Kentucky Fried Chicken in Lübeck

Let's start with the positive, because unfortunately there isn't much to report about it. What was definitely positive was that the ordering terminal worked perfectly. It was also nice that it was decorated for Christmas. The men's toilet seemed quite clean at first glance, although I suspect that this was only a very superficial look, because... The floor was extremely greasy everywhere, but especially in the toilet, which made it very slippery and therefore dangerous. After going to the toilet or washing my hands, I used the hand dryer, which smelled extremely bad. Even my hands still smelled of the smelly air afterwards. I was lucky enough to see an employee cleaning one or half a table. Although I'm not sure if that's really luck. Because not only did the second half of the table probably not deserve to be cleaned, the same cloth was also used for the table and benches. Of course, this cloth wasn't rinsed out in between, let alone changed. Now you might of course think “great, then I’ll get leftover food on my clothes”. But in this case there was no risk because the employee first wiped the bench and then half the table... Let's get to food. I had menu 1 which included a burger, fries with mayo and a drink. It was good that the Pepsi was cool but not too cold and there were no annoying pieces of ice. The salad dressing from Heinz was also ok. However, the fries were clearly too soft (but we'll tick this off as a matter of taste in favor of the store) and, above all, not fully fried. Some of the sticks were still raw! They were ok when salted. The burger.... Yes, what can I say about the burger? Since I don't really know much about KFC, I thought I'd get the burger according to the original recipe, because it's kind of like the flagship dish. I felt the meat was reasonably fresh and I liked one of the sauces, so I had a positive impression after the first bite. Unfortunately only the first... Because on the second bite the next sauce came, which drowned out the first so much and simply didn't taste good, so unfortunately the rest of the burger only tasted like it. Unfortunately, “rest of the burger” is a very exaggerated statement, as the meat was simply too small compared to the bun. Conclusion: Once and never again. I had this thought 20 years ago in another branch. Unfortunately, the impression has not improved to this day

Disorganized and very very slow. It's not possible to grab a small burger in your hand. I had to wait a full 20 minutes for a single burger.

I ordered a Bucket and a Twister while driving in and saw at home that the Twister for 7 euros wasn't there. I called and no one picked up. Never again!

KFC, the name sounded so nice, but what came was really not mine. The fries were cold and uncooked, a feast? No, I didn't hope for that. The sauces were missing from the burgers the hope of taste was long gone. The supplier? Rude and cold, and the waiting? It felt like it took forever. Finger lickin' good? No, thank you, not here, KFC, you deliver disappointment instead of greed. This was my last attempt, that's for sure, Because with you even fast food is a bad test!

Apparently it is completely absurd for them that people go there twice, let alone that someone likes to eat there. You only have a voucher for €10 in stock. The statement was: “The boss has to order it, it takes two weeks.” Well, you can't make money that way...

Always here after or before VfB games💚🤍

Unsalted fries, bone-dry chicken pieces and a toilet that smells strongly of a baboon cage. Coleslaw and burgers were enjoyable.

KFC has become a complete disaster, no longer what it used to be, food cold and expensive

We really enjoy eating here, it's delicious, everyone is friendly, but we find the prices for "fast food" really exorbitantly expensive these days, €64 for four people for 10 nuggets, 3 normal burger menus and a small milkshake... We'll just do this do it on special occasions

The quality does not correspond to the prices. E.g. Warm Cola Syrup.

Every time there are some problems, it’s not possible to pay by card, there’s a very long wait, we waited 30-40 minutes for the order

The food was tasty and the order was ready quickly

Unfortunately no more spicy chicken pieces

Delicious & fresh. Crispy fries. Only the drinks could have been cooler. 2 out of 4 order machines out of service.

Everything is the same breading and it tastes the same. Price performance is no longer consistent

Drinks were warm, fries were ice cold. Left €57 in the store. There were three of us there. Never again!

Food was just slapped together, almost cold and unsightly! The fries were totally limp and didn't taste like anything. Drinks were lukewarm.

I ordered online for the drive-in when I got there, there was a technical defect so I had to order inside -> ordered inside -> waited for ages -> asked (I was forgotten) -> keep waiting -> got the wrong order -> keep waiting -> after 45 min finally got my food

Very disappointed with my visit to KFC yesterday. The food was far from what I expected: the chicken, although hot, was dry and oily, and the burger felt like it was yesterday's news. The overall quality just wasn't good. For the price I expected much more. Also, I ordered a coke and received a warm coke because the machine was apparently broken. When I asked why there was no ice cream or cold cola or why there was no sign of it, I was offered a cold milkshake. I really hope KFC improves the quality because unfortunately this was not a good experience, EVER AGAIN!

Jooo once and never again! I ordered through Wolt for over €30 and got a small shitty burger, two pieces of chicken and some small fries.

Tried KFC for the first time today. Once and never again. Order via app. Despite this, it took a good 10 minutes at the drive-in counter until the order was put together. You had the feeling that the gentlemen didn't really know what they were doing... the Pepsi was no longer carbonated... "Crispy" is a joke... everything was mushy, regardless of whether it was Cryspy Bürger, Crispys or Hotwings. .. and the fries were cold, unseasoned and sticky. Once and never again...

The burgers and bits we ordered weren't really warm. You can pour your own drinks, but they weren't cold and the carbonation seemed to be empty. But it was clean and tidy

attentive staff, everything OK.

Went here just before 10pm on a Saturday evening. The place was almost empty, there were only 7-8 customers. Nevertheless, we had a problem finding a table for two people because ALL the free tables were dirty with leftover food, greasy and sticky. There were also trays with the leftovers on many tables, or the leftover packaging was lying loose on the tables, under them and around them. Finally we had to clean and wipe a table ourselves in order to be able to sit at all. It wasn't until around 11 p.m. that an employee came, just cleaned two neighboring tables and disappeared again.

You can do it, but I wouldn't eat inside the KFC again. The three of us stand at the checkout (it wasn't busy at the moment) and twiddle our thumbs. At least someone would have the tables can deviate. Very dirty. But food was okay.

Wasn't there for over 10 years and received great advice

Typical KFC, little good to say.

The robot alone was a reason to come here 😄The food was typical KFC and the service was very nice. 👍🏻

KFC gets a chance once a year. Unfortunately, it's always bad. It's difficult to understand employees, counting doesn't work either (instead of 6 pieces only 4 in the bag) unfriendly, unmotivated. Coke without carbonation, fries almost raw. Too expensive for that. There won't be another time!

Well...where's the best place to start? I was at a KFC in Hanover 11 years ago.. had a trauma afterwards and swore I would never eat in a KFC again.. thought to myself now 11 years later I can try it somewhere else.. every store will probably be different. Well, the store itself was very clean. The toilets, however, were a disaster. Broken sinks and an unpleasant smell. The waiting time was quick, but the food was cold.. the fries were okay, as was the corn on the cob.. the rest was inedible and I felt sick after just 1-2 bites.. the pickle tasted like someone had wiped the kitchen with it 😖 the Pepsi It wasn't cold and tasted like it came from a bottle from which the carbon dioxide had been shaken out and then left in the sun for 3 days. I feel really sick and I got diarrhea less than half an hour later 😅 Staff was well looked after but very unmotivated.

The store was empty, but orders still took forever. So it took a really long time and there were no large orders. The "motivated" employees chased us away from our seats because "they were already cleaning there" and we should sit somewhere else. There were no milkshakes because the machine was broken. Ok... No problem at first, it happens. However, we were given two cookies as a replacement, shortly before the end of the best before date. You probably wanted to get rid of them quickly anyway. The whole thing was below the value of the goods. The cookies were also given to random people so I didn't get anything at first. With my payment receipt and asking where my shake was, I was told that he had given my cookies to someone and that I should get them from them. I have never experienced anything so cheeky as a customer! The employee is not at all able to have customer contact and generally seems very dubious. Unfortunately, I only saw later that the cookies were worth 0.5 milkshakes. With all the frustration, I first ran over to the King... Conclusion: I will definitely not go there again. I've never experienced anything so cheeky with some of the cheaper competitors!

For a fast food restaurant it's ok

I don't know where to start...let's start in the order of evaluation: Food: We had the voucher 300dr Ordered €23.99 -2x Zinger Burgers -4 Cispies -4 Hot Wings -2x large fries -2x drinks (Pepsi) 0.5L The burgers tasted just like a long chicken from Burger King, neither good nor bad. The hot wings looked like they already had a digestive system and you can't call these unsalted, flavorless frozen potatoes fries. So when it comes to drinks, we would have been better served with a Freeway Cola from Lidl next door. No carbonation, lukewarm and no taste. I ended up throwing away the Pepsi. I liked the Indian accent a bit during the service, hence 2 stars. Unfortunately I can't say much about the ambience since we only use the drive-in. We noticed that there were no customers there and now we know why :)

Yesterday we made a quick stop at this KFC with the family because we wanted to go quickly. In the end it was a 50 minute wait!!!! after ordering on the display, no indication that it would take longer or even an apology and a few completely overwhelmed employees. The result: good chicken, but extremely limp fries. This store is anything but running smoothly and the owner doesn't give a shit about the customers. Not to mention the overpriced price level. This borders on fraud because it is so far from the customer promise.

Fries were cold and soft Burger was too spicy

“It’s okay” really hits the mark here. All other fast food chains have free WiFi, KFC doesn't. Toilets were really nice and clean. I thought the coleslaw was chilled almost a little too well, it seemed like it had just been taken from the frozen food and there was no dip for the chicken pieces, which irritated me. I imagine it was different, but I could be wrong. All in all it's "okay" but there's a reason why it's packed at BK and MCD and not here.

Tasty, fresh, fast, friendly, not cheap but worth the price. Good KFC!

In terms of taste, KFC is at the top, unfortunately also in terms of price, but in this case it's worth it. Unfortunately, when I was here there was only 1 employee at the checkout for a good 10 people waiting. He collected the money as well as compiled and issued the orders. In my opinion, hopelessly underrated. Only one employee seemed to be working in the kitchen at the back. It was very chaotic and involved an excessively long waiting time. I hope that's not always the case.

Burger and wrap were good. You couldn't eat the chicken pieces. Hardly any breading and not cooked through

KFC is just not my thing, hence the rating. But it shouldn't stop others from forming their own opinions.

After we have been very disappointed many times in the past, we now have to give praise! The last few times the food was as it should be and the service was really very friendly (Ronny). The whole restaurant seems like it has been changed. In any case, we will come back more often!!!

The quality varies constantly. Sometimes it tastes delicious, then again it's inedible. Difficult to recognize when it is what. Cleanliness in the restaurant has improved significantly.

I ordered the food online, waited 80 minutes and got nothing. In the meantime, all the other restaurants also closed. never again.

Really cool, this store has improved tremendously over the last 5 years

Fingerlicking good like every other KFC

I haven't eaten there for a long time because it wasn't good back then. This time I wanted to try it again. Fries almost undercooked and almost undercooked. Nuggets very good, wrap also good. We still had to get a lot of extras on our receipt. I will avoid this fast food restaurant again.

Constantly incorrect or missing orders, but the food is really tasty.

Everything was fine, nice human employees.

The food was delicious, the staff was super nice, the restaurant was very clean. Children also received a Capri Sun gift. This is how service goes, many thanks to the team ✌️

The fries tasted like chicken. There were no carbonated drinks available, only fruit juice (!). The stairs to go to the bathroom are very dangerous, greasy with oil and extremely slippery.

Decent food, music to loud, Unfriendly personal!

Well, in my opinion it is inedible in my opinion but others can eat it

Unfortunately it wasn't tasty at all, something was different. You're really in the mood for two things and of all things, both of them don't exist. No shake and no sweet and sour sauce.

Very tasty burgers. Music was cool.

The worst KFC I've ever been to. Eig Mekke's cliché ice cream machine was defective, the first time there it felt like there were no ingredients for anything. The employees seem listless. There are no right answers to questions or you have to pull them out of your mouth. There are no children's toys, I pay for them, but you don't get anything. You also have to wait a long time to eat, I'm not used to anything from KFC. At 2 out of 2 try cruel there. Never again.

Very clean and we received friendly service. The food came very quickly and was so fresh that it was almost too hot to eat.

the nicest employees I had met in a long time.

some if you may ask why i’ve rated this restaurant as bad as i did. matter of fact i would even rate it worse if i could, however i’ll make the effort to explain my opinion for everyone to follow. first of all, the service was horrible, the worker who i was paying at, couldn’t even do his own job, he asked his partner almost 10 times how to operate a cash register and couldn’t do it on his own anyway, second the “manager” was extremely rude and wouldn’t tell his customers nicely that they’re supposed to get their food temselves, and last and most important part of my opinion was the food itself, it was dry and just disgusting. i ordered mashed potatoes and hot wings, and the quality has decreased drastically. i’ve literally never eaten such disgusting and bland food in my life. i’m sorry, but i’m never eating there ever again. hope y’all don’t make the same mistake.

Quick and well prepared by friendly staff

I ordered something, I waited for 40 minutes, unfortunately I asked you a few times. Employees were so disrespectful. Unfortunately, I think it's a real shame..

Unqualified personnel. Instead of small Cola, large ones were taken away. Milkshake also just taken off. After asking twice, they said there would be no milkshake today because the machine was supposedly broken. We then got the money back. In the women's toilet only the children's faucet worked, but the sink was clogged and the faucet was also very difficult to close. You couldn't use the normal tap, the control element was missing. You couldn't understand the young lady ordering the things either, or rather she didn't understand us. Never again KFC in Lohnühle.

Staff super friendly and approachable. Ordering from the machine without any problems. Food ready quickly. Tasted very tasty and fresher than similar restaurants.

Employee shortage Enormous waiting time The employees are completely overwhelmed, they forgot the tomatoes 🍅 in my burger twice, and I didn't order apple spritzer either. The toilet was very dirty

Tables, chairs, benches are all smeared with oil, there are crumbs from previous guests on the tables and floor everywhere, dirt smeared everywhere, massive dirt residue in every corner. Food is not freshly prepared, just kept warm. Quality poor. Sanitary areas dirty and dirty.

The burgers were cold, the fries were undercooked. 👎

Haven't been there in forever. At that time I didn't like the quality of the meat. Now everything is great.very good selection.great service. Ordering via machine is great.

I felt very sick after eating the food in the restaurant. The food is kept warm. The fries were already curling after 2 minutes. The whole restaurant is covered in grease. Every seat shines with grease. The ladies' room stinks. The large sink does not have a working button. The children's sink is constantly running water. After the visit, I was able to change my child's clothes in the car in front of the restaurant before we could get in the car.

Stale chicken. Out of service ordering kiosks. Most importantly, seemingly way too few staff.

We usually love KFC, but this place the fries could have used 1 min longer in preparation and so could our chicken.

Good food, clean and tidy. Funny with a serving fine 😊

The service is very poor and when I told him I wanted spicy chicken he laughed like I was telling a joke.

Were eating there for the first time. Food was very tasty. Very nice guys behind the counter.

After renovation, the store is finally no longer disgusting. Unfortunately, the quality of the staff and the food has not developed further. Unfriendly service staff, the buns from the burgers are toasted incorrectly & the food is carelessly prepared. All in all, not a recommendation! I'd rather go a few meters further to the competition!

Dirty shop, very bad food that just tastes old and feels bad in the stomach. Employees are ok but listless. Been there several times! Always the same

The KFC was dirty and the chicken was barely crispy, the spices were good and slightly spicy but the chicken was already cold. Our food was delivered quickly.

Was super tasty. Staff was very nice despite the stress. Everything was very clean there. I've experienced it differently in Hamburg.

I went to KFC for the first time today and I'm thrilled!! It became a menu with the Double Bacon Cheese original burger and I am absolutely happy! Here you don't have the feeling of being at a fast food shop, the staff was also very friendly.

Very clean . Staff very nice Food top

Service is very lazy, food doesn't taste good and for the price it doesn't add much and half of it is forgotten or wrong

We were customers, yesterday we bought takeaway, we couldn't eat, everything was done poorly, a disaster. It would be good if they hired trained people. We won't return.

good food, clean place, friendly staff, the only problem is that the prices are high compared to the others

Everything was okay, but you can eat here

Very friendly staff, very clean, good music, tasty, good offers, cool fast food atmosphere. Unfortunately an Israel supporter and therefore no longer available to visit until further notice.

The food is of the usual good KFC quality. What makes this branch special is the courteous service (I remember Emile, among others, who was friendly to every customer during my visit and was able to give good recommendations about the products, despite the high volume of people). The atmosphere in the branch also gets 5 stars from me because it stands out positively due to the modern and always clean furnishings.

Best shop in Lübeck Really nice employees

This Kfc is in the middle range when it comes to food and surroundings, but the best thing is the service staff who look after the guests with a lot of humor and excellent service. Emile in front service combines the good qualities of an employee and can serve as a role model for everyone in the catering industry.

How can it be that dogs are not allowed to enter a restaurant? According to KFC guidelines, dogs are not allowed in the dining room. We wanted to have dinner at KFC here in Lübeck, but were loudly bleated at the door that the dog had to go out. Many thanks to the employee of the month who made sure that we preferred to spend our money in restaurants where our dog is welcome!

Wow, I just slapped a family bucket of pure chicken into it. What an experience.

If you look at it soberly, the quality is ok. At least the service doesn't blow me away. The employees at the drive-in are often very taciturn and difficult to understand, but have no motivation to change anything. Instead it just repeats itself over and over again. The food is consistently good and it's quick and easy. Beyond that, pretty average.

The food is way too overpriced and not even good, so the Burger King next door is better

The food came quickly and tasted great.

It was ok for a quick meal. Unfortunately, the chicken wasn't really crispy and went cold quickly. For the price I would have expected more. The store was clean and the floor was swept during the visit.

Yesterday we went to KFC again for a long time, the food was very good, except for the Crispy Burger, which unfortunately has too much sauce on it, so the Burger gets really soggy. Staff super nice and attentive. Tables were clean...👍

Very slow service, no one spoke english and display broke.... Food was cold.... So overall not recommended

Unfortunately disappointing. First order cold. Quantity Price Hammer. For the money at mcd or bk it would be 3 times the amount.

Forgot half the food Then when I asked, I was told that I had had all my food Which wasn't the case after all Impolite You don't get a hello and the food doesn't taste as good anymore

That was the last time you were in the city center at KFC and why even though you wanted to tie up your dog you weren't allowed to order anything to eat, the people in there were rude. You should take a thick slice of Lohmühle KFC when it comes to politeness and service

Clean, nice. The robot is absolutely brilliant 🤣

This is what you call a Crispy Chilli Chesse Burger... 2 small pieces of meat with cheese sauce between a squishy bun. Absolute impudence to deliver something like that. I don't expect it to look exactly like the advertising photo, but it definitely can't be the case that almost half of it consists of just bread with cheese sauce.

Horrible chicken, all dry, tasteless, it seems like the LP chicken had been stored for days and was already fried, horrible and the service more or less