McDonald's in Berlin

When I ordered breakfast this morning, December 16, 2024, the employee with blonde hair looked at me strangely, not just once but a few times. That wasn't a kind expression

very, very unfriendly employees who talk badly about me and my friends in Albanian in the hope that they don't understand and that's not the first time this has happened

Waited 30 minutes for a Happy Meal... The concept should urgently be checked... Catastrophe

My order, which I placed at 6:24 p.m., has not yet arrived. I'm waiting now at 7:39 p.m.

my train was in 15 minutes. I came to Mak and ordered a burger. I waited about 11 minutes and left, in this Mac compared to others there is no such thing as (quickly serving a person with a small order), I give this one 1 star, this is a well-deserved rating for service

They deleted the order from the screen before it's ready and when I asked if my food was ready I just got a rude reply. After waiting 20mins for one meal everything was cold.

It took way too long to get our food and there were 8 Persons in the kitchen

We gave him €4 for 2 burgers and counted it twice. It was actually €4, but the organizer said we were still €0.08 short and told us we couldn't do the math. McDonald's should look for employees who can do the math.

Fresh, delicious food, nice service

Super nice team. It never used to be as clean and friendly as this store is. Food is fresh and hot and looks appetizing. The manager Mr. Gashi is always very friendly. Great and keep it up.

The personal automatically reports an order readiness into system without preparing it actually. So information display says your order is ready to pickup and then your order just disappears. Time to time you have to ask your order one more time since they just lost it after their system falsely thinks it was prepared. I'm pretty sure they do it just to show fast orders preparation preparing to their management.

This was my coffee, I will never distort anything here again, just like it was worth it again and no refund of the money was allowed!🤮🤮

I had a very disappointing experience at McDonald’s Spandau while picking up a delivery for Lieferando. The staff’s attitude was far from helpful, and they acted like it wasn’t their responsibility to handle the order efficiently. It took far too long for them to respond, even as other orders were being delayed. Today, I came to pick up a McDonald’s order and had a KFC order to deliver at the same time. Because of McDonald’s delay, the KFC order was delayed significantly, which was unfair to both customers. Overall, very poor service for online deliveries—this needs urgent improvement for customer satisfaction. It was clear there was no responsible manager or supervisor present to keep things running smoothly. The staff seemed disorganized, and there was no one stepping in to manage the chaos. Orders took far too long, and customer service was almost nonexistent. This location desperately needs better management to improve the experience for customers.

Very bad service, we ordered something to take away, we thought it was all there and there were 3 burgers missing, which we only noticed when we got home, we called the Stor but no one answered. It's a bit strange when there's so much not to do The burgers are greasy and the fries are limp, I don't understand how that can be, I work in the catering industry myself and there's never been a mistake because we always double check everything! In my Big Tasty the bacon was just thrown on without being fried. The M was totally disastrous when you touched it, it immediately fell apart and was cold

Preparation took a little long. Cola tasted very watery and had no carbonation. I eat meat, but I would like more meat-free dishes or tastier ones.

Great McDonald's! Fast service, fresh and delicious food. The restaurant is clean, well organized, and the team is friendly and helpful. Comfortable seating and enough space – perfect for a relaxed visit. 5 stars!

Been here again and this time from 5 to 1 star. Dirty tables and annoyed employees. Long waiting times

McFlurry waiting time 10min+ but don't worry, in compensation you only get 30% of the cup filled.

The dish is ready but it still feels like it will take an hour...

You could have said -1. I would have said it first, it's not the first time you've confused Coke with Fanta. Secondly they mixed up the ice cream, they didn't bring two burgers and potatoes and the table was dirty, the chargers don't work, I don't know why the service is bad

Such a bad and rude staff during in weekends. They are not taking care of thier delivery standards,even the manager is totally unprofessional with everyone. Customer are on the other hand even they are misbehaving with delivery drivers for asking them to bring their big bags inside the premises which occupies to much space where other customers are standing or waiting for orders. Zero service and unethical staff

This store is probably the worst McDonald's I know. Ordered twice via Lieferando and twice the citizens looked as if they had flown through the store three times. Offering something like that to a customer is a disgrace. Maybe the boss should look at the reviews and think about whether he would have offered such a job to a customer at Lidl in the past!!!

I loved being here as a child... But that was 12 years ago. Now that's no longer possible here... I don't think I even have to describe how the food tastes here and how you feel afterwards... McDonald's.

It's amazing how McDonalds does it !every time! creates something to forget. They have a piece of paper and all they have to do is put the items in a bag. How can it be that you always fail to do this? Really not recommended. If you then call you are simply out of luck. Absolutely no insight or goodwill. There is no point in checking the goods in front of the driver upon delivery because they are provided externally by Lieferando and have nothing to do with the packaging or McDonald's in the actual sense. The last time we were there, the women at the checkout moved so slowly that you really wonder why they even go to work. Above all, there was a blonde, younger lady who moved so slowly that you really felt like you were being taken for a fool. Conclusion: they can't even read a piece of paper, work attitude is zero, service is a joke. Never again....

Never eat there again, we ordered a lot of things, including about 5 drinks and they gave 3 straws, there were four of us, I asked for a straw, the employees didn't give it, according to them you should drink the cola from the cup. I mean how much does a straw like that cost, it's not even worth arguing about something like that, but the employees were ready to start a fight over something like that! Also nothing tasted good, really trash service and trash food.

Proprietary good, but almost only Ossis there who cause stress and are loud. They should be denied entry.

And once again Mc'donalds from the Spandau Arcaden didn't manage to completely pack a delivery via Lieferando so that nothing was missing, what's so difficult about checking the order whether everything is packed, you have a list with what needs to be packed , it can't be that hard -.-

When I just spread my legs out on the bench and my shoes didn't even come close to touching the bench, I was told with a hand gesture and a loud "shh" that I had to put my legs down. I then felt disrespected as a paying customer. And didn't follow the instructions. He then yelled at me and pleaded that I was insinuating that he hadn't said "please put your legs down." He wouldn't give me a complaint form or his name. I found it a disgrace to be treated like that and will never visit this fast food chain location again.

No straw with your takeaway coke? Are you crazy?

I wrote a good review back then, but unfortunately I have to take it back. Unfortunately, everything seems very disorganized now. Oat milk for cappuccinos usually cannot be ordered at the terminal even though it is available in the refrigerator. Constantly asking if it is available is annoying. The last time they tried to sell us normal chicken nuggets instead of plant-based nuggets, which they then exchanged. I once had the wrong sauce put on another burger on my McPlant Tomato Chargrill, which is very annoying when you first notice it at home. Strangely enough, special promotions like the syrup in the sprite or something similar are never available. The snack salad was already brown and rotten. I would have liked to bring it back, but I really didn't feel like discussing it with them anymore. The numbers so that the food is brought to the table are cleared away early in the evening and trays are apparently no longer available even though the shop is empty. You immediately notice that you no longer want to sit down to eat. Even the chairs were up two hours before closing time. We sat down anyway because we were traveling with suitcases. The room doesn't seem to be cleaned often either, there was a lot of rubbish lying around. Simply hang the garbage bags on random corners instead of in the trash can. I have no idea what happened to the store. I was here almost every day to get a cappuccino, but now I prefer to save myself the detour and drink my coffee somewhere else or at home.

(K)old food is the standard, the local language is not understood by the employees present... even the manager (the only German-speaking person on site) cannot improve the conditions there according to his ideas... The worst quality of the food, COLD is normal

Order placed at the machine, paid by card but still didn't receive any food. I was still accused of wanting to cheat...

The restaurant is getting worse and worse, what's going on???

Some Indian was working, we ordered food through the app at the table, he started to kick us out (my friend was already sitting with the order and eating), he called security and told them that he told us to leave 20 times. WE ASKED FOR A BOOK OF COMPLAINTS AND HE DID NOT PROVIDE IT!

We waited 30 minutes for a burger, the order was lost, terrible service!!!

I was here to return the Plastic cup which I have bought earlier, and they were so rude, the shift leader said that their store has specific rules and cannot accept. Nobody there were atleast polite. He said he don't speak English, I wonder how was he managing employees that speak nothing but English. (Most of them) I would say, even if your store has certain policies, I'm sure being polite won't cost you a cent! I wish you luck and a lot of patience.

Fraud!! Waited over 45 minutes for an order. I was told that the order had not been paid for. I showed my colleagues my Paypal account, where you can clearly see that the money had been deducted. I begged several times to speak to the boss, but the boss didn't want to come. The problem was with Mc Donalds and not with me, that was also what was written on the app. The way we deal with customers and the communication here is catastrophic.

Complaint about order and points deduction Ladies and Gentlemen I am contacting you to express my dissatisfaction with a recent visit to your branch in the Spandauer Arcaden in Spandau. On Sunday I placed an order with you and 5000 points were deducted from my customer account. To my annoyance, my burger was cold and the fries were inedible. I expect from a restaurant of your quality that the food is served fresh and in perfect condition. I have been a long-time customer of McDonald's and have always been satisfied with your service. That's why I'm even more disappointed about this experience. I request that you review the matter and provide me with feedback on how you would like to resolve this situation. I hope that this was a one-time incident and that you take the necessary measures to avoid such occurrences in the future. Best regards, The boy with the pink Gucci capy

Something is missing in around 70% of orders.

Every time I forget something from my order it's disgusting!!!!! Every single time they forget something from my order!!!!!!!!!! The complaint has been submitted to consumer protection, thank you.

You are the worst McDonald's branch I have ever seen. If I could I would give you -1000000 stars. I placed a take-away order at the terminal as normal and paid with my card (contactless). Got the receipt printed out and waited for my number. When I get home I look in the bag, half of the order is missing and my money is in the “trash”. Very great thank you McDonalds for nothing. I don't even want to start with bad staff, service and cleanliness. Shame on you.

Unfriendly, dirty, not recommended

Actually, my two photos should be enough to describe what you get from this store. The Double Big Mäc was far dry because, as you can see, there was almost no sauce on it and if you order "without cucumbers", almost all of the rest is left out. It's probably different if you order on site, but since the clientele you meet there, both behind and in front of the counter, doesn't exactly have anything like "social skills", we tried it again. Guys, do yourself a favor and go to one of the many other burger shops in the area, because McD. you will only be ripped off and taken for a ride.

There is little sauce in the McSundae, as well as in the milkshake. Friendliness leaves a lot to be desired. But what I find extremely strange is that as a customer(!) you have to pay 50 cents to use the toilet!!! Absolutely incomprehensible! Then go to another McDonalds branch!

THE FOOD WAS NOT THAT GOOD AS WE EXPECTED. SERVICE SHOULD IMPROVE. HARU HAL

Incomplete order, half of my order was missing, I had to go back and get it again. No area for strollers with babies to sit down, only stairs leading up.

Nice McDonald’s, there’s even an upstairs. The Big Tasty Bacon, fries and milkshake are delicious. The service is nice. Unfortunately it just took a little too long for the food to arrive, but I'll be happy to come back.

Whenever I go there I order my burgers without pickles but they still give me with pickles. I wanted to give it back and they didn't take it. What kind of employees do you have? Disrespectful never go there again the same thing happens to me again and again they work with their eyes closed or what I pay for it and in the end I get nothing they didn't even pay my money back Never go there people who are deaf they don't even hear what you are saying says 🤬🤮🤮

I pay €10 for food, and for the toilet I have to pay €0.50?) 1 star even though the food is ok.

Got the wrong burger and was barked at by the employee when complaining 'Why is the burger wrong??!!'. Well, I ordered a mango-chilli burger, but according to the sticker on the box of burgers I got tomato-charcoal. Then takes the receipt and runs away. After a long wait, I get another box of tomato charcoal in my hand and the information 'Sticker is wrong!'. Not a single word of acknowledgment from the wrong citizen, even 'Sorry', would have been quite enough. Fries and Fanta were okay.

I went through your reviews and I’m not surprised 😏 today at 12:10 am I was served stale fries and racially profiled by the tall attendant with a sleek back grey hair ponytail . The customer service is VERY poor yet for a Mc smart menu I was served stale onion ring fries(which is unusual ) and they just threw in the burgers in an old Macdonald bag that seemed to have been used before. Shame on the attendant with a stank attitude: if you don’t want to make fries just go home guys🙄 ruined my day and everything 🚮

Ordered 2 simple hamburgers...you can't really go wrong. Actually ! I got 2 half-fried patties on bread, without mustard, cucumbers and onions. And that wasn't the first time something went wrong with the order. But at least the happy meal was complete and the nuggets were crispy.

I've never seen such bad service, supposedly the driver was there and brought the food, it never arrived and the money was also gone. The delivery service is not available, just sad 80 euros gone, please be careful and don't order from them here, even if it is a large supply chain. So bad

Ordered through Lieferando never arrived and money was not refunded. Delivered to the wrong address and even after speaking to the driver and he said he was there and you were downstairs and he was wrong, there was no response from the delivery service, €40 gone and NO food.

Ordered a large Big Mac menu, no glass left... could have bought something cheaper. There is no sign that no longer exists and you would have to inform customers. Before the purchase. And without ice please, the drink comes WITH ice 😒 no, except that the burger tastes good, no star.

I ordered online. First of all, the citizens look like they're just mixed together and then on to the topic of glasses. Instead of one of each color, 2 of those, 3 of those. Squeezing all 5 menu citizens into one bag destroys the citizens. I know you get minimum wage and are always stressed, but if you work like that, I'm not surprised that you only have so few stars. Where is the good old McDonald's from back in the day? Where a guest was still a guest and not just a check-in object

They cheated us out of 1 menu and were rude because of their own incompetence.

I bought a Mcsundae at 5pm today. All good, except for the seller. He is very rude and arrogant. It's terrible!!!

A terrible manager who insulted us to death. He also took away our food and ate one of his own fries. We are unbelievably horrified. My son is now terribly afraid. You can also be friendlier!!

I ordered two Big Mcs and got two chicken burgers instead, which I personally think was a disgrace.

I just got ketchup instead of mayo with my order and the food was cold + the family of 8 (child benefit for rent in Berlin) was very loud only when the food was served

Unfortunately I didn't get the food I ordered. I ordered two cheeseburgers. I got a hamburger and a small portion of fries. Because of the long queue, I was in a hurry and only saw the surprise a few minutes later. But then I didn't want to go back anymore. Nevertheless, I have to be fair and say that the rush was extreme and making mistakes is only human. Therefore still a fair rating

There was a time when you ordered something from McD and received it straight away. OK, sometimes it wasn't super fresh anymore, but it tasted good. There is a waiting number here and I waited 25 minutes (!) for a (!) hamburger. It was still cold. No punch line.

Simply bad, you can't even eat in peace because some young people are disturbing you all the time

Older men look for food that hasn't been eaten and then eat it in the store... It's strange here 🤔

Ordered at 2:08 p.m., received food at 2:45 p.m. The order was not delivered but was waiting on site.

Der storemanager ist abweisend und überhaupt nicht freundlich, er beruhigt die Kunden überhaupt nicht und hinterlässt ein böses Gefühl, wenn er das Lokal verlässt. Ich rate dringend davon ab, mit ihm zu verhandeln

Unbelievable, we ordered 3x 20 nuggets and received 1x 19, 1x 18 and 1x 16 nuggets! Is it really that hard to count to 20 at least once? Funnily enough, we've never had 6 nuggets too many, so that's how you make a profit! At least in the short term, because you will probably no longer be interested in visiting again.

Forgot my 20 nuggets that I paid for and not for the first time

How can it be that I find at least 5 CHICKEN nuggets in my box of 20 VEGGIE nuggets! This is simply a massive impudence and speaks for a hygienic disaster. Apparently both are prepared together and randomly poured into the box.

So first of all, the staff themselves are mostly friendly. It's true that you have to wait longer at peak times, but I find that a bit disgusting and questionable. I'm here with my daughter just before 11 a.m. to drink a warm cocoa. We want to sit upstairs and that's when we're struck. There are leftover food everywhere, including ON the seats, with caked-on sauce and fries wherever you can see. Isn't cleaning done AFTER the shift or before the shop opens?! Sry but there are two homeless people lying in the back corner sleeping :/

Great restaurant. Delicious food friendly staff. Recommended.

This is the worst McDonald's in Berlin. I ordered something to eat and then had such a bad stomach ache and had to relieve myself. I will never eat anything there again. You probably work unhygienically and the meat was probably no longer good either. Thanks for the stomachache.

Incompetence is very important there! I ordered my food and simply received something completely different than what I ordered. The request that they deliver my order to me again was rejected. It really doesn't work! Absolutely embarrassing. Will never order anything there again!

Bad McDonald's waiting for 40 minutes to order is no different, those who came later have already received their order

The food is great Too many people I always wait 10,000 years for my food

I ordered something via the app 10 minutes before the end of opening hours. When I arrived on site, the “restaurant” was already closed and I found myself standing in front of the closed door. The icing on the cake was that the employees in the store had booked the order as picked up and I only got my money and points back as a gesture of goodwill from customer service. Dirty shop!!

Became completely terrible. The chicken nuggets have tasted more like flour and bread for years, but now they don't even taste like chicken anymore. In general, the quality of the burgers has become terribly poor. The last few times I felt really sick from the taste

Absolutely stupid when it comes to large orders. The employees either cannot count or are given instructions not to count the desired number of citizens. Tip: always count on site!

Seitdem mehr Bestellautomaten da sind, geht es fix. Immer lecker, für kleinen und großen Hunger. Ganz herzliches Team dort!

I was at McDonald's with my son today and I now find it shocking that the staff tolerates children smoking/vaping in the restaurant. You don't have to talk to the kids because you'll be talked to stupidly. When I pointed this out to the staff, they just laughed at me. It's sad what has become of today's society.

I'm happy, the fries are okay so they're not cold. I can recommend chicken burgers.

It's always missing from the order and card payment doesn't always work, unsalted potatoes by staff no comment😁

Very fun, my kids love this place.

Ich war bis gestern Abend immer sehr gerne dort. Meistens nehme ich essen mit nach Hause und bis gestern war es immer super. Normalerweise bin ich tagsüber dort, gestern das erste Mal nach 22h. Habe meine Bestellung aufgegeben, die war auch schnell fertig. Zu Hause die böse Überraschung..Ein Burger war der falsche, in den Pommes war ein Haar, die Verpackung der Apfeltasche eingedrückt, der Monopoly Sticker fehlte und beim öffnen sah ich, dass die Apfeltasche angebissen war. Also vermutlich schon Mal verkauft, angebissen, Sticker entfernt und danach umgetauscht und wieder im Regal gelandet. Ekelhaft. Abends werde ich da nie wieder essen holen, tagsüber erstmal auch nicht..sehr Schade

Чикен бургер был ужасный. Зелени не положили. Вся еда будто полежала немного. Очень долгая выдача

Schön, dass McDonald's das Monopoly anbietet. Nur blöd, wenn vermutlich die Mitarbeiter die Aufkleber schon vorher abtrennen! Die Cola ohne Eiswürfel schmeckt wie Wasser 🤢 und Servietten waren auch toll gewesen! Wäre ich noch in der Nähe gewesen, wäre ich zurück gekommen. Befand mich leider schon im ICE.

Sehr leckeres Essen und sehr nette Mitarbeiter nur weiter zu empfehlen 🤩🤩

Also eigentlich bin ich nicht so mit fast Food bewerten aber dieses McDonald ist ja mal unter jedem Standard. Ich habe geduldig gewartet auf meine Bestellung, nach 20 Minuten ca. fragte ich nach ob ich vlt meine Nummer überhört hätte. Zugegeben es war echt voll, jedoch nichts was ich nicht schon in kleineren Filialen dieser Kette gesehen hätte und die waren weltenfreundlicher. Zurück zum Laden in den Spandauer Arcaden: die befragte Kollegin schaute mich wie ein Reh auf der Autobahn nur an , ignorierte mich und fuhr fort andere Nummern aufzuzählen. Ich wartete weitere 10 Minuten und traf den vermeintlichen Schichtleiter an und fragte warum meine Bestellung 30 Minuten bis jetzt dauert. Genervt entgegnete der Herr das sei normal er hätte weitere 20 Bestellungen. Bevor ich darauf hinweisen konnte das andere die spät nach mir bestellt haben schon ihr Essen bekommen hätten, drehte er sich mitten im Satz um und ignorierte mich wie seine Untergebene. Ich wartete weitere 5 Minuten und wollte meine Bestellung stornieren und mein Geld zurück haben. Der genervte Kassierer drehte sich einfach um , hat energisch etwas gemurmelt und holte den Schichtleiter und erneut bekam ich nur genervte Sätze, man nahm mir den Bon weg und entfernte sich. Ohne zu wissen wie es weiter ging wartete ich erneut. Danach kam er nur zu mir um mir zu sagen mein Essen sei ,,plötzlich“ fertig und ich soll’s mitnehmen. Ohne tschüss zu sagen entfernte er sich wieder. Als ich die Tüte nehmen wollte meinte die einzige höfliche Kollegin in dieser Filiale zu mir das die noch nicht fertig sei. Und wieder wartete ich. Ich wollte meiner Tochter ein schönes Abendessen holen , jetzt will sie nie wieder dahin weil die so gemein sind, kann ich ihr nicht verübeln. Krönung war dann das mein Veganer Burger durchgesifft war (siehe Bild) aber ist klar wenn der da ewig liegt(ich wohne nur 20 min von der Filiale mit Bus) Den Rest konnt ich zum Glück bisschen retten mit der Heißluftfritteuse. Überlegt euch dahin zu gehen wenn 30 Minuten dort als Regel gelten. Hab erstmal keine Lust mehr auf McDonald’s.

My receipt 291 order received. Arrived home and found 2 items missing. No one picks up the phone. Must go back and claim. Disgusting 🤢

Mc Donalds war für meinen Aufenthalt manchmal schon ein Lebensretter. Gut sind natürlich die lange Öffnungszeiten. Die Burger waren okay. Soll ja nichts besonderes sein, aber eben satt machen. Schwierig finde ich nur die Pommes, die schmeckten nicht so dolle.

Egal ob vor Ort oder bei Bestellungen, ein teil wird immer vergessen! Bei einer Bestellung von ca 40 Euro vor Ort wird das soweit hinausgeschoben, dass es anscheinend aus dem System fällt und dann heißt es, man hätte es schon abgeholt hat, während man die davor steht und wartet und sieht dass da nix zusammenkommt... Bei der letzten Bestellung nach Hause, 2 mal Curlyfries vergessen,also angerufen, Mitarbeiterin meinte hätte sie rein getan, also entweder hat der lieferer es gegessen oder man lügt, mehr bleibt wohl nicht übrig, aber wir haben da zum letzten Mal was bestellt..

Finde es lecker da war gestern Abend dort habe mir ganz normale chicken Nuggets bestellt und haben voll komisch geschmeckt bis mir aufgefallen ist das es die mcplant Nuggets waren so ekelhaft und kalt waren die auch noch

So sieht das einladend zum Essen aus ? Hab jetzt zum vierten Mal bestellt und jedesmal fehlen die Monopoly Aufkleber auf mindestens zwei Artikeln und hab schon für gut 40€ bestellt

Halbe Stunde aufs Essen gewartet. Alle anderen kamen vor uns dran. Auf Nachfrage hieß es sind die nächsten aber stimmte nicht. Die Möglichkeit besteht, dass der Service etwas gegen Deutsche hat.

Schön oben zusitzen und mit Ausblick in Ruhe zu essen.

Der Service und das Ambiente sind gut nur leider total papige Pommes und total dünn. Die süß Sauer Soße schmeckte nach Erde. Auf keinesfalls wieder.

Ist halt ein normaler McDonald’s. Es ist nicht super sauber aber auch nicht dreckig

Zwei Produkte bestellt, eins richtig eins falsch bekommen. Leider erst zuhause gemerkt. Der Snacksalat ist fast immer vergammelt und man muss dann mit dem Filialleiter rumdiskutieren dass dieser aber noch haltbar sei.

Nach der Schule wollten meine Freunde und ich uns einen Burger holen. Auf eine Chickenburger und Hamburger haben wir 20min gewartet, obwohl das Restaurant relativ leer war. Der Burger war kalt und hat schlecht geschmeckt. Beim Service habe ich mich dann Beschwert und der Service war schlecht und die Mitarbeiter unfreundlich. Normaler Weise kriegt man eine Entschädigung aber bei diesen mc's nicht.