Burger King in Chemnitz

Clean, friendly staff and easy to get to. Despite the edit below, the best BK in Chemnitz - by far Edit: lately there has been an increase in incorrect products in the DriveIn. Of the last 4 times, 3 orders were issued incorrectly. As far as I'm concerned, it can happen once, but not 75% of the time. A burger was missing twice and today there were only onion rings instead of chili cheese nuggets. If I can just say “give me something nice,” then I can’t be disappointed. But the food is expensive here anyway, so I don't have to give away every second burger.

The last time we were at this Burger King, we had a problem with the burger. We then complained about it straight away. The reaction was: "You're welcome to have some ice cream if you want." Well with the current cold temperatures I didn't really feel like it but okay, better than nothing. At the moment I thought it would have made more sense to offer to remake the burger. Unfortunately, the branch wasn't really clean even though there wasn't really much going on.

It was cold inside and unfortunately one of the cash registers was broken so it took forever :(

The food was fresh and wasn't kept warm for longer like elsewhere. The staff was well trained and friendly. This BK Restaurant offers the complete range of products. We would love to come here again.

Chaotic, long waiting times and very tight in the order placement area

Order placed quickly and food received relatively quickly. Unfortunately, the sauces provided were missing, which I then had to request. Otherwise everything was great!

Typical fast food restaurant. In contrast to McDonald's, fries are very small.

Employees completely overwhelmed, even though there were a number of people behind the counter. Then 3 things were missing from our order, after we got out we noticed that even more was missing. However, we left it at that because the employees were already completely stressed and overwhelmed. The furnishings are also incredibly old and some of them are already very broken. Unfortunately, you could only put your tablet on the full cart because it wasn't cleared away, despite the many employees. Toilets more or less clean, unfortunately soap was completely missing. We wouldn't visit again!

The order took a very long time and many people didn't get everything.

I don't recommend it, unless you like eating old things 🙃 Despite the Whopper I ordered, the wrapper contained a completely different burger, the consistency of which resembled a reheated, two-day-old roll:)) And the service, hmm... 🤨

Ordered big king menu + extra burger and 9 onion rings. When i arrived home I found I have only fries and some chichen nugget burger... :((((

Fast and good quality...even under stress with many customers in busy times

Great staff, quick preparation and great burgers

The craftsman comes from outside and simply walks through the kitchen. Hygiene seems to be particularly important here. Also severely understaffed. Only three people seen on site.

The food is probably from yesterday... the drink is lukewarm

Everything was great, gladly again 👍

It was very quiet, but very tidy and good help from the employees. Good food!

The employees were all very friendly. They'll give you good advice on what's currently on offer and where you can save. Food was hot and ready quickly. Everything tasted fantastic, come back 😊 You're all doing a great job

Employees were friendly and accommodating.

The food was good, can't complain. But the entrance to the drive-in is much too narrow. This caused me to scratch my new rims. Therefore 2/5 stars.

The employee at the drive in is always very nice and present when we are there. Ordering also worked, everything that was ordered was included. Waiting time to order was less than 5 minutes.

The hot wings were so hard and old... I could have killed someone with them... and I pay a lot of money for that... I told the nice man several times... that I wanted Fanta... Got coke. When I ordered, he kept telling me that I already had the citizen I wanted... so I can't order citizens twice anymore?! Citizen King used to be really tasty, but it's no longer worth the money. My chicken on the citizen is also so hard that I need a flex to cut it up.

Eternal waiting times, staff who spoke poor German, several advertised products not available, luckily we had McFlurries with us which sweetened the waiting time.

2 orders, both messed up. 1 burger was missing, we noticed it on the way back. Went there again, got the burger, everything was ok so far. At home I noticed that the wrong burger had been packed. Yes, great, you always have to check everything there immediately, it's stupid

I felt like no one abroad could speak German properly, my milk check tasted like water and when you complained you said, “I don’t understand anything.”

We had to wait in line for a long time, the staff at the counter were unfriendly and the tables needed to be cleaned again. The ambience in the outside area (2 tables in front of the door) also needs to be reworked.

Very dated and not modern compared to other restaurants. There are no displays to order yourself and you can't order online either, so everything takes a long time...

I don't usually write many reviews but this one was special. Yesterday I was in the store with my friends and noticed that it was quite busy, with a lot of people waiting. Despite the pressure, I was impressed that only two employees were managing the front area. They worked incredibly hard and efficiently without showing any signs of stress. It was great to see so much commitment under pressure. Plus, my burger was served on time and tasted amazing, as always. Kudos to the Burger King team for the excellent service!

The food was freshly prepared and was delicious. But what's really special is that I've never seen such nice staff in a fast food chain. All the employees always had a smile on their faces and made small talk in a very friendly manner. I would like to give out 100 stars for this. These are the staff on July 20, 2024 at around 7 p.m.

Eating takes a long time despite fewer customers, not really clean, full of crumbs, furniture totally run down and worn out

The slowest Burger King I've ever experienced at a DriveIn.

After I ordered extra long chilichees with double meat and had to wait almost 20 minutes even though there were hardly any customers there. I received the burger with the note sorry it was wrapped upside down. I said ok as long as there is twice the meat in it I can live with it. As I found out later at home, I got some kind of chicken burger. Really sad. Eternal waiting time even though you feel like you have fewer customers than employees in the store and then you don't even get what you paid for. Thanks

Seats and benches very worn out

The food was freshly prepared and was delicious. But what's really special is that I've never seen such nice staff in a fast food chain. All the employees always had a smile on their faces and made small talk in a very friendly manner. I would like to give out 100 stars for this. These are the staff on July 14, 2024 at around 1 p.m. I think Burger King could be renovated again so that you can also order on a tablet, for example. I will happily go there again!

Disappointing how much has changed in the last few years... And the biggest thing is the prices. The salad used to be free on the Crispy Chicken. Now you pay 80 more, for nothing..... There's not much more on it than for a normal Crispy Chicken.... Now you pay 6.50 for just one..... Absolutely underground.

Price performance top Toilets very clean and otherwise there's nothing else to complain about

Omer is the best man 👍 thank you for your lovely service.

Long waiting time up to 20 minutes...

The food was great, unfortunately it was very busy and it took almost 20 minutes until I had my food but everything else was great

Burger King has focused again on the essentials. 3 different King of the Month and also something for vegetarians. The terminal ordering is quick and clear. It's all ok.

Very clean toilets, friendly service and a fair price thanks to coupons. What more could you expect from a fast food joint?

Burger King according to the standards, but a bit long waiting time (in the drive, after 22:00)

Great team, great food, toilet clean but cramped. Relish! I'd love to come back!

Thank you Mr. Brunhuber for the invitation and also a huge thank you to the BK team who were really nice!🍔👍🏻

Very long waiting time at the counter

I actually like the BK here, but lately the portions are getting smaller and smaller. 3x ice cream for just under €15 and then it feels like 1/3 less ice cream and 1/3 less “additional items” (Smarties or similar) I think is really cheeky. I'll think twice about going there again in the future. There's nothing to say against the food or the friendliness, I just think the price/performance ratio is inappropriate.

It's fast food and way too expensive nowadays. At least now they have coupons that are somewhat good.

Today I received excellent service from Omar and Sed. Thanks!

1 car in the drive-in in front of me and I have to wait 12 minutes for 1 drink... it doesn't work at all

VERY nice employees when I visited just now! Keep it up!

Nothing new happens anymore, neither there nor on the map... always the same... yawn

Good parking options Ladies toilet not so clean Ice cream was good Good friendly service

Great. Great team. Always happy. Everything just fits.

Nice staff, but the boss/shift manager is impossible! The entrepreneurial risk is simply passed on to the employee, contrary to German law, so that the balance sheet looks better...really impossible! The employee had to pay for a new burger himself. 😤 *Edit* as an answer that I can't give you to your answer, original tone from the shift manager to the employee: "You worked all day for free today..." I then paid for at least one of the two incorrectly ordered burgers because I felt sorry for the employee.

We made a quick stop today, Sunday evening. The food was normal as always at BK, but the friendliness of the staff and the cleanliness were very noticeable. When taking the order, the employee was very friendly, came to the tables several times and asked the guests if everything was OK.

A typical Burger King 👑 everything was fine here

After ordering at the drive, we discovered that the Chili Chess snackers were completely gone and only the casing was left. This could have been determined during preparation, but unfortunately it doesn't matter as long as the sales are right. Once again, never again sorry

Very good and clean and friendly

Small clean restaurant Atmosphere like any Burger King Food was freshly prepared

Unfortunately, on our last visit we were there at peak time. In addition, a young colleague has just been trained. The order therefore took a little longer. There was no sauce on the ice cream and there was hardly any cheese sauce on the fries. Nevertheless, it was tasty and the staff was very friendly 😊

As always, there are long waiting times but everything is freshly prepared and you can taste it.

Some of the furniture could be remodeled, but the service and friendliness as well as the food were great

Eating a 10 out of 10 can only be recommended. Service was also really nice

Food, as always at Burger King. Employees seemed a bit overwhelmed, otherwise quite okay

The wait at the drive in is terrible!! If there are 3 cars in front of you, you wait 20-30 minutes!!! I've fallen into the trap several times. We urgently need to work on this!!!

Food is normally tasty as you would expect from BK and that is the only reason why there are 3 stars, which would actually be 2.5. The rest is absolutely shabby. In a BK in a big city like Chemnitz, which is also located right next to a shopping center and the highway, not even having terminals is a joke... you stand in a waiting room that is too small and have to order everything from mostly foreign employees who have to hear everything twice to understand it and then it still takes forever to type in... the toilets are disgusting, I've rarely smelled something so bad, the first room with the sinks smells indefinably disgusting, the urinals smell like urine and the toilet cubicle smells like vomit. I'll never go here again, I'd rather go to the KFC next door 🤦🏻‍♂️

Cleanliness wasn't particularly good. Just like the waiting times when the store is almost empty.

We were there last night. In the evening we got hungry and decided to go to Burger King. We got hamburgers but everything was so terrible that it was cold and not tasty. I don't think I will go back there again. I say this for all the customers, beware The employees don't care about their customers, they are inside having fun. I waited 30 minutes to order

High price 13.50 each packet of mayonnaise or ketchup 50 cents and bad taste. I didn't like them at all.

People are happy about every foreign citizen who integrates and works. But you're also happy when you're at least somewhat understood 🙄 If the unspeakably poor communication channel via the drive-in comes into play, it's completely over. Then it's a guessing game as to what you end up with in the bag...

The food always tastes very good. A big compliment to the employees.

Friendly service at the drive in. But the cheeseburgers were just dry. A pity

Everything is delicious, as always. But there is no way to order, not at the checkout. There are no touch screens where you can stand and think. And the cashiers are great, they understand not only the German language. It’s a pity that in Germany I still use plastic lids for drinks, from which it’s not convenient to drink without a straw. It's time to switch to paper ones, like in France, and make holes like takeaway coffee.

Wir sind immer gern zu diesem Burger King gegangen. Aber heute war es der letzte Besuch! Vor 1 Monat schrieb bereits ein Kunde, dass es eine abnormale Kälte im Innenbereich sei. Wir sind heute am 31.12.2023 von einer Urlaubsreise ebenfalls in diesem Burger King eingekehrt und sind halb " erfroren", so kalt war es im Innenbereich !!!! Der Burger war halb warm, die Pommes halb roh und der Bacon war nicht knusprig. Wir haben fast 30 Euro bezahlt und waren geschockt von dieser Qualität. Das einzig positive war die nette ausländische männliche Servicekraft, welcher sehr gut deutsch sprach und sich viel Mühe mit den Kunden gegeben hat.

Das beste am Burger King ist, dass nebenan ein KFC ist. Die Parkplätze sind aber immer frei da der Laden geschlossen hat. Meinen Tesla konnte ich nicht laden, der blieb leer, wie mein Magen.

Abgesehen davon das der Salat auf meinem Bürger mehr braun als grün war, war das Essen hier okay

Bin gerne mal Burger essen aber definitiv nicht mehr hier. Die an unterirdischem Verhalten der Mitarbeiter kaum noch zu überbieten. Bekommt die Zähne nicht auseinander und selbst das mindeste ist zu viel für den werten Herren.Guter Service ganz glatt verfehlt🤦🏼‍♂️

super freundliche Mitarbeiter, sehr Kinderfreundlich, tolles Essen

Sehr nettes personal. Die Heizung war ausgefallen und jeden Kunden wurde kostenlos ein Kaffee oder eine heiße Schokolade angeboten.

Einfach ranzige Inneneinrichtung, Möbel mit Löchern an denen der Schaumstoff rausguckt. Essen an sich ging, es gab jedoch keine Bestelltafel wie man das so gewohnt ist und man musste die Fernseher betrachten, was auch nicht ganz einfach war.

habe schon beim essen im burgerking gemerkt das irgendwas nicht richtig schmeckt aber konnte es noch nicht wirklich einordnen hätte auf mein gefühl hören sollen… nachts kamen dann die magenkrämpfe… vielleicht nen schlechten tag erwischt aber bei so großen ketten sollte doch ein gewisser standard herrschen… und dafür noch 14€ zu bezahlen is dann doch genug dass ich hier was schreibe

the ability to place an order only at the checkout It is very inconvenient and the staff who serve at the checkout No one speaks English

Abends da gewesen am Drive in gegen 22:45. Freundliche Bedienung. Zu Hause angekommen…Big King XXL nicht in der Tüte gewesen…20€ bezahlt aber der Burger nicht dabei klasse…telefonisch natürlich keinen mehr erreicht. Update: Der Service ist absolut spitze! Nach den vergeblichen Anruf meinerseits hat BK direkt Kontakt zu mir aufgenommen und mir wurde der Verlust meines geliebten Burgers entschädigt. Danke ihr seid toll

Andere mannschaft führt nun zu deutlich gesteigertem Service. Schnellere Zubereitung und weniger Wartezeit

Zieht euch warm an! Im wahrsten Sinne des Wortes. Temperatur wie im Außenbereich. Essen mit dicker Winterjacke macht keinen Spaß! Personal hat wahrscheinlich auch einen Zug abbekommen, komplett durch den Wind! Nicht empfehlenswert!!!

Durchweg eigentlich oft zufrieden mit einem kurzen Stopp auf einen Snack! Aber nun leider das ✌🏼te mal auf schlecht gelaunte Mitarbeiter getroffen . .Schade, aber da snack lieber anderswo . .

dauert viel zu lange, und nach Toilette, riecht es auch streng.

Habe einen burger ohne ketchup bestellt der burger hatte trotzdem ketchup

45€für 5 Burger ist einfach total viel. Und dann noch in einem schnell Imbiss. Da kann man deutlich besser Essen

Man sollte schauen ob alles dabei ist was man bestellt hat.

Essen war gut. Mitarbeiter sind sehr nett und freundlich.

Mitarbeiter Bestellung falsch eingegeben und abgerechnet. Statt komplett zu stornieren, undurchsichtige Rückrechnung. Traurig

Es gabe keine Wartezeit. Leider war mein Wopper nicht sehr warm und mit etwas zu wenig Soße.

Hatten Hunger 😁 De Möbel könnten mal erneuert werden....

Das Essen wurde frisch zubereitet, allerdings war der Geschmack unterirdisch. Die Fritten wurden bei mir vermutlich in altem Öl frittiert und der Bürger war schon kalt. Das Personal hätte auch etwas freundlicher sein können..

Burger und Fritten waren nicht wirklich heiß. Der Service war ok. Aber die Einrichtung sollte schon mal erneuert werden. Ich rede hier nicht vom Gesamtkonzept, sondern von den ziemlich kaputten und abgegriffen Sesseln. Geht garnicht!

Sehr schneller Service . Besser als in meerane.

Beim ersten Mal dachte ich es wäre nur Zufall, aber die Qualität ist trotz Franchise schlechter als in anderen Filialen. Dazu kommen die vollkommen runtergekommenen Sitzmöbel und das allgemein schlechte Feeling was man in dem Laden hat. Es war ein netter junger Mann an der Bedienung und eine sehr resolute unfreundliche ältere Frau, die Ihren Ton auch nicht dadurch abmildern konnte, dass sie zum Schluss einen schönen Tag gewünscht hat.

Diesmal war wenig Betrieb, es ging alles schnell und die Pommes/ Nuggets waren der 🔨

Wir waren schon ewig nicht mehr Fastfood essen. Aber Fast war hier gar nicht. Ewig angestanden um zu bestellen, und danach auch noch mal gewartet. Das Essen war auch noch fast kalt als wir endlich am Tisch essen konnten.