McDonald's in Waldbröl

Staff extremely unfriendly. You order the food to the table but it is simply left at the front to be picked up. Although there are always enough staff there.

4 out of stars because it could be a bit tidier. But otherwise pretty good. And in the mc drive you often damage the rim

Very bad, everything was cold, cheese wasn't melted, unfriendly service. She said they no longer had time to get the citizens excited. Outrageous.

Really dirty shop, staff is very unfriendly. It feels like I'm sitting in a garbage can and even there it's tidier, the floor looks like it hasn't been cleaned in weeks. Just a shame.

When paying in cash, it's normal to have to wait half an hour while there's nothing going on. All friendly attempts to approach the staff were blocked. impudence

They're getting there so slowly

I am constantly being delivered the wrong or missing food.

UPDATE: Something has probably changed in the meantime, after the negative reviews - also from others - people have probably responded to the criticism. On the last two visits (albeit at an advanced time and therefore not as crowded) the fries were finally fried long enough, hot and crunchy, as I like them. The hamburgers have also gotten better again, but could have been fried a little longer for my taste. Unfortunately table service is not offered? It's visible on the order panel, but you can't get any further PREVIOUS REVIEW Has decreased significantly. We were very disappointed on the last 3 visits to pick up and once on site. Despite wrapping in aluminum foil: The citizens cold and soggy, fries not crispy and baked through, even though I had asked to leave them in the deep fryer a little longer on the last (for some time!!!) visit. No recommendation. .

When I was there it seemed to me that there wasn't enough staff. Accordingly, the service cannot really be assessed...

Unfortunately it turned out absolutely bad! No matter when you come here, it is dirty, sticky and unappetizing. The staff is listless and unfriendly and always seems annoyed. I'd rather drive a few kilometers further to Hennef. It's clean, the staff is friendly and you can use the table service, which is no longer available in Waldbröl! Very sad! When Ms. Arnautovic was still in Waldbröl, things didn't look like this here!

There are no table stands at the ordering machines, so you have to get your own food. Staff very unfriendly and obviously overwhelmed! Tables and floors really disgusting! Dirt and leftover food from all day... I probably won't be eating here again for a while.

I ate there again after more than 10 years, expensive, lukewarm and not filling. I don't think I'll eat there anymore, it's a shame.

SB terminals defective. EC card reader defective, printer for collection slip defective. Problems with staff addressed..... was known.....you couldn't change it........

Totally overwhelmed at breakfast time. Half forgotten cleanliness is subterranean 20 minutes of waiting time even though it was almost empty, the mc toast was cold

A total disappointment!!! Unfortunately, the change in operator and staff is extremely noticeable. I have rarely experienced so much unfriendliness, disorder and chaos in a McDonald's. Not even in a big city, when the restaurant is full. Not only were 3 products missing from the order and the fries were cold, no, service at the table was also "impossible" despite the small number of people. The staff preferred to stand at the registration desk and shout the table number through the McDonalds. Due to the boredom of the employees, the garbage also piled up in the tray cart so that it was impossible to clear the table. Everything was completely different before the change of operator and the foremen at the time. It's a shame how quickly such a McDonald's branch changes for the worse within 2 years.

Staff very attentive and accommodating! I didn't expect that, very commendable!

It's easy to argue about McDonald's and Co. Especially McDonald's, whose product presentation always looks very good in advertising, but when you order on site, you're surprised at what you get. Take the McDonald's in Waldbröl as an extremely bad example. The M and Long Chicken were ordered. Soft lettuce, old cucumbers, some hard. The composition of the M is extremely bad. People usually assume that every McDonald's produces the same. In Waldbröl you experience the opposite. I take the McDonald's in Königswinter-Ittenbach as a positive contrast. The M is very well constructed, fresh lettuce, fresh cucumbers and, as you can see, taste and be amazed, rounded off with fried onions, the dressing and the cheese as in the pictures. The whole atmosphere is also impressive, including the cleanliness and knowledge of the staff. So if you really want to enjoy McDonald's, go to Mäckes in Königswinter. Summary: The Waldbröl franchise entrepreneur is ripping off customers. And those who "dine" in Waldbröl, sorry, you somehow suffer from a lack of taste or you haven't eaten in a good McDonald's yet.

Friendly employees and the branch was generally very tidy and well maintained at the time. Tables and toilets were very clean.

Table service? Nope, after waiting 20 minutes we went to the front - only to hear that our tablet had been waiting on the counter for 10 minutes. Cold. Unfortunately, you already paid with the app.

Definitely the worst MC in the area. Friendliness of the staff depends heavily on the staff on duty. You can be lucky or you can be unlucky. Most of the time you can puzzle your own burgers together, but you rarely get one that's on top of each other. Take-away orders should always be checked immediately at the counter and in the drive-thru; it is not uncommon for part of the order to be forgotten. Likewise for special requests or unsubscribing from ingredients. Surprisingly often it doesn't work. It's never happened to me in Gummersbach or Overath. If you have the choice, it's better to go to someone else.

I waited 40 minutes for my food, it was 4 cheeseburgers and a cola that wasn't carbonated, so that was the last thing for the price

Fries cold 1 of 3 burgers was missing Tables dirty We taste cola from 3 days ago Toilets clogged Tray trolley full to the brim Clearly too few staff Once and never again sorry

Bad service Ordering at mc Drive never complete very very bad

Ordered 3 cheeseburgers, 1 Big Mac, 1 Big Tasty Bacon and a Mc Crispy… plus 3x normal fries and a cola. They “forgot” a cheeseburger and the Big Mac, got 1x lattice fries and the cola tastes like non-carbonated water. And this isn't the first time things have been missing. Of course you can also make a profit this way.

Staff sometimes too slow. Listless. Totally overwhelmed even with few customers. Service gets worse every year

And once again without fries in the bag!

Today a child dropped an ice cream and the child took the courage to ask in a friendly manner whether he could get a new ice cream. The staff then sent him away, he came to the table crying and then an adult went and asked the management asked, the store manager was outraged and said it was bad luck, you ask yourself where the humanity has gone, this was about a child and just an ice cream! That's customer-friendly at MC!

Terrible - a child drops an ice cream that he has just bought and when asked if he is getting a new one he is left there with the comment: "There is nothing wrong with the ice cream" the spoon was in the dirt and sprinkles were gone - such a customer-unfriendly restaurant or I've never seen the shift manager/boss!! Sad - McDonald's used to be such a child-friendly place

I've eaten in better MC Tuesdays. The burger was ok, but the fries were cold and had no salt. Part of the order was also missing, which I didn't receive when I asked, very rudely, despite the receipt. On the grounds that we could have already eaten it since we ordered from MC Drive. So outrageous 😐

Iced Coffee Caramel was without coffee

In my opinion the best McDonald's in the area. The order is ready super quickly, I've never had anything missing. Food and ambience 5 stars because it is what is to be expected in this category. A huge compliment to the team at McDonald's in Waldbröl, I'm extremely happy here. Keep it up

Luckily, they all offer table service. This way I can be yelled at better. After apparently calling 3, I was allowed to pick up my food myself, which was of course already cooled down. (If you want to save personnel costs even though the customers pay for it, then don't offer table service either.) I also have to provide the specified service to my customers. But apparently I understand my independence a little differently.

Super dirty, totally unfriendly.

McDonald's. Food doesn't have to be judged. Everyone knows. Unfortunately the tables are rarely clean. Table service works.

It is very tasty, but the cola is too sweet, and here there are several seats and tables that are damaged, but if you don't pay attention to it everything is great.

Hamburger royal cheese (cheese) without cheese is very annoying when you drive there for 20 minutes and back again to enjoy it at home and then this 😕

There was a Korean woman there, I wanted to pay by card and then she just said: What are you doing? ? ? And then the card was blocked, it's not good, it's best to just pay in cash

Delicious food and good seating

Very good local highly recommended

The app is quite good. Ordering to the table often works. 😃 A good idea! Became more and more expensive in recent years. I am therefore less satisfied with the price performance.

Burgers are very good and juicy.

Everything is great and clean, that's what you want ^^

Once again I didn't get something that I paid for!

I'm really speechless. For the first time, the Hamburger Royal I ordered looked almost like it did in the advertisement. It almost seemed like the person who made this burger didn't hate their life. Nothing was forgotten when ordering and everything was neatly packed into the bag. You could even use the napkins without any problems. Even the lady who took the order was very friendly and professional. I could understand her language even though she spoke very quickly. There was even no trash lying around outside As I was leaving this location, I took another look at the company logo just to be on the safe side. Just kidding, it really said McDonald's!!!! Honestly: I am pleasantly surprised and really enjoy writing this review.

Very long waiting time and unfriendly service

Clumsy and overwhelmed staff, long waiting times, the result was 2 burgers that I didn't order instead of 5 burgers. Oh yes and instead of Cola it was a Fanta and the burger that was ordered EXTRA without cheese had, oh wonder, cheese on it. Worst shift ever. Thanks for nothing

The atmosphere is more like a Taylor Swift concert than a restaurant. The order tablet thought it would be better to keep the receipt to itself, so I had to ask the highly motivated employee at the checkout what number my order had. The rocket scientists in the kitchen managed to make three mistakes in one order: 1. The black glass I ordered for a Mac menu turned into a dark blue one. The reason for this could have been the poor lighting conditions. 2. Instead of the sweet and sour sauce I ordered, I could only find a sweet chilli sauce in my bag. 3. The Double Hamburger Royal Cheese we ordered could also not be found (possible mouth robbery). But otherwise quite pleasant

Very clean and well maintained. The drive in area is unfortunately very narrow. A larger roof is needed here because when it rains the water runs directly into the car...

Citizens have become far too small. Fries taste good. But for a lot of money 💰 eat little 😕

McDonald's Waldbröl not only offers delicious food, but also reliable service. Ordering is quick and the staff is always friendly. We particularly noticed the employee Nelli, who creates a nice atmosphere with her friendly and courteous manner. The burgers are juicy, the fries are crispy and the drinks are refreshing. A clear recommendation for a quick and satisfying snack!

Wow, I am absolutely thrilled with the service, especially from Nelli Wiebe. She works incredibly quickly, is very polite and is a feast for tired eyes. 10/10 she is the best!

Unfortunately, the rating keeps going down. Prices massively increased and customer service significantly worsened: -One of the large screens used to display the menus has been broken for over 6 weeks. -The receipt printer on a terminal has been defective for probably two months -The EC reader on the same terminal has been defective for 6 weeks. -The EC reader on another terminal has been defective for two weeks. For 6-7 months, the employees have been clearing away the table tents so that customers can get their food at the counter and ordering to the tables is not possible.

Very crowded, wait a long time, everything is pretty dirty...

Very friendly cashiers, clean and very tasty!!! We will come here again!!!!

Was there today around 9 p.m. there wasn't much going on, but it was very dirty and the one shift manager was out of place ugh

The waitress only gave out Tropicana O-Juice when we asked persistently. The hammer: Mc Menu is advertised for 5.99 - charged at 11.99

Food is great, service is good but it can be better... Ambient smells like fried oil.

I rarely go to McDonald's, but I really wanted a Big Mac and fries and I'm completely satisfied and full 😂

Milkshake is warm and liquid but has a lot of caramel

Food was hot and fresh. Restaurant is beautifully designed. But the service is subpar. There are no table signs hanging on the ordering terminals so that the staff does not have to serve at the tables. When we ordered at the table via cell phone and stated the table number, instead of being served, our table number was actually shouted throughout the entire store. Without words.

Absolute rubbish shop, ordered food first of all directly at the terminal broken order can be made again directly again new burger royal smoky is just a petty with bread got wrong sauces and wrong drink no straw although the drink tastes in the bottom drawer absolutely unfriendly staff it can't be the man Ordered here for expensive money and the people are too stupid to put a burger together properly. Absolutely not recommended to go here, then pay twice as much and eat properly

I just ordered 2 burgers and fries for my sister and waited 10 minutes until I paid the voucher, rarely seen such a disorganized operation! It felt like 20 employees who couldn't get anything done. I work in sales myself and know what I'm talking about. It's best to just pay by card, then the order will be added to the system immediately. Cash payment is probably not that popular 😕

Burger cold and poorly put together. Salad lay around the burger in the box and not on the burger All tables have a filthy floor and are very dirty and all the clearing carts are closed due to overcrowding

I can't recommend this MC, the fries are always cold and soft, like someone fried them beforehand and then just served cold sandwiches. The staff looks like they are working towards punishment. I love Mc-Fries, but unfortunately they are terrible here.

It got very expensive at MC Donald's in Waldbröl

Endlich mal wieder ein mc wo ordentlich gearbeitet wird. Essen war schneller fertig wie ich bestellen konnte das das Lokal propen voll. Und sogar vollständig.. Danke für den guten Service

Das Essen wird immer teurer, die Burger gefühlt immer kleiner. Der Service verschlechtert sich leider auch. Etwas mehr Freundlichkeit würde nicht schaden. Am schlimmsten finde ich die Sauberkeit der Tische. Man muss schon einen suchen, der nicht total verdreckt ist.

Mc Crispy nur noch vor 22uhr is fatal. Bitte mehr Pappsteller von künstlern!

Gutes Essen!. Aber bitte lässt das mit den Gurken auf den Cheeseburgern :)

Tische immer schmutzig. Sollte man öfter feucht abwischen. Toiletten stinken manchmal. Kein Desinfektionsmittel an den Bestellautomaten

Die Bedienung redet mit der Kollegin über Kunden und hat das Mikrofon dabei auf. Am Drive in hörte man alles mit. Dafür durfte ich länger mit offener Scheibe bei Sauwetter warten als nötig. Die Chicken Nuggets waren hart und furztrocken. Irgendetwas fehlt immer in der Bestellung.

Leider musste die Freundlichkeit manchmal etwas zu wünschen übrig. Wir waren schon mehrfach hier. Also keine Momentaufnahme. Auch der Service ist teilweise ausbaufähig.

Slightly understaffed and therefore longer wait time

Es war kalt und zugig. Viele haben ihre jacken anbehalten. Die Sauberkeit ließ auch zu wünschen übrig. Auf der herren Toilette war keine seife. Am bestell point fehlte die bonrolle. Essen war okay.

Bin nicht die Richtige für eine positiver Bewertung, da das nicht meine Lokalitäten sind. Ist was für jüngere Leute, bin zu alt für so etwas.

Sehr freundliche Verkäuferinnen

Überfordertes Personal...Bestellung reklamiert da falsch und sachen fehlten..

Ich sag nur eins..... Sehr lange Wartezeit.....

Naja mc Donalds halt. Die Mitarbeiter sind echt nett und oft schlecht verständlich. Es ist halt nicht wirklich viel cooles für Kinder dort. Aber alles in allem halt einfach mc Donalds Qualität 😁

War seit Jahren mal wieder da und dann hatten die nichtmal meinen lieblingsburger Big Tasty war ausverkauft 🙄

Na ja es geht so ,bin nicht so der Fan von McD.

Ich habe wirklich gute Erfahrungen gemacht. Essen ist besser als in anderen Filialen, besonders die Nuggets. Kann ich weiter empfehlen.

Hamburger sind kleiner geworden. Ein Minus welches weh tut. 🤷‍♂️🤷‍♂️

Habe sehr lange gewartet bis ich mal drangenommen wurde obwohl ich in der Reihe der einzigste war

An sich ganz ok jedoch kenne ich das von andren McDonalds das wenn ich drinnen esse dann bekomme ich eine nummer und das esen wird an Tisch gebracht hier leider nicht

Mäckes halt, alles wie immer. Wär ja auch komisch wenn's anders wäre.

Wir haben zum Mitnehmen bestellt und zu Hause bemerkt, dass der Big Mäc fehlte. Ärgerlich und teuer.....seht nach, ob alles in der Tüte ist☝️

Diese Filiale ist bei der Jugend sehr beliebt (vor allem am WE), dementsprechend kommt die Service Kraft nicht mit putzen hinterher.. Das Essen haut einen nicht unbedingt vom Hocker, aber es schmeckt (die Pommes werden knusprig fritiert) Stromquellen & Ladebuchsen vorhanden.

Naja, der McDonalds in Waldbröl halt.

Lange warte Zeit gehabt der Rest typisch McDonald's

Wie viele andere McDonalds Läden.

Wie immer. Wie jeder andere McDonald's. Esse selten vor Ort. Nehme immer mit. Abgesehen davon, dass die mal 2 Tage am Stück keine Strohhalme hatten und die Mitarbeiterin unfreundlich war, ist alles in den letzten Jahren reibungslos gewesen.

So ein freundliches Personal. Sorry wenn ich dass so sage, aber im Vergleich zu MC Donalds in Gummersbach sind die so lieb und nett und man bekommt sogar ein danke und guten morgen/guten Tag. Im Drive und drinnen sind die Bestellungen zügig fertig und wir müssen so gut wie nie warten und fehlen tut auch nie was.

Im großen und ganzen gut, aber der Preis für den vorzeige Bürger Big Mac ist immens hoch. Im Hochbetrieb lässt sogar der Service extrem nach, sodass wir für eine Bestellung 40 Minuten warten mussten. Da herrscht Nachholbedarf.

An den meisten Bahnhöfen ist der McDonald's sauberer