Felsenkeller in Ellenz-Poltersdorf

A very nice restaurant. Friendly service. Great view. Excellent food. 5 stars. We highly recommend it. We'll be back next year.

Super sweet and cool owners who are always ready to help you. 🥰🥰

Last October, my daughter, our dog, and I visited this hotel. We were satisfied, as we received a warm welcome and all the staff were very friendly throughout our stay. However, I had a single room without a bathroom. The bathroom, located in the next room, was so small that even turning around and bending over in the shower was difficult. The breakfast, while not offering a huge selection, was nevertheless adequate and tasty. This year, we wanted to return with our dog for a few days' holiday, as we really liked the location and the fact that we could take our dog everywhere. Unfortunately, we were unable to go on holiday, so I called to cancel. From that point on, there was no trace of the friendly staff, let alone the manager, whom we had met last year and with whom I had this phone call. From the moment I said we couldn't go on holiday, I was repeatedly interrupted. I was spoken to in a disrespectful tone, with great impatience and an annoyed voice. I was repeatedly asked, in an irritated tone, if I really didn't want to go on the trip anymore. It was anything but pleasant. We will not be booking a hotel room there again.

If I were to tell you everything about the place and the friendly hosts, I'd have to write a novel. I'd rather say that if there were six stars to give, I would do so immediately. Thank you, and keep up the good work.

Family-run establishment. A pleasant atmosphere among the staff. Clean, friendly, and accommodating. Nothing was left to be desired. Good, home-style cooking. Reasonable price-performance ratio.