Kentucky Fried Chicken in Berlin

HALF AN HOUR waited for the food... it doesn't work at all

Clean, great staff and fast service. Parking spaces directly on the property and can also be ordered via drive I can only recommend, keep it up

This was not the first time we visited this establishment, before everything was just super. Now the staff has changed, the service is haphazard, the order is not fully fulfilled, and they do not deliver what is required. We waited for more than half an hour. During this time, for some reason, about six people were served after us. They are rude, disrespectful, and apparently they haven’t even heard of an apology.

At first the branch manager was very nice, but the boss wasn't so nice. This time I ordered wings and they were overly fatty, with every bite completely soaked in oil. So not nice this time.

After a long time we had an appetite for hot wings again. But €16.49 for 18 measly wings, no thanks. They used to be big, juicy and spicy. It's a shame for the money.

Unfortunately things haven't been good there for some time. Food is usually cold, there is always something missing from the bag to take away, sometimes a lot, which is really annoying if you decide not to check. Given the prices, that's really cool. We're not going there anymore. Last time was enough for us. Very unfortunate.

Not so good: The food is typical fast food, the ambience is mediocre and I found the waiting times for fast food to be slightly elevated. For a super quick snack with expected quality... Passable.

Typical KFC experience, but the food was probably 6 hours old and the drinks machine wasn't working properly and I still paid for it. But the cashier simply turned me away.

Unfortunately there was a strong smell of toilet in the dining area. I lost my appetite. Unfortunately, the drinks tap broke down that day, so you paid over €3 for drinks, but you didn't get a drink... There wasn't any money back either... you could definitely have solved it better for the customers !

We ordered via Uber Eats and the food arrived fairly quickly, but that's about it on the positive side. I have never seen such crap and eaten it or thrown it in the trash. The burgers are a joke, unbelievable to offer something like that. Everything was soggy and sticky, the taste was just greasy and disgusting. Fries soggy and cold. So that was really a grab for €45. Never again

I've never eaten so badly before, the store was really good 10 years ago after this one, the food was again the biggest rubbish in KFC.

The quality of the Hotwings is not the same as KFC. In my opinion they were hot wings that I bought myself. They were way too small, seasoned differently and breaded. I eat them regularly and they weren't Hotwings from KFC!!!!!!!

That was the worst KFC in Berlin. I threw away half of the food.

Every time something is forgotten...

This chain is really a disgrace, I never wanted to go there again but my companion was hungry, contrary to my intentions, I ate a burger there, the staff is poorly selected, eat and drink and play more with their cell phones than go to the tables or clean the dirty drink dispenser. Please don't eat there!!!!!

40 min for 2 menus. Take away. Drinks were forgotten. The chicken pieces were OK. The burger just looked lousy. It's clear that the pictures look different, but such a difference is really big for the price. Almost 15 euros for a burger on the menu that was no different than a cheap cheeseburger with a chicken patty.

In Last years they give me 60% wrong order and i most always go personally or check my online order is true or not, anyways they are friendly and food is tasty but oily.

I have loved visiting this KFC branch with my family and friends for 20 years. Last Friday evening I spontaneously had a meal here with local friends. The branch had been successfully remodeled a few years ago and was empty except for a handful of visitors. When I placed my order, the friendly service employee unfortunately informed me that my favorite recipe "Hot & Spicy" for the chicken pieces and hot wings with fillet bites had been abolished four years ago. Ironically, one of the main reasons I had come to enjoy and appreciate KFC since then was canceled due to a lack of customer demand. Nonetheless, the taste of the whole box of 3 was simply divine! The chicken pieces and hot wings were crispy, juicy and a complete delight! The coleslaw and French fries were also fresh and delicious. Dejavu! It was quiet and pleasant to have dinner in this atmosphere, helping yourself to the drink refill machine while chatting about old times.

It feels like it's been waited for half a century and skilfully ignored

Really bad. Chicken not cooked through and super fatty. Friends saw it in the toilet all night. Never again

Food was cold, even though the shop was empty. Order was ready much too quickly and only took 5 minutes. Apparently it was already prepared so it was already cold. Drinks on offer too few. Taste, well, maybe it would have tasted better if it had been warm . It was so cold in there that we had to leave our jackets on. Conclusion: I'd rather go somewhere else.

KFC has become really expensive over the last few years, even by fast food standards. But I'm only there at most once a year. The restaurants are getting dirtier and dirtier, but that's also because the customers can't eat properly, the staff has a lot to do and can't clean up after everyone, and the shops are always full. The food is of course always super tasty, but if you want to fill up you can easily pay 14-20 euros. Of course, you can say that you rarely treat yourself to something like that, but you should be clear about the fat content.

Over 40 minutes of waiting and then the order isn't even complete. Totally bad. Be sure to check your order before you go! Also the floor is very sticky and the tables are not wiped down. One star because 0 is not possible (for taste, if you will)

Been waiting for my delivery for almost 3 hours....

Unfortunately I have to agree with the “something is missing”. The fries and a refill cup were missing. They were then rather reluctantly pushed out. Since this seems to be the case so often, meaning that something is missing: is this perhaps intentional? Do you want to save money at the customer's expense?

They should finally hire employees who speak German and can take orders properly. It's been annoying for a long time!

Spicy wings overly greasy and barely seasoned, chicken bites dry, fries limp, employees unfriendly and stressed, overpriced and long waiting times even when there's not much going on. Col. Sanders would turn in his grave...

I like the shop, it's clean, well thought out, great service and the food is great 🔝.... Chicken 🐔 and potatoes 🥔 I love it...

For me one of the best KFC in Germany. Even after years, I would like to come back here again.

I have waited for approximately 20 minutes to pick up my order. Given that it is fast food, I feel that 20 minutes is a rather long waiting time. I was able to speak with the store manager after I escalated the issue, who was very helpful.

Well, I used to love KFC. When it finally came to Germany when I was a child, I celebrated hotwings Tuesday.😍 €1.99 for 6 hot wings, those were the days. Today you pay huge amounts of money for food that's warm, the cheese on the burger is cold and doesn't melt in the slightest, and they can't pack it up either (nice to have the citizen spread across the center console when they get out and no, I wasn't driving.) Fries limp and cold 😕 baaahhh Unfortunately, KFC is no longer recommended.

Very nice staff and everything was super fresh

The nastiest KFC I've ever been to! Drinks station - completely filthy! Tables - sticky! Outdoor area - full of rubbish and bags of chips in the bushes! And the toilets are absolutely amazing! - It really stinks to high heaven! Of course, to top off the whole mess, the soap dispenser was also empty, who wants to wash their hands afterwards in a shop where they eat greasy chicken? KFC in Mariendorf, thank you - WE NO MORE!

KFC in Berlin. Since we had really good experiences with KFC on vacation, we wanted to repeat them. Unfortunately it didn't work. The store actually looks okay from the outside, but the inside was pretty cold and the floor was pretty sticky. The staff was friendly (not too much) and the food came reasonably quickly (it wasn't busy either). There is a vending machine for drinks, which could take time if there is more traffic. There was hardly any taste in the 7up (I think the syrup was almost empty), the taste of the food was still OK, and the burger on the menu was very sticky! To be honest, I wouldn't drive 30 minutes to eat there again.

It was absolutely disgusting today and it gets worse every time

Thank you for not delivering the paid fries for an order of 58.00. Great service! And no one answers the phone either

Machines taking only cards not cash

Not recommended. Expensive prices.

Starts with the fact that it's cold. Then what you call ambience NB is also cool. No ketchup with the fries, just a dip for about 13 pieces of chicken and a drinks machine for everyone who orders? Oh and it doesn't even work properly and the Pepsi only tastes like syrup. So after the renovation it's worse than before.

The burger was carelessly pressed together and arrived as a ball. The milkshake machine suddenly broke down. The door to the women's toilet cannot be opened properly (you have to squeeze through sideways), two flushers are defective and one is even partially dismantled. In addition, there is an outrageous volume due to the lack of facilities.

Worst KFC I've ever experienced Every time you have to make sure that they actually pack everything you ordered into the bags. Something is always missing, that's happened several times now. In addition, the employees are unfriendly, look very bored and just don't feel like it to work or no idea I wouldn't say that I'm customer-friendly. What always annoys me is that you place an order and half of it is always missing and you constantly have to make sure that the employees pack everything in. Not everything is money, so you can get something for free. This is the case every time in the store. Not just me, but also friends have noticed it several times! Unbelievable!

I've seen better ones and eaten there

Unfortunately there was a problem. Pre-ordered online to collect delivery in store. Unfortunately, the order was pushed away by the staff. So I couldn't pick up my order even though I paid for it. That was very annoying. However, that's not the end... I placed the same order again and paid in cash. Mr. Genzel assured me that he would contact the head office by email so that we could get our money back because he would personally assure us that we had not received the goods.... This was all over a month ago now. No money has been refunded yet... That's really bad... Order K8006, reference number K662240728006

Today is the first time I've been to KFC in years and I have to say the branch in Marienfelde is very disappointing... You come in and it looks unhygienic everywhere, the entire floor is sticky, the seat cushions, the furniture is greasy so you don't want to sit down anywhere are the tables and chairs dirty and greasy customer frequency there are currently 15 people present it is very quiet and no employee manages to clean the toilets above I don't want to say anything else I asked an employee if she could please clean the table and she would come with me A soaking wet rag and the table was soaking wet too. Furthermore, when you order and stand at the counter, the display case and the counter look like they haven't been cleaned in a long time. My two burgers were cold and the bread was soggy, so sorry once and never again

Either the place burned down or they just don't want to deliver food. I've been waiting for 2 hours now, just annoyed. Why don't you even get information that it will take longer? This is absolutely underground.

The term “deceleration” reaches a new level here. The store was empty when I ordered at the terminal, but it took 25 minutes for a burger and 9 bites out. Employees were still laid off on break. The concentrate at the ReFill station was gone, and when a customer asked if it could be taken care of, she shrugged her shoulders.

Went there late in the evening with a very good friend. Everything's great!

McDonalds and Burgerking can pack in. Mashed potatoes and coleslaw... plus a few pieces of chicken... that's all you need. The milkshake varieties are awesome.

In my opinion, KFC is still the one with the best quality food among the large fast food chains in Germany. And you get more than burgers and chicken. In addition to the chicken, the milkshakes at KFC are particularly delicious. Side dishes like corn on the cob and mashed potatoes are something different and also delicious. The only unfortunate thing is that during yesterday's visit there was all Pepsi Light, Seven UP and apple spritzer. Then half of the drinks are not available. If you wanted to drink sugar-free, you could only drink water.

Mh... It was my first time at KFC... I don't know if it's just not my taste or if it always tastes that way but it was just too salty for me. The tables were dirty... But the toilets were clean :) the drink didn't taste good either... It was my last visit to KFC.

Summary: We recently ate there again and it seems to be standard now to serve cold or at best lukewarm food. Drink machine didn't work, but they gave us bottles instead. They didn't have what we wanted to drink, but whatever. Here is the long version: So, this is about fried chicken, and normally they are freshly fried and kept warm directly visible behind the cash register, but these warming stations have not been in operation since I have no idea when. I thought this was an isolated case, but that hasn't changed so far. Dishes for 3 people came quite quickly, which surprised me. But then it quickly becomes apparent why. Food is lukewarm at best and I would have gotten better chicken if I had hot-fried freshly fried chicken in the air fryer the next day. Crunchy is something else, and you can't get that in this branch anymore. I have no idea if this is the case in other branches. No matter how you twist and turn it, at these prices it's an absolute disgrace.

Unfortunately I can only agree with negative reviews. The younger staff in particular are often so unfriendly that you want to run away screaming.

Super nice staff 👍 We enjoyed the food very much

The fried chicken wasn't fresh and seemed like it had just been kept warm.

Food has declined over the years, but the look of the store has improved.

I ate there today at kfc, I haven't been there for a while now, the food was served within 2 minutes, the first thing I noticed was that the bites were cold, I had them exchanged and the same messengers served them cold again, the fries were cold Also very cold. I wouldn't go to this branch again, I would rather go to another one

I HAD TO GO AHEAD TO ORDER JONAS I FIND HER

Tasty but not cleaned that well.

Potatoes were reheated, too bad...and Krispy were rock hard

Like all other KFC franchise companies......

I ordered at the drive-thru... I said I would add a large Coke to my order, but then I got a salad called coleslaw. When the error was pointed out to me, I was told that I shouldn't take the cola because the machine only spits out syrup... Great. I then choked down the dry chicken.

Sorry, but it was pretty disgusting! I was about to give the food back. But I didn't dare because of that. The food was really bad. Even for a fast food shop. One employee disinfected his hands and was very friendly, but the rest were not present!

The food was cold, the wings were dry and the fries were completely soft. No wonder the delivery was 45 minutes late. 18 small wings and 2 x fries for 30 euros. A real disgrace in terms of quality. However, KFC responded to my complaint very professionally and refunded me the price of the poor quality products. Thank you! I give it full marks for service.

Hello, since I can't answer KFC's question, I'm adding the answer to the question about what I didn't like to my review. I was standing in the drive trough line around 12 noon, but I had a phone call and couldn't concentrate on the offer. So I stood there for almost ten minutes, worried that at any moment I would be in the way of someone trying to order. But no one came! Since I found the offer completely confusing (I don't know anything about kfc), I continued towards order acceptance/food distribution and was able to see into the restaurant. Completely empty. Looked like a lost place. Just that the lights were on and there were staff on site. Just no guests. At 12:15 noon. I found it so strange that I continued driving. Kind of creepy.

Every now and then there are things on the tables that aren't wiped down, but that's more due to the cheeky customers who just don't put their trays away, and the employees are well served when it's full. Quality is still top! It's just a shame that there are no ice cubes

You can eat comfortably and enjoy a good atmosphere. The staff was a bit annoyed.

I was eating there with my son. Unfortunately I was very sad about our experience. The citizen was OK. The wings had the feeling that they had been there for a long time. Then we were given lukewarm cola and when we wanted new drinks they gave us lukewarm cola again and only the third time there was Dan a cola flat pet toilets very dirty paper on the toilet seat on the floor urine on the floor the only positive thing there was the lady at the drive in very friendly

Gravy on mashed potatoes tastes burnt, Pepsi not cold, non-carbonated. Stribes without taste. Overall impression of business = miserable. Employees seem disinterested and very dirty

Thu. June 13, 2024, 7:30 p.m.: closed. Excellent :)

Such a dirty shop! 😩 the employees are 4-5-6 behind the counter (or squatting on the floor behind it) and the tables are covered in dirt, so my husband had to clean the table alone. If they're watching it, why isn't anyone reacting to it!? My highlight were the women's toilets - 2 of 3 cistern covers were lying around on the toilets just dismantled and they were all peed on? And why is my little daughter ignored when she tells me that there is no more soap? Really, those were disgusting conditions! 🤮

Finally KFC that feels real fresh 😃 Has parking, fast service and refill drinks.

A Fine place to dine in and take away too. Clean Tables and Clean washrooms. The staff speaks both English and Deutsch. Overall a good experience.

Everything now tastes like it has been reanimated...Everything used to be fresher 🤔

Delicious! But I always have to wait 2 hours for it to be delivered :)

Kiosk is not working expect only one and the working one is not able to use card only with nfc tags.

Excellent employee, helpful, pleasant communication :)

As you know it. :) I like it a lot 😀

This is one of the worst KFCs I've been to.

The food is fine, but they mess up orders.⚠️⚠️ Be careful. Look inside the bag and check. One time, they missed dips or mayo. Other times, they messed up the order. Even if it is a human error, this behavior is too repetitive, that it is questionable. I advise you to check the orders before taking it and don't take online takeout from this one. Or only order a few. They play when it is multiple items. Morals and authentic behavior are important and consistent, if it is a cent or a million.

Short version: became extremely expensive Unfortunately I have to withdraw my positive review. I've always had good experiences with KFC, nice staff and the food is usually great. Yes, inflation has hit the catering industry quite hard... yes, employees should be paid decently - but today (05/20/24) the prices were raised again. Now we have reached a point where we pay €4 for HALF an ear of corn. I was laughed at for €20 by an employee who said “you won’t get anything for that” The overall situation is very depressing. I'm just not willing to spend that much money on fast food anymore. Then it's better to go to the Italian restaurant and eat something decent for 10 euros.

If you want to enjoy the things fresh you should go to the branch and order on the drive. I've often noticed that you get the old things. Oh, and always check!!!! I guarantee there is always something missing. You can see that too who works there...... Sorry...

Unfortunately it doesn't work anymore. Fries were old, cold and dry, which also applied to the chicken parts, which were also soaked in oil. The pepsi was lukewarm and the facility was dirty. The bright spot was the friendly gentleman at the food counter.

NOT CRISPY,, SO NO CRUNCH,,IT'S SOOO HIGHLY EXPENSIVE,,PRRIONS VERY SMALL,,DRINKS TOO SWEET

Escape who can, bad service after pointing out that the food was served incorrectly, we had to buy extra sauce and the children's menu was served with spicy nugget bugs. This went uncommented

Very dear team, I would like to file a formal complaint against your employee who was working in customer service on May 14, 2024 at 8:30 p.m. I attempted to contact you by phone to resolve an issue with my incomplete order. However, instead of a proper solution, I was insulted and threatened with having my Uber Eats account blocked. I was shocked and disappointed by the unprofessional behavior and disrespectful treatment of a paying customer. It is unacceptable for your employee to be in a supervisory service role and treat customers in this manner. I expect a proper apology and action to ensure such incidents do not happen again. I ask for a clear explanation and expect that my concern will be taken seriously.

Coleslaw and Zinger are great as always, No card payment possible, defective Drinks machine also broken

A small fast food restaurant for a snack in between.

It was around 8:30 p.m. when I ordered the veggie burger to take away and then six chicken wings plus a drink and fries. Arrived home. It took about 5 minutes before we realized that the burger fridge was cold and the chicken wings must have been stored for a very, very long time because they were completely cool and had cardboard on the outside. In addition, the fries were also cold and solid. I don't think that's possible for a fast food chain either. It seems like they didn't get rid of enough and left the expired items in storage for too long. I won't be eating there again in the near future.

Unfortunately it's no longer what KFC used to be!

Everything is very delicious...

The food is quite good, mostly tastes very fresh. Service is also OK. If you actually have to wait longer, you get a free drink that you can always refill. It's a shame that sometimes you have to wait quite a long time. Otherwise the furnishings are completely fine and comfortable.

Food is really not tasty, aside from the fact that KFC isn't tasty anyway, it was very bad here. My burger was swimming in sauce, the meat was about 1/4 of the burger and very soggy. In some parts the staff has great difficulty with the language, which is of course not good, especially when there are problems. The satchels are also sent to a customer if possible. The ambience is just dirty, the machines for ordering are faulty, everything is on a main street. Not cool.

Unclean, the food didn't taste good at all and I also had diarrhea. Simply bad

Staff dismissive Food tastes like it has been sitting around for a long time Cleanliness leaves a lot to be desired

I've rated it before, still good. Very tasty, fast service. You don't need to make a reservation as there are enough spaces along with the outdoor area. Andrew

It's a so so experience. I feel macdonalds and kfc are overrated

A big thank you!! My grandson lost his smartwatch at this Kentucky store. She was found and handed in. They still exist, these people. A very big THANK YOU to the honest finder!!

The ordering machines are sometimes a bit quirky, but otherwise there was nothing to complain about.

Taste has its price. Update 2024...... Unfortunately, it's getting more and more expensive here too...

Food didn't correspond to the pictures. I wrote an email to KFC about the experience, except for apologies and we'll make it up to you, in the form of a voucher that has never arrived to this day and after more than 4 requests. I am not convinced by the service and will avoid the company in the future. It doesn't do what it promises. See pictures no cucumber or onions as stated in the picture