu deinen curly Fries Mayo, Fehlanzeige, es gibt immer nur Souer Creme. Du willst einen big Mac mit bacon, Fehlanzeige, es gibt nur normale und du darfst wieder zu den kaum deutsch sprechenden Mitarbeitern gehen, die die dir nicht weiterhelfen, geschwiege denn dein Problem verstehen. Wenn es nicht der Laden bei mir um die Ecke wäre und ich nach dem saufen Bock auf einen Snack hätte, könnte der Laden von mir aus bankrot gehen und die Mitarbeiter dürften gerne arbeitslos auf der Straße hocken.

Mcces geht immer und überall. Leider auch hier jedes jahr teurer und teurer und teurer...

Ein üblicher McDonald, mit McCafe und Drive-In-Schalter. Vorbestellung über die App möglich. Ausreichend großer Parkplatz. Parkscheibe notwendig.

Very rude staff looking down on people and taste is so bad they use sugar and ketchup. Was the horrible burger I ever had

immer top auch veggie zeugs toppie

Bestellung falsch verstanden, ok kein Problem, aber dann fehlte noch die Hälfte von dem was ich bezahlt hab und kein Hallo, kein tschüss, mega unfreundliche alte Frau am Drive In. Bin richtig enttäuscht. Am Telefon nichteinmal eine Entschuldigung. Bin traurig.

Solider laden, ständig voll Einziger minuspunkt, einige Servicekräfte ziehen ständig sobin Gesicht, das ist nicht nice. Ich fühle mich so nicht willkommen

Schöne Mc Donald. Essen erhielten wir sehr schnell. Auch die WCs waren sehr sauber.

3*Essen - Für die Burger, weil in ganz Deutschland sich damit keine Mühe mehr damit gegeben wird. Anderes in den USA. 5*Service - Weil das Personal immer freundlich und hilfsbereit ist und sie halten Ordnung im Restaurant. 4*Ambiente - eigentlich sind es 3* weil sich kein McDonald's mehr Mühe gibt außer dieser, weil Kunstmalerei am Gebäude ist für z. B. Socialmedia die Engelsflügel. Geht immer und ist ein Hingucker und Spot 🙌 Danke euch Mc'Team