McDonald's in Lübeck

Had to wait 40 minutes for a small menu of standard things that are actually always there. Then I got the wrong drink and had to wait another 10 minutes for a new one. The parking lot is far too small for the rush there is and the McDrive regularly blocks the passage.

Unfortunately one star because none are not possible. not recommended. Today I waited 25 minutes for food to take away, then I was also cheated out of a drink that was water instead of sprite and a cheeseburger instead of double chilli cheese. absolute impudence.

The food was good but it took forever to arrive

Not even a napkin in the menu bag I ordered

Fries were more cold than hot and otherwise everything looked rather thrown together.

Update April 1, 2025. NO, it's not an April Fool's joke. Since the renovation, this McDonald's has been a mess. Ordered at the terminal. Cheeseburger WITHOUT onions. What's on it...right, onions. On the note it said no onions, even on the wrapping paper it said it, but there were onions on it. One rightly doubts the competence of the employees. There are allergy sufferers! I don't even want to know how many vegetarians here get regular meat. I think I won't come here anymore. You just get annoyed. The employees are friendly. Unfortunately, there are serious problems with the ordering terminals, which leads to unnecessary waiting times. I think the app is really stupid, it doesn't make any meaningful progress. As a family with children, you would like to redeem 2 coupons with Happymeal and Mac Menu, but then you have to place 2 orders for this to be possible. The employees are subtly overwhelmed. McDonalds needs to improve this. Is not very user friendly

I ordered a menu of 2 cheese burger medium fries and a medium drink. They forgot my 2 cheese burgers. How can u forget the main 2 things of the menu

Ate there today for the first time after the renovation. When we came, unfortunately it was lunchtime, the place was really full. In my opinion, this caused a lot of unrest, and the rooms are now more open so that you can see better but it is also getting louder. The food was perfectly fine, what I noticed positively was that the strawberry shake had more flavor than usual. I was equally positive about the fact that at least two inclusive jobs were created in this restaurant. Some other shops and companies should take an example here and act in the same way. It was a pleasure to see how “normal” these employees were doing their jobs and how they seemed to enjoy working there. Hats off to McDonald's

Unfortunately not recommended, very uncomfortable after the renovation, no service contact, no cash registers.

Yes, it tastes good, prices are also okay, but I personally think that the appearance of the citizens could be improved. Often the sauce is just everywhere, which makes it difficult to eat.

I waited 18 minutes for my food and one McMuffin had the wrong topping. Since the renovation, things don't move as quickly anymore and it's somehow tighter and more uncomfortable, is my personal impression.

The branch management should choose their staff carefully, it was a complete disaster and I didn't even know that you can now even listen to music in the kitchen.

Honestly, I don't understand the McDonald's concept anymore. It's been a steady decline since the McDonald's Café. To me, it feels like they're constantly getting worse, including the new, even worse concept. The prices are absolutely unbearable. I'd rather go to the Italian restaurant around the corner and pay less. I only go to McDonald's very rarely, to treat myself to my overpriced favorite burger.

The restaurant has been renovated, but the children's playground is not and the slide is hardly child-friendly and even dangerous. Danger! If you eat there with your family for longer than 1:30 hours, you will pay another whopping €35 in parking fees for the meal, even if you order and eat dessert, coffee or ice cream for the entire period.

Incompetent staff to take orders at the drive-thru, first and last time ordering there

Brought food, we live 5 minutes away, everything was cold, inedible, not at all very dissatisfied, my kids were totally disappointed

I really wonder what sick mind came up with this conversion. It's a disgusting, oppressive lack of space. Pillars block your movement and you are almost always stuck in the train of doors.

Complete disaster after renovation. Ice cold in the store. The service poor. When you ask questions you get pat answers from employees who don't speak German well

Very friendly staff, the food was fresh and complete. Always my pleasure.

No, and the food just keeps getting worse

One of the best mcdonalds i’ve been to. Everything here is well. A role model. Food was good and quick, service great. Very clean and good parking with a camper van.

Greatest McDonald’s I’ve ever visited! A lot of costumers but every table was clean and cleaned right after people were leaving. Toilets were clean, food was good and warm, the staff were nice and one even asked us if everything is good while we were eating - This never happens in McDonald’s! Well done!

The store just looks like shit and is totally built up! It used to look nicer and you didn't have to sit next to those stupid terminals

Unfortunately a disappointing experience with the parking system at McDonald's Lübeck. As a paying customer, I ate there but immediately received a fine of €40 for exceeding my parking time. My objection with proof of payment and location history was rejected - no goodwill or understanding for guests.

Unfortunately it has been remodeled and it is now cold and generally uncomfortable here in winter. The vestibule and partition walls were dismantled and it moved in. Music too loud. Very unfortunate.

After the renovation, it is always cold and absolutely uncomfortable in the guest room. Family groups over 8 people no longer have a reasonable opportunity to sit together. The cozy MC Café area has also disappeared.

So after the renovation I find that it has become relatively small and uncomfortable. We've been there twice now after the renovation and there was always something missing from the orders or it just wasn't what we wanted. The people who bring you food are nice and polite.

If you know WHAT this company processes, HOW it processes, how it contributes to a precariat and how this "food" affects health, go find a traditional restaurant!

Well maintained store Really nice staff, great service Super clean toilets The best McDonald's I've eaten so far

It's probably due to the mental capacity of the skilled workers in the drive who don't speak German well that you only get half of what you ordered. Then it's better to order from a gorilla with sign language...

Mounting mirrors on the ceiling elements above the payment terminals does not comply with data protection.

After the renovation, it's unfortunately as comfortable as a bus stop. The new doors let in a lot of cold. At least you can no longer hear the noise from the kitchen.

You can't call it fast food anymore, after waiting 20 minutes.. and then at home you notice that a Royal cheese with extra bacon is missing.. I didn't check in the store to see if anything was missing, especially because the store is so full and the counter has been rebuilt in such a minimalist way that there are problems with serving food because it is so small. As usual, the staff is not up to the task. But then forgetting a burger for which I paid almost 8 euros is really crazy. Only close the bag when the order is complete, but you can hardly pack two orders next to each other at the point of delivery and hence the problem with space again. If the hut is full and the drive is also full, then there will be a fire Really that tree there... I'd rather throw my money somewhere else from now on

Unfortunately it's the same thing every time... We get something to take away at the counter and then when we get home we find that something is missing again. Unfortunately, there is so little space on site that stopping to check is not really possible. Now you can watch the girls in the kitchen laughing and chatting while waiting for your order... Instead of counting what they were supposed to pack according to the order. The option of now being able to order takeaway at two counters actually only makes sense if you order, pay and spend at the same time. Unfortunately, that's not the case locally. When 3 out of 6 burgers at home are still almost cold... And that after only 7 minutes on the way home... It's a shame considering the prices that have to be paid now.

I was at the drive in and after the conversion it went very quickly. There are only 2 drives, it's pretty quick, perfect for a quick snack.

Everything was good and tasty except Cola, there was no Cola in it, otherwise just sweet black water🤦‍♂️

You can't call it food. Everything is overpriced and cold (on site) dry toast really tastes better.

Unfortunately, the best thing about this branch is the ambience... followed by the food... the staff seems to me to be completely overwhelmed... if you want a burger on the corner you should go to Burger King 😉

The ventilation is super loud. When there is a lot of people, the shop is literally cold through the new door. I question whether the conversion was necessary.

Since the restaurant was renovated in December 2024, the interior has been a disaster with hardly any space, everything is very cramped and not very sensible. For example, a support column stands in the middle of the passage and also blocks access to a table. It is also quite cold, even though an additional heater is running. The quality of the food has remained the same, the service has become a little slower. It was definitely better before the renovation.

Since the renovation in December it has been a smooth 6. It used to be tight there, but now after the renovation it's even tighter the door is constantly opening which means it's cold as hell in there (the construction fan doesn't help anymore either) there's no real counter anymore, much more just for picking up . Then you're constantly being harassed in the parking lot for money and sometimes even in the store, something like that just doesn't work. I/we will visit the other burger shop at Lohmühle in the future because of the coziness. The service, the people there are trying hard and trying to get something out of it. I have to say about the food, if the cheese on the burgers hasn't even melted, it shows to me that the burgers weren't even warm yet. It's cold there during the day. In the evening during the day I've heard that someone had something hot. Then I think it's a huge mess, the prices remain but the burgers are now a laughing stock and on the subject of a laughing stock, leave the food when you're at the pick-up counter, just pack it up then. Of the last 5 orders, at least one burger was forgotten in 3 orders and I don't think so a cheeseburger no if it's usually the citizens with the big price like the chicken citizen here. All in all, we'll never be seen there again. I can freeze to death outside too

No longer usable after the renovation. The store was visually reduced in size and so was the number of seats. You feel cramped and you feel like you're sitting at the table with the other visitors, it's that tight. You can no longer see into the kitchen. The food is getting worse and worse. The burgers were getting smaller and the fries still felt cold. We won't go here anymore. Too bad. McDonald's was nicer before. I don't know who came up with this idea to completely ruin the store.

First of all, the shop has become very nice after the renovation. But it doesn't change anything about the chronically overwhelmed employees and the miserable eating... Fries are always cold, soggy and not salted. Sometimes you have to wait over 20 minutes for the food… I will avoid this store immediately!

We've been here several times now when we've been visiting Lübeck. Everything was recently remodeled. Unfortunately not in a positive way, in my opinion. It has been extremely reduced in size and you feel very cramped. You basically have to find your way to the table because everything is designed to be so winding and narrow. There are very few seats available, not to mention the parking spaces. It's a struggle if you want to get out of a parking space through the Mc Drive that leads right through it. But the service and food were good. When you visit the toilet, you feel like you're sitting outside on the street, it's so cold.

The service is generally friendly and quick, the rooms are clean, but the fries could sometimes be hotter. When you visit McDrive, it's better to check again whether the order is complete. Things tend to be forgotten here.

it's just disgusting. when it says on site that the store is open and everything is on and you wait and wait and the store is actually closed

The branch looks very nice. Tables were being cleaned during our stay and it generally looked very clean. The food was brought to our table relatively quickly. Unfortunately it was only lukewarm which was still ok for us.

Biggest rubbish since the renovation..!!! Mixing up the food at the McDrive... we were just there and the foreman got my food. Unfortunately it's not the first time...

Very nicely decorated for a McDonalds and the staff is super nice. You know the rest, the same everywhere.

Was on December 28th. Car counter at 9 p.m.!! Moved 5 m forward in 20 minutes!!! I'm fed up and I'm off again!!! This is the last store!!! It's a disgrace to keep people waiting so long!!!! Only drive there with a full tank!!!!! Otherwise it was close!!

After the renovation, I no longer think the branch is nice. It was more open before, you could look out more, it felt like there were more seats and not so narrow. Unfortunately there are no more tables and the kitchen is no longer open

There is now a second McDrive, hiring a person who speaks German better would probably still have been more effective. Just sayin. Still a nice guy, he knows how to help himself and gets his order in the end.

My child and I were here again for the first time after the renovation and would like to have the old MC back. It seems smaller/fewer seats and it's cold in the entire store. Due to the automatic door without a vestibule, you usually sit in a draft. The fries and curly fries were cold again but that's nothing new.

Last weekend my friend told me that she ate at McDonald's at the Lohmühle and about half an hour later she felt extremely sick and had to throw up. I still thought she had a gastrointestinal problem. Today I was also at the Lohmühle and ate the McPlant Tomato Chargrill. After a short while, I felt extremely sick. I also had to throw up. This can't be a coincidence. Please take care of yourselves!

I was debited by direct debit for an incorrect order that was 3x as expensive as the one I ordered and released with my debit card. There has been no response to my repeated contacts. Update: After a month there was now a response. The entire amount will be refunded to me.

Dirty tables. Overfilled dumpsters. Update after the conversion: Cheapest benches and tables. Everything is tight and uncomfortable. Terrible! Was this approved by McDonald's?! You'll never see me here again!

Yesterday (December 14th, 2024) was there again for the first time after the renovation - overall cold, the sliding door is often left open for a long time because the order terminals are directly in the sensor area of ​​the door. Generally fewer seats There is no longer a real counter, it looks more like a hole in the wall. Modern overall, yes Nice -> hmm... Feel-good atmosphere -> no Too bad...

After the renovation, the hall became small, there was very little space for visitors, it was not cozy. Upset

It became very nice after the renovation. The service here was friendly and the food was tasty. LG Andrea from Ahrensburg

A McDonalds like most of them is just being remodeled, let's see what it looks like after the remodeling.

Drive in fast processing and quick food distribution... Ordering in the store chaos with vouchers... too few ordering terminals, long waiting times.

It's a shame...this used to be a showcase for McDonald's. Unfortunately, the errors are increasing. We were at MC Drive today and, among other things, ordered a Happy Meal. Unfortunately we didn't look at the packaging until we got home. We were able to cope with the lack of water, but the lack of toys left the little one very disappointed. Unfortunately, the hamburger was more cold than warm. Very unfortunate. ☹️

95% of the staff are very friendly, the food always comes quickly even when there is a lot going on. The taste is no different than any other McDonald's. The store has pleasantly surprised me so far

What happened to the chicken nuggets? Everything used to be better

I just wanted to read the big mac story and then there was a sign there

Fast food is fun, the food was good and the service was very friendly, which isn't always the case. Despite some hustle and bustle, everything went quickly and smoothly. Gladly again 😄

Eating McDonald's standard. Nice service. Only parking lot not suitable for mobile homes.

Just like any other McDonald's. Staff is nice. Unfortunately, prices are getting higher and higher.

Food as always. The machines for ordering are bad. Service less stars because of the machines. However, the service with delivery to the table was very friendly and good. Ultimately, you know what to expect beforehand. Therefore a worse rating would not be fair.

Just like it is everywhere at McDonald's.

Classic MCDONALD'S, the food tastes as expected, the restaurant is full and bustling, the staff is friendly, everything is clean. For me personally it takes too long for the order to be ready.

10 times more beautiful than the ones in Turkey 😀

We've been waiting for our food for 20 minutes. Food arrived cold and order was incorrect.

It's just a McDonald's restaurant. Ambience and facilities like everywhere else. Toilets could be cleaner. Ordering possible via terminal, smartphone or directly at the checkout. Food is hot and served at the table.

Arrived in Lübeck at lunchtime and parked at McDonald's, ordered something to eat and did a few things on the laptop. We set off again after 2 hours. Days later there was a letter from the valet parking service saying that the parking time had exceeded. I sent over my receipt that I ate at McDonald's and hoped for goodwill, but in vain. I understand that you want to keep the parking spaces free for customers. But if you as a customer suddenly have to pay 35 euros, that's an outrage. Either you rethink the parking concept with the external parties so that there is goodwill if the customer was actually there to eat and was only there a little longer than tolerated, or you just lose customers in the long term. I'm definitely not coming back like this.

It's just a McDonald's. This is relatively clean and tidy.

6.19 euros for a burger...single??!! Are you crazy??? I ate a Rojal TS and it tasted pretty good too...but guys! This is going too far for me! That was definitely my last visit with you!!

Bad! Really bad!! Products like the staff!! No longer worth a visit!

September 10, 2024 approximately 1:10 p.m You wanted to go get something during your 30-minute lunch break. Nothing was going on. I ordered myself. I'm waiting for my food, I watch as 3 ladies chat the whole time, while one starts to pack my order. Personally, I don't think it's a bad thing if people talk while doing it. But she was more focused on talking instead of packing my order (neatly!). As I already suspected, given the behavior, I was also missing something. Even if there's nothing going on, you shouldn't make someone wait 10 minutes for their order. I had 1 happy meal with 6 pieces of chicken nuggets.

Just pretty cool from my experience

Like every McDonald's. Almost everything went right.

On a busy street. During my visit, weeds were also removed with a burner, including the smell and noise. The store was very clean and the employees were extremely friendly.

The best McDonald's in Lübeck for the ambience.

I had a plastic piece in my McChicken Classic. Unfortunately not for the first time...

Unfortunately, the taste of food gets worse and worse over the years I'm starting to not like eating at MCs anymore It's positive that several coupons are finally available at the same time

Small but nice, that's all I can say.

So what can I say, the burgers are prepared with “a lot of love”. Fries and nuggets taste like old fat. Unfortunately, this store is becoming increasingly smaller. The staff gets annoyed because you politely ask for a bag

Chaotic conditions, despite pre-ordering on the app, the food didn't come to our table. After 15 minutes of waiting, it turned out that the order had simply been placed on the counter and no one knew what to do with it. At some point the Lieferando driver put the tray on the table and said it was probably her order and disappeared with his delivery. Of course the food was only lukewarm. The displeasure of the other people ordering was obvious, so we didn't want to join the waiting crowd. There's definitely something wrong there.

Food was good except the nuggets were forgotten when ordering. Toilets looked catastrophic hence 3 stars

Very rude, I had ordered different fries. She just put normal fries in the bag and after the discussion we got the other fries the employee said in Turkish. Something was babbling where I thought. Speak openly to the customer in German

As with all other restaurants, everything has unfortunately become very expensive even though energy prices have fallen. Probably due to personnel costs. And unfortunately his craft cannot do that!

Be sure to wait between 6 p.m. and 8 p.m.!

We were deducted. We ordered a citizen without cucumbers. He had cucumbers in the 6 nuggets. My friend had 4 nuggets and he deducted 4 euros too much from us

Waited a long time for food and forgot two burgers. It was only noticed shortly afterwards and we were compensated with extra nuggets when we returned. Since then, both have developed a salmonella infection. Never eat such disgusting groats at McDonald’s.

The food was ok. Unfortunately, all of the free tables were completely dirty and were only cleaned after we asked. But this is more bad than right.

Bought something for €100 and only got half of it

We had to wait a long time, then expensively because some vouchers at the location didn't work, and then half of the food was missing. Again and again complain and for 2 adults and 2 young people 37 € is too much.

Food was as you would expect at McDonald's, but unfortunately no pretty girls in the parking lot

We were there for breakfast. The employees were all nice and friendly. We got our breakfast fresh and hot. Waiting time was completely okay. The restaurant is clean and you feel comfortable. One star deducted because the toilets were unfortunately really dirty. A pity

My son and I ate there. Then we had the idea to install the McDonald's app. We ordered two or three rounds total. Unfortunately we didn't keep an eye on the time. Today I receive a parking fee!!! In the amount of 35€ for exceeding the maximum parking time. Instead of 1:30, we cheekily spent 1:59 at the McDonald's near Lohmühle. Are you crazy?! What a lousy service.