Croque Palast in Hamburg

After the completely overwhelmed waiter ignored us inside for about 30 minutes, and the dishes from the previous diners were still there, we decided to order something outside at the counter due to acute hunger. There were five gossipy people standing in the kitchen, and it seemed like none of them had anything to do except gossip. We were then reluctantly "served." An extremely grumpy employee first took my friend's order, prepared it, and asked her if she didn't want "sour cream" on her country potatoes. After asking three times and receiving even more obnoxious answers, I realized that the employee in question might mean "sour cream." Then she wanted to take the payment, and I said I'd like a currywurst. After a long sigh, she reluctantly prepared it and took the money. Conclusion: If you can't do anything else, don't go to this restaurant. The staff is absolutely unfriendly, overwhelmed, and poorly selected!

A very nice bar where you can have a drink with lively music, nice people and great service

It took about 30 minutes to get my coffee here. It took forever before I could even order, and then it took even longer. On top of that, the service was incredibly unfriendly. Thanks for this ridiculously expensive coffee in this cold and noisy atmosphere.

Currywurst with cold Heinz ketchup from the bottle, potato soup from the Erasco can! warmed up, just bad and for these prices!

Today we went to the Alsterhaus for the first time in a long time. We decided to have a coffee in the restaurant, as it's a lovely place to sit and look out over the Alster. Then we saw three mice (!) running around. When we explained this to the cashier, they told us they were aware of it and wanted to change it. Now I'm reading that it's apparently been known for a long time, and I find that quite cheeky and strange. What a shame!