Kentucky Fried Chicken in Chemnitz

Good evening, I ate there last night and ordered hot wings and crisps. When they were ready, they were all cold and had hair on them. Since this morning, I've had terrible stomach pains with gastroenteritis and chills! I would advise you not to eat there, and the staff are very unfriendly! It's pure garbage!!!! Expensive and rubbish.

That was the worst experience of my life at a fast-food chain. On November 11, 2025, at 2:10 p.m., I ordered at a kiosk (to eat in, I'm sure of that). My order number was 33. An older woman said order number 31 was ready. I waited, of course, since my order number was 33. Then a man (medium height, thinning hair) came in and said order number 33 was ready (he suddenly called order 31 33). That was the first mistake, which can happen, no problem there. But it got worse. I went to him and politely said that I wanted to eat in. He then shouted at me very loudly (I was almost confused) and said, "You ordered takeout!" I politely said again that maybe there was something wrong with the system or something, and that I would like to eat in. Then he threw my food onto the tray as if he were feeding an angry dog ​​and continued shouting at me. I've never been treated so badly in a restaurant, but of course I remained calm. I'm a shift supervisor in the restaurant industry myself and I've never yelled at a customer, no matter what. It's unbelievable that KFC allows its employees to yell at customers. The most unfriendly employees I've ever seen. I'm extremely disappointed.

An absolute disaster! The terminal crashed during payment, but the payment was demonstrably charged to the credit card. The staff was extremely unfriendly, downright condescending. Half of the food was missing, and no receipt was given, making a complaint pointless. €30.27 for about 70% of the ordered items. The drinks were the absolute worst; I wanted a Coke, not brown water! KFC, please sort this out...

Unfortunately, something was missing from my order again. Like about 50% of the time. I noticed too late. Otherwise, just a typical KFC experience.

November 1, 2025, 7 PM Drive-through closed due to malfunction (according to the sign) Men's restrooms closed due to malfunction 2 ordering kiosks malfunctioning (API error) Another ordering kiosk has an extremely unresponsive touchscreen Feels like there are 100 customers in the store Nearly 60 minutes waiting time for my order This isn't the first time something like this has happened. When will you finally get your store under control? I haven't experienced such poor management in a long time.

We wanted to order takeout tonight, but the drive-thru was closed again. So we had to order inside, and we changed our minds. I went to the counter and said hello to an employee. He just kept walking with a quick hello. Another employee then told me it wasn't a problem and we could eat in. At that, the employee who had ignored me earlier groaned in annoyance. While we were waiting and I was telling my husband the whole story, he kept giving us strange smiles. My husband then vented his frustration and told him that's no way to treat customers. We both work in the restaurant industry. The employee who gave us our food and didn't ignore me was very friendly.

They currently offer a cheese sauce/dip that you can buy with it for €2. In Chemnitz, it's less than 10 cents; it barely covers the bottom of the cup. When asked why so little, they tell you you can buy more. At other KFCs, the cup is almost full. Some of the chicken pieces are cold. The crispy pieces, on the other hand, are rock hard.

Great spot on the route we were going to Switzerland, clean, free toilet, nice service, quickly prepared food. I recommend it!

A very unfriendly environment and very disgusting food. We ordered hot wings yesterday, which were 3-day-old wings and I got a stomach ache.

A catastrophe that's incomparable to what's happened in the past. And the company's reaction, which is always the same, shows their attitude. Enough, because the next customer will come along and pay them back. The next one will come along and fall for it. Any snack bar can keep up with that.

This is simply not a nice place... The tables and floor are dirty. The price/performance ratio is really bad... the food is way too expensive and the quality leaves a lot to be desired... The crispy cheeseburger is absolutely terrible. What I found worst, though, was that they wanted an extra €1 for a mini packet of ketchup... that's a disgrace, that's what they have to offer with their 🍟!!! I can only advise everyone to stay away from KFC; I will never eat there again. I'd rather go to BK....

What I got was good. Unfortunately, it was only half. A side dish was forgotten, and my double cheese turned into a single cheese. Thanks for nothing.

Finally, a KFC where you feel comfortable, not like those filthy Berlin restaurants. My food was hot and cooked through, the breading wasn't too heavy, the tables were clean, the shop was clean, and the restrooms were hygienic. I didn't have to wait 5 minutes for my order. The service spoke German and was friendly. I'd love to go there more often, but it's easily 400 km away 😢

So expensive! For a citizen with a small hand, a small Coke costs €10. I left hungry.

Let's be honest, Kentucky Fried Chicken has been better. It's clear that prices won't stay the same, but at least the quality should stay the same. The portions are getting smaller, the fries are getting sloppier... The quality should improve...

Yes, this place can be recommended.

Quick order processing via the app. Friendly service upon pickup. Everything was delicious and exactly as ordered. I recommend it and thank you.

stood in front of closed doors although according to opening hours it should have been open

Closed today 😔. Due to a system glitch

I came 60 km to eat at KFC, but it was closed, although Google Maps shows that the restaurant is open.

You can eat it every now and then.

Price-performance disaster – two people spent almost €30 and didn't get enough. The picture of the ordering terminal didn't match the small box I received either...

Super tasty and clean atmosphere!!!

Ordering at the terminals was not very intuitive. Ordering via the app didn't work at all.

Today, for my son's sake, I went to KFC again – for the LAST time! We had a meal and a bucket, which was supposed to include dips and multiple layers of mayo. At the table, I noticed that nothing was included. When I asked if that was missing, I was told I had to customize it. I would have to pay extra at that point if I wanted dips/mayo. As I said, never again with such customer service for such overpriced, substandard food.

Unfortunately, you can only order at the ordering terminal and not in person. The terminal is confusing, and if you're not familiar with it, it's hard to know what to order. There are so-called "buckets." In my desperation, I ordered one for a lot of money without knowing exactly what it was. It was a complete disaster. It was far too greasy and tasted absolutely nothing. More than half of it ended up in the trash. Is it really too expensive for KFC to at least set up a counter where you can get advice? Well, for me, that's settled once and for all.

You don't have to have it, price performance and the taste simply not recommendable

Always delicious, friendly staff

I don't think there's much to say; when it comes to chicken, they're simply amazing. It's not much more expensive than McDonald's or Burger King, but it tastes much better and looks more pleasant. You can't complain about the cleanliness either. Sure, you could find something if you looked for it, but at first glance, everything was fine. The food quality is top-notch; they know their craft. I would definitely come back. What really annoys me is the delivery radius, which is far too small. I live maybe 15 minutes away by car, and they don't deliver there. That's why I'm deducting one star.

Bucket menu for €25 - Personalization: If you don't personalize, you'll get unwanted side dishes instead of the ones shown on the order picture. This is misleading!

We were there yesterday and picked up food. After eating, my wife had a stomach ache. 👎

It seems clean so far. But we didn't order anything. Luckily, someone warned us that they themselves wait 30 minutes for their orders. So we went somewhere else because we didn't want to put ourselves through that. It was pretty busy, but by no means so busy that you'd have to wait that long for your food at a fast-food restaurant.

Unfortunately, the food was completely overseasoned. The burgers were extremely salty and therefore inedible.

Very tasty food and very friendly and helpful staff. KFC is very easy to reach from the highway.

I haven't been to this restaurant many times, I would rate it 5 stars because there was nothing wrong with the food or the service, but today I'm only giving it 3 stars because the restaurant closed 1 hour before closing time.

A ton of flies flying at the food. The fries were way too salty. The Zinger Burger had very little meat. The Squid Game Burger and wings were also way too salty. I eat a lot of salt, but this is top-notch salt. I stopped here because of the good reviews, but it was a complete disappointment.

Yeah, you can do that once, but the Ü lines were missing on the Drive-In-See-You-Bye sign

Unfortunately, this was my worst experience at KFC so far. The food was served unusually quickly, which surprised me at first. But it quickly became clear why: It was cold, and the fries tasted like they were from the day before. I also ordered the new "Squid Game Burger" – this was also cold, and the bun and chicken were soggy. What was particularly unpleasant was that there were black particles in my drink. After pointing this out to the staff, I was given a new cup. I tried a different drink – again, there were particles in it. So I was given another cup and tried the second machine this time. But there were black residues in the drink again. When I pointed out that both machines were apparently contaminated and suspected that they might not have been cleaned, an employee responded in a cheeky tone: "The manager cleaned them especially today." When I asked for a new cup again, she said, annoyed, that she couldn't keep giving me new ones. Apart from that, I was disappointed by the hygiene of this branch – even the toilets gave the impression that the floor was cleaned at most once a month.

There are only digital ordering kiosks or online ordering via the app, which often doesn't work. The employees are fully occupied in the kitchen and therefore have almost no time to help customers. Of course, this isn't their fault, as it's the system of this customer-unfriendly chain restaurant. The food wasn't particularly good either. The sauces/marinades were tasteless, the buns had a strange consistency and flavor, and the chicken could use some seasoning. Unfortunately, not recommended. Better to go to the competition.

My review is certainly influenced by the fact that I generally find the food at KFC very tasty, and I've been there often enough to find my way around the somewhat confusing menu. At KFC, I highly recommend everyone try the corn on the cob instead of the usual fries. The coleslaw is also very tasty. Some of the kids really enjoy the mashed potatoes.

Unfortunately, I didn't have a good experience at this KFC. There were long wait times even though the restaurant was relatively busy. The prices were far too high for the quality offered. The burger simply looks sad. Unfortunately, I don't recommend it.

Unfortunately, my visit to KFC Chemnitz was disappointing. The employees seemed overwhelmed and stressed, which also affected the service. There was hardly any friendliness, and the overall process seemed very chaotic – long wait times, incorrect orders, and a lack of organization. There's definitely room for improvement here, both in customer service and in internal process organization.

It's become far too expensive, the price/performance ratio is not OK...

We went there spontaneously. It's very modern. The food was delicious and the price/performance ratio was good. However, I found the dish return process a bit difficult to get used to.

A nice restaurant with the usual high quality, a pleasant atmosphere, and friendly staff. There's always plenty of seating, the place is clean, and there's ample parking in front. 👍

This was definitely our last time there. The order at the terminal was unclear. The bucket we ordered wasn't what we actually received. We assumed we'd get what was shown in the accompanying picture. The side dishes and dip were missing. Instead, we got four fries. The same was true for the kids' boxes. The picture shown wasn't what was given to us in the boxes. The Capri-Sun was missing, but we were given two cups to get our own drinks. When we asked the employees, they didn't understand. Disappointing in every line. Accordingly, we were also disappointed with the price, as we didn't eat what we expected.

Unfortunately, the quality is very poor for the price. The filet bites from the kids' menu taste simply awful.

I got the box with 18 Hot Wings. Unfortunately, there were only 16 in it, and what a mess. Completely dried out, with very little left. Never again for that price.

Super delicious, good value for money, but the atmosphere could be a bit more cozy for my taste. Service is hard to rate; restaurants like this are designed to have as few staff as possible.

very rude staff, I asked them to change my sauces because I didn't know they had to be changed on the website and they didn't want to explain how to do it

40 minutes before closing time, the kitchen closes... Absolute impudence! When I asked if we could make a few more Crispies, the only answer we got was that the kitchen was already closed. We drove an extra half hour to KFC only to go home empty-handed. Really great. Then adjust your opening hours if you stop selling food 40 minutes beforehand. Absolute disappointment. Then we go to BurgerKing next door and they still sell food, as they should, at least until the official closing time.

Typical KFC food, the staff (a middle-aged man) super unpleasant with customers.

Well... We took a detour specifically to eat there again for a long time. Unfortunately there is no comparison to previous years. Since you have to order at the terminal, it is very difficult for casual customers to find the right thing. The food was ready quickly. But really only lukewarm. I personally didn't like the fries. They had probably been there for a while and were cold and soft. Overall, it wasn't anywhere near the taste experience we knew before. Of course, the portions have now become much smaller and more expensive. We've had enough, but we won't be going back any time soon. Too bad.

Absolutely not...the burgers were cold and the onion rings were totally soggy...the staff reacted negatively to the complaint.

I recommend 2 charcoal tablets for dessert... never again. I will remember the stomach cramps for the rest of my life

Food was very tasty, as always. I had a cheese bacon burger on the menu with fries and 3 hot wings. In the ambience there is -1 🌟 because the toilets were unclean. For men it's the sink and for women it's the partitions and doors. But that can be fixed quickly.

The food is burnt and bad, it doesn't taste good at all. I've told the staff to change it, but they don't even bother.

We ordered a family salad with fries. The fries were too salty. We wanted to change the BBQ sauce to sweet and sour, the staff informed us that this was not possible. I don't know why that wasn't possible, we didn't ruin the sauces. Never again

A bit hard meat, otherwise great

The price-performance ratio isn't right at all. Burgers are way too spicy. The food barely tastes good. Unfortunately, dogs aren't allowed inside.

The food is tasty, the service was also ok. But the prices are pretty scary for them. Unfortunately it spoiled the entire experience.

On 11.03.25 at 19:00, I entered KFC and ordered my food as usual at the self-service kiosk. When it was time to pay, an error occurred, and my card was not accepted. I tried another kiosk and a different card, but the problem persisted, so we went to the counter for help. At the counter, there was an employee (medium height, not much hair, older). My boyfriend and I politely asked if he spoke English, to which he sharply replied, "No!" We still tried to explain our issue as simply as possible and showed him the receipt from the kiosk. Instead of assisting us, he gave us a rude look, said something in German, turned his back on us, and completely ignored us as if we weren’t even there. Such behavior towards customers is absolutely unacceptable. I kindly ask that this incident be reviewed and that the employee is reminded that respect and customer service are essential in this line of work.

Nice atmosphere, spacious space and ordering is easy via the purchase displays, of course you can also order in person.

Yes, for a quick snack in between.

Friday - 9 p.m.: Terminals off, food cold. The fries and chicken fresh from the frosted tray. Too bad

Very clean, the food was ready and very tasty. Burger was slightly spicy, which wasn't obvious from the selection, but still really good By the way, you just have to press hard on the door

Fast friendly cheap delicious fast food as it should be

It's always great to get a bucket of 40 chicken wings for the Superbowl

Fast preparation and no waiting time when ordering! However, our food had been on display for some time and was therefore very dry.

When you call they just hang up! I think it's outrageous that I only give one star. I'll never cry over food again because that's disrespectful

I was so looking forward for some KFC, but to be honest,. Disappointing. Chicken and burgers were cold felt like it was made day before the only hot thing on a plate was chips with way to mutch salt. Wouldn't recommend

Actually not even worth a star. Service is getting worse and less friendly. The quality of the food is also very poor. You have to order at the terminal, extra changes to the kids menu (burgers) are only possible after ordering from the staff and if you order at the terminal and pay in cash you don't get a receipt. Also not possible upon request. We probably won't come here again. Price performance no longer fits at all.

The establishment is moderately busy, because of this it is possible to comfortably settle down and not have to wait long for an order

The waitresses are friendly and helpful

I visited KFC for the first time in my life and was very upset. The potatoes were cold and very salty, the wings were just oil and bones, and there was a hair in the sauce. Also, the staff was very noisy, you couldn't even hear yourself because of how loudly they spoke and something was constantly creating loud and unpleasant noise, and as the cherry on the cake, the entire staff was watching you eat.

at the children's menu, instead of fries, they gave me mashed potatoes, juice and toys were not given to me. A nasty experience.

Two burgers with more bread than chicken, a wrap that doesn't deserve the name because you can see it and 2 toddler portions of fries... 33 euros. Without words . Or maybe... NEVER AGAIN😡

Very nice staff even shortly before closing time

Delicious milkshakes, good quality, quite good service, except for the communication, but unfortunately that is poor in all fast food shops in Chemnitz.

Terrible service, technology doesn't work. When asked, there was just an annoyed eye roll. Thank you, never again...

WC was great this time. A bit too much breading on the chicken pieces.

We went after a long time with children and this KFC branch was the closest. The food was good, the waiting time was short.. but the service does not deserve more than one star. They hardly say hello, they look annoyed at customers and if you want something from them, they send you where the sun don't shine. In total, we made orders over €100 and when I said that they gave us the wrong sauces (because no one eats BBQ sauce in our place and I personally changed it for another when ordering), they told me that they would not change the sauce. What's the problem with little kids swapping BBQ sauce for ketchup?? And when we said that we left so much money here, all the employees started laughing. It's just that the customer comes last here. The behavior of the waiter spoiled the overall impression and our appetite. So we will never go here again 👎

One of two burgers. forgot, top performance.

Once again an example of how a single branch manager ruins the image of an entire brand. Today at 2:13 p.m. purchase for €22.47. BBQ was automatically included twice as dips. I would have liked to swap a BBQ dip for a garlic dip. The employee and the shift manager refused the exchange request. They weren't allowed to do this, their boss would have strictly forbidden it. Extremely embarrassing for a "penny item", customer service is zero. My opinion: Someone has missed their job here.

What was going on here? 🐓😱😅 So we wanted to go to the great KFC in Chemnitz, we were greeted at the entrance by a special guest 😅 We went in anyway and had a delicious meal and enjoyed the great ambience ☺️🙏 Great fast food chain 😋

Just 10/10. The food was divine, we ate our fill (who cares, 25 euros for two people). Below is a photo of a cheeseburger, and no, this is not sauce, this is real normal and tasty melted cheese. The strips are crispy. Everything is fine (by the way, there is an original cheeseburger recipe from the Colonel :)). Inside Everything is clean inside and already prepared for New Year's Eve. In short, everything is at the highest level, I highly recommend it. The only negative is working without gloves, but unfortunately, let's count how many times have you seen people working with gloves? Here you go. P.s. I read here what people write differently. Apparently the establishment has corrected its mistakes. The potatoes are also hot and crispy, and not like others write. The prices are also normal, 25 euros for two people and you can eat until you can't stomach it, in my opinion this is a completely healthy price.

Absolutely rude staff gave the wrong sauces but you can't exchange them. Never again:)

Everything as usual at KFC, ordering now only via machine

Worst service in a long time here you can't even exchange ketchup for mayo for your child. The food is also half cold. Bon appetit. Unfortunately it has deteriorated a lot over the years!

Fast and simply good. Just fast food.

I ordered a burger without sauce, the sauce was spilled on me and I asked why. He lied that the sauce couldn't be removed. I removed any sauce from the burger on the board

I would love to give zero stars but unfortunately that's not possible. The employees there are an absolute disaster, unfriendly answers to normal questions. You're being made stupid, you're being blasphemed, it's really no fun to eat there and you don't have to put up with such insolence.

Unfortunately poor quality of food. For 16 euros for a menu I expect fresh fries (these were old and sticky), a warm burger (this was cold), and fresh chicken pieces (these were also cold and of poor quality) It's a shame, it really used to be better.

Way too expensive and a bit dingy. A burger for over 10 euros. Do you still notice? We left again...

Been there three times. Every time I got completely salty fries.

Went there yesterday at 9 p.m., the food was ready quickly, the staff were nice, top service, the food was good too, 4 stars

November 2nd, 2024, we have just checked our order, food worth over 15 euros is missing. Doesn't work at all. Never again. Pure rip-off. Please never visit this location.

Since my granddaughter really wanted to go there, I let myself go with her, even though I actually wanted to go to the fast food restaurant 50m away. Disappointment across the board. Flabby, only lukewarm French fries, the burger bun was worn out after a short time and I've eaten better burgers. I won't let myself go there again.

I do not recommend meat in a bucket - it is very dry and hard It must have been lying there for a very long time Money thrown away👎

Delicious food, fairly quick service and an American style But expensive