McDonald's in Berlin

Bad service: You order a small takeaway order and it takes forever to prepare. Additionally, many customers who order after you are served much sooner than those who have been waiting for a long time.

terrible service! 20 minutes of waiting! And we are still in line... It is not known when our order will be given. The scoreboard is not working. There are definitely more than two dozen people waiting now. There is nothing to breathe.... Better drive a couple more kilometers

It always takes forever, something is always forgotten when ordering.

Was there yesterday. Waited 7-8 minutes at the McIntosh Drive-Through ordering booth, and there was no response. I thought it was broken and I was in danger. There were two cars in front of us, and they stood there for another 16 minutes before the two in front of us got their food. If it were busy, I'd understand the wait, but two cars that only got a small bag each, so obviously not everyone got 50 burgers, waiting over 20 minutes is just too long. We drove away without ordering.

Order took 2 hours and no money back

So far everything is good, only when you order there with the Uri and then arrive home there is always something missing, you just don't feel like driving back, no one answers the phone and it's annoying when you order 6 burgers the employee can only count to 5 - it's just annoying

Mostly clean, definitely better than most McDonald's branches. Cleaning is always carried out and the tables are wiped regularly. The food is always flawless (by Mäcces standards), is freshly prepared and brought to the table. The only downside is that it's usually overrun on public holidays and weekends, so you can forget about waiting for less than 30 minutes. On days like this I prefer to avoid the branch. But otherwise okay.

Very nice and nice employees ☺️

I have been to this establishment 2 times and the service is not satisfactory. There is no cleanliness in this establishment. I give it 2 stars, delicious cappuccino.

The club is full of trainees and everyone is lazy and doesn't want to work

Too few employees, too slow for a fast restaurant.

Plastic food for the unhealthy lifestyle in between

Service - 0. There was no one there, I waited for the order for 15 minutes, although before it was delivered in 3 minutes when the room was full. 4 employees stood and talked stupidly until one of them (with a tattoo on her face) said something in unintelligible German and pointed either to the direction of the door or to the table, I asked again as I was still in the process of learning German, but still there was an indistinct answer, or louder, I went to the tables, I thought they would bring me an order or something else. Maybe she meant to open the door because a wheelchair user was coming in (although he was with his friends so there was no need to open the door), after which she decided to run up to them. I don’t know why the employee asked me to open the door and didn’t do it herself; perhaps she didn’t want to interrupt “good communication” with other employees. Even at the end, when I said goodbye, they didn’t say goodbye to me in return. Conclusion: Service - 0. Added one point for an elderly employee who made me coffee in a second and went on to WORK like all normal people, and don’t scratch your tongue, made an order - and there are no more people, do what you want, and learn to be polite.

I've been here every Thursday for a year. And this little Asian woman is always here and ensures a level of cleanliness that other restaurants don't have. She's a little whirlwind and does a great job.👍

Staff are generally friendly, waiting times in the drive-in are almost always very long. A little better in the restaurant itself. My record at the drive-in was almost 30 minutes.

Stomach problems after eating... stay away...

I was amazed and positively surprised at the cleanliness of this location. I particularly noticed the flowers on every table, which gave an MC restaurant a cozy atmosphere. The staff was also very friendly.

Food was missing when delivered, calls are ignored and food is not delivered. Absolutely not recommended

Pokemon cards are cool, but vegan selections suck. McDonald is the most conservative among fast food restaurants.

Were there today, very nice and helpful service, the food was very tasty and everyone was satisfied and full. Particularly nice service brought to the table. That doesn't exist here in the Ruhr area. Thank you very much and keep it up.

When I ordered a double cheeseburger, find it for me, or they threw it at me, or worse, they told me what to do, although I know without them, when I ordered the food, everything was fine. But they always give ice, which annoys me. There is only one boorish person in the drink itself, and sometimes there are such geniuses that I want to say McDonald's, you see that there is also a playground that is closed all the time, namely, the slide, why they put it there, to ride or for show, well, what really pissed me off is because they have there are no straws all the time even though I came very early or they supply it to me or they just hide it unknown but McDonald's is the worst also in the toilet there is always running out of soap and it's dirty there for the Internet you have to pay also they told me if you paid only 5 € it's too little and you're like nobody I'm already silent for the fact that they all the time when I want to pay in cash all the time they go somewhere free people there are they are not suitable but just look at the walls who is better I recommend somewhere on Marzahn because this one is worse and I also forgot it's just f***ing dirty, no one looks there

They said there were no cheeseburgers, so what should I eat now?

This has to be the slowest McDonalds in the entire world. 25 minutes for an order.

Actually everything fits... but unfortunately every time I go there and always get something for several people. Either something is missing, something is different than what was ordered and the new addition is Mc-Rib without sauce 🙈. But otherwise it's completely okay there.

Just ordered happy meals and didn’t receive the toys

My Coke was only half full and there was a fly on my cheeseburger

Just fast food. Unfortunately, you always have to wait a long time at the McDrive counter and even if it's fast food, you have the feeling that the citizens are just being clapped together.

Basically don't go there anymore

If you want to pay a parking fine in addition to the money spent, then you are welcome. Or you need to eat bistro and leave. There you are fined if you stand there for more than an hour.

A big problem with the heater is very cold!

Juicy meat better than the others in the area....👍👍👍👍

Ordered 5 ice creams and received 4. One of the ice creams was just with sauce and half an ice cream.

€2.19? What did I just pay you money for? You're not serious!

It's a solid McDonald's. However, it didn't offer table service and seemed old-fashioned, without a separate Mc Café area.

Bad service and very disrespectful workers. I do not recommend visiting it

The worst workers and services I don't recommend at all are disrespectful and racist.

The staff is typically Berlin without words. There was no way to turn a Fanta into a coffee on the menu. Strangely enough, this works in the rest of Germany

It used to be fun to go here...Now the employees are rude, bored, just chatting among themselves. Zero service, not a nice word. The food is slapped together and literally thrown into the packaging. The fries are cold and sticky and the shop is dirty and full of germs and to everyone's delight, the delivery drivers jostle you because they have priority... Man, man, where is this supposed to end...

A failed and extremely racist treatment that is not recommended

I went to this restaurant for dinner with my children. My daughter played and everything was fine. But a few weeks later I get a €20 fine for a parking violation. Apparently I exceeded the permitted parking time (max. permitted parking time 1 hour and 30 minutes). I stayed in this restaurant for 1 hour and 49 minutes. It's unbelievable that McDonalds would do something like that and accept it. This means you are no longer interested in customers. Very well done, you made €20 but lost a customer. I'll never go to this McDonald's again. At the same time, I no longer park at other businesses with parking spaces operated by Parkdepot GmbH.

The employees are so carefree. If I talked to a wall, it would listen to me more understandingly.

Generally a good place, we go there quite often, the last time we ordered the Big Tasty Bacon Menu and one of the burgers looked quite strange, almost all the cheese was on the outside, but it was very tasty, the potatoes were warm and tasty

I'm really amazed at how such bad employees can be found and assembled in a place like McDonald's in the capital of Europe. I believe you need to replace the entire team from top to bottom.

It's ok but it could be cleaner. Table was stuck and dirty. But otherwise ok.

Went to the drive in today, ordered 1 Mc Rip menu, a single McRip, a Mc Chicken menu, a Happy Meal and a chicken burger. I finally received 4x ketchup but all menus without fries. Became a real juice shop. Receipts are also not issued so that you can collect your missing goods. It's just sad that you're being ripped off like this and I hope this place goes bankrupt.

When you ask for something special about the burger, sayings like “What a bullshit” come out of the kitchen. There should be a little decency!

I ordered yesterday via Lieferando. First there was a wrong delivery, I think it was simply mixed up by the driver. I called McDonald's and was immediately available. A nice employee solved the problem straight away and arranged for me to be delivered again. It took less than 30 minutes for the goods to arrive on site. Thank you

How can it be so hard to get through a list?! Can't manage to pack an order correctly. Instead, half of it is forgotten. Every time the same thing in the store. Thanks for nothing!

Yesterday I ate a Big Tasty Bacon with fries (cold and soggy) -> went to the emergency room at night (approx. 4-5 hours later) -> food poisoning -> severe vomiting diarrhea -> 40 degree fever -> inpatient hospital stay 👍

Mc Drive bad. You are left standing there forever with a car in front of you. Sorry but kindness is different. Maybe you should explain customer friendliness to the young service employees

Reaching children can be renewed... otherwise everything is good

Staff have no idea when you ask for the menu because the automarten doesn't go to the counter so you go to the counter to order and you had no idea and then you waited a long time and the food you eat was cold too

The delivery of ~€5, which was paid for royally, was incomplete and no one could be reached by phone

Caution! In the current sticker competition, the employees don't give out enough stickers and then argue about it when it's brought up. In my opinion this is fraud. Yesterday and again today. Not recommended!

A blonde old woman always stands there. She's really unfriendly and racist. I wouldn't go there again. I was with my children and she gave me ugly looks. In addition, the food was too cold and we were served old fries. 20 nuggets weren't even in the box of 20. So just bad.

The staff. Unfortunately, we are becoming more and more unfriendly, first the wrong order and now they are also insulted.

I ordered 20 nuggets but only received 16. You wait 10 minutes at the drive through until you can order even if no one is in front of you... impossible service.

There was a piece of sealing ring/rubber in the ice cream I ordered. Unfortunately I couldn't reach anyone by phone. Please check your machine, it would be stupid if it happened to others 😢

Food is freshly prepared, staff very friendly and helpful

All I know is that I ate my fill, 5 stars (I warn you that their potatoes stick together)

Very crowded. Tables not wiped down

Have come for breakfast many times, always quick and hot.

ATTENTION: There is a risk of demands for money in the parking lot! An absolute disgrace! We received mail from the ParkDepot management company threatening us with a “contractual penalty” of EUR 25.00 because we exceeded the maximum parking time (90 minutes for our restaurant visit)… Tell me, McDonald’s – is it still working? Since when do I, as a paying customer, have to watch the clock while eating?! You complain about family restaurants for breakfast, lunch and dinner - how much time can I plan to eat with my family at your place, after 30 minutes of waiting in line at the counter, playtime for the children in the colorful corner, followed by coffee from Mc Café for the parents ( which is so hot that you have to wait 10 minutes before you can drink it) and a bathroom time for the family... I'm really pissed off and feel really ripped off. The main thing is that you play properly and then people smile. But then please leave the building quickly for the next payment partner - that would never happen in a real restaurant. Thanks for serving, I've had enough!

Wir haben uns etwas bestellt und es mit nach Hause genommen. Zu Hause ausgepackt und um es kurz zu sagen einfach miserabel. Ich hab Fotos gemacht.

Very lovingly and personally prepared, very charming smile

A clean and attractive branch. Friendly staff and “freshly” prepared food. It's rare to see that the burgers actually look like the ones in the pictures in the store. I noticed this in the store itself and when they delivered it. I am very pleasantly surprised and will definitely be a customer there more often.

A red-haired woman (manager) Very unfriendly and very cheeky. I ordered food and complained why coupons didn't work. She sent me away and forbade her employee to make me food. I have never experienced anything so unprofessional and rude!

Unfortunately something was missing from the order and also the wrong dips

Became very expensive And advertising and reality have big 😁 differences

It was super full but everything was great with the waiting time

The store is getting worse and worse. Something was always missing from the last 3 takeaway orders. The last time everything was stuffed into bags that were too small so the burgers were more mush. No longer recommended!

Service was nice but completely overwhelmed. Almost 1 hour after paying, 3 menus were received...ice cold and then a burger was forgotten. Of course you only find out when you get home... Unfortunately, this isn't the first time this has happened at this store. The last time I stood in line at mcdrive for almost an hour. An order is taken there every 10 minutes. Unfortunately it has nothing to do with “fast food” anymore. Next time it's better to go to a real restaurant, it tastes better and costs the same now.

And once again, digital payments don't work. Like every two weeks or so. Running 1 km is really fun

It's just okay to eat there. Not recommended to take with you. No matter what you order, something is always missing. Today it was the toy at the happy meal. It can't be too much to ask for a bag to be filled with what is ordered. It happens so often there.

It used to be well maintained here and not so run down

2024, dissatisfied again. This time everything is there, but cold. I think that was it. 2023, Dissatisfied because order was not complete. Out of the house and seen too late. Bad luck

I work with delivery at UBER. There are several drivers who only stand there and they talk to the curtain staff; others were given bad ratings so that they could no longer work there. Zero staff

Unfortunately very slow, we had to wait forever, unacceptable for a fast food restaurant. And the tables were all very dirty, the woman who actually cleans them didn't bother when asked. Once here, but never again...

McDonald's on Bitterfelderstr. It's been around since I was a teenager, and like today, I've enjoyed going here before. This branch is really very hygienic, the tables are always clean, at least when I was there and the toilet area needs to be particularly highlighted, you can clearly see from my pictures that everything here is really great. The staff are very friendly. There is also a small play area for the little ones, which I couldn't take photos of because it was too crowded and I didn't want to take pictures like a crazy person. There are enough seats and there are plenty of parking spaces, parking doesn't cost any money until a certain point in time, I've also uploaded a picture that you can take a look at. There is a bus stop right in front of McDonald's, based on my pictures you can also see which lines run there and what the stop is called. Have fun, visit the branch, I can highly recommend it.

As always, eating at McDonald’s is quite pleasant. But now the restaurant does not provide straws for drinks, not even when asked. And if the cups are full of ice, you can't really enjoy drinking from them. A very big negative point for a small thing.

Order - Terminals defective, 1 of 4 worked. Tables disgustingly smeared. The sometimes nice staff is of little use. I had to wait a very long time.

Mc Drive waited almost ten minutes for a burger.

The Uber driver told me that he and his colleagues no longer want to take orders from this restaurant because of the bad treatment and reviews they receive from the store manager, for no reason, just because they have an immigrant background and want to work in Marzahn, where there is a lot of racism against people with a migrant background. I find this very shameful for a respected restaurant chain like McDonald's. Because of this, many drivers rejected many orders from McDonald's and my order only arrived after more than an hour even though the estimated time was only 15 minutes the food was very cold and inedible. I don't want to order from this restaurant anymore.🛑🛑

Since switching to the vending machine ordering system, this branch has just been bad. I have 33 minutes today! Waited for "standard products" (2x double cheese + 1x chicken burger). 15 minutes after ordering and paying with an EC card at the machine, my number disappeared from the screen. When asked, it said "it will appear again in a moment, don't worry, it will still be processed". After 25 minutes and another request it was said "oh, we're sorry, the order has disappeared". Another 5 minutes later I was clearly audibly asked about my burgers in the kitchen for the first time. Of course, these had to be done first so that I could leave the branch with my burgers after a final 33-minute wait. Just bad! And there is no friendliness, instead there is just whining. Not to me, but to others. Number 109 went to the pickup counter and asked if the order was ready. The employee then complained to the customer, "Sure, it's on the screen!", whereupon the customer CORRECTLY commented that there was nothing there, so he would ask. The employee messaged back that it would be on the display - I can confirm, there was NO 109 on the screen, neither in processing nor for collection.

The staff is always friendly and can even make you smile. It is a bit crowded during rush hour.

The service has improved significantly and the service at the drive-in counter is always very helpful and friendly. Today we even got 2 milkshakes for free - nothing more is possible. Thanks

So in itself it's not a right to vote, it's just that the cleanliness of the entire store is really poor, especially the outside areas. In addition, some of the employees who move around the store look very annoyed, why, I have no idea. Otherwise it's okay as a fast food restaurant and fast food chain.

Clean environment, fresh products, unfortunately no 0.5l drink cups - item selection also not at the vending machine therefore blocked, no information about this or a goodwill offer when delivering the order, only after asking at the counter for information - without apology... - ??? - That detracts from the actually good impression. Very unfortunate.

I had lunch there today with my girlfriend and 4 children The slide for the children has been around for ages and for whatever reason the children have tried to keep themselves busy outside, so the children took the small stones to play with what the parents saw and of course wanted to put them away before we left 😏 Then the manager comes to us, looks at us and says they are her children 🤔🙄 yes they are Well, they remove the stones and they cost 1000 euros. Yes, that's all well and good, but the stones were put away properly. It's sad that the children have to play with stones even though there is a slide there 🤔🤨 I come from the catering industry myself and they actually say children are the future, but that can't be said about this McDonald's. I won't take my money there anymore, it's just an impudence. Without words

Here you get free food poisoning with your burger! Bababababa, I love it!

Unfriendly staff. Only 2 order terminals open. Clumsy answers. Often given the wrong food except for the missing one. Addendum August 9, 2024: Waited 20 minutes at the drive in for 4 cheeseburgers, which then tasted like shit (cold and sticky, even though they had been on display for an hour) The main thing is that the Lieferando is running. Not recommended. I will now avoid this business again.

It was a terrible experience for our child, the Happy Meal wasn't the one he wanted (Skater Smurfette) Instead there was something else and a: "The child shouldn't behave like that"?! We'll never go there again.

The employees there are often nice, but you shouldn't eat ice cream there. I've gotten something twice that looked OK but turned out to be bad. Sometimes you should really check whether something is bad.

Incredible conditions! The employees are extremely unfriendly. Dozens of children from the asylum home next door are hanging around in the restaurant, in the outdoor area and in the toilets. Food and drinks are stolen from the table. The staff doesn't care at all about the conditions! The lettuce on the burgers was already brown!!! Don't stop here or order!!!

Nice staff and the usual food. Fits

Usually? I was always quite satisfied. When I ordered from McDonald's via Uber Eats. On bitterfelderstrasse. Was everything always there? Today for the first time. Cheeseburger was missing until now? Always like that on Hansa Street

The unfriendly McDonalds I have ever seen. I asked nicely if they could make me a small 100 euro note. I was then told to order for 10eur. What's the joke? More expensive than any bank. Were sent out again with a small child.

I had a very disappointing experience. The staff was rude and inattentive, and the manager responded to my complaints in a rude and dismissive manner. I will never visit this MC again. It doesn't even deserve one star

Food tasted delicious and was ready quickly. We had to wait a maximum of 5 minutes. Service very friendly. McDonald's was full but still a very good experience that the four of me have had many times.

People are constantly being cheated on. You always have to check whether everything is there. Especially if you buy it to take with you. Today again like that. Just half a cookie :(