McDonald's in Berlin

I received my food after over an hour. Nobody available by phone. The journey is 10 minutes. There is no reason why it takes over an hour. Bad service. Then leave it with delivery service.

I received the wrong burger. Of course, since I had the food to take away, I didn't realize this until later. I had checked the number, now you have to unpack everything to see if it is the right one. Annoying

Today (05.08.24) we went there again. I only post my experiences if I have visited the store several times. Everything is very dirty: tables, chairs and even walls. Today I kindly showed the manager what the store looks like. He didn't even apologize, didn't want to say his name and was incredibly rude. The staff is also very unfriendly. The walls of the store inside are covered in grease stains. The floors of many tables were dirty. Toilet was messy, dirty. We were very disgusted. McDonalds shows its true colors with this store. What a disappointment.

Good branch. Everyone is friendly and accommodating, even when it is stressful and busy.

We came specifically for the Pokémon cards. Ordered two Happy Meals and there were no Pokémon cards. Not even when asked. :(

The food was quick, of course it was McDonald's flavor and the atmosphere was quiet 👍

Rubbish, dirty, bad food and expensive prices! great concept. If you go, it's your own fault.

Pretty shop! Unfortunately a bit expensive but I always enjoy going there!!

We met there for a children's birthday party. The whole thing took 2 hours 20 minutes, I now have mail from Parkdepot. Because I exceeded the maximum parking time of 1 hour 30 minutes, I now have to pay a fine of EUR 25. The lousy scoundrels...

It's early Sunday evening and we want to go to McDonald's with the children back from our destination. The children are looking forward to it, and not just because of the toys in the Happy Meal. There is also a small climbing course there.  We eat there in a relaxed manner, the children run around and the adults drink a cup of coffee and maybe eat a piece of cake. Back home. It was a beautiful day... Until 2 weeks later a letter arrived at the house with a fine of €25 for exceeding the parking time. People have already gotten used to parking space management in supermarkets, but I honestly find it a disgrace that this is now becoming the norm in fast food restaurants.

We now avoid McDonald's because it's simply a disgrace what you get for your money in an assembled manner. The meat patti is only half as thick. Sauce is barely noticeable. And don't even start with the poor service in many branches. The Big Rösti was really tasty and used to be worth an exception, but even this burger is now a stunted mess...

Hands down the best McDonald’s in Europe

It was our favorite McDonald's for years, unfortunately the branch is totally filthy! When I asked for a cloth to wipe the table, I was just looked at stupidly! We told the employee outside the door that it was too dirty… what a shame!

German-speaking staff would be recommended, but otherwise great work! Fast and warm food, I speak 5 languages ​​so no problem when ordering. No offense intended

Since when are there no longer straws with your drink at the dive??? Even when I asked, I didn't get it. The end of the story was that I had left my Fanta in the car afterwards because the lid wasn't on properly either. You pay a lot of money and then you save at straws??? So sorry, but I find that a disgrace!

Very quick preparation, hardly any waiting time even though the shop was full. Very well organized & also good implementation of the given food

Please set the delivery radius to 6km as before!!!

by far the most bad ugly mc donalds I had in my life. Look at the area there and the location. look at the experience you have there. I mean either do food with passion or please just go away. This is abuse to the food and capitalism

Since only guest workers work here, the shop is just dirty, not a clean table, not to mention the kitchen. Where is this supposed to lead?

Not a highlight MCD, but I don't expect much from them in general. We were just eating there, my fries were tiny, cold and unsalted. To top it off, my friend was served a BITE hamburger - we've never seen anything like that before and when he tried to complain about it, he was insulted badly by two employees and threatened with being banned from the house. Completely unprofessional and wrong reaction from system gas streams who apparently did their job incorrectly. One of the employees shouted insultingly loudly after us as we left the store with our child. Never again.

Going to McDonald's and complaining about filth...How ironic

Ordering was difficult because the staff didn't speak enough German, the cash register was broken, the display showed a different order and an incorrect amount... Tables, entrance and floor extremely dirty, all garbage containers overflowing, food lukewarm and burgers insufficiently topped (onions and cucumbers missing). This branch is not recommended under any circumstances. 👎

If you like McDonald's, you can eat here. 😋

Child's rating (5 years): "The toilet wasn't so clean and comfortable, can you please make it cleaner!"

I love onions, thanks for the two cheeseburgers!

Disgraceful manager. Completely overwhelmed at peak times and waiting times of 20 minutes. Some of the staff were unfriendly or bored.

Rarely seen such a dirty and poorly organized McDonald's. 20 people in the kitchen, nothing is working. The German super shift manager gives orders in English and actually feels called upon to be the governing mayor. The shop looks like a mess even though there are enough people there. Never again

Very nice staff, not a long wait and it was clean too. The offers have gotten better.

I had an order delivered to me today via Wolt. Among other things, 2 double cheeseburgers Both burgers each had a raw patty in between. I am considering suing you because it is harmful to your health. Besides, if it had been on one, it would have been bad, but on both burgers🤮🤮🤮🤮

After unpacking the order, I was shocked to see that one of the patties in the double CheeseBurger was completely raw!!! Danger to life in my eyes under no circumstances ordering or going out to eat, I've tried adding a photo several times, Google flags it straight away... trust me you don't want to eat that.

It was ok, not the best diet but if there is no alternative, that's a solution 😀 that's why only four stars.

Very unfriendly staff. Very dirty tables.

In all other McDonald's I have been able to pay with my Edenred card. Just not with that one. And paying by card there is more bad than good

You think you've experienced shit? I ordered BonAqua and got Adello!

I like to order online in advance. Is prepared quickly and reliably. Friendly staff

Looks great from the outside but inside it's not so great. We had two MC Ribs and a Big Mac. The Mac was OK but the MC ribs had very little onions and a totally watered down sauce (very little of that too). It didn't taste nearly as good as we know it. Even when we complained about the lack of sauce, there was hardly any visible change. Especially since the sales staff was very unfriendly. When I was told that I wanted to complain, I was told...well then they'll do it... Yes.!!! If you don't feel like working, you should stay at home. Service desert Germany

Something was missing from the order, unfortunately I was at work otherwise I would go there. Nobody answered the phone either, so €6 was thrown away, and the fries were also very, very cold.

ich mag micdonalds weil es gehbt veil essen hier hahahahaha

Mac drive send us to order inside of a building after 40 minute waiting in line, you can’t just order in window.

Every time you order from Mcdonalds online the citizens are missing, drinks are sometimes missing and when you take them there it is not recognized.

I have ordered from this one filial couple times and most of them toy from HappyMeal was missing. And in such orders toy is more important to kids than food itself.

My son ordered with his friends yesterday on October 18th, 2024 and was disgusted to discover at home that there was a MADE next to the burger. All the buddies immediately threw up. Shame on you, your hygiene leaves a lot to be desired!!!!

The burgers were so dry, I was glad I had ketchup at home! Sorry, but the hint of a slice of cucumber just isn't enough. Too bad about the money.

Great branch, nice employees, fast service and processing and salad quite fresh

It's unclear to me why I wasn't allowed to get two extra straws. "It's forbidden" was the answer. Okay, okay

I used the drive switch. Unfortunately, around 8:45 p.m. there were no more milkshakes available to order. Unfortunately the fries were cold and sticky, well and the burgers were so-so. Unfortunately, the meal was not enjoyable.

I recommend a visit to McDonald's for those who don't care about hospitality. A question about another cash register ended in “go if you don’t like it”. Unfortunately, the seemingly overwhelmed manager is unable to catch the customer (my two children and me). Culturally, there is still a big discrepancy in the understanding of the idea of ​​service. Too bad.

Very unfriendly, there is also a lack of time when ordering. So almost always Can hardly speak German without meaning it racist or had already eaten a burger in the finale, at least that's how it looked. Children are also permanently missing toys

Always busy here, but quick and friendly. There is a climbing frame for children and the Signature Collection for burger fans

Just forget the burger and now no one answers the phone there! It's a shame.

22min for 3 Mc Toast? That was the last time!

Missing items, cold food, late delivery

I really appreciate this branch. The staff are always friendly, the rooms are clean, and I would particularly like to highlight the two big twins. I still know her from the old branch on the motorway, before the move, but of course not personally. It feels like they've been here forever. I have no complaints and will always be happy to come back. Keep it up. :)

Mc drive is the last thing, so far it hasn't worked once so that the order is complete or correct. Cold fries. Things on the burger that you leave out. Things are missing or you even get the wrong order.

Food was disgusting. Chips were greasy and had an unusual taste. Coke was flat and no ice.

I've known this McDonald's for years. It has changed a lot for the better. Pleasantly cool, especially in summer. Waiting times only 3 minutes despite rush hour. Food freshly prepared, but still only McDonalds, not a star restaurant. You can also sit comfortably with quiet music playing in the background. Unfortunately, tables are not cleaned regularly enough, but there are so many tables that are still clean. Even table service possible. Ice cream machine even worked. Above average good McDonald's. My recommendation: Use the app, it can save you a lot of money.

Clean restaurant with friendly staff.

My last visit to McDonald’s was disappointing. The music was loud and sometimes stressful, making it hard to listen or have a conversation. Inside it was very cold, with cleanliness needing improvement. The food especially the fries were also underwhelming, served lukewarm and lacking freshness.

Rating for McDonald's Prenzlauer Promenade: This was my third time in the branch on the Prenzlauer Promenade and unfortunately I have to say that I am increasingly disappointed. Every time I go there, the shake machine is supposedly broken - even if I call beforehand to check, no one answers the phone. The answer on site is snippy and rude: "We can't help it is broken." Overall, I find the service to be very unfriendly and not at all customer-oriented. Unfortunately, it seems as if the staff is not interested in accommodating customers or offering a solution. What a shame!

Cleanliness 0 stars (and even that is too much!!!!), service 1 star, food 1 star. The nastiest McDonald's I've ever been to.

The worst unfriendly MC I've ever been to

I once got a citizen with hair then it was denied

McDonald's is and remains an experience restaurant

I generally don't eat anything from McDonald's, I just deliver their food to them!

Just normal Mces. Service depends on who is currently on duty.

You are unable to deliver the order completely/correctly in the drive-thru.

No milkshake, tables not clean around 7pm. not pleasant.

Pleasant, kids were happy, fun all round thank you

I was there for the first time, bought a burger and 30 minutes later I was at home using the toilet

This was one of the dirtiest McDonald's branches I have ever been to. As soon as I entered, my shoes stuck to the floor - shortly after it opened in the morning. The tables hadn't been cleaned for a long time either. The highlight was a beetle walking across the dirty and sticky floor. The food was reasonably okay, although it wasn't very appetizing in the surrounding area.

A very nice and clean McDonalds. The food was prepared quickly and tasted good too! There are nice employees too.

I'm not giving a negative review, but my personal experience with this place was such that unfortunately I can only give it one star. I am very sorry about that..

Definitely no one thought about pedestrians here...

Very clean for a McDonalds. I gave the food 3 stars because it wasn't a highlight. Very quiet and quick to prepare, even with special requests. If Mc D. then come back here

I had ordered a mc Flurry and it was very small. When I asked one of the employees (twin) about it, I was told that it was supposed to be that way.

Update: you stand forever for a medium cola and shake. And then a rude answer to the question of why it takes so long.... I don't need to order cold drinks.....they should drink the already stale stuff themselves.... I was just too lazy to get out at net... It was cheaper, better and colder. Esses (chicken nugget) too cold or too old!? A nuggets package was missing.... And unfortunately not the first time. I would recommend mcd lindenberg as an alternative address.

Service staff unfortunately a bit unfriendly. The response to a problem is sloppy and the customer is alienated. Next time I will go the 500m further to the competition.

Very nice staff, everything clean, I can only recommend it

So we ordered a chocolate caramel milkshake... when we opened it we noticed that it was chocolate instead of chocolate. Vanilie, the good, corpulent lady with short blonde hair down to her chin, denied this! After we tried the shake, lo and behold, it was vanilla! The nice colleague exchanged it without any problems. But the lady was impossible and seemed very unfriendly and annoyed, as if she didn't want to work there!

It couldn't be worse, luckily you can check directly in the parking lot whether all the products you ordered and paid for have been packed. Of course two burgers were missing, well that can happen. Once you unpack it at home you're in a bad mood again, 1/4 of the top patty on the BigMac TS was missing, the tomato was soggy and unfortunately with a stalk. At the Royal TS the Burgerban was charred on the top side, whatever, our last visit for now!

Waiting time of over 20 minutes is way too long…

I've been to McDonald's for years. Royal TS - something carelessly slapped together and tasteless...old salad and the meat bland. Thank you - never again...

It happened very quickly, unfortunately the table was dirty despite the empty restaurant. The coffee was terrible.

If you want extras like, no cheese and it is also noted in the order, you have to be lucky for it to be taken into account. The tables are not cleaned regularly. That's a bit of a shame. The women's toilet is half falling apart.

The shift manager first yelled at a delivery driver because he had parked his greasy bag on the serving counter. Happymeal toys could be exchanged. What more do you want.

Macdonlads illiterate staff says to all courier's wolt uber and liferando that we will never give bag for drinks. We have question that how can i hold drinks our hand . You must give a separate bag for drinks. Your staff is behaviour is something wrong for couriers

Wrost staff i never see in my life...One Man is on front he have no manner to talk with customer....

Very nice service and ambience. Orderly

Always nice to eat there and relax for a while. As always, a little cheaper than in Germany. Still good and quick. Gladly again and again.

Was very clean 👍 Vanilla milkshake tasted good too

So I would like to point out that I have never had such a warm feeling from the staff at a MCDONALD'S

Good branch a is always open until late hours!

Very slowly. Although there was no customer anywhere at that time.

Well. McDonald's. Crazy about cackling children on the terrace, so quickly sit inside. Food was standard and mediocre. Why is it so difficult here to serve your food hot instead of lukewarm?

Very very rude staff It doesn't work very cold fries My Pappik.

Orders are mostly correct and complete, mostly also warm fries. There have always been problems with the cooperation offers from ice hockey. Service would be 1 or 2 more staff, because they rarely come afterwards with wiping tables and containers for the trays. Floors are usually dirty too.

I ordered a cola and got an ice cream in a cola cup...

Food itself was okay, waiting time too, but unfortunately the toys in the happy meal were not delivered once again, very annoying

Forgot a lot again. Fries, 2x toys with the happy meal and all sauces, including those ordered and paid for separately. That's really sad because McDonald's isn't exactly cheap anymore either. You can expect that at least everything will be packed up.

I was there on April 20, 2024 after experiencing a hygiene disaster in another McDonald's branch on Hansastraße in Weißensee, so I returned my order and asked for my money back. Here in this branch on the Prenzlauer Promenade I was completely satisfied with my order. The service was also great, the order was prepared quickly and even brought to my table, even though I hadn't booked table service.