Kentucky Fried Chicken in Lübeck

Simply awful. The service, and especially the argumentative staff, are unacceptable. I've rarely seen such rude employees. When will the head office finally check up on this?

The place was great otherwise, but today it was a disaster. The cheese sauce cost €2.49, but it only covered the bottom of the plate. Something was missing from the food after some arguing. We finally got it, but it was a complete catastrophe! You're better off going somewhere else!

I've been standing in the restaurant for over half an hour and nothing is moving forward. Customers are complaining about the wrong food and that it's cold. After waiting 40 minutes, I finally received my food in a bag, even though I ordered it to eat in. The staff doesn't seem to be properly trained, as they appeared overwhelmed with just a few customers.

I got ripped off. I ordered a milkshake and they didn't have it. What do I get instead? A cookie and a cup.

Thank you great I will come again

the most miserable place I have ever been in my life. The bathroom is an indescribable mess. Bacteria everywhere no soap hot water. the food is a scam. I ordered a box for 2 people for 14 euros, please notice in the picture what I received. a scam!!!

There were three of us today. We ordered two burger meals and one kids' meal, each with a drink – one of which included an extra charge for a milkshake, but after paying, we discovered they were out of them. The four chicken pieces in the kids' meal were two regular-sized and two mini-sized. They were all in the same cardboard tray as the two crispy toppings from the burger meal – which weren't even close to crispy, but rather soggy and tasted like old grease. One of the burgers consisted of a dried-out top patty and half a piece of chicken. Okay, the burgers aren't particularly large. But then not even half the meat? The fries were soggy, shiny with moisture, and some weren't even cooked through. I complained about the fries, and they immediately "fixed" them – but it was the same result. A complete disappointment. So far, one person has had their food sent back twice. It's unbelievable this place is still open.

First of all, we had a really hard time understanding the employee at the drive-thru. On top of that, the employee then tried to confiscate our empty bottles!!! They were in the car, and he craned his neck to look inside and asked, "Is that can empty?" We replied, "Yes, why?" Then he said, "Give it here, give it here." Confused, we handed him the can, thinking maybe it would be deducted from the final price. But no. We still don't know why he confiscated them, haha. Then, all of a sudden, a creepy guy was at our window in the parking lot, knocking and demanding money 😭

Great place, great facilities, terrible food – probably the worst KFC I know. Nothing has changed in the last three years. Thanks for wasting my money. I'll send you the bill for the toilet bowl.

Mega ...there is nothing more to say

I was hungry, so I stopped there. The order process on the screen was confusing and confusing. There were only two employees, and they were very stressed. My food was ready. My bacon and cheese fries were lukewarm, and there was no sign of any cheese. My burger was missing bacon and cheese. Very disappointing. Then there were the tables, which were still dirty and hadn't been cleaned—not a good sign for KFC.

Unfortunately, the food was a complete disappointment! The fries were soft and the burger was bland and dry. The chicken itself was also only averagely tasty. Sorry, there are better KFCs.

The new fries at KFC are catastrophic

It started at the drive-thru when, despite repeatedly listing the things we wanted, everything was misunderstood. (Cheese Bacon Burger in the menu, Double Cheese Burger in the menu, and one Cheese Bite). When we got to the payment window, we were surprised by the price (€20). It turned out that we only got one menu. My boyfriend complained, of course, and asked what about the other menu. The lady looked at him in shock and knew nothing about a second menu. So we paid again. We asked her for the receipt several times, but our request was always ignored. After we were given the second menu, we only had half a Fanta, and an employee handed us the bag without a word. When we got home, we realized that we had actually ordered Cheese Bites or Filet Bites. The entire meal was lukewarm, and some of it was completely poorly topped. We understand that mistakes can happen; we're not all machines, but we could certainly show more empathy and friendliness. For me, this was the last visit, because I haven't experienced anything so unprofessional in a long time.

I never knew KFC could make such bad food. First, it took about a quarter of an hour to cook. The employee in charge disappeared to talk to his colleagues. This was evident in the temperature and quality of the food. The fries were almost cold and extremely soggy; despite the cheese sauce and bacon, there was no flavor. The burger was prepared rather carelessly, and the employee in charge dropped everything onto the tray without enthusiasm. The coleslaw was so cold it gave you brain freeze. KFC, this visit was truly awful!

Ordered food from Lieferando, nothing arrived, but it shows that it was delivered. Unreachable by phone, never again KFC, thanks for nothing.

Waiting at least 60 minutes for three things. The staff really can't do much. It's a disgrace.

The place was dirty and poorly organized. The food was cold. I won't eat there again.

We ordered food for just under €60, and even though we got what we ordered, it was a joke... We waited 1.5 hours for the food, the fries were cold and soggy, the burger wasn't even half-topped and then only with ketchup, and the 6 fillet nuggets... well, look at the picture. Even that little bit of stuffing could be considered a whole nugget... The only thing that was really okay were the hot wings. They were just as you'd imagine. But for the price, we definitely expected more, and it was the last time we ordered or ate there. You could spend that money somewhere much tastier...

Simply an unfriendly store! I've ordered twice already, and neither of them received what I actually ordered. The promised delivery time was missed, and the phone number listed online doesn't work. Never again!!! You pay extra and only get half the price, and you can't even reach customer service by phone. It's a shame, I'm extremely disappointed.

I don't know if it was just a trend or if the hype around KFC is over, but I have to say: It's not worth it! At the KFC in Lübeck where I was, it was practically dead, nothing really going on, only 2 or 3 employees in the kitchen and behind the counter, and they seemed a bit down. A lot of confusion with orders, and some things were brought out "afterward" or upon request. The door to the outside (even though it was a nice day today) was locked, so you could only eat inside. The food itself, unfortunately, was just "meh"! The chicken itself was good. Juicy. And tasty, too, the fries. Well, they were well-seasoned and you could call them fries, not like at McDonald's. The burger I had was also okay; it was only room temperature, but the flavor was okay. All in all, it felt like it had been prepared an hour ago and kept warm, even though it was freshly made. Still, I'll be honest, for just under €16 for a "Bucket for One XL," it seemed very, very cheap. My conclusion for everyone: You can do it when you're out and about with your wife, kids, and family. But if you really want to eat something good, there are better restaurants nearby, or even better... shop for €16 and cook it yourself. You can also do it with kids and family.

Long wait, unfriendly and moody staff, order was simply deleted after 20 minutes! After asking and irritated staff, the order was served. Burgers were cold! Overall, not a pleasant experience! I've had much better experiences at other KFCs!

Super tasty burgers at a reasonable price

Very loud and, compared to McDonald's and Burger King, the food was poor. Our self-service order was forgotten twice.

Waited 40 minutes for the food! The entire store was packed (on September 14, 2025 at 7 p.m.) and only one employee was on site. She handled all the orders single-handedly as quickly as she could, answered customer questions calmly, and kept her cool. KFC should be ashamed of your staffing so poorly that she had to stand there alone. The employee who was working at that time deserves a promotion. I've rarely seen so much hard work and calm from someone who had to manage a full store on her own. 5 stars go to her alone.

I waited 45 minutes for my food. Unfortunately, it was a complete disaster, and it's not uncommon to have to wait that long. How about some staff?

A total disaster, the shop and restrooms were dirty... The food took 30 minutes!!!!!...The staff were completely overwhelmed...unbelievable.

I stood at the drive-thru for over 30 minutes. That's not fast food anymore, but more like last-minute food. Never again.

Tables and shop very dirty, staff quite slow and prices not exactly cheap.

Good workers take good care of the customer

Fast food with a 30-minute wait in an empty restaurant, no structure or organization recognizable - sorry, this urgently needs improvement

They usually have many short items in menu’s. The most common that the chicken is flooded oil,….

No absolutely not the food is cold and the service is miserable

The food is known to be delicious, but unfortunately, it seems as if the hygiene measures aren't being followed. The employees seem to shake hands with their friends in the shop and then go off to prepare the burgers without disinfection or anything else. The atmosphere seems very cold and lifeless, and the employees seem overwhelmed.

Yes, my black colleague was there and he said it wasn't that bad, so I can't recommend it to anyone.

I ordered the Super Deal Budget twice today at the drive-thru counter. When I got home, I noticed that two bags of fries were missing. Unfortunately, this exact thing has happened to me before. It was stupid of me not to check the contents of the bag right away. It won't happen again.

You are nice and your food tastes good.

Very nice employees, eat there, best shop in Lübeck!!

Always clean. Friendly and helpful service. Only the fries could be a bit crispier.

Very tasty but also very expensive!

That was the last time! The food was okay, but you were ignored for 15 minutes at the counter. Then, no hello, just a cheeky "here you go." The tables, seats, drinks station, toilets, and outside area were completely dirty and filthy...completely understaffed and overwhelmed.

Perfect for shopping or exercising while you wait. Waiting times of 20-30 minutes are not uncommon. Not fast food in the true sense of the word.

I went to KFC for the first time in a long time. I didn't realize you had to wait almost half an hour for fries. 😡😡😡😡😡. I ate everything and waited for the fries. When I asked, the answer was: "We're working on it." Respect 👍 🤣The burgers are very dry. The taste was not good at all. A shame... I'll never go to KFC again.

I ordered the large box of chicken and when I got home I noticed that they didn't have any fries on the side and that for a price of just under 31 euros what a rip-off shop and the lohmühle

The chicken pieces were solid—exactly what you'd expect from KFC. The burger wasn't a standout, but let's be honest: There are better places for burgers. What was absolutely terrible, however, was the toilet. The urinal was overflowing, and the entire area seemed neglected. An unpleasant smell and visible dirt made the visit a bit of an adventure—unfortunately, not in a good way. Hygiene needs to be taken more seriously here. Conclusion: Okay for chicken, but next time, I'd better use the restroom somewhere else first.

Second time I've been there, and the second time I waited so long (as the only car) at the drive-thru that I had to leave... I thought KFC was fast food? Waiting 20 minutes without a line before my order is even taken isn't it :| I really, really want to go to this KFC, but somehow they don't seem to want me there.

The service is a bit slow, spoon for mashed potatoes is forgotten, the service at the drive in is getting worse

Very inexpensive, you get top food for the price

Kentucky, just as you know it. Friendly service...

Classic KFC, everything is delicious 🧡

Food doesn't taste good but staff are still nice

Very friendly staff and clean facilities.

Here is the cool beautiful and cool the friendly workers

Good employees nice and friendly definitely a salary increase the width workers is very good

Good staff very friendly good food very worthwhile the best employee is abdul

Abdul best employee he was fast the food tasted great

Nice restaurant with good service! Charging station opposite the restaurant so very convenient!

As always, and in all the branches I know: great. And everywhere: very small tables.

Very unfriendly and incompetent employee, cannot deal with complaints, becomes grumpy, tables not clean, crumbs and grease stains everywhere, employee is not interested, table is not wiped, today the music is much too loud. Sign outside that card payments do not work. Then to the machine. Back again. Card payments work. Money wasted on withdrawing money from a different bank. The employee does not care either. We sat there for more than 15 minutes and did not even get our drinks. The only thing the employee could think of to say grumpily is: What do you want from me, money back. I said I expected customer-oriented behavior, that my daughter would be happy to come back. Nothing came, only the food eventually. Then there was a mix-up: the chili cheese and the Chrispy cheese had been swapped in the packaging.

I always liked coming here before but after what happened today I'm never going there again. I got the wrong burger and it had bacon on it.

A truly great restaurant! The food was fresh, delicious, and beautifully presented—you can tell the quality is evident here. I was particularly impressed by the cleanliness: both the dining room and the restrooms were immaculately maintained. You immediately feel at home. The service was friendly and attentive. I'd love to come back! 😊😊😊😊

I recently ate at a KFC restaurant in Lübeck and was absolutely thrilled! The food not only tasted excellent, but was also beautifully presented and freshly prepared. I was particularly impressed by the cleanliness of the entire restaurant – everything was very well-maintained, from the dining area to the restrooms. The service was also friendly and attentive. An all-around great experience – I'll definitely be back on my next visit to Lübeck!

The food was too good and the staffs are friendly.I will visit again.

Absolute disaster. All the tables were incredibly dirty, everything was sticky, and there were fries all over the floor. Even when asked, the tables weren't cleaned. If the customer service area looks like this, I don't want to see the kitchen. The health department will be informed.

Always too few employees, therefore always longer waiting times

takes forever and I never got the cookie I ordered

A really dirty place. The floors are wet everywhere, I have no idea why. We got here early at 11:30 a.m. and the toilets were unbelievably dirty, the fittings disgusting, as if they hadn't been cleaned in months. The food was cold, the burgers were a joke, a strip of meat, the rest just bread with lots of sauce to make the bread go down 🤣 unbelievable.

The wait hasn't progressed at all (still waiting) and there are only 2 employees and there are around 30 people waiting

Too few staff, staff without experience, waiting time of over 1 hour, food almost cold

I'm from New Zealand and have not tried KFC overseas before and I was pleasantly surprised. The restaurant was huge with alot of room. Super clean unlike New Zealand and the staff were really polite. We had the Korean chicken burgers which were tasty but the Korean wings were so tasty and crispy we had to go back for more. The kids had the nuggets meal and to our suprise the chicken was unprocessed and easy to eat for Mr 4 and Ms 2. Overall best fast food we have had in our year here in Germany

Got my first KFC salad with nokets, it was good. Husband got a burger, it was also nice.

I would like to rate it, but they were closed despite regular opening hours...

Ordered on-site via computer, and it was quickly packed and ready to go (it wasn't busy, either). Nice people and friendly service.

So, I ate at KFC in Lübeck for the first time. And I was taken aback by how dirty and shabby the atmosphere was. There are eaten bones on the floor. It's so dirty, dusty, and smelly! Sorry, once, but definitely never again! The public order office has been informed!

Nice branch. The employees have always been very friendly and accommodating!

Never again KFC, anywhere! Expired coleslaw, preparation, and taste simply awful. You can spend your money elsewhere.

Sitting on the toilet with diarrhea after today's visit. Thanks for that.

Great shop, nice people, food was very good 👍

Tried it for the first time and was extremely disappointed. The floor is sticky, dirt is piled up on the floor and the leftovers from the previous guests are still on the table. Food took forever.

Ordered a double zinger. Get an ice-cold one completely covered in sauce on the outside. After I asked for a warm one, 3 minutes later I got a completely different burger with just one patty, cold of course. Service very unfriendly and disinterested. Just don't go

Food is just KFC Staff is nice Things can definitely go faster in drive! Even if you're alone in the drive

The service and organization was really bad. I had the feeling that no one really knew what to do. The food was even better for it

Modern and clean KFC with friendly staff. It's a shame that the food isn't freshly prepared, but comes from a warming station - you can taste it. The fries in particular were almost inedible after 1-2 minutes. Otherwise very tasty and lots of potential. I would rather wait 2-3 minutes longer and get freshly prepared hot food. There is potential that should now be leveraged and not wasted.

Food was very tasty and the staff was friendly. Edit: it was there again. Food wasn't hot, we had to wait a long time in the drive and the food seemed sticky. Too bad.

What a mess. Expensive and just bad...

Wow, great service!!! Initially ordered through Wolt, after almost 2.5 hours there was still no order, we had a discussion with support that cancellation was supposedly no longer possible, etc., which is total nonsense. We were constantly being held up, the order hadn't been prepared yet, we didn't know why, etc. After we canceled it, we went there ourselves and ordered on the spot and immediately asked whether the order had been placed here via Wolt and heard the right reasons - yes, the order was placed and was already finished and ready for delivery a long time ago, but the delivery person apparently didn't want to do his work, bullied him and even got violent, which is why the police were there was. We also reported to them that we were the orderers and that we canceled the order and delivery is no longer necessary. End of story - my €30 menu wasn't charged and I got double the portion! And that even though they weren't even to blame for the delay. Great customer service!!! Gladly again! ❤️

I was craving for fried chicken, guess what place perfect them!

No proper speech at the counter, conversations were only conducted in 3 word sentences. The music was deafeningly loud and a kind of anti-social gangster rap. You can hardly understand the numbers being called, let alone want to eat because of the noise. Once and never again.

Absolute service desert. Food ordered for 6 p.m. is not delivered. At 6:45 p.m. I have to make my way to the restaurant because the phone only goes to voicemail. When I got there I was treated very unfriendly (among other things, I was addressed as brother) and there was not a bit of understanding from the staff. So I go home empty-handed, but at least I have the assurance that my food will be delivered straight away. FUN FACT: It's now approaching 7:30 p.m. and my food is still not here. KFC saw me for the last time today and I've already written an email to the head office! Addendum: The food came shortly after half past six and to be fair - the food was warm and tasted good. BUT: A dip had burst and the entire contents of the bag were smeared... the fact that half (!) of the burgers were delivered incorrectly didn't really matter at that point.

Ordered something from the Drive Inn today. 1. There shouldn't be a dip with the menu that includes different chicken parts....!!???? Why? 2. the fries were completely over salted! And the chicken parts were totally over-seasoned and almost charred! There was also a part where you didn't know whether it should be a whole half chicken. For over 20 euros, it's a disgrace! We won't be ordering anything there anymore!!

Actually, 1 star is even too much! I go home after a long hard day at work and order food there! The fries were cold and soggy! The burger was mashed and cold! The chicken was ice cold! You don't pay outrageously for something like that...

I bought 3 piece and some wings yesterday. The meat was very dry.Are you guys serving meat that stayed overnight or what. Im so disappointed. One of the guys who was dinning in also had to change because it was so dry. Very disappointed

This place is simply a complete disaster... We were there yesterday and ordered takeaway. We were the only people in the place, yet the food was cold, and the seemingly incompetent employee forgot to pack a side dish. I called 12 times afterward, but no one answered the phone... NEVER AGAIN from this place!!!

Basically tasty, but if the pieces are kept warm for too long, the quality quickly deteriorates Then it just doesn't taste good anymore.

Unfortunately, I experienced unsatisfactory order quality. The tortilla was poorly prepared, which caused it to stick to the wrapper and unfold while being eaten. The fries, however, contained an excessive amount of salt, which significantly affected the taste of the dish. Significant improvements are needed in the preparation and packaging process.

There are always no chili cheese fries for weeks. Then they are completely overwhelmed when there are two people standing in line and then it takes forever. I've been there often because I like to eat there, but now I prefer to stay with the competition because I've made the trip there three times in a row in a row. Too bad

I got stale chicken pieces where the breading was already completely soggy and soggy, disgusting.

Unfortunately the food doesn't taste good

Definitely avoid this KFC. 40 € for half-warm, completely bad food. If you can call it that then. We will never, never, ever enter this store again.

1 star is already too much...we don't have half of it on the menu...I just wanted a small portion...not possible...now I'm going to MC Donald...at least I can get something there...