Five Guys Hamburg Jungfernstieg in Hamburg

Nice proper steak burgers but bloody expensive!!

First visit, I'm keen to experiment, so just popping in at this prominent address was actually expecting something special. You also get: - Ambiance is between the slaughterhouse and the train station hall where you are "queued" by a barrier. There are tons of pictures on the walls where people boast that they are the greatest. - When I looked at the price list I couldn't stop spitting, but now I was there, so I ordered a bacon burger with small fries: €18.25. For heaven's sake, what delicious things would I have at the stalls at the Christmas market or in one Get restaurant - The entire staff obviously doesn't know a word of German and I find it difficult to speak of service - You need a little patience because the burger is assembled live. However, the bacon and mushrooms were collected from a bowl and neither of them looked freshly grilled. - You are handed a paper bag with fries flying around and a burger wrapped in aluminum paper. It can look like that at the places, because there is no tray. Stock up on servings. There is no cutlery. That's why it's best to eat the burger in aluminum foil and put it in the bag with the fries. - In my opinion, the food was bland, tasteless and the burger was dry. A culinary experience far below what you are used to from other burger houses that charge similar prices. I just don't know if that's what they meant at first, was it megalomania, a scam or a tourist trap on Jungfernstieg? But I learned something again: I don't have to have it, sorry.

Always embarrassed when I lean into North American favourites when travelling abroad however it was late and we just needed a simple snack. Great location and service!

A bit pricey, but decent portions, friendly staff and great fries.

Why do the employees only speak English to you? What's that supposed to mean? Also much, much too expensive. 7.50€ for a simple burger bun with slices of cheese... Over 25€ for a menu

Five Guys is the best fast food franchise, and this one in Hamburg must be my favourite in the world.

Hardly any clean tables and fries that were very labyrinthine, toilets were closed

Ordered burgers, fries and coke here on November 30th. The service was very friendly, hence 1 star. Unfortunately the tables are all dirty and greasy. The burgers were cold and served in a bag, you just dumped the fries into the bag without a container. The cheese on the burgers wasn't melted and the patty wasn't cooked all the way through .. Burgers were wrapped in aluminum foil...everything was packed in cardboard and paper...extremely much garbage...the drink was not carbonated, I suspect the machine wasn't set correctly. The drink was a syrupy liquid...plus it was extremely loud in the shop . We paid over 40 euros...for aluminum foil, cold burgers and fries that were dumped loosely into the brown bag...

Their burgers are delicious but I find the prices to be far too high, e.g. €5 for a small bag of fries.

The food was okay, but the service wasn't even mediocre: hardly any (no) German and the order was taken incorrectly. When we asked, we got the right burger that we had previously ordered. Unfortunately the tables/seats were not clean either. Sorry, but we won't be coming back. For the money (70€ for burgers for 3 people) we will go somewhere else.

I think world goes to a crazy atmosphere if this place is famous. I want to try thei hamburger after i read ‘best burgers in Munchen’ news on a website. I ordered a cheeseburger. And their famous patato. Really it was a big disappoinment. I think McDonalds has more good burgers from this ‘Five Guys’. All was trash. And price is very expensive. One poor burger + patato and a beer was 22 €. I know you will eat more good and a real meat with this cost. I want to say only ‘dont go’. And atmosphere, decoration. My schools cantin was better their devoration. Price must be 5 € maximum. Eat a real unknown burger in somewhere but dont try like me! I really dont like.

The food is super delicious if you can afford it. Five Guys could win the battle for the most expensive fast food in Hamburg. You can't rate Ambiente because Ambiente is sold out here.

I found the food quite expensive, unfortunately the quality wasn't the best. I thought the burger was the best, it reminded me of a slightly larger version of McDonald's burger. I know what the decor should represent or what style it is but I didn't find it very pleasant and you should be prepared to order there in English.

Super delicious! Simply something special! We used to go to Five Guys all the time in London and now we have it too. The staff speaks English, but they can also speak German. I found that super authentic. I will send my son there more often - he should then place the order in English.

Expensive and bad food. It's not the workers' fault.

It was very tasty and sufficient, very nice here on the Jungfernsteig. Recommended even at a late hour

A scary atmosphere: rock-hard seats and really uncomfortable lighting. The staff/signage seems pseudo-cool with their fake (D)English. The food itself is okay but (especially the fries) is hopelessly overpriced. You can quickly reach over €25 with an order. The place is just too shabby for the money. Even McDonald's seems more well-groomed.

The food was okay, but it doesn't come close to other "premium" burger places. The service only spoke English, which wasn't a problem for me, but I think it's a bit unusual for a restaurant in the middle of Hamburg. The ambience may be corporate image, but it's really not nice to eat in a red and white (caution tape) tiled kitchen. This is where my comfortable living room dining table atmosphere comes into being, where you really feel comfortable. It also seems very self-absorbed that all the pictures on the walls are newspaper articles or quotes about how great the store is. Even in the toilets. But the premises looked very clean.

Disgusting! It's unbelievable what bad shops keep themselves alive, we are extremely disappointed! This was the worst and "cheapest" (but way too expensive!) burger we have ever eaten. I was in a really bad mood afterwards. From the patty to the disgusting and carelessly sprinkled toppings to the bun, which was completely dry, everything was so bland and tasteless. When you watch them prepare it, you lose your appetite. The service was short. Store totally dirty. Ambience not present.

Good burger, fries ok. However, prices are overpriced for the food on offer. Cheeseburger with small fries and cola for EUR 22.45 in a self-service fast food restaurant. Furthermore, I don't understand why everything is put in a paper bag when eaten in a restaurant. This leads to endless packaging waste and the fries were simply thrown into the bag on top of the burger. Unfortunately for me the relationship between price and performance is not right here.

The order was taken by the staff in English. It was reasonably quick and the burgers, including your own options, were deliciously prepared.

Very loud music. For whatever reason we had to order in English. The food was okay.

My first time eating at Five Guys was based on recommendations and I wasn't disappointed. The burger was just super juicy and the toppings were perfect. No comparison to Mcces or BK. The burgers are a little more expensive but are definitely worth the price.

Without words. The fries must be a joke - not great at all. Not recommended. Then go over to “Buy yourself happy” opposite, at least a little bit of grief will go away there

A large portion of fries is always possible

Holy shit! What was that!!!! I've never had such bad fries and the burger wasn't really that good either. I'm disappointed.

My first time at Five Guys: Really very good for “fast food”. There may be better burgers (I'm not sure, actually everything is there and fresh) but take away within 10 minutes, great! Attention: The normal cheeseburger is a double one. If you only want one patty, you can order the Little Cheese

I guess cockroaches are included in the price of the burger :)

When you rate a restaurant, what counts most is the quality of the food. Yes, it took a long time, but good food is more important to me than everything else! Absolutely authentic, American burger joint. The burger was absolutely top, as were the fries. Hammer! You have to get used to putting everything in the bag. I know the shop from the States, I'm happy that we also have a place like this in Hamburg.

In general, it's nice that it's a delicious place that is already known by its name, the only problem is that it is always overcrowded and long waiting queues are unpleasant. Unlimited peanut, sauce and beverage (one-time fee for beverage) service 💗

Very tasty burgers and fries as well as free refills.

A bit expensive. It's around 20 a burger with fries and refillable cup but worth every penny

Great concept...no need for decorative frills and printed merchandising, but delicious burgers and fries of great quality and quantity...Finally put the money into the right things...great

Delicious but a bit too expensive

Battle site. Lots of fast food, at a real food price.

Far too expensive, the ordering concept is not clearly understandable, only in English (difficult for older people), the taste is ok at best, I would only rate the quality higher than that of competitors. 42€ 2 people, 2 burgers, 2x drinks, one fries Fries were undercooked and the patties were much too greasy. Buns were toasted at some point and then just topped (cold and immediately souped). Since the restaurant also serves it in a to-go bag and the burgers themselves are wrapped in aluminum foil, the bun was completely greasy. The fries are carelessly dumped into the bag with the burgers and, if necessary, placed in a paper cup in the bag (then they fall over anyway).

I already knew Five Guys from Frankfurt, but was surprised by the different layout of the restaurant here in Hamburg. The checkout area and the kitchen are located in a kind of “island” in the middle of the room, which means that guests can watch the food being prepared from any seat. The burgers and fries were delicious as usual. The dining room and the toilets were kept clean, which is unfortunately not always a given in a fast food restaurant these days.

Good food, although very expensive. Staff is not exactly service oriented. I would have expected differently at these prices. The ambience is okay, but you could do more with it, and everything is full of self-promotion.

bestellung konnte nicht auf deutsch aufgegeben werden. selbst die englischkenntnisse des angestellten waren extrem schlecht. es ging nur mit fingerzeig. nachfragen zu den möglichen angeboten sowie preisen wurden völlig ignoriert. fertiges menü wurde lediglich auf die theke platziert ohne ankündigung. letztendlich habe ich für kaltes essen ein kleines vermögen ausgegeben. absolut nicht zu empfehlen!

Absolute experience for fans of burgers, fries & Co. No room for veggies, although a veggie burger is offered. Many restaurants can learn a few things from this.

Carelessly prepared, slapped in a bag, overpriced and doesn't look hygienic. We all had stomach problems after eating.

Delicious burgers and fries. The price is a bit high.

Ridiculously expensive mediocre food served in comically large portions. Chips were not properly cooked, or maybe just the wrong type of potato. The meat was ok. I only got 4 slices of jalapeño. Maybe 5 but they were so thin I could easily miss them.

The service doesn't speak German. I'm inclusive and all but I just don't understand the Indian dialect. The lady seemed to resent me. I ordered 2 burgers and a large fries. The large fries are also on the receipt and actually come in a paper bag. I got a cup. I will avoid the chain completely in the future.

Excellent. When you understand the concept of Five Guys, you realise how good the quality of the food is and it shows in how it tastes. Staff are always friendly irrespective of the time day. Just be careful that you don’t order too much food though because they give you a lot 👍🏻

Bei Five Guys war ich noch nie und ich werde auch nicht wieder hier her essen gehen. Ich verstehe ja den amerikanischen Style, die Musik ist schon bei der Bestellung so laut das mich die nur englisch sprechende Mitarbeiterin nicht verstand. Die Preise sind echt gesalzen. Der Burger mit Bacon, Salat, Tomaten, Gurke und Ketchup kostet 12,75€ und das Mineralwasser 4,20€. Die Getränke zapft man sich an einem Automaten. Das Mobiliar ist ein alles Holz und der Rest ist alles rot weiß. Mag sein das das in Amerika so Standard ist, ich finde es sehr ungemütlich. Für den Zugang zur Toilette steht auf dem Bon ein Zugangscode. Das Personal scheinen alles direkt aus Amerika zu kommen. Also mir gefällt es überhaupt nicht. Der Burger war ok und tropfte vor Bratensaft. Die Getränke kommen fertig gemischt aus dem Automaten, also aus Konzentrat, der Geschmack überzeugt mich nicht. Das erste und letzte mal Five Guys

Nice five guys restaurant. The cons: - One of the soda machines was broken and the other didn’t have all the flavours available. - It didn’t have the peanuts like in England. Pros: Its Five Guys and I love their fast food.

Better than every Burger King and McDonald's combined!! I never thought you could get such good burgers from such a chain! EVERYTHING Fresh! Bacon crispy! Real burgers! The best fast food fries I've ever eaten! Burgers and fries are as you imagine them and not this mush from McD and B.K! And do yourself a favor and don't confuse a fast food chain with a burger restaurant! Of course Hans im Glück, Jim Block etc. are in a different league!

Like in the movies, one can take on Five Guys and the other can't.

So today I went to eat at your Five Guys with school friends, the food there didn't taste really good, the meat was dry and the fries tasted like pape and were cold. The only good point about this Five Guys was the water temperature in the toilets. I would also like to add that I really liked the decoration.

Screaming LOUD through tile walls. Slow. Few staff rush to place orders. Food pretty poor and not presented at all. No tablets. “Cheese” has never seen a cow. Bread is a piece of air. Ketchup overly sweet. No signs where to go after ordering and no display of the number that you could see from the seats outside.

The staff could hardly speak German which made ordering difficult. For the price I expected and expected more from the food. I found the location very dirty even for a snack bar and it wasn't very crowded.

I really appreciate Five Guys. Almost no matter which branch. Always horny. The burgers are simply good. Everything without additives and nonsense. Just the good stuff that belongs in a real burger. The Cajun fries are also consistently great. Open kitchen also cool.

Five Guys in Hamburg is a must-visit, for an affordable meal for a solid burger and grear milkshake.! The staff was welcoming and respectful, making me feel right at home. They were eager to assist and seemed to genuinely enjoy their work. The atmosphere was refreshing and added to the overall positive experience.

Be careful everyone who pays with a Visa card! Apparently my Visa card didn't accept the payment (according to the receipt), which actually went through. A store that accepts and promotes Visa payments should also solve the problem. The service employee could have given the money on the spot, but the process would be too long, which is why I had to contact Five Guys by email... just inconvenient! The food here is actually quite good. I recommend the Cajun Fries and the milkshake. Sandwiches were just burgers without a patty, which I found a bit disappointing.

Ok, if you like aluminum foil as a burger wrapper and a bunch of waste. The “veggie sandwich” was a burger without meat and probably ok for vegans/vegetarians who have lost their taste, for us it was just a burger without meat, but not a sandwich. That's something different. The cheeseburger was okay in terms of taste and quality, but not a revelation. I don't have to go there again. The result served neither one (a good cheeseburger) nor the other (a good veggie sandwich).

This was our first time at Five Guys. The service was very friendly, but only spoke English, which wasn't a problem for us, just a little unusual. The citizen was very tasty and the roll was extremely fluffy. It was just a shame that the bread roll was cold. The small portion of fries was sufficient and the place was clean and well maintained. It was nice that you could watch directly how the citizens were being prepared. The sandwich was a citizen roll without patti, too expensive for the price. But still all in all a good shop. We'll be back!

Not the best five guys, but still tasty food. Compared to other restaurants in the chain, the French fries are worse, loose and lightly seasoned.

One employee was very bad and disrespected 👎🏻

Looks like a canteen, unfortunately the food wasn't that great either.

Just plain creepy. There's nothing more to say about fries thrown in the bag.

Food very good, staff nice, but the toilets were so dirty that I didn't want to go in there.

The service itself was ok. It gave me the impression of a "wannabe American copy". After waiting 15 minutes for the food, the surprise came when we opened the bag. The burger was simply thrown carelessly into the bag and completely tattered. Unfortunately, it wasn't possible to eat like that. So this burger went back. The staff was understanding and I immediately got a new burger and a large pair of fries. Hence the 2 stars. The burger itself has a good taste and everything is fresh. But just too much. Difficult to even bite off because it's just overkill. Sometimes less is more. I think the prices are simply outrageous at 8+ euros for a large fries. You can simply find better service and better taste for less money.

Simply delicious. Cajun Fries. You get full. No longer cheap for fast food. For a menu > 20 euros.

It's ok, but the fries are fried in normal oil. No taste of peanuts like in the London branch

All good, what you can expect from a five Guys

Five Guys as you know it. Super nice service.

The food is good but a little expensive for what it is.

Reception guy was nice and witty. The food was good.

Burger was ok, tasted quite good but was completely soggy at the bottom

The food was very tasty, but the burgers are very small. Prices are exaggerated (paid €17 for burgers and fries). Tables and seating not cleaned but greasy. Good extractor hoods as the fryer grease was not noticeable. Service speaks English. And I got spicy fries.

A bite of America. Go for the bacon. Add em to the milkshake :) seriously!

Good food. Fast service. 2 sandwiches, regular chips and unlimited drink 33 euros.

Best Burger and Frites Ever in town!

Friday evening 8 p.m. The burgers were very good as usual. The small fries could have easily passed for a large one! One of the two drink stations was only half usable because the rest was empty. All in all, no problem. The only thing that was really uncool was the condition of the toilets... so dirty that you thought it must be... a shame. Maybe clean again.

Expensive but you can treat yourself!

The burger was delicious and the fries too. Unfortunately, what bothers me are the prices, which are definitely excessive for me. The selection of drinks is also special; you can mix and refill them as you wish. The staff was friendly. Unfortunately I don't give it 5 stars because it's not enough for the price.

Ein oller ungemütlicher Burgerladen (Schnellimbiss) mit absolut unverschämten Preisen. Eigentlich handelt es sich um eine bessere Pommesbude. Für einen Burger mit Pommes und Cola fast 25 Euro ist an Unverschämtheit nicht mehr zu überbieten. Dafür gehe ich in ein Restaurant aber bestimmt nicht in so einen Schuppen. Nie wieder!

Der Burger war okay, die Pommes auch (aber übersalzen). Schlimm waren der Lärm der Küche und der Lärm der nervigen Musik. Das Ambiente sah aus wie ein billiges Bad aus den 90er.

The external impression left a lot to be desired. Toilets had been broken for a long time and the employees seemed very bored and listless.

Quite okay but far too expensive for a cheeseburger 11 EU

Expensive, loud, smelly of food, dirty, artificial lights, colors... BUT the food and drinks (extra flavors) are good and plentiful... a little USA feeling, that's what you get!!!

Super delicious food. Prices like in restaurants. The place is super clean and the workers are always very friendly and in a good mood. I just couldn't find a high chair for our one year old baby.

Great bacon burger, great fries! Human touch in order&serving. Family of four really got a bag full of 🍟- thanks!

What can you say, it's Five Guys. I absolutely cannot understand the negative reviews. Don't know what people expect when they go to Five Guys...

The worst fast food Ive had in a long time 🤣

Restaurant is clean and the burgers taste damn good! Drinks to refill and recommend the Coca Cola Vanilla 👌🏻 Number statements are always a little difficult to understand, but not too bad.

One thing first: the prices are a disgrace. €47 for two cold burgers and a paper bag full of soggy fries. 7(!) people behind the counter but the food is cold. How does that work please? Tradition with all due respect but here the concept should be reconsidered.

Teenage Kids' favorite place. Their burgers are really good. But it seemed to be a little more expensive than Hannover. Or so it seemed to us. I wouldn't recommend the hot dog. Hamburgers are very good.

You can choose the ingredients according to your wishes. It's nice to have it that way :) The burger is really filling and delicious. The fries were crusty French fries and they were good too. There are many beverage stations and you can fill them however you want :)

It was good food and reminds really of a diner in the us.

Awesome burger and fries, can be refilled drinks. Employees were very kindly :)

Burger was cold and the bread was as cold as if it had just come from the freezer. Paying over €12 for this is cheeky!

Very friendly, helpful and patient staff. Food very tasty for a fast food chain! Prices are a little more expensive than other chains, but the quality is also much better! Highly recommended!!

Employees can't speak GERMAN and ask customers if they can speak English to them...🤦 Music is way too loud, and instead of installing display boards like at MCS, the number is shouted in English throughout the store with the loud music.. .people what is that?! The food at five guys is very tasty, but the burger was also completely soaked... There were a lot of fries and they were fresh with the skin on which was very good... Well, work on the concept and please learn at least a BIT of German.

I tried it for the first time - nit really impressed with the Food - but great Service

Good food but unfortunately we misunderstood or made the order twice, otherwise satisfied

During our city trip in Hamburg we enjoyed a late-night dinner at Five Guys. We often visit various Five Guys locations throughout Europe. However, we still had the best experience here. Very friendly and hard working staff. In addition, they were fast as usual, but the quality of the burgers was also very positive. All in all, we definitely recommend this Five Guys for a quick (greasy) bite.

Every time I go to Five Guys I start to cry because there isn't one in Kiel. Great burgers and nice staff, even if some only speak English.

Let's start right at minute 1. There was no person in the restaurant who could speak German. I can speak English fluently, but unfortunately my parents can't, which is why I had to teach later. Sure, US company, but location in Germany. 2. Ambiente is a department store. It's a cold diner, just without the US charm you're used to, as no one really talks to you or looks after you. There were pallets of things everywhere; no, no decoration. 3. Food. The actually most important thing. Yes. was nothing more than a burger. The meat was well fried, vegetables were semi-fresh. Was processed just like in any cheap chip shop. French fries were supposedly home-cut, I have no idea, but it was a large portion (ordered large), unfortunately peppered carelessly into the paper bag, so everything was immediately dripping with fat. I'm a salt lover, but most of the fries couldn't be eaten because they were completely over salted. 4. Prize. If you set prices like in a restaurant, then the quality of the food should also be right. The two of us spent just under €50 with 2 burgers, 1 large +1 small fries and 1 drink. The food is absolutely not worth it. Conclusion. Heard a lot about trying it once, never again.