Burger King in Chemnitz

20 minutes at the drive-thru with two cars in line. No thanks.

The quality is deteriorating day by day. Items ordered are starting to arrive missing. This is not nice at all.

Super narrow drive-through lane. No roofs over the ordering terminal or checkout. Otherwise, just like normal BK.

Unfortunately there were no sedums and the tables could be cleaned occasionally

Marcel saved our order:-) top service

Longer wait, but no problem. Nice service, and even a bonus upon request. Many thanks to the lovely staff this evening, we love coming here 😋😊

In terms of price, the food at Burger King is second to none. A six-euro meal is really good value.

We've never been to Burger King before, but we were served by Marcel, and we've rarely experienced such a super friendly salesperson. Marcel, top marks! Promotion desired 🕺🏻

It's a very dirty place. The tables... everything is covered in salad and sauce from the previous occupant, and not just at one table. The trash can for the trays is completely overflowing. Not to mention, there are dogs in the restaurant... I have two myself, but I don't think it's very cool when everything is open. It's not inviting at all.

We went to the drive-thru at Burger King today. Everything was fine. We were served very friendly by Marcel.

The staff were all very friendly. The food was hot and the fries were crispy. You guys are doing a great job.

Great service and very friendly staff who are happy to help if you need it. We'd be happy to come back 👍

The cashier's name is Mrs. Meyer, she is very nice. She still let us come in, even in 1 minute. The door/dine-in will be close. And she even asked us if we could speak German or English. We said German or it didn't matter. She had a good smile too. Positive vibes. 💯💯👌👌👏👏

July 9, 2025 - The entire restaurant is full of flies. The tables, chairs, windows, everything. I don't even want to know what your kitchen looks like.

I am extremely satisfied with the entire experience and would like to take this opportunity to particularly highlight Marcel. From the first contact to the conclusion of the transaction, I received consistently competent, friendly, and efficient support. Marcel impressed me with his calm, professional manner, his technical expertise, and his willingness to address individual concerns. He took sufficient time to answer all questions clearly and transparently present possible solutions. You immediately notice that this isn't just a "job," but rather a work done with genuine commitment and a sense of responsibility. Such customer-oriented service has unfortunately become rare these days – which is why I appreciate it all the more. I can wholeheartedly recommend the service and hope to be supported by employees as competent as Marcel again in the future.

Great! Friendly staff, comfortable seating, and good food :) I highly recommend it!

My last visit to this restaurant 100% I've just come back from shopping, and the kids wanted a Burger King. The service was friendly but helpless, that's my impression. I placed my order and waited a very long time. At least 10 other customers ordered and received their food after me. After about 25 minutes, I got a little annoyed and asked for help from the guy behind the counter, after all, I'd already been waiting 30 minutes for my food. Ordering at 7:30 p.m. and waiting until 8 p.m. for food is completely unacceptable. The funny thing was that one of the employees then asked me if I wanted a free drink after my food was pushed across the counter. I had already ordered drinks with my meal. What would I want with another drink? This was my last visit there. It couldn't be worse. It's disrespectful to make a customer wait like that. And then to completely ignore them even though I had been waiting at the counter.

Yes I can recommend him I am very satisfied and it is a great team

Fast processing, the employee Christian was very friendly and even helped with redeeming the coupons.

delicious food, very friendly staff

One of the worst Burger King restaurants I've ever been to. The food was cold and simply thrown together without care. I strongly advise everyone not to visit this place. Never again.

Burger King's burgers are juicy, delicious, and have a unique flavor thanks to the flame-grilled burgers—especially the classic Whopper. The staff is friendly, fast, and provides pleasant service.

Quite OK. Nothing special, but not bad either.

You order and get the wrong one, a good example is a Whopper Crunch King menu and you get a regular Whopper and you pay for the Whopper Crunch and you get the cheap one, the biggest cheek is not the first time with the wrong one, we will not use this BK anymore

Yesterday's food was delicious. I ate at 8:00, but it was very, very tasty. Thanks to Burger King, it was much faster. It was good.

Yesterday at 10:30, I eat it the food was very delicious hot and very fast thank you Burger King

Yesterday the eating was very delicious I eat it at 9:30 p.m. thank you for working

Yesterday the burger was very lovely and very delicious thank you Burger King and kitchen workers

This branch is terrible. It could definitely be improved. The order and cleanliness leave a lot to be desired.

Waiting times are far below current standards, especially at the drive-thru.

Simple service and the restaurant smelled of old grease

Not too busy, perfect for those who don't like it too loud. The service was super friendly. My food was really hot, the fries were crispy, simply amazing. Keep it up.

Everything was good, the food tasted delicious

. Everything was good, I would recommend it to you

The food was more than fantastic, the waiting time was short and the staff were extremely friendly and helpful.

Food could be a bit warmer, very clean, if it is busy you have to wait a while, tastes

Last night at the drive-in I was served by a young woman who was not only very friendly, but also incredibly professional and attentive. Her positive charisma and warm smile made my evening better. She took my order perfectly, was patient, courteous and just did a great job. Employees like this make the difference – thank you for the great service! I was really very happy and hope to see her there again soon.

was good again...and the service was also very nice

Unfortunately, people always forget to put food in the bag in the drive and at home they have a rude awakening and have to pay money for everything.

Recently, after a long business trip, I wanted to grab a quick bite to eat. So I thought, go to BK again. The store was in dire need of a refresh. I think the ambience was there when it opened decades ago. Nothing has happened there yet. The restaurant was moderately busy. A few families with children, a few teenagers. The usual BK guests. As I entered, I was struck by a pungent, musky stench (calling it a scent or smell would not be accurate). One had the feeling that the young men behind the counter had all fallen into a perfume vat. Behind the counter there were perhaps five or six young men bustling around, constantly running back and forth between the frying machine and the burger hatch, chatting - but not paying any attention to the customers who were present and waiting. It may be that some of the people who ordered still had to wait for their food, but you could definitely take the next customers' orders. After all, this establishment is called a "fast food" restaurant. After five minutes I left without ordering. It was much more pleasant next door at Colonel Sanders' and I was served very quickly.

Food is okay. The staff sometimes leaves a lot to be desired. Cleanliness of tables and benches needs improvement.

Outdated. Does not have self service kiosks to order food. Left and went to another fast food that keeps up with times

Very worn inventory, leather armchair and sofa torn and worn, really in need of renovation

If you like fast food, you can't miss BK!

Solid fast food restaurant, clean, cozy, not too crowded, nice staff with good advice

This is the last time, and not the first time, that a burger is missing from a takeaway order.

Already recommended, I was at the drive-in

Variable quality Yesterday between 11 and 12 I got wonderful, fresh, hot burgers at the counter where the salad was really crunchy. I thought to myself that something has happened in the last few years. Ordered exactly the same thing at the drive-thru today in full anticipation. Unfortunately, both burgers were in a different condition (wobbly, lukewarm, sticky). Okay, now I know you can have burgers if you want, but not today. Whether it was because of the other service 🤷🏻‍♂️

I like Burger King much more than the golden M. The nuggets taste better. The burgers are bigger

Fast service, friendly, unfortunately no self-service machines and no self-service refill station for drinks. But there are good connections, enough parking spaces and good quality, fast food accordingly, of course.

It's now the 2nd time that they forgot half of both fries and a burger when ordering because you ordered as a menu the 2nd time. So I can only recommend that people who order from King Drive check your order there.

Unfortunately, the place cannot be recommended during regular peak times. Waiting times of at least 30 minutes should be planned for takeaway. Unfortunately, some of the goods you receive are already cold.

For me the best BK in Chemnitz. But the waiting time is sometimes really a disaster.

It's dirty, it doesn't taste good, the service staff is incompetent and doesn't like their job, you'd rather go to McDonald's where you get the same crap for your money but it's clean and you get table service

Food consistently very good. As always slightly confused service. Everyone is nice and accommodating.

Super friendly staff and respond to customer requests.

For me personally (before I get in trouble again) better than MC. 🤷🏻

Super bad service. Coupons from the app were not redeemed because the employee didn't want to take the 3 Jr. Whoppers that he had already entered out of the order. Paid €7.50 too much. When I asked, the answer was, I didn't know you wanted to redeem coupons. A toilet in the women's toilet was also blocked.

Addendum: Guys, what's going on with you? I was with you again at the beginning of 2025, I was really shocked. Your shop has completely run down and you haven't invested anything in the last 20 years? Unbelievable, everything was broken especially the chairs, everything was dirty and worn out, really disgusting for a fast food restaurant. Quality, like in any other BK, is OK, but the cleanliness of the tables leaves a lot to be desired.

What can you say? Burger King is kind of dirty there

I had the worst experience with Burger King. The service was poor, the food was cold and the drinks were warm.

Great service, nice service. Always helpful. Thanks

Stood in front of closed doors yesterday December 30th, 2024 at 9:45 p.m. Normally open until 11 p.m If you change your opening times then this should also be changed on the internet, you can go out there completely for free. Edited: the branch was NOT 💯% open, because when we shook the front door to open it and it didn't work, it was closed, even though we saw the employees inside and of course the waiting customers who ordered INSIDE . THE DOORS WERE LOCKED!!! I can't close my shop 15 minutes beforehand either, it will be served until it's actually closing time and not earlier. If not work 5 minutes longer, my god 😡

The order was quick, the staff was friendly. The table was completely dirty, dust and grease. The food is getting more and more disgusting. Going to Burger King used to be a highlight, but now it's no longer an experience. The burgers no longer taste good, they are becoming more and more expensive and smaller. But the highlight is the VEGAN French fries sauce. I wanted mayo and not that vegan crap. When I asked the staff, they said that this is the only one left. So customer, I want to have the choice whether I eat vegan or not, especially since the vegan french fries sauce tastes disgusting. For me, that's the knockout criterion for not going to Burger King anymore.

And once again. December 31, 2024. At least get something warm in your stomach on the way to work. 7:20 p.m. Open until 8:00 p.m. according to opening times. Yes, the branch has closed again without notice. It just makes you upset.

Manchmal ist der service nicht so toll wie früher.. und leider ist das essen manchmal auch nicht mehr das wahre .. echt schade

Went there specifically for promotional items. And then they said they didn't have them in stock. That was really very disappointing. In addition, the atmosphere seemed very run down and outdated. The armchairs and tables were also very damaged. The food itself was ok.

Clean, friendly staff and easy to get to. Despite the edit below, the best BK in Chemnitz - by far Edit: lately there has been an increase in incorrect products in the DriveIn. Of the last 4 times, 3 orders were issued incorrectly. As far as I'm concerned, it can happen once, but not 75% of the time. A burger was missing twice and today there were only onion rings instead of chili cheese nuggets. If I can just say “give me something nice,” then I can’t be disappointed. But the food is expensive here anyway, so I don't have to give away every second burger.

The last time we were at this Burger King, we had a problem with the burger. We then complained about it straight away. The reaction was: "You're welcome to have some ice cream if you want." Well with the current cold temperatures I didn't really feel like it but okay, better than nothing. At the moment I thought it would have made more sense to offer to remake the burger. Unfortunately, the branch wasn't really clean even though there wasn't really much going on.

It was cold inside and unfortunately one of the cash registers was broken so it took forever :(

The food was fresh and wasn't kept warm for longer like elsewhere. The staff was well trained and friendly. This BK Restaurant offers the complete range of products. We would love to come here again.

Chaotic, long waiting times and very tight in the order placement area

Order placed quickly and food received relatively quickly. Unfortunately, the sauces provided were missing, which I then had to request. Otherwise everything was great!

Typical fast food restaurant. In contrast to McDonald's, fries are very small.

Employees completely overwhelmed, even though there were a number of people behind the counter. Then 3 things were missing from our order, after we got out we noticed that even more was missing. However, we left it at that because the employees were already completely stressed and overwhelmed. The furnishings are also incredibly old and some of them are already very broken. Unfortunately, you could only put your tablet on the full cart because it wasn't cleared away, despite the many employees. Toilets more or less clean, unfortunately soap was completely missing. We wouldn't visit again!

The order took a very long time and many people didn't get everything.

I don't recommend it, unless you like eating old things 🙃 Despite the Whopper I ordered, the wrapper contained a completely different burger, the consistency of which resembled a reheated, two-day-old roll:)) And the service, hmm... 🤨

Ordered big king menu + extra burger and 9 onion rings. When i arrived home I found I have only fries and some chichen nugget burger... :((((

Fast and good quality...even under stress with many customers in busy times

Great staff, quick preparation and great burgers

The food is probably from yesterday... the drink is lukewarm

The craftsman comes from outside and simply walks through the kitchen. Hygiene seems to be particularly important here. Also severely understaffed. Only three people seen on site.

Everything was great, gladly again 👍

It was very quiet, but very tidy and good help from the employees. Good food!

Employees were friendly and accommodating.

The food was good, can't complain. But the entrance to the drive-in is much too narrow. This caused me to scratch my new rims. Therefore 2/5 stars.

The employee at the drive in is always very nice and present when we are there. Ordering also worked, everything that was ordered was included. Waiting time to order was less than 5 minutes.

The hot wings were so hard and old... I could have killed someone with them... and I pay a lot of money for that... I told the nice man several times... that I wanted Fanta... Got coke. When I ordered, he kept telling me that I already had the citizen I wanted... so I can't order citizens twice anymore?! Citizen King used to be really tasty, but it's no longer worth the money. My chicken on the citizen is also so hard that I need a flex to cut it up.

Eternal waiting times, staff who spoke poor German, several advertised products not available, luckily we had McFlurries with us which sweetened the waiting time.

2 orders, both messed up. 1 burger was missing, we noticed it on the way back. Went there again, got the burger, everything was ok so far. At home I noticed that the wrong burger had been packed. Yes, great, you always have to check everything there immediately, it's stupid

I felt like no one abroad could speak German properly, my milk check tasted like water and when you complained you said, “I don’t understand anything.”

We had to wait in line for a long time, the staff at the counter were unfriendly and the tables needed to be cleaned again. The ambience in the outside area (2 tables in front of the door) also needs to be reworked.

Very dated and not modern compared to other restaurants. There are no displays to order yourself and you can't order online either, so everything takes a long time...

I don't usually write many reviews but this one was special. Yesterday I was in the store with my friends and noticed that it was quite busy, with a lot of people waiting. Despite the pressure, I was impressed that only two employees were managing the front area. They worked incredibly hard and efficiently without showing any signs of stress. It was great to see so much commitment under pressure. Plus, my burger was served on time and tasted amazing, as always. Kudos to the Burger King team for the excellent service!

The food was freshly prepared and was delicious. But what's really special is that I've never seen such nice staff in a fast food chain. All the employees always had a smile on their faces and made small talk in a very friendly manner. I would like to give out 100 stars for this. These are the staff on July 20, 2024 at around 7 p.m.

Eating takes a long time despite fewer customers, not really clean, full of crumbs, furniture totally run down and worn out

The slowest Burger King I've ever experienced at a DriveIn.

After I ordered extra long chilichees with double meat and had to wait almost 20 minutes even though there were hardly any customers there. I received the burger with the note sorry it was wrapped upside down. I said ok as long as there is twice the meat in it I can live with it. As I found out later at home, I got some kind of chicken burger. Really sad. Eternal waiting time even though you feel like you have fewer customers than employees in the store and then you don't even get what you paid for. Thanks

The food was freshly prepared and was delicious. But what's really special is that I've never seen such nice staff in a fast food chain. All the employees always had a smile on their faces and made small talk in a very friendly manner. I would like to give out 100 stars for this. These are the staff on July 14, 2024 at around 1 p.m. I think Burger King could be renovated again so that you can also order on a tablet, for example. I will happily go there again!

Seats and benches very worn out