Gastronomie Carl Hagenbeck in Hamburg

After the completely overwhelmed waiter ignored us inside for about 30 minutes, and the dishes from the previous diners were still there, we decided to order something outside at the counter due to acute hunger. There were five gossipy people standing in the kitchen, and it seemed like none of them had anything to do except gossip. We were then reluctantly "served." An extremely grumpy employee first took my friend's order, prepared it, and asked her if she didn't want "sour cream" on her country potatoes. After asking three times and receiving even more obnoxious answers, I realized that the employee in question might mean "sour cream." Then she wanted to take the payment, and I said I'd like a currywurst. After a long sigh, she reluctantly prepared it and took the money. Conclusion: If you can't do anything else, don't go to this restaurant. The staff is absolutely unfriendly, overwhelmed, and poorly selected!

Since the restaurant was very busy and we weren't being paid any attention (it can happen), we wanted to order something at the counter outside. There were five ladies in the kitchen working the fryers, and one server was serving the very, very busy restaurant. I've rarely been served so rudely at the counter as I was here, or rather, I was just barely served. This arrogance and unfriendliness were beyond compare! If we hadn't been so hungry, we would have left!!!

The poor, expensive food somehow doesn't fit in with the otherwise great zoo. It would be desirable to see improvements there overall.

Bring plenty of time. Speed ​​isn't an issue here.

Enjoy your meal. Good portions. Very charming, attentive, nice staff. Nice ambience. You can sit very nicely inside and outside.

After we pushed our table 20cm out of the blazing sun under the parasol, the waiter informed us that this was not allowed. We then left the restaurant (Flamingo Lodge). Customer friendliness is very important here.

Great service, very child friendly. Very nice and competent staff. Very tasty food.

The best currywurst in the world.

€3.60 for a tiny piece of strawberry cake from the freezer. The strawberries were still frozen when eaten. What else can you say about that?

That was ok, but nothing more. As expected, the prices are very high. Unfortunately the staff was a bit annoyed...was it because of the rain?