HANS IM GLÜCK - DÜSSELDORF Medienhafen in Düsseldorf

Top restaurant, cozy atmosphere!!! Tasty burgers

I worked at the Medienhafen until 2021 and was here regularly back then. Back then I was always very satisfied and was happy to come back. Last week I was back in a chain restaurant for the first time in years, generally after a long time, and I was shocked - how bad the place has become. The new map is terrible. Who came up with the idea of ​​starting with drinks, then food and then drinks again??? The dessert, which is also way too expensive, is hidden somewhere between the drinks, so we didn't see it at first and had to ask. The worst thing, however, were the burgers. Not only have they become significantly smaller, but the cheese was never on the grill. You just put a slice of cheese on the end and sent the burger out immediately. Of course, the cheese doesn't melt. I've never eaten a burger with a hard slice of cheese on it. Who is that in the kitchen? Theoretically I had a cocktail with alcohol, but I doubt there was even a drop in it. The only thing that was as good as before were the fries.

During my recent visit to Düsseldorf, I had the pleasure of dining at HANS IM GLÜCK in the Medienhafen district. The restaurant's unique interior, adorned with birch trees and warm lighting, created a cozy and inviting atmosphere. I opted for the lunch menu, which included a burger and sweet potato fries. The burger was flavorful, and the fries were crispy and well-seasoned. The staff were friendly and attentive, ensuring a pleasant dining experience. Overall, HANS IM GLÜCK offers a delightful combination of tasty food and charming ambiance, making it a great spot for a meal in Düsseldorf.

We waited an hour for the food and then the order was canceled at 9:40pm! Thanks for nothing!

The food was also good but the service (Finja) made it a real experience for us! ☺️

Great ambience, great service, delicious food! A big thank you to Finja for the great service :)

The best service and food! Finja made everyone feel comfortable! I can only recommend it!

Thank you Finja for your great service. I was very happy with you. I'll only come back again because of her.

The burger was really tasty – but the service went above and beyond! Finja was incredibly friendly, attentive and made the visit special. Thank you for the great service!

Zoe was a great server… you can tell she likes her job.

Super nice staff, very fast service, you didn't have to wait 10 minutes for the food and a mega nice ambience

Solid burgers and great service :)

Super nice service! (Zoe) 👍🏻👍🏻👍🏻 Only had small snacks, but they were delicious!

The beer garden is very inviting.

This is really only for ex pats. The hamburger has the taste of a wimpy bar from the 1970s. A distinct flavour of mystery meat That's actually a good thing if you like it! But if you are looking for an authentic hamburger definitely not. The young waitress slap the food on a table in a most functional way. She did not look like she was enjoying her job. The guy making cocktails behind the bar knew what he was doing and was most helpful. However if you're after a burger, I think you're just in the wrong country.

Always worth a visit! Great ambience and super nice sunny outdoor terrace! Delicious burgers and cold drinks and the service was always great :)

As always, we ordered burgers via Uber Eats. Ordering via Lieferando used to go smoothly. Now only one citizen was delivered to us instead of two. It can happen sometimes. A replacement delivery was not possible. The reimbursement of the amount should now take 2-3 weeks. I wonder if I'll ever see my money again.

Great service, great food, always happy!!!!

When I feel like a high-quality burger, I think of Hans im Glück. Great food, great service and a lovely atmosphere!

We had lunch here last week with six people. Unfortunately, the burgers were only lukewarm, the cheese didn't melt and they weren't prepared with much care. As I read in a report, Hans im Glück generally sells frozen ready-made patties and industrial sauces. In addition, the staff was inattentive and overwhelmed. For example, the plates weren't cleared away and no one came by to ask if we wanted something more to drink. And the food here isn't even cheap, so you could say that the price-performance ratio is right. Never again. There are much better burger restaurants in Düsseldorf.

Unfortunately, despite a reservation, we had to wait over 1h30 minutes for our 4 burgers plus side dishes, while we watched as a group of over 10 people who came after us got their food after about 35 minutes. The burgers were okay. Nothing extraordinary, but they tasted good. But that's subjective anyway. Service left something to be desired that evening, so much so that we even had to go to the staff twice because no one came to our table after the first order. Maybe things are better there when it's not so crowded, but we probably won't try to eat there anymore.

We were there with a large group at the weekend. The burgers were very tasty and so were the cocktails. The food was served quickly and the waiter was very attentive. Would go back at any time.

Today's visit was a catastrophe, we waited 50 minutes for the food, it only came when we asked, the fries were 🍟 warm and never again on Sundays

The fries were tasty, but unfortunately we had to wait about 50 minutes for them. Of the two drinks we ordered, the Fanta arrived after 15 minutes, the Lille unfortunately only came after asking twice and then after about 30 minutes. It's a shame, but that was the last time here, at least for us for the time being.

The burgers are actually delicious when you get them. After about 40 minutes of waiting, a service person came to take our order for the first time. We were then informed that it would take at least an hour until we received our food. I would have liked to have known that earlier. Well, maybe it would be good to assign a few more service staff when the weather is nice.

Waited 2 hours for delivery and then it was canceled by the restaurant. Incredible. I'll never order here again

Waited about 2:15h and they canceled last minute. Ordered once a week before, but now im looking for another restaurant.

Quite tasty... very nice service...

Unfortunately we waited 1.5 hours for 2 burgers, which were only lukewarm. 3 neighboring tables canceled their food after an hour wait and left. The kitchen obviously couldn't keep up with the orders, so you might not want to take in so many guests if you can't keep up with the food. We weren't asked again for new drinks either. Unfortunately, the poor organization comes at the expense of the satisfaction of the (ex-)customers. However, the service staff were always helpful and friendly.

Great restaurant with delicious food + attentive, friendly waiters in a great atmosphere. We always enjoy coming to this restaurant.

The food and ambience were very good. But the absolute highlight was our very nice and competent young waitress. Big praise for this staff :-)

Menu very large selection. Food was great Friendly staff. .

Very tasty, very friendly service.

Food was very good. Price and performance matched wonderfully. Only the service wasn't particularly friendly or attentive.

used to be a good shop. However, the service and food quality have declined significantly in the last few months

Delicious burgers and friendly service.

Hans in luck always goes. Burgers are always delicious and varied, nice atmosphere - and the lunch menu (until 5 p.m.) is particularly worth it!

Food was ok. There were 5 tables occupied and unfortunately the service staff was overwhelmed despite there being 5 people and we sometimes waited a long time for a service person.

Today I enjoyed the vegan burger with crispy fries and was completely thrilled! The burger was seasoned perfectly and the fries were just right crispy. Since the weather cooperated, I was able to sit outside and enjoy the pleasant surroundings. The restaurant also promises a great experience inside with its typical, cozy atmosphere. Particularly noteworthy is the friendly staff, who were very attentive and proactive. I'm already looking forward to my next visit.

Very good burgers that go beyond the classic standard. The "birch forest" and the fountain make the restaurant cozy and give it a special charm.

The burgers are really good, the potatoes are crispy, the atmosphere is cool and calm, you can sit outside with pleasure when the weather is nice. I tried their delicious summer cocktails and liked them. I recommend..

Super tasty hamburgers and sweet potato fries

Excellent burgers and very good service. Pleasant atmosphere near one of the most modern areas of Düsseldorf.

A restaurant just as the franchise promises. The service was very courteous and very friendly. The food was delicious, especially the combination offers at lunchtime are recommended. Parking is difficult on site like in the Media Harbor, unless you can park at a company or in a parking garage.

Unfortunately, all of my food was cold. No wonder when almost 20 people order and all the food comes at once within 10 minutes. I think the food came prepared from the microwave. Outrageous for the price! Bürger had the same diameter as McDonald's. The birch tree trunks are so annoying to sit on! Conclusion: Never again!!!

Nice atmosphere Nice service Everything is great

Very nice restaurant. Food good, service very friendly

Very nice restaurant with a very good selection of burgers, whether vegan, vegetarian or classic with beef, absolutely top. You can sit very well both inside and outside. The cocktails and especially the thirst quenchers are highly recommended. All in all, a clear recommendation.

Very tasty, slightly different burgers

Bad service, unprofessional service, ordered a burger with a portion of nachos, the burger came at some point.... repeated requests about the nachos, first they said oh sorry, the kitchen is understaffed, second request oh they're on the house, third request they are out and the kitchen is understaffed, but I can give you two beers.... if I want something to eat, I don't want any beers, as an apology or as an alternative you could perhaps have offered fries with the burger, but they weren't even offered Asked if you wanted a side dish, but maybe the waitress only eats burgers without a side dish! If you're hungry, find something else... there's plenty around... the outside seat could be cleaned occasionally, it looked a bit dirty behind the bus stop! But is it true the restaurant was understaffed! It's annoying when you're on a trip from southern Germany and you're looking for something to eat. As a guest, I don't care whether the service or the kitchen is understaffed, a guest shouldn't feel or notice something like that, then it's a good restaurant!

Summer finally sitting outside again and in this case eating. Despite being busy, the service was quick, attentive and friendly. Food hot as usual 🔥 and very tasty. The homemade lemonades were really plentiful and very tasty. We will be back!!! Oh yes, the cocktails rounded off the evening 🍸🍹

An absolutely luxurious burger that, despite the fact that it is at a German price, anyone with a Czech salary can afford it without any problem and enjoy the delight in their mouths, which they can wash down with liquid delight in the form of various homemade lemonades. The service is pleasant, the premises are also excellent.

Nice little shop, friendly and service, but the prices. 1 burger 10€ well. Plus fries, 1 salad and 2 drinks for 40€ is not without.

The food was really delicious. Staff very friendly and helpful. Price wise still within reason. We sat outside and barely noticed the nearby street. Overall, a very nice afternoon with potential to repeat 🙂

I thought everything was really good. There is a point deducted for the food because I had the feeling that the burger wasn't much. I would still like to come back.

Better than other burger joints in town. Fast service and you don't have to wait long for your food. Gladly again

It was super tasty and the service was also very nice and helpful.

Went there as an emergency just before going to the cinema. Sad shop. Why this concept works across Germany is a mystery to me. There are tons of better burgers and cozier places. It's something for the after-work aperol with colleagues you can't stand. I get depressed before I even sit down.

Everything was great, great service and delicious food. Chicken burgers

I can't recommend the store to anyone. Food was an absolute lukewarm disappointment. The taste of the whole thing didn't affect me at all. Apart from the name of the unusual creations, I would say absolutely boring. Had the classic burger with cheese. Came to the table lukewarm 5 minutes after ordering. Burger was so cold that the cheese didn't even spread on it... My wife had a vegan version... Nice to look at, but absolutely not recommended in terms of taste. All I can say about the meat version is that the patty reminded me of McDonald's. At least as far as the thickness is concerned. In terms of taste, they taste better at MCD... Sorry guys, I apparently had too high expectations of your burgers... You can, for example. Burger Me doesn't even come close... Neither in terms of taste nor price...

Very tasty and very good service

Very tasty burger and humane prices, nice service

The food was very good. The service was also great!!

The burgers are very good for a “system restaurant”. The shop itself is a bit noisy because it's very small, so you have to deal with that. The service is very friendly and attentive.

Food and drinks a bit overpriced.

Rethink the table decorations, rather throw away the old flowers. If necessary, replace or clean the furniture

This was the first Hans im Glück I've been to but I was very happy with the food and the service. The burger with goat cheese and cranberries. It sounds delicious, but the 6 of us (we all tried one) didn't really like the taste

The food was delicious, the service was very friendly and quick. The restaurant is bright and friendly.

We often go to Hans im Glück. Have already visited various cities. The service is always great. The staff very friendly and nice. We never had to wait too long. The food always tastes very good. Here in Düsseldorf, however, the sanitary areas could be prepared a little better. Otherwise we liked it.

Unfortunately my visit to Hans im Glück was disappointing. The service was poor, the wait times were long, and the staff seemed unfriendly. Not a recommended experience.

We didn't have a reservation and still got a spot pretty quickly. The service was very nice, the order came quickly and tasted great too. We would love to go here again.

Very, very good vegetarian selection. Perfect patty

Etwas kühl drinnen… (Draußen -1 Grad Celsius, kaum Gäste)

I enjoyed everything about this place. A bit hectic, but I think that just adds to the atmosphere. I took bus, so no comment on parking. Our party of 4 was seated promptly. Entertaining, friendly server.

Essen war gut und lecker. Bedienung sehr freundlich und schnell.

Wir waren zu dritt (2 Erwachsene, 1 Kind) im Dezember zur Mittagszeit da. Burger und Fritten waren handwerklich gut gemacht. Insgesamt finde ich die Preise aber schon über meiner Schmerzgrenze besonders als Mittagsmenü. Ich kann die Herausforderungen der gastro nachvollziehen, aber über 20 Euro für ein mittags burger menü pro Person (Burger, Fritten, Getränk plus Heißgetränk) sind für eine mittelschichtsfamilie dann kaum zu stemmen. Geschweige denn für Arbeinehmerinnen aus dem Umkreis. Zumal wir uns gewünscht hätten, dass uns das nette und echt freundliche Servicepersonal uns bei der order der Rechnung darauf hingewiesen hätte, dass noch ein Heißgetränk im Menü inkludiert gewesen wäre. Das hatten wir übersehen und so bleibt die Erkenntnis, dass wir das so nicht wiederholen werden. Das kindermenü ist fair bereist, was ich hier hervorheben möchte.

Leuke plaats om een hamburger te eten. Ik was aangenaam verrast. Het enige nadeel is dat de zitjes niet allemaal een rugleuning hebben.

Tolles Essen super freundliche Bedienung wir kommen gerne wieder 😊

Schönes Ambiente, Essen kam schnell und gleichzeitig mit den Pommes. Besonders der Ketchup war sehr lecker Leider nur 4 Sterne weil die Burger bereits Kalt waren!

Burgerestaurant mit Birkenwald. Große Auswahl unterschiedlichster Burger und Beilagen. Alles auch vegetarisch oder vegan erhältlich.

Die Pommes war ganz kalt und das Brot war nicht frisch deshalb ist der Burger zusammengefallen. 25€ für Basic.. spart es euch.

Das Essen ist ganz solide. Leider wurde vor einiger Zeit die Speisekarte geändert. Bei einem Besuch wurde wiederholt das falsche Getränk serviert, einmal wurden die Heißgetränke nochmal extra berechnet obwohl diese im Mittagsmenü enthalten sind und im Anschluss wurde auch keine Rechnung ausgehändigt ansonsten aber ein schöner Laden zum sitzen.

Trotz des miesen Wetters in Düsseldorf, dem verstopften Straßen und dem überlaufenden Weihnachtsmarkt, hat es sich wie immer gelohnt, hier einzukehren. Die beiden Damen waren sehr freundlich und zuvorkommend, die Getränke waren schnell am Platz, die Beratung zu den Bürgern war gut und informativ, dass Essen war sehr schnell am Platz. Am Essen gab es nichts auszusetzen, wie zu erwarten, lecker. Gerne wieder.

Immer sehr lecker, frisch und freundlicher und guter Service!

Schöner und angenehmer Laden mit sehr leckerem Essen. Es passt alles. Die Burger sind sehr zu empfehlen. 🍔🍔🍔🍔

Die Burger sind Gut. Aber nicht besser als bei an exklusiven Burgerrestaurants. Die Menü Angebote auf der Karte sind echt super und die Kellnerin war freundlich und zuvorkommend obwohl es sehr gut besucht war. Das Ambiente ist zwar schön trotzdem sehr zusammengepfercht und demnach sehr laut. 3.6 / 5

The restaurant was nice and the service was great. The food wasn't that good.

I loved my meal, and the environment was serene.

Der Burger war in Ordnung, jedoch fande ich diesen für den Preis entsprechend relativ klein. Als Kette hat mich Hans im Glück leider nicht überzeugt, da bieten einzelnen Inhabergeführte lokalitäten eine vergleichsweise bessere Qualität und Preise.

Angenehm entspannter Laden mit einfachem, aber effektivem Ambiente. Die überall montierten Birken Stämme sind eine einfache, aber witzige Idee. Die Karte besteht größtenteils aus Burgern. Es ist aber genug anderes dabei, dass jeder was für sich findet. Fingerfood, Salate und bowls. Such Veganer werden berücksichtigt. Für mich gehört das Essen hier definitiv zu den besseren in Düsseldorf. Man kann die Burger auch noch ein bisschen customizen, zb mit 3 Arten Buns und natürlich den Beilagen. Natürlich ist das ganze nicht ganz billig. Trotzdem gehört der Hans zu den günstigeren Läden im Hafen, ohne an Qualität beim Essen zu sparen. Absolute Empfehlung mir.

Es war okay, aber auch nichts besonderes. Die Burger sind im Vergleich zu anderen Düsseldorfer Läden eher simpel. Uns hat die Inneneinrichtung nicht gefallen. Die Bänke waren teils sehr dreckig.

Grundsolides Essen, nette Atmosphäre und aufmerksames Personal. Keine persönliche Highlight-Empfehlung aber viel falsch machen kann man hier eben auch nicht. Die Preise sind allerdings ordentlich. Die scharfe Soße ist auch wirklich scharf ;)

Ganz okay, aber nichts weltbewegendes. Ist halt ebenfalls eine Kette/Franchise.

Nette freundliche gut aussehende Bedienung

"Abseits gelegen" aber nur 2 Min. vom Landtag. Blick auf netten Platz; Erinnerung an Berlin oder Paris.

Sehr zu empfehlen. Veganer Burger super lecker. Tolle Auswahl.

Massive thanks to Robin at the bar for delicious drinks and impeccable service 👌🏽

Ich bin eine längere Zeit nicht hier gewesen, hatte aber das Gefühl, dass der Laden früher deutlich besser war. Leider war unser Essen etwas verbrannt. Auch ware. Die Pommes kalt und pappig. Auch gar kein Salz dran. Tische waren nicht sauber, die Toilette roch sehr streng und es gab keine Seife. Service war nichts besonderes

Burger hätte etwas größer sein dürfen aber ansonsten sehr lecker.

Ich bin nicht der Burgerfan, aber der Weltenbummler hat mich überzeugt. Lecker, saftig, gut komponiert - so muss das.