HANS IM GLÜCK - HAMBURG Altes Rathaus in Hamburg

Really beautiful restaurant. Pic I took doesn't do it justice. Food is great and well priced.

Super lovely staff ✨😊 Food was super tasty and the atmosphere in the old town hall was really great.

Good service and atmosphere but burger meat is not great

Friendly and courteous service, very tasty food. We'd love to come back. Aloha!

We ate here today when it was 18.1 degrees. Service was on site. Windows were very leaky but we were able to move around. Food was delicious.

As soon as you enter the restaurant you are greeted by a unique atmosphere. The restaurant is housed in an old vault that is part of a historic town hall - an ambience that you don't often find. The birch trees that are installed in the restaurant are particularly impressive and give the modern, stylish design a natural and warm touch. We decided to go on a little culinary journey and tried three different types of börek and three types of fries. Every dish was excellent: freshly prepared, beautifully balanced in taste and attractively served. You can tell that a lot of love and care goes into the work here. I would particularly like to highlight the service. We were served incredibly friendly, attentive and quickly - exactly as you would expect. The entire team has created a very welcoming atmosphere that makes you feel comfortable. In summary, I can say that "Hans im Glück" not only impresses with its excellent cuisine, but also with its great ambience and great service. Whether for a cozy meal with friends or a special occasion – this restaurant is highly recommended. I'll definitely be back! Thank you for this wonderful experience!

Frozen patties that are simply slapped carelessly onto bread. Disappointing service, disappointing food, disappointing prices.

Best place to eat and Mitarbeiter are also friendly.

Cool place to come, hang out and chill. The atmosphere is really good complimented by awesome service and yummy food. 5 stars!

A very great Hans Im Glück restaurant. Super fast and friendly service. The food was fresh and delicious! I can only recommend it and would be happy to come back.

Very very unfriendly staff! We didn't have a reservation, but we should remain friendly. So far so good, it was 6 p.m. and all the tables outside were free. We were just shooed away with the words: “We don’t have any free tables!!” No asking if we want to eat/come back later, the next day or outside. Afterwards we went to Peter Pane and the staff were very friendly and told us on the phone to just come along and they would find a table. The food was really great and the staff remained competent and friendly.

The food was very tasty, we didn't like the cocktails, there wasn't enough alcohol in them and we had to wait about 35 minutes for the food

Good food which came quickly after we were able to order at some point. We redeemed an offer which was very uncomplicated and was also good in terms of price, otherwise not necessarily cheap but the taste was very good and the quantity was really plentiful.

Great location, nice atmosphere. Enjoy your meal. Great burgers

Very nice original place definitely go.. nice food big portions

We spent our New Year's Eve in Hans im Glück Hamburg and were well looked after from 7:00 p.m. to 10:00 p.m. Great starters, delicious cocktails, really good burgers and unusual creations left nothing to be desired. Very attentive, friendly waiters. We had a completely successful evening.

A typical Hans in luck. Super tasty and good atmosphere. The cheesekake dessert was almost average in comparison

Rude, we apologized for coming and left straight away.

I'll give you 4 stars if you stop that one who went

Very friendly and courteous service, child-friendly menus, short waiting times for the food and also very tasty.

Great service - friendly and nice

Very rude staff, walked away because of the staff made us feel like trash.. unbelievable

Recommendation for burgers 🍔 food

Ambience great. Unfortunately we weren't served after 20 minutes. The employees prefer to chat with each other and pay no attention to us.

Typical burger joint. Burgers taste quite good, you can choose between different bread options and there are vegetarian options. However, the prices are already steep. Fries average. But I like that you have several different “dressings” to choose from per table. What I don't like is that the tables are VERY close to each other. Benches are also not conducive to a cozy atmosphere. Made to just grab a quick burger and then leave. Too bad. Toilets were clean.

The two of us had dinner there this evening. Price-performance isn't great. But the fact that a mouse ran under our table at the end just tops it all off. Never again!

Average burgers that have now become quite expensive. However, the restaurant always has very friendly and competent staff.

Delicious burgers, delicious cocktails, relaxed service

Great, delicious food, nice ambience

It's unbelievable that you can easily find space for three adults and five children. There is also a good selection of vegan and vegetarian dishes

I thought it was pretty cold and quick where we sat and unfortunately the service wasn't quite as attentive or forthcoming

Burgers were outstanding, with many vegan options and a generous portion size. Restaurant was very clean and trendy. Unfortunately let down by slow service - individual staff very sweet and apologetic but there were just too few servers for the amount of customers. Spent more time waiting to pay than spent eating!

Overcrowded and unjustifiable service approach.

Hemos comido en este restaurante de cadena en Munich Comida del viernes temprano por la noche Ambos tenemos hamburguesas - la mía pagó extra por la batata Porciones de buen tamaño Buen servicio Mezcla de parejas, familias y grupos de 6 Vale la pena reservar si vas de noche

Great service, nice, friendly service. The food was great, there was also a great selection of vegan options. Great ambience.

Very tasty....staff super happy

Chain, so the food is the same as everywhere. Only mixed feelings from the inside: the old town hall creates an atmosphere even if the decor tries to spoil it ;) But the seats are hopeless... maybe if the bar in the middle wasn't so big, there would be a little more space for guests...

Very friendly staff and the ambience is also great

Very attentive staff and good quality food

Eccessiva lentezza e poco spazio. Peccato, i panini erano ottimi, da migliorare il servizio troppo lento…tavoli troppo stretti

I would have left out the birch trees in a nice space.

Were only there to drink. But it's something special that you can take time for.

Virkelig god service fra start til slut og utrolig lækker mad og drikkevare - bestilte en burger og limonade Stor anbefaling herfra

War mit 11 Freunden dort essen. Haben uns dafür entschieden draußen zu essen. Die Bänke sind so wackelig das wir oft die Bänke austauschen mussten bis es einigermaßen passte. Wenn draußen alles voll gewesen wäre hätten wir Pech gehabt und wären bei jeder Bewegung auf und ab gehüpft. Hier sollten dringend neue sitzmöglichkeiten angeschafft werden. Anschließend wurde die Bestellung aufgenommen. Es kamen recht schnell die Getränke, aber leider nicht für alle. Bei 2 haben sie gefehlt. Kann mal passieren. Auf Nachfrage war die Antwort ob wir immer so unentspannt seien. Soweit so gut. Essen kam. 1 person von uns hat gar nichts bekommen und 1 nur das Hauptgericht ohne beilage. Kann auch passieren. Aber es dauerte und dauerte. Wir anderen 9 waren schon lange fertig als endlich die vermisste beilage kam und dann bei der anderen Person das essen. Aaaaber es war das falsche Gericht. Darauf angesprochen wurde man regelrecht angesetzt, man solle doch bitte die falschen Zutaten vom burger runternehmen und sich nicht so anstellen. Das war dann zuviel. Eine Entschuldigung hätte hier viel porzellan ganz gelassen aber dann so zu reagieren ist einfach nur unverschämt. Wie gesagt, das essen an sich war gut (zumindest bei denen die es bekommen haben) aber servicetechnisch ist dieser laden absolut zu meiden.

A nice restaurant, walking distance from Speicherstadt and Hauptbahnhof. It is a regular burger restaurant, but there were also many vegan options to choose from. Friendly and efficient staff, good food and good cocktails.

Great salads Eating in a birch forest

Good burgers, a bundled drink, with drink & side added to the burger price @8,50€ per person as a lunch special . The chili sauce actually has some heat - well done

The restaurant is very centrally located not far from Hamburg City Hall. The restaurant has been beautifully integrated into the structure of the historic town hall. Outdoor catering available. Food offering like in all Hans-im-Glück restaurants. We were served very friendly and, due to the small number of guests, we were provided with drinks and food very quickly.

Anyone who knows Hans im Glück knows what to expect. I have now been to 3 Hans im Glück in a different city and have always been very satisfied. Always happy to come back.

Nice place to eat a hamburger in Hamburg. Hip.

A very nice place to spend time with a glass of beer or a delicious Aperol Spritz.

Das Restaurant Hans im Glück Hamburg am Alten Rathaus hat mich leider enttäuscht. Die Burger Auswahl war nicht besonders beeindruckend und mein Burger war sogar kalt. Die Würzung ließ ebenfalls zu wünschen übrig und die Pommes waren überwürzt. Einzig der selbstgemachte Eistee konnte mich positiv überraschen. Das Ambiente war sehr erdrückend und die Platzverhältnisse waren katastrophal, besonders wenn man mit mehr als zwei Personen dort essen möchte. Das Personal war zwar freundlich und zuvorkommend, aber insgesamt hat mich das Restaurant nicht überzeugt. Ich persönlich würde nicht wiederkommen und kann das Hans im Glück Hamburg am Alten Rathaus leider nicht weiterempfehlen.

We would have to wait quite a long time before we could place the order. The food came really quickly! The thirst quencher was delicious!!!

Fries were overloaded with salt. Not really healthy! Burgers are delicious as always. Cocktails are very varied and very tasty! Staff is very friendly, helpful and patient.

The fries with garlic oil and cheese were absolutely delicious. The service was also very good. The price-performance ratio was good. It's definitely worth it.

Very tasty burger and top service

Terrible place. Everything is bad. The staff is disrespectful and treats you like trash. I don't recommend it

The ambience is standard. The food came relatively quickly for a Saturday, but unfortunately it was lukewarm and relatively delayed for our table

Food was as usual...for me there was an Alsatian paired with the lunch menu. I chose a brioche bun, simply my favorite because it's so fluffy and soft. There were also fries and a cola or cocoa as a hot drink included. We like the ambience, the food and the staff are usually very friendly.

I always enjoy eating here. The selection of vegetarian and vegan burgers is large, so you can always try something new. The service could be better, but it's not bad either.

Food was good but late/ partially not there

Nice shop with a very charming waiter.....the evening was super fun 😂😃🤩 A great location with delicious cocktails, delicious food and a nice ambience. I will gladly come again

Nice atmosphere, food was available quickly 😊

Was very comfortable and relaxed. Service top ambience very good

We've enjoyed eating here so far. However, the last two times there was no verbal attention to prices. We were told we could combine everything for the lunch menu and the evening menu. We actually wanted to take the normal combo so that we didn't have to pay any extra. We were also asked if we wanted any sauces. In retrospect, it seemed that both waiters on both days, as friendly as they were, tried to sell as much as possible - without proper explanation. A pity..

We were interested in the unusual design of the place: through the window we could see that trees were growing in the room and the visitors were sitting as if in a tropical forest. Inside, everything turned out to be not so cool, because the height of the same tree trunks was just enough to make an impression on the street, but here you could see the stumps from above, no crowns and leaves, and the magic instantly disappeared. There was no light above our table and no one even thought to help us, and it was difficult to get hold of the waiter, especially with our level of language, so we read the menu and ate in the dark. This is a minus. The three of us each ordered a hamburger, a drink and 1 salad. And waited at least 45 minutes for food! We were about to ask for the bill and leave, because we might be late for the train, but as if hearing our thoughts, they finally brought the order. Yes, the hall was full, but 45 minutes for simple burgers is not cool! The food itself is more or less not bad, and the main thing for us is to eat a hamburger in Hamburg - we did it, although then we had to run to the station. I can recommend the institution to those who are not in a hurry and know German better than A1 😀.

The Hans im Glück burger was very good! I had the chilli cheddar fries with it but unfortunately they weren't that good... the service was super friendly and the atmosphere was pleasantly quiet! Would come again :)

Egy nagyon hangulatos, különleges hely. Finom ételek, kedves és gyors kiszolgálás, igazán figyelmesek.

Es war sehr schön! Alles passte!

Sehr gemütlicher Service. Die Sitzgelegenheiten sind sehr eng gestellt und nur für den sehr kurzen Aufenthalt gedacht.

Lovely place use to be the old town hall. Staff friendly and informative. Hot chocolate delicious 😋

Trotz Personalmangel SEHR freundliche Mitarbeiter und gute Laune. Die Burger sind lecker, frisch und das Fleisch auf den Punkt! Das Ambiente ist in diesem Gebäude unumstritten einmalig. Wir kommen gerne wieder!

Super leckeres Essen und freundliches Personal. Gerne wieder!

Interessantes Interieur, gute Burger. Nicht ganz günstig, aber noch okay. Man wird definitiv satt

Okay okay, Eigentlich alles ganz okay, aber... Wie waren mit den Kindern hier und alle hatten Hunger - Eltern wissen was das heißt. Einen Tisch bekamen wir recht zügig, unsere Bestellung durften wir dann aber erst nach einer halben Stunde aufgeben, nochmals 30 Minuten später kamen die Getränke und zwischen der ersten und zweiten Lieferung des Essens vergingen auch noch zehn Minuten. Das Essen war dann ganz okay bis gut und die Bedienung immerhin freundlich. Ich bin nicht sicher, ob wir es hier nochmals versuchen.

Sehr nette location, leider durch Personalausfall lange Wartezeit auf das Essen und ein nicht so aufmerksamer Service. Das Essen war sehr lecker und beim nächsten Mal bestimmt nicht nur lauwarm .

Sasha und Maik machen den Laden besser :) Alle Mitarbeiter alle sehr lieb und tolles Essen!

Sehr schöner Laden, wirklich super nette Bedienung und sehr leckeres Essen!

Wir waren Anfang Dezember zu Zweit vor Ort und es war ein Fest! Die MA Christian und Sascha waren unglaublich gastfreundlich, unterhaltsam und haben uns einen unvergesslichen Abend beschert. Es war nicht sehr voll, vermutlich, weil die Heizung ausgefallen war. Vielleicht haben wir auch nicht richtig mitbekommen ob es voll um uns herum war, wir wurden entertaint. Wir hatten einen Platz gleich an der Bar und haben zwischendurch einige Worte mit dem MA hinter der Bar gewechselt, während er fleißig Cocktails mixte. Der andere MA kam regelmäßig zu unserem Platz, fragte ob alles in Ordnung sei und hat das ein oder andere Gespräch dann auch mal mitgequatscht ohne das es für uns aufdringlich oder unangenehm war, im Gegenteil, wir haben uns wohl und willkommen gefühlt. Da wir Touris in Hamburg waren, wird es dauern bis wir wiederkommen, aber wir kommen bei nächster Gelegenheit sehr gerne wieder. Die Sterneinschränkung gibt es nur für die ausgefallene Heizung, ansonsten ist alles hübsch! Bis bald

Die Bürger sind nix besonderes für die Preise aber es war sonst ganz okay

Leckerer veganer Burger, etwas laut, Personal nett, Bierauswahl klein

Sehr angenehmes Ambiente. Sehr freundliches Personal und exzellent frische und leckere Speisen

Super lustiger Abend :-) Chef und seine Crew sind ne tolle Truppe :-) Lecker Essen und süffige Cocktails werden mit viel Charm und Witz serviert :-) Auf jeden Fall ne Reservierung wert (selbst wenn man eine Stunde zu früh kommt *grins*)

Das Ambiente einfach Toll! Die Crew sehr freundlich und das Essen unfassbar lecker, bald wieder bei euch.

Overall good experience. Hamburger was good. Tea was also good. Would go back if in the area.

Gemütliches Ambiente, tolle Beratung bei der Auswahl der Menüs, flink und sehr freundlich

Super expérience ! Je reviendrais peut être !

Jan, unsere Bedingung war super freundlich Trotz großer Gruppe und viel Stress ❤️

Schönes Ambiente und schnelle Bedienung auch für große Gruppen:)

Ce fut fort bien aimable à vous de nous avoir accueilli dans votre somptueuse demeure, les différents mets furent très appétissants ! Bonne continuation dans votre aventure culinaire !

La cadena de restaurantes con las hamburguesas mas deliciosas de alemania. Muy buena atención y el ambiente acogedor 💕

Leckerer Burger mit Winter Feeling. Die Pommes sind heiß und knackig - und zum Glück ist kein Rosmarin drauf. Das Ambiente ist gemütlich und die Birken Bäume sind super zum anlehnen.

Świetne miejsce! SUPER OBSLUGA 😀 Fajne jedzonko,dobre drinki 😉 Serdecznie polecam - napewno wrócimy!

Einfach nur Mega, Ambiente Top und Service sehr nett und humorvoll. Essen war richtig Lecker... Ich komme gerne wieder. ☺️

Ist eine gute Bürgerschmiede. Alles hat gepasst, essen war lecker.

Waiting time for a drink 30 minutes. Came first after asking. About 40 minutes for so called Apfelstrudel that came with whipped cream although we ordered without. Never again

Blümchen war cool 👍🏼 komme gerne wieder

Blümchen hat einen herausragenden Service geleistet. Schnelle und äußerst freundliche Bedienung, besser kanns nicht sein. Klare Weiterempfehlung von mir! :)

Schönes Ambiente, vielfältige Karte, zum Teil etwas eng am Tisch, Service freundlich aber sehr langsam.

Unaufmerksames Personal, wir verliessen das Restaurant unbedient nach über 30 Minuten! Ich hätte Verständnis für eine Längere Wartzeit, wenn das Restaurant voll ist.. aber nicht halbleer…