Five Guys Berlin Potsdamer Platz in Berlin

It was good in terms of price and performance, the hamburger meat was good, I had a bacon burger, you can put as many ingredients as you want in the burger. I paid 15.5 euros in total for bacon burger, fries and a drink. You are given a glass for the drink and you have unlimited drink rights.

Milkshakes are OK but hamburgers are horrible, I mean, 13€ for this, the cheese wasn’t even melted, the meat has not any flavor or is tasty, I have proved five guys in other places but this one disappointed me at all.

Disgustingly boring burger. The shakes are OK, though. Orders are tablet-only, and prices are high.

Burgers, fries, shakes, and soft drinks on the next level! You choose the ingredients yourself, and they're all included, but the base price for the burgers is above average. Everything is freshly prepared, so it can sometimes take a while. The wait is worth it; the taste is fantastic, no ifs or buts. The shakes are among the best you can imagine, and the mix-in possibilities for the soft drinks seem endless. Peanuts to nibble on while you wait are free. Everything tastes great. The only catch: the price is well above average, but the portions are generous and you'll get very filling. Sometimes you wish for smaller portions, which are a bit cheaper. The service is accommodating and will do everything to meet your needs or solve any problems. I'm always happy to go to Five Guys.

Not that special, but it's okay for a burger at lunch. Quite expensive, but you get a drink refill and their small fries are so huge you can't finish them.

I was really disappointed with my visit to this restaurant. The hamburger was dry, the bun was stale and the meat had little taste. The fries were soggy and obviously not freshly made. I definitely expected more for the price. I won't come again.

Absolute catastrophe, communication is hardly possible, ordered twice, received incorrectly, then paid too much, got the wrong burger, fries were missing... No apologies, just excuses... that's it... I can do it myself.

The food was good. The beef patties have gotten thinner though. It's a bit pricey, but still worth it.

We were there for the milkshakes!

To be honest, read the price list carefully. There is no menu like other providers. I paid €33 for 2 burgers with fries and a drink. Really too much. And you can get further with English than with German. A bit complicated for my son.

These 5 guys are best anywhere 👌

Not possible to order in person even though there are almost no customers. The food is terribly overpriced and the quality is one of the worst I have ever seen. The only reason people seem to buy food here is because they either went here for the first time in their life or they have generally no standards whatsoever.

We have never had worse burgers than here. The buns are completely soaked, the burgers fall apart instantly, taste bland, the vegetables dry and limp, the patty unidentifiable, part of the chaotic hodgepodge of inner workings. So I don't know what else to say about that. So they're not worth 6-7 €!!!

Ordering machines were finally introduced. But: there is screaming when picking up. Partly in German, partly in English))) Five Guys, we're out there in 2025, have you heard of screens and automation? An order takes forever and you end up with a bag where your order is mixed up even though you ordered “food here”. Sad.

Very Bad behaviour of Staff girl boys were polite she didn't had sense of talking with customer

It's tasty but for the price it's just overpriced fast food. 13€ for the burger alone is out of proportion

Absolutely amazing food, 100% recommended if you've never been to one

Was great! The first visit for us, but absolutely recommended.

⚠️Don't go there, unless you want to spend a minimum wage on a single burger, all because they smash their burger while I too can beat up a steak and flatten it... 51 € for 2 fries, 3 drinks and 3 burgers!!!! Chokbar prices and we must not forget the 10€ taxes… total: 61€ 😱 fortunately it was good but too expensive

Hugely overpriced fast food. The prices are exorbitant €10.80 for a small hamburger €4.10 for a drink and slow service even without customers in the restaurant. At the same time I understand why there is no one in this shitty fast food.😱😱😱😱

empty dirty establishment, plus the food is way too expensive I didn't even eat my fill. I will never come back ! ⚠️⛔️

You can always visit Five Guys. Personally, I find burgers too expensive and not that tasty. But sharing two large fries and drinks with the family is unbeatable value for money. Store is also reasonably clean. Toilets too. Staff was friendly.

I spent some wonderful time in Berlin at the end of 2k24 and the beginning of 2k25. It was not in my plans to miss visiting famous Potsdamerplatz Five guys restaurant. There was a writing on one of the walls inside of it: "A memorable sandwich". I tried hamburgers and cheesburgers in a combo with cherry-tasting Coke. It was more than memorable. Hectic stuff calling for customers and happy faces all around. I enjoyed the feeling of sitting on wooden chairs surrounded with people enjoying their french fries. Berlin at its most. Was comparing prices of food with prices of the same products back home. Then I understood it was impossible to find that expensive but yet that good sandwich. Orders are punctual and food is more than beautifully decorated. Ketchup with french fries mixed with mayonese goes great. Hamburgers are wrapped in shiny material but not more shiny than my smile after visiting. Cannot wait to come back.

I would think every now and then the food is a little bad. Slight deficiencies in hygiene in the back kitchen etc…. Normally there is very thorough training at Five Guys using e-learning. Should there be?!

So the Little Cheeseburger yesterday was definitely not good. I really had stomach cramps from the food. I also hardly believe that the staff, who only speak English, are or have been properly trained. I think they mess up a lot with the food every now and then, but it's still a lot better than McDonald's.

Amazing shakes and good burgers. The service was 5/5 but it may be because we are tourists. A bit expensive but worth a try! The fires felt really fresh and was fried to order. Simple menu but has something for everyone.

€12.00 for a normal cheeseburger €7.50 for a small cup of limp fries 5€ for a cup of cola Price/performance terrible + shabby shop

I've visited this place on April 8th. The staff was incredibly rude, the food disappointing and the tables where so dirty I had to eat outside. This is the worst five guys I've ever seen. I've also forwarded my detailed feedback to the corporate HQ.

The milkshakes are good but really expensive. Be mindful that you can’t take dogs inside.

Noisy with lots of teenagers. Must be the place to hang if you’re hip and trendy(a bit like me). For burger and chips and a coke it’s a bit overpriced. Nice cheese burger, chips not so good soggy and earthy taste to them.

The pettys were really inedible, but the fries were delicious! We're never coming back.

Terrible shop, after mass deployment at Potsdamer Platz and sitting on an S-Bahn for 5 hours, you weren't even allowed to go to the toilet without buying something. Because I quote, “I have to clean it all up.”

Curious ordering system with toppings, employees only speak English. The fries are completely over-salted and the meat is unseasoned. Burnt bacon. Plus it's completely overpriced.

Best shakes. Great burgers. Lots of side dishes. Shop was full and dirty

Very good burgers, of high quality

It's not worth the price at all, the burger doesn't even have a taste.

Typical Five Guys atmosphere with the usual red-and-white theme. The service was average, with around 10 to 15 minutes of waiting time, which is reasonable. They offer free peanuts to all customers, which is a nice touch. I had the bacon burger, and it was just as good as any other Five Guys location—juicy and flavorful. Overall, a solid experience, but nothing exceptional

I find it fundamentally questionable if restaurant staff in Berlin don't speak German. Then there is the concept of building burgers on your own. The fries were really good, the burger was just a frozen patty, no better than MC or BK

1) There is no flavor as exaggerated. 2) Price performance is very poor. 3) You can go eat unlimited peanuts and drink cola.

A great fast food chain, for me the best when it comes to burgers... The prices are higher, but the quality is also guaranteed... You can always get your own drinks, ketchup and mayonnaise with the fries and you can put together the burgers as you like... Very clean branch, motivated and cheerful staff...

Why why why. It's one of the worst citizens I've ever eaten. I ordered the bacon citizen and my wife ordered the simple one. Yes, you can build it with everything there is, but that's all. What caught me was the selection of drinks, there were some good things there. So Kenny, you owe me a good citizen

It wasn't a good meal, I'll never go there again, that's nonsense. I called them again and they hung up straight away

The best burgers. I'm an absolute fan. But the restaurant is very loud, so unfortunately I have to deduct something from the ambience.

Love the burgers, love the fries, love the milkshake, love all the drink options Such a cool American concept 100% enjoyed my stay

First of all, the positive thing is that the young man who took our order was extremely patient and very friendly. Unfortunately, my family and I didn't like the food at all. Only the milkshakes were good. The atmosphere was also very stressful, for customers who come to the store for the first time it is a bit difficult to orientate themselves, especially since everything is in English, it is really very loud and somehow the coziness is missing. We were grateful to be out again. Too bad!

The kids love it! The quality of the burgers and fries is great, everything is fresh and tasty. The shop at Potsdamer Platz was very well maintained and clean. The staff were friendly, polite and well staffed so everything ran smoothly. The prices are a bit high, but okay for the quality and taste. We'd love to come back!

It's the typical and expected Five Guys taste, but it's a bit disappointing that the bacon was cooked a bit too dry. The staff seemed to be very pleasant.

Expensive but tasty on every bite

We spontaneously went to Five Guys on Saturday evening. I know the chain from America. The burgers are still pretty tasty. Decent portion with juicy patty. The vegetarian version also tastes good. Ambience has an American touch. All in all, far better than McDonalds or Burger King.

I had my bag and phone stolen while I was ordering. Within moments, someone took them, and the staff didn’t offer any help. The restaurant was very chaotic with many tourists, and it felt unsafe. I’m very disappointed with how the situation was handled.

Was ok. Waste separation is disappointing. Burger was also disappointing. Staff nice.

We ordered an Oreo milkshake, it was very delicious.

Burger too small for the price Fries aren't worth the money

There was nothing wrong with the burger, it was overrated, I wish we had given it a chance elsewhere. Even though we went very hungry, we were not impressed. The potatoes were good, no matter what, and the peanut offering was good for the body, but we entered with 3 acne and left with 33 acne.

TOP Great burgers and the best fries ever.

The citizen can be recommended. Ambience is not a restaurant, more comparable to other chains. The price is probably reasonable for this area.

I met this chain in Barcelona. Excellent quality-price ratio. Highly recommended

Tastes good but way over priced!

My favorite Burgers and the most delicious Fries

I come from Frankfurt and the amount of fries is significantly larger and a few cents cheaper, the taste is the same, everything else is completely comparable, that's why 1x star deduction.

Shake did not taste right, was supposed to be chocolate but it tasted like Oreo.

Good fast food. I love burgers and milkshakes here. You eat and have your daily calorie allowance) And here you can treat yourself to peanuts while you wait for your order. Fast service.

In Germany you should be able to speak and understand German... it's a shame

Burger was delicious but homie tried to charge me $4 for a cup of water. That’s pretty crazy.

"Order 65..." Five Guys. By the time I realised the meaning of that figure on my order.. the burger was long gone! Excellent place to have yourself a burger 🍔 and fries 🍟 ! Fresh, nicely done, goes well along with fries!

A very good burger and delicious potatoes and a large quantity in each serving. The only thing, the high price and the lack of a menu.

Dirty branch, the food does not meet the franchise standards, the staff serves in a bad mood, everything is bad

Cool shop. The staff is very friendly and takes the time to explain the concept. The taste of the food is a 10/10! The fries are awesome!

Das Steak war schmal (eher wie ein Schnitzel) und hart wie Schuhsohle. Nicht gewürzt.Bei knapp 31 Euro gibt es nur dieses Steak ohne Beilagen, Frechheit! - man muss sich also seine Beilagen extra dazubestellen. Die Kartoffeln waren kalt. Für knapp 10 Minikaetoffeln 6 Euro, teuer! Auch hier, Salz, Fehlanzeige. Die Rippchen waren mit viel Fettrand, also nicht wirklich genießbar. Die Portion ist nicht ausreichend, man hat danach noch Hunger. Ich muss sagen da gibt es weltenbessere Steakhäuser, wo man den Preisen auch sehr gutes Essen bekommt. Hier werden wir nicht mehr essen gehen, so leid es uns tut!

Service quickly. Generous servings

The citizens and fries taste pretty good, better than McDonald's etc., but not amazing either. Ordering system a bit complicated, especially no screens or similar. We at Ikea or McDonald's, where you can see how long it will take or when it's ready. At some point an employee shouted the number very unclearly. Only part of the order was ready, you didn't know whether the rest would arrive straight away, it then took another 5-8 minutes. Burger standard price, no matter how many ingredients you add. After a burger and small fries you are definitely full, unlike the competition and other chains already mentioned. The shakes are very individual (you can mix 8 ingredients or so) and well, save for the 4th star.

Even though you eat on site, the food is served in paper bags. The fries fly around loosely in the bag, so you have to fish the fries out of the bag with your hands (the “cup” for the fries is much too small and tipped over). All the paper bag trash on the table doesn't add to the atmosphere for five people. (Unless you prefer not to see the other person) The burgers are ok, the hot dogs are mediocre. But overall not recommended for the price, unless it's purely about calorie intake. :-/

The citizens relatively small for the price. Burger buns are totally muddy but the patties are totally dry, simply fried to death. Even the fries were soggy and lukewarm, even though they were freshly made, so even the best quality potatoes can't save them. Also loose in the big bag because the cups are unsuitable. The order was completed quite quickly. Otherwise the simplest fast food atmosphere, not nice but loud. Once and never again!

I came to Five Guys to order a burger with fries and coke, but all I received was a burger with two patties and a bun - without any of the toppings I requested. The English-speaking cashier didn't understand that I wanted a burger with no additional ingredients and removed all the garnishes. In Germany, if you order in German, it should go without saying that the employee also speaks German. But from what I observed, there wasn't a single German-speaking employee at Five Guys who could serve me, which is quite strange

Wir kommen immer wieder gern ins Maredo. Leckerste Steaks, ein tolles Salat-Buffet und ein freundlicher Service - jedes Mal ein Genuss.

Ottimo cibo, discreto rapporto qualità prezzo. Carina la zona del Postadamer Platz

Es ist schon seltsam, wenn mann Wochen vorher einen Tisch reserviert für 18.00 Uhr und dann eine Begrenzung bis 20.00 Uhr erhält.

best fast food with hamburgers. simple menu, fresh ingredients, fantastic fries and what I like the most: a large selection of coca-cola flavors.

Nettes Personal und super Essen. Leider ist die Karte auf Einzelkomponenten ausgerichtet. Nur wenige Tellerspeisen.

€12.50 for a cheeseburger is very bold! French fries medium portion €7.50 is a pure rip-off!

Food great as always. Place is a bit crowded.

Terrible. Extremely expensive. Nobody tells you that you have to order all the toppings separately. No plate or tray. Taste mediocre, extremely fatty. Very uncomfortable.

Great food and even better service. Our group had a couple steaks that were delicious and well seasoned as well as a nicely cooked salmon fillet. The sides were sharable. Didn't leave hungry.

+++ Food tasted good. Cajun fries too spicy. -- Mayonnaise was gone. Unfortunately the clothes smelled like grease. When you place your order you stand around stupidly and wait for the food. You wouldn't hear it from where you're sitting.

Putting the receipt just under food…. So disgusting

Schönes Ambiente. Leider war der Burger kalt. Es wurde ein neuer Burger vom Kellner versprochen, aber leider wurde dieser nur in der Mikrowelle aufgewärmt!

Sehr schönes Ambiente, das Essen war reichlich und geschmacklich sehr gut. Der Service hervorragend. Alles in allem ein Restaurant zum weiterempfehlen.

Der Kellner GLEN war besonders toll, schnell, freundlich.

Fast food pretending to be a craft burger place. The quality is better than classics such as McDonald's or Burger King, but the prices are much higher. I have mixed feelings. It's better to go for a good kebab, of which there are plenty in Berlin ;)

Good but expensive - that's how I would sum it up. For this price, I'd rather eat at another burger place that doesn't operate as fast food, but I must admit that Five Guys is tasty. Good meat and simply tasty burger - but like I said, definitely too expensive.

Very tasty food. You could mostly put together the burgers yourself. However, we had to wait quite a long time for our order.

Toller Service! Sehr gutes Fleisch und generell super Ambiente. Kommen gern wieder!

They don't sell combos, the burgers are very expensive.

Very tasty burgers! Fast service and quick preparation! Always my pleasure!

Der Service ist sehr Freund und zuvorkommend. Das Essen sehr lecker und die Auswahl am AYCE Salatbuffet riesig.

The food was cold and tasteless and my stomach was upset when I ate there, I don't recommend this fast food place to anyone, expensive prices too.

My 1st Five Guys visit in Germany. Food was good, as I expected. I had the Little Bacon CheeseBurger "all the way", little Cajun fries, chocolate shake, & icy tea.

Worker was extremely kind and helpful. We didn’t have the last cents needed and he he let it slide.

Five Guys is great. The best fast food burgers.

Classic five guys. The burger is nice but I think it's too expensive. Small potatoes can feed three people. I'm not complaining about this since the thing this place does best is potatoes.