Kentucky Fried Chicken in Hamburg

Some staff think they are disturbing customers

Attention: For months, an outdated price list has been hanging at the drive-thru, and the new prices are being charged at the checkout. Management says, "That's the way it is. I don't have to provide current prices." Thanks for the deception; you won't see me again under these circumstances.

Very bad KFC food. Tasteless and cold.

The quality and service have declined significantly since the coronavirus pandemic. I rarely come here anymore.

Well, the food is good. The service is rather unfriendly, and the cleanliness, order, and hygiene leave a lot to be desired. Let's see if we go there again...?

The food was good and of good quality. Friendly staff. Plenty of seating.

A place for people whose dreams have unfortunately died. Unfortunately, it's bad. Sigh. Fries are soggy. Mashed potatoes... Schwippschwapp stains the cup 🤷

Charging 18.16 euros for a 6 bites menu with a side dish is outrageous.

Well, I don't know. Not great even for a quick snack.

Unfortunately, the staff are very unfriendly. I've been there several times, and each time I was treated rudely and coldly. Not good customer service.

Dirty, the toilet stinks. Not an inviting place to eat.

Good value for money with the specials on the menu. In my opinion, much better than McDonald's, etc.

5 stars because I've already eaten here But the other KFC in Harburg next to the cinema! People, please don't eat there, there are no employees, everyone (3 employees) is overwhelmed, they have no idea, they wait too long, the food isn't ready, it tastes like it's in prison, and: if you've already paid and waited 30 minutes, you're still not eating there, do you want to get your money back, they say: it's not possible, I hope that this shop closes soon even though a new one has opened, if not the customers will get sick

So the KFC at that location is good. The other branch in Harburg, next to the cinema, is catastrophic. Toilets stink extremely and feel like they're just a construction site. Food extremely dry, the fries were so bad I can't put it into words. The chili cheese sauce in the burger also tastes extremely artificial... Feels like nail polish. Please don't go.

We recently went to the drive-thru at KFC and unfortunately it wasn't a particularly pleasant experience. The burger was disappointing in terms of taste – dry and somehow carelessly prepared. The chicken pieces were okay, crispy and flavorful, but nothing special. But what really annoyed us was that my husband and I had severe stomach problems shortly after eating - including diarrhea. Of course, this reflects poorly on the hygiene or freshness of the products. It's a shame, we were actually looking forward to the food. Unfortunately we won't be back that quickly.

This needs to be cleaned up. Some of the chairs are sticky and the floor is dirty

Nice staff, always happy to have a short waiting time

It used to be better, but what I mean is the food in general, there's nothing wrong with the shop

Waited 30 minutes for a bucket because the order was forgotten to be taken. The boy at the front of the checkout was obviously overwhelmed and the whole store was run by 3 people at the time. I'm convinced that this wasn't just due to understaffing, KFC has really slacked off on quality control over the last few years and I don't know how people can still accept this food, especially these days, for the price. We got the food, which was very mushy, both the chicken and the fries. We had to put it back in the oven ourselves so that it was edible, no wonder that every KFC in Hamburg is below average when it was already like that in at least 3 branches we visited.

You can place your order yourself at the terminals. The food we ordered was fresh and hot.

Once a highlight for us, today it's unfortunately rather disappointing. The breading is twice as thick as the meat and very coarse. The wrapped coleslaw is no longer as tasty as it once was. And as for the prices...well, they've gone up quite a bit. What a shame.

The food tastes quite good but unfortunately I often didn't get the full order. Always check everything.

March 16, 2025 It was definitely the last time there. Dirty, poor service, food made me sick... unbelievable! How small should the bucket be????? Oh okay, the price has gone up for that. Sorry, but if it continues like this, people won't buy there anymore. Quality is quite decent...

Very good food with great service 👍👍

The food doesn't taste good, it's cold in the store and the decor is uncomfortable. You order food only to be told they can't do it.

The mashed potatoes were delicious as always, the burgers were completely dry and there was absolutely no ketchup or anything on them. The chili cheese burger tasted like vomit! Bad KFC in Hamburg after the one at the HBF

The dishes are freshly prepared and, above all, hot. Delicious fries. However, eating chicken more than 2-3 times a month is more than enough. Recommended.

Was there twice. Once inside and once at the drive-thru. Every time the sauce was forgotten. Every time they weren't friendly, every time I had a stomach ache after eating. I'd rather leave it alone in the future. Inside, the store is like a lost place, shabby and old.

Food was ok. Won't go there again. There are fines for parking too long. €35 fine, KFC definitely makes money from that...

Unfortunately, the free choice of soft drinks is no longer possible.😔

They hated my fries The towels were the best of the menu

Unclean and uninviting, service friendly and attentive, but extremely slow when taking orders

No more refills, that was something special

Given the options available in the area, I would rather choose anything else

Normal food, ambience just like fast food, volume level not exactly quiet. It probably depends on which extended family is there at the time.

The food always seems like it has been under the heating lamp for too long never again

Unfortunately not what we had hoped for. Like with MC Donald ordering your own screens...that's why the store lost me, now Kentucky too. Too bad. I can have all of this on the screen at home too. And get that in an appealing environment Outside banner dirty and loose So from now on there was the feeling that the store would soon give up. It's a shame, I like the fried chicken etc. Here’s to a nicer and better fied chicken

I find it impossible that the service staff hide behind the ordering machines and tell you that they do NOT accept orders. That's really a disgrace.

If it were possible I would give 0 stars. Just disgusting and outrageously expensive! 4 people €80 for cold food and stomach ache. Not worth it! The toilets are also completely disgusting!!! There is a sign there that says great importance is attached to hygiene. It stinks and was probably last cleaned a week ago.

Eating well... Service unfriendly Drinks vending machine has been dismantled... strangely enough, the vending machine is in Wandsbek

Breading limp. Fries cold. Only received a straw when asked. Refill unfortunately abolished. Restaurant not clean, seats worn out. Coleslaw was the only tasty thing. Next time I'd rather eat half a chicken at Kalli's!!!

Good and quick food. The chicken pieces are very tender and great to enjoy. Worth a quick visit.

The furnishings are very worn out and no longer nice. The staff is also not particularly futile or helpful. The meal was really the last Cold, more dough than anything. Chicken thighs the meat is too firm. Many small bone splinters, The salad for €3.99 a small bowl. The fries were cold. No wet wipes to clean hands. And then the prices are not justified for the overall package. Never again

Been to KFC for a long time. Prices have increased significantly over the years. I ordered a burger menu with fries and Pepsi and three hotwings. Ordering only possible on the giant smartpad. Payment possible by card at the pad or in cash at the front cash desk. Food was put together quickly. Unfortunately, the cheese on the burger doesn't melt, but the quality has remained good over the years.

Typical Kentucky Fried Chicken branch that unfortunately looks a bit run down from the outside. There are now no ordering terminals, the staff is friendly and competent. Conclusion: Okay, there is still room for improvement in the external presentation.

Half an hour before closing there were no more burgers. We could only have chosen the lying chicken pieces. Absolute impudence! Never again! And then also rude terrible.

I personally didn't like it that much

KFC never again. Food cold, counter force unfriendly. And when I asked if that was normal, the answer was yes. The highlight was that the Pepsi was non-carbonated... but the counter force wasn't interested in that at all. KFC never again

You can't eat so unfriendly anymore and there's no carbon dioxide in the drinks. It's a reason not to eat there anymore

I was hungry and it tasted good. What more could you wish for.

The service is always okay, but honestly you could pay more attention to the burgers and not be so stingy with the meat. It has happened several times now that I only got a small piece of chicken fillet, photo is attached.

We went to KFC for the first time and were really excited to see how the people there tasted but I have to say it wasn't that good at all. The citizens that we ordered and received had absolutely nothing to do with the citizens in the pictures, there were so many ingredients missing from the pictures, it looks delicious with lots of sauce, salad etc. We were shocked, even the drinks were not carbonated. So never again KFC😒

It was actually our favorite shop, the food is a little more expensive in comparison, but the difference is also noticeable in the food. However, you can no longer refill the drinks, which was pretty much the best argument for it. Please bring this back! The experience is definitely less worthwhile than before

Good fried food, fast ordering computers and clean sanitary facilities

KFC is not what it used to be! Mashed potatoes a small ball and cold. In the past there was always a bag of butter and a bag of salt with the corn on the cob, but now you pay 0.50 cents for butter and just salt if you ask. No more wet wipes or they simply weren't given to us. Overpriced and for the price it's not that special. Too bad

The food was great. However the lady, specifically the manager of KFC was very rude to me. She said i need to stop taking pictures of the place. I was taking pictures of my little nephews. Everyone was looking and she made an terrible scene. Obviously, I'm never going to have a lunch here never again thanks to the manager.

The food would be very tasty. When I wanted to go to the toilet afterwards the food almost came back up. (see pictures) simply disgusting....🤢

CHICKEN BURGERS 🍔 ARE JUST TOO EXPENSIVE €12.00 for a small menu, I won't be coming back

Has turned into a vending machine restaurant with poor touch displays, defective hardware, strange user interface. Then there’s that too Incompetent, unfriendly staff who are overwhelmed not only due to language deficits. High prices, no service - that seems to be the new motto. Oh yes, the food goes like this, just KFC more or less greasy

The sanitary facilities are an absolute disaster and I don't want to know what the kitchen looks like

Lime any KFC outlet, this one too maintains the quality. Good place, ample seating space too. The exit from the parking is a bit confusing as it passes through a car wash shop.

The food was delicious, service worked great, only the toilets were a bit unclean but ok.

Unfortunately our visit wasn't all that nice. The staff was absolutely overwhelmed and the store was only half full. The tables and floor looked like they hadn't been cleaned in days. The order took forever, the tablets were put out with the first things to eat until the fries were added 5 minutes later, the rest were already cold and various people complained in the evening. The branch management was hopelessly overwhelmed by the situation. Our meal, worth €65, was cold. I then tried to communicate, but unfortunately it wasn't that easy until the branch manager came along and things went somewhat smoothly. All in all, Kentucky is not the cheapest fast food place out there. And then to do so poorly and have such poor service is almost sad. When our food actually came warm and everything came together a second time, the quality and the food itself were very tasty. Unfortunately, things didn't work out at all.

Hot wings are super tasty and crispy, but I would never want to use the large chicken pieces again because, in my opinion, they are dripping with fat. Everything with lots of crispy breading is naturally full of fat, I rarely eat it. When you think of chicken, the first thing that comes to mind is that it's not as fattening and is lean meat, unlike beef or pork, but because of the amount of breading, I think that no fast food is as slimming as this one. The coleslaw is super tasty and the Twister (for me without cheese and without tomatoes) was also very good. Overall, a bit too expensive for me and not something I would use often, otherwise I wouldn't be able to fit through the door.

Not as clean as I would have liked...

It was late. Whether you then have to turn off the light instead of saying we want to close. The food was just sold. Total failure of service, food was OK.

The service would have earned at least 10 points, young helpful man. All in all it was great.

I just like it, have known it since I was a child and have always been crazy about it. It's a shame that the hotter version is no longer available. Good branch.

Long waiting time even though there were hardly any customers there. Mashed potatoes sat on the tablet for 8 minutes and were then almost cold. The toilets were really disgusting. The food was dry.

The shop is getting very old. Staff nervous and mushy when refilling, even though KFC advertises it...

This is really the worst KFC I've ever been to, I don't recommend anyone to come here, completely unfriendly staff and the waiting time is way too long

Nice lady at the service counter 🌹

I haven't been to KFC in years and yesterday's visit reminded me why. Breaded offal with salt in an antisocial atmosphere. The toilets smell like old train station toilets. In order for urine to smell like that, it has to be moldy for at least a day. Service was ok, employees were nice. The fact that the store stinks so much is also the fault of those who refuse to hire more people to relieve the burden on those who earn the management's fortune for starvation wages. Almost trash and slavery.

This is probably an exaggeration...🤦‍♂️ Mineralwasser 0.5l €4.14!!! wie viel kostet es!?????????????

Friendly staff, delicious food and drinks, reasonable prices.

We had to wait over 30 minutes for our order to finally find out they prepared the wrong one

Order is half of life, here you live on the other half. You should also pay very close attention to ensuring that you get everything you ordered.

Employees are not friendly at all

The staff are simple and friendly and are not willing to help at all. They can barely speak German and they don't seem to know what they should do

Dirty and without atmosphere restaurant, and could only order via column, but there were no loose drinks on it. Coincidentally, all the less unhealthy stuff was also gone.

We did drive in and the counter guy was very helpful he even changed the order, so we could get 2 drinks on top of order, instead of the way we ordered. Smart guy!

There isn't any KFC to recommend in Hamburg.The Burgers were better so giving 2 stars

So now the cabbage is fat. Today 08/30/24 and was the 2nd time that a menu was forgotten when ordering (to take away). Or intentionally? Unfortunately, I had confidence that everything was correct and didn't check it on site. At home, with my wife and children, I noticed that something was missing. The half hour drive was too much for me. So at THE store, everyone should check carefully to see if everything is there. No wonder people are becoming more and more suspicious.

Empty parking lot, no one was standing in front of the ordering items, food was served about 20 seconds later after ordering, toilets were clean. The whole thing on a Friday afternoon in August. What more do you want?

Sorry, but unfortunately we were really disappointed. Hygiene, friendly service, all foreign words for the crew. Shame about the money

As is usual at KFC, the food was prepared quickly and tasted good too. The staff was friendly and correct. The prices are of course a little higher than at other fast food chains, but they also keep you full for a little longer.

Nice and empty, toilets were clean. The wings went very quickly.

I used to go there more often, but I don't go there anymore. Only order at the terminal, so no arrangement possible. If there are several, it can take a really long time until everyone has something. The drinks don't work at all. Either everything is light or set incorrectly.

No milkshake machine. Very big disappointment. Cola tastes terribly bad, the ratio of syrup and water doesn't work at all.

Fast, friendly, very good quality of food

A good place. Fast delivery. Nice atmosphere. Not many people

Unfortunately it has deteriorated significantly, service is no longer there, the food is mostly cold and the quality is far away from the standards in the USA. Better go to MC.

The place was dirty and the staff were very uncomprehending of anything but German... The food was not very good but after 3 attempts to get it right we didn't bother to complain anymore... Won't be there again..

I've been there 4 times and every time the employees are simply very unfriendly And the food is also really bad

It looks like nothing was done outside after what felt like the opening in 1966. Reminds me of a lost place. Employee was very friendly and helpful. Chicken pieces have been waiting for us in the warming area for hours because of their taste

Really boring chicken. Very dry. The restaurant looked abandoned but inside it looked very nice.

I've never seen such a dirty shop!

Chicken doesn't taste better anywhere.

good fast restaurant. The only negative point is the worn reader furniture

This kfc is quite okay. The screens at the terminals and at the drinks dispensers need to be cleaned from time to time. They're pretty greasy.