McDonald's in Lübeck

We've never experienced such a friendly welcome at a McDonald's before! "It's great that you're here. If you need help, I'm happy to help!" 😍 It's fantastic that this store also gives adults with disabilities a chance – a huge round of applause for that!!!

Waited 25 minutes for a McFlurry even though the store was empty... poor service.

The MC Drive order was only partially correct. Now they're skimping on the second patty for the Big Mac. Because it wasn't there.

Unfortunately, one burger was missing. I only noticed this in the car.

Were at 4:15 p.m. 01.09.25 at mc Donalds Lohnmühle stood at the left counter for 7 minutes at the right counter a car came and did not have to wait long the mc Donalds employee was rude and then said that he could choose himself when he served...such a cheek, better go to Burger King

Top McDonalds very child friendly

⭐️⭐️⭐️⭐️⭐️ "Even with a lot of customers, everything was very pleasant. The restaurant was clean, the atmosphere relaxed, and the staff friendly. I was particularly impressed by the fact that we were asked twice if everything was okay—that makes you feel welcome."

As a German, it was difficult to converse in Arabic. I think that's why I always get the wrong things and pay €4 for a chicken burger even though I wanted something else.

Well, first of all, I think it's crazy that you have to speak English these days if you have a question for the staff, and secondly, I had the worst fries I've ever had at a McDonald's today. They were probably pre-cooked at some point and then, when our order came, they were thrown back in the fryer to reheat them. Or the fat was just way too old. That's what they tasted like, anyway. They barely had any salt on them... I have the feeling that you can really forget about the chain, at least here in Germany. You always have to check at the drive-thru because they ALWAYS forget something.

Just had a fantastic breakfast. Everything was nice and crispy and fresh. The staff was also very friendly. Thank you very much!

Newly modernized McDonald's, looks great.

I haven't seen such a clean branch in a long time. The staff is very friendly and accommodating. When delivering food to a table, they check with each table to see if everything is okay and to their satisfaction. 👍😊

It's nothing to do with a fast-food restaurant. I had to wait 40 minutes for two menus and two Happy Meals. Then something was forgotten. It can happen, but I would have expected an apology, not to be handed it over without a word. The restaurant wasn't that busy. Therefore, it's completely incomprehensible why you have to wait so long for your order.

We were at the drive-in, everything was fresh and hot

The toilets are catastrophic. I almost slipped on the toilet because everything was under water and when I reported it, nothing was done 🫣

Typical McDonald's. You know what you're getting.

Last McDonald's visit for a while. I do it with the kids once in a while, but now my patience is running out. It's nothing like a fast-food restaurant anymore. After placing an order at the terminal for about 4-5 minutes, I went to the cashier to pay at the bar. After standing there and waiting for a full 5 minutes, as none of the four employees greeted me or even acknowledged me, a friendly employee came and took my order. The problem with the whole thing is that the order isn't initiated until after I've paid. So it took me a whopping 25 minutes to order, pay, and get to the car. The concept definitely needs to be rethought, and most importantly, the staff needs to be rethought. The food was more lukewarm than hot. Even on the short walk to the parking lot. It's a shame, because with the prices these days, it's more like a restaurant than a fast-food restaurant. For us, that's the end of it for now. The 1-star staff rating is solely for the super-friendly blonde employee, who has a sense of humor and isn't entirely happy with the whole situation, as it's impossible to maintain standards. Nevertheless, the star is for her! ⭐

After a long time, I came here twice this week and last week. The first time, I paid for a €23 order with a €2 tip using a €50 bill. I got a whopping €15 in change... The second time, a drink was "forgotten"... I will NEVER come here again. I'd rather go to Burger King, where you'll be treated fairly.

There are better ones where the price doesn't change between ordering and payment. If you ask, you're treated like an idiot. Absolutely ridiculous!!!

Today I was at McDonald's at Lohnühle. I ordered via app, and the food was brought to my table. I was wished "Bon appétit," and later the nice gentleman asked me if everything was to my satisfaction. At the same time, they were tidying up, and all the customers were being served with real affection, as far as I could see. Everything went perfectly.

I don't speak Arabic, but as a customer I can expect a minimum of friendliness, which is not possible in this shop.

Unfriendly staff. A disgrace. I don't speak unfriendly Arabic.

It's absolutely embarrassing when employees can't count to four. Ordered 2 shaker fries, 1 regular fries, and 1 fries-on-the-bone potato. One fries was missing. But that's not all. A samurai burger was also ordered... It wasn't included at all. That's easily €10 for both items separately. Job description: Please cheat customers out of their goods.

Unfortunately they completely messed my order up, and gave me something else than what I ordered…. Very unfortunate! But the asian girl working behind the cash register was very nice and helpful

It's annoying. This is the third time I've gotten the wrong order. I only go through the drive-thru when I'm in a hurry. I've been to the drive-thru three times this year, and each time I get something different. Of course, I realize it too late and have to turn around. It's annoying. As soon as they introduce two lines for ordering, nothing works anymore. This was the last time.

The restroom was a disaster. It's a disgrace that these places are allowed to operate like this. Service was friendly. The food came quickly. Nuggets and salad. The salad was very manageable. Adequate for a snack. I will generally avoid McDonald's.

A regular McDonald's restaurant with the new design. The food was quick and good. Friendly service. During my visit, the tables could have been cleaner, and unfortunately, two of the four ordering kiosks weren't working. I think the new waste separation system is very good.

Waited 30 minutes at the drive-thru for a paid online order. Awful. Unfortunately, the food was cold, too.

It was not open 24/7 it opens at 07:00 and i was there 05:15 can’t believe they lied i was really hungry at that point

I don't usually write reviews, but honestly, that's the last straw. What a dump, the staff are so poorly trained, they can't even do their math. I've never gotten what I ordered in the last three years. We usually check our food every time, but today we were a bit rushed, so we checked the bag at home. Of course, the kids' food was missing. Thank you, you supermen!

Absolutely delicious. Friendly staff. The fries were crispy and the double cheeseburger was really juicy. We've never had such a delicious meal at McDonald's before.

The burgers and fries were hot. The order came quickly.

The food is great. However, communication with the employees is very difficult. Unfortunately, there are only two people working there who speak broken German. The rest speak English due to the language barrier, and not very well at that. Ordering is very easy thanks to the terminals. But still, check your food. In our last five orders, something was forgotten four times. It happens sometimes. No question about it, but four out of five is far too many. Perhaps they should rethink the motivation and commitment of the employees. And train the staff properly, instead of relying on (apparently) cheap labor to maximize profits. That was my last time in the shop at the Lohmühle.

Orders will be deleted before collection

Despite the availability of reusable cups, the milkshake isn't available in the standard form for €8/liter. Instead, it's available in a disposable cup for over €11/liter. It's a business calculation. I went there several times a month. Now I'll switch to a competitor.

Fries were cold. Big Mac was lukewarm. The McDonald's was okay.

We ordered takeout. Of course, they "forgot" a burger. Unfortunately, we only noticed it when we got home. It wouldn't have been worth going there again. I highly recommend checking your order on-site.

It's quite stylish for a McDonald's, but the wait time is a bit long for a fast food joint. However, everything is still fairly well organized, especially if you don't come during rush hour. Service is semi-good, and you often have to wait before you even get to your question.

An absolute mega-disaster. Over 20 minutes of waiting time for just a strawberry shake and a cheeseburger. Then the cheeseburger was cold and the milkshake lukewarm. This price-performance ratio is an absolute disgrace. Back when Hans Hahne still ran MCD in Lübeck, there were no such !!SERIOUS!! taste and service deficiencies. It couldn't be more subpar.

Exceptionally good. Probably the best McDonald's we've ever been to!

McDrive simply stopped serving an hour before closing. Employees speak little to no German.

I haven't received my items at the drive-thru several times. It was always the expensive burgers, in particular. Unfortunately, I can't get through to anyone on the phone either. Just today, I ordered something for over €40. Then, at home, I noticed that two Big Macs were missing...

You can't even get a simple takeaway order there. It's happened several times that sauces, etc., are missing... but this time it was even food, which is a disgrace!

Just ordered ice cream with my daughter. Twenty minutes later, we finally got our two ice creams. To our surprise, the dark pieces in the ice cream weren't vanilla—they were PLASTIC! I'm never going there again! When I pointed out to the staff that the machine was apparently broken, they were unimpressed and continued selling ice cream. Impossible!

Not valid for McD. in Neustadt in Holsten.

Not what you ordered and then half the bad performance is missing at the end

Ordered 6 cheeseburgers today, got 3 cheeseburgers and 3 chicken burgers for the same price, your loss... (I only noticed it at home and no, the store and drive-thru weren't full and everything went quickly). Since I don't like chicken burgers, I gave them out to the homeless in town. I won't be getting food from there anymore, every time something is missing or something is wrong.

Very friendly staff, and our order was delivered to our table very quickly. We will be back.

Something always gets forgotten, then it's supposed to be redone, and what if the wrong thing was done? You waited 40 minutes, and now everything's cold. You've gotten so sick. There are markers for marking off what you've packed.

Everything was great 😎 Super friendly staff

Very polite and fast service. Top 👍

On Friday, we happened to be at McDonald's here in Lübeck. The restaurant was amazingly clean, and the service was very good. It's not what you'd expect.

After the renovation, I find it very busy and uncomfortable. Yes, it's a fast food chain, but you still want to enjoy a burger or other treat in a pleasant atmosphere. To me, it seems more like a mass-processing operation. The staff, on the other hand, are very attentive and on the ball.

Cold burger 🍔 waited 20 minutes for it and when I told the waitress she said she is not responsible for that

Not a bad McDonald’s per se, but I’ve only received half of my order 10-15 times.

It's been newly renovated and is really great! There are also lots of new things for kids, like coloring pages, a memory wall, etc. But what impresses me most is the friendly staff! The staff at a McDonald's has never been as friendly as they are here! They even ask if everything's okay with our food, and when we swapped toys, they brought us a new box from the storeroom. They always have a nice saying! We love going here! 😍🥰☀️

Lots of weird customers bring down the atmosphere. The food from MCs is, of course, top-notch, like everywhere else. The opening hours are really good 🤝

Very clean, food as you'd expect from a McDonald's. Since I always order without pickles and onions, my burgers 🍔 are always very warm, which makes me very happy. The staff is very attentive. This was my second time there, and each time someone came to clear away, which I'm not used to at a fast-food restaurant, and they were always very friendly. 👍🏼 I pre-ordered online and paid online on the spot. The food came very quickly, despite special requests and it being lunchtime. Full marks, therefore.

The new Tasty BBQ was cold and everything we ordered would have cost €60 at the local kebab shop! Lohlmülle does it better! Luckily the staff can't read this!!!

Among 6 plant nuggets there was 1 chicken nugget. My daughter (vegetarian) threw up at first. I (non-vegetarian) tried the remaining half and took it apart and it was definitely meat. Something like that shouldn't happen!!!

Friendly staff, food was good, everything went smoothly

I've been to this McDonald's several times and have to say: The organization in McDrive is really bad. There are two lanes, which should actually ensure faster processing - but in practice only one lane is used. Those who stand in the second lane often wait forever and are only served when the first one is completely empty. There is no alternating or even simultaneous operation of the two tracks, which completely defeats the purpose of the two-track system. In addition, coupons are apparently only accepted during the day - at a later hour they are simply rejected without a clear explanation. This is neither customer-friendly nor understandable. Overall, unfortunately, not a good impression - there is clearly room for improvement in terms of service and customer orientation.

Every damn time I go to these Mcdonals there's something wrong. Either the food is wrong or cold or you wait forever for your crappy food. Juice shop

This was the second time in a row that the order wasn't complete when we ordered from the car. There were, among other things, two menus and both of them were missing burgers.

Too long waiting line was 1 hour wait here

Old fries, burger tastes like a live cow, didn't get a Minecraft collectible figure 👎

Waiting 2 hours for the food was strong

Well, I have to mention that people eat that, you know that it's shit, I ordered a McFlurry but got a McSunday in a McFlurry container, my partner ordered a Sprite, but somehow he only received a seltzer that has nothing to do with a Sprite, Martin was the best service, I think my colleague should go into the kitchen. KLG Sousuke Aizen

Disappointing!!!!!! I specifically ordered the Happy Mael with the children and received no toys at the checkout without a comment. When asked where the toy was, there was a dry answer "No toy" children disappointed 😞. Then why do you sell the Happy Meal incomplete and collect the full price? Nothing else was even offered as a substitute for the children. Very weak and disappointing

No... Because you have to wait over 20 minutes for 2 ice creams... and you can also pick them up yourself if you ask... really bad since the renovation

Ate there today for the first time after the renovation. When we arrived, unfortunately it was lunchtime, the place was really full. I think this caused a lot of unrest. The premises are also now more open, so you can see better but it is also louder. The food is typically “Meckes” perfectly fine. What struck me positively was that the strawberry milkshake had more flavor than before. I was equally positive about the fact that at least two inclusive jobs were created in this restaurant. Some other shops and companies should take an example here and act in the same way. It was a pleasure to see how “normal” these employees were doing their jobs and how they seemed to enjoy working there. Hats off to McDonald's

Had to wait 40 minutes for a small menu of standard things that are actually always there. Then I got the wrong drink and had to wait another 10 minutes for a new one. The parking lot is far too small for the rush there is and the McDrive regularly blocks the passage.

Unfortunately one star because none are not possible. not recommended. Today I waited 25 minutes for food to take away, then I was also cheated out of a drink that was water instead of sprite and a cheeseburger instead of double chilli cheese. absolute impudence.

The food was good but it took forever to arrive

Not even a napkin in the menu bag I ordered

Fries were more cold than hot and otherwise everything looked rather thrown together.

Update April 1, 2025. NO, it's not an April Fool's joke. Since the renovation, this McDonald's has been a mess. Ordered at the terminal. Cheeseburger WITHOUT onions. What's on it...right, onions. On the note it said no onions, even on the wrapping paper it said it, but there were onions on it. One rightly doubts the competence of the employees. There are allergy sufferers! I don't even want to know how many vegetarians here get regular meat. I think I won't come here anymore. You just get annoyed. The employees are friendly. Unfortunately, there are serious problems with the ordering terminals, which leads to unnecessary waiting times. I think the app is really stupid, it doesn't make any meaningful progress. As a family with children, you would like to redeem 2 coupons with Happymeal and Mac Menu, but then you have to place 2 orders for this to be possible. The employees are subtly overwhelmed. McDonalds needs to improve this. Is not very user friendly

I ordered a menu of 2 cheese burger medium fries and a medium drink. They forgot my 2 cheese burgers. How can u forget the main 2 things of the menu

Unfortunately not recommended, very uncomfortable after the renovation, no service contact, no cash registers.

Yes, it tastes good, prices are also okay, but I personally think that the appearance of the citizens could be improved. Often the sauce is just everywhere, which makes it difficult to eat.

I waited 18 minutes for my food and one McMuffin had the wrong topping. Since the renovation, things don't move as quickly anymore and it's somehow tighter and more uncomfortable, is my personal impression.

Honestly, I don't understand the McDonald's concept anymore. It's been a steady decline since the McDonald's Café. To me, it feels like they're constantly getting worse, including the new, even worse concept. The prices are absolutely unbearable. I'd rather go to the Italian restaurant around the corner and pay less. I only go to McDonald's very rarely, to treat myself to my overpriced favorite burger.

The branch management should choose their staff carefully, it was a complete disaster and I didn't even know that you can now even listen to music in the kitchen.

The restaurant has been renovated, but the children's playground is not and the slide is hardly child-friendly and even dangerous. Danger! If you eat there with your family for longer than 1:30 hours, you will pay another whopping €35 in parking fees for the meal, even if you order and eat dessert, coffee or ice cream for the entire period.

Incompetent staff to take orders at the drive-thru, first and last time ordering there

Brought food, we live 5 minutes away, everything was cold, inedible, not at all very dissatisfied, my kids were totally disappointed

I really wonder what sick mind came up with this conversion. It's a disgusting, oppressive lack of space. Pillars block your movement and you are almost always stuck in the train of doors.

Complete disaster after renovation. Ice cold in the store. The service poor. When you ask questions you get pat answers from employees who don't speak German well

Very friendly staff, the food was fresh and complete. Always my pleasure.

No, and the food just keeps getting worse

One of the best mcdonalds i’ve been to. Everything here is well. A role model. Food was good and quick, service great. Very clean and good parking with a camper van.

Greatest McDonald’s I’ve ever visited! A lot of costumers but every table was clean and cleaned right after people were leaving. Toilets were clean, food was good and warm, the staff were nice and one even asked us if everything is good while we were eating - This never happens in McDonald’s! Well done!

The store just looks like shit and is totally built up! It used to look nicer and you didn't have to sit next to those stupid terminals

Unfortunately it has been remodeled and it is now cold and generally uncomfortable here in winter. The vestibule and partition walls were dismantled and it moved in. Music too loud. Very unfortunate.

Unfortunately a disappointing experience with the parking system at McDonald's Lübeck. As a paying customer, I ate there but immediately received a fine of €40 for exceeding my parking time. My objection with proof of payment and location history was rejected - no goodwill or understanding for guests.

After the renovation, it is always cold and absolutely uncomfortable in the guest room. Family groups over 8 people no longer have a reasonable opportunity to sit together. The cozy MC Café area has also disappeared.

So after the renovation I find that it has become relatively small and uncomfortable. We've been there twice now after the renovation and there was always something missing from the orders or it just wasn't what we wanted. The people who bring you food are nice and polite.

If you know WHAT this company processes, HOW it processes, how it contributes to a precariat and how this "food" affects health, go find a traditional restaurant!

Well maintained store Really nice staff, great service Super clean toilets The best McDonald's I've eaten so far

Mounting mirrors on the ceiling elements above the payment terminals does not comply with data protection.