Gastronomie Carl Hagenbeck in Hamburg

After the extremely overwhelmed waiter inside ignored us for about 30 minutes and the dishes from those who had previously dined here were still there, we decided to order something outside at the counter due to our acute hunger. There were 5 gossipers standing in the kitchen and it felt like none of them had anything to do except gossip. We were then reluctantly “served”. An extremely grumpy employee first took my friend's order, prepared it and asked her if she didn't want "curry cream" on her country potatoes. After asking three times and receiving even more obnoxious answers, I realized that the employee in question might mean "sour cream". Afterwards she wanted to collect and I then said that I would like a currywurst. After a long sigh, she reluctantly prepared them and collected them. Conclusion: if there is another option, don't go to this restaurant, absolutely unfriendly, overwhelmed, poorly selected staff!

Since the restaurant was very full and we were ignored (it can happen), we wanted to order something at the counter outside. There were 5 ladies in the kitchen at the fryers and 1 waiter was there for the very, very busy restaurant. I have rarely been served as unfriendly at the counter as I was here, or just as served. This arrogance and unfriendliness couldn't be beat! If we hadn't been so hungry we would have left!!!

The bad, expensive food somehow doesn't fit with the otherwise great zoo. It would be desirable if improvements were made overall.

Bring lots of time. Speed ​​is not an issue here.

Enjoy your meal. Good portions. Very charming, attentive, nice staff. Nice ambience. You can sit very nicely inside and outside.

After we pushed our table 20cm out of the blazing sun under the parasol, the waiter informed us that this was not allowed. We then left the restaurant (Flamingo Lodge). Customer friendliness is very important here.

Great service, very child friendly. Very nice and competent staff. Very tasty food.

The best currywurst in the world.

€3.60 for a tiny piece of strawberry cake from the freezer. The strawberries were still frozen when eaten. What else can you say about that?

That was ok, but nothing more. As expected, the prices are very high. Unfortunately the staff was a bit annoyed...was it because of the rain?