McDonald's in Berlin

Staff have no idea when you ask for the menu because the automarten doesn't go to the counter so you go to the counter to order and you had no idea and then you waited a long time and the food you eat was cold too

The delivery of ~€5, which was paid for royally, was incomplete and no one could be reached by phone

Caution! In the current sticker competition, the employees don't give out enough stickers and then argue about it when it's brought up. In my opinion this is fraud. Yesterday and again today. Not recommended!

A blonde old woman always stands there. She's really unfriendly and racist. I wouldn't go there again. I was with my children and she gave me ugly looks. In addition, the food was too cold and we were served old fries. 20 nuggets weren't even in the box of 20. So just bad.

The staff. Unfortunately, we are becoming more and more unfriendly, first the wrong order and now they are also insulted.

I ordered 20 nuggets but only received 16. You wait 10 minutes at the drive through until you can order even if no one is in front of you... impossible service.

There was a piece of sealing ring/rubber in the ice cream I ordered. Unfortunately I couldn't reach anyone by phone. Please check your machine, it would be stupid if it happened to others 😢

Food is freshly prepared, staff very friendly and helpful

All I know is that I ate my fill, 5 stars (I warn you that their potatoes stick together)

Have come for breakfast many times, always quick and hot.

Very crowded. Tables not wiped down

ATTENTION: There is a risk of demands for money in the parking lot! An absolute disgrace! We received mail from the ParkDepot management company threatening us with a “contractual penalty” of EUR 25.00 because we exceeded the maximum parking time (90 minutes for our restaurant visit)… Tell me, McDonald’s – is it still working? Since when do I, as a paying customer, have to watch the clock while eating?! You complain about family restaurants for breakfast, lunch and dinner - how much time can I plan to eat with my family at your place, after 30 minutes of waiting in line at the counter, playtime for the children in the colorful corner, followed by coffee from Mc Café for the parents ( which is so hot that you have to wait 10 minutes before you can drink it) and a bathroom time for the family... I'm really pissed off and feel really ripped off. The main thing is that you play properly and then people smile. But then please leave the building quickly for the next payment partner - that would never happen in a real restaurant. Thanks for serving, I've had enough!

Wir haben uns etwas bestellt und es mit nach Hause genommen. Zu Hause ausgepackt und um es kurz zu sagen einfach miserabel. Ich hab Fotos gemacht.

Very lovingly and personally prepared, very charming smile

A clean and attractive branch. Friendly staff and “freshly” prepared food. It's rare to see that the burgers actually look like the ones in the pictures in the store. I noticed this in the store itself and when they delivered it. I am very pleasantly surprised and will definitely be a customer there more often.

A red-haired woman (manager) Very unfriendly and very cheeky. I ordered food and complained why coupons didn't work. She sent me away and forbade her employee to make me food. I have never experienced anything so unprofessional and rude!

Unfortunately something was missing from the order and also the wrong dips

Became very expensive And advertising and reality have big 😁 differences

The store is getting worse and worse. Something was always missing from the last 3 takeaway orders. The last time everything was stuffed into bags that were too small so the burgers were more mush. No longer recommended!

It was super full but everything was great with the waiting time

Service was nice but completely overwhelmed. Almost 1 hour after paying, 3 menus were received...ice cold and then a burger was forgotten. Of course you only find out when you get home... Unfortunately, this isn't the first time this has happened at this store. The last time I stood in line at mcdrive for almost an hour. An order is taken there every 10 minutes. Unfortunately it has nothing to do with “fast food” anymore. Next time it's better to go to a real restaurant, it tastes better and costs the same now.

And once again, digital payments don't work. Like every two weeks or so. Running 1 km is really fun

It's just okay to eat there. Not recommended to take with you. No matter what you order, something is always missing. Today it was the toy at the happy meal. It can't be too much to ask for a bag to be filled with what is ordered. It happens so often there.

It used to be well maintained here and not so run down

2024, dissatisfied again. This time everything is there, but cold. I think that was it. 2023, Dissatisfied because order was not complete. Out of the house and seen too late. Bad luck

I work with delivery at UBER. There are several drivers who only stand there and they talk to the curtain staff; others were given bad ratings so that they could no longer work there. Zero staff

Unfortunately very slow, we had to wait forever, unacceptable for a fast food restaurant. And the tables were all very dirty, the woman who actually cleans them didn't bother when asked. Once here, but never again...

McDonald's on Bitterfelderstr. It's been around since I was a teenager, and like today, I've enjoyed going here before. This branch is really very hygienic, the tables are always clean, at least when I was there and the toilet area needs to be particularly highlighted, you can clearly see from my pictures that everything here is really great. The staff are very friendly. There is also a small play area for the little ones, which I couldn't take photos of because it was too crowded and I didn't want to take pictures like a crazy person. There are enough seats and there are plenty of parking spaces, parking doesn't cost any money until a certain point in time, I've also uploaded a picture that you can take a look at. There is a bus stop right in front of McDonald's, based on my pictures you can also see which lines run there and what the stop is called. Have fun, visit the branch, I can highly recommend it.

As always, eating at McDonald’s is quite pleasant. But now the restaurant does not provide straws for drinks, not even when asked. And if the cups are full of ice, you can't really enjoy drinking from them. A very big negative point for a small thing.

Order - Terminals defective, 1 of 4 worked. Tables disgustingly smeared. The sometimes nice staff is of little use. I had to wait a very long time.

Mc Drive waited almost ten minutes for a burger.

The Uber driver told me that he and his colleagues no longer want to take orders from this restaurant because of the bad treatment and reviews they receive from the store manager, for no reason, just because they have an immigrant background and want to work in Marzahn, where there is a lot of racism against people with a migrant background. I find this very shameful for a respected restaurant chain like McDonald's. Because of this, many drivers rejected many orders from McDonald's and my order only arrived after more than an hour even though the estimated time was only 15 minutes the food was very cold and inedible. I don't want to order from this restaurant anymore.🛑🛑

Since switching to the vending machine ordering system, this branch has just been bad. I have 33 minutes today! Waited for "standard products" (2x double cheese + 1x chicken burger). 15 minutes after ordering and paying with an EC card at the machine, my number disappeared from the screen. When asked, it said "it will appear again in a moment, don't worry, it will still be processed". After 25 minutes and another request it was said "oh, we're sorry, the order has disappeared". Another 5 minutes later I was clearly audibly asked about my burgers in the kitchen for the first time. Of course, these had to be done first so that I could leave the branch with my burgers after a final 33-minute wait. Just bad! And there is no friendliness, instead there is just whining. Not to me, but to others. Number 109 went to the pickup counter and asked if the order was ready. The employee then complained to the customer, "Sure, it's on the screen!", whereupon the customer CORRECTLY commented that there was nothing there, so he would ask. The employee messaged back that it would be on the display - I can confirm, there was NO 109 on the screen, neither in processing nor for collection.

The staff is always friendly and can even make you smile. It is a bit crowded during rush hour.

The service has improved significantly and the service at the drive-in counter is always very helpful and friendly. Today we even got 2 milkshakes for free - nothing more is possible. Thanks

So in itself it's not a right to vote, it's just that the cleanliness of the entire store is really poor, especially the outside areas. In addition, some of the employees who move around the store look very annoyed, why, I have no idea. Otherwise it's okay as a fast food restaurant and fast food chain.

Clean environment, fresh products, unfortunately no 0.5l drink cups - item selection also not at the vending machine therefore blocked, no information about this or a goodwill offer when delivering the order, only after asking at the counter for information - without apology... - ??? - That detracts from the actually good impression. Very unfortunate.

I had lunch there today with my girlfriend and 4 children The slide for the children has been around for ages and for whatever reason the children have tried to keep themselves busy outside, so the children took the small stones to play with what the parents saw and of course wanted to put them away before we left 😏 Then the manager comes to us, looks at us and says they are her children 🤔🙄 yes they are Well, they remove the stones and they cost 1000 euros. Yes, that's all well and good, but the stones were put away properly. It's sad that the children have to play with stones even though there is a slide there 🤔🤨 I come from the catering industry myself and they actually say children are the future, but that can't be said about this McDonald's. I won't take my money there anymore, it's just an impudence. Without words

Here you get free food poisoning with your burger! Bababababa, I love it!

Unfriendly staff. Only 2 order terminals open. Clumsy answers. Often given the wrong food except for the missing one. Addendum August 9, 2024: Waited 20 minutes at the drive in for 4 cheeseburgers, which then tasted like shit (cold and sticky, even though they had been on display for an hour) The main thing is that the Lieferando is running. Not recommended. I will now avoid this business again.

It was a terrible experience for our child, the Happy Meal wasn't the one he wanted (Skater Smurfette) Instead there was something else and a: "The child shouldn't behave like that"?! We'll never go there again.

The employees there are often nice, but you shouldn't eat ice cream there. I've gotten something twice that looked OK but turned out to be bad. Sometimes you should really check whether something is bad.

Incredible conditions! The employees are extremely unfriendly. Dozens of children from the asylum home next door are hanging around in the restaurant, in the outdoor area and in the toilets. Food and drinks are stolen from the table. The staff doesn't care at all about the conditions! The lettuce on the burgers was already brown!!! Don't stop here or order!!!

Nice staff and the usual food. Fits

Usually? I was always quite satisfied. When I ordered from McDonald's via Uber Eats. On bitterfelderstrasse. Was everything always there? Today for the first time. Cheeseburger was missing until now? Always like that on Hansa Street

I had a very disappointing experience. The staff was rude and inattentive, and the manager responded to my complaints in a rude and dismissive manner. I will never visit this MC again. It doesn't even deserve one star

The unfriendly McDonalds I have ever seen. I asked nicely if they could make me a small 100 euro note. I was then told to order for 10eur. What's the joke? More expensive than any bank. Were sent out again with a small child.

Food tasted delicious and was ready quickly. We had to wait a maximum of 5 minutes. Service very friendly. McDonald's was full but still a very good experience that the four of me have had many times.

People are constantly being cheated on. You always have to check whether everything is there. Especially if you buy it to take with you. Today again like that. Just half a cookie :(

As of July 14, 2024: Sorry, but if there is no shift manager the place will go to the dogs. Ordered today, didn't get a receipt even though I didn't ask, a rogue who thinks bad things here. Then I ordered two Big Mac Bacon TS and although it is marked on the packaging, disappointingly there is only one Big Mac inside of both burgers. Cola was with ice cubes instead of without as ordered. Sry guys, it's getting hard to defend this store now. Afterward: Orders have been missing more often. E.g. Once the nuggets were missing from the sauces, yes the nuggets, then we weren't given a glass, even though we asked about the color (they suggested green, suspicious). Then twice there were no toys for the children, despite asking, and then my wife forgot the drink. All of this in a period of less than two months shows me A that I eat here too often and B that things were going much better before. A pity. Previously: Very friendly and simply good staff. Unfortunately, the customers are impossible sometimes, you get honked at even though you can't help it, then people asked if I had a problem, luckily the employees stepped in and prevented something worse from happening. Otherwise very comfortable seating inside and so far everything has tasted good.

We are ABSOLUTELY OUTRAGED about the derogatory manner of the branch manager on Bitterfelder Straße..!!! Unjustly making a mess of an older employee after more than 8 hours of service in front of the entire customer base because she accidentally sold a fish burger even though they were already sold out and then COMPLETELY ignoring US as customers when we criticized her is ABSOLUTELY THAT EVERY, VERY LAST...!!!! This branch manager is absolutely out of place..!!! He should be ashamed of himself...!!!!

if you have black head you have to wait. You're selling me catastrophe for 1 hour.

The food is mostly cold and the employees are very rude. Most people don't know about cleanliness. The terminals usually don't work. You have to check the food sometimes something is missing. When you order a large amount of fries, it looks like a small portion of fries. Really, it has to be, we pay money for that 💸. Playground closed for children, why?????

Karen welcomed us very honestly and when we asked to pay we were warmly shouted at again👍

Unfortunately, since my visit there on Sunday, I have had significant gastrointestinal problems and stomach pain… not recommended

Never again. Everything was messed up. The employees are shouting and extremely unfriendly. Our food was burnt and cold (our food sat on the counter for at least 10 minutes/even though we had table service). According to the staff, this service was not available, there were too few staff, but there was no notice of it anywhere. During the time we were there, 5 other customers experienced the same thing. Also, we all have stomach cramps now (about 2 hours after the distortion). Better stay away from this branch!

Normally the visits were reasonably pleasant and everything worked as it should, but today everything was great. Place an order with table service in the hope of getting hot food conveniently delivered to your table without having to wait in line. After half an hour or so we realized that our food had simply been left on the main counter. Shameful excuse from the employee: "You see how busy we are, we can't bring this to your table." So the food was cold and the soft drinks were non-carbonated. A pity. Customer satisfaction doesn't seem to be that important for the appointment. Order was placed around 8:00 p.m.

The service is getting worse and worse. The quality, well. And when it comes to specials such as jars and toy promotions, as always there is not enough stock. Even after 1 day of action

I always enjoy eating at McDonalds 😋

Food tastes delicious, good service and great ambience...

So rude staff never be again I just ask for extra spoon for my kids

Hardly any employees, 15 orders were in front of me. I waited over 20 minutes 2 just stand around at the front instead of preparing everything.. Then we forgot to eat.

Food was better, taste worse, not warm enough, tables not clean, toilet dirty, floor sticky, staff takes too long, sometimes unfriendly.

Absolutely quick operation (5min.) Were here for breakfast. Everything FRESHLY prepared. Always my pleasure ! ! !

Sunday morning, nothing going on and a 15 minute wait for a breakfast burger

Way too crowded! The staff makes an effort, but the store is really overcrowded, which often results in longer waiting times. Especially at drive-in. It's better to park and then pick up your food (order online beforehand) than to wait in line. Can really take a really long time!

Employees were totally overwhelmed and messed everything up. We waited 15 minutes at the checkout to pay for our order. They weren't picked up and then left again. We will never enter this store again!

Excellent and good cafe, just a lot of garbage but that's okay

We were there on a Saturday and it wasn't particularly crowded. Still, the food took a while. Unfortunately the tables were dirty and smeared and weren't cleaned, so we had to do that. The service was mediocre, my tray of food was ready and I asked what number it was. The young lady spoke far too quietly that I had to ask again. No please, no thank you, bon appetit or anything else. A pity. The food was fine as always.

The food didn't taste good at all and it was totally dry. They should be ashamed

When ordering to take away, check the contents immediately, not at home!!! Something is always missing!!! This is already a tradition in this branch!((

I actually think the food is pretty tasty there, the only problem is if you pay with cash and not with a card... Then it takes ages for them to serve you, staff are sometimes friendly... depends on the time To everyone who goes there: go to the machine and pay with a card

We were at the drive in at 3:55 pm on May 18th and the guy needs a ride. He was so funny. Seldom seen such nice employees.😂 officially McDonald’s has the best employees in the drive in but only in the drive in 😂

We were very hungry. Ordering at the terminal was quick and easy. Waiting time for the food at the table was very moderate, despite the restaurant being full. Food was really warm and tasty. The strawberry milkshake was very good and creamy for a particularly long time. All in all, it really deserves 4 ⭐️⭐️⭐️⭐️. We have really experienced something different here.

Well, I'm not a fan of fast food and I don't think the ordering terminal is a good thing either, as I prefer talking to people rather than looking for my order on the screen. Unfortunately, the burgers are rather dry and no longer greasy and juicy - everything takes a long time is no longer beautiful

I'm disappointed..I stood at the checkout for 10 minutes and no employee took an order, there were 3 employees in the service who all looked at me, but neither said hello nor took an order, very sad..but The employees were all having fun, loud electronic music could be heard from the kitchen, well the main thing is that the employees are having fun and I'm going home hungry... I'll try it again one day and if necessary send my complaint to McDonald's Munich. This is not how you become the best host

Underground!!! Absolutely understaffed, I felt really sorry for the poor employee, but waiting 12 minutes for 2 cheeseburgers??? The term “fast food” takes on a completely different meaning...

Cold fries. No carbonation in the cola. So like always...

Typically Mc, service was very good despite being understaffed. The ambience is typical mc, not really nice but not cruel either. Food on site was MC appropriate. The ever-increasing reduction in size of burgers is annoying. And also trying to be ecological. No lids, straws or napkins. But the branch itself is quite good

Been waiting 20 minutes for my burger and it's still not there, are the employees somehow taking a break all day or something

Birger King...but you don't have to wait as long at the drive as you would elsewhere

Full of people Messy Hardly any staff hustle and bustle .....

Something was forgotten again and the wrong food was packed...

We waited 2 hours for our Esseb order and now it has been canceled. Otherwise I was always happy there but that's a disgrace.

Long waiting time to pay, looking at you, seeing that you have money in your hand and being ignored…. And if you wait a long time until you are called, you forget the numbers…. But eating is good

Unfortunately it's very full today on May 2nd due to the glass promotion, actually no problem at all. Except nothing is working today. The ordering terminal is not working properly, i.e. you cannot correct anything or order correctly. Then at some point the order number falls out of the system. Even if the staff tries hard. Waiting time of 1 hour and thirty minutes!!!

Was there today for the first and last time. We had to wait an incredible 58 minutes for our order (like many others). If I hadn't asked, it would certainly have been longer. The only plus point is that the older employee made my order immediately when asked (even if it wasn't correct, but corrected immediately). Basically, the tone in the branch is pretty anti-social and the staff is totally overwhelmed. Honestly the worst store I've ever been to!

I wanted to order something there, but my €100 bill was rejected as a method of payment. Since the order is supposed to contribute at least 10% of the bill, I couldn't buy any coffee there. Another reason to visit McDonalds less often.

Dear Sir or Madam, after I stood at the checkout for over 30 minutes, the employees refused to serve me because I did not order from the machine. I'm 69 years old and can't handle it, so a very nice young lady helped me. There were 7 people in the operating area and no one was willing to help me. The expression of the staff leaves a lot to be desired. It was at 6:30 p.m. on 5/1/24.

Short and sweet: Food: McDonald’s, at least it’s like the other restaurants Service and the rest: scary, here for the second time - more or less forced and / or accidentally - felt like 3x too much. Unearthly long waiting times, sometimes incorrect orders, discussions with the service when you speak to them. Overwhelmed, helpless and at the same time unfriendly staff. If you don't have to drive to this branch, feel free to use the surrounding ones!

Waited 25 minutes until someone came to pay and then waited another 40 minutes until 2 HappyMeals were ready. That's not normal, it's called a fast food restaurant. This is not so extreme in any other branch. They seem to be working with Park Control here because the maximum parking time is easily exceeded given the speed limit in the branch.

The food is actually always quite ok. But I was annoyed today because after 16 minutes I was still not allowed to pay in cash and was ignored. They said they weren't taking any more orders even though they could continue to order from the machine and I just wanted to pay. Unfortunately I had to leave without food. (But there were actually a lot of people there)

It is right next to an asylum center. Accordingly, the cleanliness, ambience and service suffer extremely...I won't go there again

Very nice service, clean and tidy atmosphere, children's games corner was a bit poor but okay...

Everything took far too long. Waited almost 20 minutes. The service that citizens provide was just nonsense. You should also wear gloves when preparing food. You did. A couple got the wrong food twice in a row. It just doesn't work.

Food like typical McDonald's always tastes the same, hence 5 stars. The staff is so unfriendly that they can't even make a burger without ketchup and onions and when you ask for a new one they stare at you stupidly... Never again !!!

Long waiting times on weekends, no service (all stands were hidden), staff friendly

smells like smoke when you go there in the morning. Also takes forever. Second visit: 30min for mc smart menu and double chilli burger Slow food is lived here!

Unfortunately, this shop is very unclean in the evening and at night. You are welcome to wipe down tables in between. It doesn't take a minute and they're clean again in no time. I've already seen a dustpan with a broom in use in other stores. If I buy something like that, it'll work wonders. All in all not recommended. Employees seem very harsh in their tone. Somewhat friendlier faces are still easy to look at in the evening. Cheeseburgers, fries were only lukewarm, nuggets were almost cold. Don't want to know when these were from.

This McDonald's is not our first choice. In times of Corona, the staff wear masks, but they are often either under the chin or at least under the nose. Friendliness doesn't shine either. We have always had to wait a long time for our food and drinks. Our order number often disappears from the top screen after a few minutes, but the actual issuing of the order takes another long time. It was also unfortunate that almost every order was missing something. Especially the toys from the junior bag or dips. Often something is missing from the offer, today for example orange juice and salad. Actually standard things. After several months we tried it here again today. We have a day off and wanted to come here for breakfast. There's no toast this time. Actually a standard product. I asked why that was and was told that there would be a change in the range starting next week. This is the reason that there is no longer any toast. For breakfast. I have no further questions.