Five Guys Berlin Potsdamer Platz in Berlin

These 5 guys are the best there is 👌

I recently had an extremely unpleasant experience with an employee who treated me like a homeless person (who, of course, should also be treated with respect). Since there was a queue at the register, I took the liberty of eating a few of the peanuts that are free at 5guys. I was then reprimanded very rudely and with pointed, detective-like questions for helping myself before I had even ordered. I hadn't actually seen a sign indicating that there was a set order. And I had also soiled the counter because two unavoidable peanut crumbs had fallen on it during the conversation. This was extremely unpleasant because he implied that I was trying to cheat the system. He showed absolutely no understanding that I was a customer who actually wanted to order something and, after all, one of the people for whom his job exists. I had planned to eat there, as I often do when I arrive at Potsdamer Platz station. That experience was ruined for me, and I won't be going there again. It's a shame, because I often ate there with my children, who love 5guys. What was striking was that the employee in question was the only one who appeared to be of German descent. With all the other people working there, who come from many different countries and cultures, I never experienced anything like that; I only encountered a professional and friendly atmosphere.

Not too fast, for example, they offered peanuts.

Overrated. Mid to low burgers. We ordered bacon cheeseburger and regular cheeseburger and the bacons were so cold it was impossible to chew. Fries were also mid, they were so salty and cold. Milkshake was fine, but overall, it's not worth the price.

The place and workers were nice but the beef wasn't good as I expected that's why I gave 4

Just as good as any other Fiv Guys. Very clean and friendly staff

We only had one milkshake but it was very tasty.

Chocolate shake was very good!!!!

Just super users... No more no less.

I thought it was in the style of McDonald's or Burger King, fortunately I was wrong. An excellent burger, full of toppings such as mushrooms, onions, pickles and more. The fries are also excellent. Courteous service. In short, highly recommended. A regular burger costs 11.5 euros. Peanut free

Hello! I was very disappointed, not with the food, because I hadn't ordered anything else. I was standing in line when a young police officer came in and obviously wanted to order something. The staff told him he wasn't welcome there! I hope you all need help, of whatever kind, and get the same response!

Amazing food, ordered their veggie burger with cheese.

We ordered 6 burgers and 1 chips. The website said food will arrrive in 40 minutes. It took 1 hour and 45 minutes to arrive and everything was stone cold. I do not know if the food left the restaurant late or the driver took his time but I did not expect paying over 100 euros for that food and receive it in that condition.

Food cold and way too expensive!

I was there on Saturday evening. I had fries. I haven't had fries this bad in a long time. They were completely oversalted and soggy. I couldn't finish them because I felt sick. And they were completely overpriced. I also think it's not modern that every single burger is wrapped in aluminum foil. It's shocking to see the garbage they produce there. Never again.

Super friendly and helpful staff and great food

The price is high, no meals option. But you taste the high quality meat in your burger and real potato (not like in McDonalds). I was happy for my $ spent, even though is twice the price of Mac

I'm always completely satisfied. Preparation always takes a while.

Didn’t get a receipt to see what number we were to get our order!!

“It’s all about burgers”… that’s true. The fries were dry and sometimes hard. The hotdog is a waste of money - too salty and feels like cheap meat. The burgers are great — hands off the fries and hotdog.

Good burger, great fries. Pretty decent overall.

The fries were delicious and the unlimited sauces were great. I didn't like the bun with the burger though - it immediately got soggy and the whole burger fell apart. The taste of the burger itself was good though. The waitress seemed like she didn't really want to work anymore. I think the price is a bit excessive - over €12 for a burger in a fast food place is really too much. The drink machine had a large selection, but nothing special in terms of taste. Overall OK, but more like once in a while.

Well, the salesperson didn't speak any German here in Germany. The advice was also out of place. Just because it's fashionable these days to speak English as a hobby doesn't mean I have to follow this trend. The salesperson couldn't give me a single recommendation. How bad is that??? My cheeseburger was way too expensive at €12. The cheese was cold and not melted. I can make a lot better at home. I don't know why young bikers meet there. Even they could cook better. Bike riders meet in the middle of the city where everything goes 30 km/h. There are better locations.

Outstanding burgers and hot dogs. The beverage selection is dizzying, with light, sugar-free, and caffeine-free options available.

I've never eaten such an expensive burger that was so bad. Carbonation is a foreign concept at vending machines. The price is completely inflated for what you get.

It's 11:15 and the doors, front and back are still locked. The guys inside looked helplessly lost, not coming back here!

I ordered a burger and fries to my home via Lieferando. It took almost two hours, which might have been the Lieferando driver's fault, but what arrived was mediocre to substandard, and the price was way too high.

My grilled cheese was no melted and without bacon even if I asked for and they made me paid for it

The beef in the burger is very delicious, tender and juicy, and you can have unlimited refills if you order a drink

Good burger and atmosphere. Not perfect but not too bad.

Delicious burgers, hot dogs, and fries. Unfortunately, the fries are way too salty.

Absolutely not recommended..1. expensive for what you get...a burger and a shake 21€...the burger was cold and not tasty...the shake must have been sitting around for 30 minutes...first and last visit to Five Guys...the advertising was only good, the rest was really bad

Better burgers than McDonald's. Free peanuts!

An interesting fast food joint offering better burgers than other similar establishments on M. However, it's still just fast food, and the prices are quite high for this type of food. The burger itself is tasty, not something I'll remember forever, but it was good to try something that isn't available in Poland (probably not yet). Interestingly, you can order the burger in a standard bun, on a tray, or wrapped in cabbage leaves (I think something like a Polish cabbage roll). It's nice that you can order a refill of your drink, and there are plenty of options to choose from – various types of Coke, Sprite, Fanta (some flavors are unfortunately not available in Poland). The decor is quite austere, but with interesting additions like potato sacks ;)

Ordered a cheeseburger and fries . Gave me the wrong order .

Professional and friendly service. The food comes quickly and is excellent. Centrally located at Potsdamer Platz in Berlin Mitte.

the food was very good, although a bit expensive, but we had to wait a very long time for it to get ready unfortunately..

It's centrally located in Berlin, Germany, near the Broken Church. We had a double cheeseburger and a bacon hot dog. The bacon hot dog was delicious. The cheeseburger was also good, but despite the double cheese, I couldn't quite taste the cheese. The meatballs were good. It was nice to have unlimited Coke. We also thank our Turkish friend for his kindness.

The restaurant has a good location, and the peanut oil fries were particularly good. The service is standard, like any other conventional fast food chain. The deciding factor for the 4-star rating is the price, which is quite expensive for a fast food chain.

First visit to the five guys chain. It's average tasting but expensive and smells of fat inside. A+ good expensive shake.

Delicious as always and great location ☺️👍🤤

To be honest, I don't really understand why this restaurant is so popular. We were looking for a quick bite to eat, and this Five Guys caught our eye. We ordered fries and burgers, which were quite expensive. We said it was for dine-in, but instead of plates, we were given a large bag with fries thrown in, without any care. The ambiance isn't for me; there are boring, repetitive tables, and the wall is plastered with awards. The food was OK, but the ambiance and service ruined it. I wouldn't recommend it.

I have no idea who hired this person (divers, etc.). This person should take a closer look at themselves in the mirror and the way they address guests. My son can't walk properly at the moment because of his injury. I put him down on one of these knee-high potato sacks for a moment and within seconds the person in question yelled at me that it wasn't a couch. I must say that this was very rude; the man or woman was extremely business-oriented. It's just too extreme.

Dry bread, dry meat. Better go 50 meters further to Goldies.

After visiting Cologne we were delighted with the shake, here in Berlin we decided to try it again, the atmosphere, the look is identical but unfortunately the shakes are much worse than before, more watery. But it was nice and pleasant. The prices are quite high, a regular hamburger 11 euros in a chain store....

Insane price for what they offer.

As usual, it's good. Fresh meat, no frozen patties. Fresh salads. Great fries, fried in peanut oil (the flavor of the day is always posted).

Dirt for vegans. The burger comes without a patty and with unsalted vegetables, for only €16.90. But I hear the meat is good.

To expensive if u ask me, 43 euros for 2 burgers and 1 fries, 2 cokes, not worth the hype.

This was our first time at Five Guys and we received excellent advice regarding our food selection. It was already a bit late in the evening, which is probably why the tables weren't as fresh as they used to be. The food was delicious, and we'll definitely be back.

For some reason, their buns are raw and soggy and not toasted. If they would toast their buns, they would be so much better.

25 euros for fries served in a paper cup??? The best: free peanuts. Lets rename it to "Peanutsland" or "Peanutguy"

Bad place that spoiled our diner. The bun looked disgusting, wet and not fresh. For 9€ this is robbery and disrespect. Better go to burgermeister

We went with my family, we bought 3 cheese burgers and 2 fries, unlimited drinks were very cheap, fries and hamburgers were the best chain restaurant food I've ever eaten in my life, the employees were very kind, but the packaging of the things we bought was a little different.

Delicious food, don't hesitate to eat here

It was good in terms of price and performance, the hamburger meat was good, I had a bacon burger, you can put as many ingredients as you want in the burger. I paid 15.5 euros in total for bacon burger, fries and a drink. A glass is also given for the drink and you have unlimited drink rights.

Milkshakes are OK but hamburgers are horrible, I mean, 13€ for this, the cheese wasn’t even melted, the meat has not any flavor or is tasty, I have proved five guys in other places but this one disappointed me at all.

Disgustingly boring burger. The shakes are OK, though. Orders are tablet-only, and prices are high.

Burgers, fries, shakes, and soft drinks on the next level! You choose the ingredients yourself, and they're all included, but the base price for the burgers is above average. Everything is freshly prepared, so it can sometimes take a while. The wait is worth it; the taste is fantastic, no ifs or buts. The shakes are among the best you can imagine, and the mix-in possibilities for the soft drinks seem endless. Peanuts to nibble on while you wait are free. Everything tastes great. The only catch: the price is well above average, but the portions are generous and you'll get very filling. Sometimes you wish for smaller portions, which are a bit cheaper. The service is accommodating and will do everything to meet your needs or solve any problems. I'm always happy to go to Five Guys.

Not that special, but it's okay for a burger at lunch. Quite expensive, but you get a drink refill and their small fries are so huge you can't finish them.

I was really disappointed with my visit to this restaurant. The hamburger was dry, the bun was stale and the meat had little taste. The fries were soggy and obviously not freshly made. I definitely expected more for the price. I won't come again.

Absolute catastrophe, communication is hardly possible, ordered twice, received incorrectly, then paid too much, got the wrong burger, fries were missing... No apologies, just excuses... that's it... I can do it myself.

The food was good. The beef patties have gotten thinner though. It's a bit pricey, but still worth it.

We were there for the milkshakes!

To be honest, read the price list carefully. There is no menu like other providers. I paid €33 for 2 burgers with fries and a drink. Really too much. And you can get further with English than with German. A bit complicated for my son.

Not possible to order in person even though there are almost no customers. The food is terribly overpriced and the quality is one of the worst I have ever seen. The only reason people seem to buy food here is because they either went here for the first time in their life or they have generally no standards whatsoever.

Ordering machines were finally introduced. But: there is screaming when picking up. Partly in German, partly in English))) Five Guys, we're out there in 2025, have you heard of screens and automation? An order takes forever and you end up with a bag where your order is mixed up even though you ordered “food here”. Sad.

We have never had worse burgers than here. The buns are completely soaked, the burgers fall apart instantly, taste bland, the vegetables dry and limp, the patty unidentifiable, part of the chaotic hodgepodge of inner workings. So I don't know what else to say about that. So they're not worth 6-7 €!!!

Very Bad behaviour of Staff girl boys were polite she didn't had sense of talking with customer

It's tasty but for the price it's just overpriced fast food. 13€ for the burger alone is out of proportion

Absolutely amazing food, 100% recommended if you've never been to one

Was great! The first visit for us, but absolutely recommended.

⚠️Don't go there, unless you want to spend a minimum wage on a single burger, all because they smash their burger while I too can beat up a steak and flatten it... 51 € for 2 fries, 3 drinks and 3 burgers!!!! Chokbar prices and we must not forget the 10€ taxes… total: 61€ 😱 fortunately it was good but too expensive

empty dirty establishment, plus the food is way too expensive I didn't even eat my fill. I will never come back ! ⚠️⛔️

Hugely overpriced fast food. The prices are exorbitant €10.80 for a small hamburger €4.10 for a drink and slow service even without customers in the restaurant. At the same time I understand why there is no one in this shitty fast food.😱😱😱😱

I spent some wonderful time in Berlin at the end of 2k24 and the beginning of 2k25. It was not in my plans to miss visiting famous Potsdamerplatz Five guys restaurant. There was a writing on one of the walls inside of it: "A memorable sandwich". I tried hamburgers and cheesburgers in a combo with cherry-tasting Coke. It was more than memorable. Hectic stuff calling for customers and happy faces all around. I enjoyed the feeling of sitting on wooden chairs surrounded with people enjoying their french fries. Berlin at its most. Was comparing prices of food with prices of the same products back home. Then I understood it was impossible to find that expensive but yet that good sandwich. Orders are punctual and food is more than beautifully decorated. Ketchup with french fries mixed with mayonese goes great. Hamburgers are wrapped in shiny material but not more shiny than my smile after visiting. Cannot wait to come back.

You can always visit Five Guys. Personally, I find burgers too expensive and not that tasty. But sharing two large fries and drinks with the family is unbeatable value for money. Store is also reasonably clean. Toilets too. Staff was friendly.

I would think every now and then the food is a little bad. Slight deficiencies in hygiene in the back kitchen etc…. Normally there is very thorough training at Five Guys using e-learning. Should there be?!

So the Little Cheeseburger yesterday was definitely not good. I really had stomach cramps from the food. I also hardly believe that the staff, who only speak English, are or have been properly trained. I think they mess up a lot with the food every now and then, but it's still a lot better than McDonald's.

Amazing shakes and good burgers. The service was 5/5 but it may be because we are tourists. A bit expensive but worth a try! The fires felt really fresh and was fried to order. Simple menu but has something for everyone.

€12.00 for a normal cheeseburger €7.50 for a small cup of limp fries 5€ for a cup of cola Price/performance terrible + shabby shop

I've visited this place on April 8th. The staff was incredibly rude, the food disappointing and the tables where so dirty I had to eat outside. This is the worst five guys I've ever seen. I've also forwarded my detailed feedback to the corporate HQ.

The milkshakes are good but really expensive. Be mindful that you can’t take dogs inside.

Noisy with lots of teenagers. Must be the place to hang if you’re hip and trendy(a bit like me). For burger and chips and a coke it’s a bit overpriced. Nice cheese burger, chips not so good soggy and earthy taste to them.

The pettys were really inedible, but the fries were delicious! We're never coming back.

Terrible shop, after mass deployment at Potsdamer Platz and sitting on an S-Bahn for 5 hours, you weren't even allowed to go to the toilet without buying something. Because I quote, “I have to clean it all up.”

Curious ordering system with toppings, employees only speak English. The fries are completely over-salted and the meat is unseasoned. Burnt bacon. Plus it's completely overpriced.

Best shakes. Great burgers. Lots of side dishes. Shop was full and dirty

Very good burgers, of high quality

It's not worth the price at all, the burger doesn't even have a taste.

Typical Five Guys atmosphere with the usual red-and-white theme. The service was average, with around 10 to 15 minutes of waiting time, which is reasonable. They offer free peanuts to all customers, which is a nice touch. I had the bacon burger, and it was just as good as any other Five Guys location—juicy and flavorful. Overall, a solid experience, but nothing exceptional

I find it fundamentally questionable if restaurant staff in Berlin don't speak German. Then there is the concept of building burgers on your own. The fries were really good, the burger was just a frozen patty, no better than MC or BK

1) There is no flavor as exaggerated. 2) Price performance is very poor. 3) You can go eat unlimited peanuts and drink cola.

A great fast food chain, for me the best when it comes to burgers... The prices are higher, but the quality is also guaranteed... You can always get your own drinks, ketchup and mayonnaise with the fries and you can put together the burgers as you like... Very clean branch, motivated and cheerful staff...

Why why why. It's one of the worst citizens I've ever eaten. I ordered the bacon citizen and my wife ordered the simple one. Yes, you can build it with everything there is, but that's all. What caught me was the selection of drinks, there were some good things there. So Kenny, you owe me a good citizen

It wasn't a good meal, I'll never go there again, that's nonsense. I called them again and they hung up straight away

The best burgers. I'm an absolute fan. But the restaurant is very loud, so unfortunately I have to deduct something from the ambience.

Love the burgers, love the fries, love the milkshake, love all the drink options Such a cool American concept 100% enjoyed my stay

First of all, the positive thing is that the young man who took our order was extremely patient and very friendly. Unfortunately, my family and I didn't like the food at all. Only the milkshakes were good. The atmosphere was also very stressful, for customers who come to the store for the first time it is a bit difficult to orientate themselves, especially since everything is in English, it is really very loud and somehow the coziness is missing. We were grateful to be out again. Too bad!

The kids love it! The quality of the burgers and fries is great, everything is fresh and tasty. The shop at Potsdamer Platz was very well maintained and clean. The staff were friendly, polite and well staffed so everything ran smoothly. The prices are a bit high, but okay for the quality and taste. We'd love to come back!