Efes Grill Saarbrücken in Saarbrücken

Unfortunately, staff seems to be understaffed. Incredibly long waiting times despite relatively low customer frequency that day. Only the possibility of ordering at the terminals. Ordering at the counter is forbidden! Brazen profit maximization by saving personnel while foregoing the last bit of service. But the height was the way a customer was served after me. While I was waiting for my food, already slightly annoyed by the long wait, another customer came in and asked what was already ready at the counter. He was told he had to order at the terminal. He said he knew that, he just wanted to see what was already ready so he could order it at the terminal and then pick it up quickly. Good idea, I thought to myself. But only until he came back with the receipt and was told he had to wait until his number was called. Mind you. The stuff was already there. Ready for sale. It didn't get any better if it stayed there any longer. It wasn't part of any order that came before him. He specifically asked for that. It's hard to imagine less respect for the customer and more outrageous inflexibility! Accordingly, the first look and then the reaction of the customer were incomprehensible. However, it seemed to me that this was an order from above and not based on the employee's limitations. This one was actually quite friendly. I had spoken to him briefly beforehand when I let him know my dissatisfaction with only being able to order at the terminal. I realized one thing that day. Both “fast food” 😒 and customer loyalty are different. Also overpriced. Why should I do this to myself again?🤷🏽 Personally, life is too short for something like that 🤙🏽

Amazing place, delicious food and great people. It’s also open late and serves delicious Turkish food 🙂

Well, the change with the app etc. messed up the concept, unfortunately people can no longer keep up with their work, which puts too much strain on the employees. Otherwise it's just fast food. Every now and then it works

Disorganized and obscured! Including oil film on the cola. Not recommended!

The staff is wonderful, very friendly and very respectful. Thank you from Omar