McDonald's in Berlin

Absolutely the sweet, pretty employee there 👀 with dark brown hair

We often go to this McDonalds because it is close to us. The staff is friendly. We get a McFlurry with every order. What's a shame here is that the ice cream is usually only half full. It would be nice if the pack was filled with ice accordingly. Sometimes half full, sometimes full is just not satisfactory.

Shift manager cheeky to employees. Patronizing to customers and also being wrong.

Actually, like all McDonald's branches. What stands out is fast service.

One like the other. Good standard. Good for a quick unhealthy snack.

Very friendly table service. Breakfast top.

Nice branch, although it was busy, no long waiting times, the staff was very friendly and accommodating.

Ordered at the display and served at the table a short time later. Everything OK, friendly and clean. For breakfast here today, as it was still empty, I ordered it directly at the counter. A short time later we were served and we were seated outside in nice weather. Everything was friendly, even when there was a small mishap with a repeat order: the staff politely apologized and explained how it came about. We are all just human, mistakes happen. It's nice when these are repaired in a friendly manner, like here today. So you'll be happy to come back.

Because I only parked 1 1/2, I exceeded the parking time by half (unknowingly, only after receiving the letter). I know you should have seen the sign about how long you can park. But I think it's cheeky that you're still being put under "pressure" about how quickly you have to eat while you're eating. I myself invited a few people to dinner to celebrate something. And 1 1/2 hours fly by. Well, now I know, but I won't be going there anymore because the branch has ultimately merged with Parkdepot. That's not customer friendly for me. Sounds strange, but it is true.

These machines annoy me. Not everyone is technically adept enough to be able to handle these things; if my son wasn't there, I wouldn't have eaten anything

Within a month, we took food 7 times and every time it happens that either the hamburger or the fries are missing. All 7 times. The wait for the food is long and the food is cold. The worst Mcdonald in Europe

Despite the store being full, all employees were on their toes. The food is also served quickly here.

Food arrived very quickly and the employee was nice, but unfortunately one thing was forgotten and we had to let us know and there were children walking around all the time, but of course the McDonald's employees couldn't do anything about it.

The order was brought to the table. Very nice service. Relaxed atmosphere, clean shop.

Rude, cold food, juice shop! I would have preferred to speak to the managing director - but nobody has a minute for the guests anyway

Burgers were old and sticky. Every time a burger is missing. It seems slow to me As if it was done on purpose. There was no one else there. Definitely the last time there for me. Update from 9/20/24 No change, it's apparently a scam that something is missing every time I pick it up. That's called cheating!

The food is very tasty And the McCafe is pure love I like coming here and ordering works quite well, although sometimes something is missing but the service is great The employees are now also super nice and accommodating For Mecces, this place is very, very good

The food is really tasty and hot/warm. Really great! The service is also very good. I haven't enjoyed a McDonald's so much in a long time.

A great McDonald's the employees are friendly.

Very good McDonald, the food was hot and fresh. The team was nice and attentive. This is how it should be everywhere!

Really bad there please dont go

I wanted to order and ask something on the phone, the woman on the phone was so unfriendly that she simply said no and hung up. I've honestly never experienced anything like that

It's ok but sometimes I feel like they're in a bad mood xD

Finally a McDo where you don't have to be claustrophobic.

Unfortunately I can only rate it once, 4 years ago I only gave it one star and today too. Ordered Royal ts menu with netted potatoes. Instead of nettle potatoes there were fries. The specially ordered mayo was also missing.

I've been visiting McDonald's regularly for years, but lately I've been increasingly disappointed with my visits. Unfortunately, I have to say that the quality of service in my branch has deteriorated significantly. One of my biggest pet peeves is that I get cold or incomplete food almost every time. It's frustrating to get the order from the drive thru and find that part of my order is missing or the food is already cold even though it's supposed to be fresh. It seems like the team is either overwhelmed or poorly organized. It's especially annoying when you pay extra to get something tasty and warm, only to be disappointed. Another problem is that there is often a lack of basic things like sauces or side dishes that are simply forgotten. This is particularly annoying if you just want to pick up your order and don't have time to go back to claim the missing parts. Overall, the quality of the food and service leaves a lot to be desired. I hope that McDonald's gets these issues under control quickly, because at the moment the experience is anything but satisfactory. Until something changes here, I will probably reduce my visits to this branch significantly.

Order 216 and I'm still wondering how the employee can take an order from McDrive and get my package ready at the same time. This is now the FOURTH time something is missing. This time it's the 9 Nuggets... Great apologies on the phone every time, but honestly? The food doesn't fly to our house either!

The employee’s best saying: “You make mistakes sometimes!” Unfortunately, she didn't want to reveal her name. We checked the order while we were still in the parking lot; at first glance, a TS was missing. After some back and forth, we were at least given that. Unfortunately, when we got home we noticed that three lattice potatoes were missing. The order was over €50 and was intended for a child's birthday party. Yes, thank you very much too, this is not the first time that something is missing there. It's unbelievable how you're dealt with over the phone.

And again when it was delivered to your home, something was left out for 4.50 euros. Top employees

Always good service!! The employees are always friendly!

M ORDERED WITHOUT CUCUMBERS, WE GOT WITHOUT SAUCE, WITHOUT ONIONS, WITHOUT CHEESE, WITHOUT CRISPY ONIONS. RIDICULOUS

I just read that McDonald's is complaining about a loss in sales. I can really understand. Just made a small order over €15 and was allowed to pay over €5 in fees for delivery, service and PayPal. Everyone thinks twice before ordering. Prices have already risen a lot anyway. But I find these fees really outrageous!!!

I got an old, dry chicken burger. When I went back to the counter to ask for a freshly made one, the restaurant management told me that they come out of the toaster so dry and curled. I felt really ripped off because I always eat chicken burgers, but I've never seen anything like that in a McDonald's. There was no replacement!!!

Actually standard like other branches of the chain, unfortunately here I often forget to put something in the bag. Complaints are sometimes not responded to well, you are unkindly informed that it is your own fault if you don't unpack and check the bag straight away, and there was no apology last time either.

You have to enjoy a delicious burger every now and then

The staff seems totally overwhelmed, zero friendliness, zero smiles...stood at the Mc Café for minutes...then rudely informed that I should please come to the checkout...I stood in the wrong place...she frowned and grumpily said not here...okay, I thought ...you just don't buy anything...no recommendation from me

Best McDonald's but I mean a lot of children because they are very loud

Check orders... Drinks wrong and even missing, sauces missing... And then when asked, still unfriendly

It's just a McDonald's but it's a very nice one

Ordered via Lieferando Food was cold, milkshake was missing, after calling you were told to contact Lieferando and ask for your money back, he couldn't do anything. Conclusion: McDonald's and Lieferando are no longer ordered.

Pleasantly cool in the restaurant on these hot days. Food in the usual McDonald's quality.

Not only is the food terrible, the rip-off with the 90-minute parking is also a joke. Nothing is clearly signposted either. Piss of shit!

The staff were friendly and efforts were made to keep the restaurant clean. Toilets were clean. Food was fresh.

friendly staff and quick preparation

I'm not usually a person who writes bad reviews online or even bothers to write reviews. In the past 3 months, my girlfriend and I have been here to get breakfast 3 times. We have been vegetarian for a long time and ordered McWrap Scrambled Egg Cheese and Egg McMufffin. In literally every order in the last 3 months, at least one product had bacon on it, even though we specifically ordered vegetarian items. :( Something like this can happen once, but please not 3 times. I would like to see more attention paid to this in the future and make all vegetarian people aware of the need to check their orders beforehand. ᵕ̈

Everything is becoming more expensive but the service is being abolished, everything is only via machines, that is probably the future

Unfriendly staff!!!! Never again!!!!

Forgot 2 of 5 items ordered 🤣🤣👎 (to take away) After another wait, the rest came. Unfortunately, the burgers in the bag were already cold when I left the loader. I think the employees there just don't care And that for the prices.

Update 06/24: the order was ready quickly, the staff was very nice and the burgers were very well “assembled” and everything was packed very well in the bag. Parking in front of window 2 was also requested today. Very good. You can be lucky with the staff, but you don't have to. But mostly you're nice. But what's annoying when you use the drive-in and have to wait: you have to stand in the no-parking area instead of behind the serving window. Still cool! How come?

Just tried a McRib for the first time. It was kinda disgusting – mostly sauce and no flavor. Don't even consider ordering this, it should be taken off the menu.

As soon as the employees get a bit stressed (6:30 p.m.), such as during peak working hours, nothing works in this branch anymore. My order was just called up on the screen and yet it wasn't ready until 2 minutes later! The time wouldn't be the problem, but the fact that several employees would answer my question: "Where is my food?" answered with: "I shouldn't be so impatient" (even though I was just called), "If you don't like it, go buy your food somewhere else" and other statements that I don't want to repeat now, just because I wanted to pick up my order, which was shown as finished! So if this should be the general concept of McDonalds, this fast food company is dead for me and I would like to warn anyone who enters this branch that they can expect treatment beyond good and evil!!!

Unfortunately it doesn't taste like it used to. I was in Coburg a few days ago and it really tasted like it used to. Everything here is a joke. Everything smells strongly of old fat and tastes like nothing. Dirt.

We are an older couple and go to McDonald maybe twice a month to eat fries and try something new. These are almost always lukewarm and not crispy. The last time I actually complained..... I would have to listen to the staff from behind... THE OLD ONE SHOULD NOT BE LIKE THIS. Since I heard that, I complained that people don't do something like that. They then apologized to us and the matter was settled for me. But 2 days ago we were there again. Fries, well... But I didn't want to complain again. There were 5 guests inside with us. The staff were talking and laughing so loudly as if there were no guests there. Our neighbor then rolled his eyes and cleared his throat. And my husband asked if the conversation could be quieter; after all, we want to eat in peace. It was dismissed by saying that you just wanted to have fun and that wasn't forbidden. That's right - work should be fun but always in the right place and not at the expense of the guests. The many negative reviews I've read now are no wonder. Maybe the BIG BOSS should take the time and train his staff there Because new things are hard to find. I just wanted to get rid of that

Food was quick, hot and tasty. Top.

Typical McDonald's restaurant. Waiting times are limited. The cleanliness was not good during our visit.

I work at fast food restaurant myself and we always try to accommodate the customer no matter what. At McDonald's I ordered a 9 piece Chicken McNuggets maxi meal. As I sat down to eat the fries were cold to the touch, so I asked the manager if I could have fresh fries and she asked me " What's wrong with them?" I said "They were cold". She continued to give me cold fries again from the large batch of fries that were in the fry warmer. I didn't mean to bother her precious time, but I am a customer and I paid for at least hot fries not cold fries. Anyway, I decided to purchase another large fries (because I didn't feel like bothering her again) and again they were cold. I gave up so I decided to buy curly fries at 3,89 thinking maybe they would be hot. I was wrong again, they were colder than the fries I had just purchased. I just handed the bag right back to the employee and she laughed. I used to come here alot in the past, but the managers have changed and the quality and customer service has disappeared. Even though the prices have gone up, the service has gone down. If you get cold food from any restaurant (fast food or likewise) it's your right to complain because you paid for it.

Unfortunately, a very, very bad and absolutely unfriendly shop. In the morning at 9 a.m., around 5 guests in the store, but a waiting time of almost 20 minutes. And also unfriendly employees. Very unfortunate. Fast food restaurants are different

Lunch today from McDonalds. Everything was great except for a Big Mac and the bullet fell out of the packaging and what do I see? A HAIR. I was able to lift the whole bullet with my hair, my husband almost started puking and I lost my appetite. Well, it can happen sometimes, but it shouldn't.

It's ok but it could be better if it were cleaner.

Been waiting for a milkshake with a table number for over 30 minutes, total chaos here.

Eating takes a long time and I see slow service

Every time it's just dirty here. The staff is extremely overwhelmed and simply can't do things like refill napkins. One of the worst McDonald's in Berlin.

Ordered through Lieferando, waited over 1.5 hours for the food. Everything was cold. It was the last time. I can also get rid of my money elsewhere. Really sad.

I'm glad the store exists. Never had a bad burger or rubber fries here. Modern location with several working touch terminals / self-service POS. Overall it was kept pretty clean, which makes me pretty happy as a customer.

Food was great, ambience was great but we got a fine of €25 for exceeding the parking limit. I absolutely cannot recommend this McDonald's. I would choose another McDonald's if you were invited there for a birthday and we all had to pay. Therefore bad for business for McDonald's. Absolutely do not go here, not recommended go to another McDonald's restaurant where you can park for free and for as long as you want. But here your money is being taken out of your pocket. This is my freedom of expression, everyone can decide for themselves whether they want to go there or not, but that is my opinion and I will not go there in the future and would not recommend anyone else to go there either.

The "nice young" lady at the checkout apparently had such a bad day that she couldn't even say hello, but instead shouts after a question or gives a bad look. I asked for a second straw and got such an unpleasant NO. I ask this McDonald's branch to fire this employee or give her a BOLD announcement

Arrived there today, hurried in a hurry, arrived at exactly 12 o'clock to the second, and was immediately chatted to stupidly by a strange man dressed in black, about "master" and when I asked "please" he immediately changed his posture with the gesture and the head-waving towards the door - at that point I didn't even understand what the figure wanted from me. After asking again, it turned out that the branch apparently closed at noon and the guy wanted to point this out to me in a "friendly" way with his disrespectful way of speaking and calling me. (He was a dude for at least over 50 years, and not a smasher brother whose assi slang might be excused because of his parents) To explain, I'm not a master and I don't look like a craftsman either, I have no idea what kind of role this guy is imagining, but apart from the other employees, unfortunately not all of them shine with customer friendliness or the feeling that you like being a customer is seen, and the work is something like fun for them. Overall impression continues to decrease with each individual visit. Some of the burgers are simply so poorly put together that you occasionally end up with cold cheese and dry burger slices alternating in your mouth when you bite off. The ticket system is nice, but they have no idea what it is there and unfortunately hardly respond to the customer after the cash drawer opens. Overall, this branch cannot boast of any single advantage over all other locations.

Looks okay, especially the outside area. I would have liked to eat here, but when I walked in I realized there were over TWENTY customers waiting for their food at the front. That wasn't surprising, as I only saw three (German) service staff who couldn't do it any faster (and a local asked me why it couldn't be done faster...). I had NEVER experienced anything like that in West Berlin's McDonald's, where there is ALWAYS enough staff. What is this? Even in Köpenick Germany, would you rather not hire Germans and foreigners?

I ordered from this branch via Lieferando. After arriving, I noticed that the toy was missing from my 4-year-old daughter's Happy Meal. My daughter was of course correspondingly sad. When we called there, they said in a derogatory tone, "I'm terribly sorry, but we don't have our own drivers. But you can pick up the toy here." Naturally.. It's funny that you can order directly from this McDonald's branch even without Lieferando. How do you do that if you don't have your own drivers? Carrier pigeon? A big disappointment. We will not be eating/ordering here again.

Very nice staff in the evening, quiet and relaxed

Unfortunately, the quality depends very much on the employees. Unfortunately, a certain group (regardless of which McDonald's) drags the quality down a lot. Apparently everyone gets hired. The motto is, just adjust it, no matter how the work is done. Burger was a disaster today. Came to the table completely displaced and the ingredients weren't even placed in the middle beforehand.

Very good for an MC Donald. The food was at least fresh and warm, which is unfortunately missing from many other restaurants.

Unfortunately, once again an incomplete and cold order. No accommodation despite employee fault. You pay the full price and only get half the service. That is not how it works. Never again for us!

Very nice salesman at mc Cafe. Attentive and service oriented

Extremely unfriendly and long waiting times

Very friendly staff and clean branch.

Friendliness is not a priority here. I had to let a stressed-out employee yell at me. The boss explains the behavior like this: “That’s their way.” Incomprehensible! And the food came to the table cold...

Pretty decent shop, friendly staff, the food is always fresh and warm.

The branch itself is ok, but sometimes the waiting times are too long and the staff is too rude, but you can ignore that

Today we wanted to get 2 Happy Meals on the drive for the kids. After paying, I was allowed to join the other 7 cars after the issuing counter. Here you know exactly why you are cheating on your time system. I was allowed to wait there for 18 minutes! Are you serious? Anyone here who thinks that at least an apology will come from the “great” employee… of course not🤣 because all the sauces were missing is obligatory. Unfortunately the fries were also a waste. Definitely one of the bad box hosts

As always, there wasn't enough sauce packed and people chatted instead of working.

Was very overwhelmed with workers, personal orders were not possible, then had to order from the machine. Food took more than 10 minutes to arrive at the table.

In general, I think you should choose...machine or staff, both should be possible...have to drive through to place an order. I think it's a bad development...

Branch is a disaster! At the drive-in there is someone whose language you can barely understand. When I brought it up, they just said “Language barrier yes, but we give everyone a chance”. That's nice too, but maybe not in this position???? Then the burgers are made by someone who can't read or understands what WITHOUT ONIONS means.... It can happen... That's what I thought the last two times, the third time in a row is no longer a mistake. But ignorance and mismanagement.

How stupid people must be if they are not even able to pack 10 of the 10 items they ordered into a bag. No, again and again 1/3 to half of the order is missing when ordered via Uber Eats (Uber can't do anything about it). If your employees can't read numbers, don't hire them or send them to daycare. 2 year olds can pack 10 things into a bag.

Food is cold and service is poor. I especially advise against placing orders. Something has often been delivered incorrectly or, for example, a drink or something similar has not been delivered at all. Also, the last two times I waited just over 2 hours. You ruined my fun with the BigMac. Never again!

Unfortunately the toilet is not in a good condition. Overall the store is not very clean 🤔 Unfortunately, it also takes a very long time to prepare 😐

die Automatenbestellung empfinde ich als nervig...ansonsten gute Nedienung

Bei „Abholbereit“ steht die Nummer 217 seit 11:52 dort. Vor uns steht „in Zubereitung“ die Nummer 221 und 114. wir sind die 114 und warten seit nunmehr 20 Minuten auf zwei Kaffee und eine große Pommes. Und weiterhin passiert nichts. Überfordertes Personal. Chaotische Küche bei wenig Kundschaft. Burger King ist da deutlich schneller

Bestellungen im Drive-In oft unvollständig

Achtung! Neue Parkraumbewirtschaftung!!! Mc Donalds bestraft nun zahlende Kunden, die zu lange bleiben. Falls ihr also einen entspannten Besuch oder Kindergeburtstag plant- nicht länger als 90min., sonst wird’s teuer.

Immer dreckige Tische. Auch abends, wenn wenig Gäste da sind und die Mitarbeiter keinen Stress haben.

Es war nicht möglich mit einem Coupon 2 Burger zu bestelle. 2 Bestellseulen defekt, an der ich bestellen wollte, hat sich aufgegangen. Die Antwort vom Personal: 5 Minuten warten und dreht sich um und geht einfach weg. Dann habe ich per App bestellt... Dann wurde der Auftrag auch noch storniert. Was soll ich sagen. Bin dann zum Döner.

Meine Frau war kurz in McDonald's und hat für uns was geholt. Und hat mir kurz erzählt wie es in diesem McDonald's aussieht und wie die Leute dort sind. Sie war zufrieden.

Meine burger waren gerade total zusammen gematscht. Ist wohl nicht zu schwer eine Scheibe Käse ordentlich auf nem Cheeseburger zu platzieren. Und das ist mein Chickenburger.

Schöne Lage es ist ruhig dort und das Essen kommt sehr schnell

Personal ist zu doof die Tüten richtig zu packen.

Bestellen kann ich nicht empfelen. Nach 1,5 Stunden wurde mir gerade eine Lieferzeit von 58min angezeigt. Dann nehmt keine Lieferungen an. Ich bestell ja nicht um dann 2,5 Stunden später zu essen.

Ziemlich unfreundlich die Mitarbeitenden

Mace's eben hier muss man ab und an schon mal Geduld haben. Leider hatten wir nun mehrfach kalte Speisen bekommen.