Kentucky Fried Chicken in Chemnitz

The price-performance ratio isn't right at all. Burgers are way too spicy. The food barely tastes good. Unfortunately, dogs aren't allowed inside.

The food was tasty, and the service was okay. But the prices are a bit shocking for them. Unfortunately, it spoiled the entire experience.

On 11.03.25 at 19:00, I entered KFC and ordered my food as usual at the self-service kiosk. When it was time to pay, an error occurred, and my card was not accepted. I tried another kiosk and a different card, but the problem persisted, so we went to the counter for help. At the counter, there was an employee (medium height, not much hair, older). My boyfriend and I politely asked if he spoke English, to which he sharply replied, "No!" We still tried to explain our issue as simply as possible and showed him the receipt from the kiosk. Instead of assisting us, he gave us a rude look, said something in German, turned his back on us, and completely ignored us as if we weren’t even there. Such behavior towards customers is absolutely unacceptable. I kindly ask that this incident be reviewed and that the employee is reminded that respect and customer service are essential in this line of work.

Nice atmosphere, spacious space and ordering is easy via the purchase displays, of course you can also order in person.

Yes, for a quick snack in between.

Very clean, the food was ready and very tasty. Burger was slightly spicy, which wasn't obvious from the selection, but still really good By the way, you just have to press hard on the door

Friday - 9 p.m.: Terminals off, food cold. The fries and chicken fresh from the frosted tray. Too bad

Fast friendly cheap delicious fast food as it should be

It's always great to get a bucket of 40 chicken wings for the Superbowl

Fast preparation and no waiting time when ordering! However, our food had been on display for some time and was therefore very dry.

When you call they just hang up! I think it's outrageous that I only give one star. I'll never cry over food again because that's disrespectful

I was so looking forward for some KFC, but to be honest,. Disappointing. Chicken and burgers were cold felt like it was made day before the only hot thing on a plate was chips with way to mutch salt. Wouldn't recommend

Actually not even worth a star. Service is getting worse and less friendly. The quality of the food is also very poor. You have to order at the terminal, extra changes to the kids menu (burgers) are only possible after ordering from the staff and if you order at the terminal and pay in cash you don't get a receipt. Also not possible upon request. We probably won't come here again. Price performance no longer fits at all.

The establishment is moderately busy, because of this it is possible to comfortably settle down and not have to wait long for an order

The waitresses are friendly and helpful

I visited KFC for the first time in my life and was very upset. The potatoes were cold and very salty, the wings were just oil and bones, and there was a hair in the sauce. Also, the staff was very noisy, you couldn't even hear yourself because of how loudly they spoke and something was constantly creating loud and unpleasant noise, and as the cherry on the cake, the entire staff was watching you eat.

at the children's menu, instead of fries, they gave me mashed potatoes, juice and toys were not given to me. A nasty experience.

Two burgers with more bread than chicken, a wrap that doesn't deserve the name because you can see it and 2 toddler portions of fries... 33 euros. Without words . Or maybe... NEVER AGAIN😡

Very nice staff even shortly before closing time

Delicious milkshakes, good quality, quite good service, except for the communication, but unfortunately that is poor in all fast food shops in Chemnitz.

WC was great this time. A bit too much breading on the chicken pieces.

Terrible service, technology doesn't work. When asked, there was just an annoyed eye roll. Thank you, never again...

We went after a long time with children and this KFC branch was the closest. The food was good, the waiting time was short.. but the service does not deserve more than one star. They hardly say hello, they look annoyed at customers and if you want something from them, they send you where the sun don't shine. In total, we made orders over €100 and when I said that they gave us the wrong sauces (because no one eats BBQ sauce in our place and I personally changed it for another when ordering), they told me that they would not change the sauce. What's the problem with little kids swapping BBQ sauce for ketchup?? And when we said that we left so much money here, all the employees started laughing. It's just that the customer comes last here. The behavior of the waiter spoiled the overall impression and our appetite. So we will never go here again 👎

One of two burgers. forgot, top performance.

Once again an example of how a single branch manager ruins the image of an entire brand. Today at 2:13 p.m. purchase for €22.47. BBQ was automatically included twice as dips. I would have liked to swap a BBQ dip for a garlic dip. The employee and the shift manager refused the exchange request. They weren't allowed to do this, their boss would have strictly forbidden it. Extremely embarrassing for a "penny item", customer service is zero. My opinion: Someone has missed their job here.

What was going on here? 🐓😱😅 So we wanted to go to the great KFC in Chemnitz, we were greeted at the entrance by a special guest 😅 We went in anyway and had a delicious meal and enjoyed the great ambience ☺️🙏 Great fast food chain 😋

Just 10/10. The food was divine, we ate our fill (who cares, 25 euros for two people). Below is a photo of a cheeseburger, and no, this is not sauce, this is real normal and tasty melted cheese. The strips are crispy. Everything is fine (by the way, there is an original cheeseburger recipe from the Colonel :)). Inside Everything is clean inside and already prepared for New Year's Eve. In short, everything is at the highest level, I highly recommend it. The only negative is working without gloves, but unfortunately, let's count how many times have you seen people working with gloves? Here you go. P.s. I read here what people write differently. Apparently the establishment has corrected its mistakes. The potatoes are also hot and crispy, and not like others write. The prices are also normal, 25 euros for two people and you can eat until you can't stomach it, in my opinion this is a completely healthy price.

Absolutely rude staff gave the wrong sauces but you can't exchange them. Never again:)

Everything as usual at KFC, ordering now only via machine

Fast and simply good. Just fast food.

Worst service in a long time here you can't even exchange ketchup for mayo for your child. The food is also half cold. Bon appetit. Unfortunately it has deteriorated a lot over the years!

I ordered a burger without sauce, the sauce was spilled on me and I asked why. He lied that the sauce couldn't be removed. I removed any sauce from the burger on the board

I would love to give zero stars but unfortunately that's not possible. The employees there are an absolute disaster, unfriendly answers to normal questions. You're being made stupid, you're being blasphemed, it's really no fun to eat there and you don't have to put up with such insolence.

Unfortunately poor quality of food. For 16 euros for a menu I expect fresh fries (these were old and sticky), a warm burger (this was cold), and fresh chicken pieces (these were also cold and of poor quality) It's a shame, it really used to be better.

Way too expensive and a bit dingy. A burger for over 10 euros. Do you still notice? We left again...

Been there three times. Every time I got completely salty fries.

Went there yesterday at 9 p.m., the food was ready quickly, the staff were nice, top service, the food was good too, 4 stars

November 2nd, 2024, we have just checked our order, food worth over 15 euros is missing. Doesn't work at all. Never again. Pure rip-off. Please never visit this location.

Since my granddaughter really wanted to go there, I let myself go with her, even though I actually wanted to go to the fast food restaurant 50m away. Disappointment across the board. Flabby, only lukewarm French fries, the burger bun was worn out after a short time and I've eaten better burgers. I won't let myself go there again.

I do not recommend meat in a bucket - it is very dry and hard It must have been lying there for a very long time Money thrown away👎

Delicious food, fairly quick service and an American style But expensive

No soap in the dispenser in the toilet, the container for paper towels was completely dirty. The food was completely oily with a mushy taste. Conclusion: Never again.

It was tasty but decent prices.

You have to like it. At least the place was clean. Outdoor area and lighting dirty and partially defective. The parking lot is very dark. The food itself is a matter of taste. Prices very overpriced.

Menu ordered with fries, then mashed potatoes were served at the counter. When asked, they said there were no fries. Strangely, other guests who complained more got fries. The little man with the Napoleon complex was pretty strange too. Maybe you can have a button-up polo in the service. The one colleague who brought us food was super friendly, she had all these pins.

Saturday 10:45 p.m., on the way to KFC's Dive In. There's a car parked sideways in the driveway. Okay, I thought, just go in. All chairs put up - closed sign from 10 p.m. We are a city with 250,000 inhabitants, not a cow town, KFC, why do you close so early on Saturday.

I'm incredibly disappointed, I was really looking forward to KFC and then everything in the store backfired. At the beginning you have to open the heavy electronic door yourself because it's broken and it hardly opens, only with a lot of force. I also ordered an 18€ menu in which the fries had already been out 10 minutes beforehand and had turned dark yellow and were no longer fresh or tasty at all. I also ordered a Zinger Burger in which the cheese wasn't even melted, I'm leaving assuming that the Zinger Burger without cheese had already been sitting outside for 10 minutes and the slice of cheese was simply slapped on top. I'm incredibly disappointed. I won't be visiting this store again anytime soon.

I used to enjoy going to KFC, but the quality has drastically deteriorated. We ordered 2 menus, the burgers weren't particularly big and the meat on them was hard to find. The Zinger Burger was very dry and so were the hot wings. You really could hardly eat them. They used to be nice and juicy and still had meat on their bones. Today just breading. You would be able to endure the whole thing if you didn't have to pay almost 30 euros for it! A “real” burger shop is more worthwhile. KFC is hopelessly overpriced for this quality. That was my last time at KFC for a long time. Too bad. The 2 stars are because the store was clean and the food was ready quickly. However, it was freezing cold. We even had to keep our jackets on while eating because it was so uncomfortable.

Well, I love KFC and it's my favorite of all the fast food chains, but There were no fries to order, even though there were some in the fryer, and the hot salsa was out, EVEN THOUGH it was on the counter. When I asked, they just said that I couldn't exchange my unopened sauce, I would have to order it for a fee... Nothing else comes to mind... Didn't even go to order. Next thing. The apple spritzer...I've never drunk anything that was called apple spritzer and tasted so little like it... If I drink apple juice and then pee in a glass, it tastes more like it than this concoction….

As with every KFC, the food is good but definitely too expensive. There is absolutely no relationship between price and performance. I would therefore rather go to the Golden M or Burger König. If it has to be fast food, then at least it won't leave you poor afterwards... E.g. €18.99 for the original bucket (8 chicken pieces) is really very expensive because there weren't even any drinks included...

The food was quite ok. The fries don't taste good. The chicken pieces were good. We've had enough.

KFC's ordering system is just terrible

The preparation took a very long time, apparently the employees didn't understand each other or didn't speak the same language. Then our order was incorrect which resulted in another waiting time. All in all, it's actually very disappointing because there are already so few branches here in Germany and they are also poorly managed.

Cold meat, cold fries and sugar-free drinks are worth a fart.

Was a huge fan for years until the recipe was changed a few months ago. The Zinger Burger suddenly tastes very excessively of a spice or salt, difficult to describe. The piece of chicken has also become twice as thick, it just felt disgusting to have half a kilo of meat on a burger. Won't go again in the future.

I won't go to Chemnitz again because of KFC, it's not worth it. The taste leaves something to be desired, but the price doesn't. The facility does not invite you to linger for a long time.

Fast and competent advice, super tasty and definitely recommended. Special thanks to Ms. Schreiter, who responded very well to individual requests :-)

Ugh poodle. Has nothing to do with food

Fries soggy don't cross. The burgers were carelessly thrown together and the lettuce from the burger was wrapped between the paper. The crispy cheeseburger is a joke, a slice of cheese and a scrap of chicken. Relatively a lot of money for relatively poor food. 4 kebabs would have been better and only half as expensive

Super friendly staff when the first order was overwhelmed 🤣 I think coleslaw and corn on the cob as side dishes are a great alternative to fries 👍

It really used to be better. So KFC in general. The decision to only offer zero drinks is more than just wrong. There is also either apple spritzer, which I can't tolerate, or Lipton iced tea, which tastes really chemical and bad. In addition, the new dips are a horror and no longer taste good at all. I actually always liked the sweet and sour and curry dip. But the new recipe tastes terrible. Luckily the meat is - still - good. But well, you don't have to understand American madness. Why it is so difficult to understand that there are also differences in taste from country to country is a mystery to me. Not everyone wants to drink Zero or eat disgusting dips. I always enjoyed going there and was a regular customer for a long time, but something like that just scares me away. Unfortunately, I prefer to go to the competition.

The food was prepared quickly and tasted good as always, so the service was also 5*

There is nothing to eat here 20 minutes before closing time. Actually, I expect food until closing time.

I don't know what's going on with you. Until about a year and a half ago we liked going to KFC. It was tasty and everyone was happy. But over the last few months the taste has become increasingly poor. Yesterday the chicken pieces in the bucket were a bit dry and not particularly warm. The mashed potatoes were better too. Hunger drove it in and greed kept it in. After we haven't been there for a few months because we were disappointed last time, yesterday's visit was confirmation that we're turning our backs on you for a long time. Too bad about the money... It's a shame about the store... in this case: everything used to be better! At least with you

One employee in particular stands out with his extremely unfriendly and rebellious manner. We accidentally tried to redeem a Click and Collect voucher at the checkout and the employee asked if you couldn't read and if you never used Click and Collect during Corona times. We also asked whether we could also redeem vouchers at the ordering terminals, with the employee saying, "Yes, if you can do it too." Furthermore, colleagues are exposed and treated like garbage by him. I have never experienced anything so unfriendly here Experienced, on the contrary. We enjoyed being here because the employees are very friendly, but unfortunately not all of them are definitely the wrong job for him.

Nice big shop. Food tastes good. Unfortunately, the window panes were heavily smeared, as was the display on the drinks machine. The cleanliness needs to be improved

Best kfc in germany, super service and fresh food :)

For €60, we fed 5 people, but literally to the point of overeating. The staff is friendly and the hygiene is excellent. Recommends

2024-08-13: Friendly service, chilled drinks - that's all we needed today in the 🐵 heat! For today I only give the parking lot 5*! 😉

Very tasty and friendly service

Like any other branch (e.g. Leipzig) the same quality. Visits are rare and sporadic, but we are always satisfied.

Disaster!! The store is usually empty anyway and if it has to close, it doesn't surprise me. Kentucky is already overpriced, but when someone comes over, you should make sure that the goods you order are fresh and not taken from the warming container that the chicken was in for what felt like 2 hours. I had 2 pieces of chicken that had more breading than meat and were far dry. So 2 parts, 3 nuggets for over 10 euros. I would have preferred to buy a fried chicken for that money. Service isn't great either, you order at the table, pay and a shuffling employee puts the sad food in a cardboard bowl. Worst KFC I know, I won't go there anymore.

Delicious chicken fillets and spicy hot wings. It's always a pleasure for us. Sometimes there is a lack of transparency. You have to order the dips separately and if side dishes are shown in the offer pictures, they are sometimes only included as an option.

Just before we got everything, great employees. Good taste, everything was great.

We were a little disappointed with the store. Bathroom wasn't nice and the soap was gone. There was no ketchup with the fries. Drinks are only available in Zero (Cola Fanta Sprite etc). It just doesn't taste good. Otherwise the food was great. But for the prices there is more to eat in other local snack bars.

Cold fries, cheese & bacon way too salty and not enough salad. Ordered at the terminal and everything was ready after less than a minute... no fresh preparation! The shop was empty! Unfriendly employees! No recommendation!

I am a regular customer at KFC and am currently visiting Chemnitz. Unfortunately I have to say, I was really disappointed here. The fries and crispys were not fresh. And that at 12 noon, a shame and really outrageous for the money. Then unfortunately I could only choose bbq smoky at the kiosk and when I picked it up I asked to swap one of the sauces, but I was told that it wasn't possible. I should have changed it at the kiosk, which wasn't possible and so I was unlucky. The lady said it was instructions that nothing could be exchanged anymore. If that is your business policy, I will no longer eat at this branch. You can sit on your sauces. Really not recommended.

For me personally, food is too much breading and overall too expensive. Ambiance is ok for fast food.

Just a KFC and quite expensive for a fast food restaurant. The coleslaw now costs 3.99. For a coleslaw that's actually quite a disgrace.

Quite expensive, tastes "OK" the milkshake is more of a crystal shake...it was clean and tidy

Clean, tidy, friendly service. Luckily there wasn't much going on at our time, it's said to be worse sometimes

I always like going to KFC. This is a good alternative to the other fas food chains. Delicious chicken and burgers. Everything was fine when we visited last night. Keep it up!

Yes, something like that was good, unfortunately we had a children's menu where there was hot sauce on it and it was ordered as normal. Unfortunately, you couldn't eat it. The selected sauces weren't there, but after asking you got them. I think it's bad with the terminals earlier I thought it was better, of course you have to save money, but I don't know if you have to save money on service, it's enough if you save on quality, you don't have to save money on service as well

Friendly staff, great selection of food.

Unfortunately, part of the order was often forgotten and you had to stay behind and always check

Well, not better than the others... but comparatively expensive.

Served quickly. Apparently clean. At least in the afternoon you are safe from the applause there.

During our last visit (drive) a few parts had been forgotten, a phone call was enough. On the next visit the boss took over our entire order 🤩 thank you

Quite a cozy place and super chicken! Corn is still a winner, loved it!

It took forever, the portion was manageable and way too expensive. Service wasn't really there.

Unfortunately I have to give one star less because there was only Zero Sugar Cola, 7 up and Miranda, so it should be up to the customer to decide if they want normal Pepsi. But the food was great

It was really a wonderful experience. Friendly staffs and best customer service. 😍😍😍😍

I had the best experience of with the service and the food.. All the workers were very friendly and helpful. Thank you so much for giving the best experience with you

Always happy, friendly and fast service

I went to KFC again today and was shocked to find that they only had zero sugar drinks. An absolute no-go! I decide what I drink and not a fast food chain! Very disappointing...

The food we got was delicious. Unfortunately a dish was missing, ordered for 5, received 4. It was explained to us that everything was put on top of it. We were probably unable to see it then.

The food tastes good, but the prices make me lose my appetite!

No cash payment possible, long waiting time! Price performance too high for a fast food restaurant

Food was old and stuffy. Shift management very irritable. What else can you say about that?

Food was dry, fries and burgers were already cold. Management overwhelmed. Chicken pieces are smaller than usual at KFC. Go somewhere else!