McDonald's in Chemnitz

One meal was brought, the other was missing. You get a 50ct voucher if you leave a 5-star review. That says a lot...

Despite the stress, the staff was very friendly...

A location that is far too small for the volume of customers; waiting times of up to 30 minutes are not uncommon. The quality of the food decreases from year to year but this is common knowledge at Mc.

Impersonal, a bit dirty but we were full and that's the most important thing.

The fries are freshly fried and the service from the staff is the best I've ever seen at McDonald's in Germany.

The food was fresh and delicious. The staff was friendly and helpful. I'd be happy to go again.

Absolutes Desaster. Verdreckt, Essen kalt, Wartezeiten von- ohne Übertreibung- 30min und mehr. Kein Einzelfall, sondern in den Stoßzeiten von 11-13 und 17-19Uhr reproduzierbarer Dauerzustand. Fastfood der anderen Art. Absolut schlecht organisiert, man sollte die Bude aller 5 Gäste schließen, die dann erstmal abarbeiten, dann wieder öffnen. Das Personal hält sich nicht an die einfachsten von MC Donalds vorgegebenen Abläufe. Gestern standen wir sogar 10min im Rückstau der Drive Schleife. Keiner konnte mehr den Parkplatz verlassen, die Mitarbeiter nutzen nicht die MCD Arbeitsabläufe...

Food unchanged (good) The serving cabinets are overcrowded, the tables are not clean😕. The restaurant is starting to look like an American one

First of all: I know that this is a fast food restaurant and you don't need to expect high standards. And overall I'm happy with the store, the service and the food. But if I'm a vegetarian and don't want to eat the same shitty burger every time because McDonald's hasn't gotten shit for several years, LIKE OTHER SUPPLIERS JUST PUT THE FUCKING VEGGIEBURGER PATTYS ON OTHER BURGERS! Then… I get really fucking pissed. Ordered a burger and asked nicely at the counter if it could be replaced. First there was a burger without a patty, then when I asked again I was told that I could order the SHIT MCPLANT, but you couldn't switch to other burgers. Regulation or not, it makes no sense and is unfriendly to customers. By the way, your chips taste like cardboard. Might puke.

It’s good but lack of some facilities like McDonald’s does and you should feel welcome when u go there .all doors for outside siting was closed it feel like they don’t want to serve you outside the food …bag of apple we got as side dish was labelled after remove old label I couldn’t understand why

Always great. Mega quick. Super fast

We were going to a concert next door and actually wanted to grab something quick to eat. The order machines are right in the entrance area and on the way to the toilets. That was very unpleasant because you had to constantly avoid ordering. We waited a relatively long time for the food. Everything was very uncoordinated. We actually wanted to eat there. But we literally fled. It wasn't a nice visit.

I ordered via the app today. I actually wanted to pay directly in the app, but the app gave an error message during the payment process and asked me to pay at the checkout in the restaurant. When I got to the checkout in the restaurant, I had to wait quite a long time while the foreman yelled at her colleagues. After I was finally able to pay, I had to wait a quarter of an hour for my order. This caused me to miss my train and was therefore late for work. Thank you for this too. I hope it works better next time, otherwise I probably won't order here again.

Communication problems with the gentleman at the counter. In the end, half of it was missing from the bag. It's just a good thing I was just passing through.

Got 7 nuggets for a 6er 🫶🫶And the one worst man of honor makes up Ayliva. Too little sauce in the mcflurry

In my opinion, the best and tastiest fast food restaurant there is....The MC Donalds at Bhf Mitte in Chemnitz is also a nice large MC Donalds with indoor and outdoor areas for children to eat and play....very well located on several public transport routes, e.g. from the bus line 82A/B at the Bhf Mitte stop, or the tram line 1 towards Schönau and back at the Reichstr stop. And the MC Donald's is less than 50m opposite...the RB30 train towards Dresden and Zwickau also stops there, where the MC Donald's has been very easy to reach since the station was renovated and is even barrier-free!

Fanta is mixed very strongly with water, it's just water with an orange color.

the service is terrible, very unfriendly, impossible to communicate in English. food average, I do not recommend

If you haven't been for a while, it's simply shocking what has become of the menus and the quality. I can no longer tolerate the food well either. Here you should check in depth what is generally used in the patties 🙈

MCs have very low expectations. But serving an MC Flurry in a liquid state and fending off the following complaint on the grounds that all the ingredients are included is an impudence.

Was better than with the last operator.

We ordered via Lieferrando and did not receive an order and the money was simply kept. Outrageous!

Had a usual McDonalds experience. Got everything, nothing was missing.

My wife will be at this facility with her daughters on 01/26/25 from approximately 4:00 p.m. to 5:00 p.m. At the end of the arrival, I ordered an ice cream "McFlurry" to take with me, the employee issued the order without a package, to the question of how I will carry it without a package, he answered as you wish in my hands. My wife asked for a takeaway bag for ice cream, the employee was very rude and rude, put the ice cream in the bag and threw it on the table. The impressions from this are very unpleasant, I hope my family and I will never visit this establishment again.

The food is McDonalds and is actually the same everywhere, but the cleanliness in the McDonalds is terrible. There are crumbs everywhere and the tables are sticky. You don't even know where to sit because it's dirty everywhere.

The prices at McDonalds in Chemnitz are almost identical to those in Nuremberg. Accessibility is also good because there is a tram stop nearby. If you visit Chemnitz as a day trip, you can definitely go in here.

The fries have gone very bad; they are no longer crispy and very limp

Clean and well maintained. Friendly staff. Toilet is free. There is a place for children, tables for eating and also a play corner. Plenty of parking spots. There is an order inside and outside for the car. 2 places for charging electronic cars.

Waited 10 minutes for the order, ordered two burgers, two cokes, fries and sauce, the order was brought, in the end they forgot the coke, we went and got the coke, then we realized they also had the sauce Didn't add it, went back for the sauce, service is terrible, why don't you check the order before you bring it? As a visitor who has paid for my goods, why should I walk around asking for more coke or sauce? spoiled the food and the mood, thank you McDonald's!

When I order food in the evening, I noticed that the fries and burgers are often cold and not cooked properly, which is not pleasant to eat

Parking spaces available, McDrive relatively narrow

What should be added here is that the actual restaurant is open until midnight and only the drive-in is open until 3 a.m. on weekends!

Don't know what the problem is, but 9 out of 10 deliveries are simply missing the sauces. I can't order from McDonald's because it's too far away, but someone from McDonald's still comes via Lieferando, you don't have to understand

Nice shop near Chemnitz city center. The staff is friendly and the atmosphere is appealing. Only partially suitable for night owls, because the opening times (until 3 a.m. according to Google) are not correct. We stood in front of closed doors at 1 a.m. Saturday. We don't need to discuss the quality of the food. Anyone who comes here knows what to expect. But okay for a quick snack.

Everything you'd expect from McDonalds.

Hola It's me TaRjO It's a shame... about yesterday's order (11/27/24) Attachments attached… was (unfortunately) 3x “Toad” included… Never again Mc D.!!! Even though we only ordered because of Mario Kart 2024. And yes! blah…blah… …General Shop waitresses Thanks for nothing! McDonald's... Reichs Str. Chemnitz!!! Something so unfriendly this morning when I called! … Embarrassing action!!! Hence the honest & sad thing in management…

The sauces were completely forgotten, how can that be?

Always check the bags... Unfortunately, this is necessary in many branches, but if something is forgotten, it will be corrected in a friendly manner

Service was very slow, I ordered at the table and only received my order (an ice cream and 2 apple turnovers) after over 20 minutes after I asked.

I am aware that the portion sizes cannot always be absolutely identical. But no matter whether it's fries, drinks or ice cream; What you get in this branch cannot be beaten in terms of minimalist audacity!!!

Super unfriendly “branch manager”, everyone had the choice of their profession and with her you can tell that she made a mistake! You can kindly point out to customers that you're about to close, but I've never experienced anything like that...perhaps you should think again about awarding the management position.

Rarely disappointed with this Mcces. Food is normal for Mcce's standards (hence 5 stars) A drawback would be that either all the parking spaces are full or there are a lot of different people chilling in front of the Mcces. Wasn't there very often, at most 3 times in person and 1 time via a delivery service. The employees at least try to be nice.

I get the wrong food every time Or is something forgotten. I don't know that I received the complete and correct order during the drive. If it was forgotten, I wouldn't say anything, but that always happened until now...

Simply recommended. Despite the large number of people, the staff didn't let themselves be disturbed. I like coming here.

You should avoid this branch! In the past, a larger amount of money has already been debited. Today the bad experience has worsened again and I will never come here again. My partner is Muslim and the Crisby Chicken had pork bacon on it, which doesn't even belong there!!!! When we returned to the branch, the “manager” was of little interest and I was simply handed my money. Something like that shouldn't happen and if it does, you have other options to apologize seriously.

Burgers could be made with more love

The food is all very fresh, but the furniture needs renovation

Juice shop! I get to watch a friend eat inside while I only get food outside at McDrive because I ordered mobile 1 minute later. I have never experienced such impudence!

It's not a top restaurant, but if you like McDonald's food, it's ok. The food is freshly prepared. There is a play area for children and an outdoor area with a small playground.

I find it questionable to want to collect good reviews in this way. Therefore only two stars. Rest was ok.

There are displays on the tables that say you will receive a voucher for a 5-star review at mcdonalds.de/deinfeedback. Unfortunately, we customers don't allow ourselves to be taken for fools and lo and behold: every review receives a voucher, regardless of the stars given. This branch is clearly trying to get good reviews with the displays. Why does she need that?

Unfortunately the food was cold and the fries didn't taste good at all. I couldn't finish them or I would have gotten sick...

I ordered online, received a message that delivery would take 1 hour and shortly before the time was up I received a message that the order had been canceled. Why, why and why I don't know. Not even an excuse for not being able to do it or anything, just making the customer wait.

Dear branch management: Please put a native German speaker at the Mc Drive ordering counter. It's important that you understand each other when ordering! The food is okay and suitable for the kids. Unfortunately, an item was missing twice even though it had already been paid for. We now always check the Mc Drive bag in the car immediately upon receipt. And please change something at the ordering counter. Understandable German-speaking communication when ordering is so important!

Delicious, quick food. Friendly staff, clean tables etc.

Not part of McDonald's. Normally it should be better but the food was not well prepared and neither is the service when most of them don't speak German or English!! They are simply not good enough.

Friendly but forgot sauces. Fries and nuggets eaten dry 🙄

Everything as usual at McDonalds. Mostly well attended. The staff is also friendly.😊

New restaurant, clean and friendly staff. Sometimes a bit of a wait, a lot of waiting, but this is complaining at a high level.

So let's start with the order.. I got completely the wrong things.. secondly, I dropped a chicken. Unfortunately, I only noticed where I was at home... It's a shame, honestly... And the employees were also messing around with food played...bzh they threw the fries around and then laughed stupidly.

Unfortunately disappointing again... Once again, takeaway food was missing from the order. This time even half. Since this was a large order for 5 people, this was only noticed once we got home. At this branch you definitely have to check whether everything is there. You can't rely on anything here anymore... it's a shame.

Went for breakfast on Sunday today and all the tables were dirty and full of germs while the weather was nice. We first had to clear our table of coarse and residual waste at the club

You order food and half of it is missing from the order

I find it unclean and the terminals are poorly coordinated in terms of space. Every bit of space here was used to the detriment of the customers.

Fast service and clean restaurant.

It's just bad when I order and have a request, but the young man at the checkout doesn't understand a word of what I want.

Really okay for a McDonalds. There are worse things. Have been here many times and never had an order with a bad surprise

The burgers were really carelessly thrown into the packaging, the fries were old and the tables weren't wiped down between meals. In my opinion the worst McDonalds in Chemnitz.

Both drinks were forgotten to be delivered. McDonalds doesn't care about this because Lieferando employees deliver. So as a customer you have ordered correctly, paid in full and are then allowed to deal with the mistakes yourself in order to get your money back at some point (because the drinks will never come). This is really bad customer service and needs to change.

We spontaneously went to McDonald's at night to get something to eat and we really enjoyed it. I still appreciate table service as a relaxed service. Paying at the terminal also went without any problems. Unfortunately, the program for ordering at all McDonald's is very slow and not particularly well thought out. Otherwise the restaurant was clean, we felt comfortable in the atmosphere and the food came relatively quickly.

Best Mcs in Germany. Burgers warm, everything fresh Tip top clean Great staff Please always stay clean and tidy

One burger was cold, but mint tea ist great

1 star to the administrator with glasses without words...

The food is delicious but the administrator is terrible….

After years of going without, I got myself a Mc Flurry again, I can recommend the one with Oreo. ;) Unfortunately, I have to say that the staff seemed quite stressed (probably just because it was very busy that day) and they answered my companion quite rudely. But all in all quite okay there

App didn't work, fries were cold and 20 minutes before closing the lights were simply turned off without warning while we ate.

The service wasn't very good, they didn't add a single burger to the order which is not very nice because I visit this branch often.

Everything was great, I always enjoy coming here. Food arrives super quickly and completely, the tables were clean and the service was courteous. Gladly again 😊

Ordered via Lieferando. 2 burgers were missing from delivery. You call and you're told you can either complain about Lieferando or come by and get your burgers yourself. Hello, are you still okay???

Team leader talked like she was the greatest. Ice cream had very very little sauce on it. Cake was very dry and old and didn't taste good at all. NOT WORTH IT!! Never again.

The blueberry muffin wasn't fresh, but the coffee was good.

Tasty and quickly prepared. There are not always order numbers in the terminals. There are also tables outside and a free toilet with hot water.

How can such a huge company still have intercom systems from the 80s? Half of my order was taken incorrectly after we tried for ages to choose the right food. Everything was still wrong on the display and this is what my order looks like. Unfortunately it was the last time. I'd rather eat at home after work than spend €30 on a half-perfect order and it's not about the money. Every burger looks like it's either someone's first or last day. It's a shame what you made of it. I was a loyal and satisfied customer in other branches but now I have completely lost my appetite for McDonald's.

Update: Ordered burger without cucumber but got it with it. Completely forgot about apple turnovers. There is no longer even a straw with a milkshake (only upon request). Otherwise it's just a McDonald's.

The restaurant was not very inviting. The food was lukewarm and the ambience seemed unkempt, even though it was empty at the time.

Nice here, but have you ever been served by Nydia Buchenroth?

Rating: 1 star ⭐ I am deeply disappointed with my repeated experience at McDonald's. Unfortunately, there seems to be a pattern at this location that leads me to believe there is systematic fraud going on here. It hasn't just happened once, but again and again: my food is constantly forgotten or delivered incomplete. 😡🍔🍟 It's frustrating to come home and find that part of my order is missing. And the worst part is that I have the impression that this is done on purpose. How else can it happen so often? It's almost as if they're hoping customers won't notice the missing items or won't feel like complaining. 🤔 To my surprise, I was also blacklisted because I complained about the missing orders. This is absolutely unacceptable! Instead of solving the problems and improving the service, I as a customer am punished. 🚫🙅‍♂️ And then there's a sign in the store that's supposed to embellish the scheme: They're offering 50 cents to "embellish" reviews. This is another indication that something is very wrong here. Instead of improving their performance, they try to get out of the affair with money and deceive customers. 💸😠 I definitely cannot recommend this McDonald's location. If you value complete and correct orders as well as good customer service, avoid this place. It seems like they don't value the customers here and instead want to cover up their own mistakes. 🚫👎

Just a McDonald's... Plain and simple...

Basically, the usual MCS ate everything, so purely in terms of taste, everything was fine. However, the drive in is terrible. I strongly advise you to immediately check that the order is complete when you hand over the bag. Very often you are literally taken for a ride there. Essential components of the food you ordered are simply missing and I'm not talking about a dip or a bag of ketchup. Today a complete box of mc nuggets was missing again, which made up a third of the order. Underneath it all, the main thing is that I left money for this rubbish meal. Simply the very last thing in the place.

The staff are friendly and the food is quick and of good quality

Shortly before the end and the ACDC concert was full, things went quickly and very friendly 👍

Everything is quite normal, as in any other McDonald's establishment. A visit on a Wednesday at 16:00 was even a little pleasantly surprised by the small number of visitors, which is not very typical in my opinion. I see numerous negative reviews (from people with 2-3 reviews in their profile) and I get the impression that I was at some other institution, but no - I was right here. And I can't confirm any of the feedback payments, meaning EVERYTHING IS AS IT SHOULD BE, 100%.

Has deteriorated and very long waiting times.

Ordered through Lieferanto and, as always, there was no food. Call there, contact Lieferanto and you will get the money back. Subsequent delivery not possible. Simply an impudence. Thus, a person has to starve.

The drinks had no taste, the meat tasted raw and the potatoes tasted unseasoned. Absolute disaster...

My best friend finds the employee with the tunnel very attractive. Can you do something about it? (Number / Insta)

They try to bribe people to leave good review, but the fact is they have awful customer service, when we made a complain to the staff, the person is rude and didn't even say sorry.

When ordering 3 McFlurries, 2 of the 3 sundaes arrive at the table in a milkshake consistency. When asked whether we could get a new ice cream, the branch's management, which apparently had little focus on good customer service, condescendingly and rudely commented on how long we had left the ice cream on the table. And turns away from me with a snippy “Tzzz”. The second preparation ended up being even more crumbly.

Super chaotic, the staff that has more to say is super unfriendly. I had a problem in the app and it was addressed straight away. I was there days before and had to wait ages. There is no emphasis on cleanliness either, the tables are super dirty.

McDonalds like all the others, which is ok.