Hexenhaus-Thale GmbH in Wernigerode

I went there for the pho, and that was good too.

A cozy family-run business where you'll feel at home. Delicious, hearty breakfast. Simple, but with everything you need; it's comfortable and clean. What more could you want?

We initially had a very positive experience: The food was delicious, the service friendly, and despite not having a reservation, we were able to get a table without any problems. The staff was attentive and welcoming, and we felt very comfortable at first. Unfortunately, the atmosphere changed abruptly when someone appeared who we suspect was the owner. A tense atmosphere among the team was immediately noticeable. From that point on, everything fell apart: We weren't given any more drinks, weren't asked if we wanted anything else, and felt completely ignored. One particularly unpleasant situation occurred when a waiter already had one of our glasses in his hand to clear it, only to be called back by the "owner" to serve another table. Even after I made eye contact and clearly indicated that we wanted to order something else, this person pointedly turned away. Our impression was that, unfortunately, as a guest, you only receive attention under his supervision if you are personally known. This is a real shame, because apart from that, the ambiance, service, and food were truly excellent. A "boss" who puts so much pressure on his employees and ignores paying customers unfortunately leaves a very negative impression. I'm therefore unsure whether we'll visit this restaurant again. It's a real shame.

Great food in a great atmosphere. We'll definitely be back.

This restaurant definitely gets 5 stars from me. The atmosphere is very cozy and quaint, the service is truly super friendly, and the food is amazing! Simply a 5 out of 5! If you're in Wernigerode, you should eat here! We'll be back! Thank you for everything!