Kentucky Fried Chicken in Berlin

Horrible customer service, very rude and unwelcoming staff. The burger was poorly prepared. Definitely not the best KFC I’ve been to.

A normal KFC, nothing more to say

Friendly service with great environment and clean

Rude staff also undercooked fries and rinks were ok atleast

I have ordered and have been waiting for my order for 2 hours!!!!!!!!!!! What the hell!! Please do better next time.

Vile people, would not believe I am disabled to use their toilets. Disability may not be visible.

Rude behaviour. Still 40 mins left for closing. We are eating before they place these things. And ask us to move from another side. We replied politely but they are arguing with us. Worst behavior and service plus the food quality is even worse. My recommendation is don't come here. It Is better to have a doner kebab than having a heart attack at KFC.

we had to wait 30 minutes even though people ordered after us took their order. Maybe we can change the definition of fast food When we asked them what is the problem, all of the people were just looking at the each other. . Additionaly inside of the zinger burger there was nothing only chicken, no creamy sandwich sauce, crisp salad. just nothing. They gave me chicken and bread not additional flavor inside. If you want to go to this KFC make sure that you will be hungry after minimum 30 minutes then you can enjoy the zinger burger without sauce.

Dirtiest KFC I've ever seen. Really borderline. At least the food was fresh and the vegetarian dish and chicken were crispy.

Best place ever for food and for all people ..fast time good delivary nice managment and best place to eat în general I eat 2 years here now

Beautiful and Friendly , Good Super Food!

Google map says it’s open till 23, but they don’t let you sit there after 22:00 - only takeout. So that was disappointing

The food was good. Worker was super friendly. I enjoyed my meal. A good location ☺️

Dear Manager, talk to your employees politely and lovingly. They are not your slaves. Today itself I saw you talking rudely to them, so please keep this in mind. This does not look good in front of everyone.

Disaster! The food is not good. Our order was missing a drink and I was treated like I had committed a crime by asking for it at the counter. What a surprise too to have to pay for a little extra ketchup. Finally the icing on the cake: the cleanliness of the restaurant is unacceptable. The tables are dirty and never cleaned during our stay even though no one was ordering and there were three employees behind the cash register, the floor ditto, but the best part was when I got up and had a nose on the lampshades of the lamps... I'll post the photo! This means that the cleaning is not done... KFC IT IS URGENT TO REACT!

Unfortunately you can't give “minus stars” here, otherwise I would have done so!!! This store should close immediately!!! Mice and rats eat the fallen meat or bone/cartilage remains. Again, they walk into the store and the staff don't care one bit - this is probably part of everyday life. I was really horrified when I saw that. How can you tolerate something like that in a capital that also represents the country?! P.s. The door to the “restaurant” was open all the time!!!

We have ordered takeaway there several times. Each time something was missing from the order. This time we called there to complain or to pick up the missing items. On the first try, someone answered and then abruptly hung up. Further attempts to call were of course unsuccessful.

The cashier at the checkout took the order and didn't put everything in where I thought things were missing, but she still didn't give all the right things - outrageous!!!

As usual, what was on the tray did not quite match what was keyed in on the only working screen. When you tried to get the staff to add what was missing, you were met with suspicion. After showing the incomprehensible receipt, we still got what was missing.

Place getting slowly better, the new team is lovely But unfortunately it use to be the worse kfc in Berlin, they need to work hard to make it better

Worst experience of KFC till now because of the environment I have seen there. I have seen their lady manager is shouting in front of customer to thier employees I have visited atleast 8 KFC in different countries. But this one was worst. Employees of KFc should raise their voise.

What a cold, sorry, unseasoned, ultra processed, overpriced excuse for a KFC. Greasy, unkept restaurant and completely cold, soulless eating space with crackling music and the relentless drone of equipment beeping in the kitchen. Disappointed beyond what I could have ever expected.

Prices high Little food for it Ambience, well

dog shit. I went hear years ago took an hour for food and the portion sizes were absolutely horrendous.

Tourist area, so money will be taken out of your pocket for mediocre food. Just the usual.

Still open on Sundays! Fast service and delicious food 👍

Food was very cold. Service is very poor, toilet is not clean and out of toilet paper and hand soap. Disgusting KFC I have ever visited. An extra ketchup cost 0.50 €

7€??? It would be more satisfying if I ate seven euros

You wait 1 hour and 30 minutes for your order. Too incompetent and disrespectful even on the phone. Not even worth one star. In addition, the wrong order was delivered. Spent my money for nothing!!!!!!!!!!!!!!!

Unfortunately it's the only KFC in the center that's open late. Incredibly disorganized, things missing when ordering, little seating outside, incredibly hot and humid inside, food ok

Fries were not fresh for long waiting times, and tables were so dirty.

Very bad and the food is not tasty and service is very bad

This branch is terribly disorganized. I live around the corner and have always tried there. An order is never completely finished, fries are generally cold, you have to go back and forth 3 times until a menu is finally complete, usually always something wrong or missing. Drinks are terrible, generally non-carbonated. Ice cubes are always out. Store empty, but forever waiting. Nobody speaks German, and mostly hardly any English either. Food is usually already cold and is served that way. If you ask for an exchange, you are made to wait 10 minutes, then it no longer makes any sense.

Okay Taste. But misleading that the bucket was a small one and not big as picture

Drinks were completely warm, I asked for ice but they don’t have! No ice in kfc???? 28 degrees outside!! The all kfc experience was low average, long time waiting, personal not friendly, I definitely not going to go back to this kfc.

The worst experience of my life! Everyone fired!

There was almost nothing on my burger. You have to wait a long time for your food and you have the feeling that the staff doesn't know what they are doing. Likewise, all the employees are pretty crazy.

Not very tasty, very long wait for order (15 min)

The worst KFC I have visited in my life. Dirt, dirty tables, incompetent staff. No respect for the customer. Arrogance and indifference. A contrasting combination with the other shops. Poorly prepared tray with four products forgotten on the balcony. Once I returned to ask for the forgotten sandwiches, the incompetent sales assistant went to the table to verify the veracity of my request. When the sandwiches were behind him on the counter cooling. I have no comments. Do something to reach the levels of a civilized country. Everything to do again. Failed

The kfc is a very good restaurant And everything tastes good

Bad quality. Weird burgers that have half chickens. Stale buns. Slow service. Really bad branche.

Of course, The tables were dirty, there were trays or leftover food, also the tables had grease or sauce stains, the machines to order one without having to go to the cash register were turned off, they said they were not working , the upstairs was closed and they said the bathroom was closed, the staff did not have a good attitude, was unfriendly, as if they were doing you a favour. The food was also cold. completely different from the kfc of alexander platz or postamer platz that the treatment, service and cleanliness is quite good, now if I want kfc I go to other branches, the product is good unfortunately that branch was not to my liking

Worst kfc I've ever seen, I waited for 40 minutes because they were out of chicken and was also disappointed with the taste. The 7up there tastes like carbonated water really disgusting and the fries were cold and didn't taste like anything. Trust me, don't go there, go to another kfc store.

Was greeted by a clerk who is more busy closing than processing. She commented with her colleagues that she was an Indian princess. With a sour face she informed me that hot wings would take 15 min despite the shop being almost completely empty…….

Unfortunately only slightly warm fries and not really clean tables. However, there are very nice staff.

The hygienic environment of KFC is extremely poor. Even the toilets have no water.

I would like to file a complaint about my experience at your KFC branch. The food I ordered was very disappointing. The fries tasted like they were from the day before, the chicken was cold and undercooked, and the chicken burger seemed to come straight from the fridge. The employees were very aggressive and avoided contact. It was the worst meal I have ever had and I will never go to KFC again

You can't refill your drink. The only reason why you go to a KFC is gone. The floor takes 10 minutes to clean and the toilets look catastrophic. You have to wait an excessively long time for a simple order.

very nice place, no long wait i would reccomend coming on a tuesday for a good offer: 15 hot wings for 10€!

I don't know, the service was strange when we came here, not friendly. After eating, you will have mixed impressions and burnt farts. I love kiefsi, but I was disappointed here.

They don’t have ice. This is unacceptable especially in summers.

thet are racist we have been waiting for 50 minutes but other people got their chicken even though we orderd same menu

Hello KFC team, I ordered hot wings and crispies. They were super tasty. Service was quick too. I always come to this branch. I love it

I really like burgers. Employees are very nice. Keep it up.

Overworked workers with 5 customers... can hardly speak German Very very very very long waiting time with few customers...just chaos

Bad really unwilling to help the customer

I often go to KFC but this restaurant at Checkpoint Charlie was the worst!!!!!!!!! If you are in Germany, then you assume that the staff can at least speak a little German!!!!! Overcoming the communication barrier, I placed the order with the help of the menu (18 hot wings, mashed potatoes, coleshaw and two small chicken burgers). I had to wait to be noticed before I ordered, even though there were four employees standing around not knowing what to do. But when I checked the collection slip, I noticed that it said fries instead of mashed potatoes and I went straight to the counter and wanted to have it changed, but the four employees ignored it again!!!!!!! An employee also had to clarify a complaint and called another employee to help. Another employee typed something at the checkout even though there was no customer there and the last employee stood around stupidly at the oven and watched the chicken fry. When I was noticed after 10 minutes and said my problem, I was rudely brushed off and told that there was no mashed potatoes, which is absurd for a fast food restaurant!!!!!!! Firstly, they could have mentioned this when ordering and secondly, I think it was an excuse, because something like that shouldn't happen at 6.30 p.m. and has never happened to me at KFC!!!!!!!!! My order had been sitting on the counter for a while before my number was called, which is why the fries were already lukewarm when we left the store. So this branch is not recommended!!!!!!!!!!!!!!!!!!!! A tip about KFC marketing: You see all the negative reviews, don't you care or why don't you hire better staff who can also speak German and have some idea of ​​what they have to do and work on friendliness or take the current staff to a workshop and German course because I come from sales and such service is underground!!!!!!!!!!!!!

Both the food and the staff are terrible, I think it's a disgrace what this branch does.

The trays are always dirty and wet.

WC PIN code is 1604, at least today. Have fun or something

Very good and juicy chicken tenders. Warm and crispy. Good fries. Very nice and friendly staff!

The toilet is looking not too healthy 😅🥹

Good service and very nice people. Very friendly and fast!

The employees don't speak German and have difficulty understanding us.

Good service and very nice people

Very good service and very tasty and the manager best 👍👍

Far too long and they can't even speak German properly

I ordered from Lieferando in this bum shop. I felt like I forgot half of it and put things in that I didn't even order! But I guess something like that is normal in India, what people are up for, I was disgusted at the thought that there were such employees there

First of all the lady manager there of middle age.she is really rude to their employees I seen, one indian girl was crying in washroom when I went their. I understood this is because of their manager attitude towards them. I have seen her doing this abnormal behaviour to their employees. Enviroment Or ambience were so negative because of that lady manager. I wonder why KFC entertain such type of people in their ecosystem.

The food wasn't good this time. 2 Zinger Burgers. Unfortunately the bread was too dry and not juicy. The other acceptable. The hot wings are smaller than usual and very dry. Fries were also too dry. You can eat to fill yourself up, but otherwise the fries and burgers were always very good than at other fast food chains. Employees very nice.

We are tourists visiting Berlin, so we asked more details about the different types of chicken, as it is different from our home country’s KFC. But the service manager in Checkpoint Charlie KFC branch, Yvonne showed a very impatient attitude with us. Furthermore, when we asked about what kind of drinks they serve, she just expected us to read but we stood in front of cashier and couldn’t read as the words were too small for us and too far, and she still showed an unhappy and impatient face. We all know that different countries have different KFC menus, so is it really that hard to explain, while there was no one in the queue after us?? If she were to travel to another country, is she ok being treated with this kind of attitude too? Please consider providing her with service training on how to treat customers better, especially for tourists. Thank you

The worst experience that Ive ever had in KFC! The food and service were both trash!

I would prefer to give zero stars!!! Came into the branch at 10:40 p.m. and they said they were still open but no more products for sale! This is just outrageous! A bakery doesn't close 20 minutes beforehand. Very disappointing. I myself mainly saw people eating at the counter. Never again!

Enjoy your meal Friendly employees Pleasant atmosphere Everything perfect! 👍

Everything was great and the food was great, the staff were all young and good

Typical fast food shop. The food tastes good. However, the prices are very high! You won't get full, we have a menu that costs around €30, best for two people. Unfortunately the tables were a bit dingy. Clean is different.

My wife and I were extremely disappointed with our visit to the KFC branch at Checkpoint Charlie. First of all, the positive: the food was good, tasty, fresh and hot. Unfortunately, that remains the only positive and is the only reason there is a star, otherwise I would ask Google to introduce a rating with zero stars. We arrived at a completely overcrowded branch; most customers had already ordered at the terminals, including us. Our terminal showed a defect, which I as a customer first had to fix on my own by opening the terminal and starting the receipt printer, then the terminal worked again (apparently the in-house staff was not capable of this extremely complex procedure). After ordering, the following thing was striking: behind the counter there were 3 employees of foreign origin who were extremely overwhelmed. People ran all over the place, clearly without a plan. Orders were acknowledged as “ready for pickup” that were not even being processed yet. In the hatch from the kitchen to the front there were mountains of fries, burgers, etc. ready to be served, but they were getting cold. After 20 minutes I asked what was going on with our order (according to the monitor, it was also ready for pickup). The employee didn't tell me the status of the order, but replied annoyedly with "Yes, everything's fine, just be patient like everyone else." After a total of 30 minutes we eventually received our order, consisting of two menus, as well as a burger and an extra fries. When we arrived at the place we discovered that half of it was missing. I went to the counter again and had to speak to the employees a total of 8 times before they finally noticed me. Despite presenting the receipt, there was wild discussion until I eventually received the missing order. Other customers around me were also visibly extremely annoyed, one started a conversation with me and told me that it was always like that there. My urgent advice: the operators should urgently replace employees and rely on qualified personnel in the future. Nevertheless, there will be no second visit from us.

Really below average experience Quality bad Quantity bad Over priced The oil used for fries and chicken smelled and tasted bad The worst experience in a KFC ever!!

I ordered for three people, half the order was ready, I got it and they said the rest would be ready two minutes later but 24 minutes later they brought the wrong food without any apology which is really unfortunate.

Today we orderd family bucket ,Food was cold and without any taste. Worst experience among the kfc's. And also the lady at the counter was very rude and not even giving cover for take away. Utter waste for money and make my day worst. Never recomend store at kochstrase.

One Turk or Kurd works here, he also took money for the toilet, it’s not fair, the worst establishment.

The chicken tasted very good, the staffs were friendly and the environment was clean.

Food was very tasty. I liked their crispy cheese chicken burger. It was super good. Me and my friends visited there and ordered bucket chicken , it’s really amazing and everything liked it

I waited 45 minutes for my three mini burgers and then three chicken pieces came. Aaaaaaa

Needs more self-checkout terminals. When you get there around lunch rush time, stuck behind a line 6 deep (both terminal) of customers who have no idea what they want to order and block the terminal studying the menu for 10 minutes before they for some reason decide to split their order into 2 transactions for some reason, prolonging the wait even further. Please introduce more terminals, or introduce ability to order from my phone, so I can circumvent these delays.

Very long waiting time. Service completely overwhelmed and spiteful towards each other

Unfortunately for me the service team is very unprofessional and unproductive. I waited over half an hour to place an order online. The employees chat a lot, but pretty carelessly. I also received an unsympathetic answer to my questions, and in the end I requested a packaging bag for 20 cents in order to carry food at all, even though everyone else orders take-away and gets a bag from the delivery service? Unfortunately, I feel that the service is not consistent and I would not recommend this restaurant.

I've had to wait here for almost an hour

Slow food of a special kind. Fast Lane didn't work...the girl at the checkout was completely overwhelmed. After 15 minutes I left in frustration without being able to order anything.

3/4 of the seating area cordoned off because it had already been cleaned over an hour before locking. 20 minutes from ordering to the food delivery we ordered a chocolate shake and only when we picked it up were we told that there was only vanilla shake left. After we said we didn't want it, there was no other option than to take the shake or give them the €4 as a gift. We ordered 2 drinks, 1x chicken, 1x fries and 1x veggie tenders and had to wait forever. People who ordered long after us (and many more) received their food immediately.

Food was okay, restaurant too, but we had to wait half an hour for our food and then say something 4 times because drinks, a burger and at the end a whole order were missing and the food wasn't to take away as ordered, but to eat here have been done. In the future we will find better restaurants than this. In addition, the employees don't speak a word of German, and while one is working, three continue to watch, so everything drags on longer.

Very quick food. Was hot and tasty although a little expensive. No ice in the drink. The toilet is by code from the tills. The payment by card is credit card and not debit.

Very good service and friendly! Tuesday Hot Wings Offer! Delicious! Thank you very much.

Best KFC chili cheese zinger burger is tasty.

I went there today with some friends, and we had fifteen hot wings and french fries. The hot wings were delicious as usual, and the place has a great atmosphere and is always clean.

It was very crowded today as it was sunday, still got my food on time, I ordered double cheese and bacon and twister it was hot and super tasty staff over there were kind and took time to explain me what should I order and which meal would be the best.👍👍

Ordered classic zinger and the veggie strips it was very tasty, fast service received my order within a minute. Overall amazing experience here today..

Very good kfc situated at a prime location in Berlin better than other kfc In berlin, food was very tasty and very supportive manager.

i don t understand how a kfc can have such inconsistent quality. there is a 50% chance the food will be bad. otherwise it s ok, but it s never great. dry. cold. shrivelled up. there are people working there and giving you the food. i wouldn t call it service.

Nowadays you probably can't go to KFC anymore. Service is poor, goods have been lying around for too long and the rooms are not attractive